Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
6.4 Motion to approve a 60-Month Copier Lease and Maintenance Agreement with Gordon Flesch Company, Inc. for an amount not to exceed $259,902.42.
Mr�GauC �'d'+rt;�iect Subject Motion to approve a 60 -Month Copier Lease and Maintenance Agreement with Gordon Company, Inc. for an amount not to exceed Meeting Fiscal Impact Dollar Amount Budget Source Category Type Information November 15, 2022 - REGULAR MEETING OF THE MOUNT PROSPECT VILLAGE BOARD - $259,902.42. Action Item The Village began the practice of leasing copiers in 2002. Overall, staff has been very pleased with the leasing arrangement. Through the years, the Village has negotiated leases for copiers from Imagetech, Chicago Office Technology (COTG), Nexus Office Systems, Inc., Marco Technologies, LLC and Gordon Flesch Company, Inc. The Finance Department researched new copiers that provide the functionalities needed, to find a reputable service provider for the equipment and to negotiate leases for new copiers. Currently, all of the Village copiers are leased. In 2017, the Finance Department negotiated lease and maintenance agreements with Gordon Flesch Company, Inc. to provide Canon copiers within the Village. In 2021, the Finance Department negotiated a lease and maintenance extension agreement. The equipment and service provided by Gordon Flesch Company, Inc. has been outstanding, and the departments are very pleased with the reliability of the Canon equipment. Eighteen copiers are due for replacement within Village Administration, Finance, Human Services, Police, Community Development, Fire and Public Works Departments. The Finance Department reached out to personnel from all 1 departments regarding the replacement of the copiers and required functionality (i.e. reliability, speed, optional add-ons, types of print and copy jobs, print volume, space constraints, and whether or not upgrades were needed). All departments need copy, print, fax, and scan functionalities and the standardization of the equipment and service provider are a high priority. The Finance Department then began negotiations for a lease and maintenance agreement for new copiers. The goal is to have standardized reliable equipment with the functionality needed and a company that provides excellent service. There are two companies in the Chicagoland area that staff feels meet the needs of the Village to provide leases and service for Cannon Copiers: Gordon Flesch Company, Inc. and Marco Technologies, LLC. Both companies have excellent references and will provide quality equipment and service. Since both companies were comparable, each company was given the opportunity to provide their best and final pricing. The recommended solution for the eighteen replacement copiers includes three Canon imageRunner ADVANCE DX C3830i and fifteen Canon imageRunner ADVANCE DX C5840i which provide copy, print, scan and fax functionalities. The current lease agreement with Gordon Flesch Company, Inc. for eighteen existing copiers ends March 21, 2023. The new lease will provide brand new Canon copiers for a 60 month lease. The Village is not adding any additional machines and will be replacing existing machines at various Village Departments and locations. The Finance Department reached out to the companies listed below and requested proposals for leasing new Canon machines: • Canon Solutions America • Digital Coper Supercenter • Gordon Flesch Company, Inc. • Impact Networking • Marco Technologies, LLC • Northshore Copier Only Marco Technologies, LLC and Gordon Flesh Company, Inc. submitted proposals. Finance negotiated pricing as reflected below. Included is a breakdown of the lease and maintenance costs as well as image costs. The service maintenance agreement covers all scheduled preventive maintenance work and includes all parts, supplies, service, labor and guaranteed service response time. Toner is included in the cost of maintenance. Please find the spec sheets and pricing information attached. 2 The Village currently pays $0.0052 for black and white copies and $0.0418 for color copies. Before the current extension, the Village paid $3,227.63 in monthly copier leasing costs. The current Canon machines were in good condition, and the Village was able to get additional 18 months from them and paid a lower lease payment of $2,077 per month. The new monthly lease payment is lower by $252 per month compared to the original lease amount, and the Village will be able to save $15,120 over the period of five years. Gordon Flesch also offers a Toner Cartridge Recycling Program with a goal to achieve zero landfill waste. Toner recycle bins are supplied to each location and picked up by Gordon Flesch upon request. Staff recommends the Village enter into a 60 month in-house lease agreement and maintenance contract with Gordon Flesch Company Inc. for eighteen new Canon copiers, using their in-house leasing program. The 60 month lease cost for the eighteen (18) replacement copiers, including maintenance, is $2,975/month. All black/white images are paid at an additional rate of $0.0045 and all color images are paid at a rate of $0.035. Gordon Flesch's in-house leasing offers customized invoicing (not available with any third party) and the opportunity to change equipment if business needs change. (The Village took advantage of this by extending our current lease in 2021.) The total 60 month lease, maintenance and estimated image cost based on image history for the eighteen (18) multi -function copiers is $259,902.42. This solution will provide standardized equipment, reliable Canon copiers, and quality service. Funds are included in the operating budgets of the departments to continue the leases and pay the maintenance contract fees. Alternatives 1. Approve the attached 60 -month In-house Lease and Maintenance Agreement KI 60 Black 60 60 Month Months and Total Black Color Month Total Company Monthly Lease Black & White & White Image Color Color Tc Lease Cost White Images Image Cost Price Image Image Cc 9 Copy Price Cost Cost Usage Gordon Flesch $2,975.00 $178,500 2,636,070 $0.0045 $11,862.32 1,986,860 $0.035 $69,540.1$ Marco $3,090.001$185,4302,636,070$0.0035 $9,226.251,986,860$0.035 $69,540.1$ The Village currently pays $0.0052 for black and white copies and $0.0418 for color copies. Before the current extension, the Village paid $3,227.63 in monthly copier leasing costs. The current Canon machines were in good condition, and the Village was able to get additional 18 months from them and paid a lower lease payment of $2,077 per month. The new monthly lease payment is lower by $252 per month compared to the original lease amount, and the Village will be able to save $15,120 over the period of five years. Gordon Flesch also offers a Toner Cartridge Recycling Program with a goal to achieve zero landfill waste. Toner recycle bins are supplied to each location and picked up by Gordon Flesch upon request. Staff recommends the Village enter into a 60 month in-house lease agreement and maintenance contract with Gordon Flesch Company Inc. for eighteen new Canon copiers, using their in-house leasing program. The 60 month lease cost for the eighteen (18) replacement copiers, including maintenance, is $2,975/month. All black/white images are paid at an additional rate of $0.0045 and all color images are paid at a rate of $0.035. Gordon Flesch's in-house leasing offers customized invoicing (not available with any third party) and the opportunity to change equipment if business needs change. (The Village took advantage of this by extending our current lease in 2021.) The total 60 month lease, maintenance and estimated image cost based on image history for the eighteen (18) multi -function copiers is $259,902.42. This solution will provide standardized equipment, reliable Canon copiers, and quality service. Funds are included in the operating budgets of the departments to continue the leases and pay the maintenance contract fees. Alternatives 1. Approve the attached 60 -month In-house Lease and Maintenance Agreement KI with Gordon Flesch Company, Inc. 2. Action at the Discretion of the Village Board. Staff Recommendation Approve the attached 60 -month In-house Lease and Maintenance Agreement with Gordon Flesch Company, Inc. for an amount not to exceed $259,902.42. ATTACHMENTS: Gordon Flesch - Village of Mount Prospect Proposal - v7 - 9-14-22_.pdf Marco 10.03.22.pdf 4 / gnu 4 pp FaUle of Contents CompanyInformation............................................................................................................................4 GFCService and Support.....................................................................................................................7 CorporateCapabilities........................................................................................................................11 FinancialStability................................................................................................................................19 Canon.................................................................................................................................................21 Ricoh................................................................................................................................................... 26 Proposal.............................................................................................................................................. 29 6 Thank you for the opportunity to provide a proposal for Canon and Ricoh options for the Village of Mount Prospect. As the incumbent, we understand that the Village of Mount Prospect values prompt, quality service, quarterly reviews, toner recycling programs, and competitive pricing. You can be confident that if Gordon Flesch Company (GFC) is awarded this contract, your staff and citizens will continue to have uninterrupted and reliable service throughout every day that GFC is responsible for your printer fleet. GFC was founded in 1956 and has been growing steadily and responsibly for more than 66 years. This means the Village of Mount Prospect can continue to count on our organizational and financial stability, ensuring your technology is supported and serviced by the industry's most reliable partner. At the start of this contract, our Project Manager and technicians will help your team through the on - boarding process and, using our proven project management methodology, will ensure a seamless transition. If an issue does arise, GFC's experienced, locally based customer service team and field technicians will be there to keep your organization running without interruption. In addition, GFC's imageCARE managed print service uses the most modern software to deliver your toner and supplies in the most cost-effective and efficient manner possible. Having worked with almost 2,000 municipal, government, and legislative organizations we believe a continued partnership with the Village of Mount Prospect would have a tremendous impact on your customer satisfaction and bottom line. GFC customers know us to be a top -shelf vendor who stands behind our products, honors our commitments and is there when our customers need us. We are among the largest independent companies in our industry in the United States, offering the most modern technology and managed print services. Again, thank you for the opportunity to present you with a proposal. It is our sincere hope to provide a solution that successfully answers your questions, efficiently manages all your needs, and provides long term strategic planning for your business. We are excited about this project and hope to continue being your vendor of choice. Sincerely, Alex Gengo Account Executive t: 630.847.996.3503 1 c: 815.582.6927 agengo(d)-gflesch.com 2 7 011110r4o m ooe w 0 m Company III info irm ti n On behalf of the Gordon Flesch Company (GFC), I would like to thank you for this opportunity to continue to earn your business. We value our current relationship with the Village of Mount Prospect and look forward to maintaining our partnership with you. GFC is the largest independent dealer of Canon products in the United States as well as a full-time Ricoh Family Group (RFP) dealer partner. We are one of the largest and most capable office technology partners in the nation. As a company, GFC currently serves almost 2,000 municipal, government, and legislative organizations. Sixty-six years ago, an entrepreneur named Gordon Flesch left the Royal Typewriter Company to take over a small 3M dealership selling what was - at the time - a breakthrough technology, the Thermo -Fax copier. The first dry copier on the market, it put affordable, easy duplication within reach of more businesses than ever before. In those early days Gordon Flesch not only sold the machines, but he was also their sole repairman as well. In addition, he also offered something else: a commitment to uncompromising service, and to loyal customer relationships that grew out of that "do whatever it takes" approach. Today, GFC has a network of 32 offices in 7 states, employing over 660 associates. The company continues as a vital, family-owned enterprise led by the founder's sons, Tom and Bill Flesch. A third generation of Flesch family members, Patrick and Mark, have moved into senior leadership roles as President and COO, ensuring that the ideals and spirit of our company's founder will be preserved. The company's menu of products and services has diversified as well, as new technologies and workplace changes have created demand for more integrated, networked solutions. In addition to its expansive lines of copiers, printers and other peripherals, GFC has pioneered the implementation of technologies such as electronic document management and services like managed print programs and managed IT services; we are a business technology solutions provider that helps organizations improve operational efficiencies. Amid all that growth and all those changes, one idea has held fast: Gordon Flesch's original commitment to service excellence. That level of excellence isn't merely the summation of over six decades of hard work; it's an excellent foundation on which to build in the decades to come. Main Contact: Alex Gengo Account Executive t: 630.847.996.3503 1 c: 815.582.6927 agengo(c_gflesch.com Principal officers include: • Thomas Flesch, CEO • Bill Flesch, Chief Development Officer • Patrick Flesch, President • Mark Flesch, Chief Operating Officer Your Gordon Flesch Company Branch: One Corporate Drive Suite 103 Lake Zurich, IL 60047 t: 800.950.4718 • Kelly Dolphin, Chief Financial Officer • Kirk Hoeppel, Regional Director of Sales & Operations lII�11J11D�JulJ1��'JD11�11111,11111J�111�1111111�1>��J�JJ aalaa11�1�1a�1�ai��111111�1(���fli�����l���lrU������1� law, a 10 lo0ll ` .l Ah A :N:1 oto mmm Ir GFC Service The GFC name is synonymous with customer service. We do not have a "fix it and run" mentality. Our service professionals have one individual and one team goal. The individual goal is "First Call Effectiveness" which rewards them for their overall thoroughness and technical skill. The team goal is "Response Time". Here the incentive is for the entire service team to work together to minimize our overall response time to all service calls, keeping you going and minimizing down -times. To that end, our service professionals focus beyond just fixing the immediate problem. They also search for other potential problems (e.g., worn parts) during the same service call and take steps to prevent possible machine failure from occurring down the road. GFC Support Since 1997, the Technology Support Center (TSC) has been a key component of our customer service offering. Based out of our Wisconsin facility, the TSC is a modern laboratory equipped with a representative array of our hardware and software solutions. The center is staffed with trained Systems Engineers each specialized in computer operating systems, graphics and color correction, variable data processing and enterprise content management solutions. Their combined expertise covers our complete product and solution suite; ensuring you will receive qualified dedicated support when you need it. With over 18,000 annual calls to the TSC, 95% are answered live by a technician and resolved during that first call. GFC Client Portal Service calls may also be placed electronically through the GFC Client Portal. The users would place their request via a web submission form on a private, secure website. Whether received by phone or electronically, the call information is entered into our system and is assigned to the appropriate technician. The system automatically alerts the appropriate technician for the service call. Error codes are always forwarded to the technicians. These codes and other customer -provided information viewed by the technicians, allowing them to better prepare for the call. 0 , , 1111 , in the service call alert can be 7 12 The GFC Client Portal and the myGFC app make it easy to manage your business technology needs. Place service calls on the new mobile myGFC app or access the customized GFC Client Portal to place your technology data at your fingertips. The GFC Client Portal is a private online interface that will provide complete 24/7 access to tools and information. It allows you to safely and securely navigate through your whole print fleet in a matter of minutes and is an all -in -one hub to manage your output devices. • Requests may be placed 24/7. Any requests received outside of our normal operating hours are given first priority the next business day. • It is important to note that all service requests can be monitored in real time via the GFC Client Portal. GFC has the ability, upon customer request, to set up service call alerts. When enabled, the system will automatically send an email to a customer email address notifying them of a call that has been: • Created • Dispatched • Serviced • Completed • Cancelled Remote Tech Dispatch — Support Call Center GFC provides a toll-free number for customers to use when placing a service call via phone Remote Tech Dispatch. GFC Service Technician Certification Manufacturer Training - All GFC Service Technicians receive extensive manufacturer training provided by manufacturer -certified instructors. Initially, Technicians are required to complete a three- week orientation -training program that reviews office equipment theory prior to their exposure to device -specific training. All service personnel are required to receive manufacturer certification on the equipment models for which they will provide service. Supervised Field Training - All service personnel receive hands-on training upon completion of manufacturer training. In this process, newly trained personnel work alongside either a Service Supervisor or a Senior Service Technician. Ongoing Service Technician Training - The ongoing training of our service technicians is critical to keep their skills current with changing technology. Our technicians are consistently put through multi- level training courses that follow a strict manufacturer -specific curriculum. 8 13 GFC will deliver and install all equipment, fully configured, as well as remove and coordinate the return of existing machines. GFC's team of professional trainers will deliver training sessions at each village office, in coordination with the office manager or Technology Supervisor. We can also provide refresher courses as needed. GFC's customer base ranges from small, single machine installations up to the largest university and Fortune 500 environments, so we can provide large scale training, but with the intimate, personal delivery needed to keep Village of Mount Prospect's staff printer fleet continuing to working at peak efficiency. Customer Training GFC project planners will utilize a standardized training plan for the copier fleet. This will ensure uniformity of end user training and an assumed common set of skills upon which to support plans and future training. Training will be done using a pre -determined set of copying, printing, scanning and faxing operations. Training will be coordinated to allow the maximum number of staff to attend. Key Operator Training The Equipment Training Program includes: • User needs analysis • Equipment overview • Demonstration of equipment features • Hands on • Replenishing supplies • Administrative issues (i.e., placing a service call, escalation list) • Instruction on how to get additional help or information (GFC technical Support Center, How-to Videos, Operator's Manual, etc.). End User Traininq This training covers every feature and aspect of machine operation. It is important to note that the training sessions are extremely hands-on, where the trainer not only explains machine operation, but also initiates active user participation. Network print training will also take place at each site, either with key users or in a classroom setting that enables the maximum number of users to be trained in the shortest possible time frame. Our plan to pre -configure the devices will allow us to spend more time on training. As part of our planned support structure, GFC is committed to continue providing as much on-line help as possible, allowing Village of Mount Prospect end users to learn at their own pace, greatly reducing the need for follow-up training. Webcast trainings may be recorded for later use by Village of Mount Prospect's internal training and support structure. As part of our shared commitment to a positive end user experience at the Village of Mount Prospect, continuing to improve your internal troubleshooting and service capabilities benefits us both. 9 14 0 Ah "Oh Technology Solutions Provider GFC helps organizations develop and implement customized business technology solutions that save time, money and resources by providing a complete suite of the very best office workflow solutions, services and support. From multi -function and single -function output devices to managed IT services, enterprise content management, asset management, business process optimization workshops, on- site services, cloud storage and more. GFC Corporate Capabilities In addition to managing the Village of Mount Prospect printer fleet, GFC can provide Village of Mount Prospect with total office solutions from copier and printing systems, computer networking, and digital document services to copy center management, technology training, and electronic content management. You will have the products and services you need to meet business communication needs and have the customer support staff needed maintain them. GFC has the depth and breadth of resources, technology, systems, and overall management experience needed to successfully manage your equipment fleet and document management requirements. Our value includes: Digital Copiers & Printers—GFC provides sales, integration and support of an extensive array of digital copiers, printers, and print controllers for network and production copying and printing, as well as digital workflow applications. Managed Print Services— Your machines will be actively maintained and supported with preventative maintenance, so that your staff is more productive. GFC manages hardcopy device fleets (copiers, printers, multifunction devices, and fax machines) to assist the business end-user to streamline management and minimize costs associated with printing and imaging. GFC's customized programs cut ownership costs, enhance productivity and reduce energy consumption. Output Management and Printing Solutions— GFC maintains a variety of best -in -breed industry solutions for management of document output including solutions to address needs in secure print with virtual queue release, BYOD authentication and print release, rules based routing of documents to the most efficient devices within the environment based upon document properties, integration with leading edge accounting systems, and the statistical engines to provide for intelligent analysis of the who, what, where, and when of documents being printed. Backed by the certified technical expertise necessary to make sure your projects are implemented flawlessly, GFC can ensure that your company gets the most of their investment into managing output. Elevity Technology Management — Gordon Flesch Company's (GFC) Managed IT division and recently acquired Information Technology Professionals (ITP) have combined to form Elevity. Elevity leverages GFC's size, scale and experience along with ITP's technology and service staff to provide expanded service offerings across the Midwest. Elevity provides Managed IT service and support for more than 10,000 end users, supports almost 5,000 hardware devices, 900 physical servers and network devices. 1116 Elevity has been in business since 2003 and provides a wide range of technology solutions to businesses of sizes across the Midwest, including, a large contingent of financial and banking organizations. Elevity serves more than 400+ customers and employs 70 MSP staff in locations across the Midwest. Industry of Focus: Financial, Legal, Professional Services, Non -Profit and Manufacturing Client Size Range: From over 1,500 users, down to 25 users (less if there is a good fit) Electronic Content Management Solutions— Paper documents offer a wide array of challenges for modern business. Lost documents, increasing compliance regulations, and personal information security have grown to be large issues that most companies need to address to remain successful in their respective fields. GFC business analysts can help provide business process optimization studies to identify areas of concern, as well as make recommendations for process improvements. Using flexible and powerful electronic content management solutions, GFC can provide electronic answers to help solve paper-based problems. Automation of workflow, secure audit trail for documents, comprehensive records management mapped towards industry compliance, and authenticated access to information are all hallmarks of GFC electronic content management solutions. �r 5 ,, ;'OSuTE SERVICES As S ET MANAGED Network Assessment & Design — GFC's highly skilled sales and s° CONTENT technical teams ensure accurate analysis of office -wide information sharing, as well as proper design & implementation of MANAGED E4 MT integrated network document solutions. is SE,RV1 C ES Business Process Optimization —Our trained consultants work i (F with companies of all sizes. This service is designed to identify and �����EuI' improve inefficient processes. GFC consultants conduct a three- step engagement that brings clarity to issues that impact each unique organization, clearing the pathway for optimized outcomes. Outsourcing and Facilities Management— In 1997 The Gordon Flesch Company made a strategic decision to organize our outsourcing service activities into GFC OnSite Services as an official division of the company. GFC has invested heavily into GFC OnSite Services to solidify its position as core offering. GFC`s resource dedication to this market has realized a 300% growth in revenues and continues to grow. In-house Leasing Services – Leasing equipment can conserve cash flow, hedge against inflation, minimize invoices and reduce tax liability. The only problem is that many third -party leasing companies care more about collecting their next payment than helping customers experience the benefits that come from improved business technology. That's why we formed GFC Leasing in 1965, our very own, in-house financing division with the flexibility to do what is right for our clients' business, not just for ours. 1217 In -House Leasing GFC Leasing was formed to provide a personalized, flexible way for our clients to lease business equipment and services. We offer flexible terms, straightforward end -of lease options and, best of all, GFC Leasing will never sell a lease to a 3rd Party. • Flexible leasing terms and no end of term surprises • Customized invoicing — not available with any third party • Change equipment as business needs change • Dedicated and personalized team of experts • Stay up to date with the latest technology • True "Technology as a Service" solutions (TaaS) GFC will continue to offer the Village of Mount Prospect regular Strategic Business Review (SBR) meetings to review fleet status, GFC service performance and recommendations for improvement. As your technology partner, we believe it is essential to meet face-to-face with you to discuss your strategic, operational, and business needs so that we can continue to deliver clear insights and recommendations to help you succeed. The Strategic Business Review will make sure that both parties are on the same page and moving your organization ahead with your Technology Roadmap. GFC can now provide on -demand Strategic Business Review (SBR) meetings to review fleet status, service performance and recommendations for improvement. Building on Microsoft's Power BI analytics platform, GFC is the first office technology company to be able to offer live, data -driven analytics to our customers. Microsoft Power BI, merges different data sources, creates visualizations and uncovers trends and useful statistics. Your data dashboard will provide imageCARE data, uptime statistics and usage trends so that you can drill down and see a complete fleet overview that will help you deploy and upgrade your technology as appropriate. As your technology partner, we believe it is essential to meet face-to-face with you to discuss your strategic, operational, and business needs so that we can continue to deliver clear insights and recommendations to help you succeed. The Strategic Business Review will help make sure that both parties are on the same page and moving your organization ahead with your Technology Roadmap. This is the most accurate, current data, and you will be able to see exactly how well your print technology is performing and how to make your service more cost-effective. 1318 Examples of the information provided in our SBR reporting include Usage Trends, Volumes by Device, Volumes by Location, Device Availability, Service Calls & Resolution, Value of Service Agreements, Action Items, etc. „� VILLAGE OF MOUNT PROSPECT C deet Overview 18 1 7 57 Ibe,m:e, e"rrrrtw':rr„ jx"Ada-rns Avrp Device Age IMrs r�rr 'MseCv rbouk'r s^ u,r�u f�ri l �yv UNITED STATES CNnncnar Bo P " � nvpurnaakrrs r � rru mvc N' ,•,, ;,e fP14, irtdn ;'?d�1 r KANSAS [",uru „4; G iiy' �; vnC4r inuv "' � �i�rrf!�otia9en6131; r � F wrrar, a" airy uur'�'��, 3/7�" ia�a rd rn V Ii1X A cPwWt nF wUm: Make Modell Ecluol;nrncent 0 kxaaticurn SerW 6&number ^ 1 Canon iR ADV C556N CA6418; Poke AdrTirn/? dsa GrUbb W`iXCO2009 Canon 'oR ADV C556M CA6419 Chm Pnrev,PS,Pntatrol-Lisa Grubb WWXCO3446 Carncan "iR ADV C55M CA6420 V'iPBage €:Park°s 01flce-Karen Agoranos VW'XCO3438 Canon iR ADV C55M CA64:313 Cornm Dev-13kig/Cannrar Harmon 'dWXC03664 Canon dR ADV C556NH'.:n6548 lnveshg atien5-hsa G 1�WXC:f 3357 Carlon oR ADV C�5535e CA6554 Com Connection Ctr-MariaNnrla Contreras 1dWXF05445 aWm iii VILLAGE OF MOUNT P'ROSP'ECT 11eCCC ovrrtA€evv 18 1 7 57 lar^v� es o ntiacts Locations Avg Device Age N4o 3 .. __... uaddr bw;tiiL^��aruGru. � "` ;vdrnvr aria o' r3rr,n,r,ry-ra � cab UNITED STATES garnGi G�uvin s,fr ati�rek uiarvuv C"okir¢nfnn „- Nr A./l l R ° VY'Ndvn my r, ry ,-, f ;VdnBp ,JMA r� 0. N � F4'AoG'41 G" F r vtl U.JI'{I 5 n�a... ..b 6, " ,ar.,'m.,rnry ,. evu.paa,atGanwan,�r-[ Make Model Caluiprnec'nt ID Locatue: VILLAGE OF MOUN� PROSPECT Servke hends Make Orwon Smice Calls By Location Sorvice CaHs By Make/Model/DeOce 1520 Ilinvoiiciing and Il iilllliing GFC provides electronic invoices monthly. GFC is currently providing more advanced spreadsheets and reports to allow the Village of Mount Prospect administrators to drill down into their invoices and uncover pain points and any improvements or changes they would like to see. GFC provides summary invoicing as a matter of normal business operations. All site data is captured and consolidated electronically, with a summary invoice generated from GFC's billing system and submitted electronically. This Master Invoice typically is generated on a monthly basis; GFC remains committed to being flexible in providing many invoice format options and schedules that efficiently serve the Village of Mount Prospect's needs. The Village of Mount Prospect can track all of its current billing information via the GFC Client Portal, a private, secure website that enhances customer relationships by providing complete 24x7 access to collaborative tools through an Internet connection. The portal allows you to navigate through your whole print fleet in the matter of minutes. It is an all -in -one hub to manage your account devices efficiently and effectively. The features and functionality available through our web -based portal include: • Service Call Request • Monitor Service in Real Time • Full Account Summary • Service Histories • Review Invoices • Online Payments • Monitor Payment • Activity Complete • Equipment Information • View Meter History • Order Supplies • Track Supplies Shipments • Report Meter Readings • Manage User Settings cR)$ 1621 CALLS A ORDERS 1621 Fcneir IRecclliing Ircgirirn GFC offers a Toner Cartridge Recycling Program to all of its customers. The goal of GFC's Toner Cartridge Recycling Program is to achieve zero landfill waste by reusing parts, recycling materials and employing energy recovery. As will all GFC installations, this plan will be optimized for sustainability and to meet green initiative goals. For example, GFC has earned the Environmental Leadership Award from NA Trading, recognizing that the Gordon Flesch Company has recycled over 14,000 drum units with NA Trading and Technology since 2015. GFC Premium Customized Recycle Every GFC customer can recycle used cartridges for free. • Visit gflesch.com > Client Tools > Recycle Services • Choose the type of machine you have and follow the link provided to recycle cartridges. If you have a large printer fleet, you can join the imageCARE Premium Recycle Program. Other Environmental and Recycling Programs Surplus and/or obsolete equipment is not thrown away into landfills; rather, it is handled through the following responsible methods: • Donated to appropriate not-for-profit entities such as churches, social agencies, etc. Sold to wholesalers, who refurbish and sell them on overseas markets. Equipment that cannot be sold is stripped for parts; any remaining materials are shipped to a recycling center. 1722 a I ot" 0 ommm Financial Stability GFC Financial Viability Statement We understand your need to complete a supplier financial viability assessment. The Gordon Flesch Company, Inc. is extremely proud of our business and financial strength; we operate as a Sub - Chapter S Corporation and are on a September 30 fiscal year basis. Revenue for the past fiscal year was $167,500,000. Because of the company's financial strength, our banks provide us with unsecured loans and our suppliers waive any security interest on our inventory purchases. GFC has never had a bankruptcy or reorganization due to financial hardship, nor have we ever been in arbitration. Bank References M&I BMO Harris Bank Contact: Mr. Randy Paulson (608) 252-5939 D&B Number: 02-331-8074 D&B Ranking: 1R2 1924 .l 1[0 iii By choosing GFC and Canon products, you benefit from the strongest, closest manufacturer -dealer relationship in the nation. GFC has been a certified, full-service Canon dealer for over 43 years and is one of Canon's largest and most innovative partners. In fact, Canon has awarded GFC their Top Dollar Volume Award for seven years running, acknowledging GFC as the nation's largest independent dealer of Canon office technology hardware. GFC and Canon GFC will provide state-of-the-art Canon digital copier/printers from the well-known imageRUNNER line. Canon has earned the Buyer's Lab coveted 2021 A4 Line of the Year as the best overall based on rigorous lab evaluations conducted by Keypoint Intelligence's team of analysts. Canon is also a proud recipient of the United States Environmental Protection Agency's 2021 ENERGY STAR for the sixth consecutive year for its outstanding contribution to the reduction of greenhouse gas emissions. Among the benefits to the Village of Mount Prospect are: • Canon units are robust and will perform at an extremely high level over the long run. • Ease of job submission over the network. Canon is among the most easily networked equipment on the market today. • As the largest independent dealer of Canon products in the United States, GFC is afforded the highest level of service and technical support from Canon USA. • Canon is an ISO certified manufacturer, as indicated below: o Quality System — ISO9002 o Registrar — Lloyd's Registrar Quality Assurance o Accreditation Body — UKAS/RAB/DAR (LRQA) o Certification Number — 925332 Canon is also ISO 14001 certified, which specifies a framework of control for an environmental management system that can be certified by an independent third party. Carbon Footprint Certification - Carbon Footprint of Products (CFP) is a system to calculate the greenhouse gas emissions of a product over its entire lifecycle, from raw material procurement to production, distribution, use and EoL (End of Life), and display the total in CO2 equivalent. CFP's are now part of ISO Certification, and in the future are expected to become one of the standards by which consumers select products to purchase. Canon has received CFP certification for its imageRUNNER Advance series of multifunction devices. 2126 Canon uses the "cell" method of manufacturing in which a single person is responsible for the complete building process. By using a single person, that individual is held to a higher standard of quality and accountability than is possible with assembly line systems. The result is higher production rates with significantly fewer defects. GFC can provide an environmental calculator on each device removed/installed to track Environmental Impact to the University. Additionally, GFC tracks toner cartridges disposed of on a monthly basis and will include all of this information in our regular Strategic Business Reviews. In this way, we can measure the environmental impact of our machines and address any issues related to production, transportation and disposal of materials. GFC prides itself on environmental stewardship, but we recognize and are open to pursuing continual improvement in the area of environmental impact. We view ourselves as a socially responsible company that takes very seriously our role in preserving the environment, and we have initiated a number of earth friendly practices in our operations. However, for the purpose of this bid response, we are focusing on the environmental advantages of a Canon equipment solution below. Canon is guided by the philosophy of Kyosei – all people, regardless of race, religion or culture, harmoniously living and working together into the future. They are the recipient of Interbrand's Top 50 Global Green Brand Award; their partnerships/affiliations include: en Transport Partner r ui0iu iuiui i2uiu iui iuuiui uiuiuiui iuiui iuiuiuiu �uiui @�t�dP'rrrc, b�a�r.�,�Nit�eCla+�rerae��hrr� SLIst6ned Exide c The highest honor among ENERGY STAR Awards is the ENERGY STAR Partner of the Year— Sustained Excellence Award. EPA presents the Sustained Excellence Award to partners that have already received ENERGY STAR Partner of the Year recognition for a minimum of two consecutive years and have gone above and beyond the criteria needed to qualify for recognition. Canon U.S.A. has received the 2021 ENERGY STAR® Partner of the Year - Sustained Excellence Award for continued leadership and significant partnerships with ENERGY STAR. 2227 The ENERGY STAR Partner of the Year -Sustained Excellence Award is the highest honor among ENERGY STAR Awards. The U.S. Environmental Protection Agency (EPA) presents the Sustained Excellence Award to partners that have already received ENERGY STAR Partner of the Year recognition for a minimum of two consecutive years and have exceeded the criteria needed to qualify for recognition. This marks the fourth consecutive year Canon has received the Sustained Excellence Award (2018, 2019, 2020 and 2021). This is also the sixth consecutive year Canon has been recognized as a Partner of the Year. • Canon's Lifecycle Assessment System (LCA) seeks to control carbon emissions at each lifecycle stage. The result? An overall CO2 target reduction of up to 50% compared to Canon predecessor models. This equates to as much as 2.5 tons of carbon per year, per device. • Canon offers products that are registered in accordance with the Electronic Product Environmental Assessment Tool (IEEE 1680.2 or EPEAT) for Imaging Equipment. • Each system is equipped with paper-, toner-, and energy-saving features that cut costs and conserve resources. • In order to reduce dependence on petroleum-based materials, Canon uses 100% recycled plastics and bio -based plastics on certain exterior parts. • Using Canon Image Sensor technology rather than traditional CCD sensors reduces power consumption by up to 50%. • Long -life parts and higher -yielding supplies help maximize uptime and reduce the amount of materials consumed during the product lifecycle. • Smaller and lighter design helps improve transportation efficiency. As a result, carbon emissions per transporter vehicle can be reduced by up to 50%. • Advanced Color RAPID Fusing and Induction Heating (IH) technologies reduce power consumption and limit the warm-up period. • Power consumption in Sleep Mode is as low as 1W or less. • The use of White LED array technology in its Color Image Reader compared to a traditional Xenon tube reduces power consumption by up to 75%. • pQ and pO Toners with a lower melting point reduce fusing temperature requirements. • All suppliers are required to meet Canon's stringent Green Procurement policy and environmental terms. This helps Canon exceed the toughest global standards, such as those set by the European Union's RoHS Directive, which controls/restricts the use of hazardous substances Canon USA is certified to the ISO 14001 standard. This internationally recognized standard provides organizations with a framework for developing effective Environmental Management Systems (EMS). With its EMS, Canon U.S.A. can analyze environmental aspects associated with the company's operating activities, products, and services, in order to establish objectives and targets that reduce their negative environmental impacts. All Canon Americas sites with a certified EMS are audited by a third party to guarantee continual conformance to the standard. 2328 Toner Cartridge Recycling Toner cartridges are taken apart, sorted and parts are then reused, recycled or put through and energy recovery process. This produces plastics, metals, and reconditioned parts that can be used in the manufacturing of new cartridges and other products. Absolutely no landfill waste is generated. In 1990 Canon became the first company to launch a recycling program for its cartridges. With the cooperation of its customers, Canon has collected more than 394,000 metric tons around the world. The goal of the program is to achieve zero landfill waste by reusing parts, recycling materials and employing energy recovery. Toner Container Recycling Toner containers are collected, sorted and put through the recycling process. This process recycles at least 75% of toner and plastic and produces plastic flakes that can be used in the manufacture of new cartridges, asphalt and other products. Absolutely no landfill waste is generated. Canon Environmental Impact Calculator (EPC) Canon's Environmental Impact Calculator is an intuitive tool that compares the environmental impact of your current equipment fleet versus a proposed new Canon fleet, demonstrating how you can benefit by upgrading to new more energy-efficient products. The EPC is based on the U.S. Environmental Protection Agency's Typical Energy Consumption (TEC) methodology and values, and other assumptions noted within the calculator. 2429 0 0 '-well w 30 Owl GFC and Ricoh In addition, GFC can fill any need you may have for any category of Ricoh office printers, copiers, and multifunction devices. In addition to being certified as the nation's largest independent Canon dealer, GFC is an authorized, full-time Ricoh Family Group (RFG) dealer partner. This relationship ensures you will have access to: • Genuine Ricoh parts and supplies • Access to Ricoh's technical support and Technical Service Managers • Ricoh's Like -For -Like warranty • Up-to-date Ricoh firmware patches and upgrades • Ricoh Factory Certified technicians Ricoh Service and Support In addition to genuine parts, supplies and service, GFC offers the most up-to-date Ricoh service thanks to Ricoh's Always Current Technology platform. This ensures you have will new features, applications and upgrades installed directly to your device as they become available. No need to call a technician or wait until end of a contract. RICOH Always Current Technology is the leading pillar of the Company's Dynamic Workplace Intelligence (DWI) value proposition for customers. The main purpose of RICOH Always Current Technology is to give customers access to the latest controller features and enhancements via 'Controller Version Up' updates. Ricoh designs its products and software with the environment in mind and meets product compliance requirements. Ricoh's duty is to not only look out for its customers, suppliers and employees but the planet, too. Sustainability has been part of our DNA for 46 years since 1976, we've been an ENERGY STAR° partner — and recognized 7 years in a row as a partner of the year. We also continually promote sustainability in our business practices. Our goals include reducing our environmental footprint through programs such as resource conservation, pollution prevention and energy conservation. In fact, reducing our environmental impact is so critical to us that we've committed to making strides towards achieving zero Green House Gas Emissions by 2050. Many of the Ricoh products have earned the coveted ENERGY STAR label, which means they meet the energy efficiency requirements set by the Environmental Protection Agency. See which ones received the honor, and review stats related to energy consumption, print/copy time and more. In addition, Ricoh Americas has been an ENERGY STAR partner for more than 20 years. In 2014, we were honored to receive an "Excellence in Energy Efficient Product Design" award from the Coalition for Federal Procurement. This award recognizes an outstanding contribution to reducing greenhouse gas emissions by designing energy-efficient products and educating consumers about energy efficiency. 2631 As part of our educational outreach, we encourage everyone in the Ricoh community to take the ENERGY STAR pledge to take energy-saving actions in your home. On the pledge page you can update your progress and monitor your personal savings, as well as total savings by others who have pledged. Ricoh also participates in the SmartWay° program of the Environmental Protection Agency. SmartWay is focused on supply chain efficiency with the intent of reducing transportation -related emissions and environmental risk. With SmartWay's help, we can measure, benchmark and improve the methods by which we ship products so we can route trucks in the most energy-efficient manner. Ricoh is a charter member of the Electronic Product Environmental Assessment Tool (EPEAT°), a program designed to help identify green imaging equipment and electronic devices. Established in January 2013, EPEAT also includes IEEE 1680.2 International Standards for a number of important environmental attributes for imaging equipment, such as: • Energy efficiency • Packaging • Consumable take -back programs • Reduction or elimination of environmentally sensitive substances 2732 W d Proposal Jwpl, IF/ J � „_. oiiii iU/// �� ,//%/%/�2:: i% ,'� ti��Y° e9("�, >';; W ,a,✓,,. Y� I V�W I �,�,ww'"�"',vrryyb,::,,,., IS��I ...... ...... r�iirr �yU S i oiiii%// ell/ 'II�/ ✓m'�"°"'W" YifiYUN''fd'rcmrvm�w+m"Yr'"^mim+,a / AN amm�i Machine Features • 40 Images Per Minute - Black & Whit /Color Energy Star & EPEAT Gold Certified • Quick Startup Mode. 4 seconds First Out Time: As fast as 4.1 seconds (B/W) &1 seconds (Color) • (2) 550 Sheet'Standardl Paper Cassettes 0 Up to 12"' x 18" Size Paper and 14 lb. Bond to 80 lb. Cover 100 Sheet Stack Bypass • 10.1!" Customizable High -Resolution LCD Touch Screen With New Timeline Feature to enhance User Experience • 200 Sheet Single Pass Document Feeder (up to 270 ipm) • Maintain Scanning Integrity with, Multi -Sheet FeedDetection • Rapid )am Recovery • Advanced Color Network Scanning Features. • Improved Scanning Security with TLS 1.3 • Single Pass Scanning • Network Color Scanning to File Folder, E-mail, or FTP • Scan Directly to Word or PowerPoint • Scan as PDF Compact - Decreases File Size of Color Scans • Scan to Text Searchable PDF File Format • Scan to USB Drive • Blank Page Removal • Network Printing - UFR 11, PCL6, Adobe PS3 • Secure Print Via Mailbox and Print Driver 0 Mobile Device Printing 0 Direct Print via USB Drive 0 Standard Wireless Networking 0 5 GB Standard RAM + 256 GB SSD 0 1,2'00 x 1,200 dpi Resolution 0 Enabled with Canon's, Unified Firmware Platform (UFP) to ensure regular updates and continuous improvernents 0 Remote Operators Kit (for remote troubleshooting & support) 0 Integration with existing SIEM systems and McAfee Embedded Control to protect against malware and tampering of firmware and apps 0 Enhanced Security Features: Protecting SSD Data [SSD Data Encryption (FIPS140-2 Validated), SSD Lock], Standard SSD Initialize, Trusted Platform Module (TPM), Job Log Conceal Function, Protecting MFD Software Integrity, Checking MFD Software Integrity (Verify System at Startup, Runtime Intrusion Detection) 0 2/3 IHole Puncher Unit -,1 0 Booklet Finisher -Al with Tri -Fold 0 Buffer Pass Unit -P2 0 Cassette Feeding Unit-AQ1 0 Paper Deck Unit -F1 0 Staple Finisher-AB2 0 Super G3 FAX Board-AX1 2934 Machine Features 0 30 Images Per Minute - Black & White/Color 0 Energy Star Certified 0 Quick Startup Mode: 4 seconds 0 First Out Time: As fast as 6.1 seconds (B/W) 84 seconds (Color) • (2) 550 Sheet Standard Paper Cassettes 0 Up to 12" x 18" Size Paper and 14 lb. Bond to 80 lb. Cover • 100 Sheet Stack Bypass 10.11" Customizable Hi -Resolution LCD Touch Screen • With New Timeline Feature to enhance User Experience 200 Sheet Single Pass Document Feeder (up to 270 ipm) Maintain Scanning Integrity with Multi -Sheet Feed Detection • Rapid Jam Recovery • Advanced Color Network Scanning Features: Improved Scanning Security with TLS 1.3 • Single Pass Scanning Network Color Scanning to File Folder, E-mail, or FTP • Scan Directly to Word or PowerPoint Scan as PDF Compact - Decreases File Size of Color Scans, Scan to Text Searchable PDF File Format Scan, to US8 Drive Blank Paige Removal • Network Printing - UFR 11, PCL, Adobe PS3 Secure Print Via Mailbox and Print Driver • 100 User Inboxes 0 Mobile Device, Printing a Direct Print via USB Drive & Standard Wireless Networking 0 15 GB Standard RAM + 256 GB SSD 0 1,200 x 1,2010 dpi Resolution 0 Enabled with Canon's Unified! Firmware Platform (UFP) to ensure regular updates and continuous improvements Remote Operators (Cit (for remote troubleshooting & support) Integration with existing SIEM systems and McAfee Embedded Control to protect against malware and tampering of firmware and apps • Enhanced Security Features: Hard Drive Disk Erase, HDD Encryption, Initialize & Lock, Mailbox Password Protection Cassette, Feeding Unit-AW1 Inner Finisher -L1 Super G3 FAX Board-BH1 3035 Qty Manufacturer .................. .. ............................................................................,..w._ Model BW Images 1_-.-_-..._ ........... ... ....................................................................... Description 9 Canon iR ADV DX C5840i Volume . . ......... ... ... .... .... ... iR ADVANCE DX C5840i Volume ............. ....... ... .. ......... ... .. ..... . ..................................................... Overage .. ......... ......... . . .......... ................ ................................................................................................................................................................................................. ................................................................................................................................................................................ Buffer Pass Unit -P2 0.0045 0 0.035 iR ADV DX C5840i Staple Finisher-AB2 0 . ........... 0.0045 0 2/3 Hole Puncher Unit -Al iR ADV DX C5840i 0 0.0045 Cassette Feeding Unit-AQ1 0.035 iR ADV DX C5840i Super G3 FAX Board-AX1 3 Canon iR ADV DX C38301 0.035 111 ADV DX C3830i Printer Copier 0 0.0045 0 Cassette Feeding Unit-AW1 0.035 iR ADV DX C5840i 0 Super G3 FAX Board-BH1 0 µµµ ..... ................................. iR ADV DX C5840i Inner Finisher -1.1 .... ........................... 3 Canon iR ADV DX C5840i ......... . iR ADVANCE DX C5840i iR ADV DX C5840i ...... ... . ... . . . . ..... . . ... . .................................................. ....... ....................................... Buffer Pass Unit -P2 0.035 iR ADV DX C5840i Staple Finisher-AB.2 . ... ......................... .. . ................... .................... ...................... . .. ............ . ............................ .. ........................................................................................................................................................................................................................... ............... . . 2/3 Hole Puncher Unit -Al . ..... ......... ................... .. .... .......... . ............................................................................................................................................................................................................................................. 0 0.0045 0 Paper Deck Unit -F1 0.035 iR ADV DX C3830i 0 Cassette Feeding Unit-AQ1 0 0.035 iR ADV DX C3830i -------------------------------------------------- Super G3 FAX Board-AX1 2 Canon iR ADV DX C5840i iR ADVANCE DX C5840i Ill ADV DX C5840i 0 0,0045 Booklet Finisher -Al with Tri -Fold 0.035 iR ADV DX C5840i Buffer Pass Unit -P2 0.0045 0 .. ........ 2/3 Hole Puncher Unit -Al 0 ............... .... . .... ............................. 0.0045 .. ...................... ......... . -Paper Deck Unit -Fl 0.035 . ................. . ............................................. ............... ........................................................................................................................................................................................................................ .............. Cassette Feeding Unit-AQ1 ........ ....... ................................................................................................ 0.035 iR ADV DX C5840i Super G3 FAX Board-AX1 1 Canon 0 iR ADV DX C5840i 0.035 iR ADVANCE DX C5840i Buffer Pass Unit -P2 Staple Finisher-AB2 2/3 Hole Puncher Unit -Al ... ... ... ... .. ....................... .... 'jSuper High Capacity Cassette Feeding Unit -Cl . . ... . .. . . .................... G3 FAX Board-AX1 imageCARE Agreement 3136 BW Images Color Images ..... . ....... ... ... ..... ... ...................................................................................... Volume . . ......... ... ... .... .... ... Overage . ...... ... ... ............. .. Volume ............. ....... ... .. ......... ... .. ........... Overage .. ......... ......... . . .......... iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 . ........... 0.0045 0 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 . ............. ........ ..... .. . 0,0045 ........... ... .. .. .. .... 0 ......... . ..... ... ...... ... . ............. 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 0.0045 0 . .. . ..... . . .............. ........................... .. 0.035 iR ADV DX C3830i 0 0.0045 0 0.035 iR ADV DX C3830i 0 0.0045 0 0.035 iR ADV DX C3830i -------------------------------------------------- -- 0 -------- -- --------------- 0.0045 ----------- -- _ ----------- 0 ---------------- -_1 - ------------------------------ 0.035 ___ -- ------------ Ill ADV DX C5840i 0 0,0045 0 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 iR ADV DX C5840i 0 ............... .... . .... ............................. 0.0045 .. ...................... ......... . 0 ....................................................... 0.035 iR ADV DX C5840i 0 0.0045 0.035 iR ADV DX C5840i 0 0.0045 0 0.035 3136 Network Consultation, Installation and Support Network connected installations include the services of a Digital Support Specialist to manage system integration, training & unlimited access to our Technology and Logistics Center (TLC). Delivery, equipment installation, start-up supplies and training included. Pricing does not include applicable sales tax Pricing valid for 30 days. Information herein is proprietary and con fidenrial and shall not be used or disclosed without prior written consent of the Gordon Flesch Co, 10/11/2022 3237 Machine Features 0 45 Images Per Mlinote, - Mack & White 0 45 Images Per Miinute, - Color & Energy Star & EPEAT Gold Certified 41 First Out Trne: As fast as 3.6 Seconds 0 (2) 5,50 Sheet Standard Paper Drawers * Up to '12" x 18" Size, Paper and 16 1b, to 80 1b, Bond ('30Dqsrn), ■ 100 Sheet Stack Bypass (up to, 11"` x 49.6") 101" Android Smart Operation Panel Toluch Screen, M With Always Current Technology I& Srnart'ScalaNlity "Multiple Screen Configuirations �lncll Classic W) 2-20 Sheet Single, Pass Automatic Duplexurrg Docurnent Feeder (up, to 240 iprn) Advanced Collor Network Scanning Features: • Network Color Scanting to Flile Folder, E-rnaill, & FTP • Scan as PDF Cornpaict - Decreases File Size of Collor, Stans • Scan to USS, I& SD Drive. 10 Blarik-page Rernovall Scan to App4cation (Scan & Copy, Basic ID Card Scanning, etc.) Network Printing - PCL. & Post Script • Secure Print Via Document Server (Mlailbox) and Print Driver • MobIiule Device Printing (thrlu Smart Device Connector App) • Apple Air 'rine • Direct Print via US 8I & SD Drive • 2 GIB Standard RAM + 320 GB HDD • 1,21M, x 1,200 dpi Resofution • Intelligent Support - How-to-Videm. Remote Panel Support,, Autornatic Remote Firmware Updates (if desired), • Enhanced Security FeaturesData Overwrite. Security Systems (00SS), Digital Signature Authorization, HDD Encryption, & Device Firewa,11 between Smart Operation, Paned and Device HDD, • Booklet Finisher SR3270 (1%000 Sheet) • BriIdqe Unit OU3090 0, Fax Option Type, M37 F,nisher SR3260 (1000 Sheet) • Internal Multi-Fol"Cl Unit FD301101 LOT RT3040 • Paper Feed Unlit M3,280, (5S0 Y. 2), • Post,ScHpO Unit Type M37 Punch, Unit PU3080 NA 3438 Ma,chi'ne Features 30 lmages Per Mi�nute - Black & White •30 lrnaqes Per Minute - Color, • Energy Star & EPEAT Gold'Certified First Out Tirne; As fast as 4.5 Seconds, 0 (2) 550 Sheet Standard Paper Drawers a Up to12" x 18" Size Paiperand 16 IL to 80 1b. Bond (300,9s,M), 0 100 Sheet Stack B,y pass (up to 11" x 491.6") a 10. 1" Android Smart Operation Panel Touch Screen * With Allways, Current Technology & Smart Scalability * Mulfiple Screen Configurations (Incpudingi Classic UI) 0 220 Sheet Single Pass Automatic iDupllexing Document Feeder (up to 240 ipni) 0 Advanced COor Network Scanning Features., * Network Color Scanning to File Folder, E-ryiait, & FTP * Scan as PDF Compact- Decreases I'de Size, of for Scans Scan to, USB & SD Drive Blank -page Pen" ovM Scan to, Application (Scan & Copy, Basic Scan-to-0365/0,ocuware, ID Card Scanning, etc,), Network P6nfingi - PCL &I Post Script Secure Print Via Docurnent Server (Maillbox) avid Print Driver Mobile Device Printing (thru Smart Device Connector App) 0 Apppe AirPrint A Direct Print via USB & SD Drive 2 GB Standard'RAM + 320, GB HDD 1,200 x 1,200,dpi Resolution InteHigent Support - How -to -Videos, Remote Panel Support, Autornatic Remote Firmware Updates (if desired) Enhanced Security Features: Data Overwrite Security Systems (DOSS), Digital Sugn,ature Authorizatnon, HDD Encryption, & Device Firewall between Smart Operation 'Panel and Device IDD. • Fax Option 'Type M37 • Internal Finisher S,R3250 (500 Sheet) • Paper Feed Unit PB3280 (5150 x 2) • PostScript Unit Type M37 ...................................... 3539 Qty Manufacturer ------------------------------------------------ Model BW Images Description 9 Ricoh l'IM C4500 Volume Ricoh IM C4500 Overage Volume Overage IM C4500 Finisher SR3260 (1000 Sheet) 0 0.0045 0 0.035 Punch Unit PU3080 NA ... ....... . - --- ............... C4500 0 ...... 0.0045 Bridge Unit BU3090 0.035 IM C4500 0 Paper Feed Unit PB3280 (550 x 2) 0.0045 ....................... ...................................................................................... IM PostScript3 Unit Type M37 ...................... 0 O�0045 0 Fax Option Type M37 2 Ricoh ---------------------------- C4500 IM C4500 ----------- ---------- 0 Ricoh IM 04500 ---------- --------- 0.0045 ---------- 1-- � ------ 0 ------- 0.035 ... .. IM Punch Unit PU3080 NA 0 . . ........................ .... 0.0045 ........................... Booklet Finisher SR3270 (1000 Sheet) ............................ . IM C4500 0 Bridge Unit BU3090 — ---------------- 0 0.035 IM C4500 . LCIT RT3040 0.0045 . - - 0 """ - ....................................... 1- IM Paper Feed Unit PB3280 (550 x 2) ... . . .. ... . .. .... . .. ... .......................... . ........ 0 . .................... ...... I O�0045 .......... -- - . . ................ I- 0 ................ ....... PostScript:3 Unit Type M37 IM C4500 0 Fax Option Type M37 3 Ricoh IM IM C4500 Ricoh IM C4500 .. 50.035 .. ............. ... ... .. ....... .... ..... ......'' '''' ... ... IM Finisher SR3260 (1000 Sheet) 0 0.0045 0 Punch Unit PU3080 NA ........... ........................................................................................................................................... Bridge Unit BU3090 LCIT RT3040 .............................................. ..................................................................................................................................... Paper Feed Unit PB3280 (550 x 2) ........................................... PostScript:3 Unit Type M37 ........... Fax Option Type M37 3 .. ....... ..... Ricoh . ....... .................................. IM C3000 Ricoh IM C3000 ...................... ........... ........ .......... ............ ...... . . . ..................................................... . . . . . .... . . . . . . . ....... . . . . . . . ............................................................................................................................................................................................................................................ Internal Finisher SR3250 (500 Sheet) ........................................................................... .................... Paper Feed Unit PB3280 (550 x 2) PostScript3 Unit Type M37 Fax Option Type M37 .... .. ...... 1 Ricoh --- — --------- —1 !IM C4500 .. . .......... -- — ----- Ricoh IM C4500 — ----- ---------------- ------------------- ----------------------------------------------------------------- Finisher SR3260 (1000 Sheet) ------------------------------------- Punch Unit PU3080 NA Bridge Unit BU3090 LCIT PB3290 ------------- -- ........... ............... PostScript3 Unit Type M37 Tax Option Type M37 ..... . ............ ... ........ .... .. .. . ... .............. ....... imaeeCARE Aereement 3640 BW Images Color Images Volume Overage Volume Overage IM C4500 0 0.0045 0 0.035 .- . IM ... ....... . - --- ............... C4500 0 ...... 0.0045 ............... 1-1--l-1-1- ...... .... 0 0.035 IM C4500 0 0.0045 0 0.035 IM C4500 0 O�0045 0 0.035 IM ---------------------------- C4500 ----------- ---------- 0 ---------- --------- 0.0045 ---------- 1-- � ------ 0 ------- 0.035 ... .. IM ...... . 04500 0 . . ........................ .... 0.0045 .. ........................... . 1 0 ..................... 0.035 IM C4500 0 - - - ----------------- 0.0045 — ---------------- 0 0.035 IM C4500 . 0 0.0045 . - - 0 """ - 0.035 — ------ 1- IM .............................................. C4500 .................................... 0 . .................... ...... I O�0045 .......... -- - . . ................ I- 0 ................ ....... O�035 ......w._.................... - - -- I ... .............. IM C4500 0 0.0045 0 0.035 — IM C4500 00.00 ...... .. 50.035 .. ............. ... ... .. ....... .... ..... ......'' '''' ... ... IM C4500 0 0.0045 0 0.035 3640 IM 04500 0 0.0045 0 0.035 IM 04500 0 0.0045 0 0,035 IM 03000 0 0.0045 0 0,035 IM 030000 0.0045 0 0.035 IM C3000 0 -------- - - 0.0045 0 0.035 IM 04500 0 0.0045 0 0.035 .................... == .................. ............. ................ The imageCARE Agreement includes toner, all parts, all labor, ............... travel time, technical updates, preventative maintenance, access to the GEC Help Deskfor remote resolution, and firmware updates through GFC's Quality Assurance Program. GFC's imageCARE also provides an automatic meter reading application and 24/7 access to your private customer portal with information and tools. Network connected installations include the services of a Digital Support Specialist to manage system integration and training. Delivery, installation and start-up supplies is included. Pricing does not include sales tax. 36 Month 48 Month 60 Month New Monthly Lease Investment $5,566.94 $4,50633 $3,919.97 Current Monthly Cost ................................................................ 3,227,63 $3,227.63 $3,227,63 ($18,408.48) Savings from Extension$51134 $385.50 $306.81 Incremental Monthly Savings ... .... $ 1,827.97 -$893.20 $385.53 ... Network Consultation, Installation and Support Network connected installations include the services of a Digital Support Specialist to manage system integration, training & unlimited access to our Technology and Logistics Center (TLC). Delivery, equipment installation, start-up supplies and training included. Pricing does not include applicable sales tax. Pricing valid for 30 days. 09/23/2022 Information herein is proprietary and confidential and shall not be used or disclosed without prior written consent of the Gordon Flesch Co. 3741 Location Machine (Canon) Machine (Ricoh) Village Clerk"s Office- Karen, Agoranios 05840 w/ Fax, Staple Finisher, 213 Hole Puncho Paper Deck 04500 w Fax, Staple Finisher, 2/3 Hole Punch,, Paper Deck Human Resources- Ryan, Kast 05840 w/ Fax, Staple Finisher, 2/3 Hole Punch, Paper Deck 04500 w Fax, Staple Finisher, 2/3 Hole Punch, Paper Deck Fire Station, 13- Michelle Kowalczyk 05840 w/ Fax, Staple Finisher, 2/3 Hole Punch, Paper Deck 04500 w Fax, Staple Finisher, 2/3 Hole Punch, Paper Deck Admin, File Room- Kristina, Jakupovic C5840 w/ Fax, Tri -Fold Booklet Finisher, 2/3, Hole Punch, Paper Deck 04500 w/ Fax, 800klet Finisher, 2/3 Hole Punch, Paper Deck Command Center- Kristina Jakupovic 05840 w/'Fax, Tri-Folid Booklet Finisher, 211 Hole Punch, Paper Deck 04500 w/ Fax, Booklet Finisher, 2/1 Hole Punch, Paper Deck Info Tech Division- Robert Ruindell 43830 wl Fax, inner Finisher 03000 w/ Fax, Inner Finisher Com Connection Center - Marialindla Contreras 03830 w/ Fax, Inner Finisher C30DO w/ Fax, Inner Finisher Fire Station, 12 LT- Orad Peterson 03830 w/ Fax, Inner Finisher C3000 w/ Fax, Inner Finisher Comm, Dev Building- Connor Harmon Corn rn Dev P lann i n g - Connor H at mo n Finance/Accounting. Claire Wheatley Financie/CustornerService- Claire Wheatley Police Admiin- Lisa Grubb Crime Prevention,/PS/Patrol- Lisa Grubb Investigations- Lisa Grubb Human Services- Esther Grimaido Fire Station, 14 LT- Tim, Evans Police Records. Lisa Grubb 05840 w/ Fax, Staple Finisher, 2/3 Kole Punch 05840 w/' Fax„ Staple Finisher, 2/3 Hole Punch CS840 w/ Fax, Staple Finisher, 2/3 Hole Punch 05940 w/ Fax, Staple Finisher, 2/3 Hole Punch 458401 w/' Fax, Staple Finisher, 2/3 Hole Punch 05840 w/ Fax, Staple Finisher, 2/3 Hole Punch 05840 wl IFax,, Staple Finisher, 213 Hole Punch 058401 w/ IFax, Staple Finisher, 2/3 Hole Punch 05840 w/ IFax, Staple Finisher, 2/3 Hole Punch 05840 w/' Fax, Staple Finisher, 2/3 Hole Punch, High Capacity FU 04500 w/ Fax, Staple Finisher, 2/3 Role Punch 04500 w/ Fax, Staple Finisher, 2/3 Hole Punch C4500 w/ Fax, Staple Finisher, 2/3 Note Punch 04500 w/ Fax, Staple Finisher, 2/3 Hole Punch 04500 wif Fax, Staple Finisher, 2/3 Hole Punch 04500 w/ Fax, Staple Finisher, 2/3 Hole Punch 04500 w/ Fax, Staple Finisher, 2/3 Hole Punch C450t) w/ Fax, Staple Finisher, 2/3 Hole Punch 04500 w/ Fax, Staple Finisher, 2/'3 Hole Punch 04500 w/ Fax, Staple Finisher, 2/3 Hole Punch High Capacity FU 3842 2021 TOTAL U.S. A3 MFP LASER MARKEJ (B/W and Color) CANON T�)11A� A3 SEG MLNT MAIFWEf SHARE LEADE' CANON: 21.4% o 4ws., ',,I: M C, .1 d,,, 11, 0 W,,Md "'IM., drO ay f o, var"nm ark in ca v,� AA,,T"', "WI., "If H'.1', ml, I,r 0,11 p. NW Wa� tlW 19021 (:,f' I. , +.A I v A6 nqhN ,.�'Ii m6 0 Q2 PASS LA4AMT1 'D� IH C' wa r hs C ra,,.M fefJ by ('� + r i orr [)ar,ecV oxS (fU rCe KXU S Quai torly 11' if deopy Fleriphu rMs lwkw H21 �04) 3943 CANON #1 CANON HAS EARNED THE #1 MARKET SHARE POSITION To TAC_6a`3 A3 SE GAIE N I MM,11, E SHA RE LEXOR' IN ALL U.S. A3 MFP SEGMENTS! U.S."I"01"AL A3 WP LASER MARKET sha 99% Kftca Wnoltw Ricoh� 1641% 142% 8,6% Toshibw 971% roc 17.&M% sh BAN Lexfnark0,1% monmw mmww ,I �A% Xerm 14 6%, Ca -1 k d I,,, ,, th, t W"'J ll!H- J�16 "Wy '41", l', Mh�ji A " I YJ 4"— f1d , V�q arr, rnn -ld'oOl, lf, 0 h0�`?�r,11011'1� I NO �i,,A 1,,, All y 111-11,10 032t PA l} [A 3 11W 111 1b lF I k f ,198% Charts crWed by Canon based on Source IM U S ¢" ,r tcrlv Haydcopy PwpPm,als lm;ko 2021 (04) 4044 4145 AIN F Wil"O"ll 0 GORDON FLESCH" C o¥ E& N Y, I N c. 6 BUSINESS TECHNOLOGY. MANAGED," ZW2 4246 4347 Just -in -Time Toner Replenishment Program 1. FM Audit Utility must collect daily information. - JiT will not work properly if device is turned off, goes stale or is removed from service. 2. Toner is shipped based on average monthly usage and will be shipped when it reaches 20 days till empty. This ensures the toner will be fresh and available when needed. So while the machine may read "low toner," you can feel confident that toner will arrive JiT based on your individual device's usage. 3. A low toner warning does not mean device is out of toner. Continue using the toner until device indicates it is time to replace toner. Cartridges should be taken out, shook and reinstalled in order to use completely 4. JIT devices are monitored from 7:30 a.m. to 4:30 p.m., Central Standard Time, Monday -Friday. If you are aware of a heavy printing need during the week or over the weekend, contact GFC. Please plan ahead. 2 -day shipping will still apply. This usage will be outside of your normal printing pattern and will not allow the "days -to -empty" calculation to properly account for the unexpected heavy usage. 5. if you have extra toner(s) onsite, please return to GFC. Spare toner inventory cannot be combined with JiT 6. Toner must be used in the device printed on the shipping label, not an alternate device. The ID# of the device the cartridge it is intended for will be on the shipping label. Using toner in alternate devices will cause problems in the JiT program. 7. GFC Customer Care should be contacted immediately if a cartridge for a JiT device is defective. If need be, replacement cartridge may be shipped overnight. 8. Extremely high -usage machines may not benefit from JiT shipping if cartridges are being changed out multiple times per week. 9. JiT monitoring is for toner only. Waste toner containers, imaging units, staples and drums will need to be ordered separately. 10. Businesses must be able accept UPS or Fed Ex deliveries Monday— Friday between 8:00 a.m. and 4:30 p.m. 4448 October VIL CLAI Prepare Karrie A Technol 815.762 karrie.al Marco Technologies, LLC 898 Featherstone Rd Rockford, IL 61107 MANAGED SERVICES AUDIO VISUAL COPIERS & PRINTERS BUSINESS IT SERVICES taking technology further 800.847.3098 MARCONET.COM 49 taking technology further October 3, 2022 Village of Mount Prospect Claire Wheatley 50 S. Emerson Street Mount Prospect, IL 60056 RE: Cover Letter Dear Claire, Thank you for the opportunity to partner with Village of Mount Prospect and provide the following response to your Multifunction Copier Lease and Service Request for Proposal. Established in 1973, Marco is the leading company in integrated technology solutions in the nation with 1,100 team members committed to our mission of helping clients effectively apply technology that contributes to their success. We proudly serve over 21,500 clients nationally with offices in 12 states throughout the upper Midwest and East Coast, including Illinois. At Marco, we gauge our success by our ability to deliver solutions that help our clients achieve their goals. Based on what we have learned, here's a look at some of the results Village of Mount Prospect could see by partnering with Marco: A single vendor that can serve your print needs with applicable cost savings Standard automation by Marco's team, which takes the burden of work from Village of Mount Prospect's staff In collaboration with our technical experts, our support desk and customer business reviews, we consistently improve driving out costs We're passionate about what we do and what to achieve excellence every time. Here's what our clients tell us they appreciate most about Marco: Extensive technical expertise with over 650 factory -trained, certified systems engineers and technical professionals who can design solutions to promote efficiency, cost -savings and growth Strong vendor partnerships established over the past 49 years that enable us to provide the best solutions for your business needs We understand that business relationships are not immediate and develop over time. A commitment to developing long-term client relationships have driven our growth and established Marco as the trusted company it is today. We look forward to building an ongoing relationship with Village of Mount Prospect. Sincerely, Karrie Altringer Technology Advisor 815.762.2323 Atarrie. l,t6!MgrMaTco, net. pi �;A morc,o® CONFIDENTIAL/TRADE SECRET WHO WE ARE AND WHAT WE DO Marco is a leading integrated technology services company with 44 locations and over 21,500 clients nationally. Our 49 years of business experience and history of innovation demonstrate our leadership in these areas: Copiers/Printers Managed Services Business IT Services Phone Systems Cloud Services Carrier Services Enterprise Content Management Audio Visual Systems Physical Security Shredding Services MARCO'S MISSION To help our clients effectively apply technology that contributes to their success. OUR JOURNEY IN TECHNOLOGY Originating as a typewriter company in the 1930s, Marco took on the printing industry in 1975, voice and data solutions in 1985 and continued to expand into cloud technologies, software solutions and managed services. Marco's unique insight on how each critical business tool, application and infrastructure works together will help you leverage your investment, maximize your technologies adoption and improve organizational efficiency. 800.847.3098 MARCONET.COM @ 2022 MARCO. ALL RIGHTS RESERVED. 51 Employee Audio Visual t Acquired by Copiers I Ownership � s Systems s° Services; l � NEP i 24/7 Support v o k 1 1 Voice and Continuous f Managed y Cloud and 50 Marco i Data Improvement Services; First Carrier Acquisitions; Networks Process Acquisition f Services i 21,500 Clients 1 1 Marco's unique insight on how each critical business tool, application and infrastructure works together will help you leverage your investment, maximize your technologies adoption and improve organizational efficiency. 800.847.3098 MARCONET.COM @ 2022 MARCO. ALL RIGHTS RESERVED. 51 r, ci r.,( o FINANCIAL STABILITY CONFIDENTIAL/TRADE SECRET Marco is a low-risk technology provider that has remained strong and profitable. Since 2015, Marco has expanded to five new states and reached 44 locations. Revenue: 2021 $398 million 2020 $399 million 2019 $408 million TECHNICAL SUPPORT When partnering with Marco, you will not only receive a dedicated account team, but you also will have access to over 650 factory -trained, certified systems engineers and technical representatives to keep you aware of the latest technologies. Our full-time dispatchers and Support Desk professionals consistently maintain a 95% live call answer rate and resolve 97% of network service issues remotely. That means better productivity for users. Here's a look at our remote resolution rates by solution: Managed IT 198% Managed Print 190% Network Service 197% Enterprise Content Management 199% GOLD STANDARD CULTURE Creating a strong corporate culture takes intention — and a lot of passion. We have both, and you can feel it as soon as you walk in our doors. We take employee satisfaction to heart and consider our team members part of our work family and our Gold Standard STANDARD Community. Marco's Gold Standard is focused on building a positive workplace environment – and it's not only for our employees. The Gold Standard includes four pillars: employee engagement, client satisfaction, community support and vendor partnerships. We have internal committees dedicated to making each pillar a success because we never settle for less than gold. ADDITIONAL INFORMATION AND RESOURCES Learn more about what we do and more importantly, why we do it on our website at m rcon t ro . We offer many freeeducational resources, such as our webinars, questionnaires, and eBooks. Sign up for our"eclinolo ln§jgj,)LtjP1og on our website for additional educational tools to help you and your business succeed. 800.847.3098 - MARCONET.COM @ 2022 MARCO. ALL RIGHTS RESERVED. 52 RECOMMENDED PRINT SOLUTION FOR VILLAGE OF MOUNT PROSPECT Community Development - Planning, Community Development - Building, Human Services, Finance -Accounting, Finance - Customer Service, Fire Station 14, Police - Administration, Police- Patrol, Police- Investigations (9) imageRUNNER ADVANCE DX C5840i 40 Pages Per Minute B/W & Color 100 Sheet Bypass Tray (4) 550 Sheet Paper Trays 200 Sheet Single Pass Document Feeder ■ Staple Finisher-AB2 Q ■ 2/3 Hole Puncher Unit -A1 Fax Information Technology Division, Fire Station 12, Community Connection Center (3) Canon imageRUNNER ADVANCE DX C3830i 30 Pages Per Minute B/W & Color 100 Sheet Bypass Tray ■ (4) 550 Sheet Paper Trays 200 Sheet Single Pass Document Feeder Inner Finisher -1-1 Fax my Village Clerk's Office, Human Resources, Fire Station 13 (3) imageRUNNER ADVANCE DX C5840i a 40 Pages Per Minute B/W & Color 100 Sheet Bypass Tray ■ (4) 550 Sheet Paper Trays 0 Paper Deck Unit -F1 (2,450 Sheets Letter) w 200 Sheet Single Pass Document Feeder a Staple Finisher-AB2 0 2/3 Hole Puncher Unit -A1 ■ Fax © 2022 MARCO. ALL RIGHTS RESERVED. rna rco' a o� MARCONET.COM 1 1 53 Public Works - Admin (File Room), Public Works Command Center (2) imageRUNNER ADVANCE DX C5840i 40 Pages Per Minute B/W & Color 100 Sheet Bypass Tray (4) 550 Sheet Paper Trays Paper Deck Unit -F1 (2,700 Sheets Letter) 200 Sheet Single Pass Document Feeder • Booklet Finisher -A1 with Tri -Fold M 2/3 Hole Puncher Unit -A1 W Fax ) r Police Records (1) imageRUNNER ADVANCE DX C5840i 40 Pages Per Minute B/W & Color ■ 100 Sheet Bypass Tray (2) 550 Sheet Paper Trays and 2,450 Sheet Letter Tray • 200 Sheet Single Pass Document Feeder Staple Finisher-AB2 • 2/3 Hole Puncher Unit -A1 ■ Fax © 2022 MARCO. ALL RIGHTS RESERVED, nna d MARCONET.COM 1 2 54 FINANCIALS 36 Month Lease...........................................................................................................................$4,684.62/ month 48 Month Lease....w............................................................__.........,»..........................»...—.........$3,785.86 /month 60 Month Lease........................................................................................................................... $3,090.50 /month DELA INSTALLATION INITIAL SUPPLIES AND INITIAL TRAINING Delivery, Installation, Initial Supplies & Initial Training— ...... Included Maintenance Agreement The maintenance agreement includes all parts, labor, mileage, drums, toner, and developer—except paper and staples. MonthlyMaintenance Agreement................................................................................................................. ■ Black and White Prints included per month: 0 • Black and White Print Overage: $ 0.0035/print. • Color Prints included per month: 0 • Color Print Overages: $0.035/print Accepted by: Service pricing locked for the term of the agreement The above pricing does not include applicable sales tax. Prices quoted are subject to change and should be verified before placing your order Date: By signing this proposal, you are authorizing Marco Technologies LLC to order, install and invoice the above listed equipment. © 2022 MARCO. ALL RIGHTS RESERVED. r710 'r cr:,` MARCONET.COM 1 3 55 LOGIN portal.marconet.com EMAIL copierservice@marconet.com PHONE 800.847.3098 HOURS 8:00 AM - 5:00 PM Your service request will go directly to Client Services followed by the steps below. • Select either Supplies or Service *80 Client Services ■ L've answer queue • Service ticket created Remote Support Desk 00 Service Technician 106 Completion and Follow-up * Remote solution if possible • Technician calls to schedule on-site arrival tirne • Resolution if possible Client is notified of resolution or status of completion m cir taking technology further 56 Occasionally circumstances arise where our normal service procedures may not provide you the response you may require. In these rare circumstances, we ask that you contact Marco's service managers: Austin Galligan Rapid Resolution Support Supervisor 800.847.3098 x3503 austin.galligan@marconet.com Dale Evens Regional Vice President of Copier Service 800.847.3098 x3425 dalee@marconet.com Network Service If your service request is deemed network related, you will be transferred to our support desk team, who will work remotely to remediate and resolve your issue. On -Site Service If on-site service is required, a certified technician will call within one hour to establish an on-site arrival time as noted below. Response times below are for contracted service requests only. 24-hour on-call service is available and defined In terms of your Marco contract, CLIENT SERVICES TECHNICIAN RESPONSE RESPONSE Receive confirmation of request 1 BUSINESS 1 BUSINESS HOUR HOUR Variable by contract TECHNICIAN MARCO ON-SITE MANAGER NOTIFIED 4 BUSINESS UPON HOURS" REQUEST ESCALATE TO RESOLUTION & MANUFACTURER' FOLLOW-UP Based on technician diagnosis AS REQUIRED FOR DAILY RESOLUTION 'On-site service will be provided next business day for clients outside of Marco's local service area. taking technology further 57 AUTO -TONER REPLENISHMENT FAQs How does the software work? The software is installed securely in your network,. It receives meter and toner information from the print device and communicates this directly to Marco. Does the software cost anything? There is no cost or additional expense for this enhancement to your service. How does the software calculate when to ship toner? The calculation is based on device usage. As your device increases or decreases usage, the calculation adjusts accordingly to accommodate your toner demand. A i 011`/1 f 1/ 1r /i r I.' , % � � r i F,,"!, F`01' FnEE Our data collection software saves your company time and helps manage usage and supplies on your networked copiers and printers. No additional cost User-friendly interface Automated meter collection Auto -toner replenishment with precision alerting Easy to capture device information and reporting Technology resides securely within your network HIPAA compliant With Marco's auto -toner replenishment program, you never have to worry about running out of toner again. We automatically send toner for your networked devices - before they run out. Sign up today for Marco's free toner replenishment program. ,d '00/0 r 800.847.3070 cpdatacollection@marconet.com taking technology further 58