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Item Cover Page
"LEADINGSubject VILLAGE AWARD FOR 2020
COMMUNITY
Meeting May 4, 2021 - REGULAR MEETING OF THE MOUNT PROSPECT
VILLAGE BOARD -
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Dollar Amount
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Category MAYORS REPORT
Type Discussion Item
The Village is a recent recipient of ETC Institute's "Leading the Way Award" for the 2020
Community Survey. The award was created to recognize local governments for outstanding
achievement in the delivery of services to residents. Results of the 2020 Community
Survey are available on the Village website www.mountprospect.org/community/2020-
community-survey and a presentation on the results occurred at the March 23, 2021
Committee of the Whole meeting.
Recipients of the Leading the Way award rank in the top 10% of all local governments in
the United States with regard to their composite performance in the three core areas that
are assessed on ETC Institute's DirectionFinder® Survey:
• Satisfaction with the overall quality of services;
• Satisfaction with customer service provided by employees, and;
• Satisfaction with the value residents think they receive for local taxes and fees.
A maximum of 100 points are awarded in each of these three areas based on the results of
the survey. In order to rank in the "Top 10% of All Cities", a city must have received a
composite score of 210 or more, which means the city scored an average of at least
70 points in all three areas. The threshold of 210 was established using the results
of surveys from more than 400 communities that have participated in ETC Institute's
Direction Finder® Survey over the past two years.
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The Village of Mount Prospect's composite rating was 246, which is 92 points above the
average composite score of 154 for all cities in the United States, and 36 points above the
minimum award threshold.
In addition to ranking in the top 10% overall, the Village also rated in the top 10% of all
cities that participated in our DirectionFinder® between August 2020 and February 2021 in
the areas listed below.
• Enforcement of local codes and ordinances
• Condition of street signs and traffic signals
• Yard waste/leaf/brush pick-up services
• Trash/garbage collection services
• Customer service provided by the Village
• Condition of major streets
• Wastewater/sanitary sewer services
• Condition of streets in neighborhoods
• Maintenance of streets and sidewalks
• Curbside recycling services
• The Village's use of social media outlets
• Enforcement of sign regulations
• Cleanliness of streets and public areas
• Availability of information about Village services and activities
• Usefulness of the Village's website
• Enforcement of local traffic laws
• Adequacy of street lighting
• Snow removal on neighborhood streets
• The Village's governmental cable television channel
More information on the history of the award, as well as ETC's promotion of the Village's
accomplishments, is included in the attached award letter and on their website at
etcinstitute.com.
Alternatives
1. Discuss receiving ETC Institute's Leading the Way award.
2. Action at the discretion of the Village Board.
Staff Recommendation
Open a discussion on the Village of Mount Prospect receiving ETC Institute's Leading the
Way award.
ATTACHMENTS:
Village of Mount Prospect LTWA (April 2021).pdf
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ETc I
ETcINSTITUTE
I I - - - 4 ; 1 4
. ,..
April 19, 2021
Michael Cassady
Village Manager
Village of Mount Prospect
50 S Emerson St.
Mount Prospect, IL 60056
Subject: Leading the Way Award Winners — Spring 2021 Announcement
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behalf of ETC Institute, I want to congratulate the Village of Mount Prospect for
winning our Leading the Way Award.
ETC Institute's "Leading the Way Award" was created to recognize local governments for
outstanding achievement in the delivery of services to residents. Recipients of the award
rank in the top 10% of all local governments in the United States with regard to their
composite performance in the three core areas that are assessed on ETC Institute's
Direction Fin• D
g,atisfaction with the overall quality of
satisfaction• - - provided • • • -- and
A maximum of 100 points are awarded in each of these three areas based on the results
of the survey. In order to rank in the "Top 10% of All Cities", a city must have received a
composite score of 210 or more, which means the city scored an average of at least 70
points in all three areas. The threshold of 210 was established using the results of
surveys from more than 400 communities that have participated in ETC Institute's
Direction Finder® Survey over the past two years. The Village of Mount Prospect's
composite rating was 246 which was 92 points above the average composite score
of 154 for all cities in the United States.
VillageThe of •unt Prospect is truly setting standard in many areas.•• • •
ranking in the top 10% overall, the Village of Mount Prospect also rated in the top 10% of
all cities that participated in our • •_ rO between •ust 2020 and February
Enforcementt021 in the areas listed below.
of • codes • ordinances
Conditionof • and traffic signals
. • • pick-up
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• Trash/garbage collection services
• Customer service provided by the Village
• Condition of major streets
• Wastewater/sanitary sewer services
• Condition of streets in neighborhoods
• Maintenance of streets and sidewalks
• Curbside recycling services
• The Village's use of social media outlets
• Enforcement of sign regulations
• Cleanliness of streets and public areas
• Availability of information about Village services and activities
• Usefulness of the village's website
• Enforcement of local traffic laws
• Adequacy of street lighting
• Snow removal on neighborhood streets
• The Village's governmental cable television channel
Since 1999, ETC Institute's Direction Finder® Survey has been administered to nearly two
million residents in all 50 states. Although ETC Institute has provided "benchmarking"
data that has allowed communities to compare their results with other communities for
many years, ETC Institute did not formally recognize the top performers until 2020. The
crystal award that you are receiving weighs 11 pounds to represent the 11 cities that
participated in ETC Institute's Direction FinderO Survey the first year the survey was
conducted in 2000.
More details about the Leading the Way Award, including the names of other award
winners, are now available on our website at etcinstitute.com.
ETC Institute will feature the Village of Mount Prospect as a winner of the award on our
website and social media pages over the next few weeks. If you would like us to present
the award virtually at a future meeting, we would be glad to do so. We can even provide
a sample press release if needed.
Once again, congratulations to you, the Mayor, the Village Board of Trustees, and
all Village staff for your outstanding achievements!
Sincerely,
Christopher Tatham, CEO
Chris.Tatham@etcinstitute.com
913-669-6053
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