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HomeMy WebLinkAbout2288_001ROLL CALL 0, MINUTES JANUARY 11, 1983 Mayor Krause called the meeting to order at 7:32 p.m., in the Public Safety Building, 112 East Northwest Highway. President at the meeting were .- Mayor Carolyn Krause, Trustees Ralph Arthur, Gerald Farley, Leo Floros, E, Fo Richardson and Theodore Wattenberg. Absent from the meeting was Trustee Norma Murauskis due to the illness of her husband. Also present at the meeting 16 were. Village Manager Terrance Burghard, Assistant Village Manager Jay Hedges and approximately ten persons in the audience. MINUTES The Minutes of the Committee of the Whole meeting of December 14, 1982 were rev■ iewed and accepted. III, CITIZENS TO BE HEARD 0, 0 There being no citizens present at the meeting desiring to make any presentation before the Committee of the Whole, the Mayor moved on to the next 'Item of business. IV, NORTHWEST MUNICIPAL CONFERENCE -LEGISLATIVE PROGRAM Trustee Wattenberg reviewed the Legislative Program that had been distributed to the Mayor and Board previously. Trustee Wattenberg urged the Village Board to continue its review of these kinds of issues and to, subsequently, write specific legislators in support of the Conference's Ot 1 posi ion. Add't*1 onally, Trustee Wattenberg suggested that we invite specific legislators to our meetings so that they can hear directly from local government officials about our concerns and 'Intentions. Mayor 0 Krause reviewed for the Committee of the Whole prior meetings that have been called by the Village of Mount Prospect and some of the topics that we might discuss including-, Annexations, notice of suits, public utility management by local government and mass transit. Trustee Farley suggested that any subsequent meetings we might have with our legislators should also include other governmental jurisdictions 'in the Village of Mount Prospect so that we might approach bQtter 'inter -governmental cooperation and relations. After some further general discussion, the Village Manager was instructed to determine when there is an appropriate break 'in the sessions in Springfield and at that time contact other jurisdictions within the Village of Mount Prospect to 'f they v�ould be interested in attending such a see .1 meeting, In the interim, the Village is to maintain 0 its contact with Northwest Municipal Conference and a the Illinois Municipal League for any immediate legislative needs that we might have. V, LANDLORD/TENANT ORDINANCE . w Assistant Village r Jay Hedges reviewed with the Committee of the Whole the meeting that had been held earlier 'in the day with interested landlords and the Village attorney. . Hedges reported that the meeting had been productive although there are still some 'issues where the landlords cannot agree with our Ordinance in 'is continul' ng principal. The Village nal_ �, � *" Newman, V to work on the draft and it will be distributed 'in time for the second final reading on Tuesday,, January , landlordMr, Hedges pointed out there had been some technical language changes, gender changes,, a requirement that notices be made through certified mail, the balancing of the remedies and penalties between the the tenantr the landlord would not forfeit his right to terminate a lease,, that property storage under conditions of abandonment not be as strict as previously proposed, that the suspension procedure for licenses will rest with the Village Manager as is in similar fashion with business licenses throughout the Municipal Code, and that the landlord cannot lease a building "if the license has been terminated or suspended. Additionally, the fines had been reduced 'in this final draft from a prior level of■ landlord$1,000 per instance to a suggested level of $500 per instance. Mayor Krause suggested that the f ines should have stayed at the $1,000 level and a general discussion ensued. Mr. 8art Kelj*lk, local resident and businessman, indicated that he had lived with the Evanston Ordinance both as a landlord and'as a tenant and the only objection he had to the local Ordinance proposed here in Mount Prospect was the limitation on a lease's after someone has made a complaint, . renewal.pointed out that there may be an undes'rable tenant who is not sufficiently bad to remove or evict under current State law. In those" instances where there are personality conflicts, according to Mr. Kelj1k, the landlord ought to be allowed to decline a lease Mr. Sanford Klein, an attorney for 3-D Realty, suggested that arbitration ought to occur with the Vi'llage prior to a tenant being able to deduct rent for repairs. He also ,! - Mr. Keljik's position that the landlord should have. the renew a lease. After some further right to decide not to general discussion, the staff was directed by the Mayor and the Board to proceed with the preparation of the final draft and schedule the matter for its second reading on Tuesday, January 18. Vii. VI, JOINT ACTION WATER AGENCY The Village Manager reviewed with the Committee of the Whole the schedule for the Water Agency construction and its efforts at property acquisitioll. The Village can still expect to have water delivered to our residents in the spring or early summer of 1985. The Village Manager reported that bids for the Mount Prospect construction segment would be opened on Wednesday, January 12, and invited any and all 'interested parties to attend that bid opening, Mayor Krause then reviewed that the Executive Committee had been proceeding 'in its negotiations for the acquisition of property pursuant to the drection of the Board of Diectors, Mayor Krause pointed out that in the negotiations with the Forest Preserve District, 'it appears that the Water Agency will save some $460,000 over where the negotiations had 6 *t*ally began. ini 1 VII, MANAGER'S REPORT 1. The Village Manager reviewed with the Committee of the Whole the proposal by the developer of the HILL STREET SUBDIVISION to seek variances before the Zoning, Board of Appeals later this month. These variances are conditioned upon the ability to have the Wheeling Road extension vacated or 'in some other fashion transferred to the developer so that he may enlarge the lots abutting the Kensington Center for Business and 'include two addtional lots. The Village Manager pointed out that when we initially approved the development for the Kensington Center for Business, we 'te concerned about *ts buffer*ng from res'dent'al were qui 1 1 1 1 areas and that 'if 'it is the pleasure of the Village to allow the prior dedication to go back to the developer, we should keep 'in mind that buffering concept. -3- The Budget 'is to be reviewed initially by the Finance Commission on Thursday, January 13 and Hearings by the Committee of the Whole will begin in February. a During 'the discussion of the Budget,, Trustee Arthur inquired as to the status of the discussion regarding the Library and 'the Likelihood of the Library Tax being shown as a separate 'item on subsequent tax bills. Mayor Krause pointed out that that can occur only 'if the Library has a Referendum and forms its own Library D istrict, Under Illinois law, a Library, other than a Library District, becomes part of the municipal levy and "it 'i's so shown on tax bills'. VIII,ANY OTHER BUSINESS Trustee Farley brought up for discussion a recent memo distributed by the Village Manager relating to annexation policies in the Village, Tru9tee Farley indicated that he would like to see on a f uture Committee of the Whole Agenda an item entitled, "Services to Newly Annexed Properties." }\ IX* ADJOURNMENT, IN" V The meeting was adjourned at 8:52 p.m. Reqpectfully submit\� \ ted, TERRANCE L, BURGHARD Village Manager TLB/rc,w mc M WY41W.10- 6 0 Carol A. Fields, Clerk Village of Mount Prospect 100 S. Emerson Mount Prospect, Illinois 60056 F l tbhertson Jt.11 I Communications Counsel & Service] Public Information Marketig Communications The Village's interest in reducing the cost of publishing the Mount 0 go PJ:aospect Newsletter by offering it as an advertising ve - hicl q e f or loca retailers and (maybe) professionals ils an idea whose time may have come. It could be a very effective solution., Others have found it to be. Several years ago the Reader's Digest began accepting advertising. And, (horrors".) so did Ellery Queen's Mystery Magazine. More recently, even Chicago's public televiision station WTTW introduced advertising spots between certain prime-tilme programs. Escalating costs have forced these departures, and so it *1 becoming with many municipal newsletters. It i's a viable solution 0 . kv that should be seriously considered if, in some communities, this for 0 - a of public communication is to be contionued. I would like to point out, however, that though the overall cost of government continues to increase at all levels, the cost of publishing the Mount Prospect Newsletter should not increase this year, or at least not by much. My rates are unchanged from last year: the cost of printing Iis not a factor; platemaking across the street may or may not show a slight increase; and there are ways (which we discussed) by which the diLstribution cost could be reduced.. Nevertheless, by lowering the cost of the newsletter, funds normally budgeted f or that purpose 'could be appli ed elsewhere and I think that is what the Village may have in mind. By introducing advertising to the newsletter, the Village could expect to reduce its per -issue cost by at least� half and maybe even more. To determine a reasonable space rate to charge, it would be a good idea for the Village to find out what rate per column inch 'is charged by the Herald and Journal, both of which serve the Villagew 1 do not suggest placing ads in the newsletter itself, but rather on a separate slip sheet that would be dropped into each issue. The format I've suggested involves four columns per side of a sheet of 81-2- x 11 paper. Each side would contain four 10 -inch -high columns equaling 40 1 0 nches; 80 'Inches for both sides combioned. If a per -column -inch price per 'issue of say, $15. 00 were decided upon, each side would be worth $600 per issue or $1200 for both sides combined. This would supply about 45% of the total cost of publishing and dl*Lstrl*-- E4 P, 0. Box 29, Prairie View, IL 60069 634-6220 buting each issuee Other Per -column -inch prices would produce the following totals Cost Per Inch 2-Sid,e 'Va,,,l,u,e % of Publishing Per Issue) (Per Issue) Cost $15-00 $1200.00 45 17,50 1400,00 52 20,00 1600.00 60 25,00 2000.00 75 30.00 2400.00 90 33*75 2700,00 100 Though choice of a per -inch cost should be Influenced by the rates charged by other local advertis iong mI edi a,, a t should be noted that the newsletter would offer advertisers an advantage that others cannot: it reaches everq m*Zing address . (househoZd and business) in the ViUagea, . 9 21,000 ckrc__1' .. ..... .. ...... ..... a 11 Zing in 'Mount RrOls,Pect No other local publication does that. So theacost per column inch could be higher than that of other media. serving the community, The Hoffman Estates advertising p sheet has a three�column f ormat wh i1ch is clogged with small ads. I do not recommend this format nor initially loading up a Mount Prospect ad sheet with small ads which require too much record keeping. Also,, the three -column format reduces' the value of each page. The recommended four -column format adds 10 more column inches and offers 0, a better opportunity for larger ads which may measure more than one column op in wid th. Initially, I'd recommend an effort to sell four quarter-pa"ge ads contracted for annually on one si de, and perhaps a full-page 'on the other side, which r might be reserved by Randhurst. Content of the Randhu'rst ad could be a ate of various merchants located there. The Centerts promotion composi department would be expected to produce the ad, including camera-ready art, and take care of the details of keeping track of advertisers. The Center would be Invoiced for the entire page by the Village, Such an arrangement would assure the Village that all of the space had been contracted f or on an' annuaI bas is simplifying 'its sales ef f ort. Adver,,-. tisers would be free to change the content of their ads whenever they -wish* they would only have to supply the Village with camera-ready art in time for the next issue. Because the newsletter is published every two months,, ads should be reminder -type in nature--tiMeless. In short, instead of seeking a lot of small ads, seek a few large ones. This would simplify the operation. Later, if other retailers showed interest in the opportunity, the ad sheet could be increased to four pages. While that would increase production costs slightly, the addition to be recovered by r% #- the increased number of ads, it would not increase the collating coist charged by the distrilbutbr. is When determining what size ads to encourage, the Village should th wink in terms of the purpose of the ad sheet. The purpose would be to lower its own publishing costs. The focus is on the Village's benefit, not in attracting a large number of advertisers. The Village 'is not in the advertising/publishing business. .To alert potential advertisers,, I suggest an item, ion the next newsletter announcing the opportunity and the reasons for it. Stress the Village's desire to avoid raising taxes, but an equal wish to continue keeping local citizens informed. Thi's should be supplemented by an explanatory letter sent to every retail business in the VIL11age. A return post card to be filled out by those who are interested should be included. Potential largew-ad advertisers could be followed up with a phone call and/or personal visit. They would include local banks and sav* ings and loans, morticians, shopping centers, restaurants, etc. The reverse side of the letter could contain the detailed information an advertiser would need ---cost, mechanical measurements, how to submit ads, i requirements,, etc. This could,be over -printed on a reproduction of the four -column page fonnatO These are my thoughts on this subject as far as they've gone. Undoubtedl i I'll have more and will pass them along as they take shape. Meanwhile, -if the Village would like to talk over the general subject, I can be available for that purpose at your convenience, And,,, of 't would be IL I helpful, I'd bewilling to assist in the development of any informational ----,-promotional material the Village may decide to mail to prospective advertisers. For this assistance I'd charge a consultant's fee which would be in addition to that charged for preparation of each 'issue of the newsletter, .It would cover initial counsel and planning assistance, preparation of promotional materials, and coordination of the advertising sli sheet for IP each :Lssue. I can't accurately estimate what the amount would be just yet, but*it wouldn't be excessive. (My newsletter preparation fee is on the low side, as a matter of fact.) Whatever the fee would be, though, it would be recovered by the advertising revenues. Also, there -would be an extra charge for preparing camera-ready art for 0 the slip sheet just'as we do for the newsletter. But, again, the Village would 'recover that cost too. The idea of the advertising sheet would be to reduce the Village's cost 0 of publishing its newsletter on a continuing bi-monthly schedule. And it would do that. �IESMGM At Village of Mount Prospect Mount Prospect, Illinois INTEROFFICE MEMORANDUM TO*-, TERRANCE L. BURGHARD, VILLAGE MANAGEA FROM*- RONALD + CHIEF OF POLICE .040101• 111% DATE: JANUARY 4. 1983 The purpose of this correspondence Is to present for your review a s -L =rary analysis of Officer J. Kolanowski's study a -bout Teleserve, a Telephone Police Reporting System. Simply, Teleserve entails the use of civilian employees and/or volunteers (i.e., senior citizens, police cadets, explorers, and other civilian groupsl etc.) to write police reports based solely on information learned via telephone conversations with complainants. Only specifically chosen types of incidents will be eligible for telephonic reporting. In each -instance where telephonic reporting is available the comnlainant may opt instead to have a patrol officer respond to his/her comp1(-:2-int. Tentatively, Teleserve is planned to be in effect twelve hours daily, from 9.-00 a.m. until 9:00 p.m.; however, these hours may be revised on the basis of need. D's If 1 patching priorities will be coordinated between Teleserve operators and CDS operators to ensure that each call is assigned properly. The following types of incidents currently are slated for Teleserve.- 1. Minor thefts 2. Obscene, harassing or annoying phone calls 3. Criminal damage to property occurrences 4. Lost property notifications The aforementioned incident types will act as guidelines for referral to Teleserve. Should the dispatcher determine a need for police response to the scene is warranted or should the complainan"C_ prefer a sworn officer respond to the callf then a patrol unit will be dispatched to the scene a and the officer will provide servi d fulfill reporting require ice an men+ -s as e- 1"! 4 necessary. During the times or aay when telephonic reporting is unavailable, a dispatch personnel will assign patrol personnel to calls on a priority basis i _L as is the current practice. The advantages to using telephonic reporting are as follows. - 10, It would free sworn patrol personnel to concentrate their attention on matters of greater severity. January 4,, 1983 Page -2- 2*' It would decrease response time both to calls to which patrol units respond and to calls transferred to Teleserve operators. 3. It will be more convenient for complainants who wish to file a police report solely for insurance purposes, 4. It will increase the station civilian staff at no cost through the use of citizen volunteers and enable,police desk duties to be completed more efficiently. 5. It will be cost ef f ective in that low cost civilian personnel will handle low priority duties normally assigned to higher priced sworn personnel. Prior to program implementation, a public relations campaign will be effected to explain the Teleserve program to area residents and to garner their support for the "idea. In this way the department hopes to promote Teleserve as a progressive, professional and cost conscious police program, PV Additionally, the department will monitor the progress of Teleserve after its implementation to insure that departmental objectives are met and intended benefits are realized. I ri 0"11 ell -Z Ronald W. Pavlock Chief of Police 'T1111age of Mount Prospect Mount Prospect, Illinois TCS # R. DEAN DEPUTY CHIEF OF ADMINISTRATIVE SERVICES FROM* J. KOLANOWSKI CRIME PREVENTION BUREAU SUBJECT.- TELEPHONE REPORTING PROCEDURE DATE: 21 OCTOBER 82 In order to more clearly present this R/0's suggested telephone reporting procedure, this R/O has divided the report into three distinct sections. SECTION 1 The investigation and study of Mount Prospect Police reports and the identification of the 'Incident reports which are compatible with a telephone reporting system. SECTION 2 Suggested telephone reporting procedure. L SECTION 3 Methods of notifying and educating the public regarding the proposed telephone reporting pros dare. J. 'ol,no wskl* Crime Prevention Bureau J Mount Prospect Mount Prospect, Illinois INTEROFFICE MEMORANDUM TOO- R. DORAN DEPUTY CHIEF OF ADMINISTRATIVE SERVICES FROM:1, OFFICER J. KOLANOWSKI SUBJECT: TELEPHONE REPORTING PROCEDURE DATEII 21 OCTOBER 82 SECTION 1 Police Rep2rt S d In order to get a feel for the types of reports written by the police officersq this R/O reviewed 20 percent of thi's years reports. The 3,800 CDC cards (calls) this R/O investigated, resulted 'in 1,785 otten reports. Thi's R/0'sstudy indicates that approximately 47 wri percent of our calls for service actually result in a police report. Thi's R/O then categorized the 1,785 written reports into the type of report that it was and whether or not there was any offender identi- fiable 'Information givens 11 This study indicated that each type or category of crime or report itness supplying some 1 im or a wi had its own probability of a v'ct' type of offender *Information. The percentage of reports containing offender information ranged from a low of 2 percent of burglary com- '"" e plaints to a high of 100 percent offender information on battery and domestic violence complaints* 9 M After reviewing the actual reports, it became apparent that the types or categories of reports that lend themselves to telephone re- porting procedures were those with low impact on the Community, low probability of offender information being supplied and 121-ttle or no chance of evidence retrieval. As much as possible, the types of calls that are telephone processable should be clearly defined. It would be a 0 inappropriate to state that every type of call must be screened by the dispatcher. In order to prevent confusion, each type of call selected for telephone reporting should be of sufficient quantity to keep the dispatcher familiar with the procedure. Table L categorizes the various • police reports taken and lists various study results and the last column list the adaptability of each report to a phone in type procedure. After reviewing Table I, it appears that the following types of 0 ily adaptable to a phone -'in reporting procedure. reports are easi THEFTS A. All thefts except "T" -top thefts from auto, 2. TELEPHONE VIOLATIONS A. Obscene 3. CRIMINAL DAMAGE TO PROPERTY ■ A. All Criminal Damage to Property complAints, except those involving extensive or widespread damage* LOST PROPERTY A* All cases unless unusual circumstances warrant a to police officer being sen 0 M 5. AUTOS TAKEN WITHOUT OWNER'S PERMISSION A. These will includevehicles which are taken by a boyfriend, girlfriend, or family member wheri prosecution or a LEADS or NCIC entry would not Tava Table II examines the potential patrol diision yearly call load svings. Data use for Table II is obtained from a 1981 Yearly Report and this R/0's survey of the percentage of reports which have offender *Information. The results of this call load examination indicate that the patrol division could save up to 2,600 calls per year by going to telephone reporting. In order to get a feel for the number of complainants who would not accept a telephone reporting system, this R/O contacted Deputy Chief Darrow of the Waukegan Police Department. The Waukegan Police Department has been using a telephone reporting system for approximately three years. Deputy Chief Darrow stated that their phone is manned by a police officer 24 hours a dav and that in general the residents of Waukegan have cooperated witl .11 the phone -'in reporting procedures. Deputy Chief Darrow did indicate that in their experience, approximately 5% of the complainants have, for one reason or another, rejected the phone-in procedure and have demanded to 'formed police officer' see a uni . In those ins nstances, the Waukegan Police 0 dispatchers would send a police officer. A 5 percent citizen rejection rate of a phone-in reporting system translates to less than one half of one percent of our total call load and this is insignificant. Refer to Section II for this suggested telephone reporting procedure. TABLE I X OF REPORTS WITH PROBABILITY IMPACT UPON ADAPTABILITY OFFENDER OF EVIDENCE COMMUNITY OR % OF CALL TO TELEPHONE NATURE OF CALL INFORMATIqN RETRIEVALQ INDIVIDUAL RESIDENT LOAD -REPORTING_Q_ HOMICIDE Homicide No Sample High High 0 None Suicide/Attempt DNA High High 0 None Dead Body No Sample High High 0 None SEX OFFENSES Rape Attempt 100% High High 0.1% None Deviate Sexual Assault 100% Medium High 0.1 None Indecent Liberties No Sample Low High 0.1 None Public Indecency 100% Low Low 0.2 Low ROBBERY Robbery/Attempt 100% Low High 0.1 Low Strong Arm 100% Low Medium 0.1 Low BATTERY/ASSAULT Aggravated 100% Low High 0.2 None Simple 100% Low Medluln 0.6 Low PROPERTY OFFENSES Burglary 2% High High 2.1 Low Theft 15% Low Low 3.5 High Theft from AutoG 17% Medium 3 Low 2.7 High Auto Theft 5% None Medium 0.5 Low Taken without Owners Consent 100% None Low 0.2 High Deceptive Practice 90% Low Low 0.7 Low SUSPICIOUS INCIDENT Person or Prowler- 100% Low Medium 0.1 None Auto /occupants 100% Low Low 0.1 None OF REPORTS WITH PROBAKLITY IMPACT UPON ADAPTABILITY OFFENDER OF EVIDENCE COMMUNITY OR % OF CALL TO TELEPHONE NATURE OF CALL INFORIIATI2N!a RETRIEVAL {D INDIVIDUAL RESIDENT B LOP_( REPORTING &_ - - -- ------ FIRE/MEDICAL Arson No Sample Fire/Explosion No Sample Ambulance D/N/A DISTURBANCE None Fight 100% Disturbance 95% Dome9t1c Med ium a I- NoiselLoud Party 90% TRAFFIC - Med ium General Traffic None Traffic Accident 100% MISSING PERSONS None Lost Child D/N/A ■ Juvenile D/N/A Adult D/N/A MISCELLANEOUS REPORTS None Alarms D/N/A Animal Bite 100% Lost Property D/N/A C/D/T/P 17% Threatening/Lewd Phone Calls 5% Inf orma t ional D/N/A o Auto Relocation and Repossessions D/N/A High High .1 None High High None None Med ium 3.2 Medium None Med ium 0.2 Low None Med ium 0.6 None None Hii gh 0.4 None None MedJ-UM 0.2 Low None Low 2.3 None High Medium 9.3 Low None High 0.1 None None Medium o.4 Low None Medium 0.1 Medium D/N/A Med i um 5.5 None Low Medium 0 .1 High D/N/A Low 3.9 High Low Low 4 .2 High None Med ium■ 12 . Medium D/N/A Low .1 High D/N/A Low 1.5 High Percentage f i1gures were obtained from the study of the wr itten reports in eac - h type of call. A report was considered to have offender informati• on if 0 a a A, Victim or wi• tness could provide suspect's name. B. A suspect could be described. C. A vehicle could be described. 2 In order to determine "probability of evidence retrieval" this R/O polled various evidence idence techniciansThe evidence technicians rated the probability of ev . retrieval for each category of report. It should be -noted that although the probability of obtaining evidence from the typical "hubcap" theft is very low, the probability "in "t" -top thefts is very high. (Our department has cleared a number of "t" -top thefts by arrest where the only workable evidence was the finger prints left at the scene.) 4 Under this heading, a determination was made as to the relative impact the various offenses had on either the general Community or to the individual victim 'Involved. 5 Quantity of calls listed as a percentage of last years calls when possible. When figures were 'lable in 1981 Annual Report, this R/O used his study data to make the computation. unaval 6 After reviewing the various characteristics of each type of call, a determination was made as to the relative adaptability that each type of call would have toward telephone reporting. 7 Deceptive Practice complaints are presently taken through the Detective Division by appointment only. 8 Lost Property Reports are presently handled by having the complaintant come into the station to file the report. TABLE II POTENTIAL PATROL CALL LOAD SAVINGS CRIMINAL DAMAGE TO PROPERTY CASES a minus cases with Offender Information (D - 181 Potential Reduction in CDTP Cases 900 TELEPHONE HARASSMENT CALLS 3,10 Potential Reduction iin Telephone Harass Calls 310 AUTOS TAKEN WITHOUT OWNERS PERMISSION,, 50 Potential Reduction 'in Auto Taken Without Owner's Permission 50 TOTAL POTENTIAL REDUCTION IN PATROL CALL LOAD BY UTILIZING A PHONE-IN REPORTING SYSTEM 2,9600 1 All thefts including bicycle thefts. 11 2 Per Lieutenant Nastek there were approximately 100 "T" -top thefts last year. 3 Fifteen percent of theft cases have offender 'Information and require patrol officer response. 4 All CDTP cases 'including major felonliess 0 5 Seventeen percent of CDTP cases have offender information and require patrol response. 0 TOO R. DORAN DEPUTY CHIEF OF ADMINISTRATIVE SERVICES FROM: J. KOLANOWSKI CRIME PREVENTION BUREA] 0, SUBJECT* TELEPHONE REPORTING PROCEDURE DATE. 3 NOVEMBER 82 %32NAN��� ,Telephone Reporting Procedure Introduction Telephone reporting 'is a system for receiving and recording certain complaints via telephone 'in order to eliminate the a need to dispatch a patrol officer on routine cases,, The goal of the telephone reporting system is to increase # 9 the productivity of the patrol officer. The objective of this procedure i's to relieve the patrol division of as many non -emergency police calls as possible. This allows the patrol division more time to concentrate their efforts on preventative patrol. S t a f fipl� Op.tions 1. The telphone report taking desk shall be manned 24 hours a day, seven days a week. This option provides for the least citizen and police dispatcher confusion. All eligible complaints could be handled within a matter of minutes. 2. The telephone reporting station would be manned during certain hours each day. The number of daily report taking hours is not as important as the regularity of the hours. This system allows the dispatcher to notify the complainant of when as well as how their complaint will be taken. 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TI.In 01 UOTqTPPU UI epalp ap aoTjod PDSTAaa aqj UT UOTIVIS Ajom puooas aqq azTTT:ln pTnoo jaAel liodai auoqdaj@j aqj -uoTIdo sTqj joj papaau sT quamdTnba TeuoTqTppu o1q -T f a 9 & 0 0 am=# mmmmim -Z- 92va Z86T 4C laqMaAON R11flaRDOUd DNII"d0dRU HNOHJHqal TELEPHONE REPORTING PROCEDURE November 3, 1982 Page -3- B. The following conditions must be present before the telephone report taking individual can take a report. 1. There is no physical evidence or witnesses to be interviewed. 2. There is no apparent need for investigation at the scene. 3. The suspects must have left the scene un- detected* W CoLn2l,a,ints Eligible for Te e,,,, one Reportin Thefts A. All thefts except "T" -top thefts from auto., B. Telephone violations. 1. Obscene 2. Harassing or Annoying C. Criminal Damage to Property. 1. All criminal damage to property complaints except those involving extensive or wide- spread damage. D. Lost Property 1. All cases unless unusual circumstances warrant a police officer being sent, E. Autos taken without owners permissionj 1., These will include vehicles which are taken by a boyfriend, girlfriend, or family member where prosecution or a LEADS or NCIC entry would not result. Incoming Calls Step by Step A. All 'Incoming complaints will normally be received by the CDS operators. & B. Once the CDS operator gathers all the facts, he/she w ill then determine if the complaint is eligible I I 1 1 for telephone reporting. C. If the complaint is eligible for telephone reporting the CDS operator will then advise the complainant that the report may be taken over the telephone. TELEPHONE REPORTING PROCEDURE November 3, 1982 Page -4- D# If the complainant wilshes, to see a police officer 'in person the patrol officer will be sent to their location. E. Unless the complainant objects, he/she w '111 be notif 'led of the telephone reporting procedure, its times of operation and its phone number. F. When the individual manning the telephone reporting station receives a complaint, he/she will ask all the pertinent questions necessary to complete the proper offense report. Once the information has been gathered, the complainant will be asked elf he/she has any further information. The call will end by ad- vising the complainant of their report number for future reference and that their report will be for- warded to the appropriate bureau. TO: R. DORAN DEPUTY CHIEF OF ADMINISTRATIVE SERVICES 0 FROM* J. KOLANO`ffSK1 CRIME PREVENTION BUREAU 0 DATE14 3 NOVEMBER 82 Hima"Im Notifying and Educating,_.the Public In order for a phone-in complaint taking procedure to be successful the residents of Mount Prospect must be made aware of the program and the benefits that they can expect from the program. In order to effectively educate the public, the police department must initiate a multi -media program. The following medias are to be utillized: 1, Village quarterly newslettere 2,. Print media. (Mount Prospect Herald and Journal' 4. Radio stations. 5. Printed 'Inserts to be distributed with Village vehicle tags. 6. Speaking engagements. ., P.T.A., homeowners groupsS neighborhood watch groups, etc.) The Village's quarterly newsletter is delivered to all residents in the Village, both private homeowners and apartment dwellers. An article in this newsletter would then be theoretically read by everyone living w 'thin the Village's boundaries. A flyer mailed out with the Village's vehicle stickers would insure that every car owner 'is notified of our new procedure. Articles presented in the newspapers� radio stations,, and Cablenet would insure 100% coverage of the residents in the area. During speaking engagements, the various officers making the speeches would be able to not only describe the program and its benefits but would also be able to insure that those he addressed would become strong supporters of the program. TELEPHONE REPORTING PROCEDURA November 3, 1982 Page -2- The various publications. would-be given a Press Release detailing the full scope and ramifications of the new procedures. The benefits to the citizen complainant as well as to the police department would be emphasized. The Press Release would also explain how all citizens w ill benefit from the * lementation of the telephone reporting pro - 1 3 -MP cedure.