The URL can be used to link to this page

Home My WebLink About6.1 2023 Community Survey Results DiscussionM+awn �'xyt�lts�=e Item Cover Page Subject 2023 Community Survey Results Discussion Meeting April 9, 2024 - MEETING OF THE MOUNT PROSPECT COMMITTEE OF THE WHOLE Fiscal Impact Dollar Amount Budget Source Category DISCUSSION ITEMS Type Presentation Information Survey History In 2016, the Village completed its first Community Survey with ETC Institute ("ETC"), a company specializing in market research and survey analysis. Community surveying allows staff and the Village Board to hear resident opinions on services provided by various departments including public works, community development, human services and public safety. It also engages citizens in a meaningful way, as staff can utilize response data to help shape long-range strategic planning and investment decisions. One of the benefits of utilizing a specialized company such as ETC is that they are able to compare the Village's response data to similar survey responses on a Great Lakes regional and nationwide levels. More details on this comparison are included in the Summary of Survey Responses. Creation and Distribution of the Survey The survey includes questions related to residents' preferred forms of Village communication, the downtown district, overall community and quality of life. To provide a baseline comparison, the majority of the 2023 survey questions match the 2016 and 2020 surveys. The survey concludes with residents prioritizing various Village policies and providing basic demographic information. ETC formatted, printed, and mailed the survey questions and introductory cover letter to residents in late November 2023. An online version of the survey was also available for residents that wished to complete it electronically. A survey incorporating community feedback was recommended by inQuest consultants as part of a DEI report completed in early 2023. In order to address the recommendation the survey was modified to expand the scope while allowing data to be tracked over time. This involved operating within the existing survey and without changing the overall length. The following updates were made to the 2023 survey. • Question 3, Overall Community I The area "Feeling of welcome and acceptance toward people of diverse backgrounds within the Village" was added for respondents to rate their satisfaction. Also, the area "Variety and quality of commissions" changed to "Overall feeling the Village Board of Trustees represents you". This adds an element of inclusion and still provides feedback on the Board. • Question 12, Diversity I The populations "Underrepresented populations" and "LGBTQ+" were added. Staff felt this question left out two notable population groups: groups based on race or religion, and LGBTQ+ populations. However, due to space restrictions, it was not possible to identify each race or religious affiliation individually. • Question 15, Communication I The service "Availability of information on Village services and activities" now references "in a language of which I am fluent". • Question 18, "In -Person Customer Service" I The rating options were modified to allow respondents to rate their satisfaction on "An inclusive and welcoming environment was provided". • Question 22, Community Priorities I The issue "Supporting diversity, equity, and inclusion of new and existing residents within the community" was added. Discussion Completion of the Survey Residents were randomly selected to participate in the survey and given approximately two weeks to complete it. A reminder call from ETC was placed to those residents that did not complete the survey within the first seven days. The target was to have 400 surveys completed; upon the deadline ETC confirmed they received 461 completed surveys. The results for the random sample of 461 households have a 95% level of confidence with a precision of at least +/- 4.5%. In 2020, there were 450 completed surveys that provided a 95% level of confidence with a precision of at least +/-4.6%. Summary of Survey Responses Overall, resident responses were very positive. The satisfaction rating for the Village rated significantly higher (difference of 5% or more) than the U.S. average for all 52 areas assessed by the survey, and nearly the same for the Plains regional average (51 of areas assessed were significantly higher than average). The top three services that rated above the U.S. and regional averages are: • Quality of Customer Service • Maintenance of Village Streets • Maintenance of the Village's Downtown Overall, the Village has 13 services with a 90% or more satisfied rating (combined 4 - Satisfied and 5 - Very Satisfied on a 5 -point scale excluding "don't know" responses). • Quality of residential garbage collection service (96%) • Feeling of safety in your neighborhood during the day (96%) • Overall quality of emergency medical services (93%) • Overall quality of fire protection services (93%) • Snow removal on major Village streets (93%) • Maintenance of the Village's Downtown (92%) • Quality of residential curbside recycling service (92%) • Quality of Customer Service (91 %) • Overall feeling of safety in the community (91 %) • Quality of services provided by the Village (91 %) • Cleanliness of streets & other public areas (90%) • Maintenance of street signs & traffic signals (90%) • Overall quality of Library services (90%) The survey also asked residents to prioritize certain policy areas that should receive the most emphasis over the next to years, to help determine where the Village should focus efforts. The top 2023 results for future focus are: • Crime Prevention • Balanced Budget • Quality of Services Crime prevention, balanced Village budget, flood prevention and stormwater management were the top prioritized areas in the 2020 and 2016 surveys. Prioritization on this list is not necessarily an indicator of dissatisfaction, it is simply to note what areas residents believe should receive the most focus by the Village. A policy area can be both a high priority for focus, while at the same time have a high level of satisfaction. To compare both prioritization and satisfaction, ETC refers to the Importance -Satisfaction ("I -S") rating (more below). Trend Analysis From 2016 to 2023, satisfaction ratings have increased or staved the same in 83 of the 102 areas that were assessed. There have been significant increases (5% or more) in satisfaction in 59 areas. The top three areas that saw the greatest increase in satisfaction are: • Quality of MPDC programming (+28.4%) • Management of Village finances (+24.1 %) • Value you receive for tax/fees (+20.4%) From 2020 to 2023, satisfaction ratings have increased or stayed the same in 68 of the 112 areas that were assessed. There have been significant increases (5% or more) in satisfaction in 15 areas. The top three areas that saw the greatest increase in satisfaction are: • Property maintenance standards (+14.8%) • Management of Village finance (+12.6%) • Availability of information on services/activities (+11.1 %) The full long-term and short-term trend analysis is in the Executive Summary of the attached Findings Report. Importance -Satisfaction (I -S) Analysis ETC conducts an I -S analysis that examines the importance residents place on each Village service and the level of satisfaction with each service. The analysis aims to identify the Village services that are high importance but have low satisfaction levels. This identification will help determine which services have the most significant impact on overall satisfaction with Village services in the next two years. By focusing on these services, we can create the best opportunity to improve the overall satisfaction level. The table below shows the I -S rating for all 9 quality of life categories that were rated. Presentation to the Board Jason Morado of ETC will be in attendance at the April 9, 2024, Committee of the Whole to discuss the survey results in greater detail. The report and GIS Maps are attached to this memo. Alternatives 1. Discuss the results of the 2023 Community Survey. 2. Action at the discretion of the Village Board. Staff Recommendation Discuss the results of the Village's Community Survey as conducted by ETC. Attachments 1. Mount Prospect 2023 Survey_Report 2. Mount Prospect 2023 Survey_Maps --------------------- Most-...................................................................................Most Importance - Mast Important Satisfaction Satisfaction I -S Rating Category of Service Important % Rank Satisfaction % Rank Rating Rank High Priority (15.10-.20) Flaw of traffic and traffic management 46% 2 59% 9 0.1896 1 Management of Village finances 48% 1 72% 7 0.1345 2 Medium Priority (IS <.10) Effectiveness of Village communication 25% 6 77% 6 0.0574 3 Maintenance of Village streets 45% 3 89% 4 0.0507 4 Enforcement of Village codes/ordinances 16% 7 72% 8 0.0459 5 Emergency preparedness 26% 5 87% 5 0.0352 6 Quality of services provided by the Village 37% 4 91% 2 0.0328 7 Quality of customer service 11% 8 91% 3 0.0106 8 Maintenance of Village buildings & facilities 10% 9 92% 1 0.0082 9 Presentation to the Board Jason Morado of ETC will be in attendance at the April 9, 2024, Committee of the Whole to discuss the survey results in greater detail. The report and GIS Maps are attached to this memo. Alternatives 1. Discuss the results of the 2023 Community Survey. 2. Action at the discretion of the Village Board. Staff Recommendation Discuss the results of the Village's Community Survey as conducted by ETC. Attachments 1. Mount Prospect 2023 Survey_Report 2. Mount Prospect 2023 Survey_Maps 0 1123 Ivillianp, r punt PrnsC O1fl11%," Ke11 2023 Village of Mount Prospect Community Survey: Findings Report ETC Institute (2024) Page i 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv Purpose ETC Institute administered a community survey for the Village of Mount Prospect between November 2023 and January 2024. The purpose of the survey was to gather resident feedback on Village programs and services. The information collected will be used to improve existing programs and services and give the Village a better foundation for long-range planning and investment decisions. This is the third community survey ETC Institute has administered for the Village; the first survey was conducted in 2016. Methodology A seven -page survey was mailed to a random sample of households throughout the Village of Mount Prospect. The mailed survey included a postage -paid return envelope and a cover letter. The cover letter explained the purpose of the survey, encouraged residents to return their surveys in the mail, and provided a link to an online survey for those who preferred to complete the survey via the internet. Approximately 10 days after the surveys were mailed, residents who received the survey were contacted by text message to encourage participation. At the end of the online survey, residents were asked to enter their home address; this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database. The goal was to receive at least 400 completed surveys. This goal was exceeded, with a total of 461 households completing a survey. The results for the random sample of 461 households have a 95% level of confidence with a precision of at least +/- 4.5%. Interpretation of "Don't Know" Responses. The percentage of "don't know" responses has been excluded from many of the graphs in this report to assess satisfaction with residents who had used Village services and to facilitate valid comparisons with other communities in the benchmarking analysis. Since the number of "don't know" responses often reflects the utilization and awareness of Village services, the percentage of "don't know" responses has been included in the tabular data in Section 4 of this report. When the "don't know" responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase "who had an opinion." This report contains the following: • a summary of the methodology for administering the survey and major findings • charts showing the overall results of the survey (Section 1) • benchmarking data that show how the survey results for the Village of Mount Prospect compare to results in other communities (Section 2) • Importance -Satisfaction analysis that identifies priorities for investment (Section 3) • tabular data showing the overall results for all questions on the survey (Section 4) • a copy of the cover letter and survey instrument (Section 5) ETC Institute (2024) Page ii 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv Satisfaction with Aspects Quality of Life in the Village The aspects of quality of life in the Village that had the highest levels of satisfaction, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the maintenance of village buildings and facilities (92%), overall quality of services provided by the Village (91%), overall quality of customer service received from Village employees (91%), and maintenance of Village streets (89%). Overall Feelings of Safety Most residents (91%) who had an opinion felt either "very safe" or "safe" when rating their overall feeling of safety in the Village of Mount Prospect. Ninety-six percent (96%) of residents who had an opinion indicated they felt "very safe" or "safe" in their neighborhood during the day, and 83% of residents who had an opinion indicated they felt "very safe" or "safe" in commercial and retail areas. Other situations where a majority of residents who had opinion indicated they felt either "very safe" or "safe" were: in their neighborhood at night (80%) and in the Village's parks, trails, and recreational areas (79%). Satisfaction with Specific Village Services • Overall Village Services. The highest levels of satisfaction with Village services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: overall quality of Library services (90%), overall quality of life in the Village (89%), overall maintenance of public property (87%), ease of access of places respondents usually visit (86%), and overall feeling of safety in the neighborhood (85%). • Village Infrastructure. The highest levels of satisfaction with Village infrastructure, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: snow removal on major Village streets (93%), maintenance of the Village's downtown (92%), maintenance of street signs and traffic signals (90%), cleanliness of streets and other public areas (90%), snow removal on neighborhood streets (89%), and maintenance of Village owned buildings (89%). • Public Works. The highest levels of satisfaction with public works services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the quality of residential garbage collection services (96%), the quality of residential curbside recycling services (92%), and the quality of organics, yard waste and brush collection (88%). • Community Development. The highest levels of satisfaction with community development services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: sign regulation standards (80%), property maintenance standards (77%), and the appearance of commercial corridors (75%). ETC Institute (2024) Page iii 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv • Public Safety. The highest levels of satisfaction with public safety services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: friendliness of the fire department (93%), overall professionalism of the Fire department (93%), overall quality of emergency medical services (93%), overall quality of fire protection services (93%), and friendliness of the police department (87%). • Human Services. The highest levels of satisfaction with human services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: Medical Lending Closet (81%), accessibility of Village Human Services programs (75%), and the Village food pantry (72%). • Village Communication. The highest levels of satisfaction with Village communication, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: availability of information on services/activities in a language of which respondent is fluent (89%), quality of the Village print newsletter (88%), and timeliness of information (84%). • Downtown District. The highest levels of satisfaction with the Village's Downtown District, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the adequacy/condition of the Metra train station (81%), the convenience of the Emerson and Maple Street parking decks (80%), and the general appearance of downtown (78%). Other Findings ➢ Community Priorities. The items that were indicated to be of the highest priority, based upon the combined percentage of "very high priority" and "high priority" responses among residents who had an opinion, were: overall quality of life (93%), crime prevention (90%), a balanced Village budget (88%), and quality of services provided by the Village (87%). Crime prevention, a balanced budget, and quality of services were the three items that residents believe should receive the most emphasis over the next two years. ➢ The most frequently -mentioned sources that residents use to get information about Village issues, services, and events are: the Village newsletter (78%), the Village website (56%), word of mouth (43%), Village emails/press releases (37%) and Village signs and banners (37%). The most preferred way to learn about Village issues, services, and events is through the Village Newsletter. ➢ Thirty-eight percent (38%) of residents have visited the Village with a request for service or to pay a bill during the past year. Of those who have visited the Village and who had an opinion, 94% were either "very satisfied" or "satisfied" with the politeness and courteousness of Village employees; 92% were either "very satisfied" or "satisfied" that ETC Institute (2024) Page iv 2023 Village of Mount Prospect Community Survey: Findings Report di ' /1 000 � Iv their inquiry was answered promptly and accurately, and 92% were either "very satisfied" or "satisfied" with how Village staff helped them resolve their issue. ➢ Thirty-four percent (34%) of residents have contacted the Village with a request for service or to pay a bill, by phone or electronically, during the past year. Of those who have contacted the Village and who had an opinion, 91% were either "very satisfied" or "satisfied" with the politeness and friendliness of Village employees; 89% were either "very satisfied" or "satisfied" with how Village staff helped them resolve their issue, and 88% were either "very satisfied" or "satisfied" that their inquiry was answered promptly and accurately. o Seventy-nine percent (79%) of respondents who contacted the Village during the past year used the phone, 13% used email, 8% used the website, and 1% used social media. o Of those respondents who contacted the Village by phone and left a voicemail, 90% received a call back. ETC Institute (2024) Page v 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv How the Village of Mount Prospect Compares to Other Communities Nationally Satisfaction ratings for the Village of Mount Prospect rated significantly higher than the U.S. average (difference of 5% or more) in all 52 areas that were assessed. Listed below are the comparisons between the Village of Mount Prospect and the U.S. average: Quality of customer service 91% 39% 52% Quality of Life Maintenance of Village streets 89% 41% 48% Quality of Life Maintenance of the Village's Downtown 92% 48% 44% Village Infrastructure Emergency preparedness 87% 43% 44% Quality of Life Availability of information on services/activities 89% 46% 43% Communication Quality of services provided by the Village 91% 49% 42% Quality of Life Snow removal on streets in your neighborhood 89% 47% 429/. Village Infrastructure Timeliness of information 84% 43% 41% Communication Effectiveness of Village communication 77% 37% 40% Quality of Life Quality of Village's website 79% 42% 37% Communication Cleanliness of streets & other public areas 90% 53% 37% Village Infrastructure Fire Department/EMS education programs 86% 49% 37% Public Safety Conditions of streets in your neighborhood 85% 49% 36% Village Infrastructure Quality of residential curbside recycling service 92% 56% 36% Public Works Services Police education programs 73% 37% 36% Public Safety Snow removal on major Village streets 93% 58% 35% Village Infrastructure Overall quality of public schools 81% 46% 35% Village Services Value you receive for tax/fees 68% 33% 35% Village Services Mowing/tree trimming along streets & public areas 89% 55% 34% Village Infrastructure Condition of major Village streets 84% 50% 34% Village Infrastructure Quality of electrical service 82% 48% 34% Village Infrastructure Quality of organics, yard waste & brush collection servic 88% 54% 34% Public Works Services Maintenance of Village owned buildings 89% 56% 33% Village Infrastructure Overall quality of Park District services 81% 49% 32% Village Services Enforcement of Village codes/ordinances 72% 40% 32% Quality of Life Overall quality of police protection 85% 53% 32% Public Safety Quality of Village's social media 71% 39% 32% Communication Quality of wastewater services 84% 53% 31% Public Works Services Overall quality of police response times 85% 56% 29% Public Safety Overall image of the Village 81% 53% 28% Village Services Quality of residential garbage collection service 96% 68% 28% Public Works Services Maintenance of street signs & traffic signals 90% 63% 27% Village Infrastructure Quality of drinking water 86% 59% 27% Public Works Services Overall quality of Library services 90% 64% 26% Village Services Condition of sidewalks in your neighborhood 73% 47% 26% Village Infrastructure Overall feeling of safety in the community 91% 66% 25% Feelings of Safety Street lighting on major streets 83% 59% 24% Village Infrastructure Feeling of safety in parks/trails/recreational areas 79% 55% 24% Feelings of Safety Overall quality of emergency medical services 93% 71% 22% Public Safety Quality of stormwater management & drainage 72% 50% 22% Public Works Services Enforcement of traffic laws 70% 50% 20% Public Safety Efforts to prevent crime 69% 49% 20% Public Safety Feeling of safety in your neighborhood at night 80% 61% 19% Feelings of Safety Feeling of safety in commercial & retail areas 83% 64% 19% Feelings of Safety Overall quality of fire protection services 93% 76% 17% Public Safety Overall feeling of safety in the Village 83% 66% 17% Village Services Feeling of safety in your neighborhood during the day 96% 81% 15% Feelings of Safety Flow of traffic/management 59% 45% 14% Quality of Life Citizen engagement 50% 37% 13% Village Services Availability of public transportation 50% 37% 13% Village Services Visibility of police in neighborhoods 63% 54% 9% Public Safety Visibility of police in retail/commercial areas 59% 51% 8% Public Safety ETC Institute (2024) Page vi 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv How the Village of Mount Prospect Compares to Other Communities Regionally Satisfaction ratings for the Village of Mount Prospect rated significantly higher than the Plains regional average (difference of 5% or more) in 51 of the 52 areas that were assessed. Listed below are the comparisons between the Village of Mount Prospect and the Plains regional average: Maintenance of Village streets 89% 35% 54% Quality of Life Maintenance of the Village's Downtown 92% 40% 52% Village Infrastructure Quality of customer service 91% 42% 49% Quality of Life Availability of information on services/activities 89% 40% 49% Communication Snow removal on streets in your neighborhood 89% 42% 47% Village Infrastructure Quality of Village's website 79% 33% 46% Communication Emergency preparedness 87% 42% 45% Quality of Life Timeliness of information 84% 40% 44% Communication Quality of residential curbside recycling service 92% 49% 43% Public Works Services Condition of major Village streets 84% 41% 43% Village Infrastructure Fire Department/EMS education programs 86% 43% 43% Public Safety Quality of organics, yard waste & brush collection servic 88% 46% 42% Public Works Services Effectiveness of Village communication 77% 37% 40% Quality of Life Conditions of streets in your neighborhood 85% 45% 40% Village Infrastructure Quality of services provided by the Village 91% 52% 39% Quality of Life Cleanliness of streets & other public areas 90% 51% 39% Village Infrastructure Quality of wastewater services 84% 45% 39% Public Works Services Police education programs 73% 34% 39% Public Safety Maintenance of Village owned buildings 89% 51% 38% Village Infrastructure Value you receive for tax/fees 68% 33% 35% Village Services Mowing/tree trimming along streets & public areas 89% 55% 34% Village Infrastructure Quality of residential garbage collection service 96% 62% 34% Public Works Services Overall quality of public schools 81% 48% 33% Village Services Maintenance of street signs & traffic signals 90% 57% 33% Village Infrastructure Condition of sidewalks in your neighborhood 73% 40% 33% Village Infrastructure Quality of Village's social media 71% 38% 33% Communication Overall image of the Village 81% 50% 31% Village Services Snow removal on major Village streets 93% 62% 31% Village Infrastructure Enforcement of Village codes/ordinances 72% 42% 30% Quality of Life Quality of electrical service 82% 52% 30% Village Infrastructure Overall quality of Park District services 81% 52% 29% Village Services Overall quality of police response times 85% 56% 29% Public Safety Overall quality of police protection 85% 57% 28% Public Safety Overall quality of Library services 90% 63% 27% Village Services Quality of drinking water 86% 59% 27% Public Works Services Overall quality of emergency medical services 93% 67% 26% Public Safety Overall feeling of safety in the community 91% 65% 26% Feelings of Safety Feeling of safety in parks/trails/recreational areas 79% 53% 26% Feelings of Safety Quality of stormwater management & drainage 72% 46% 26% Public Works Services Street lighting on major streets 83% 58% 25% Village Infrastructure Feeling of safety in your neighborhood at night 80% 59% 21% Feelings of Safety Feeling of safety in commercial & retail areas 83% 64% 19% Feelings of Safety Overall feeling of safety in the Village 83% 65% 18% Village Services Overall quality of fire protection services 93% 76% 17% Public Safety Efforts to prevent crime 69% 52% 17% Public Safety Feeling of safety in your neighborhood during the day 96% 80% 16% Feelings of Safety Citizen engagement 50% 37% 13% Village Services Enforcement of traffic laws 70% 57% 13% Public Safety Availability of public transportation 50% 38% 12% Village Services Visibility of police in retail/commercial areas 59% 49% 10% Public Safety Flow of traffic/management 59% 50% 9% Quality of Life Visibility of police in neighborhoods 63% 61% 2% Public Safety ETC Institute (2024) Page vii 2023 Village of Mount Prospect Community Survey: Findings Report di ' /1 000 � Iv Trend Analysis - Short -Term From 2020 to 2023, satisfaction ratings have stayed the same or increased in 68 of 112 areas that were assessed. There have been significant increases in satisfaction (5% or more) in 15 of these areas. The tables below and on the following page show how the 2023 survey results compare to 2020. Property maintenance standards 76.7% 61.9% 14.8% Community Development Management of Village finances 71.8% 59.2% 12.6% Quality of Life Availability of information on services/activities 89.3% 78.2% 11.1% Village Communication Types of retail/entertainment establishments 46.9% 38.6% 8.3% Downtown District Quality of MPDC programming 72.4% 65.3% 7.1% Village Communication Quality of Village's social media 71.0% 63.9% 7.1% Village Communication Timeliness of information 83.8% 76.8% 7.0% Village Communication Quality of Village's e-mail E -Newsletter 78.5% 72.2% 6.3% Village Communication Adequacy/condition of the Metra train station 80.5% 74.2% 6.3% Downtown District Convenience of Emerson & Maple St. parking decks 79.6% 73.7% 5.9% Downtown District Quality of stormwater management & drainage 72.0% 66.1% 5.9% Public Works Services General appearance of Downtown 78.3% 72.6% 5.7% Downtown District Quality of Village print newsletter 88.3% 82.8% 5.5% Village Communication Fire Department/EMS education programs 86.1% 80.8% 5.3% Public Safety Services Overall walkability 75.9% 70.7% 5.2% Downtown District Quality of Village's Experience Mount Prospect website 75.3% 70.4% 4.9% Village Communication Transparency of Village information 66.5% 61.6% 4.9% Village Communication Quality of Village's website 78.7% 74.1% 4.6% Village Communication Sign regulation standards 80.3% 75.9% 4.4% Community Development Access to restaurants 69.5% 65.1% 4.4% Village Services Maintenance of the Village's Downtown 91.6% 87.3% 4.3% Village Infrastructure Hours businesses are open 66.2% 61.9% 4.3% Downtown District Persons who are deaf/hearing impaired 58.8% 54.7% 4.1% How Well Various Populations are Served Medical Lending Closet 80.5% 76.5% 4.0% Human Services Overall quality of nursing services 69.0% 65.1% 3.9% Human Services Quality of new development in the Village 53.6% 49.8% 3.8% Village Services Emergency preparedness 86.6% 83.21/. 3.4% Quality of Life Usefulness of the Village's Website Calendar 66.9% 63.5% 3.4% Village Communication Variety of restaurants 45.3% 41.9% 3.4% Downtown District Overall quality of emergency medical services 92.8% 89.5% 3.3% Public Safety Services Availability & convenience of parking 67.1% 64.0% 3.1% Downtown District Enforcement of Village codes/ordinances 71.5% 68.4% 3.1% Quality of Life Building permit process 69.8% 67.0% 2.8% Community Development Snow removal on major Village streets 93.4% 91.1% 2.3% Village Infrastructure Condition of sidewalks in your neighborhood 72.9% 70.6% 2.3% Village Infrastructure Availability of bicycle parking facilities 55.2% 53.0% 2.2% Downtown District Overall quality of fire protection services 92.6% 90.5% 2.1% Public Safety Services Quality of customer service 90.5% 88.5% 2.0% Quality of Life Overall quality of social services 68.8% 66.8% 2.0% Human Services Public health nursing services meeting community nee 65.3% 63.5% 1.8% Human Services Overall image of the Village 81.0% 79.3% 1.7% Village Services Snow removal on streets in your neighborhood 89.3% 87.6% 1.7% Village Infrastructure Conditions of streets in your neighborhood 84.5% 82.8% 1.7% Village Infrastructure Friendliness of the Fire Department 93.4% 91.7% 1.7% Public Safety Services Appearance of Commercial Corridors 74.5% 72.9% 1.6% Community Development Village food pantry 72.4% 70.8% 1.6% Human Services Overall quality of life in the Village 88.5% 87.0% 1.5% Village Services Quality of residential garbage collection service 95.6% 94.1% 1.5% Public Works Services Quality of drinking water 86.0% 84.6% 1.4% Public Works Services Overall professionalism of the Fire Department 92.8% 91.4% 1.4% Public Safety Services Maintenance of Village streets 88.7% 87.4% 1.3% Quality of Life Maintenance of Village buildings & facilities 91.8% 90.6% 1.2% Quality of Life Quality of electrical service 82.4% 81.2% 1.2% Village Infrastructure ETC Institute (2024) Page viii 2023 Village of Mount Prospect Community Survey: Findings Report /ll ifi',Wr/////r di ' /1 000 � Iv Trend Analysis - Short -Term (Cont.) Value you receive for tax/fees e 68.1% e 67.0% 1.1% Village Services Persons with disabilities 65.2% 64.1% 1.1% How Well Various Populations are Served Persons with limited physical mobility 63.2% 62.2% 1.0% How Well Various Populations are Served Quality of services provided by the Village 91.2% 90.4% 0.8% Quality of Life Access to quality shopping facilities 62.8% 62.0% 0.8% Village Services Mowing/tree trimming along streets & public areas 88.6% 87.8% 0.8% Village Infrastructure Quality of Human Services programming/events 66.5% 65.7% 0.8% Human Services Maintenance of Village owned buildings 88.6% 87.9% 0.7% Village Infrastructure Cleanliness of streets & other public areas 89.9% 89.3% 0.6% Village Infrastructure Overall quality of public schools 81.3% 80.7% 0.6% Village Services Friendliness of police department 86.6% 86.1% 0.5% Public Safety Services Feeling of safety in your neighborhood during the day 95.9% 95.5% 0.4% Feelings of Safety Social services meeting community needs 64.5% 64.1% 0.4% Human Services Overall quality of Park District services 81.2% 81.0% 0.2% Village Services Quality of Village community events 77.3% 77.3% 0.0% Village Services Condition of major Village streets 84.2% 84.4% -0.2% Village Infrastructure Non-English speaking persons 58.9% 59.1% -0.2% How Well Various Populations are Served Overall maintenance of private property 76.6% 76.9% -0.3% Village Services Quality of natural gas service 85.7% 86.0% -0.3% Village Infrastructure Conditional use permit process and/or variance process 60.8% 61.1% -0.3% Community Development Maintenance of street signs & traffic signals 89.9% 90.4% -0.5% Village Infrastructure Inspection process 66.2% 66.7% -0.5% Community Development Overall quality of Library services 90.0% 90.6% -0.6% Village Services Overall feeling of safety in the Village 91.4% 92.0% -0.6% Feelings of Safety Police education programs 72.5% 73.1% -0.6% Public Safety Services Feeling of safety in commercial & retail areas 83.2% 83.9% -0.7% Feelings of Safety Effectiveness of Village communication 77.4% 78.2% -0.8% Quality of Life Citizen engagement 50.2% 51.0% -0.8% Village Services Adequacy of green space 60.8% 61.8% -1.0% Downtown District Quality of wastewater services 83.8% 85.0% -1.2% Public Works Services Ease of access of places you usually visit 85.9% 87.2% -1.3% Village Services Sense of community 70.0% 71.3% -1.3% Village Services Quality of residential curbside recycling service 92.4% 93.7% -1.3% Public Works Services Overall quality of police protection 85.1% 86.7% -1.6% Public Safety Services Overall maintenance of public property 86.8% 88.5% -1.7% Village Services Overall professionalism of the police department 84.1% 85.8% -1.7% Public Safety Services Clarity & understandability of Village bills 74.4% 76.4% -2.0% Village Communication Overall quality of police response times 84.5% 86.7% -2.2% Public Safety Services Feeling of safety in parks/trails/recreational areas 79.4% 82.1% -2.7% Feelings of Safety Seniors 70.0% 73.2% -3.2% How Well Various Populations are Served Street lighting on major streets 82.7% 86.2% -3.5% Village Infrastructure Feeling of safety downtown after dark 76.5% 80.1% -3.6% Feelings of Safety Enforcement of parking laws 71.1% 74.8% -3.7% Public Safety Services Quality of cable & internet service 59.0% 62.9% -3.9% Village Infrastructure Feeling of safety shopping after dark 73.4% 78.3% -4.9% Feelings of Safety Overall feeling of safety in your neighborhood 84.5% 91.2% -6.7% Village Services Overall quality of senior services 60.7% 67.5% -6.8% Human Services Accessibility of Village Human Services programs 75.4% 82.7% -7.3% Human Services Availability of public transportation 49.6% 57.1% -7.5% Village Services Enforcement of traffic laws 70.1% 77.6% -7.5% Public Safety Services Visibility of police in neighborhoods 62.7% 70.6% -7.9% Public Safety Services Overall feeling of safety in the Village 82.6% 90.5% -7.9% Village Services Street lighting on neighborhood streets 64.7% 72.7% -8.0% Village Infrastructure Efforts to prevent crime 68.8% 77.2% -8.4% Public Safety Services Feeling of safety in your neighborhood at night 79.7% 89.1% -9.4% Feelings of Safety Availability of affordable housing 43.9% 53.3% -9.4% Village Services Visibility of police in retail/commercial areas 58.9% 69.6% -10.7% Public Safety Services Flow of traffic/management 58.6% 70.0% -11.4% Quality of Life Feeling of safety traveling by bicycle in the Village 57.8% 74.2% -16.4% Feelings of Safety ETC Institute (2024) Page ix 2023 Village of Mount Prospect Community Survey: Findings Report /ll ifi',Wr/////r di ' /1 000 � Iv Trend Analysis - Long -Term From 2016 to 2023, satisfaction ratings have stayed the same or increased in 83 of the 102 areas that were assessed. There have been significant increases in satisfaction (5% or more) in 59 of these areas. The tables below and on the following page show how the 2023 survey results compare to 2016. EMENNEEM6 Quality of MPDC programming 72.4% 1111110M 44.0% 28.4% Village Communication Management of Village finances 71.8% 47.7% 24.1% Quality of Life Value you receive for tax/fees 68.1% 47.7% 20.4% Village Services Property maintenance standards 76.7% 57.4% 19.3% Community Development Medical Lending Closet 80.5% 63.0% 17.5% Human Services Village food pantry 72.4% 55.7% 16.7% Human Services Overall quality of social services 68.8% 52.6% 16.2% Human Services Snow removal on major Village streets 93.4% 77.8% 15.6% Village Infrastructure Snow removal on streets in your neighborhood 89.3% 73.8% 1 15.5% Village Infrastructure Sign regulation standards 80.3% 65.8% 14.5% Community Development Transparency of Village information 66.5% 52.0% 14.5% Village Communication Availability of information on services/activities 89.3% 74.9% 14.4% Village Communication Building permit process 69.8% 55.4% 14.4% Community Development Overall quality of nursing services 69.0% 55.0% 14.0% Human Services Maintenance of Village streets 88.7% 74.8% 13.9% Quality of Life Inspection process 66.2% 52.6% 13.6% Community Development Quality of Village's e-mail E -Newsletter 78.5% 64.9% 13.6% Village Communication Timeliness of information 83.8% 70.4% 13.4% Village Communication Quality of Village's social media 71.0% 58.0% 13.0% Village Communication Clarity & understandability of Village bills 74.4% 62.5% 11.9% Village Communication Usefulness of the Village's Website Calendar 66.9% 55.1% 11.8% Village Communication Condition of sidewalks in your neighborhood 72.9% 61.2% 11.7% Village Infrastructure Condition of major Village streets 84.2% 72.7% 11.5% Village Infrastructure Quality of electrical service 82.4% 71.6% 10.8% Village Infrastructure Conditional use permit process and/or variance process 60.8% 50.0% 10.8% Community Development Mowing/tree trimming along streets & public areas 88.6% 78.0% 10.6% Village Infrastructure Enforcement of Village codes/ordinances 71.5% 61.0% 10.5% Quality of Life Citizen engagement 50.2% 40.0% 10.2% Village Services Conditions of streets in your neighborhood 84.5% 74.3% 10.2% Village Infrastructure Quality of customer service 90.5% 80.5% 10.0% Quality of Life Emergency preparedness 86.6% 76.7% 9.9% Quality of Life Quality of Village's Experience Mount Prospect website 75.3% 65.4% 9.9% Village Communication Overall maintenance of public property 86.8% 77.4% 9.4% Village Services Appearance of Commercial Corridors 74.5% 65.2% 9.3% Community Development Effectiveness of Village communication 77.4% 68.4% 9.0% Quality of Life Quality of residential garbage collection service 95.6% 86.7% 8.9% Public Works Services Quality of drinking water 86.0% 77.1% 8.9% Public Works Services Quality of stormwater management & drainage 72.0% 63.1% 1 8.9% Public Works Services Maintenance of the Village's Downtown 91.6% 82.9% 8.7% Village Infrastructure Overall maintenance of private property 76.6% 67.9% 8.7% Village Services Overall quality of emergency medical services 92.8% 85.0% 7.8% Public Safety Services Quality of natural gas service 85.7% 78.1% 7.6% Village Infrastructure Quality of wastewater services 83.8% 76.5% 7.3% Public Works Services Quality of Village print newsletter 88.3% 81.0% 7.3% Village Communication Street lighting on neighborhood streets 64.7% 57.5% 7.2% Village Infrastructure Maintenance of street signs & traffic signals 89.9% 83.0% 6.9% Village Infrastructure Street lighting on major streets 82.7% 76.2% 6.5% Village Infrastructure Overall quality of police response times 84.5% 78.1% 6.4% Public Safety Services ETC Institute (2024) Page x 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv Trend Analysis - Long -Term (Cont.) MENNEEMtl Quality of residential curbside recycling service 92.4% 111110M 86.3% 6.1% Public Works Services Quality of new development in the Village 53.6% 47.6% 6.0% Village Services Overall quality of fire protection services 92.6% 86.8% 5.8% Public Safety Services Maintenance of Village buildings & facilities 91.8% 86.2% 5.6% Quality of Life Cleanliness of streets & other public areas 89.9% 84.3% 5.6% Village Infrastructure Quality of services provided by the Village 91.2% 85.7% 5.5% Quality of Life Friendliness of police department 86.6% 81.2% 5.4% Public Safety Services Overall quality of senior services 60.7% 55.3% 5.4% Human Services Overall image of the Village 81.0% 76.0% 5.0% Village Services Feeling of safety in parks/trails/recreational areas 79.4% 74.4% 5.0% Feelings of Safety General appearance of Downtown 78.3% 73.3% 5.0% Downtown District Maintenance of Village owned buildings 88.6% 84.0% 4.6% Village Infrastructure Ease of access of places you usually visit 85.9% 81.5% 4.4% Village Services Overall professionalism of the Fire Department 92.8% 88.4% 4.4% Public Safety Services Overall quality of life in the Village 88.5% 84.3% 4.2% Village Services Sense of community 70.0% 66.1% 3.9% Village Services Friendliness of the Fire Department 93.4% 89.7% 3.7% Public Safety Services Quality of Village community events 77.3% 73.8% 3.5% Village Services Access to restaurants 69.5% 66.2% 3.3% Village Services Overall quality of police protection 85.1% 82.1% 3.0% Public Safety Services Overall professionalism of the police department 84.1% 81.3% 2.8% IPublic Safety Services Convenience of Emerson & Maple St. parking decks 79.6% 77.1% 2.5% Downtown District Overall quality of Library services 90.0% 87.9% 2.1% Village Services Overall quality of Park District services 81.2% 79.1% 2.1% Village Services Adequacy/condition of the Metra train station 80.5% 78.7% 1.8% Downtown District Quality of Village's website 78.7% 77.0% 1.7% Village Communication Enforcement of parking laws 71.1% 69.5% 1.6% Public Safety Services Feeling of safety in your neighborhood during the day 95.9% 94.6% 1.3% Feelings of Safety Quality of cable & internet service 59.0% 57.9% 1.1% Village Infrastructure Efforts to prevent crime 68.8% 67.9% 0.9% Public Safety Services Overall quality of public schools 81.3% 80.6% 0.7% Village Services Overall feeling of safety in the Village 91.4% 90.9% 0.5% Feelings of Safety Flow of traffic/management 58.6% 58.2% 0.4% Quality of Life Overall walkability 75.9% 75.8% 0.1% Downtown District Feeling of safety traveling by bicycle in the Village 57.8% 57.8% 0.0% Feelings of Safety Feeling of safety shopping after dark 73.4% 73.8% -0.4% Feelings of Safety Types of retail/entertainment establishments 46.9% 47.4% -0.5% Downtown District Availability of bicycle parking facilities 55.2% 55.8% -0.6% Downtown District Overall feeling of safety in your neighborhood 84.5% 85.6% -1.1% Village Services Hours businesses are open 66.2% 67.3% -1.1% Downtown District Enforcement of traffic laws 70.1% 71.4% -1.3% Public Safety Services Accessibility of Village Human Services programs 75.4% 76.7% -1.3% Human Services Feeling of safety downtown after dark 76.5% 77.9% -1.4% Feelings of Safety Availability & convenience of parking 67.1% 68.5% -1.4% Downtown District Overall feeling of safety in the Village 82.6% 84.5% -1.9% Village Services Feeling of safety in your neighborhood at night 79.7% 82.2% -2.5% Feelings of Safety Feeling of safety in commercial & retail areas 83.2% 85.8% -2.6% Feelings of Safety Visibility of police in neighborhoods 62.7% 65.3% -2.6% Public Safety Services Visibility of police in retail/commercial areas 58.9% 62.8% -3.9% Public Safety Services Variety of restaurants 45.3% 49.3% -4.0% Downtown District Adequacy of green space 60.8% 65.2% -4.4% Downtown District Availability of public transportation 49.6% 54.2% -4.6% Village Services Access to quality shopping facilities 62.8% 67.5% -4.7% Village Services Availability of affordable housing 1 43.9% 1 50.9% -7.0% Village Services ETC Institute (2024) Page xi 2023 Village of Mount Prospect Community Survey: Findings Report mu a '' �� ifi di /1 ' /1 000 � Iv Investment Priorities Recommended Priorities for the Next Two Years. In order to help the Village identify investment priorities for the next two years, ETC Institute conducted an Importance -Satisfaction (I -S) analysis. This analysis examined the importance residents placed on each Village service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with Village services over the next two years. If the Village wants to improve its overall satisfaction rating, the Village should prioritize investments in services with the highest Importance Satisfaction (I -S) ratings. Details regarding the methodology for the analysis are provided in the Section 3 of this report. Overall Priorities for the Village. This analysis reviewed the importance of and satisfaction with Village services. This analysis was conducted to help set the overall priorities for the Village. Based on the results of this analysis, the services that are recommended as the top priorities for investment over the next two years in order to raise the Village's overall satisfaction rating are listed below: o Flow of traffic and traffic management (I -S Rating= 0.1896) o Management of Village finances (I -S Rating= 0.1345) The table below shows the Importance -Satisfaction rating for all 9 quality of life categories that were rated. 111111 VIII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................. ................................................................................ a I . ..... 11 .... ............................................... ...................................................................................... Most Importance - Most Important Satisfaction Satisfaction 1-5 Rating Category of Service Important % Rank Satisfaction % Rank Rating Rank High Priority (IS .10-.20) Flow of traffic and traffic management 46% 2 59% 9 0.1896 1 Management of Village finances 48% 1 72% 7 0.1345 2 Medium Priority (IS <.10) Effectiveness of Village communication 25% 6 77% 6 0.0574 3 Maintenance of Village streets 45% 3 89% 4 0.0507 4 Enforcement of Village codes/ordinances 16% 7 72% 8 0.0459 5 Emergency preparedness 26% 5 87% 5 0.0352 6 Quality of services provided by the Village 37% 4 91% 2 0.0328 7 Quality of customer service 11% 8 91% 3 0.0106 8 Maintenance of Village buildings & facilities 10% 9 92% 1 0.0082 9 ETC Institute (2024) Page xii 2023 Village of Mount Prospect Community Survey: Findings Report ETC Institute (2024) Page 1 54 (n +� — W N UD bjO 4 -to O ai (3) _ QJ > N U Q) Ln a) v °; L E o Q U O }+ Ln a- a) v � > O v U C> f6 C (n V) a) a, (B Q v > u E w C:cn +u U '� E o U % aJ Q Ln cu c v c Co C:c Q) bm = p a-+ a, ( 2a Ln U C:_0 ca L v O U a) > -O 4- C 4' C v Q) tDLO ro U L- O 3 w U > C C C: a) Q n3 a) w Q L O ' m ��( V w S G O Q Q � l� \ N a) N 4- ro o Ln 00 QQ M L D a) aJ Z Q) 4- �t \ J a) � V) t O O � 0 O QJ i O N C a, s L O (, m s U C: O in Ov dA > o a U L- }' O 3 ° U • _0 I CrM O OO N L U O N .� O O WL w Q Q LnO N QN O L ot s � N 3 �t (1) m a) C: V) t O • > � • 2 QJ i O N C a, s L O (, m s U C: O in Ov dA > o a U L- }' O 3 ° U • _0 �R� O OO Q V) L •• O .� N CLOZa� WL w 5 Q F V) Q) (1) VI V) C: V) VI �--� U bn > v % O QC (U' �; � O � U 4- > d QJ i O N C a, s N N O bO LU ra U O N _ > O V) a U C — — 0 a, o U C: O in Ov dA > o a U L- }' O 3 ° U > OO 4� l� �, t� w N L O .� �O V w 5 O Q O O 0 Q Q 00 0 0 w 0 0 c O 6 N 0 Q O M N D N O N O N f kD O N M U! UD to d O s W V cc O s m s F- 0 r V I E J O m cr N on 0 - - -------- ----- 0 (1)c taw 0 4.1 i Ln ----------------------- N N ■ IIIIIIIIIIII iiiiiiiii�ii iii O O M 0 0 N 0 O �O (1)c taw 0 4.1 i toLo ro \N f6 i a OC N v O 41 U C: p�q fB 0 0- N v � iJ Q lLw a- U O qA 41 O O U � U i+ O 41 N U � N co ap i OD G 0 LL a) j Ln O A ++ W N kn c N ! O C C f6 f� — O U U Qj LU C u I O f� Qj LU O O M 0 0 N 0 O Al au CLO (6 > a� C y O t� CT 76 N O L N o > O 0 V1 � O � N � O v >` CO � Q � O v vi `- Ln ro V) u 4- U O do C) O c� LU — fu i N > IM CL) LI) Ln v Ln >. bD (S3 > v a- N 4- M O ao OO N Q O ate' F D — U v '^ U N Y m o 4- f6 > v 4' O vn G f9 — m > 4 w > C E E O U m = > QJ O Q N > Q O N M N - a O `- O 4-- QJ >; C O O v O V) N - v > 7 a X -0 U ro o Y`ra L- U 0 a fu .� v 0 Q > O Q Q) O _0 tn =3 + O ra > O a D U o r > (6 In QC) C) v Qv a� 0 U 4.1 4- 0 W LL WA 0_ N N (U v 4- U) F- 4- 0 4- O O [o v CLO N t hn c C6 L > Al SM Ln U! bD t6 d Q O N 4J Q 4-1 V) O ro W V) V1 c M W L 4 z O v 4.0 o c N 0 O r E AL W m s O •� 4-0 V m 4- 0 •� L> m z W F— Ln N ° oLn L N ° Ora N a) l� Oa t N4-1a L O O Q V) a L 4- 0 () taA a= a U L a Q Vf a >` :Ll -0 a Vf V) a N Ln VI In a a--+ C to C) to i LA O W O a bA i +� a a C v a > o o" c� a a (6 (n N fB 0 � N a m m m w i s ate-+ v �tD 4- 0 a 4-1 o a 0 bA � aO N a o C }, O to O a Q a fB co Q >, L 4 `-C)Z3 a) 0 UO E a N O a O a U VI + > O a >, � U o a U E ca V a a o a— >> a cr a >, — 0 O a > � c > ca p N — U O > Q a a a> > C7 Q Q 0 M `- O > to L — 0 Z5 f� L a > 0 O O .0 W 0 O 0 R* 0 O O N 0 0 0 M N O N 0 N II�((i Q0 ri 0 N w U! UD t6 d Ln �l �W 070� o n ,� l ol/llf rc��fl�f1�N ^� �o �Jo Ill W W f 0 N W oON c0 0 J \d\P, qp �� H O� IIID ON J j o LO �lA O,N Vf a >` :Ll -0 a Vf V) a N Ln VI In a a--+ C to C) to i LA O W O a bA i +� a a C v a > o o" c� a a (6 (n N fB 0 � N a m m m w i s ate-+ v �tD 4- 0 a 4-1 o a 0 bA � aO N a o C }, O to O a Q a fB co Q >, L 4 `-C)Z3 a) 0 UO E a N O a O a U VI + > O a >, � U o a U E ca V a a o a— >> a cr a >, — 0 O a > � c > ca p N — U O > Q a a a> > C7 Q Q 0 M `- O > to L — 0 Z5 f� L a > 0 O O .0 W 0 O 0 R* 0 O O N 0 0 0 M N O N 0 N II�((i Q0 ri 0 N w U! UD t6 d cz R V) fB C bn U m 4- 06 V) O qO V) 4- 4- V) --+4- V) 4— O (1) U cv Q= Q) O V) m Q) U Q t O V) 4� Q) Q) 4- V) 4— O Ln (A Q) O f6 Q) LA F-7 Q) U Q co V) a- Q) QJ V) dO O ro to C E E () () bA Q= O A V) 4- 4- V) -4- V) Q) dA f� O W E 4— O O i O U WA J NO P o � w u NO � O � m NO V) C V) V) _0 LA LA LI) N a) Ln a) a o bA U o a s U O U aJ O C O C > o v > o v > L L L V) V U 0 5 U (� 0 Ln N v) 0 vii Ln QJ v in -0 OJ L -0 +- bA O �F- co _rZAO O a) r-0 by m by O Qj L bA W L � L L C L O .� O fB O 4- O aJ _ O O N N O bA 0 cobA bA L } _0 Tj 4J vi v) +� O a a ) > bA (n O bA V) C U Qj � O a Ci bA O 0 Q) 4Z)N a + C E cu: 405 v c� cf No c� O O V) tto ro C u V) a aJ aJ r U o +� o a `° �_ > c O v Oo Ln cu M E `� aJ n C NQ) ` i CO U 2u � O O U C _ N O 0 O O JOJ l� 0 O O l� 0 0 0 0 0 0 00 U! UD t6 d O� O Mcn Ocn 0f0 0) 0 0X00 \I-: 000 I-�o� 00 ^00 p�00 \L!0 o *F4 n�o D' \0 0 00 o N00 0000 � r-l\� 00 00 00 o0Jfo0 I\ N^ONl 0000 o or� --- N lDN N 0 N c i lG ol oNe \�Dp 0�IJ - - - -L--rn) In V) C V) V) _0 LA LA LI) N a) Ln a) a o bA U o a s U O U aJ O C O C > o v > o v > L L L V) V U 0 5 U (� 0 Ln N v) 0 vii Ln QJ v in -0 OJ L -0 +- bA O �F- co _rZAO O a) r-0 by m by O Qj L bA W L � L L C L O .� O fB O 4- O aJ _ O O N N O bA 0 cobA bA L } _0 Tj 4J vi v) +� O a a ) > bA (n O bA V) C U Qj � O a Ci bA O 0 Q) 4Z)N a + C E cu: 405 v c� cf No c� O O V) tto ro C u V) a aJ aJ r U o +� o a `° �_ > c O v Oo Ln cu M E `� aJ n C NQ) ` i CO U 2u � O O U C _ N O 0 O O JOJ l� 0 O O l� 0 0 0 0 0 0 00 U! UD t6 d .A' W V � � L [ V W ^�, U 0 0 0 O F- 401 O L 401 4=1 s �o F— z0 O Ln � s � L a L 4- >� a 0 U L. N N N V M L E 0 � W v L L O CSA cv Q Ln L�� ------------------------------------------------------- M No Ln Ln a _0 N LA Ln a (f) Ln a, �, o o o U �a nA U > � s o > V) V7 Vf L L Cn U L VI a) a1 0 0 _ o U (A LnCSA Q N L t CSA S O p V to O w CSA cCs p tSA 0 � m -a CSA L Q L Q aJ LO p i a1 CSA 06 p N � 6 x a-+ O Z3 p O ++ Z) fB O L v 41 O m CSA' O O F O O — CSA C: O a) E 0 a, E o6 CSA 0 N i2 O O O s � — U +�+ O a) +�+ aJ w -FE CSA > CSA O aJ +, a p N + CY O }, 0 V)4- mN m O }' }' N N 0 i `� CSA CS ++ O o o � o N U Cf0 0aj 3 wm E a, 0 — > L cn O a1 +' N +�O p E a) ai _ (� L 0 U O 2 \ CSA N O U! bD t6 d Ln .O L ! ^' W U_ �O t U o � -------- �� P _ No Ln Ln a _0 N LA Ln a (f) Ln a, �, o o o U �a nA U > � s o > V) V7 Vf L L Cn U L VI a) a1 0 0 _ o U (A LnCSA Q N L t CSA S O p V to O w CSA cCs p tSA 0 � m -a CSA L Q L Q aJ LO p i a1 CSA 06 p N � 6 x a-+ O Z3 p O ++ Z) fB O L v 41 O m CSA' O O F O O — CSA C: O a) E 0 a, E o6 CSA 0 N i2 O O O s � — U +�+ O a) +�+ aJ w -FE CSA > CSA O aJ +, a p N + CY O }, 0 V)4- mN m O }' }' N N 0 i `� CSA CS ++ O o o � o N U Cf0 0aj 3 wm E a, 0 — > L cn O a1 +' N +�O p E a) ai _ (� L 0 U O 2 \ CSA N O 0 O N 0 0 0 O U! bD t6 d Q .O L ! ^' W U_ �O t U o � 0 O N 0 0 0 O m f� Ln N a) _r_ Q) L LJ U U N U a) N to L ozC: t a)4- N O �_ .� V U 4- C6 U U _a) N O N L -0 O Q1 m N N cz dA - 4� V) c `0 rJ c O O O >- _0 _0 N Ln — L1 a) Cf V O O H 0 O V _a (� 0 Ai, W to X a) L a O m U V) a-+ V CL M N o a oLn N "0 0 p ani 0 a) O � +� V 4-j lV O r • 4- (m 0 i O Q r / � L O A) Z CLO f W U L F Q O 0) 00 ryi Q0 00 ol 0 NR w Lri OR 00 m 00 00 00 11 Lq ------------- Y 4.) ryi L.0 U L N O 0 O O rl O O 00 0 0 0 w 0 0 0 0 0 0 N 0 0 0 c -I N O! OD m CL Y 4.) U U L N +' =5 U C: 41 OJ L L i U V) N N f13 O v U U �_ O GQ Q) O ro N C j CUJ' f0 ro Ln ro 14 0 E r— J >- L CIA u }' +O Ln i C _0 72— N Ln fiS O 0 A � •C6 � O 0 O O rl O O 00 0 0 0 w 0 0 0 0 0 0 N 0 0 0 c -I N O! OD m CL Cl0 E xI CL a) 0 tD U Ln m V) L C6 C c� V) (3) U C (LS C E i L 4J Q O L- CL CL all Ln Ln a) U O Q O U N Q Ln N Ln r.n N U U 0 0 Q Q +_+ N E cu Q L a, > � L O O 4- C O U w �1 V) N 4- 0 N O W 0 le I O 0 O O 00 0 O 0 N 0 0 M N v OD to DL N i N NLn 0 V) N O O 41 N N f6 fB _0 U U U U 0 0 0 0 f6 C C6 i O Q Q V v c vii E E cu O N m i N L 4.1 Nc Q C N > ) C C L GA � (U O u =3C Mo E m O to N L V C Q O O L U v Q Q Q M N v OD to DL a ----co _co - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 0 N 0 r -I rl 0 0 N r -I � r -I 0 0 N 0 0 I N O! OD CL tn N N N N N N O w N U U (B (6 u i c L O U L fB fB O - qA U O N U O Q- O O 4- Q N O uc f6 L- O 0 EO O v N m C 0 ++ N Q p U C: O U N Q Q Q 0 0 N 0 0 I N O! OD CL 1 u U N LLM • O Q N L O Q) bA m 4- a) U L v Q ru Ln cu 4- L- C -6 W U N CE C O U C L N m O 4- m U N V N 41L N Y (B Q N N t]A co a L m O 0 0 O 00 0 O 0 O O O N 0 O w N c� r v co L N v OD m CL W s M +� N p m N cl/) p O �p buo O � N LL z W cc F— O U X N v cc U 4- O Q Ln O Ln S.- 0 O co N cc E v cu t 0 v L O On +-+ O Q N N L O v t]A -J U ^L, W 0- -0 Q Q Q 1 n L L L L Q Q O cn Q O O JO J O O MO W 0 O O W 0 0 0 O O N 0 O N O! OD m CL O C W C V � •> bLC LMC W � U X a a A , U W N 4- C O 9 - Ln Ln V 0 Ln o M o ra l0 Z3 W Z ol -a O a 4- L cu OD m CL `n Ln of of v� C a C i CO Q Qa Ll +� U- C a E i m a QQ Ll Lna_+ N aj O a U > a N — E U E E a p07 _ Z5 a U ,> a Ln +C, 4- p Q a o 4-1}' cr L C a E - f6 a a o LL E f6 bA 0 C V) 2 Li m> CL a Q O U a +1 O Q `0 ° a — aii Ln C C) U oaa OE a C a E m QC _0 a 0 O O a �O E L CSA p -a U o to CSA C a E O ,c cB U E a iot O 4- LU E 'L u C a > Q} + �O4-1Ln Lu O p t O -0 bAp a . a U >, = co a L U a)Q \0L a a U Q L 0 > +� QCT — cv L a > O O> Q c > O O a O M o ra l0 Z3 W Z ol -a O a 4- L cu OD m CL Y A' O W � V LM U a) ai f6 U V o Ln N o O Ln a N o +� o ra ra E cu O a, 0 4-1 t N 0 a) V cu L y c c O • • Q a) L O Z a, CLO f6 W 4-J u U L Q r NP Q Inc \60 0 OR \� 0 4� V V) � � -101 -in a) °Lf1N \O� °0 �lD C aC) C — C6 S2 a) a) LL ++ O N c c N LL 0 0 0 0 °0\aa c aC, C 1 f6 Q a1 a� U O O p00 00c 00�)J J 0 111111 ��IJJJJI 00 �jjj� °lD� w L to Q O c CUS u O L U �°\.� �� l0 010 �oOLff �o oo ° ei ns ai L L E O v Qn O >` A- — —_ m L IJf( �00� v 0 00 00 IN 00 ; � rn 00 ° o N —_ o [6 �, 1 r `PL/1 to o o T ° > O cli> �r-I n^ r -I {f� pp ° CC 1J� Ql�'1/J\� 01 N ^ 00i O � to (n (n 00 Ln fill, G N GJ Y IA O Z 4- 4- V) V) 4� V V) � � a) 0 CA C aC) C — C6 S2 a) a) LL ++ O N c c N LL c a, C L f6 Q a) ai �_ LL t ++ O Ea1 V) Ocr �f0 O L a _U •� a) N v E � U ai bD EO aJ 4 cr a) _U •> a1 N O U 4- � � 'O L c aC, C 1 f6 Q a1 a� U O O is bD Q O u � � O Ln Lu C i Q a, Q O u i O Q a v 0 � O z > a E V) O Q `� v O Q u L a, > c w E i fD Q a1 a1 U O CL a) 4 O O •N a, l- m L UD O Q c O v � -0 O ai O w L to Q O c CUS u O L U U � m � O � a1 E O Lu E •L ai > ai Q O +� u7 i w O O L O s _� a) cv Q 4 > ns ai L L E O v Qn O >` A- — —_ m L > p v OO Q —_ [6 > > O cli> O 00 0 0 0 N 0 0 0 00 N O! OD m CL W u U >a) a)0 N 0 N so CL 0 - Ln N E — ()L O W Q owra ON U N 0 0 ------------------------------------------------------------- c ko M Ln e M L Ln O E v v Q O N O LU F. 0 --------------------------------------------------- M Er --------------------------------------------------- 0 c M N M u i N N O +r � U v v L- u U p o }' Q O N 46 E O N L � o cy, LU cLS a o 00\0 o c --� --N------------------------------ rl rl M r -I N N N 4- u i E t6 d L U > E0) E tw O O O 4- L L N N c6 Q o N uQj ai O N �' C: L O E C Ov 0- U p Q O 4>1 Q -a U Q 4— O E N � w 111111 L fQ m O _ fB L 0 O N Q� > cB O � cr N > Q t 0 U c � > 0 L Qi > 0 NN N N +1 u i E t6 d N O 1 tUD O OCL dA Y LQ cu ai p Q v +� O Q N � OUJ4- 00 N U L 4- p N N Q) � uuu LU s � E 111111 L fQ uuu U- _ fB L � O Q� > Q N NN N N +1 u i E t6 d N O 1 tUD O OCL dA Y LQ cu ai p Q v +� O Q N � OUJ4- O N N U L 4- p N N Q) � LU s � E i N 'L L fQ U- _ fB L � O Q� > Q N r l U N O! OD t6 d Q O Qj o U_ � s U _I_- 4- 4- all, o O Ln N U_ O t U c M 11111111111 (31 LJ 0 0 M � U N 0 N N U O t o o N 0 O 7 , O O° W 166 r:3 U X 4J O� - U N 4- O LL a t 4- Z) O V) O V) Ong fB v i N O ro Q O Q N a) Q a) L a) now cr Co J O Q 0 Q 0 a 0 0 N O Q d.J 4A c6 L i I w C) N O! ODm CL r. .= of i O 4- O" 3: 0 0 _ 0 •• L O 0 0 Z 4-J L � O In U s L N u A, O N W > N 0 L • Q � O L, c%1 > 0 N Ln o O ,;I- — N ra •— > ra r E +, s 0 +r —4=1 � — ra o C� i O 4- O" 3: 0 a0 _ ° CL •• L O Q) CLO Z 4-J WL F i O d1 >- 4 N O N N O E Q E O In — .E W L s z c o L � O L O Q O O O O co 0 0 O t,C 0 O 0 0 0 Q Q N N t� Ln O N Q Ln CO w ln— 19 N f6 L an O Q N v U N N O m N Cln O �N (31 N U U a WC u m W N N O! OD m CL No E � b4OQ U i`� to E _> cu fB 4-.N GA U •> N �O N > U •> LnN •V 0 >, cv v > O E E m tm O Q V) ( N ' w Li > i to d D Z5 fII v E E O U E Ou bn a N E V) U > L 4- O EU O O 5 Ln r4 a) _ (6 O N Ln +_ l� Ln ^li00 00 ONO 10-01 c ro U I Lri AD Lf) LA " � M NIII� elll� VIII IIII IIItD I �III� Ln _O U J Y 2 E � b4OQ U i`� to E _> cu fB 4-.N GA U •> N �O N > U •> LnN •V 0 >, cv v > O E E m tm O Q V) ( N ' w Li > i to d D Z5 fII v E E O U E Ou bn a N E V) U > L 4- O EU O O 5 a) _ (6 O N Ln +_ Ln c ro U U Q O O O O O O 00 CU U Q) O C6 0- M N O! OD m CL r Y i LM^N1 m W U ' aJ s U V W 0 v � L m E CL E F0 4- L 75 4-0 x O 0 AW ' O s z ° cn W ° N cv � s Q cyA S 4-0 r i 'y U aJ Q Ln UA O LA a) U a) N c ca 2 W C6 O N N a) U U Q N a) U Ln U O Ln 4- 0 A cB 07 cv CU WE F. V) a) a) E O U on a) a) E N a) U () V) CIA C V) L t 4- m a) S U Aj +1 a) Ln _O U tw C v _U 0 a) G 0 O N v OD m CL i 'y m s C� m E Q E W a, L O T� i N N on 0 a-+ Q) U ' Q cyA S 4-0 Q Ln UA O LA a) U a) N c ca 2 W C6 O N N a) U U Q N a) U Ln U O Ln 4- 0 A cB 07 cv CU WE F. V) a) a) E O U on a) a) E N a) U () V) CIA C V) L t 4- m a) S U Aj +1 a) Ln _O U tw C v _U 0 a) G 0 O N v OD m CL Q \ O N O ro to O C, O 00 m M L a O k.0 z w o L) A c O O O Ln (A w E R L- a) Q) 4- aj LA Q1 z Lu m E di N v c� O N 41 U Q O a 4+ i O a� U a) a) 0- x x LU N W m O J N ,1 J (B C� C fi5 'v O Ln N bD fB O fp Z3 J ra U a) N N Q) dA cp N 4- 4- 4- 0 - O V) V) a) C O 4- Q) LA D Ln N O! OD m CL O a -+L C u U VN m C: Q) a 0 •V b-0 ca M Ln _ N 0 o x U � N X O a -+L C u U VN Q� L Q) a O o Q b-0 ca M Ln _ N 0 o • � N ,n o O s C� cc +� +� ro 3 a -+L C Q) Q� L Q) a O t N O •O N v i a--- p � N L O N'f •� 4-0m C: V) a > `CC� 0 Q L0 O Q C j 01 Z r ro a -J W (6 a, U L H ro .o O p JA p O M M 00 ° co 00 00 alloo o O M \ o .1000 \ 00 L ° X / 000`o6 eo iul \ \^10- Ov: Ln cya cn a -+L C Q� L Q) a VI t O N v i a--- p � N a+ _ v E i C: 4- > `CC� C j L (6 f6 L ro .o O p JA p = L o cv U V O V) z U1 0 v _ O Q O —a, 41 hA l/1 c- C:`8 v O C V) i v = _ 4 N 0 O c0 a `0 o, 41 dA p 0 � o _ � v_ i 7 co O p L +� ro Q o � >. N CL p 4 -j x co Ln o V1 n L` — V) o Q O a +� a � Q � cr N O! OD m CL N N ba m 4-1 f6 E O a�0 0 �V) O o � � U �+ W E i M O N N � V 0 � o 0 �u ^Lm' O A O bio V ra L c U 0Q) Q LM m E a • cr 0 W - �- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Ln 11 NO �o INR------------------------------------ rn M c N= M i F. 1 N r -I 0 0 0 ■ 0 r -I N E U d MO W O O UD 0 O N 0 O rl N O! OD m CL �Rl, cc N a) U O s U L O s N CL O a �4� L L ; o W 0 J � L, OQj aj W � • ai LMLn °' W N L � � o Q L N aJ L a —0 0 +� W (A m +: a) DO --------------------------------------------------------- O Ln --o-------------------------------------------------� Ln M O 00 N a o 0 i UIUllUl1JUUlU111JU111yJJ1 go 0 N Q (6 Ln N N _ N bn uJ � Ln L L --------------------------------- a u�l�U�lu Z - _ E N a o 0 i UIUllUl1JUUlU111JU111yJJ1 LA uo v W M� W 0 0 DO N O! OD m CL 41 0 O 4J Q (6 Ln 00 x N Q) N _ N bn uJ � Ln L L V a1 N v Z - _ E � N = � bA O (p O E. O LA uo v W M� W 0 0 DO N O! OD m CL V i N Low O 4 - Cr L s' cr V m CL O L O (A a -J c 0 Q N L 0 Q) dA m 4- C Q) U Q) Q m N O! OD m CL Q� rro L ro L O N `0 Q 0 W Uuo o E is O N U � X sera C6 U N O ate- Q Oate, c0 . In 0= }� '> O (� 0 Ln O f6 N -0 f0 Mc E No a, Q 4-1 N Q) m O 00 aU l"Ira w +-a cra� U L Q O O O N Q� t� O 4. O m 00 N N o C) m v OD d O+' 3 C O N > O 4- O U O0 >' N O Q Q O L U f0 N Ln Q CO ai �' O N > O N a'06 + L CL ul E 0 v o o T � a t N CL Ln 41 Q) CL 3 N o ao Ln o _ _ ai U i dA i 41 f0 � 06 L (U 4- N cr Z3 M c O U > O C Q C) m v OD d LM 0 w' 4. W +� s a� .m Cr > M s W>1 m CL txo M s > aA s Lm +r � a� - - V 0 m V Q RA. c�• a) N - E (%1 a--+ �� —Q — (n c�ai L V ._ O W o� LM� U V v LM 0 i 0 s CL a� c -I m v OD to CL cv L ca v a -J V) ra Q N 4- W bn O o — O CL -Fa U_ C: Er- a-, O c:WL O U - _v - o _0 � v O x � � v v v � 4- U N La 40--+ bA 0- > > co O O 4 ' Ln v O V4-J-' U M fB `u C N 0 f0 O •� O W m N Q) _0 ' -0 Iu m0 ca O L Q Ln cr L O N l]A U L Q� Q tv En - .I o 2 N m v OD to CL O : �O O w N aj N V) (B U 4J L w L U V dJ L Q a -- U O C6 Q x E w; 0 o a °; a� Q 4, N +r N E O CU 0 O —_ N ca 4 � dA 3 C ca L Qu 4- cy a O i N m v OD to CL a, v a� M a� v U (B 4- c O U O t V) N O Q N Q1 L O (1) bn a -J U L Q LU m m v OD to CL V m • V cn Le -A Q) ROF kal m v L2 4- O v U Ol 4 O v U X O d1 C N O Q N a L O v bA fB 4- C a U L QU Q m v OD to CL O 0 C 0 ----------- Ln V 0 4- L � � to t = Ln W m U_ •O O t V U LM O O 0 C 0 ----------- Ln � 0 4- L � � to t = •� m 4 -JV (� U O O O E Ln O m N v s� QL N E Q L O � • U mN Ln co O —U 0 W N 4-1 a) O N r_m --- O O An------ D ----------------------------------------------- N w 0 N 0 0 0 ----------- Ln � m L � � o L a°J,o a Q (� U O E r_m --- O O An------ D ----------------------------------------------- N w 0 N 0 0 ----------- Ln IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII r -I 0 Re W U 0 0 I Ln m v OD to CL c6 c 0 o Q (� E L v m N LU QL E Q L O � � Ln co —U 0 O O N N Ln N N W U 0 0 I Ln m v OD to CL O O U X O U N 4- C:_ O 9 - Ln Ln O Ln O ra Ln CCS E cu CLS L O L N S= LV O Q V) N L O O bD m U L N Q r -I C O a - U YO _ CCS L C6 c CL Q OLA OJ U CC Q ifLi � �+O _ {� fLi M > Ln 41 fLS M ++ to Cll 4J S O +� C O i C6 (n v N Lo Q) w Q O U fi5 CU Q m N CU = tLo > O O QJ ai � O U — _ N (31 V)ai Qj ) L = p > CL bLo4- Y Q aj U4--+ O a- 3 CLS m E � ate+ L c *�' O a O > 41 _N L U CLS o CL Q) > Q m a 5 U LS v v Q O1 > O U m v OD a r•� �J Z W cc F— (L) ro U V) 4+ O Q M L' N 0 o°Ln N o O o C-111, IR O o 0 O M o 00 r- r-�\^�D R oq Ol M� Ln�^- o ---------------------------------- Ite r- O Ln c \ o p rl M o �'D eco 00 lD WLn \N M Ln It 01 01 0 o Ln 0 U41 j j j ro aj -0 i O V1 �jpIr:lD O Y oN O 41 f6 O p Q. O V o U Ca) G N a f6 G � L a Q O o?j v n °i cra 0O v � — to O a 0 L 0 O O uJ w L7 U W O p U f0 a) U N cr U p O a) _0 ai v Q O a �U 0— —U u Q) 0- 0 OJ c�6 OJ V) V) (3) .N V) 0 ■■ El V) a) U c� to .v M 0- a) U v O 4 ca ra Q FE O 0 00 0 O O 0 O O R* O d RAI 0 C 0 U X QJ W OJ aJ - _ v v do > 0 � Q) v U C > co o 76 Q Q aJ v v (n 4- 0 4 (6 J U- 4 Y C 4J N U v O Q a"' f6 -lul U N C:C Ln O N co v1 c� v o v — OD �x W > = CC6 O > i C 3 > o — N C ca0 m _ > 6 Q 4- O N 06 E O i Y > (6 C: \ W C CO_ C 0 4J c: E > O O ON o v v N c Q C O U N -.S �E o _y }� N O >. 0 +� N Q i QJ C qp X C 4J O 0 - CL Q m Vi T O O O 00 N L 'E 0 0 Q o �i0 0 O = J i` •L NO O � s m bn s L aJ � > z o , O N O O 00 m OD a W •� O � O 0 O 0 V O o �--10101 W C O L M CLL 0 N 0 O Z aj W �jIJJJ�00 0000 4-J E 0 1 U F 4- A , W /owLn O s � O_VOy�'JfJJf� [V l :OD�1fV �� 0 L' � N � O l.f'1 O ,-A,�s � raN Y / f6 aJ tW aj � CJ W •� O � 0 L 0 O O ++ �--10101 W C O o O CLL 0 0 O Z CLO ra W �jIJJJ�00 0000 4-J cc 0 u U L F Q 6,uN lOu1G1 �o 0 �--10101 O ^ o O �jIJJJ�00 0000 /JJo �•;OOM 0 O_VOy�'JfJJf� [V l :OD�1fV �� 0 00 �O 00 W ,-A,�s � CJ o lDr-I -I �i--I or V1� 0� Lia----------- L�f1u� n N N o m� o N c -I o\ Lflo N� aJ C +•' ra U aJ cu — a C NV i` > > In a) L � L x U (� +' cu c6 a) 'O 0 L 5 — C C E L i cB °o O lv C U � bA O N CID L i C Y L U > > O — in Q in O -0 CL LZ cB 0 ca = > L- O L 0 +_+ C a a L Q ° — a O > o v L06 E � O i > i C }'LE o a } ai O � c6 cB L fu LU O ca O fu L.L > a O m v OD to a i L v W O 00x------------------------------------- -,Mm - IIIIIIII ��: III00 000 - ------------ ------------------- � o c o M ° o rM-I 1-4 o l 111111111111 I� °' 00 IIIIIIIIIIIIIIIIIIIIIIII IIIIIIIIIIIIIIIIIIIIIIIII UUl111U11111111J1 �� IIIIIIIIIIIIIIIIIIIIIII Im M L a aj _ v ( a`ni E c — Q) -0 % O N is L N O C i C ,. 3 L v -a U a, 3 v v m On -0O v Q p s v a) N O � o Q ria -a Va N p" — L N -0 U ai O 4- 2 Q (13 > > +> v, +, o — o Q �, -a N E +_+ N — N O +J Q ai 0 Q L ++ Qj co 7 0 Ln N Q O � 0 a) +J v +J +-r - O Q1 E Q N (0 cu'> ' Y co c� a-1 � m > U v w uuo 'X + C7 0 4-1 o O > Ln 0 0 0 N 0 O C) O! OD m CL L 3 0 z 0 0 4- 0 M O M 0 N O N 0 4-J c -I O! OD m CL 4- 0 V s L w O E LA N cr Ln m L c ow I 3 0 s . . LA V s m LM to 0 E a� 0 LAO V) v Ln V) L ra m V) L M V O! OD to DL LM 0 0 0 0 • . V OF 0. m aro 0 E a� N d N m J v LM 0 0 0- 0 0 rai r U L 0 Ma 0 s 0 s O! OD m CL i N N bah � � E O C16• O O (n V .� o � � s s s Q o�E a� N s ° ° •. \ bD b c V s v CL m to to O ^E W • 00 N cr O lC 0 ------------------------------------------------ r-I N o c N � O ro N ro U fB V O N i U E Q U Q O Y U m r W ., O O co 0 0 N 0 O a) to m tw `!r` i m i V s CL m L w 0 AE W N 0 LM 0 0 U) 0 JZ - N c ru CL i s V) W LU O! OD m CL bb m twoc m • . CA V s CL m ML t/ 0 ^E W O M cr LM 0 L O! OD m CL Y 0 Q v W C LL u c O V W O� • V s CL m �L W1/ O ^E W 0 l� M cr II V) v O Q v L 0 bD m L v Q Ql Ol Ql c -I O Y O 00 {/} Ou OD m CL bA 0 s L� 0 s V s 0 M M cr m 0 a� L s �' J 4. 0 _=1 U X Q) Cn 0 CL N Q1 L 0 W bD m a� U CL m:: C) Ln O! DD m d Y O O 0 V s Q m biA O E w 0 E -o U O N N 4- N • — -0 L 0 OV N L M0 t to ro ro E c -I Ln O! OD t6 d 2023 Village of Mount Prospect Community Survey: Findings Report ETC Institute (2024) Page 52 2023 Village of Mount Prospect Community Survey: Findings Report loo%aft MIR Overview ETC Institute's Direction Finder program was originally developed in 1999 to help community leaders use statistically valid community survey data as a tool for making better decisions. Since November 1999, the survey has been administered in more than 500 cities and counties in 49 states. Most participating communities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the summer of 2023 to a random sample of over 10,000 residents in the continental United States and (2) a regional survey that was administered by ETC Institute during the summer of 2023 to a random sample of residents living in the Plains Region of the United States. The Plains Region includes the states of North and South Dakota, Minnesota, Iowa, Nebraska, Wisconsin, Illinois, Kansas, Missouri and Oklahoma. The charts on the following pages show how the results for the Village of Mount Prospect compare to the national average and the Plains regional average. The blue bar shows the results for Mount Prospect. The red bar shows the Plains regional average from communities that administered the DirectionFinder® survey during the summer of 2023. The yellow bar shows the results of a national survey that was administered by ETC Institute to a random sample of more than 10,000 U.S. residents during the summer of 2023. ETC Institute (2024) Page 53 cu DD m cL a 0 u �4- 4-C 0 CL u O u X Ln a O I:T a E a 4� a N t - i QJ a 4- > f6 _ L - O N �3 Ln � 4 C � a C CL O a Ln ai 4- 0 Ln dA 4J > 4- V) a U Q U) � a a blo f6 a t > O a U L Ln L a O 4- O > a L V) a abn U C (6 01 O m v OU a = N U O o a C1A (B —_ 0 0M N u > Ln C m w o V) in a > 4- O a 3 O LL I+- > E O }moi +� v ) 4- a L O W (6 LU V LU 00 O - - - - - - - - - - - - - - - - - - - - - - - - -^R _- - - - - - - - - - - - - - - - - - - - - - - - N n a c, Ln0 N � � Ql O 0 CF)c c -I 0 o c c Rt Ln - - - Ln - - m -M- - m a blo f6 a t > O a U L Ln L a O 4- O > a L V) a abn U C (6 N a > qap L a O m v OU a = N U O o a C1A (B —_ +r a E Q o U 4- }, 1 O N u > Ln C m w o V) in a > 4- O a 3 O LL I+- > E O }moi +� v ) 4- a L O (6 LU V LU O 0 N 0 0 Ln O O u Y U C C O O -0 9 - Lr) Ln m � U O X Lf) a) L- o ov E a, V) v � o LA cu C O aJ 0 - Ln N o Ln Uo i CD > 4 -+ C vro v � v �Ln v G O N W--1 O 7J' v) U > t i 2 i O O cr — aJ > a) bn n3 — > 41 }� Ln O dA C U `� L c > V) 0 v N • U Q } 0 > *' � O 07 — ca > O V) U > v V) 4 --+ U Q L � O +1> _ :3 a f6 L a1 c6 _ > a, a--+ _ O v) a1 \ X L O a) � 0 a1 > 4' (v E a' ++ V C Ca o 1Z v) C U SZ O >- ++ fu > Q 0 > 0 0 O N Ln O! DD m d v 0 U� Ln +- 4- O s O O -0 Q nr tm mt]W� O 0C bA (6O — NO41 cu U`- O 41 �_ cB b.0 L x c w � O U C )++ c6 m O .0 -0 Z3 CL O a N 4- O vii 41-Fo41 U O O O� � L O � 4- v 4 V)V C: O > O C 4O 41 w > O C r6 O fB .� CL - N L dA o cB bn L to O O O L O t to —� L O } L 4- N O U 41 L- a--+ V) � _ L O }' O O U -, a--+ L O � O O .bp a L N c, > 41 G1 m u a) 41 cB cr O O O t bA L O 41 of p C O U -------------------------------------------------------- ----------------------------------------------------- N O 00 00 000 000 c 0 M 000 000 N 00 000 M n M --- �f1� ^LL Q OlLn 41 OJ � Vf?'u b. L O O > O E ai O cn 0C bA (6O — NO41 cu U`- O 41 �_ cB b.0 L x c w � O U C )++ c6 m O .0 -0 Z3 CL O a N 4- O vii 41-Fo41 U O O O� � L O � 4- v 4 V)V C: O > O C 4O 41 w > O C r6 O fB .� CL - N L dA o cB bn L to O O O L O t to —� L O } L 4- N O U 41 L- a--+ V) � _ L O }' O O U -, a--+ L O � O O .bp a L N c, > 41 G1 m u a) 41 cB cr O O O t bA L O 41 of p C O U N O cc i _ m a V aj O O M U Ln 4- 4- 0 -+a -.+O Q O � U o X Ln dJ L o ,4- (3) a� 4- ro ul a� s� L Q� Qi O `^ �3 4 - CL Q Q� N � N O , U Q Ln A (1) N S U L V) C O U L UA O 0 V O v (3)4J >aj L- L N 4A C co u QJ o U W l9 41 .� V N U 41c aj .2 Ln L 0 N U0 c6 U_ L _ f6 2� 4 V 4- O 41 CO O CO 41 C in L Ln L O Ln O O O O 4� 0}moi c C 41 c ONO 0 00 O 4* 0 N D 00 Ln O! w t6 d +- C: s O O -0 CL tic � JXU O Ln O � N a� a� v v Ln L - O V) V C O v C O N C ._ N V) 0 V) O N i Gn N C6 > 4- _ N U� U aJ Q Ln A � � N t aJ v a) a) V) aJ v N v) (A 0 C:Ln ate+ O 'Z - j V) N E 0 0 U N a-+ O n _0 o L O Ln f0 aj -0 i aj m N E N C: p u 41 0 aj L O Q O v O c/ ) W � 1 Q v ate+ D _0- c O U O Q �O >, ++ Q OO v a) a) v O ++ C: O L O O W a) > 0- O O } W -0U s dA u O Q `0 O � L O U tv a O N OE +>-+ cr ZS L i Q N Q cu > O is S N > 4 ) N � U O _0- O a- j p L L > O Q O N r -I O O O Ln D c O O bD 0 N N O O O �O }, v Q. O CL 0 a 0 N 0 0 m Ln v OD m CL :M Y / O L m O I O O (10c U U) 4- +' C 0 O-0 Q nr *m i 0 O O O O 0 0 0 0 N 0 O i O W 4.1 Of a u w CL V) 0 a 0 C) m cn m CL bD O v p O U � O N i 41 L NO 4--U UA O of 0 L L Q- b bn L \ O 0 O O O O 0 0 0 0 N 0 O i O W 4.1 Of a u w CL V) 0 a 0 C) m cn m CL _O O M r_ U -Se N +1 �o 0 Q � U O X Ln a� o � N E Ln N 0 t L a L - O `^ �3 U� �_0 a� �� O Ln �n L }� 0N O N i tv N fB > �V) U N Q Ln N t W /\ VA1 1 ` _ 0 � o 0 o c m N O O �l 00 m m m Ln v 0 41 co U O N O bO V) T ON N a) > b.0 V) CO a) Q O i O E fB O m cr E fB L O cr O i a bD CL 4-0 O v � O Q. y O i CL a 0 c -I O! OD m CL 2023 Village of Mount Prospect Community Survey: Findings Report ETC Institute (2024) Page 62 2023 Village of Mount Prospect Community Survey: Findings Report Overview Today, community officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance -Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision-making criteria for each of the services they are providing. The Importance -Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. Methodology The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the Village to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the Village's performance in the related area (the sum of the ratings of 4 and 5 on a 5 -point scale excluding "Don't Know" responses). "Don't Know" responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1 -Satisfaction)]. Example of the Calculation Respondents were asked to identify the aspects of quality of life in the Village they thought were most important. Nearly half (47.7%) of respondents selected management of Village finances as the most important aspects of quality of life to provide. Regarding satisfaction, 71.8% of respondents surveyed rated management of Village finances as a "4" or "5" on a 5 -point scale (where "5" means "Very Satisfied") excluding "don't know" responses. The I -S rating was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 47.7 % was multiplied by 28.2% (1-0.718). This calculation yielded an I -S rating of 0.1345, which ranked second out of nine quality of life items assessed on the survey. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. ETC Institute (2024) Page 63 2023 Village of Mount Prospect Community Survey: Findings Report The lowest rating is 0.00 and could be achieved under either of the following two situations: • If 100% of the respondents were positively satisfied with the delivery of the service • If none (0%) of the respondents selected the service as one of the three most important areas for the Village to emphasize over the next two years. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. • Very High Priority/ Significantly Increase Emphasis (IS>0.20) • High Priority/ Increase Emphasis (0.10-.20) • Medium Priority/ Maintain Current Emphasis (IS<0.10) The results for the Village of Mount Prospect are provided on the following pages. ETC Institute (2024) Page 64 2 2 tic � $ § § c � m eef CL £ � % \ k Ln # § 41A 41� � _ 2 d k § } \ % ,I m m-* Ln w N m m 2 \ E � k k k\ k k\ k \ 7 \ } G / cn N tM-::r 00 Ln N m- w \ \ \ a2 ai § �_ � / Ln N r. 00 r. m cn cncn _ ( ( / � CL Qj a { / 3 N- LO m� Ln qt 00 c _ @/ M \ ( /aj aj cl 0 Q \ _ » 2 p 0 / ) a s 2» 2# 2 2 2 2 ®\ a 3 Q� S N M g S \/) \ f § }ba f \ \ 2 . Ln CL bn _ \ \ E 2 G@ \� 0 e A = m R E t a 5 3 / 2 E B= 2 8 3 um o S # § ` = 2 u q ° ° ° § 0 m 2 / 2 = > 2to E s& a E s \ 1 @ // o E§ 0 0% 2 s s/# / - / ) § { & @ � @ y a ¢ 0 j @ % o % 2 E@ E= t±@ u E / a E bo : 3 E / A- m - z R 2 § g a y s-- g § A k k d :E ƒ § } \ § \ j § ] LA 2 ri N M V M W 1� 00 01 O ri N M-* V) N N N N ri r4 3 O Y y� C 0 N 1� M 00 N I� N N l0 l0 114 M n M N 00 lD � M N N N N N N N o 0 0 b[ ai ai 0 0 0 0 0 0 0 0 0 0 0 0 0 -o C 73 U w X N c a � v = 0 o a O .o w Ln r;-1 en Oq 01 14 rN-I LM M 1-1 N N 00 W ` Y y N c - v O O 0 0 0 0 0 0 0 0 o 0 0 0 0 0 0 m In M-* 1!1 M N M O O M N 01 W 01 C in O V1 w 1% 00 00 00 00 00 01 01 M M 00 00 00 Q K „� Y T v H O_ a W m U a) az {n t Q au M N N ll1 tx 00 I� l0 01 aM-I aM-I a�-I !� v p m v aiN C C CO U Y QbD al 7 Q C, w L O O Q T O L Y al U O O O O O O O O O O O O O G C Q Q N N l0 N O N 01 W r4 N W In 01 N O '- M M M M 14 ri N N ri N ri 1-1 n E E to Ln - Q L O al L F- E Y F - cu � L au 00 C O U O Q O }, O 0 i 0 O Ini O _0v bA >= 6 7 11 •i O O t 0 u _ `•" •,n C: `O � Cz O = ba con ai LA ey ami N •� .m N + .@ E m m bb o E ro - v E a' bD \° `n ai E ow o E N by o o _o o o °C .Q C N O a1 a) a1 a1 to am+ c lz U+ i 0 0 + a) O n c O c a O c p O O o w a c c t o f ao) m E m o m t Q- +. E o 0 0= T a, v oA T U s y c c c a) m >' ami co 3 'ro o m 'm *' o +. O O 2ClLn �UUUv crLnU2tn2�U� Z a V1 O au OD m CL « � f-N m_LnW 41� � \ § _ « (n m Ln m m M m k j k k k k\ k d J o d d d d d LA_ ± x cu § \% 1 N m to Ln_ % ) � \ \ , a q = $ \ NO s a a a f p ( � S $ 2 7 cu / Q)\ \ 1 \ o{\ - N tD Ln m CL ac_ � 0o= at / / ) / 0 ; a a a a » » 4, « N � _ m t0 - I - - - - \ \ / ƒ / \ - § e F a e ] / ƒ \ ba S ) } § _ 2 k k 0 g u G \ \ § § y g ' ai 6= E g§ E $ & § { 2 L { 3 / 3 = \c: /\\a- 2 / 0 2 o , `� ° o C 2 - 3 5 E_ 2/& � I E � % � .= t e ; � z=\ �«=22 ® % d } ) d z/ 2 co u C CA LN) tQ to N OD m CL Y C f6 C rl N M-1 V1 O n co 0) O rl N M -T V1 Y r -I rl rl rl rl rl f6 H 3 — o C Y u O rl M N w w m w m M 0 w rl w 0 O u C w V1 N n O a l0 a N v N O 0) N rl00 _-9i M i=� 01 ll Ln W V1 M N N N rl rl rl O O O ut O N N rl N N 0 0 0 0 0 0 0 0 0 0 0 0 u C O. O O O 0 0 0 0 0 0 00 0 0 0 0 � C C {n 6 u x C � Y N N N I� 00 y 01 l0 M Ln -cr N rl Y zn a� L 41 f6 rel rOj w a � v v N Y v o N v o E - o N N O O O E o 0 Ch 0 0 0 0 0 0 0 0 0 0 0 0 o rn Ln Ln ri-* tD m� m m�N C = 0 CL V mo M 01 M M O M u'1 u'1 rl � l0 M 1% M M M � v� �n O N w W W Ln ll n co co N OO OO M 00 M 01 01 u C Lr Y H N T V E 'u c v1 +� to a C v v v v v N u Y n ++ C � m A O f6 v v � N O i O N rl M 0 w w N m rl P, M O lA u 30 C Q C m rl N N rl rl rl \ U ol U N C — ++ C r O U L C C Q uD N O it Q E v +' C r O o 0 0 cm W rl 0 0 0 0 0 0 0 0 m 00 m� c 0 00 c rn c c y ol w N i O M t0 In lA lA M M O M n M rl O 00 M N N N N rl rl N N N a) Yl O E E O. O " vl = E t o a, r - E 1 G/ t a ba C C � C ? y E [U Q UJ Cm E L Q C � 'v Q) -0 UO E > v, N O u 0 ++ 0 O U _ O N p 0 C v d o E lZ O v CLL E +, C O E + ca O O -u Q>u t ro 03 ( m v 3 LXO O E O- O "O N SZ O O 0 v N 4J N m U U tw E ,°; N -O L E w U 6-S-1 H c L .0 6 V - V1 - cc v N •`� H O 0 0 V LI- OA [J •c •E f6 (6 R5 �G N � � CU o V N O Ocu O o w N — am + t Q� N f6 0 dNfiU 0 C i > E as QQac asZc F- E0. i = = O. - - O , D _ nxo i Fo m m(D u ui 41 t( O C O > > c > > '� > > 'w O O N v 2>w> 2 W a00 W 0LZ0LL00LL Z a LA tQ to N OD m CL a! OD m CL Y C f0 bA C ri N M � M lD I� 00 Gl Y H 3 — o C tad O Y C C ri lD ri M G1 l!f M rl ri 0 m V O N i --I -*-* N 00 Ln r -I O LA 4,OC O 00000000 E to LA w u x OC - a C u v ai Q U = t6 (1 00 Ln N M n tD r -I ) Q ++ f6 uv C � C Y 3 o v a, c — Y � � O O O a+ o ol 0 0 0 0 0 0 0 o 0 ol � Y O Q Q_ vQi U ri M cn M N 1A n D1 r -I O a1 1n to tD W l� n W W W 00 c \ u N f6 H a O a Q v T C v v a a) -C u Q i � � v � v O — O rl M N <n tD n Gl oo yaj u O 6 Q. aca) aJ N C C U _ _� O L hD a/ N 7 Q O -_ Q c o > CA r_ M 0 0 0 0 0 0 0 go o i+ " Y O a u '� O , M tD O� 00 n o rl 00 ++ p CL O M N N M N ri ri ri2 E—aJ N CL Y E CL C L O cu O L — F E F- 0 O 01 01 od C i to C c t0 O T h0 > O E o1 Q l+ > N L a a) 5 v `n E 1 u •U o E U C Nra i N E i U Q N U O 41 E u f6 cd O N .0[o N 2 01 .v c: vi > .L N a O C V •= U a 0D L v c n o O= 00 = u •L ri O! 'vi O U ++ o to 0 +, E O > C S r0 O w HL in �O Q c E O N o OL Y (B •L U CB -� Y S C a L 0_ O r0 O J 01 fl. O _ a) ba +: t "O u_ u ' u M -0 'O +' H _ 0/ tad a O U 2 0 v0> O Q> Q- Ci O 2 Z 2 to a! OD m CL 2023 Village of Mount Prospect Community Survey: Findings Report ETC Institute (2024) Page 70 2023 Village of Mount Prospect Community Survey: Findings Report Q1. Quality of Life. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate the Village of Mount Prospect with regard to each of the following. (N=461) Q1-8. Overall management of Village finances 24.1% 38.4% 18.2% 5.2% 1.1% 13.0% Q1-9. Overall efforts of Village for emergency preparedness 30.4% 42.5% 10.6% 0.4% 0.2% 15.8% ETC Institute (2024) Page 71 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q1-1. Overall quality of services provided by Village 39.5% 50.5% 8.0% 0.7% 0.0% 1.3% Q1-2. Overall quality of customer service you receive from Village employees 46.9% 38.2% 7.8% 0.7% 0.4% 6.1% Q1-3. Overall maintenance of Village streets 39.9% 48.2% 8.2% 2.6% 0.4% 0.7% Q1-4. Overall maintenance of Village buildings & facilities 45.3% 42.3% 7.6% 0.0% 0.2% 4.6% Q1-5. Overall flow of traffic & traffic management in Village 18.4% 39.9% 25.6% 13.7% 2.0% 0.4% Q1-6. Overall effectiveness of Village communication with the public 30.6% 46.0% 18.7% 3.3% 0.4% 1.1% Q1-7. Overall enforcement of Village codes & ordinances 23.0% 41.4% 18.9% 5.0% 1.7% 10.0% Q1-8. Overall management of Village finances 24.1% 38.4% 18.2% 5.2% 1.1% 13.0% Q1-9. Overall efforts of Village for emergency preparedness 30.4% 42.5% 10.6% 0.4% 0.2% 15.8% ETC Institute (2024) Page 71 2023 Village of Mount Prospect Community Survey: Findings Report Q1. Quality of Life. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate the Village of Mount Prospect with regard to each of the following. (without "don't know") (N=461) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q1-1. Overall quality of services provided by Village 40.0% 51.2% 8.1% 0.7% 0.0% Q1-2. Overall quality of customer service you receive from Village employees 49.9% 40.6% 8.3% 0.7% 0.5% Q1-3. Overall maintenance of Village streets 40.2% 48.5% 8.3% 2.6% 0.4% Q1-4. Overall maintenance of Village buildings & facilities 47.5% 44.3% 8.0% 0.0% 0.2% Q1-5. Overall flow of traffic & traffic management in Village 18.5% 40.1% 25.7% 13.7% 2.0% Q1-6. Overall effectiveness of Village communication with the public 30.9% 46.5% 18.9% 3.3% 0.4% Q1-7. Overall enforcement of Village codes & ordinances 25.5% 46.0% 21.0% 5.5% 1.9% Q1-8. Overall management of Village finances 27.7% 44.1% 20.9% 6.0% 1.2% Q1-9. Overall efforts of Village for emergency preparedness 36.1% 50.5% 12.6% 0.5% 0.3% ETC Institute (2024) Page 72 2023 Village of Mount Prospect Community Survey: Findings Report Q2. Which THREE of the quality of life services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO vears? Q2. Top choice Number Percent Overall quality of services provided by Village 76 16.5 % Overall quality of customer service you receive from Village employees 8 1.7 % Overall maintenance of Village streets 60 13.0% Overall maintenance of Village buildings & facilities 3 0.7% Overall flow of traffic & traffic management in Village 100 21.7% Overall effectiveness of Village communication with the public 21 4.6% Overall enforcement of Village codes & ordinances 21 4.6% Overall management of Village finances 96 20.8% Overall efforts of Village for emergency preparedness 36 7.8% None chosen 40 8.7% Total 461 100.0% Q2. Which THREE of the quality of life services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q2. 2nd choice Number Percent Overall quality of services provided by Village 46 10.0% Overall quality of customer service you receive from Village employees 12 2.6% Overall maintenance of Village streets 71 15.4% Overall maintenance of Village buildings & facilities 23 5.0% Overall flow of traffic & traffic management in Village 63 13.7% Overall effectiveness of Village communication with the public 54 11.7 % Overall enforcement of Village codes & ordinances 32 6.9% Overall management of Village finances 73 15.8 % Overall efforts of Village for emergency preparedness 33 7.2% None chosen 54 11.7 % Total 461 100.0% ETC Institute (2024) Page 73 2023 Village of Mount Prospect Community Survey: Findings Report Q2. Which THREE of the quality of life services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO vears? Q2. 3rd choice Number Percent Overall quality of services provided by Village 50 10.8% Overall quality of customer service you receive from Village employees 32 6.9% Overall maintenance of Village streets 76 16.5% Overall maintenance of Village buildings & facilities 20 4.3 % Overall flow of traffic & traffic management in Village 48 10.4% Overall effectiveness of Village communication with the public 42 9.1 % Overall enforcement of Village codes & ordinances 21 4.6% Overall management of Village finances 51 11.1 % Overall efforts of Village for emergency preparedness 52 11.3 % None chosen 69 15.0 % Total 461 100.0% Q2. Which THREE of the quality of life services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 3) Q2. Sum of top 3 choices Number Percent Overall quality of services provided by Village 172 37.3% Overall quality of customer service you receive from Village employees 52 11.3 % Overall maintenance of Village streets 207 44.9% Overall maintenance of Village buildings & facilities 46 10.0% Overall flow of traffic & traffic management in Village 211 45.8% Overall effectiveness of Village communication with the public 117 25.4% Overall enforcement of Village codes & ordinances 74 16.1% Overall management of Village finances 220 47.7% Overall efforts of Village for emergency preparedness 121 26.2% None chosen 40 8.7% Total 1260 ETC Institute (2024) Page 74 2023 Village of Mount Prospect Community Survey: Findings Report Q3. Overall Community. Please rate your satisfaction with each item on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=461) ETC Institute (2024) Page 75 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q3-1. Overall value that you receive for your Village tax dollars & fees 16.3% 49.5% 20.6% 8.5% 1.7% 3.5% Q3-2. Overall image of Village 32.1% 47.5% 14.8% 3.3% 0.7% 1.7% Q3-3. Overall quality of life in Village 39.7% 48.4% 9.8% 1.5% 0.2% 0.4% Q3-4. Overall feeling of safety in Village 33.0% 49.2% 13.9% 2.8% 0.7% 0.4% Q3-5. Overall feeling of safety in your neighborhood 37.7% 46.4% 11.1% 3.9% 0.4% 0.4% Q3-6. Quality of new development in Village 16.3% 34.7% 29.7% 10.6% 3.7% 5.0% Q3-7. Overall maintenance of private property 20.6% 53.6% 18.0% 4.1% 0.7% 3.0% Q3-8. Overall maintenance of public property 33.8% 50.1% 11.5% 1.3% 0.0% 3.3% Q3-9. Availability of affordable housing 11.3% 22.3% 30.2% 8.7% 4.1% 23.4% Q3-10. Overall quality of public schools 32.8% 38.0% 11.7% 3.0% 1.5% 13.0% Q3-11. Overall quality of Park District services 34.5% 41.6% 13.0% 3.7% 0.9% 6.3% Q3-12. Overall quality of Library services 54.4% 31.5% 8.0% 1.3% 0.2% 4.6% Q3-13. Ease of access of places you usually visit 36.2% 48.6% 10.0% 3.0% 0.9% 1.3% Q3-14. Availability of public transportation 14.5% 23.2% 26.0% 11.1% 1.3% 23.9% Q3-15. Sense of community 23.9% 45.1% 24.5% 4.6% 0.4% 1.5% Q3-16. Access to quality shopping facilities 21.7% 40.8% 22.1% 12.8% 2.2% 0.4% ETC Institute (2024) Page 75 2023 Village of Mount Prospect Community Survey: Findings Report Q3. Overall Community. Please rate your satisfaction with each item on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. ETC Institute (2024) Page 76 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q3-17. Access to restaurants 24.9% 44.3% 19.5% 9.5% 1.3% 0.4% Q3-18. Quality of Village community events 28.2% 44.9% 18.4% 1.7% 1.3% 5.4% Q3-19. Overall feeling Village Board of Trustees represents you 13.9% 31.5% 30.4% 8.7% 3.7% 11.9% Q3-20. Citizen engagement through Village Boards & Commissions 10.6% 27.8% 30.6% 5.4% 2.2% 23.4% Q3-21. Feeling of welcome & acceptance toward people of diverse backgrounds within Village 17.6% 40.8% 24.5% 5.2% 1.7% 10.2% ETC Institute (2024) Page 76 2023 Village of Mount Prospect Community Survey: Findings Report Q3. Overall Community. Please rate your satisfaction with each item on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know" (N=461) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q3-1. Overall value that you receive for your Village tax dollars & fees 16.9% 51.2% 21.3% 8.8% 1.8% Q3-2. Overall image of Village 32.7% 48.3% 15.0% 3.3% 0.7% Q3-3. Overall quality of life in Village 39.9% 48.6% 9.8% 1.5% 0.2% Q3-4. Overall feeling of safety in Village 33.1% 49.5% 13.9% 2.8% 0.7% Q3-5. Overall feeling of safety in your neighborhood 37.9% 46.6% 11.1% 3.9% 0.4% Q3-6. Quality of new development in Village 17.1% 36.5% 31.3% 11.2% 3.9% Q3-7. Overall maintenance of private property 21.3% 55.3% 18.6% 4.3% 0.7% Q3-8. Overall maintenance of public property 35.0% 51.8% 11.9% 1.3% 0.0% Q3-9. Availability of affordable housing 14.7% 29.2% 39.4% 11.3% 5.4% Q3-10. Overall quality of public schools 37.7% 43.6% 13.5% 3.5% 1.7% Q3-11. Overall quality of Park District services 36.8% 44.4% 13.9% 3.9% 0.9% Q3-12. Overall quality of Library services 57.0% 33.0% 8.4% 1.4% 0.2% Q3-13. Ease of access of places you usually visit 36.7% 49.2% 10.1% 3.1% 0.9% Q3-14. Availability of public transportation 19.1% 30.5% 34.2% 14.5% 1.7% Q3-15. Sense of community 24.2% 45.8% 24.9% 4.6% 0.4% Q3-16. Access to quality shopping facilities 21.8% 41.0% 22.2% 12.9% 2.2% ETC Institute (2024) Page 77 2023 Village of Mount Prospect Community Survey: Findings Report Q3. Overall Community. Please rate your satisfaction with each item on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know" ETC Institute (2024) Page 78 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q3-17. Access to restaurants 25.1% 44.4% 19.6% 9.6% 1.3% Q3-18. Quality of Village community events 29.8% 47.5% 19.5% 1.8% 1.4% Q3-19. Overall feeling Village Board of Trustees represents you 1S.8% 3S.7% 34.S% 9.9% 4.2% Q3-20. Citizen engagement through Village Boards & Commissions 13.9% 36.3% 39.9% 7.1% 2.8% Q3-21. Feeling of welcome & acceptance toward people of diverse backgrounds within Village 19.6% 4S.4% 27.3% 5.8% 1.9% ETC Institute (2024) Page 78 2023 Village of Mount Prospect Community Survey: Findings Report Q4. Infrastructure. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" with the following services. (N=461) ETC Institute (2024) Page 79 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q4-1. Condition of major Village streets 26.7% 56.6% 12.1% 3.3% 0.2% 1.1% Q4-2. Conditions of streets in your neighborhood 29.9% 54.0% 10.2% 4.3% 0.9% 0.7% Q4-3. Condition of sidewalks in your neighborhood 24.3% 47.1% 18.2% 6.9% 1.3% 2.2% Q4-4. Maintenance of street signs & traffic signals 34.5% 54.4% 8.9% 0.9% 0.2% 1.1% Q4-5. Snow removal on major Village streets 48.4% 43.8% 6.3% 0.2% 0.0% 1.3% Q4-6. Snow removal on streets in your neighborhood 44.5% 43.4% 9.3% 0.4% 0.9% 1.5% Q4-7. Maintenance of Village's Downtown 38.8% 51.0% 7.6% 0.4% 0.2% 2.0% Q4-8. Mowing & tree trimming along streets & public areas 40.3% 46.6% 8.7% 2.0% 0.7% 1.7% Q4-9. Maintenance of Village owned buildings 36.9% 44.3% 9.5% 0.7% 0.2% 8.5% Q4-10. Adequacy of street lighting on major streets 30.4% 51.2% 11.5% 4.6% 1.1% 1.3% Q4-11. Adequacy of street lighting on neighborhood streets 22.8% 41.2% 18.0% 12.4% 4.6% 1.1% Q4-12. Overall cleanliness of streets & other public areas 36.9% 52.1% 7.8% 2.0% 0.2% 1.1% Q4-13. Quality of electrical service 26.2% 52.9% 12.6% 3.9% 0.4% 3.9% Q4-14. Quality of cable & internet service 17.4% 39.9% 25.4% 12.1% 2.4% 2.8% Q4-15. Quality of natural gas service 32.3% 49.5% 13.2% 0.4% 0.0% 4.6% ETC Institute (2024) Page 79 2023 Village of Mount Prospect Community Survey: Findings Report Q4. Infrastructure. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" with the following services. (without "don't know") (N=461) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q4-1. Condition of major Village streets 27.0% 57.2% 12.3% 3.3% 0.2% Q4-2. Conditions of streets in your neighborhood 30.1% 54.4% 10.3% 4.4% 0.9% Q4-3. Condition of sidewalks in your neighborhood 24.8% 48.1% 18.6% 7.1% 1.3% Q4-4. Maintenance of street signs & traffic signals 34.9% 55.0% 9.0% 0.9% 0.2% Q4-5. Snow removal on major Village streets 49.0% 44.4% 6.4% 0.2% 0.0% Q4-6. Snow removal on streets in your neighborhood 45.2% 44.1% 9.5% 0.4% 0.9% Q4-7. Maintenance of Village's Downtown 39.6% 52.0% 7.7% 0.4% 0.2% Q4-8. Mowing & tree trimming along streets & public areas 41.1% 47.5% 8.8% 2.0% 0.7% Q4-9. Maintenance of Village owned buildings 40.3% 48.3% 10.4% 0.7% 0.2% Q4-10. Adequacy of street lighting on major streets 30.8% 51.9% 11.6% 4.6% 1.1% Q4-11. Adequacy of street lighting on neighborhood streets 23.0% 41.7% 18.2% 12.5% 4.6% Q4-12. Overall cleanliness of streets & other public areas 37.3% 52.6% 7.9% 2.0% 0.2% Q4-13. Quality of electrical service 27.3% 55.1% 13.1% 4.1% 0.5% Q4-14. Quality of cable & internet service 17.9% 41.1% 26.1% 12.5% 2.5% Q4-15. Quality of natural gas service 33.9% 51.8% 13.9% 0.5% 0.0% ETC Institute (2024) Page 80 2023 Village of Mount Prospect Community Survey: Findings Report Q5. Which FOUR of the village infrastructure services listed in Question 4 do you think should receive the most emphasis from village leaders over the next TWO years? Q5. Top choice Number Percent Condition of major Village streets 75 16.3% Condition of streets in your neighborhood 43 9.3% Condition of sidewalks in your neighborhood 43 9.3% Maintenance of street signs & traffic signals 14 3.0% Snow removal on major Village streets 20 4.3 % Snow removal on streets in your neighborhood 13 2.8 % Maintenance of Village's Downtown 24 5.2% Mowing & tree trimming along streets & other public areas 11 2.4% Maintenance of Village owned buildings 3 0.7% Adequacy of street lighting on major streets 19 4.1% Adequacy of street lighting on neighborhood streets 62 13.4% Overall cleanliness of streets & other public areas 20 4.3% Quality of electrical service 22 4.8% Quality of cable & internet service 49 10.6% Quality of natural gas service 3 0.7% None chosen 40 8.7% Total 461 100.0% Q5. Which FOUR of the village infrastructure services listed in Question 4 do you think should receive the most emphasis from village leaders over the next TWO years? Q5. 2nd choice Number Percent Condition of major Village streets 47 10.2% Condition of streets in your neighborhood 38 8.2% Condition of sidewalks in your neighborhood 39 8.5 % Maintenance of street signs & traffic signals 20 4.3 % Snow removal on major Village streets 31 6.7% Snow removal on streets in your neighborhood 32 6.9% Maintenance of Village's Downtown 20 4.3% Mowing & tree trimming along streets & other public areas 10 2.2% Maintenance of Village owned buildings 4 0.9% Adequacy of street lighting on major streets 26 5.6% Adequacy of street lighting on neighborhood streets 43 9.3% Overall cleanliness of streets & other public areas 24 5.2% Quality of electrical service 22 4.8 % Quality of cable & internet service 41 8.9% Quality of natural gas service 4 0.9% None chosen 60 13.0% Total 461 100.0% ETC Institute (2024) Page 81 2023 Village of Mount Prospect Community Survey: Findings Report Q5. Which FOUR of the village infrastructure services listed in Question 4 do you think should receive the most emphasis from village leaders over the next TWO years? Q5. 3rd choice Number Percent Condition of major Village streets 32 6.9% Condition of streets in your neighborhood 32 6.9% Condition of sidewalks in your neighborhood 29 6.3% Maintenance of street signs & traffic signals 17 3.7% Snow removal on major Village streets 33 7.2% Snow removal on streets in your neighborhood 30 6.5% Maintenance of Village's Downtown 25 5.4% Mowing & tree trimming along streets & other public areas 18 3.9% Maintenance of Village owned buildings 10 2.2% Adequacy of street lighting on major streets 17 3.7% Adequacy of street lighting on neighborhood streets 30 6.5% Overall cleanliness of streets & other public areas 33 7.2% Quality of electrical service 14 3.0% Quality of cable & internet service 39 8.5% Quality of natural gas service 13 2.8% None chosen 89 19.3% Total 461 100.0% Q5. Which FOUR of the village infrastructure services listed in Question 4 do you think should receive the most emphasis from village leaders over the next TWO years? Q5. 4th choice Number Percent Condition of major Village streets 31 6.7% Condition of streets in your neighborhood 31 6.7% Condition of sidewalks in your neighborhood 33 7.2% Maintenance of street signs & traffic signals 24 5.2% Snow removal on major Village streets 29 6.3 % Snow removal on streets in your neighborhood 22 4.8% Maintenance of Village's Downtown 18 3.9% Mowing & tree trimming along streets & other public areas 15 3.3% Maintenance of Village owned buildings 14 3.0% Adequacy of street lighting on major streets 24 5.2% Adequacy of street lighting on neighborhood streets 32 6.9% Overall cleanliness of streets & other public areas 25 5.4% Quality of electrical service 14 3.0% Quality of cable & internet service 20 4.3% Quality of natural gas service 5 1.1 % None chosen 124 26.9% Total 461 100.0% ETC Institute (2024) Page 82 2023 Village of Mount Prospect Community Survey: Findings Report Q5. Which FOUR of the village infrastructure services listed in Question 4 do you think should receive the most emphasis from village leaders over the next TWO years? (top 4) Q5. Sum of top 4 choices Number Percent Condition of major Village streets 185 40.1% Condition of streets in your neighborhood 144 31.2% Condition of sidewalks in your neighborhood 144 31.2% Maintenance of street signs & traffic signals 75 16.3% Snow removal on major Village streets 113 24.5% Snow removal on streets in your neighborhood 97 21.0% Maintenance of Village's Downtown 87 18.9 % Mowing & tree trimming along streets & other public areas 54 11.7 % Maintenance of Village owned buildings 31 6.7% Adequacy of street lighting on major streets 86 18.7% Adequacy of street lighting on neighborhood streets 167 36.2% Overall cleanliness of streets & other public areas 102 22.1% Quality of electrical service 72 15.6% Quality of cable & internet service 149 32.3% Quality of natural gas service 25 5.4% None chosen 40 8.7% Total 1571 ETC Institute (2024) Page 83 2023 Village of Mount Prospect Community Survey: Findings Report Q6. Public Works. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services provided by or in the Village. (N=461) 6. Public Works. Please rate vour satisfaction on a scale of 1 to S. where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services provided by or in the Village. (without "don't know") Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q6-1. Quality of residential Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied garbage collection service 57.9% 35.6% 2.8% 1.5% 0.0% 2.2% Q6-2. Quality of residential 36.4% 2.9% 1.6% 0.0% Q6-2. Quality of residential curbside recycling service 53.8% 35.6% 4.8% 2.0% 0.7% 3.3% Q6-3. Quality of organics, yard 2.0% 0.7% Q6-3. Quality of organics, waste & brush collection service 48.6% 32.1% 8.2% 1.7% 0.7% 8.7% Q6-4. Quality of drinking water 40.6% 42.3% 10.6% 2.4% 0.4% 3.7% Q6-5. Quality of wastewater water services 33.8% 40.3% 12.8% 1.1% 0.4% 11.5% Q6-6. Quality of stormwater services 38.2% 45.6% management & drainage 1.2% 0.5% Q6-6. Quality of stormwater infrastructure 28.2% 38.4% 15.8% 8.2% 1.7% 7.6% 6. Public Works. Please rate vour satisfaction on a scale of 1 to S. where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services provided by or in the Village. (without "don't know") (N=461) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q6-1. Quality of residential garbage collection service 59.2% 36.4% 2.9% 1.6% 0.0% Q6-2. Quality of residential curbside recycling service 55.6% 36.8% 4.9% 2.0% 0.7% Q6-3. Quality of organics, yard waste & brush collection service 53.2% 35.2% 9.0% 1.9% 0.7% Q6-4. Quality of drinking water 42.1% 43.9% 11.0% 2.5% 0.5% Q6-5. Quality of wastewater services 38.2% 45.6% 14.5% 1.2% 0.5% Q6-6. Quality of stormwater management & drainage infrastructure 30.5% 41.5% 17.1% 8.9% 1.9% ETC Institute (2024) Page 84 2023 Village of Mount Prospect Community Survey: Findings Report Q7(1-3). Community Development Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with the following services. (N=461) Q7(1-3). Community Development Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with the following services. (without "don't know") (N=461) Very satisfied Satisfied Neutral Dissatisfied Very Q7-1. Property maintenance Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q7-1. Property maintenance 16.8% 5.4% 1.2% Q7-2. Sign regulation standards for private property 17.8% 53.4% 15.6% 5.0% 1.1% 7.2% Q7-2. Sign regulation standards 18.4% 49.2% 14.8% 2.0% 0.0% 15.6% Q7-3. Appearance of commercial commercial corridors 19.8% 54.7% 21.0% 3.5% 0.9% corridors 18.2% 50.3% 19.3% 3.3% 0.9% 8.0% Q7(1-3). Community Development Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." with the following services. (without "don't know") (N=461) ETC Institute (2024) Page 85 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q7-1. Property maintenance standards for private property 19.2% 57.5% 16.8% 5.4% 1.2% Q7-2. Sign regulation standards 21.9% 58.4% 17.5% 2.3% 0.0% Q7-3. Appearance of commercial corridors 19.8% 54.7% 21.0% 3.5% 0.9% ETC Institute (2024) Page 85 2023 Village of Mount Prospect Community Survey: Findings Report Q7(4-6). Community Development Services. If you have requested a building permit during the past 3 years, please answer auestions below. (N=461) Q7(4-6). Community Development Services. If you have requested a building permit during the past 3 years, please answer questions below. (without "don't know") (N=461) Very satisfied Satisfied Neutral Dissatisfied Very Q7-4. Building permit process 32.4% Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q7-4. Building permit process 9.8% 11.3% 7.6% 1.3% 0.2% 69.8% Q7-5. Inspection process 9.3% 11.1% 8.0% 2.0% 0.4% 69.2% Q7-6. Conditional use permit process 32.4% 28.4% 26.5% 10.8% process and/or variance process 7.2% 6.3% 5.9% 2.4% 0.4% 77.9% Q7(4-6). Community Development Services. If you have requested a building permit during the past 3 years, please answer questions below. (without "don't know") (N=461) ETC Institute (2024) Page 86 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q7-4. Building permit process 32.4% 37.4% 25.2% 4.3% 0.7% Q7-5. Inspection process 30.3% 35.9% 26.1% 6.3% 1.4% Q7-6. Conditional use permit process and/or variance process 32.4% 28.4% 26.5% 10.8% 2.0% ETC Institute (2024) Page 86 2023 Village of Mount Prospect Community Survey: Findings Report Q8. Which TWO of the community development services listed in Question 7 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO vears? Q8. Top choice Number Percent Property maintenance standards for private property 147 31.9 Sign regulation standards 29 6.3 Appearance of commercial corridors 103 22.3% Building permit process 46 10.0% Inspection process 14 3.0 % Conditional use permit process and/or variance process 17 3.7 % None chosen 105 22.8% Total 461 100.0% Q8. Which TWO of the community development services listed in Question 7 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q8. 2nd choice Number Percent Property maintenance standards for private property 74 16.1 Sign regulation standards 49 10.6 Appearance of commercial corridors 92 20.0 Building permit process 29 6.3% Inspection process 41 8.9 % Conditional use permit process and/or variance process 34 7.4% None chosen 142 30.8% Total 461 100.0% Q8. Which TWO of the community development services listed in Question 7 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 2) Q8. Sum of top 2 choices Number Percent Property maintenance standards for private property 221 47.9% Sign regulation standards 78 16.9% Appearance of commercial corridors 195 42.3% Building permit process 75 16.3% Inspection process 55 11.9 % Conditional use permit process and/or variance process 51 11.1 % None chosen 105 22.8% Total 780 ETC Institute (2024) Page 87 2023 Village of Mount Prospect Community Survey: Findings Report 9. Feeline of Safetv. On a scale of 1 to 5. where 5 means "Very Safe" and 1 means "Very Unsafe." please rate how safe you feel in the following situations. (without "don't know") (N=461) Very safe Very safe Safe Neutral Unsafe Very unsafe Don't know Q9-1. In your neighborhood 3.7% 0.4% 0.0% Q9-2. In your neighborhood at night 29.7% 50.0% during the day 60.7% 34.9% 3.7% 0.4% 0.0% 0.2% Q9-2. In your neighborhood at Village 26.4% 53.0% 15.7% 4.3% night 29.5% 49.7% 15.4% 4.3% 0.4% 0.7% Q9-3. In parks, trails, & 33.4% 58.0% 7.3% 1.3% 0.0% Q9-6. Downtown after dark recreational areas in Village 25.2% 50.5% 15.0% 4.1% 0.7% 4.6% Q9-4. In commercial & retail areas 26.7% 56.2% 13.2% 3.3% 0.2% 0.4% Q9-5. Overall in Village 33.0% 57.3% 7.2% 1.3% 0.0% 1.3% Q9-6. Downtown after dark 24.9% 45.6% 17.8% 3.5% 0.4% 7.8% Q9-7. Traveling by bicycle in Village 13.0% 30.2% 21.9% 8.0% 1.5% 25.4% Q9-8. Shopping in Village after dark 20.6% 45.8% 18.9% 4.3% 0.9% 9.5% 9. Feeline of Safetv. On a scale of 1 to 5. where 5 means "Very Safe" and 1 means "Very Unsafe." please rate how safe you feel in the following situations. (without "don't know") (N=461) Very safe Safe Neutral Unsafe Very unsafe Q9-1. In your neighborhood during the day 60.9% 35.0% 3.7% 0.4% 0.0% Q9-2. In your neighborhood at night 29.7% 50.0% 15.5% 4.4% 0.4% Q9-3. In parks, trails, & recreational areas in Village 26.4% 53.0% 15.7% 4.3% 0.7% Q9-4. In commercial & retail areas 26.8% 56.4% 13.3% 3.3% 0.2% Q9-5. Overall in Village 33.4% 58.0% 7.3% 1.3% 0.0% Q9-6. Downtown after dark 27.1% 49.4% 19.3% 3.8% 0.5% Q9-7. Traveling by bicycle in Village 17.4% 40.4% 29.4% 10.8% 2.0% Q9-8. Shopping in Village after dark 22.8% 50.6% 20.9% 4.8% 1.0% ETC Institute (2024) Page 88 2023 Village of Mount Prospect Community Survey: Findings Report Q1O. Public Safety Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following. (N=461) ETC Institute (2024) Page 89 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q10-1. Visibility of police in neighborhoods 18.0% 43.6% 23.9% 11.1% 1.7% 1.7% Q10-2. Visibility of police in retail/ commercial areas 15.6% 40.8% 29.5% 8.0% 1.7% 4.3% Q10-3. Efforts to prevent crime 20.2% 41.2% 22.8% 3.3% 1.7% 10.8% Q10-4. Enforcement of traffic laws 20.6% 44.7% 18.9% 5.9% 3.0% 6.9% Q10-5. Enforcement of parking laws 18.4% 44.9% 19.1% 4.6% 2.2% 10.8% Q10-6. Overall quality of police response times 27.1% 35.6% 10.8% 0.4% 0.2% 25.8% Q10-7. Police education programs 19.3% 26.9% 16.3% 0.9% 0.4% 36.2% Q10-8. Overall professionalism of police department 39.3% 37.5% 11.7% 2.4% 0.4% 8.7% Q10-9. Overall quality of police protection 34.1% 44.0% 11.7% 1.3% 0.7% 8.2% Q10-10. Friendliness of police department 42.7% 37.5% 10.8% 1.3% 0.2% 7.4% Q10-11. Overall quality of emergency medical services (EMS) 39.7% 29.3% 5.0% 0.4% 0.0% 25.6% Q10-12. Overall quality of fire protection services 40.6% 33.4% 5.9% 0.0% 0.0% 20.2% Q10-13. Overall professionalism of fire department 44.5% 31.7% 5.2% 0.4% 0.2% 18.0% Q10-14. Friendliness of fire department 47.1% 30.4% 5.0% 0.4% 0.0% 17.1% Q10-15. Fire Department/EMS education programs 28.0% 27.1% 8.5% 0.4% 0.0% 36.0% ETC Institute (2024) Page 89 2023 Village of Mount Prospect Community Survey: Findings Report Q10. Public Safety Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following. (without "don't know") (N=461) ETC Institute (2024) Page 90 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q10-1. Visibility of police in neighborhoods 18.3% 44.4% 24.3% 11.3% 1.8% Q10-2. Visibility of police in retail/commercial areas 16.3% 42.6% 30.8% 8.4% 1.8% Q10-3. Efforts to prevent crime 22.6% 46.2% 25.5% 3.6% 1.9% Q10-4. Enforcement of traffic laws 22.1% 48.0% 20.3% 6.3% 3.3% Q10-5. Enforcement of parking laws 20.7% 50.4% 21.4% 5.1% 2.4% Q10-6. Overall quality of police response times 36.5% 48.0% 14.6% 0.6% 0.3% Q10-7. Police education programs 30.3% 42.2% 25.5% 1.4% 0.7% Q10-8. Overall professionalism of police department 43.0% 41.1% 12.8% 2.6% 0.5% Q10-9. Overall quality of police protection 37.1% 48.0% 12.8% 1.4% 0.7% Q10-10. Friendliness of police department 46.1% 40.5% 11.7% 1.4% 0.2% Q10-11. Overall quality of emergency medical services (EMS) 53.4% 39.4% 6.7% 0.6% 0.0% Q10-12. Overall quality of fire protection services 50.8% 41.8% 7.3% 0.0% 0.0% Q10-13. Overall professionalism of fire department 54.2% 38.6% 6.3% 0.5% 0.3% Q10-14. Friendliness of fire department 56.8% 36.6% 6.0% 0.5% 0.0% Q10-15. Fire Department/ EMS education programs 43.7% 42.4% 13.2% 0.7% 0.0% ETC Institute (2024) Page 90 2023 Village of Mount Prospect Community Survey: Findings Report Q11. Which FOUR of the public safety services listed in Question 10 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO vears? Q11. Top choice Number Percent Visibility of police in neighborhoods 118 25.6% Visibility of police in retail/commercial areas 41 8.9% Efforts to prevent crime 121 26.2% Enforcement of traffic laws 28 6.1 % Enforcement of parking laws 6 1.3 % Overall quality of police response times 12 2.6% Police education programs 19 4.1 % Overall professionalism of police department 17 3.7% Overall quality of police protection 6 1.3 % Friendliness of police department 7 1.5 % Overall quality of emergency medical services (EMS) 12 2.6% Overall quality of fire protection services 1 0.2% Overall professionalism of fire department 3 0.7% Fire Department/EMS education programs 6 1.3 % None chosen 64 13.9% Total 461 100.0% Q11. Which FOUR of the public safety services listed in Question 10 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q11. 2nd choice Number Percent Visibility of police in neighborhoods 55 11.9 % Visibility of police in retail/commercial areas 73 15.8% Efforts to prevent crime 59 12.8 % Enforcement of traffic laws 27 5.9% Enforcement of parking laws 9 2.0% Overall quality of police response times 17 3.7% Police education programs 17 3.7% Overall professionalism of police department 21 4.6% Overall quality of police protection 35 7.6% Friendliness of police department 13 2.8% Overall quality of emergency medical services (EMS) 16 3.5% Overall quality of fire protection services 10 2.2% Overall professionalism of fire department 4 0.9% Friendliness of fire department 4 0.9% Fire Department/EMS education programs 13 2.8% None chosen 88 19.1 % Total 461 100.0% ETC Institute (2024) Page 91 2023 Village of Mount Prospect Community Survey: Findings Report Q11. Which FOUR of the public safety services listed in Question 10 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO vears? Q11. 3rd choice Number Percent Visibility of police in neighborhoods 44 9.5 % Visibility of police in retail/commercial areas 30 6.5 % Efforts to prevent crime 51 11.1 % Enforcement of traffic laws 25 5.4% Enforcement of parking laws 15 3.3 % Overall quality of police response times 20 4.3 % Police education programs 23 S.0% Overall professionalism of police department 11 2.4% Overall quality of police protection 31 6.7% Friendliness of police department 7 1.5 % Overall quality of emergency medical services (EMS) 30 6.5 % Overall quality of fire protection services 26 5.6% Overall professionalism of fire department 2 0.4% Friendliness of fire department 1 0.2% Fire Department/EMS education programs 17 3.7% None chosen 128 27.8% Total 461 100.0% Q11. Which FOUR of the public safety services listed in Question 10 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q11. 4th choice Number Percent Visibility of police in neighborhoods 28 6.1 % Visibility of police in retail/commercial areas 26 5.6% Efforts to prevent crime 28 6.1 % Enforcement of traffic laws 24 S.2% Enforcement of parking laws 9 2.0% Overall quality of police response times 31 6.7% Police education programs 26 5.6% Overall professionalism of police department 15 3.3% Overall quality of police protection 36 7.8% Friendliness of police department 8 1.7 % Overall quality of emergency medical services (EMS) 24 5.2% Overall quality of fire protection services 24 5.2% Overall professionalism of fire department 7 1.5 % Friendliness of fire department 2 0.4% Fire Department/EMS education programs 12 2.6% None chosen 161 34.9% Total 461 100.0% ETC Institute (2024) Page 92 2023 Village of Mount Prospect Community Survey: Findings Report Q11. Which FOUR of the public safety services listed in Question 10 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 4) Q11. Sum of top 4 choices Number Percent Visibility of police in neighborhoods 245 53.1% Visibility of police in retail/commercial areas 170 36.9% Efforts to prevent crime 259 56.2% Enforcement of traffic laws 104 22.6% Enforcement of parking laws 39 8.5 % Overall quality of police response times 80 17.4% Police education programs 85 18.4 % Overall professionalism of police department 64 13.9% Overall quality of police protection 108 23.4% Friendliness of police department 35 7.6% Overall quality of emergency medical services (EMS) 82 17.8 % Overall quality of fire protection services 61 13.2% Overall professionalism of fire department 16 3.5% Friendliness of fire department 7 1.5 % Fire Department/EMS education programs 48 10.4% None chosen 64 13.9% Total 1467 ETC Institute (2024) Page 93 2023 Village of Mount Prospect Community Survey: Findings Report 12. Diversitv. Usine a scale from 1 to 5. where 5 is "Excellent" and 1 is "Very Poor." how well do you think the Village of Mount Prospect currently serves the following populations? (N=461) Excellent Good Average Poor Very poor Don't know Q12-1. Non-English speaking persons 10.2% 16.5% 14.8% 3.5% 0.4% 54.7% Q12-2. Persons who are deaf or hearing impaired 6.5% 11.7% 10.6% 1.7% 0.4% 69.0% Q12-3. Persons with limited physical mobility 8.7% 20.4% 13.7% 2.4% 0.9% 54.0% Q12-4. Persons with disabilities 9.1% 20.2% 12.6% 2.0% 1.1% 55.1% Q12-5. Seniors 20.6% 27.3% 16.7% 3.0% 0.9% 31.5% Q12-6. Underrepresented populations in Village 6.5% 11.1% 13.9% 4.3% 1.5% 62.7% Q12-7. LGBTQ+ 7.2% 8.5% 13.2% 3.5% 1.1% 66.6% Q12-8. Youth 16.5% 30.6% 13.2% 2.2% 0.7% 36.9% ETC Institute (2024) Page 94 2023 Village of Mount Prospect Community Survey: Findings Report Q12. Diversity. Using a scale from 1 to 5, where 5 is "Excellent" and 1 is "Very Poor," how well do you think the Village of Mount Prospect currently serves the following populations? (without "don't know") (N=461) ETC Institute (2024) Page 95 Excellent Good Average Poor Very poor Q12-1. Non-English speaking persons 22.5% 36.4% 32.5% 7.7% 1.0% Q12-2. Persons who are deaf or hearing impaired 21.0% 37.8% 34.3% 5.6% 1.4% Q12-3. Persons with limited physical mobility 18.9% 44.3% 29.7% 5.2% 1.9% Q12-4. Persons with disabilities 20.3% 44.9% 28.0% 4.3% 2.4% Q12-5. Seniors 30.1% 39.9% 24.4% 4.4% 1.3% Q12-6. Underrepresented populations in Village 17.4% 29.7% 37.2% 11.6% 4.1% Q12-7. LGBTQ+ 21.4% 25.3% 39.6% 10.4% 3.2% Q12-8. Youth 26.1% 48.5% 21.0% 3.4% 1.0% ETC Institute (2024) Page 95 2023 Village of Mount Prospect Community Survey: Findings Report Q13. Human Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services. (N=461) ETC Institute (2024) Page 96 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q13-1. Accessibility of Village Human Services programs 16.5% 24.7% 11.5% 1.7% 0.2% 45.3% Q13-2. Village food pantry 13.2% 17.6% 10.8% 0.9% 0.0% 57.5% Q13-3. Medical lending closet 21.3% 19.1% 8.2% 1.1% 0.4% 49.9% Q13-4. Overall quality of nursing services 9.5% 13.2% 8.7% 1.1% 0.4% 67.0% Q13-5. Public health nursing services meeting community needs 8.5% 12.8% 10.2% 0.7% 0.4% 67.5% Q13-6. Overall quality of social services 10.2% 19.5% 11.5% 1.3% 0.7% 56.8% Q13-7. Social services meeting community needs 9.3% 17.8% 13.0% 1.3% 0.7% 57.9% Q13-8. Overall quality of senior services 11.5% 19.1% 14.5% 3.3% 2.0% 49.7% Q13-9. Quality of Human Services programming & events 10.6% 18.7% 12.1% 1.5% 1.1% 56.0% ETC Institute (2024) Page 96 2023 Village of Mount Prospect Community Survey: Findings Report Q13. Human Services. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services. (without "don't know") (N=461) ETC Institute (2024) Page 97 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q13-1. Accessibility of Village Human Services programs 30.2% 45.2% 21.0% 3.2% 0.4% Q13-2. Village food pantry 31.1% 41.3% 25.5% 2.0% 0.0% Q13-3. Medical lending closet 42.4% 38.1% 16.5% 2.2% 0.9% Q13-4. Overall quality of nursing services 28.9% 40.1% 26.3% 3.3% 1.3% Q13-5. Public health nursing services meeting community needs 26.0% 39.3% 31.3% 2.0% 1.3% Q13-6. Overall quality of social services 23.6% 45.2% 26.6% 3.0% 1.5% Q13-7. Social services meeting community needs 22.2% 42.3% 30.9% 3.1% 1.5% Q13-8. Overall quality of senior services 22.8% 37.9% 28.9% 6.5% 3.9% Q13-9. Quality of Human Services programming & events 24.1% 42.4% 27.6% 3.4% 2.5% ETC Institute (2024) Page 97 2023 Village of Mount Prospect Community Survey: Findings Report Q14. Which THREE of the services listed in Question 13 do you think should receive the MOST EMPHASIS from Villaee leaders over the next TWO vears? Q14. Top choice Number Percent Accessibility of Village Human Services programs 80 17.4% Village food pantry 45 9.8% Medical lending closet 14 3.0% Overall quality of nursing services 9 2.0% Public health nursing services meeting community needs 16 3.5 % Overall quality of social services 25 5.4% Social services meeting community needs 33 7.2% Overall quality of senior services 73 15.8 % Quality of Human Services programming & events 13 2.8 % None chosen 153 33.2% Total 461 100.0% Q14. Which THREE of the services listed in Question 13 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q14. 2nd choice Number Percent Accessibility of Village Human Services programs 26 5.6% Village food pantry 34 7.4% Medical lending closet 18 3.9% Overall quality of nursing services 13 2.8 % Public health nursing services meeting community needs 32 6.9% Overall quality of social services 49 10.6% Social services meeting community needs 34 7.4% Overall quality of senior services 54 11.7 % Quality of Human Services programming & events 34 7.4% None chosen 167 36.2% Total 461 100.0% ETC Institute (2024) Page 98 2023 Village of Mount Prospect Community Survey: Findings Report Q14. Which THREE of the services listed in Question 13 do you think should receive the MOST EMPHASIS from Villaee leaders over the next TWO vears? Q14. 3rd choice Number Percent Accessibility of Village Human Services programs 33 7.2% Village food pantry 29 6.3% Medical lending closet 18 3.9% Overall quality of nursing services 15 3.3% Public health nursing services meeting community needs 35 7.6% Overall quality of social services 46 10.0% Social services meeting community needs 44 9.5% Overall quality of senior services 26 5.6% Quality of Human Services programming & events 33 7.2% None chosen 182 39.5% Total 461 100.0% Q14. Which THREE of the services listed in Question 13 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 3) Q14. Sum of top 3 choices Number Percent Accessibility of Village Human Services programs 139 30.2% Village food pantry 108 23.4% Medical lending closet 50 10.8 % Overall quality of nursing services 37 8.0 % Public health nursing services meeting community needs 83 18.0 % Overall quality of social services 120 26.0% Social services meeting community needs 111 24.1% Overall quality of senior services 153 33.2% Quality of Human Services programming & events 80 17.4% None chosen 153 33.2% Total 1034 ETC Institute (2024) Page 99 2023 Village of Mount Prospect Community Survey: Findings Report Q15. Communication. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services. (N=461) ETC Institute (2024) Page 100 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q15-1. Availability of information on Village services & activities in a language of which I am fluent 40.3% 39.0% 8.5% 1.1% 0.0% 11.1% Q15-2. Timeliness of information provided by Village 29.1% 49.5% 13.2% 2.0% 0.0% 6.3% Q15-3. Quality of Village's print newsletter 43.6% 39.9% 9.8% 0.9% 0.4% 5.4% Q15-4. Quality of Village's website (mountprospect.org) 29.1% 43.8% 16.5% 2.6% 0.7% 7.4% Q15-5. Quality of Village's social media (Facebook, Twitter) 16.9% 26.5% 16.1% 1.5% 0.2% 38.8% Q15-6. Quality of Village's Experience Mount Prospect website (experiencemountprospect.org) 19.1% 28.6% 14.5% 0.7% 0.4% 36.7% Q15-7. Quality of Village's email eNewsletter 19.7% 27.8% 12.6% 0.2% 0.2% 39.5% Q15-8. Quality of Mount Prospect Digital Communications (MPDC) programming 13.9% 19.7% 11.7% 0.7% 0.4% 53.6% Q15-9. Overall usefulness of Village's website calendar 19.5% 28.2% 19.7% 3.0% 0.9% 28.6% Q15-10. Transparency of Village information 19.7% 35.8% 22.1% 4.1% 1.7% 16.5% Q15-11. Clarity & understandability of Village bills 24.3% 43.0% 17.4% 4.1% 1.7% 9.5% ETC Institute (2024) Page 100 2023 Village of Mount Prospect Community Survey: Findings Report Q15. Communication. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services. (without "don't know") (N=461) ETC Institute (2024) Page 101 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q15-1. Availability of information on Village services & activities in a language of which I am fluent 45.4% 43.9% 9.5% 1.2% 0.0% Q15-2. Timeliness of information provided by Village 31.0% 52.8% 14.1% 2.1% 0.0% Q15-3. Quality of Village's print newsletter 46.1% 42.2% 10.3% 0.9% 0.5% Q15-4. Quality of Village's website (mountprospect.org) 31.4% 47.3% 17.8% 2.8% 0.7% Q15-5. Quality of Village's social media (Facebook, Twitter) 27.7% 43.3% 26.2% 2.5% 0.4% Q15-6. Quality of Village's Experience Mount Prospect website (experiencemountprospect. org) 30.1% 45.2% 22.9% 1.0% 0.7% Q15-7. Quality of Village's email eNewsletter 32.6% 45.9% 20.8% 0.4% 0.4% Q15-8. Quality of Mount Prospect Digital Communications (MPDC) programming 29.9% 42.5% 25.2% 1.4% 0.9% Q15-9. Overall usefulness of Village's website calendar 27.4% 39.5% 27.7% 4.3% 1.2% Q15-10. Transparency of Village information 23.6% 42.9% 26.5% 4.9% 2.1% Q15-11. Clarity & understandability of Village bills 26.9% 47.5% 19.2% 4.6% 1.9% ETC Institute (2024) Page 101 2023 Village of Mount Prospect Community Survey: Findings Report Q16. Which of the following are your primary sources of information about Village issues, services, and gawantc7 Q16. Your primary sources of information about Village issues, services, & events Number Percent Village website 260 56.4% Local newspaper 136 29.5% Facebook 156 33.8% Twitter 8 1.7% NextDoor 54 11.7% Village signs & banners 169 36.7% Instagram 30 6.S% MPDC Public Access channel/online streaming 19 4.1% YouTube 6 1.3% Word of mouth (friends/neighbors) 199 43.2% Village emails/press releases 172 37.3% Public meetings 30 6.5% Village newsletter 359 77.9% Total 1607 Q16-14. Other Q16-14. Other Number Percent Phone calls with pertinent information 1 11.1 % The library 1 11.1 % Email would be the best way to communicate with Village 1 11.1 % Observation & personal experience 1 11.1 % Village makers 1 11.1 % Text 1 11.1 % Ring 1 11.1 % Neighborhood Facebook page and MP Moms group 1 11.1 % Emails and SMS 1 11.1 % Total 9 100.0% ETC Institute (2024) Page 102 2023 Village of Mount Prospect Community Survey: Findings Report Q17. Which THREE of the methods listed in Question 16 are your MOST PREFERRED ways to learn about Village issues, services, and events? Q17. Top choice Number Percent Village website 93 20.2% Local newspaper 35 7.6% Facebook 47 10.2% NextDoor 2 0.4% Village signs & banners 9 2.0% Instagram 9 2.0% MPDC Public Access channel/online streaming 3 0.7 % Word of mouth (friends/neighbors) 5 1.1 % Village emails/press releases 62 13.4% Public meetings 4 0.9% Village newsletter 143 31.0% Other 4 0.9% None chosen 45 9.8% Total 461 100.0% Q17. Which THREE of the methods listed in Question 16 are your MOST PREFERRED ways to learn about Village issues, services, and events? Q17. 2nd choice Number Percent Village website 74 16.1% Local newspaper 40 8.7% Facebook 49 10.6% Twitter 3 0.7% NextDoor 9 2.0% Village signs & banners 40 8.7% Instagram 10 2.2% MPDC Public Access channel/online streaming 2 0.4% Word of mouth (friends/neighbors) 20 4.3% Village emails/press releases 51 11.1 % Public meetings 5 1.1 % Village newsletter 91 19.7% Other 4 0.9% None chosen 63 13.7% Total 461 100.0% ETC Institute (2024) Page 103 2023 Village of Mount Prospect Community Survey: Findings Report Q17. Which THREE of the methods listed in Question 16 are your MOST PREFERRED ways to learn about Village issues, services, and events? Q17. 3rd choice Number Percent Village website 67 14.5 % Local newspaper 16 3.5 % Facebook 32 6.9% NextDoor 11 2.4% Village signs & banners 46 10.0% Instagram 9 2.0% MPDC Public Access channel/online streaming 4 0.9% YouTube 2 0.4% Word of mouth (friends/neighbors) 38 8.2% Village emails/press releases 50 10.8% Public meetings 10 2.2% Village newsletter 61 13.2% Other 3 0.7% None chosen 112 24.3% Total 461 100.0% Q17. Which THREE of the methods listed in Question 16 are your MOST PREFERRED ways to learn about Village issues, services, and events? (top 3) Q17. Sum of top 3 choices Number Percent Village website 234 50.8% Local newspaper 91 19.7% Facebook 128 27.8% Twitter 3 0.7% NextDoor 22 4.8% Village signs & banners 95 20.6% Instagram 28 6.1% MPDC Public Access channel/online streaming 9 2.0% YouTube 2 0.4% Word of mouth (friends/neighbors) 63 13.7% Village emails/press releases 163 35.4% Public meetings 19 4.1% Village newsletter 295 64.0% Other 11 2.4% None chosen 45 9.8% Total 1208 ETC Institute (2024) Page 104 2023 Village of Mount Prospect Community Survey: Findings Report Q18. In -Person Customer Service. Have you visited the Village in pesrson with a request for service or to pay a bill during the past year? Q18. Have you visited Village in person with a request for service or to pay a bill during past year Number Percent Yes 173 37.5% No 288 62.5% Total 461 100.0% Q18a. Using a scale from 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the Village employees you have contacted regarding the following. (N=173) ETC Institute (2024) Page 105 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q18a-1. Village staff were polite & courteous 63.0% 30.6% 2.9% 1.2% 1.7% 0.6% Q18a-2. An inclusive & welcoming environment was provided 56.6% 32.4% 6.4% 1.7% 1.2% 1.7% Q18a-3. Village staff helped you resolve the issue 55.5% 32.4% 4.0% 1.7% 2.3% 4.0% Q18a-4. Your inquiry was answered promptly & accurately 54.3% 34.1% 4.0% 1.7% 2.3% 3.5% Q18a-5. Your inquiry was resolved by the first employee you were directed to 54.9% 31.8% 5.8% 1.7% 2.3% 3.5% Q18a-6. You felt the interaction was a positive experience 58.4% 30.6% 4.0% 2.9% 1.7% 2.3% ETC Institute (2024) Page 105 2023 Village of Mount Prospect Community Survey: Findings Report Q18a. Using a scale from 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the Village employees you have contacted regarding the following. (without "don't know") (N=173) Q18a-6. You felt the interaction was a positive experience 59.8% 31.4% 4.1% 3.0% 1.8% ETC Institute (2024) Page 106 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q18a-1. Village staff were polite & courteous 63.4% 30.8% 2.9% 1.2% 1.7% Q18a-2. An inclusive & welcoming environment was provided 57.6% 32.9% 6.5% 1.8% 1.2% Q18a-3. Village staff helped you resolve the issue 57.8% 33.7% 4.2% 1.8% 2.4% Q18a-4. Your inquiry was answered promptly & accurately 56.3% 35.3% 4.2% 1.8% 2.4% Q18a-5. Your inquiry was resolved by the first employee you were directed to 56.9% 32.9% 6.0% 1.8% 2.4% Q18a-6. You felt the interaction was a positive experience 59.8% 31.4% 4.1% 3.0% 1.8% ETC Institute (2024) Page 106 2023 Village of Mount Prospect Community Survey: Findings Report Q19. Telephone or Electronic Customer Service. Have you contacted the Village with a request for service or to pay a bill during the past year, via the telephone or electronically (email, website)? Q19. Have you contacted Village with a request for service or to pay a bill during past year, via telephone or electronically Number Percent Yes 159 34.5% No 302 65.5% Total 461 100.0% Q19a. Using 5 -point scale where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the Village employees you have contacted rejearding the following. (N=159) Q19a-3. Your inquiry was addressed promptly & accurately 54.7% 29.6% 5.0% 3.8% 2.5% 4.4% Q19a-4. Your inquiry was resolved by the first employee you were directed to 52.8% 28.9% 5.7% 2.5% 3.1% 6.9% Q19a-5. You felt the interaction was a positive experience 55.3% 27.7% 4.4% 4.4% 3.1% 5.0% ETC Institute (2024) Page 107 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q19a-1. Village staff were polite & friendly 59.7% 27.7% 5.0% 1.3% 2.5% 3.8% Q19a-2. Village staff helped you resolve the issue 54.7% 29.6% 4.4% 1.9% 4.4% 5.0% Q19a-3. Your inquiry was addressed promptly & accurately 54.7% 29.6% 5.0% 3.8% 2.5% 4.4% Q19a-4. Your inquiry was resolved by the first employee you were directed to 52.8% 28.9% 5.7% 2.5% 3.1% 6.9% Q19a-5. You felt the interaction was a positive experience 55.3% 27.7% 4.4% 4.4% 3.1% 5.0% ETC Institute (2024) Page 107 2023 Village of Mount Prospect Community Survey: Findings Report Q19a. Using a scale from 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the Village employees you have contacted regarding the following. (without "don't know") (N=159) Q19a-4. Your inquiry was resolved by the first employee you were directed to 56.8% 31.1% 6.1% 2.7% 3.4% Q19a-5. You felt the interaction was a positive experience 58.3% 29.1% 4.6% 4.6% 3.3% ETC Institute (2024) Page 108 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q19a-1. Village staff were polite & friendly 62.1% 28.8% 5.2% 1.3% 2.6% Q19a-2. Village staff helped you resolve the issue 57.6% 31.1% 4.6% 2.0% 4.6% Q19a-3. Your inquiry was addressed promptly & accurately 57.2% 30.9% 5.3% 3.9% 2.6% Q19a-4. Your inquiry was resolved by the first employee you were directed to 56.8% 31.1% 6.1% 2.7% 3.4% Q19a-5. You felt the interaction was a positive experience 58.3% 29.1% 4.6% 4.6% 3.3% ETC Institute (2024) Page 108 2023 Village of Mount Prospect Community Survey: Findings Report Q19b. How did you contact the Village? Q19b. How did you contact Village Number Percent Phone 121 76.1 Email 20 12.6 Social media 1 0.6 Website 12 7.5 Not provided 5 3.1 Total 159 100.0 Q19b. How did you contact the Village? (without "not provided") Q19b. How did you contact Village Number Percent Phone 121 78.6 Email 20 13.0 Social media 1 0.6 Website 12 7.8 Total 154 100.0 Q19c. If you left a voicemail message, did you get a call back? Q19c. Did you get a call back if you left a voicemail message Number Percent Yes 35 28.9 No 4 3.3 Not provided 82 67.8 Total 121 100.0 Q19c. If you left a voicemail message, did you get a call back? (without "not provided") Q19c. Did you get a call back if you left a voicemail message Number Percent Yes 35 89.7 No 4 10.3 Total 39 100.0 ETC Institute (2024) Page 109 2023 Village of Mount Prospect Community Survey: Findings Report Q20. Which three methods listed below would be your MOST PREFERRED ways of contacting or conducting business with the Village? Q20. Top choice Number Percent Phone 192 41.6 Email 118 25.6 In person 72 15.6% Postal mail 13 2.8% Social media 4 0.9% Website submission or chat 27 5.9% Mobile apps 13 2.8 % None chosen 22 4.8 % Total 461 100.0% Q20. Which three methods listed below would be your MOST PREFERRED ways of contacting or conducting business with the Village? Q20. 2nd choice Number Percent Phone 97 21.0% Email 134 29.1% In person 111 24.1% Postal mail 21 4.6% Social media 4 0.9% Website submission or chat 41 8.9 % Mobile apps 21 4.6% None chosen 32 6.9% Total 461 100.0% ETC Institute (2024) Page 110 2023 Village of Mount Prospect Community Survey: Findings Report Q20. Which three methods listed below would be your MOST PREFERRED ways of contacting or conducting business with the Village? Q20. 3rd choice Number Percent Phone 61 13.2% Email 99 21.5% In person 103 22.3% Postal mail 33 7.2% Social media 11 2.4% Website submission or chat 42 9.1% Mobile apps 46 10.0% None chosen 66 14.3% Total 461 100.0% Q20. Which three methods listed below would be your MOST PREFERRED ways of contacting or conducti business with the Village? (top 3) Q20. Sum of top 3 choices Number Percent Phone 350 75.9% Email 351 76.1% In person 286 62.0% Postal mail 67 14.5% Social media 19 4.1% Website submission or chat 110 23.9% Mobile apps 80 17.4% None chosen 22 4.8% Total 1285 ETC Institute (2024) Page 111 2023 Village of Mount Prospect Community Survey: Findings Report Q21. Downtown District. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following aspects of Downtown Mount Prospect. (N=461) ETC Institute (2024) Page 112 Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q21-1. General appearance of Downtown 27.5% 49.0% 15.6% 3.7% 2.0% 2.2% Q21-2. Convenience of Village's Emerson & Maple Street parking decks 28.0% 43.0% 14.5% 2.2% 1.5% 10.8% Q21-3. Types of Downtown retail & entertainment establishments 11.3% 34.3% 24.7% 21.0% 5.6% 3.0% Q21-4. Hours Downtown businesses are open 14.1% 46.6% 25.4% 4.3% 1.3% 8.2% Q21-5. Availability & convenience of Downtown parking 18.0% 45.8% 21.7% 6.5% 3.0% 5.0% Q21-6. Adequacy of green space Downtown 16.3% 40.6% 25.6% 8.5% 2.6% 6.5% Q21-7. Overall Downtown walkability 25.2% 47.7% 17.6% 4.3% 1.3% 3.9% Q21-8. Variety of Downtown restaurants 11.7% 31.9% 24.5% 20.2% 8.0% 3.7% Q21-9. Availability of bicycle parking facilities Downtown 10.2% 21.9% 22.1% 3.5% 0.4% 41.9% Q21-10. Adequacy/condition of Metra train station 22.8% 45.1% 11.7% 4.3% 0.4% 15.6% ETC Institute (2024) Page 112 2023 Village of Mount Prospect Community Survey: Findings Report Q21. Downtown District. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following aspects of Downtown Mount Prospect. (without "don't know" (N=461) ETC Institute (2024) Page 113 Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Q21-1. General appearance of Downtown 28.2% 50.1% 16.0% 3.8% 2.0% Q21-2. Convenience of Village's Emerson & Maple Street parking decks 31.4% 48.2% 16.3% 2.4% 1.7% Q21-3. Types of Downtown retail & entertainment establishments 11.6% 35.3% 25.5% 21.7% 5.8% Q21-4. Hours Downtown businesses are open 15.4% 50.8% 27.7% 4.7% 1.4% Q21-5. Availability & convenience of Downtown parking 18.9% 48.2% 22.8% 6.8% 3.2% Q21-6. Adequacy of green space Downtown 17.4% 43.4% 27.4% 9.0% 2.8% Q21-7. Overall Downtown walkability 26.2% 49.7% 18.3% 4.5% 1.4% Q21-8. Variety of Downtown restaurants 12.2% 33.1% 25.5% 20.9% 8.3% Q21-9. Availability of bicycle parking facilities Downtown 17.5% 37.7% 38.1% 6.0% 0.7% Q21-10. Adequacy/condition of Metra train station 27.0% 53.5% 13.9% 5.1% 0.5% ETC Institute (2024) Page 113 2023 Village of Mount Prospect Community Survey: Findings Report Q22. Community Priorities. On a scale of 1 to 5, where 5 means "Very High Priority" and 1 means "Very Low Prioritv." please rank the importance of the following issues. (N=461) ETC Institute (2024) Page 114 Very high Very low priority High priority Neutral Low priority priority Don't know Q22-1. Overall quality of services provided by Village 34.9% 47.1% 11.9% 0.7% 0.0% 5.4% Q22-2. Flood prevention & storm water management 44.5% 33.2% 12.6% 2.0% 1.1% 6.7% Q22-3. Quality & drivability of Village streets 32.5% 47.5% 15.0% 1.7% 0.4% 2.8% Q22-4. Availability & integration of biking lanes & trails 12.8% 26.9% 35.1% 11.9% 4.1% 9.1% Q22-5. Crime prevention 59.2% 28.2% 7.6% 1.5% 0.7% 2.8% Q22-6. A balanced Village budget 48.6% 35.4% 9.3% 0.9% 0.9% 5.0% Q22-7. A vibrant Downtown 33.0% 39.7% 20.4% 3.9% 0.7% 2.4% Q22-8. Availability of parking in Downtown near amenities 16.1% 41.4% 29.5% 6.5% 2.2% 4.3% Q22-9. Greater residential density in Downtown 7.8% 14.3% 33.2% 22.8% 17.8% 4.1% Q22-10. Diversity of housing choices 11.1% 23.4% 35.4% 10.8% 10.8% 8.5% Q22-11. Environmentally sustainable practices 20.0% 36.4% 25.6% 5.9% 4.6% 7.6% Q22-12. Arts & cultural amenities 15.4% 33.6% 33.2% 7.8% 3.3% 6.7% Q22-13. Availability of green space 16.5% 41.9% 25.8% 7.6% 2.6% 5.6% Q22-14. Historic preservation 16.1% 34.9% 27.5% 10.4% 4.8% 6.3% Q22-15. Overall quality of life 55.7% 34.1% 5.9% 0.9% 0.4% 3.0% Q22-16. Walkability of Downtown & other areas 29.7% 42.3% 20.6% 3.9% 0.7% 2.8% Q22-17. Village sidewalks 25.8% 48.6% 18.4% 3.3% 0.4% 3.5% ETC Institute (2024) Page 114 2023 Village of Mount Prospect Community Survey: Findings Report Q22. Community Priorities. On a scale of 1 to 5, where 5 means "Very High Priority" and 1 means "Very Low Prioritv." please rank the importance of the following issues. Very high Very low priority High priority Neutral Low priority priority Don't know Q22-18. Supporting diversity, equity, & inclusion of new & existing residents within the community 23.9% 29.5% 23.6% 7.2% 8.7% 7.2% ETC Institute (2024) Page 115 2023 Village of Mount Prospect Community Survey: Findings Report Q22. Community Priorities. On a scale of 1 to 5, where 5 means "Very High Priority" and 1 means "Very Low Priority." please rank the importance of the following issues. (without "don't know") (N=461) ETC Institute (2024) Page 116 Very high priority High priority Neutral Low priority Very low priority Q22-1. Overall quality of services provided by Village 36.9% 49.8% 12.6% 0.7% 0.0% Q22-2. Flood prevention & storm water management 47.7% 35.6% 13.5% 2.1% 1.2% Q22-3. Quality & drivability of Village streets 33.5% 48.9% 15.4% 1.8% 0.4% Q22-4. Availability & integration of biking lanes & trails 14.1% 29.6% 38.7% 13.1% 4.5% Q22-5. Crime prevention 60.9% 29.0% 7.8% 1.6% 0.7% Q22-6. A balanced Village budget 51.1% 37.2% 9.8% 0.9% 0.9% Q22-7. A vibrant Downtown 33.8% 40.7% 20.9% 4.0% 0.7% Q22-8. Availability of parking in Downtown near amenities 16.8% 43.3% 30.8% 6.8% 2.3% Q22-9. Greater residential density in Downtown 8.1% 14.9% 34.6% 23.8% 18.6% Q22-10. Diversity of housing choices 12.1% 25.6% 38.6% 11.8% 11.8% Q22-11. Environmentally sustainable practices 21.6% 39.4% 27.7% 6.3% 4.9% Q22-12. Arts & cultural amenities 16.5% 36.0% 35.6% 8.4% 3.5% Q22-13. Availability of green space 17.5% 44.4% 27.4% 8.0% 2.8% Q22-14. Historic preservation 17.1% 37.3% 29.4% 11.1% 5.1% Q22-15. Overall quality of life 57.5% 35.1% 6.0% 0.9% 0.4% Q22-16. Walkability of Downtown & other areas 30.6% 43.5% 21.2% 4.0% 0.7% Q22-17. Village sidewalks 26.7% 50.3% 19.1% 3.4% 0.4% ETC Institute (2024) Page 116 2023 Village of Mount Prospect Community Survey: Findings Report Q22. Community Priorities. On a scale of 1 to 5, where 5 means "Very High Priority" and 1 means "Very Low Prioritv." please rank the importance of the following issues. (without "don't know") Very high priority High priority Neutral Low priority Very low priority Q22-18. Supporting diversity, equity, & inclusion of new & existing residents within the community 25.7% 31.8% 25.5% 7.7% 9.3% ETC Institute (2024) Page 117 2023 Village of Mount Prospect Community Survey: Findings Report Q23. Which FIVE of the priorities listed in Question 22 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q23. Top choice Number Percent Overall quality of services provided by Village 81 17.6% Flood prevention & storm water management 59 12.8% Quality & drivability of Village streets 10 2.2% Availability & integration of biking lanes & trails 10 2.2% Crime prevention 103 22.3% A balanced Village budget 28 6.1% A vibrant Downtown 44 9.5% Availability of parking in Downtown near amenities 2 0.4% Greater residential density in Downtown 3 0.7% Diversity of housing choices 9 2.0% Environmentally sustainable practices 14 3.0% Arts & cultural amenities 4 0.9% Availability of green space 3 0.7% Historic preservation 2 0.4% Overall quality of life 15 3.3% Walkability of Downtown & other areas 2 0.4% Village sidewalks 3 0.7% Supporting diversity, equity, & inclusion of new & existing residents within the community 25 5.4 % None chosen 44 9.5% Total 461 100.0% Q23. Which FIVE of the priorities listed in Question 22 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q23. 2nd choice Number Percent Overall quality of services provided by Village 33 7.2% Flood prevention & storm water management 58 12.6% Quality & drivability of Village streets 16 3.5% Availability & integration of biking lanes & trails 14 3.0% Crime prevention 77 16.7% A balanced Village budget 58 12.6% A vibrant Downtown 41 8.9% Availability of parking in Downtown near amenities 6 1.3 % Greater residential density in Downtown 3 0.7% Diversity of housing choices 7 1.5 % Environmentally sustainable practices 16 3.5% Arts & cultural amenities 10 2.2% Availability of green space 10 2.2% Historic preservation 6 1.3 % Overall quality of life 22 4.8 % Walkability of Downtown & other areas 10 2.2% Village sidewalks 9 2.0% Supporting diversity, equity, & inclusion of new & existing residents within the community 10 2.2% None chosen 55 11.9 % Total 461 100.0% ETC Institute (2024) Page 118 2023 Village of Mount Prospect Community Survey: Findings Report Q23. Which FIVE of the priorities listed in Question 22 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q23. 3rd choice Number Percent Overall quality of services provided by Village 31 6.7% Flood prevention & storm water management 29 6.3% Quality & drivability of Village streets 28 6.1 % Availability & integration of biking lanes & trails 8 1.7 % Crime prevention 40 8.7 % A balanced Village budget 65 14.1% A vibrant Downtown 36 7.8 % Availability of parking in Downtown near amenities 10 2.2% Greater residential density in Downtown 2 0.4% Diversity of housing choices 14 3.0% Environmentally sustainable practices 18 3.9% Arts & cultural amenities 16 3.5% Availability of green space 12 2.6% Historic preservation 6 1.3 % Overall quality of life 44 9.5% Walkability of Downtown & other areas 18 3.9% Village sidewalks 10 2.2% Supporting diversity, equity, & inclusion of new & existing residents within the community 14 3.0% None chosen 60 13.0% Total 461 100.0% Q23. Which FIVE of the priorities listed in Question 22 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q23. 4th choice Number Percent Overall quality of services provided by Village 33 7.2% Flood prevention & storm water management 21 4.6% Quality & drivability of Village streets 26 5.6% Availability & integration of biking lanes & trails 11 2.4% Crime prevention 39 8.5 % A balanced Village budget 38 8.2% A vibrant Downtown 26 5.6% Availability of parking in Downtown near amenities 12 2.6% Greater residential density in Downtown 5 1.1 % Diversity of housing choices 10 2.2% Environmentally sustainable practices 20 4.3% Arts & cultural amenities 9 2.0% Availability of green space 19 4.1% Historic preservation 11 2.4% Overall quality of life 45 9.8% Walkability of Downtown & other areas 21 4.6% Village sidewalks 10 2.2% Supporting diversity, equity, & inclusion of new & existing residents within the community 18 3.9% None chosen 87 18.9% Total 461 100.0% ETC Institute (2024) Page 119 2023 Village of Mount Prospect Community Survey: Findings Report Q23. Which FIVE of the priorities listed in Question 22 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? Q23. 5th choice Number Percent Overall quality of services provided by Village 25 5.4% Flood prevention & storm water management 21 4.6% Quality & drivability of Village streets 28 6.1 % Availability & integration of biking lanes & trails 12 2.6% Crime prevention 22 4.8 % A balanced Village budget 30 6.5% A vibrant Downtown 21 4.6% Availability of parking in Downtown near amenities 12 2.6% Greater residential density in Downtown 1 0.2% Diversity of housing choices 8 1.7 % Environmentally sustainable practices 15 3.3% Arts & cultural amenities 20 4.3% Availability of green space 14 3.0% Historic preservation 10 2.2% Overall quality of life 38 8.2 % Walkability of Downtown & other areas 21 4.6% Village sidewalks 17 3.7% Supporting diversity, equity, & inclusion of new & existing residents within the community 16 3.5% None chosen 130 28.2% Total 461 100.0% Q23. Which FIVE of the priorities listed in Question 22 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 5) Q23. Sum of top 5 choices Number Percent Overall quality of services provided by Village 203 44.0% Flood prevention & storm water management 188 40.8% Quality & drivability of Village streets 108 23.4% Availability & integration of biking lanes & trails 55 11.9 % Crime prevention 281 61.0% A balanced Village budget 219 47.5% A vibrant Downtown 168 36.4% Availability of parking in Downtown near amenities 42 9.1% Greater residential density in Downtown 14 3.0% Diversity of housing choices 48 10.4% Environmentally sustainable practices 83 18.0% Arts & cultural amenities 59 12.8% Availability of green space 58 12.6% Historic preservation 35 7.6% Overall quality of life 164 35.6% Walkability of Downtown & other areas 72 15.6% Village sidewalks 49 10.6% Supporting diversity, equity, & inclusion of new & existing residents within the community 83 18.0% None chosen 44 9.5% Total 1973 ETC Institute (2024) Page 120 2023 Village of Mount Prospect Community Survey: Findings Report Q24. How many years have you lived in Mount Prospect? Q24. How many years have you lived in Mount Prospect Number Percent 0-5 56 12.1 6-10 57 12.4 11-15 36 7.8% 16-20 30 6.5% 21-30 84 18.2 % 31+ 193 41.9% Not provided 5 1.1 % Total 461 100.0 Q24. How many years have you lived in Mount Prospect? (without "not provided") Q24. How many years have you lived in Mount Prospect Number Percent 0-5 56 12.3% 6-10 57 12.5% 11-15 36 7.9% 16-20 30 6.6% 21-30 84 18.4% 31+ 193 42.3% Total 456 100.0% ETC Institute (2024) Page 121 2023 Village of Mount Prospect Community Survey: Findings Report Q25. What is your age? Q25. Your ai?e Number Percent 18-34 85 18.4 35-44 88 19.1 45-54 89 19.3% 55-64 93 20.2% 65+ 91 19.7% Not provided 15 3.3 % Total 461 100.0% Q25. What is your age? (without "not provided") Q25. Your age Number Percent 18-34 85 19.1% 35-44 88 19.7% 45-54 89 20.0% 55-64 93 20.9% 65+ 91 20.4% Total 446 100.0% ETC Institute (2024) Page 122 2023 Village of Mount Prospect Community Survey: Findings Report Q26. Counting yourself, how many people in your household are? Mean Sum number 2.6 1149 Under 5 years 0.2 69 5-9 years 0.2 72 10-14 years 0.1 56 15-19 years 0.1 58 20-24 years 0.1 44 25-34 years 0.3 146 35-44 years 0.3 152 45-54 years 0.3 154 55-64 years 0.4 180 65-74 years 0.3 152 75+ years 0.1 66 ETC Institute (2024) Page 123 2023 Village of Mount Prospect Community Survey: Findings Report Q27. Are you or other members of your household of Hispanic or Latino ancestry? Q27. Are you of Hispanic or Latino ancestry Number Percent Yes 72 15.6% No 385 83.5% Not provided 4 0.9% Total 461 100.0% Q27. Are you or other members of your household of Hispanic or Latino ancestry? (without "not provided") Q27. Are you of Hispanic or Latino ancestry Number Percent Yes 72 15.8% Total 457 100.0% Q28. Which of the following best describes your race/ethnicity? Q28. Your race/ethnicity Number Percent Asian or Asian Indian 65 14.1% Black or African American 11 2.4% American Indian or Alaska Native 3 0.7% White or Caucasian 317 68.8 % Native Hawaiian or other Pacific Islander 2 0.4% Total 408 Q28-6. Self -describe your race/ethnicity: Q28-6. Self -describe your race/ethnicity Number Percent Mixed 2 20.0% Multi -racial 2 20.0% Meditaranian 1 10.0% Latin American 1 10.0% Hispanic 1 10.0% Italian 1 10.0% Puerto Rican 1 10.0% Hispanic/Asian 1 10.0% Total 10 100.0% ETC Institute (2024) Page 124 2023 Village of Mount Prospect Community Survey: Findings Report Q29. What is the primary language spoken in your home? Q29. Primary language spoken in your home Number Percent English 389 84.4% Spanish 15 3.3% Polish 9 2.0% Korean 4 0.9% Gujarati/Hindi 2 0.4% Other 37 8.0 % Not provided 5 1.1 % Total 461 100.0% Q29. What is the primary language spoken in your home? (without "not provided") Q29. Primary language spoken in your home Number Percent English 389 85.3% Spanish 15 3.3% Polish 9 2.0% Korean 4 0.9% Gujarati/Hindi 2 0.4% Other 37 8.1% Total 456 100.0% Q29-6. Other Q29-6. Other Number Percent Chinese 8 21.6% Italian 7 18.9% German 5 13.5% French 3 8.1% Greek 2 5.4% Japanese 2 5.4 % Hungarian 1 2.7% Malayalam 1 2.7 % Tagalagog 1 2.7% Norwegian 1 2.7% Portuguese 1 2.7% Pilipino 1 2.7% Assyrian 1 2.7% Urdu 1 2.7% Mangolian 1 2.7% TAMIL 1 2.7% Total 37 100.0% ETC Institute (2024) Page 125 2023 Village of Mount Prospect Community Survey: Findings Report Q30. What is the secondary language spoken in your home? Q30. Secondary language spoken in your home Number Percent English 67 14.5 Spanish 15 3.3 Polish 5 1.1 Korean 1 0.2 Gujarati/Hindi 1 0.2 Not provided 372 80.7 Total 461 100.0 Q30. What is the secondary language spoken in your home? (without "not provided") Q30. Secondary language spoken in your home Number Percent English 67 75.3 Spanish 15 16.9 Polish 5 5.6 Korean 1 1.1 Guiarati/Hindi 1 1.1 Total 89 100.0 ETC Institute (2024) Page 126 2023 Village of Mount Prospect Community Survey: Findings Report Q31. Please indicate your level of education. Q31. Your level of education Number Percent High school, no degree 20 4.3% High school graduate or GED 58 12.6% Some college 67 14.5 % Associate degree 31 6.7% Bachelor's degree 146 31.7% Master's degree 98 21.3% Professional degree (JD, MD, DDC, etc.) 16 3.5% Doctorate degree (PhD, EdD, etc.) 10 2.2% Not provided 15 3.3% Total 461 100.0% Q31. Please indicate your level of education. (without "not provided") Q31. Your level of education Number Percent High school, no degree 20 4.5 % High school graduate or GED 58 13.0% Some college 67 15.0% Associate degree 31 7.0% Bachelor's degree 146 32.7% Master's degree 98 22.0% Professional degree (JD, MD, DDC, etc.) 16 3.6% Doctorate degree (PhD, Ed D, etc.) 10 2.2% Total 446 100.0% ETC Institute (2024) Page 127 2023 Village of Mount Prospect Community Survey: Findings Report Q32. Which of the following best describes your household income? Q32. Your household income Number Percent Less than $20K 29 6.3% $20K to $39,999 34 7.4% $40K to $59,999 36 7.8% $60K to $79,999 55 11.9 % $80K to $149,999 140 30.4% $150K+ 78 16.9% Not provided 89 19.3% Total 461 100.0% Q32. Which of the following best describes your household income? (without "not provided") Q32. Your household income Number Percent Less than $20K 29 7.8% $20K to $39,999 34 9.1% $40K to $59,999 36 9.7% $60K to $79,999 55 14.8% $80K to $149,999 140 37.6% $150K+ 78 21.0% Total 372 100.0% Q33. Which of the following best describes where you reside? Q33. What best describes where you reside Number Percent Own 376 81.6% Rent 79 17.1% Live with another household 3 0.7% Not provided 3 0.7% Total 461 100.0% Q33. Which of the following best describes where you reside? (without "not provided") Q33. What best describes where you reside Number Percent Own 376 82.1% Rent 79 17.2% Live with another household 3 0.7% Total 458 100.0% ETC Institute (2024) Page 128 2023 Village of Mount Prospect Community Survey: Findings Report Q34. Do you describe yourself as a man, a woman, or in some other way? Q34. Do you describe yourself as a man, a woman, or in some other way Number Percent Man 220 47.7 Woman 225 48.8 Some other way 2 0.4 Prefer not to respond 14 3.0 Total 461 100.0 Q34. Do you describe yourself as a man, a woman, or in some other way? (without "prefer not to respond") Q34. Do you describe yourself as a man, a woman, or in some other way Number Percent Man 220 49.2 Woman 225 50.3 Some other way 2 0.4 Total 447 100.0 ETC Institute (2024) Page 129 2023 Village of Mount Prospect Community Survey: Findings Report ETC Institute (2024) Page 130 VILLAGE MANAGER Michael 3. Cassady Phone: 847/818-5300 Fax: 847/392-,6022- mcassady@niountprospect.org www,mountprospect.org V1111age of Mount Prospect OFFICE OF THE VILLAGE MANAGER Cl S. Emerson Street, Mount Prospect, Illinois 60056 RE': Village of'Mount Prospect ("onimunity Survey Novernber 2023 Dear Stakeholder Fach Year since 2015, the Village Strategic Planning has been a priority for our organizatiOn and communiq,, and wve have rnade considerable progress the. past 8 years. The threshold rinssion of our Village government is tr> Advance Our C.ornriiunity's Collective Quality of Lifeand Potential through Adaptive Leadership and Leading-Fdge Service Delivery, This strategic approach, to governirig will ensure we advance our efforts to be a high performance organization with eweptional I Tc) rne, V custorner serv,ce, asure how we are doing, we are again asking our customers to) weigh in on out, services and performance. `Yhe Village cowhlCtCd this survey iri 2016, arid again in 2020; we will use the results of this years survey as a colliparisort to rneaSUrC our results. YOU C'.ru view past year's survey results at www"iiioLititpr(.)spect,orr,/c(,)tiiiTitinttySLII'N'ey?. F"nclosed you will find the Village's 2023 Community Survey, \X'e've teamed tip with L'.TC Institute, a consulting firm drat 'S pecializes in corntirunity outreach, to assist us with conducting thiS C011-ItTlUnity SUrVev. )X/'o: hope Char you will take sorne tune from your bUSV schedule to tell us how the Village is doingWed like to learn ifthe Village is providing the services that arc gnost needed, We'd also like to hear from you about what kind of resources You would like to see iii your horne corruriunItN'. We can promise you that your voice will be heard. It is expected that the Community Survey will take 15-20 minutes to complete and can be completed online at y_«4g. If you do not have an chance to co)rnpletc. the C01111TILInitySurvey, you may receive a telephone call, from FUC Institute Offering YOU the OppOrtUnitV to COruplete it by telephone. FTC Institute is the Village's official consultant conducting the Clornmunity Survey and will riot ask yc'm for any personal information, other than your address (to verify that only one response per household is subtruitted and to help aggregite responses gc-ographically) and basic dernographic questions, Your U1111 IN' /Le (1 n I I/P i tri;!;, �L — -trpQt�LLA_a _te�2L_L X, We Will PUlAiSh the results of the survey on6ric arid will present the findings to the Village board in first quarter 2024. If you have any questions regarding the C'OrnnnluitV Survey, please contact me at 847/818-5207. Your participation is greatly ap preciated and we look forward to receiving y tir feedback. Your voice in the governing pu rocess \Nrill hetp keep Mont o Prospect strong for years to come! Sincerely, I Michaelj. Classady Village. Nlanager Si no habla ingl6s y desea participaren esia encaesta, haute al l -844l8I1()41L j6h nic rn6vvisz po angielsku,a clicialbys wzlq, udzial w tea ankiecie, zaclzwon pod nurner 1- 844.-457-8656. 0 gc�_F _i`1qtN -R-142 01 -N mcl"X)4clil OXP�! 1-844- 24781891�2_ '2221 -WH _-'r'-42 2023 Village of Mount Prospect Community Survey Please take a few minutes to complete this survey. Your input is an important part of the Village's on-going effort to involve citizens in long-range planning and investment decisions. When you are finished, please return your completed survey in the postage -paid envelope provided. You may also complete the survey online at mountprospectsurvey.org. If you have questions, please call Doreen Jarosz at (847) 818-5300. 1. QUALITY OF LIFE. Using a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate the Village of Mount Prospect with regard to each of the following: 1. Please• • • Overall quality of services provided by the Village Satisfied 5 3 Dissatisfied 2 Know 1 9 Dissatisfied Don't Know 1 9 4 3 2 2 Overall quality of customer service you receive from Village employees 5 4 3 2 2 1 9 3. Overall maintenance of Village streets 5 4 3 2 05. Overall feeling of safety in your neighborhood 1 9 4. 1 Overall maintenance of Village buildings and facilities 5 4 3 2 4 1 9 5. Overall flow of traffic and traffic management in the Village 5 4 3 2 2 1 1 9 6. Overall effectiveness of Village communication with the public 5 4 3 2 09. Availability of affordable housing 1 9 7. Overall enforcement of Village codes and ordinances 5 4 3 2 4 1 9 8. Overall management of Village finances 5 4 3 2 2 1 9 9. Overall efforts of the Village for emergency re aredness 5 4 3 2 13. Ease of access of places you usually visit 1 9 2. Which THREE of the Quality of Life services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years? [Write in the numbers below using the numbers from the list in Question 1 above.] 1st: 2nd: 3rd: 3. OVERALL COMMUNITY. Please rate your satisfaction with each item on a scale of 1 to 5 where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following: How satisfied are youDon't 01. Overall value that you receive for your Village tax dollars and fees Satisfied 5 4 3 Dissatisfied 2 Know 1 9 02. Overall image of the Village 5 4 3 2 1 9 03. Overall quality of life in the Village 5 4 3 2 1 9 04. Overall feeling of safety in the Village 5 4 3 2 1 9 05. Overall feeling of safety in your neighborhood 5 4 3 2 1 9 06. Quality of new development in the Village 5 4 3 2 1 9 07. Overall maintenance of private property 5 4 3 2 1 9 08. Overall maintenance of public property 5 4 3 2 1 9 09. Availability of affordable housing 5 4 3 2 1 9 10. Overall quality of public schools* 5 4 3 2 1 9 11. Overall quality of Park District services* 5 4 3 2 1 9 12. Overall quality of the Library services* 5 4 3 2 1 9 13. Ease of access of places you usually visit 5 4 3 2 1 9 14. Availability of public transportation* 5 4 3 2 1 9 15. Sense of community 5 4 3 2 1 9 16. Access to quality shopping facilities 5 4 3 2 1 9 17. Access to restaurants 5 4 3 2 1 9 18. Quality of Village community events 5 4 3 2 1 9 19. Overall feeling the Village Board of Trustees represents you. 5 4 3 2 1 9 20. Citizen engagement through Village Boards and Commissions 5 4 3 2 1 9 21 Feeling of welcome and acceptance toward people of diverse backgrounds within the Village 5 4 3 2 1 9 *Services are not provided by the Village. ETC Institute (2023) Page 1 4. INFRASTRUCTURE. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied and 1 means "Very Dissatisfied," with the following services: 01. How satisfied are you with: Condition of major Village Streets Very Satisfied 5 Satisfied 4 Neutral 3 Dissatisfied 2 Very Dissatisfied Don't Know 1 9 02. Conditions of streets in your neighborhood 5 4 3 2 3. 1 9 03. Condition of sidewalks in your neighborhood 5 4 3 2 Quality of drinking water* 1 9 04. Maintenance of street signs and traffic signals 5 4 3 2 5 1 9 05. Snow removal on major Village streets 5 4 3 2 4 1 9 06. Snow removal on streets in your neighborhood 5 4 3 2 1 9 07. Maintenance of the Village's Downtown 5 4 3 2 1 9 08. Mowing and tree trimming along streets and public areas 5 4 3 2 1 9 09. Maintenance of Village owned buildings 5 4 3 2 1 9 10. Adequacy of street lighting on major streets 5 4 3 2 1 9 11. Adequacy of street lighting on neighborhood streets 5 4 3 2 1 9 12. Overall cleanliness of streets and other public areas 5 4 3 2 1 9 13. Quality of electrical service* 5 4 3 2 1 9 14. Quality of cable and Internet service* 5 4 3 2 1 9 15. Quality of natural gas service* 5 4 3 2 1 9 5. Which FOUR of the Village Infrastructure services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years? [Write in the numbers below using the numbers from the list in Question 4 above.] 1 st: 2nd: 3rd: 4th: 6. PUBLIC WORKS. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services provided by or in the Village: 1. How satisfied are you with: Quality of residential garbage collection service Very Satisfied 5 Satisfied 4 Neutral 3 Dissatisfied Very Dissatisfied 2 Don't Know 1 9 2. Quality of residential curbside recycling service 5 4 3 2 1 9 3. Quality of organics, yard waste and brush collection service 5 4 3 2 1 9 4. Quality of drinking water* 5 4 3 2 1 9 5. Quality of wastewater services* 5 4 3 2 1 9 6. Quality of stormwater management and drainage infrastructure 5 4 3 2 1 9 7. COMMUNITY DEVELOPMENT SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services: How satisfied are you with: 1. Pro ert maintenance standards for privateproperty. Very Satisf ied 5 Satisfied 4 Neutral 3 Very Dissatisfied Dissatisfied 2 Don't Know 1 9 2. Si n re ulation standards 5 4 3 2 1 9 3. A earance of commercial corridors 5 4 3 2 1 9 If you have requested a building permit during the past 3 years, please answer questions 4-6 below: 4. Building permit process 5 4 3 2 1 9 5. Inspection process 5 4 3 2 1 9 6. Conditional use permit process and/or variance process 5 4 3 2 1 9 8. Which TWO of the Community Development services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years? [Write in the numbers below using the numbers from the list in Question 7 above.] 1 st: 2nd: ETC Institute (2023) Page 2 9. FEELING OF SAFETY. On a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe," please rate how safe you feel in the following situations: 9a. Please indicate specific places in the Village, if any, where you do not feel safe: 10. PUBLIC SAFETY SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following: How satisfied are you with: 01. Visibility of police in neighborhoods g of Safety Very Safe Safe Neutral Unsafe Very Unsafe Don't Know 1. In your neighborhood during the day 5 4 3 2 1 9 2. In your neighborhood at night 5 4 3 2 1 9 3. In parks, trails, and recreational areas in the Villa e 5 4 3 2 1 9 4. In commercial and retail areas 5 4 3 2 1 9 5. Overall in the Village 5 4 3 2 1 9 6. Downtown after dark 5 4 3 2 1 9 7. Traveling by bicycle in the Village 5 4 3 2 1 9 8. Sho ping in the Village after dark 5 4 3 2 1 9 9a. Please indicate specific places in the Village, if any, where you do not feel safe: 10. PUBLIC SAFETY SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following: How satisfied are you with: 01. Visibility of police in neighborhoods Very Satisfied 5 Satisfied 4 Neutral 3 Dissatisfied Very Dissatisfied 2 Don't Know 1 9 02. Visibility of police in retail/commercial areas 5 4 3 2 1 9 03. Efforts to prevent crime 5 4 3 2 1 9 04. Enforcement of traffic laws 5 4 3 2 1 9 05. Enforcement of parking laws 5 4 3 2 1 9 06. Overall quality of police response times 5 4 3 2 1 9 07. Police education programs 5 4 3 2 1 9 08. Overall professionalism of the police department 5 4 3 2 1 9 09. Overall quality of police protection 5 4 3 2 1 9 10. Friendliness of police department 5 4 3 2 1 9 11. Overall quality of emergency medical services EMS 5 4 3 2 1 9 12. Overall quality of fire protection services 5 4 3 2 1 9 13. Overall professionalism of the fire department 5 4 3 2 1 9 14. Friendliness of the fire department 5 4 3 2 1 9 15. Fire De artmentlEMS education programs 5 4 3 2 1 9 11. Which FOUR of the Public Safety services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years? [Write in the numbers below using the numbers from the list in Question 10 above.] 1 st: 2nd: 3rd: 4th: 12. DIVERSITY. Using a scale from "1" to "5" where "5" is "Excellent" and "1" is "Very Poor," how well do you think the Village of Mount Prospect currently serves the following populations? Specialized Populations Excellent Good Average Poor Very Poor Don't Know 1. 1 Non-English speaking ersons 5 4 3 2 1 9 2. Persons who are deaf or hearing impaired 5 4 3 2 1 9 3. Persons with limited physical mobility 5 4 3 2 1 9 4. Persons with disabilities 5 4 3 2 1 9 5. Seniors 5 4 3 2 1 9 6. Underrepresented populations in the Village 5 4 3 2 1 9 7. LGBTQ+ 5 4 3 2 1 9 8. Youth 5 4 3 2 1 9 ETC Institute (2023) Page 3 13. HUMAN SERVICES. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services: 1. satisfied are you with: Accessibility of Village Human Services programs Very SatisfiedHow 5 Satisfied 4 Neutral 3 Dissatisfied Very Dissatisfied 2 Don't Know 1 9 2. Villa e food pantry 5 4 3 2 1 9 3. Medical lending closet 5 4 3 2 1 9 4. Overall quality of nursing services 5 4 3 2 1 9 5. Public health nursing services meeting community needs 5 4 3 2 1 9 6. Overall quality of social services 5 4 3 2 1 9 7. Social services meeting community needs 5 4 3 2 1 9 8. Overall quality of senior services 5 4 3 2 1 9 9. Quality of Human Services programming and events 5 4 3 2 1 9 14. Which THREE of the services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years? [Write in the numbers below using the numbers from the list in Question 13 above.] 1st: 2nd: 3rd: 15. COMMUNICATION. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following services: 16. Which of the following are your primary sources of information about Village issues, services, and events? [Check all that apply.] (01) Village website (08) MPDC Public Access channel/online streaming (02) Local newspaper (09) YouTube (03) Facebook (10) Word of mouth (friends/neighbors) (04) Twitter (11) Village e-mails/press releases (05) Nextdoor (12) Public meetings (06) Village signs and banners (13) Village Newsletter (07) Instagram (14) Other: 17. Which THREE of the methods listed above in Question 16 are your MOST PREFERRED ways to learn about Village issues, services, and events? [Write-in your answers below using the numbers from the list in Question 16.] 1st: 2nd: 3rd: ETC Institute (2023) Page 4 How satisfiedare• Satisfied -d Dissatisfied 1 Don't 01. Availability of information on Village services and activities in a language of which I am fluent. 5 4 3 2 9 02. Timeliness of information provided by the Village 5 4 3 2 1 9 03. Quality of Village's print newsletter 5 4 3 2 1 9 04. Quality of Village's website mount ros ect.or 5 4 3 2 1 9 05. Quality of Village's social media Facebook, Twitter 5 4 3 2 1 9 06. Quality of Village's Experience Mount Prospect website experiencemountprospect.or 5 4 3 2 1 9 07. Quality of Village's e-mail E -Newsletter 5 4 3 2 1 9 08 Quality of Mount Prospect Digital Communications (MPDC) programming 5 4 3 2 1 9 09. Overall usefulness of the Village's website calendar 5 4 3 2 1 9 10. Transparency of Village information 5 4 3 2 1 9 11. Clarity and understandability of Village bills 5 4 3 2 1 9 16. Which of the following are your primary sources of information about Village issues, services, and events? [Check all that apply.] (01) Village website (08) MPDC Public Access channel/online streaming (02) Local newspaper (09) YouTube (03) Facebook (10) Word of mouth (friends/neighbors) (04) Twitter (11) Village e-mails/press releases (05) Nextdoor (12) Public meetings (06) Village signs and banners (13) Village Newsletter (07) Instagram (14) Other: 17. Which THREE of the methods listed above in Question 16 are your MOST PREFERRED ways to learn about Village issues, services, and events? [Write-in your answers below using the numbers from the list in Question 16.] 1st: 2nd: 3rd: ETC Institute (2023) Page 4 18. IN-PERSON CUSTOMER SERVICE. Have you visited the Village in person with a request for service or to pay a bill during the past year? (1) Yes (Answer Q18a.] (2) No [Skip to Q19.1 18a. Using a 5 -point scale where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", please rate your satisfaction with the Village employees you have contacted regarding the following: 1. How would you rate the following: � Village staff were polite and courteous Very Satisfied Satisfied 4 Neutral 3 Dissatisfied 2 Very Dissatisfied 1 Don't Know 5 9 2. An inclusive and welcoming environment was provided 5 4 3 2 1 9 3. Village staff helped you resolve the issue 5 4 3 2 1 9 4. Your inquiry was answered promptly and accurately 5 4 3 2 1 9 5 Your inquiry was resolved by the first employee you were directed to 5 4 3 2 1 9 6. You felt the interaction was a positive experience 5 4 3 2 1 9 19. TELEPHONE OR ELECTRONIC CUSTOMER SERVICE. Have you contacted the Village with a request for service or to pay a bill during the past year, via the telephone or electronically (e-mail, website)? (1) Yes [Answer Q19a-c.] (2) No [Skip to Q20.] 19a. Using a 5 -point scale where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", please rate your satisfaction with the Village employees you have contacted regarding the following: 19b. How did you contact the Village? (1) Phone (3) Social media (5) Elected official (2) E-mail (4) Website 19c. If you left a voicemail message, did you get a call back? (1) Yes (2) No 20. Which three methods listed below would be your MOST PREFERRED ways of contacting or conducting business with the Village? [Write in your answers below for your 1st, 2nd, and 3rd choice.] (1) Phone (3) In-person (5) Social media (7) Mobile apps (2) E-mail (4) Postal mail (6) Website submission or chat 1st: 2nd: 3rd: ETC Institute (2023) Page 5 How would you rate the following: Village staff were polite and friendly Very Satisfied Satisfied 4 Neutral 3 Dissatisfied 2 Very Dissatisfied 1 Don't Know 9 1. 5 2. Village staff helped you resolve the issue 5 4 3 2 1 9 3. Your inquiry was addressed promptly and accurately 5 4 3 2 1 9 4 Your inquiry was resolved by the first employee you were directed to 5 4 3 2 1 9 5. You felt the interaction was a positive experience 5 4 3 2 1 9 19b. How did you contact the Village? (1) Phone (3) Social media (5) Elected official (2) E-mail (4) Website 19c. If you left a voicemail message, did you get a call back? (1) Yes (2) No 20. Which three methods listed below would be your MOST PREFERRED ways of contacting or conducting business with the Village? [Write in your answers below for your 1st, 2nd, and 3rd choice.] (1) Phone (3) In-person (5) Social media (7) Mobile apps (2) E-mail (4) Postal mail (6) Website submission or chat 1st: 2nd: 3rd: ETC Institute (2023) Page 5 21. DOWNTOWN DISTRICT. Please rate your satisfaction on a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with the following aspects of Downtown Mount Prospect: How satisfied are you with: 01. General appearance of Downtown Very Satisfied 5 Satisfied 4 Neutral 3 Dissatisfied Very Dissatisfied 2 Don't Know 1 9 02 Convenience of the Village's Emerson and Maple Street parking decks 5 4 3 2 1 9 03. Types of downtown retail and entertainment establishments 5 4 3 2 1 9 04. Hours downtown businesses are open 5 4 3 2 1 9 05. Availability and convenience of downtown parking 5 4 3 2 1 9 06. Adequacy of green space downtown 5 4 3 2 1 9 07. Overall downtown walkability 5 4 3 2 1 9 08. Variety of downtown restaurants 5 4 3 2 1 9 09. Availability of bicycle parking facilities downtown 5 4 3 2 1 9 10. Adequacy/condition of the Metra train station 5 4 3 2 1 9 22. COMMUNITY PRIORITIES. On a scale of 1 to 5, where 5 means "Very High Priority" and 1 means "Very Low Priority," please rank the importance of the following issues: How would you rate the following: 01. Overall quality of services provided by the Village Very High Priority 5 High Priority 4 Neutral Low 3 Priority 2 Very Low Don't Know Priority 1 9 02. Flood prevention and storm water management 5 4 3 2 1 9 03. Quality and drivability of Village streets 5 4 3 2 1 9 04. Availability and integration of biking lanes and trails 5 4 3 2 1 9 05. Crime prevention 5 4 3 2 1 9 06. A balanced Village budget 5 4 3 2 1 9 07. A vibrant downtown 5 4 3 2 1 9 08. Availability of parking in downtown near amenities 5 4 3 2 1 9 09. Greater residential density in downtown 5 4 3 2 1 9 10. Diversity of housing choices 5 4 3 2 1 9 11. Environmentally sustainable practices 5 4 3 2 1 9 12. Arts and cultural amenities 5 4 3 2 1 9 13. Availability of green space 5 4 3 2 1 9 14. Historic preservation 5 4 3 2 1 9 15. Overall quality of life 5 4 3 2 1 9 16. Walkability of downtown and other areas 5 4 3 2 1 9 17. Village sidewalks 5 4 3 2 1 9 18 Supporting diversity, equity, and inclusion of new and existing residents within the community 5 4 3 2 1 9 23. Which FIVE of the Priorities listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO Years? [Write in the numbers below using the numbers from the list in Question 22 above.] 1 st: 2nd: 3rd: 4th: 5th: DEMOGRAPHICS 24. How many years have you lived in Mount Prospect? years 25. What is your age? years 26. Counting yourself, how many people in your household are? Under 5 years: 15 -19 years: 35 - 44 years: 65 - 74 years: 5 - 9 years: 20 - 24 years: 45 - 54 years: 75+ years: 10 - 14 years: 25 - 34 years: 55 - 64 years: ETC Institute (2023) Page 6 27. Are you or other members of your household of Hispanic or Latino ancestry? (1) Yes (2) No 28. 29. 30. Which of the following best describes your race/ethnicity? [Check all that apply.] (01) Asian or Asian Indian (04) White or Caucasian (02) Black or African American (05) Native Hawaiian or other Pacific Islander (03) American Indian or Alaska Native (99) Other: What is the primary language spoken in your home? (1) English (3) Polish (5) Gujarati/Hindi (2) Spanish (4) Korean (6) Other: What is the secondary language spoken in your home? (1) English (3) Polish (5) Gujarati/Hindi (2) Spanish (4) Korean (6) Other: 31. Please indicate your level of education. [P/ease check the highest level of education you have obtained.] (1) High school, no degree (5) Bachelor's degree (2) High school graduate or GED (6) Master's degree (3) Some college (7) Professional Degree (JD, MD, DDC, etc.) (4) Associate degree (8) Doctorate Degree (PhD, EdD, etc.) 32. Which of the following best describes your household income? (1) Less than $20,000 (3) $40,000 to $59,999 (5) $80,000 to $149,999 (2) $20,000 to $39,999 (4) $60,000 to $79,999 (6) $150,000 or more 33. Which of the following best describes where you reside? (1) Own (2) Rent (3) Live with another household 34. Do you describe yourself as a man, a woman, or in some other way? (1) Man (2) Woman (3) Some other way (4) Prefer not to respond 35. Use the space below to address any additional comments you wish to share with the Village, including suggestions for additional or improved Village services. 36. Would you be willing to participate in future surveys sponsored by the Village of Mount Prospect? (1) Yes [Please answer Q36a] (2) No 36a. Please provide your contact information. Mobile Phone Number: Email Address: This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 Your responses will remain completely confidential. The address information printed to the right will ONLY be used to help identify which areas of the Village are having problems with Village services. Thank you. ETC Institute (2023) Page 7 M+awn �'xyt�lts�=e Item Cover Page Subject 2023 Community Survey Results Discussion Meeting April 9, 2024 - MEETING OF THE MOUNT PROSPECT COMMITTEE OF THE WHOLE Fiscal Impact Dollar Amount Budget Source Category DISCUSSION ITEMS Type Presentation Information Survey History In 2016, the Village completed its first Community Survey with ETC Institute ("ETC"), a company specializing in market research and survey analysis. Community surveying allows staff and the Village Board to hear resident opinions on services provided by various departments including public works, community development, human services and public safety. It also engages citizens in a meaningful way, as staff can utilize response data to help shape long-range strategic planning and investment decisions. One of the benefits of utilizing a specialized company such as ETC is that they are able to compare the Village's response data to similar survey responses on a Great Lakes regional and nationwide levels. More details on this comparison are included in the Summary of Survey Responses. Creation and Distribution of the Survey The survey includes questions related to residents' preferred forms of Village communication, the downtown district, overall community and quality of life. To provide a baseline comparison, the majority of the 2023 survey questions match the 2016 and 2020 surveys. The survey concludes with residents prioritizing various Village policies and providing basic demographic information. ETC formatted, printed, and mailed the survey questions and introductory cover letter to residents in late November 2023. An online version of the survey was also available for residents that wished to complete it electronically. A survey incorporating community feedback was recommended by inQuest consultants as part of a DEI report completed in early 2023. In order to address the recommendation the survey was modified to expand the scope while allowing data to be tracked over time. This involved operating within the existing survey and without changing the overall length. The following updates were made to the 2023 survey. • Question 3, Overall Community I The area "Feeling of welcome and acceptance toward people of diverse backgrounds within the Village" was added for respondents to rate their satisfaction. Also, the area "Variety and quality of commissions" changed to "Overall feeling the Village Board of Trustees represents you". This adds an element of inclusion and still provides feedback on the Board. • Question 12, Diversity I The populations "Underrepresented populations" and "LGBTQ+" were added. Staff felt this question left out two notable population groups: groups based on race or religion, and LGBTQ+ populations. However, due to space restrictions, it was not possible to identify each race or religious affiliation individually. • Question 15, Communication I The service "Availability of information on Village services and activities" now references "in a language of which I am fluent". • Question 18, "In -Person Customer Service" I The rating options were modified to allow respondents to rate their satisfaction on "An inclusive and welcoming environment was provided". • Question 22, Community Priorities I The issue "Supporting diversity, equity, and inclusion of new and existing residents within the community" was added. Discussion Completion of the Survey Residents were randomly selected to participate in the survey and given approximately two weeks to complete it. A reminder call from ETC was placed to those residents that did not complete the survey within the first seven days. The target was to have 400 surveys completed; upon the deadline ETC confirmed they received 461 completed surveys. The results for the random sample of 461 households have a 95% level of confidence with a precision of at least +/- 4.5%. In 2020, there were 450 completed surveys that provided a 95% level of confidence with a precision of at least +/-4.6%. Summary of Survey Responses Overall, resident responses were very positive. The satisfaction rating for the Village rated significantly higher (difference of 5% or more) than the U.S. average for all 52 areas assessed by the survey, and nearly the same for the Plains regional average (51 of areas assessed were significantly higher than average). The top three services that rated above the U.S. and regional averages are: • Quality of Customer Service • Maintenance of Village Streets • Maintenance of the Village's Downtown Overall, the Village has 13 services with a 90% or more satisfied rating (combined 4 - Satisfied and 5 - Very Satisfied on a 5 -point scale excluding "don't know" responses). • Quality of residential garbage collection service (96%) • Feeling of safety in your neighborhood during the day (96%) • Overall quality of emergency medical services (93%) • Overall quality of fire protection services (93%) • Snow removal on major Village streets (93%) • Maintenance of the Village's Downtown (92%) • Quality of residential curbside recycling service (92%) • Quality of Customer Service (91 %) • Overall feeling of safety in the community (91 %) • Quality of services provided by the Village (91 %) • Cleanliness of streets & other public areas (90%) • Maintenance of street signs & traffic signals (90%) • Overall quality of Library services (90%) The survey also asked residents to prioritize certain policy areas that should receive the most emphasis over the next to years, to help determine where the Village should focus efforts. The top 2023 results for future focus are: • Crime Prevention • Balanced Budget • Quality of Services Crime prevention, balanced Village budget, flood prevention and stormwater management were the top prioritized areas in the 2020 and 2016 surveys. Prioritization on this list is not necessarily an indicator of dissatisfaction, it is simply to note what areas residents believe should receive the most focus by the Village. A policy area can be both a high priority for focus, while at the same time have a high level of satisfaction. To compare both prioritization and satisfaction, ETC refers to the Importance -Satisfaction ("I -S") rating (more below). Trend Analysis From 2016 to 2023, satisfaction ratings have increased or staved the same in 83 of the 102 areas that were assessed. There have been significant increases (5% or more) in satisfaction in 59 areas. The top three areas that saw the greatest increase in satisfaction are: • Quality of MPDC programming (+28.4%) • Management of Village finances (+24.1 %) • Value you receive for tax/fees (+20.4%) From 2020 to 2023, satisfaction ratings have increased or stayed the same in 68 of the 112 areas that were assessed. There have been significant increases (5% or more) in satisfaction in 15 areas. The top three areas that saw the greatest increase in satisfaction are: • Property maintenance standards (+14.8%) • Management of Village finance (+12.6%) • Availability of information on services/activities (+11.1 %) The full long-term and short-term trend analysis is in the Executive Summary of the attached Findings Report. Importance -Satisfaction (I -S) Analysis ETC conducts an I -S analysis that examines the importance residents place on each Village service and the level of satisfaction with each service. The analysis aims to identify the Village services that are high importance but have low satisfaction levels. This identification will help determine which services have the most significant impact on overall satisfaction with Village services in the next two years. By focusing on these services, we can create the best opportunity to improve the overall satisfaction level. The table below shows the I -S rating for all 9 quality of life categories that were rated. Presentation to the Board Jason Morado of ETC will be in attendance at the April 9, 2024, Committee of the Whole to discuss the survey results in greater detail. The report and GIS Maps are attached to this memo. Alternatives 1. Discuss the results of the 2023 Community Survey. 2. Action at the discretion of the Village Board. Staff Recommendation Discuss the results of the Village's Community Survey as conducted by ETC. Attachments 1. Mount Prospect 2023 Survey_Report 2. Mount Prospect 2023 Survey_Maps --------------------- Most-...................................................................................Most Importance - Mast Important Satisfaction Satisfaction I -S Rating Category of Service Important % Rank Satisfaction % Rank Rating Rank High Priority (15.10-.20) Flaw of traffic and traffic management 46% 2 59% 9 0.1896 1 Management of Village finances 48% 1 72% 7 0.1345 2 Medium Priority (IS <.10) Effectiveness of Village communication 25% 6 77% 6 0.0574 3 Maintenance of Village streets 45% 3 89% 4 0.0507 4 Enforcement of Village codes/ordinances 16% 7 72% 8 0.0459 5 Emergency preparedness 26% 5 87% 5 0.0352 6 Quality of services provided by the Village 37% 4 91% 2 0.0328 7 Quality of customer service 11% 8 91% 3 0.0106 8 Maintenance of Village buildings & facilities 10% 9 92% 1 0.0082 9 Presentation to the Board Jason Morado of ETC will be in attendance at the April 9, 2024, Committee of the Whole to discuss the survey results in greater detail. The report and GIS Maps are attached to this memo. Alternatives 1. Discuss the results of the 2023 Community Survey. 2. Action at the discretion of the Village Board. Staff Recommendation Discuss the results of the Village's Community Survey as conducted by ETC. Attachments 1. Mount Prospect 2023 Survey_Report 2. Mount Prospect 2023 Survey_Maps punt PrnsC 0 2023 Village of Mount Prospect Community Survey: GIS Maps Interpreting the Maps The maps on the following pages show the mean ratings for several questions on the survey by Census Block Group. If all areas on a map are the same color, then residents generally feel the same about that issue regardless of the location of their home. When reading the maps, please use the following color scheme as a guide: • shades indicate POSITIVE ratings. Shades of blue generally indicate satisfaction with a service, ratings of "excellent" or "good" and ratings of "very safe" or "safe." • OFF-WHITE shades indicate NEUTRAL ratings. Shades of neutral generally indicate that residents thought the quality of service delivery is adequate. •ZMZJ'''' shades indicate NEGATIVE ratings. Shades of orange/red generally indicate dissatisfaction with a service, ratings of "below average" or "poor" and ratings of "unsafe" or "very unsafe." ETC Institute (2024) Page 1 N cu UD d ��,✓. krr�mrrroQmrrmmsauiarooiie�m�em�%��i�, Dl//L/n fa ®/�lffP/L'/U.////lfi ll rrlo¢a✓.van2V Prq/!Nd Il r D �p//?fII,�JmO�/%%/,7 � iivdpf�Gi tlOR✓ a �� , , fi � ��i� Nnv✓0//t m� m rer u� w O m' wm" m m l^ m w co N gym« wm S aw m * m a U m + x oil �m °gym p � W pM ■ U r 1 yf i orMI'Mma, q/FlOO/ i/Oa � it ral�i/�G/O//Pr/O/i � N cu UD d ti m v UDa d N a N '� '� .Q -0 cn L m @ a ay _D � CY as ca w U) } Z } Z � ... +-a C(/co , ...0J � )AN/%GL1lffYY //®OiG!(lf((YOL/y�p/!ly/RI U✓ (GfrlSfRR / rn 6u%/� a,rr ra�fRffih ! ,�� ..mi9/e� `�/ ..a fm. , 1�imh I �/// .00 m v UDa C O U 42 U) re, �,z a✓ mzi o7l ��N�ilc,✓ i drr rr M................... ! � y C� 01 n Cud ^-j ^W W buo m i� O m SA n� w C U al � 0 -0CL D U) 16 � j 0 Z 0 j Z +-j 1 [1-1- - n� C O U 4- U) +-j rarrrr�it......lL,,�i.!rrvir� v ,wrnim�ri Vi a w � o ( 0 0 rs ti. m ` in a D � CY > 0 16 z a > zo 3 � d f C ti s E w W m C- m r•� U w Cal U 0 a o U � v' »= m @ a co DU) 4— u, >0z0>z ...W i�nrm� ir�num�a�r✓mm�rr 4--o 1 [1-1- - ��x � W �,va a, r��orOd��°��r «a ,araa,�msrnm � V �J i gym. '1 . m.umia�fl pop aw�u w y C al U 0 a o � —5 � CY } 0 Z 0 j Z / 1mn iraoa„r�iiarlb�mm�rrr mit «aram�iogim u i ,,,oh N aw�u N r -I cr w Cal U 0 a o f t � co -5 � CY } 0 Z C1 j �i�, e✓ rr�1 4--o co 1 [1-1- -Z ,� aa�oo rrnlllr7fZ�'�11n�a��Prlf �ar��imvGin�6m Ra ram�pPg�m „� .,�m.umaa f t r Da i 1 "� � r eo// ,r7✓r �ru� � e, ,ice ��j%O��rl/rI ii//ARIi/i�% �" � "DY ,� / z�"•c / /�"��'j� ulOU7yinGA p/t�nu6 rumrrrrdmA00uo 0 ti m ODa .. 0C a N N 0 ,0 ry L D � } rn Z 0 j Z n�a��p�uup�✓mmurr 4--+ Q guava, Y�iaIDrilRO✓U�' ��/��OJIOir,r «a m v u „wh rF rfmrmia, ... gym. l r Da i 1 "� � r eo// ,r7✓r �ru� � e, ,ice ��j%O��rl/rI ii//ARIi/i�% �" � "DY ,� / z�"•c / /�"��'j� ulOU7yinGA p/t�nu6 rumrrrrdmA00uo 0 ti m ODa �1 C r Da i 1 "� � r eo// ,r7✓r �ru� � e, ,ice ��j%O��rl/rI ii//ARIi/i�% �" � "DY ,� / z�"•c / /�"��'j� ulOU7yinGA p/t�nu6 rumrrrrdmA00uo 0 ti m ODa SA L -J fU w � cf U v' »= m M a l �.k co DU)� } Z } rry C1 z° G//b�/I/fft'il /I�i/J��7Y7i,�i�➢N{Ptl ///(( ivar(lltlAl @' `� / ///�� OO fU � cf l �.k W_ y (�_ 1 ,�u, j��cu i�� ullr7rrl'�iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu N N cu ODd N 71 C v_r m @ a U) 4— (n .. > 0 Z 0 > z i�nrm r rr�ii 4--o u " 1 [1-1- - �,va a, r�nr�.a¢� �aorOd��' °°//or num�a/ur✓mmurr «a , araaumsrn m u �+ / i y (�_ 1 ,�u, j��cu i�� ullr7rrl'�iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu N N cu ODd 71 /7L-� y (�_ 1 ,�u, j��cu i�� ullr7rrl'�iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu N N cu ODd m ti v ODa N co 5 — j � j Z 0 Z 0 iii✓ vmoolozrrun,000wm flddd, r�dd✓p�iiuulud7„anwir «arr.�arU�rr mi ,o.�, V i�,x m ti v ODa w c 0 U m @ a ay v_r � c— � � cu > 0 z 0 > z ... 3 � d 6A,k J. r ,n i ��1�0r �9.�wri nws ryprypi f is i i i �i ff C n Ci i /f010roUj lA�N20Aq iin�a�r �p�r�oioy�/iG. wj OJ �l 1 s.,,n, � Ur,�/'`,� %� �"/�✓p/�o mr�a �ron�a/i�oi�niino,�m�, w 0 cn = _m @ a D ay — ... }16 � 0 Z 0 j /in�ue +-j [1-1- -Z cid, /�imimdn�aaurav//f'/�'/�/�/ a�n�idmr rn �/pirtarm✓� r r, „p,6y� ... gym.. l �l 1 s.,,n, � Ur,�/'`,� %� �"/�✓p/�o mr�a �ron�a/i�oi�niino,�m�, ry 2 C �l 1 s.,,n, � Ur,�/'`,� %� �"/�✓p/�o mr�a �ron�a/i�oi�niino,�m�, � a 7G / ry .-„°� G iirOrrrwll✓,ooi��' i !,w f�. f U d w r U v' »= m M a co - .5 � CY m ca w U) } Z } Z 1- j , ...�J c �, , vm, a�a�/✓�, mr�i iri ii i.�� rrr �inmam iiin ioo�i�anrr✓� ra U) ...!gym. , v g� O � a 7G / ry .-„°� G iirOrrrwll✓,ooi��' i !,w f�. f U r � a 7G / ry .-„°� G iirOrrrwll✓,ooi��' i C U U 4- N p/ Im l// /m / llffPP// p//lll,/iF/�il/!6!R Rb ro(/((O RIG lff ,. mh %r✓DGZ L 1e06(/(/r�/� iF w E _. m @ a D 71, � } 0 Z 0 j Z I//„//dl/lll/ llffffi//p//lll,/iFG.'�il/!6!R 4--r C(�) /G.✓f 1, IYm/4/OLIl/lr/i%��1d%� Rb j�((O R(p w / I x .,. llh , //// „�.11J0D��fl E _. 71, cu OD m CL 0 U 42 N +:, CC3 %.✓avZ L VOID(/(ROY�7 v I/ r, _r 1 r eoO ,�7✓r irfr� e, ,ice ��j%O� rI ii//ARIi/i�% O"'inin "Scomme, mo, IPA 0 N O! ODCL N cu ODCL N Q U +- m w a v_r o� U) > 0 Z 0 > r�✓�/GAir//�C..m�iu u I [-,- -z ldC/L'�J�J/our;�r� D„G u@ilfi" OmLJLIJ/GO/!% , � «a �arU✓mur P / „mh Uf ,ralriiir �'/ / •..` , hr l/ ! fl� .m�u�'p� b N cu ODCL wj OJ s a) a> 0 -0 � L m @ a ay _ � CY as ca w U) > Z > Z a � „0 , ...0J r ldC/L'� . �i/•A�dl�7.�m<rn............ri.�ar�rr mi � D„G /v@ilfi" OevLJLIJ/GO/!% , � 9llOilO.:�'! lam✓ / ,v,v w / V. � rm. ,o rCL c O U 42 va re, �,z a✓ mzi o7l��0//" ��..�� '�rurirolLl�i%mdii�rr v mircrcr �r ,,,,.,, �: i m N O! ODCL N 0 co � 6 0 } 0 Z 0 j /l'lRW ///p�1 4o cocV .... [1-1- -u / `ryfp/O✓ �pJ//.liG�(I/</R RP P/ / lh 4H.Ml fl� ,n�� C6 Ca w.. Lu v s r--I V cr i% wx / .�'chi/iy(✓/�i��i�rlPl�/i��Nil��p/�o „�, // „� /O�ve mg40F///OrJ2, 001�.Y.i 7l/fOflp'Y[d'�rl✓i /q tl�� r Ln N O! ODCL N all 0 m c C. .� U v' '0 - @ a a _m U 42 (n > 0 Z 0 > z �=+.. Rimmer,rmr7ifirJ19EO�(/(%U!7'i��/�1%l ml Ilpffi//p//Il/Ji/�9/!fR( RP �/R7?�i((O R(G lff ,.mG .,.s �lh , v f 71, w Ln N O! ODCL 0 U 4- N +:, �ppp0///Lhlml Ilpffi//p//lll�i/�9/IJRI RO ,af9O,/!LiIIO RIG D ,,.yam '� I /do�aFZ ivmn/i>RZR�immmnn/Ilmvme0IDm8l¢I�' �' DNNIAd wad/.:� pp ! � 1 S„v„ 71, C"d N O! ODCL 0 U 42 N CC3 /(//,,//////,/,),//"(//nl IlRI RO �Rl' iIIO RIG lff „mh /do�aFZ ivmn/i>RZR�immmnn/Ilmvme0IDm8l¢I �' DNNIAd wad/.:/lI ! un 1 E r 0 U 4- N +:, i.„va a, a,�r�'rrtefr��/d/•ra�,r iyirn� ir�mii nu��.�/�r✓mm�rr «a ,araa,�mJrnm � n ,,,.u� A:i uslmramd w ari,:/� 00 N O! ODCL 71, c� ry C 00 N O! ODCL N O! ODCL N 0 w— Ci a> 0 cn = _m @ � U a ay 4— 6 } rn Z C1 o j Z 4--r �r nrm�t �� orrt��irw,�auvwmoi im�i�nn�um ��uair�2�cmr.aurA ri �/ �'s, ta,z�oaai�r lam° ..! ��. ,0 aR��ow��um T O +'$ V buo va crJr 00 N O! ODCL e s� M 9 M cr A �7 SII ' U� /G 4 / r l�_ 1 'gv�� / z�'a` r � ��unG1/ �ir�n�warrrarUm�omm 0 m v ODa N E C U v' »= m @ a co U � } 0 Z 0 j Z Il/ G/// /m I llflffi// Q ,ppJ p//lllliF/�illl6lR Rb V / 1 nu fl� �..1\J ODt A �7 SII ' U� /G 4 / r l�_ 1 'gv�� / z�'a` r � ��unG1/ �ir�n�warrrarUm�omm 0 m v ODa E C"d A �7 SII ' U� /G 4 / r l�_ 1 'gv�� / z�'a` r � ��unG1/ �ir�n�warrrarUm�omm 0 m v ODa C�0 � N a� ca N C 0 U m @ a 5 � CY V)} in Z C1 } z wx r s �_ j �, g DY,., '.l�a„F. 1,yyy��,,,,,,'�/l�iiliAllllUl//0/Im�,d1W/m/d�ay✓�N/ "Dio �oaai�� aR ow�rum r V T W 4� U N� r C�0 � a� ca N 0 wx r s �_ j �, g DY,., '.l�a„F. 1,yyy��,,,,,,'�/l�iiliAllllUl//0/Im�,d1W/m/d�ay✓�N/ m v ODa N W 0 �_ L m M M W ��waca, rinr�.a¢��aolOd�''�'//or i�nrm� ir�mii nu��//m✓mm�rr «a ,araa,�mJrnm �:i x a--+ V V ('6 f _.. E O U V � o Ln O /'. 4� r Ci) cu O LL cu O%Ill7lNo!a�Nil(/�r4inGAp&ice wmerr�/i "Olvalfifff�� M N m v ODa Pon 0 a-+ U 42 N 4-.+ CC3 /o✓. /i�mw /i�,�jjarl�imeainF�rrr «aramvpo�im v i ,,,oh 9 ;F m m v ODa i c� C 9 ;F m m v ODa N O cr m v ODa N y C co D CY } 0 Z 0 } Z / 1mn iraoa„r�iiarlb�mm�rrr 4--o mit «aram�iogim u i ,,,oh m v ODa w m v ODa M O cr � p N U) N C ti 71, cn m @ a D � } 0 Z 0 j Z I//„//dl/lll/ llffffi//p//lll,/iFG.'�il/!6!R 4--o 1 [1-1- - /G.✓f 1, IYm/4/OLIl/lr/i%��1d%� Rb � p 71, /7L-� m v ODa M, f, ,amG/i✓0��'�� ,r� /�A/NOi2i -"«✓p/"0 mr..n ron�aFi�oi� niino, mon i m v ODa f� YM d N co - .5 � CY — m ca w > Z > Z C(/�) „0 , ...0J 1/P //./.?'! l�✓per//, d�6..... R..... rnmm� OevLJLIJ/907 /%/� fl� f, ,amG/i✓0��'�� ,r� /�A/NOi2i -"«✓p/"0 mr..n ron�aFi�oi� niino, mon i m v ODa f� YM f, ,amG/i✓0��'�� ,r� /�A/NOi2i -"«✓p/"0 mr..n ron�aFi�oi� niino, mon i m v ODa I 0 E C:0 0 E C� i 0 C: un ui 0 m v ODa d N .. a N N 0 U +- m w a _D � CY as ca w ua > Z > Z „0 , ...0J KOO m v ODa ■ L� ■ N 0 ca 0 E a� 0 /C _ I VI 0 0 0 C- 0 0 0 I o,l io VII � il; f i i i �, CiJ +,,,,,�, ,,,,,c,,, Ir Ivy �L w lU2�fairrry raarrra�itmiivo,.wm� 00 m v ODa d N I r� co - .5 � CY m ca w U) } Z } Z +-a Co , ...0J � � ... Iff., I o,l io VII � il; f i i i �, CiJ +,,,,,�, ,,,,,c,,, Ir Ivy �L w lU2�fairrry raarrra�itmiivo,.wm� 00 m v ODa I r� I o,l io VII � il; f i i i �, CiJ +,,,,,�, ,,,,,c,,, Ir Ivy �L w lU2�fairrry raarrra�itmiivo,.wm� 00 m v ODa f � w � V 4.J f UO i L „ f „ I 5 r V S ,v !�"" ....,. �, ✓✓✓. r7U ra�✓✓9„ ✓,✓✓ a✓�f��/�//0✓Gl0✓ao�i/(/' t "��i � „ /r rrr �^ P Y�.. J�✓,, r✓/ 0✓/ Iii✓r///ice r✓✓✓��o✓i✓ ,wcmrrrv�rr✓✓//r ✓✓riroiiJJd�.�✓✓^ m v ODa d N - .D 5 U) i>, CY > 0 Z 0 j z -.. +' �"� � G✓///I ✓ ✓®piG✓�Yp�aoff,/ //O uar RltlAI @" a tl✓rlvN✓'✓✓ .s�✓°,9 1 '. W�Ofl� f � w � V 4.J f UO i L „ f „ I 5 r V S ,v !�"" ....,. �, ✓✓✓. r7U ra�✓✓9„ ✓,✓✓ a✓�f��/�//0✓Gl0✓ao�i/(/' t "��i � „ /r rrr �^ P Y�.. J�✓,, r✓/ 0✓/ Iii✓r///ice r✓✓✓��o✓i✓ ,wcmrrrv�rr✓✓//r ✓✓riroiiJJd�.�✓✓^ m v ODa Pon n ,. i /, �/I/ r�rt fa�Jrr(9, ✓,rr/� a/'fJ�/ O' R r 0 v m ODa w � 0 _ Co Ln U) > 0 16 Z 0 j z -.. �"� � GI/l///I Yd ll®piGlfoYiip2�//off,/ //O uar RltlAI @" a tl✓rIDdLli'� ".s///"9 1 '. W�Ofl� n ,. i /, �/I/ r�rt fa�Jrr(9, ✓,rr/� a/'fJ�/ O' R r 0 v m ODa w � r n ,. i /, �/I/ r�rt fa�Jrr(9, ✓,rr/� a/'fJ�/ O' R 0 v m ODa O b0 V � C6 z N �., C. d1�� O bA Cf I Cb �, a✓✓ r7U ramrrl9� ✓,i /a a✓�f��l��f//0✓Gl0✓ao�i/l/' t �y, -g�,n, .,v�co, it r✓�n � �. , r✓/ 0✓/I�i✓r///i �f✓✓✓��o✓i✓ „ocrra/✓U✓✓✓m✓✓✓[ of✓✓iro/✓Jdac/r✓✓� d w - .D 5 U) CY > 0 Z 0 j z ii '. +' it �iu1, F� ✓ v� �v7✓✓/✓rn+'U✓✓/ nr ✓�✓�Y�aOrnai iia uar�,nnr✓� ✓ \: ii .... gym. ,9 `ri� /// g�' O b0 V � C6 z N �., C. d1�� O bA Cf I Cb �, a✓✓ r7U ramrrl9� ✓,i /a a✓�f��l��f//0✓Gl0✓ao�i/l/' t �y, -g�,n, .,v�co, it r✓�n � �. , r✓/ 0✓/I�i✓r///i �f✓✓✓��o✓i✓ „ocrra/✓U✓✓✓m✓✓✓[ of✓✓iro/✓Jdac/r✓✓� V) L- 0 Ca N 0 U +- m w a co � 6 0 } 0 Z 0 j ii�,�ii,�iv�✓�7rviwir +-0 co [1-1- - .. rwmm' owwme i700G��fN',�✓��iaw «aqm v V,/ gym. 1 ! fl� u .�ruv: irr ,rarrm., .... v 1 �p� m v v ODa dry N 0ry U) N ti cn m @ a D f � } 0 Z 0 j Z " l0/ /%//llll llfffG%/0//lllliFG.'�illl6lR ..., u" Rb �O%(/�i((O R( p 2.✓1G2, w /I llh ,� m v v ODa dry w- f C"d f T %l.,..Bps m v v ODa on M r—I i aw�u w f co D CY } 0 Z 0 } Z i I a. /lpOpvr/�jj/a11G�9/!�R! 4--o �n5X X011/ R bliml qjj SO ?lo�aFZ mmm/mnifimrmmfirtfirlLm JOLT /1�/� N P/ A� aw�u f C U U 42 N CCi in,✓,ava, "•ra"110,1011imp irp�ii nu��.�/m✓mm�rr «a r !y „�� uslmramd e w ari,:/� w a ( 0 0 rs ti. in m ` a 5 (h i>, CY > 0 z 0 > zIQ71, c� �f W V ^L W h� buo M O 4-j 0 L 1 C U a-+ U 42 N +-0 rc� C O U 4- U) +-j riu1,K i a✓ mzi o7l�'ocvo/Z„ rr rr�jtlurirolLl�i%rrvir� v,wrnim� ri ,,,,.�� w u w c U »= ` a - w co ,D 5 U)> 0 z 0 > z +:, 1 [1-1- -, ..... ... �,...� �� r ramYaaaga iia uarrairF� r Sao �: i ...r gym., �i�n w.. c� s C6�o cf (cr�w XvD O U 4- U) +-j �iu1„�, � .ate �df!%G»�i�'�G/.�;, rarr rr�itlurirolLl�i.!rrvir� v �,wrnim� ri V i 3 � d J, �', ,f r Ci J /f010roUj lA�N20Aq///�orr�p�r��iOWO�iG. 0 Ln m DDa Dr.= 0 /rte+ 4 wx IIff I � 4 NIS d w — .D 5 U) CY > 0 Z 0 j z +' ��;'nnr II I �mprai isms„ rr��r raOrnai iia uarprr✓� daJ�lGd Yah, ��.� ra lrnn�,,.,,, ,,,,,,gym.✓i �+ / ..�lh , /// I OO.,. /rte+ 4 wx IIff I � 4 NIS II I i a r P a i rvl, „ a/I/ ria famrr(9, ✓,rr/a a/'fJ�i O' a �J N Ln O! DDd I"J f C co U — j � j Z Ju ... 0 Z 0 j -j 1 [1-1- - �n�o,�o�� r�,�iim�a��,�r «ar��ar�vama✓� a r ,,,tea s N Ln O! DDd I"J f Ju N Ln O! DDd W W V L L C6 � L � O �p L O ca ca � cr Q0 I to cr 0 U i�wac2,r........ RO✓U� ��I��OJIOir,r n�a��p��,p�✓mm�rr «a m v fu „w� A: i m Ln v DDa f m Ln v DDa _r 1 "� � r eo// ,r7✓r �ru� � e, ,ice ��j%O� rI ii//ARIi/i�% �" � gave„ / xv'av / �� u�0�urinGA p/t�nui wofurrrv'me0mo� �r w f 0 ,4-0, (n .. > u3 Z } z n�a�rp�uup�✓mmurr N � guava, r........ ROYvu ��l��o/l�irr «a a ," ... gym., v 1 x ! fl� K.� 1 _r 1 "� � r eo// ,r7✓r �ru� � e, ,ice ��j%O� rI ii//ARIi/i�% �" � gave„ / xv'av / �� u�0�urinGA p/t�nui wofurrrv'me0mo� �r f �r _r 1 "� � r eo// ,r7✓r �ru� � e, ,ice ��j%O� rI ii//ARIi/i�% �" � gave„ / xv'av / �� u�0�urinGA p/t�nui wofurrrv'me0mo� �r w y co co 5 U) i>, CY } 0 Z 0 j Z u000vr/�///.111G�9/IFRr co4--o u 1 [1-1- - ul//r/l0/.//I Rb lmuONgjl P/ / //rvlui., ,iiina ,JD➢D�IOu/lll///��u ,.mG w / � 1 n�� // pp � OA i l i�� ullr7rrl'�iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu w f Cal 71, U 0 a 0 U � v' »= m @ a v_r - 5 � 4— (n > u3 Z 0 > z i�nrm r rr�ii 4--o 1 [1-1- - �,va a, r�nr�.a¢� �aorOd��' °°//or num�a/ur✓mmurr «a , araaumsrn m u �+ / i ,' i l i�� ullr7rrl'�iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu f 71, i l i�� ullr7rrl'�iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu .,wrr'W"Morw /J w a� U m @ a co 5 0 > 0 z a > z° co 1[1-1- .. ... err. ,l3�r 0 ., key C OR C U a-+ U 4- N +:, /C/C'+i� ��✓�o., i n✓ r�ra�i,✓,o�im✓�nn�um �ivair�,�q✓✓�aurA ri � V .J /2uZ r�mr.' o woo✓ �PfF�/ , l Of � ✓ � ,� � ..,,. ��i �7wirr� ,✓„�✓��F%+✓l i��r!;ru��//Vcd�Gii✓r'e✓Gdb�✓� � p GW kw�Y U o Ilo :.... l Of � ✓ � ,� � ..,,. ��i �7wirr� ,✓„�✓��F%+✓l i��r!;ru��//Vcd�Gii✓r'e✓Gdb�✓� w c U m @ a u> r N N > > 0 = C Z 0 z lkbkvr/O/�lG/{�R4t®/RU dJil/l�i//1Pl�lONU/JD/JlJii/li[,YN l/lmC,/Jp6�I lRl/l ,,, .� Aarm��uov fl� 1w0ma CO L V �r �N O � +J` O cr,,�„ � � o✓iG� `f fa�Jf�✓ ,�,:�.�G/iiP,ii l��✓'11Ntl/!///G�iill6diiJ�r� Y Ln cu OD CL M (n 0 C- U) Co (1) C: (1) 0 > U) z Z:) > z �lv -1-j buJ T 0 l^0 i �0\) i wb.0 0 i ° $ 4? co 4-1> in z > > z° r vG�cfi"rl�mr IRra 'TImGm � ' �m re iai� LU 0 ev CS. c M 1 cr w Q ? Z /4/^-�1> U) z Z:) > z /�//�G�friiml Rrra no'Onr29dta m n LU 0 cv fix1'. �ievG�'riimr r�ra 'rrmem � � „�� N N � cco a cu > 4? > U) Z Z:) > Z vJ % �w o ..... LU 0 cv m v ODa cu OD m CL co (n 0 Cl. (n U) 4? D >, co co > co z D > z0 irl LU 0 04 irl ° $ ^' W 4? co 4-1 > 0 z > > z uo On W uj V V C6 � lo i Oltj J, e l ° $ 4? co 4-1> in z > > z° 7/1", LU C 7/1", C U U 42 N i�wac�, rinr�,a¢rirROYii�"Ovll0,0/l�i r n�a��p��,p�✓mm�rr «a m v fu „w� A: i C' M Oli 0 cr i GI _r �_ 'w� ,,,,,,>� ✓ zG"` eo✓ �/ G7�0 ��i✓//�rll/iu�✓i✓/✓�inGA�i✓�noi�w✓✓✓✓mRi� w v"" I 0cn, v_r U) 4— (n .. > 0 Z 0 > I✓IGT//p/✓IIJi/�9/IJRI 4--o Ri u� 1 [1-1- -z Oiv✓Z L4ED�✓✓✓��10✓/f�ml RO .Rl/7✓�iIIO RIG lff „mh IF Y/Rllll/ie, �iiir/¢✓l✓ V� 1. „��v1JNl� i GI _r �_ 'w� ,,,,,,>� ✓ zG"` eo✓ �/ G7�0 ��i✓//�rll/iu�✓i✓/✓�inGA�i✓�noi�w✓✓✓✓mRi� v"" I i GI _r �_ 'w� ,,,,,,>� ✓ zG"` eo✓ �/ G7�0 ��i✓//�rll/iu�✓i✓/✓�inGA�i✓�noi�w✓✓✓✓mRi� on 0 U 4- N +:, i�waar, rinr�,aIDrirRaY//a',/�"��ri�n n� ir�num�.riim✓mm�rr «a ,araarr�rnm � n ,,,,,,� V �J uslmramd e w ari,:/� �l�r��iu!� (inGA l�ir�no�"'fouln�ov, 0 rl m ODa 71, �l�r��iu!� (inGA l�ir�no�"'fouln�ov, 0 rl m ODa V C6 L a --a 4- 0 E w O LU 4 O 1O r -I D =4 C U U 4- N CC3 07A V U 4— V) /(//,,//////,/,),//"(//nl IlRI RO �Rl' ill0 RIG lff „mh w / /do�aFZ ivmn/i>RZR�immmnn/Ilmvme0IDm8l¢I d �NNIAd wad/.:/lI f. 71, C"d i j.,� � ,.. r „ 4 /in/a//t�rf�� I e, ,i�(i ✓�%%O rL�I�%I(2l�//u!�% rf l�_ 1 "�v�d„ / zG'a` r � ��unG/� �ir�n�warrmrRmRomm fit 0 ,N j „ ,y„i. ria ra�rrl9, �,rr�i arNf�%l� WIMP 4 P / m rl v ODa N Lnw U - m @ d ami co 5 � CY > 16 Z j 0 0 z° .. X i�i1 irrdrr rr�i�rnr�irmoruiw u�/Ghanrr✓� � �+/ .... gym. ,� r' 0 ,N j „ ,y„i. ria ra�rrl9, �,rr�i arNf�%l� WIMP 4 P / m rl v ODa Lnw fN i 0 ,N j „ ,y„i. ria ra�rrl9, �,rr�i arNf�%l� WIMP 4 P / m rl v ODa w U m @ 5 � a CY N fJ) j 0 Z 0 j z rer. rm/lG%l• oi� ! gym. ,9 env ( a buoI MT� O ■ V ,�u /� ,r O �F cr r ty "',•,w; „da � mr/aFin�rii� a�i�,aain>o �ma�iiimf'°'' ��r �i/nre,¢�'� f L- 0 E N 0 Ln 0 WA T! w� an d 6A� w — .D 5 U) CY Z z > 0 0 j idr//1mi,� �llmarnmprmoruiw hanrr✓� c„ui, e�me�t rl � is.cr��,(,,,,,, T! w� an 6A� 4 wx f d w C al U � 0 -0CL D� � C V > 16 Z j z U) 0 0 �,`� idr// /�r� ��/rnr�irmoru/w u�/Ghanrr✓� � ,,,,,,gym.✓/ V: i g� K�O 4 wx f !w ad u 4 wx d w C al U � 0 -0CL U) i> CY > Z j U) 0 z 0 irdrr �?h.� a�/�mlG%/Cc////� i �. rr�i�rnr�ir moruiw u�/Gh...... ��.� is cr��,�,,,,,, ,,,,,,gym.✓i ...��m. ,� /// g� I �.,.�OO; !w ad u 4 wx 00 v a d cn O _ - U cr' - @ a r � 5 U) V > 0 z a > z 00 v a „'Mom d� cn O V .ry c6 cn (6 r O V 1 rl � � tti0 o� f O � ,t 00 v a d _ - U cr' - @ a r � 5 U) V > 0 z a > z V C6 „'Mom d� +� V C6 cr cn O a -J O v cr WA d N 0 U) ' U - W d f�7 -D 5 U) L^ CY 4-> 0 Z 0 j Z (10� � 0 00 m ODa 07A N 60 O! ODd N C U v' »= m @ a co — U � j 0 Z 0 j Z ;�,�,,�,,,,��„o,�� , � U ar irrrr” ii/r ... hm N 60 O! ODd b-09 N m ! u 5 > 0 16 0 � Z > z �,va .. a, rnm�mrrt��w�auv�amoi �r nmm,r,r��nn�m ��uair��emr.aurA U VJ gym. m 00 v ODa m ! u 2�( •L�Ln • � A i 1; SCh., m 00 v ODa w c 0 U �= m @ a co -5 U) i>, CY > 0 z a > zo �--o .� co iF✓imk✓✓7 i�ri�� r�✓�i��o✓im✓�nn�um ✓uair✓��cmr.aurA ri U)�' ✓ fly. ✓i N v�✓nrrll� ..! ��. ,0 v a ^,SNI ' i OC� i • Dfi M i i cr �" j ✓, ✓✓rr�'ma R� i� 10✓moi i� a��mrm�i a,✓,a 4"°' ��r �iinre,6✓rv'rr " - 1 v ODCL WA C U a-+ U 4- U) +-j Ci3 f w N0 U) as + m w a V (nz z ik nkkkkkkimi�nn�m IQ �kvak,rn��mrrk�kiwkauy.kkoi �ivairk�9km.akk k !u ,�,�, `�+ .. Ak'�ia,z�oaki�r lkk° .. �.m... env f "� 1 a a�R��ow��um Ln_.... T c � aro f (/ ��] T i /k 1, 1 i O k 7� k� 1 �'� k � � o/ki r�✓r irr�, v/k �i ',,,,,! kurG,r�m�Gi �,,,,y, m 1 'r.,, l,ap �y(, �� ,%l'O/// r✓'fA(/AkO kO/k1.,ikaY�kklk/(kk/kklkk[;''�/rlli�lkrkrkJl//kke'Je cr w �i O k —C uV U v' »= m @ a CY V l co - 5 � } 0 Z j Z ^' f, 0 W4--� ... ,0 enva aj dt �i O k —C uV bn f, cm) aj dt Ln M J/0, cr o, w 0 U f0 ami�' m w .5� a o W 6 j Z o j V' 0 0 \ r�ii / �vd WD�/ml%o,'�rm�� numnvaii7iaa�n�um �iurrirml,�gGmirmii P / t: i oo„a,Lc rvr�✓ /�� d� m =OkmD%g2(P 1116.010`I/l,� �.� �� ,�f'i n'� �xv ! "� a 1 .,mi del uNl V O O va 4-jf ca 4� 1 Cf M V O V) m on �b/Gtp rkpy�2,e/f lu,p w m @ a } 0 Z 0 j Z imr � [1-1- - oar„�a�r; ��rvi'i/Lk��u�ro, ,�m rruarr��emr�aurA U lrr ,�,� rF.y;rr r�,�ri ... rm. ,9 �b/Gtp rkpy�2,e/f lu,p N ^ ' U cn m @ a ay W16 W W � o V ...W W i?livdc�, Y��OIDI YaD!(/��A�O!'///rm1II I�j/p//IpAi/OG�6Ail/N!R IIVP/l�,�gp,2twulp U lff ,,,� '� I �.,x nt fl .I llh ,� v ^,SNIN ' N ub X T C f 1va o6 -w �G i�,, Ly_ ^'an�,er; r ✓ ,r�, FL m"� Nif+tully UJY�// anyrr�inoa ooin�„iianmr��ii0/r7� ��r �nu�0�1/l'/�° cr 0 m m ODa w � ca U w� - v' - @ a a - o - 6 > 0 _m a o Z > z 0 O Wu �i✓�liorm�� rip rug✓/a✓I�aanrvm �imrir�,✓✓✓rarmii u i ,,,,gym � rF y-rrrim �✓uaii✓nf/✓ �x„ V C/1 � ca 4) E - O ^v / L cn � > C •V O c— C: O +� O ca � E b0 O bA O •> Q V r -I -0 C— LO O (� �r•-.II V V U 42 U) +-j � �n�,,,,/ mmmum,/..esti, v ,�«,,,�� „ �� a f N I vil WMI � � � � � AC 0 co Z-- 4— (D M o (n 0 z 0 z . . ... .. ..... .. . IQ AC 07A M O 1 d w w C al O � 0 .0 CL U +- m .@ a 2 ` .D = > � CY as ca w U) Z > Z „C , ...�J l9r D„(,� tl�raiiDP"(ldl�(�d /'////"/"""/,//......✓ lllfF lnii i..,,, l(h KOO w 7 T O 4—j •� WA C U a—+ U 4- N +:, co —05ii�mw ii�,arl✓imea✓�✓rrr «ar�am✓po✓�n ... dslmramm ��„�I"✓✓2n c� ry w .5 16 0 0 U)> Z z > r nrm�t�im�i�nn�um � �� orrt��irv,�auvwmoi ��uair�2�cmrwurA ri o,. V �J � s ,9 �n g� � a r l "p T J V !� O cn cn 16 LLI buo6A,k Y fid. d� O / qqqqqq % i Cf i G j I ��'.+ .• ,O%//.1/n✓//f(� �.JV�//OlfJ//%DOi � a;pm�Gi vmii "" wwwwwrifff ��.cr l� u ! � h w �� 0 °a .0 � � o .5� a) > 6 Z o > 0 0 4--o co 1 [--, ] �auv��moi,.r nrm�,r,�imri�nn�um �ivair�,�gLrm�aurA ri O/dv�lOAIX�,� x "O.l�(Pi. vlp6//Il ! � h A � buo o L� ■ •- z Z3 LU cr — o E Ln r --i cr � 4 E I K^ w .0 > 0 Z 0 j z .� ....t ry✓�uioii rm�✓ r�ra�i,✓,o�im✓�nn�um �ivair�,�q✓✓�aurA ri o,� gym.. , i tv f � � 4 E I K^ ) P'p � ,� � ..,,. ��i �7wirr� ,✓„�✓��F%+✓l i��r!;ru��//Vcd�Gii✓r'e✓Gdb�✓� If !t, w _ _ o C. Ln '-50 o 0 z a Wl/ a� is m w o > > z . . ... .. ..... .. . . oa"io�uy�o, iim� r�r�i�,o�im,��nn�m �ivair�,gGrm.aurA rii� V.J ... IQ i� 1 . . . env a E V 07) CL 4A. cn O O L L � 4-a 00 A-2 crU O a--� 00� O wwwwwrifff cr 0 0 0 cu ti m a N m @ a } 0 Z 0 j Z irnum�aia✓mm�rr 4--o [1-1- - �x «a ,araa,�msrnm V �J fl v'r/w/, — I � V a- J cry AL C6 ; � a Ca dl OLn •- r rl �6 l�ir�n/a"f¢Vrm�11n� p&ice mmrr�m"�,,i,,II a✓�lolval6Jlrv'r� f 0 0 cu ti m a PR i yH I� (�_ 1 ,�u, j��cu i�� ullr7r��iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu 0 DDCL w C al 71, U � 0 o .0 m @ a v_rU)4— (D (n > 0 Z U) C1 > z 4..0 1 [1-1- , 1101 gym. l v m...... fl i yH I� (�_ 1 ,�u, j��cu i�� ullr7r��iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu 0 DDCL 71, i yH I� (�_ 1 ,�u, j��cu i�� ullr7r��iu!uu�(/��inGA l�i�uno�w¢rurarnuauovu 0 DDCL U O Ri 4— fJ) rm .... rr «a r�,wa a ,gym" i w Ul � in m Z-- 'a D U) CY a� 6 m Mw o > cn z a > z ..gym. I V • V �� I��II V G Gr wz wx ", ,N iin/a//r�rr� e, ,��6 ✓ Ln i�0 i r rlf��Plll7l�//i!rlJ�il(/��nGA Irirr�inoi�wofrrrrUm�io✓�v¢ N O cu N DD CL o c� rycv C V • V �� I��II V G Gr wz wx ", ,N iin/a//r�rr� e, ,��6 ✓ Ln i�0 i r rlf��Plll7l�//i!rlJ�il(/��nGA Irirr�inoi�wofrrrrUm�io✓�v¢ N O cu N DD CL 0 U 42 N CC3 //nl RI RO �Rl'iIIO RIG lff „mh /do�aFZ ivmn/i>RZR�immmnn/Ilmvme0IDm8l¢I�' .> 4 DNNIAu wad/.:/l( ! un 1 E m O cuti DD CL . N O I N 70A C- U C all U � -0CL co M D � CY } 0 Z 0 j Z 4--o 1 [1-1- -) � �101G//0 D„G /G/@ffid✓1/ DJ/9GYG�7 w /✓ llh n5k pM ... .,.s ,� Y / A. ..11J0D�N 0 DDCL U r� 0 DDCL M 0 1 r—I N WA C U U �nmii oi��,w rr�a �m in«mo� v i „ V J nova a vein axr a w � o 0 0 in m `- a D U) CY > 0 z 0 > Mn z «.,i I Ex 0 DDCL W C U U 4- N +:, �ppp0///Lhlml Ilpffi//p//lll�i/�9/IJRI RO ,af9O,/!LiIIO RIG D ,,.yam '� I /doraFZ ivmn/i>RZR�immmnn/Ilmvmr,.aIDmBl¢I�' �' DNNIAd wad/.:� a w � o ( 0 0 in m Z-- a D U) CY > U3 z 0 > z .. rrr. ,i II Y v �, J 'v,;= „ xnr?c r, i��Rllr7r��iu��//�nGA pir�no�wrtrrm�n�oG� 0 DDCL ` .t 71 ;. Y v �, J 'v,;= „ xnr?c r, i��Rllr7r��iu��//�nGA pir�no�wrtrrm�n�oG� 0 DDCL j.,� � ,.. r „ 4 iin/a//t�rf�� e, ,i�(i ✓�%%O r��%Il�l�//u!�% rf l�_ 1 'gv�� i z�'a` r � ��unG1� �ir�n�warrrarUm�omm fit w 71, U v' »= m @ a co U � } 0 Z 0 j Z 4--o u 1 [1-1- - iirivFZ LdID�fla1Gl��/��l//NL///lGfll lh ll.Y/Rllll/ie, viii i�l//%( /7L-� .,.s , Y 1. „��v1J0D�N j.,� � ,.. r „ 4 iin/a//t�rf�� e, ,i�(i ✓�%%O r��%Il�l�//u!�% rf l�_ 1 'gv�� i z�'a` r � ��unG1� �ir�n�warrrarUm�omm fit 71, /7L-� j.,� � ,.. r „ 4 iin/a//t�rf�� e, ,i�(i ✓�%%O r��%Il�l�//u!�% rf l�_ 1 'gv�� i z�'a` r � ��unG1� �ir�n�warrrarUm�omm fit i _ _ J G� 1 0(diu!��(/��inGA l�ir�no�wnrrm�n�ov� on 00 0 DDCL w a "= a> 0 U)0 a U v' is �y cn CL @ a a _m ( o V) > 0 0 Z j z �=+.. I R'S �ppp0///6/ml IIpPP//p//ll/d!/�9/IJRI RO ,afOO,/!LiIIO RIG `� � /doivFZ R�i��/i>�i>i,�i�immmnn/mL eOIDI YdDIG'r/L D ,..ym I PNb " w++iww, i ad, 71 r I J l i _ _ J G� 1 0(diu!��(/��inGA l�ir�no�wnrrm�n�ov� on 00 0 DDCL 07A 0 DDCL w co v_r U)4- � � ... > 0 Z 0 > z U) .....il. /rv�('f fYrp4/pLl ll��ii%/� Rp Rp/r p 1P „mh {F Y/Rlrll/ie, iriir //ll/%I IQ ... , J v / 1. „..11J0D�N 0 DDCL C"d / 0 DDCL 9 M. W O 1 r—I N 07A 0 U 42 N +:, «aram011o1im v 011.' , V �J 0 cuti DD CL DDCL .into oa�it2� V 7 w a� 0 uaUU U v' a @ a O _m � i>, o > 16 Z j z 0 0 mtt CC3 .— .. �i�tlio rip nu�nva�aanrvrn tt�+tt��9G�rarmtt u i .... gym. , DDCL .into oa�it2� V 7 a� O .— DDCL N 07A N C U �= m @ a co -5 U) i>, CY > 0 z a > z° -o 1 [1-1- - co i>m�m�innyerzJOGrl/7/lI�U91auLNlG7// i �r n1m'it�jilY!�nn/um �iurri�QG�9LrmaurA ¢ '� +� � � // fl� �. gym.. , k� k I L� ,�e,�iv✓nl✓�✓6✓n/G��!✓�cP�iium��✓iiuiaoi�,�nrrrm✓�i✓i✓ ✓i✓i�i,,,�;�rra�ai i✓,a ✓ t/ / �4 N N cu DD CL