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Home My WebLink About4.2 PRESENTATION: ETC Award Presentation - "Leading the Way" for the 2023 Community SurveySubject Meeting Fiscal Impact (Y/N) Dollar Amount Budget Source Category Type Information Item Cover Page PRESENTATION: ETC Award Presentation - "Leading the Way" for the 2023 Community Survey September 17, 2024 - REGULAR MEETING OF THE MOUNT PROSPECT VILLAGE BOARD MAYORS REPORT Presentation The Village is a recent recipient of ETC Institute's "Leading the Way Award" for the 2023 Community Survey. The award was created to recognize local governments for outstanding achievement in the delivery of services to residents. Results of the 2023 Community Survey are available on the Village website www.mountprospect.org/community/2023-community survey and a presentation on the results occurred at the April 9, 2024, Committee of the Whole meeting. Recipients of the Leading the Way award rank in the top 10% of all local governments in the United States with regard to their composite performance in the three core areas that are assessed on ETC institute's DirectionFinder® Survey: • Satisfaction with the overall quality of services • Satisfaction with customer service provided by employees, and • Satisfaction with the value residents think they receive for local taxes and fees. A maximum of 100 points are awarded in each of these three areas based on the results of the survey. In order to rank in the "Top 10% of All Cities", a city must have received a composite score of 210 or more, which means the city scored an average of at least 70 points in all three areas. The threshold of 210 was established using the results of surveys from more than 450 communities that have participated in ETC Institute's Direction Finder® Survey over the past two years. The Village of Mount Prospect's composite rating was 250, which is 72 points above the average composite score of 178 for all cities in the United States. In addition to ranking in the top 10% overall for all cities that participated in our DirectionFinder®, the Village ratings exceeded the national average by more than 20% for the 42 areas listed below. • Quality of customer service (+52%) • Maintenance of Village streets (+48%) • Maintenance of the Village's Downtown (+44%) • Emergency preparedness (+44%) • Availability of information on services/activities (+43%) • Quality of services provided by the Village (+42%) • Snow removal on streets in your neighborhood (+42%) • Timeliness of information (+41 %) • Effectiveness of Village communication (+40%) • Quality of Village's website (+37%) • Cleanliness of streets & other public areas (+37%) • Fire Department EMS education programs (+37%) • Conditions of streets in your neighborhood (+36%) • Quality of residential curbside recycling service (+36%) • Police education programs (+36%) • Snow removal on major Village streets (+35%) • Overall quality of public schools (+35%) • Value you receive for tax/fees (+35%) • Mowing/tree trimming along streets & public areas (+34%) • Condition of major Village streets (+34%) • Quality of electrical service (+34%) • Quality of organics, yard waste & brush collection service (+34%) • Maintenance of Village owned buildings (+33%) • Overall quality of Park District services (+32%) • Enforcement of Village codes/ordinances (+32%) • Overall quality of police protection (+32%) • Quality of Village's social media (+32%) • Quality of wastewater services (+31 %) • Overall quality of police response times (+29%) • Overall image of the Village (+28%) • Quality of residential garbage collection service (+28%) • Maintenance of street signs & traffic signals (+27%) • Quality of drinking water (+27%) • Overall quality of Library services (+26%) • Condition of sidewalks in your neighborhood (+26%) • Overall feeling of safety in the community (+25%) • Street lighting on major streets (+24%) • Feeling of safety in parks/trails/recreational areas (+24%) • Overall quality of emergency medical services (+22%) • Quality of stormwater management & drainage (+22%) • Enforcement of traffic laws (+20%) • Efforts to prevent crime (+20%) More information on the history of the award, as well as ETC's promotion of the Village's accomplishments, is included in the attached award letter and on their website at etcinstitute.com. Discussion Alternatives 1. Discuss receiving ETC Institute's Leading the Way award. 2. Action at the discretion of the Village Board. Staff Recommendation ETC Presentation and open a discussion on the Village of Mount Prospect receiving ETC Institute's Leading the Way award. Attachments 1. Leading the Way Award Winners - Summer 2024 Announcement ETC 11,11,1 ETC INSTITUTE MARKETING RESEARCH, DEMOGRAPHY, STATISTICAL APPLICATIONS 725 W. FRONTIER CIRCLE, OLATHE, KANSAS 66061 (913) 829-1215 FAX: (913) 829-1591 July 10, 2024 Michael J. Cassidy Village Manager Village of Mount Prospect 50 S Emerson St. Mount Prospect, IL 60056 Subject: Leading the Way Award Winners — Summer 2024 Announcement Dear Mr. Cassidy, On behalf of ETC Institute, I want to congratulate the Village of Mount Prospect for winning our Leading the Way Award. ETC Institute's "Leading the Way Award" was created to recognize local governments for outstanding achievement in the delivery of services to residents. Recipients of the award rank in the top 10% of all local governments in the United States with regard to their composite performance in the three core areas that are assessed on ETC Institute's Direction Finder® Survey: satisfaction with the overall quality of services satisfaction with customer service provided by employees, and satisfaction with the value residents think they receive for local taxes and fees. A maximum of 100 points are awarded in each of these areas based on the results of the survey. In order to rank in the "Top 10% of All Cities", a community must have received a composite score of 210 or more, which means the community scored an average of at least 70 points in all three areas. The threshold of 210 was established using the results of surveys from more than 450 communities that have participated in ETC Institute's Direction Finder® Survey over the past two years. The Village of Mount Prospect's composite rating was 250 which was 72 points above the average composite score of 178 for all communities in the United States. The Village of Mount Prospect is truly setting the standard in many areas. In addition to ranking in the top 10% for all cities in the United States, the Village of Mount Prospect's ratings exceeded the national average by more than 20% for the 42 areas listed below and on the following page: • Quality of customer service (+52%) • Maintenance of Village streets (+48%) • Maintenance of the Village's Downtown (+44%) • Emergency preparedness (+44%) • Availability of information on services/activities (+43%) • Quality of services provided by the Village (+42%) • Snow removal on streets in your neighborhood (+42%) • Timeliness of information (+41 %) • Effectiveness of Village communication (+40%) • Quality of Village's website (+37%) • Cleanliness of streets & other public areas (+37%) • Fire Department/EMS education programs (+37%) • Conditions of streets in your neighborhood (+36%) • Quality of residential curbside recycling service (+36%) • Police education programs (+36%) • Snow removal on major Village streets (+35%) • Overall quality of public schools (+35%) • Value you receive for tax/fees (+35%) • Mowing/tree trimming along streets & public areas (+34%) • Condition of major Village streets (+34%) • Quality of electrical service (+34%) • Quality of organics, yard waste & brush collection service (+34%) • Maintenance of Village owned buildings (+33%) • Overall quality of Park District services (+32%) • Enforcement of Village codes/ordinances (+32%) • Overall quality of police protection (+32%) • Quality of Village's social media (+32%) • Quality of wastewater services (+31 %) • Overall quality of police response times (+29%) • Overall image of the Village (+28%) • Quality of residential garbage collection service (+28%) • Maintenance of street signs & traffic signals (+27%) • Quality of drinking water (+27%) • Overall quality of Library services (+26%) • Condition of sidewalks in your neighborhood (+26%) • Overall feeling of safety in the community (+25%) • Street lighting on major streets (+24%) • Feeling of safety in parks/trails/recreational areas (+24%) • Overall quality of emergency medical services (+22%) • Quality of stormwater management & drainage (+22%) • Enforcement of traffic laws (+20%) • Efforts to prevent crime (+20%) Since 1999, ETC Institute's DirectionFinder® Survey has been administered to nearly 2.3 million residents in all 50 states. Although ETC Institute has provided "benchmarking" data that has allowed communities, like Mount Prospect, to compare their results with other communities for many years, ETC Institute did not formally recognize the top performers until 2020. The crystal award that you are receiving weighs 11 pounds to represent the 11 communities that participated in ETC Institute's Direction Finder® Survey the first year the survey was conducted in 2000. More details about the Leading the Way Award, including the names of other award winners, are now available on our website at etcinstitute.com. ETC Institute will feature the Village of Mount Prospect as a winner of the award on our website and social media pages over the next few weeks. If you would like us to present the award virtually at a future meeting, we would be glad to do so. We can even provide a sample press release if needed. Once again, congratulations to you, the Mayor, the Board of Trustees, and all Village staff for your outstanding achievements! Sincerely, Christopher Tatham, CEO Chris.Tatham@etcinstitute.com 913-669-6053