HomeMy WebLinkAbout1521_001PARTNER,SHIPS FOR IMPROVEMENT
AUDIENCE:
LENGTH:
COURSE DESCRIPTION:
COURSE OBJECTIVES:
Directors, Managers, Supervisors, Professionals MAX CLASS 17C.
12 to 20
op
4 Hours
Introduces participants to why it is important to satisfy needs of internal and external customers
THE PARTICIPANTS WILL BE ABLE TO:
Discover individual and organizational benefits of continuous
#New! 0 - Mft improvement
-Understand ACTION cycle
-utilize tool guiding the through the continuous improvement process
PREREQUISITES.
SPECIAL INSTRUCTIONS: None
31
AUDIENCE: Directors, Managers, Supervisors, Professionals MAX CLASS SIZE:
LENGTH: 3 Hours
- --
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE To:
Use a cause -and -effect diagram
Analyze the impact of various causes
Use a Pereto chart to select root causes to attack in their contin -ous improverr►ent efforts
PREREQUISITES: Successful completion of "Partnerships for Improvement"
SPECIAL INSTRUCTIONS:- done
14
AUDIENCE:
LENGTH.-
TARGETING IMPROVEMENT AREAS
Direc , tors, Managers, Supervisors, Professionals MAX CLASS SIZE: 14
Hours
Helps participants to redefine the problem and write problem statements
THE PARTICIPANTS WILL BE ABLE TO:
Learn strategies for generating ideas for solutions
Use_ --a solutio /impact diagram to analyze ideas
* -Prioritize alt rnative solutions
* Select and test a solution that a' w M ill -solve a specific problem
PREREQUISITES: -Successful completion of "Partnerships for Improvement"
SPECIAL INSTRUCTIONS: None
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AUDIENCE: Directors, Managers, Supervisors, Professionals MAX CLASS SIZE: 14
LENGTH: 3 Hours
THE PARTICIPANTS WILL BE ABLE To:
How to build ars action plan to organize tasks and activities
*
Understand the 'Importance of etb ring data and testing a solution
* Evaluate and measure success
Document and standardize improvements
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SPECIAL INSTRUCTIONS: Hone
Kul
13 roduct,�Overview
I P
RODUCT 0 V-ERVI-EW,,
AUDIENCE: CSR's, Admin. Support, Sales/Marketing, Clerical MAX CLASS SIZE:
Technica-l'.. Installers-, Service Workers
LENGTH: 4 Hours
MR77M
THE PARTICIPANTS WILL BE ABLE TO:
Describe cable channels and cable related products
Determine what channels may apwpeal to customers
Describe features and benefits for services
PREREQUISITES: None
SPECIAL INSTRUCTIONS: None
14
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Software Tt*ainitig
AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE:
CSR's, A _ rni Support, Sales/Mat� ting, Clerical
LENGTHS Varies according to course
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COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO
See prerequisites
PREREQUISITES.- The following courses will be offered: Intermediate Excel/Tools and Techni-ques
Intro to Excel, Intro to Microsoft Word, Ad�rarce, cro ref r
_ . _
_ o Beg nnin ,for . D - _—�
- - - _.
and Interndfte Lotus 2 for DOS _ �_- _
SPECIAL INSTRUCTIONS: Details for registration will be seat under separate cover
14
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Wrl*tl'li]9 Clillics
AUDIENCE: Directors, Managers, Supervisors, Professionals MAX CLASS SIZE:
CSFs, Admin. Support, Sales/Marketing, Clerical
LENGTH: 4 Hours
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE To
Recognize the components of a successful business letter or memo
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Demonstrate the skills necessary for an effective letter or memo
PREREQUISITES: None
SPECIAL INSTRUCTIONS none
12 to 14
37
echnical/
ualit-V Skills
0 0
Sal�ety Training
AUDIENCE: All employees MAX CLASS SIZE.-
LENGTI-4:1 I Day
Pig
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO:
* Identify symptoms of safety issues
* Identify real causes of .9afety problems and co-liect
* Determine steps to prevent safety related problems
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* Develop an action plan to -prevent saf-e-t-y-issues in the Z'r"k place-
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PREREQUISITES: None
SPECIAL INSTRUCTIONS: None
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Techii
ical
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vigttal 1. raining
AUDIENCE: Directors, Managers, Supervisors, Professionals MAX CLASS SIZE: 8
Technical, Installers, Service Workers
LENGTH: 1/2 Hour
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO:
• Understand the evolving nature of customer requirements
• Under -stand why TCI is the best choice for' the customer
PREREQUISITES: None
SPECIAL INSTRUCTIONS: None
WIC
FUNDAMENTALS OF DIGITAL TRANSMISSION
AUDIENCE: Directors, Managers, Supervisors, Professionals MAX CLASS SIZE: 8
LENGTH: 2 Hours
COURSE DESCRIPTION: Provides an-e-xamination of digital service fundamentals
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO. -
Understand the basic principles of analog cable TV service
Identify ow an analog TV signal is transferred to a customer today
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PPEREQUISITES: Basic knowledge of a cable TV system
SPECIAL INSTRUCTIONS: None
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AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE: 8
LENGTH: 1/2 Hour
. ....... .. . .
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO:
Understand the nature of an analog television signal
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Explain the process by w ic analog TV signal Is digitized
Describe the typical layout of a digital cable television network
Discuss the various media employed (fiber, coax, etc.) in a cable system
PREREQUISITES: Successful completion of Module 2. Fundamentals of Digital Television
SPECIAL INSTRUCTIONS: None
41
AUDIENCE:
LENGTH. -
COURSE DESCRIPTION:
COURSE OBJECTIVES:
-Directors, Managers, Supervisors, Professionals
2 Hours
MAX CLASS SIZE.- 8
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Provides an examination of digital compression fundamentals
THE PARTICIPANTS WILL BE ABLE TO:
* Understand compression and its advantages to TCI
* Understand the steps required to compress diglital cable TV signal"Swo-0
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-Understand functions of digital cable terminal used with compression signals
Understand the differences between MPEG4 and MPEG -11
MEN
PPEREQUISITES.- -Basic understanding of data concepts, I.E. bits, analog, and digital signaling, etc.
42
DIGITAL COMPRESSION 1N ACTION
AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE:
LENGTH: 1/2 Hour
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO:
Discuss the relationship between channel bandwidth and bit rate
Dlscuss administratIve concerns facing TCI
• Discuss the competitive and legislative forces facing Tcl
• Understand digital compression
PREREauiSITES: Successful completion of Modules 1 - 4
SPECIAL INSTRUCTIONS: None
43
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LENGTH:
COURSE OBJECTIVES:
Technical, Installers, Service Workers
6 Days in class, 9 Days in f ield
THE PARTICIPANTS WILL BE ABLE TO:
MAX CLASS SIZE: 8
Have a thorough understanding of the TCl specifications for drop installations
Have a n overview of the technology of a cable system
0 Be familiar with what is required to do his or her job safely
0 Have a basic knowledge of the history of TCI and our Industry
PREREQUISITES: Prior to participating-. (1) Complete all Insurance and similar new hire forms
. . . ..........
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(2) Have a understanding of the-orgap'zationall structure of hi er-syste .43) Have observed
InIng is preferred that th -a
someone else performing the, responsibilities he/she will be assu
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trainees will have had a minimum of 5 days riding with another installer
SPECIAL INSTRUCTIONS: The participant should have a SDU manual, MDU manual and a
calculator for the class room portion of the class. The field portion of the class requires a truck IL
stocked with tools and dro materials Participants also need to be dressed appropriately for
class and field activities
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alit
Pole Cll*mbi*ng an d- Ladder Safety
AUDIENCE: Technical, Installers, Service Workers
MWENEWEENEWWWWWWONA
LENGTH: 1 Week
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO:
MAX CLASS SIZE: a
• Inspect climbing gear and ladders for safety
• Demonstrate safe pole climbing and ladder handling methods
0- � - -=Oman
• identify unsafe conditions/acts and take appropriate action to correct
• Demonstrate correct method of GAPF sharpening and shaping
PhE REQVI SITES; None
SPECIAL INSTRUCTIONS: Participants must have approved linesman boots. All pole climbing equipment must be
pre -assigned and inspected prior to first class.
in most cases.
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Tuchnic I/ u alit S 11s,
AUDIENCE: Technical, Installers, Service Workers MAX CLASS SIZE:
owns"-="
LENGTH: 3 Days (21 Hours)
COURSE OBJECTIVES:
THE PARTICIPANTS WILL BE ABLE TO:
Reduce time spent on outages and trouble calls
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Recognize different types of problems and their sources
Have a better understanding of cable system design
PREREQUISITES: 2 or more years working in the field as a Service Technician or equivalent
SPECIAL INSTRUCTIONS: Participants need to bring a calculator and notepad to the class
8
M
Ms. Cheryl Pasalic
Communications Adnu"ni'strator
Village of Mount Prospect
50 S. Emerson
Mount Prospect, Illinois 60056
COMMUNICATIONS
SUPPORT CORP.
16350 VENTUm BouLEVARD
SurTE 5100
ENONO, CA 91436-2116
8183445100
FAx: 818 343 5100
INTERNET: KRAMEROCAEuXcom
Reference: Telenois Inc. in the Village of Mount Prospect
Subject: Comments on Telenois' Correspondence of 28 March 1995
and 13 April 1995
Dear Ms. Pasalic:
RECEIVED
J U N 0 7 1995
VI"GE Of MOUNT PP"PWT
COMMUNICAMNS DIV?S*N
Pursuant to the action of the Village Board at its meeting of 07 March 1995, Telenois,
Inc. was directed to provide a corrective action plan in response to CSC's report No.
94001.001 within 30 days of notice. You provided Telenois with that notice in your letter
to Telenois'. Inc. General Manager Ms. Sue Dean dated 15 March 1995.
On 28 March 1995, Ms. Sue Dean provided you with a letter and memorandum discussing
her firm's limited response to the Village's physical plant inspection conducted by CSC
during the week of 06 March 1995. On 13 April 1995, Ms. Dean provided you with a
supplemental statement titled'. "'TELENOIS, INC. RESPONSE TO-. COMMUNI-
CATIONS SUPPORT CORPORATION TECEMCAL AUDIT VILLAGE OF MT.
Reviewing Ms. Dean's correspondence, I conclude that she had failed to provide the
corrective action plan required by the Village Board. Rather, her letter and statement
attempt to direct the Village's attention ftom the real issues: public safety and system
reliability.
Through this letter, I Will provide you with a complete poid
Ms. Dean's statement.' To' assist you, I have included the o
13 April 1995 statement throughout the balance of this repl�
shown in bold sans serif italics to disfin, guish them *io,--
comments, which are shov�n in this type face, may be found
following each of Ms. Do�ip's points.
At the conclusion of this reply, I will provide you with my (i
conclusion regarding Ms. Dean s statement.
<Balance of page intentionally left
Due to a significant personnalliflunness, %Nihich requ , ired several, hospital
ffiis reply before now. I appreciate,your understanding regard,mg this
Ms. Cheryl Pasalic
0 1 June 1995
Page 2
�oin,t analysis and reply to
1, text from Ms. Dean's
;,, Dean's comments are
reply comments. My
indented blocks
I assessment of and
I
unable to provide you with
'V" JIIIIIII
Ms. Cheryl Pasalic
0 1 June 1995
Page 3
Oil I I I I I I I III I I I I I iII I 1111 1 11 111111 111 111111111111111111
111111 FOR 1 :1 5V I to 9 Z11 NF."I LVA fla
TELEN01S
,r INC.
RESPONSE TO:
COMMUNICATIONS SUPPORT CORPORATION
TECHNICAL AUDIT
VILLAGE OF MT. PROSPECT
This response addresses the technical audit issues raised by Comm
munications Support Corporation.
�a I I II ;
19 1 -f ., Y IF2[4*111
During Mr. Kromer's visit August 15=22, Mr. Kramer did not perform
technical tests on the Mount Prospect Headend. The distortions reprew
sented on Report Page 4 were identified through a channel check on
the television set in the Headend. Mr. Kramer, based on this TV, had no
way of determining the signal quality of any channel leaving the Head -W
end,, No test set or equipment was a ched to the lines leaving the
Headend to determine the signal quality of these pictures.
Ms. Dean'. who was not present during my August 1994 inspection, or my March
1995 reinspection, grossly misrepresents the operating condition of the headend.
Telenois personnel (lead by Mr. Dave Miller, and performed by Mr. Ken Hoeck)
conducted a series of headend signal distortion tests at my direction using a
2
Telenois-owned spectrum analyzer. The results of these tests revealed that the
headend failed to meet all FCC parameter requirements for high fTequency
distortions.'
' A spectnm analyzer is a standard test instrument used to assess signal quality parameters,, including distort-
ions. Valued at over $18,0001, the spectrum analyzer provides an objective measurement of system per-
formance.
I I-Egh frequency distortions are commonly seen in pictures as diagonal background lines. The FCC establishes
standards for this parameter at 47 CFR §76.605(9).
C11
You (Ms. Pasalic) were present for these tests, and F
discussions with Mr. Hoeck and other Telenois pers(
discovery of the severe channel distortions as noted,�
94001.001.
Channels had been, tested by TCI personnel
arrival and met and exceeded required FCCIev
At the time of my August 1994 headend inspection.'
existence of any such pre -inspection tests. If Teleno
tests prior to my ar rival,. and if those tests refuted thi
were obtained when Telenois inspected their'headen,
is highly suspect why Telenois waited until now to n
more sus ect that the test results alluded to by Ms. I
letter.
Mr. Kramer's subsequent testing on his second i
Ms. Dean suggests that my headend and system 'ins,
that her system was in compliance with FCC rules , i
visit confirmed that Telenois had adequately adjuste,
v4
compliance with the FCC rules it failed to meet d1uri
comment simply misrepresents the actual condition
August inspection.
INSTITUTIONAL NETWORK ISSUES
Mr. Kramer did not discuss the I=NET network v
locations was not requested.
Ms. Pasalic,, once again, you were in my company
MY Au%zust visit, to' provide an accurate list of I -NE
triggered by the Village's knowledge that certain'I-�
longer operational.
Ms. Cheryl Pasalic
0 1 June 1995
Page 4
tted in lengthy
hich resulted from the
RNI, 4 of CSC Report No.
to Mr. Kramer's
0 1% 41
i I s, talied to disclose the
)nnel did perform these
t,ilve findings which
- my supervision, then it
these tests. It is even
ere omitted from her
rifled this fact.
in March 1995 vefify
Rather, my March
eaden,d to come into
110.11"'I tilt August inspection. Her
system during the
7CI staff. A listing of
I asked Mr. Hoeck, during
tons. My request was
10
Mr. Hoeck's admitted that portions of the I-NETh","p deactivated as part of
the outside plant' r6configuration. He farther told u"1111, 'I'll '',"the "as -built" maps of the
I ke
I -NET were unreliable due to the undocumented sy", configurations
Wim
performed by Telenois.
Ms. Cheryl Pasalic
01 June 1995
Page 5
Ms. Dean, who was not present for this conversation which occurred at your
office, is simply wrong when she categorically states that I did not ask for a list of
I-NIET locations.
It is clear that for more than a year, Telenois' senior technical staff has been
confused about the franchise obligations relative to the I -NET. That confusion
extends to misconceptions that mistakenly equate television channels traveling on
the reverse portion of the subscriber cable with television signals which are (or
should be) traveling on the separate I -NET cable. It is reasonable to conclude that
this confusion stems from the repeated changes to the senior technical staffing of
this system over the past two years, and a lack of accurate I -NET system electrical
maps.
Had Mr. Kramer asked he would have been informed that TO had on
staff two, now three, I=NET Technicians whose sole responsibility is to
maintain the &NET in the Mount Prospect System. He would also have
been provided the listing of locations using the I=NET.
The number of technicians that have subsequently been assigned to maintain the I-
NET simply obfuscates the true issue some undisclosed portion of the I -NET has
been disconnected without the prior knowledge (much less the prior authorization)
of the Village.
Mr. Hoeck was asked to provide an accurate map of the I -NET, the goal was to
provide the Village with as assessment of the scope and impact of the unauthorize
Telenois disconnection of portions of the I -NET. Clearly this is a potential
franchise breach of tremendous proportion. I
Ms. Dean's suggestion that I would have been provided a list of I -NET location
upon request, coupled with the spurious discussion of the number of technicians
assigned to maintain the I -NET, avoids the necessary discussion about the
potential breach of her firm's franchise with the Viflage. I
PHYSICAL CONSTRUCTION ISSUES
This comment is Simply fiction, and is, on its face, u
With hundreds of miles of plant within Mount Pros�
private homes, it would be impossible for a sing I ie it
of the ... franchi s'e." Within the time frame of my-'!
Ms. Cheryl Pasalic
0 1 June 1995
Page 6
ncy only identified 5
M 0 "
t has no jusnTication
�quate to extrapolate
assessment were included
t on F. "Credential
inspections for over 17
i.lev*1si'on, franchisors such
It, inspections,
Wyls,
tems from California to
ected systems owned by
etc.) to the smallest of
e system with Just over
w, attached to this reply a
tom I have performed
ast I I years. See
be conservative based on
other cable systems
aon operators.
CI staff, drove every
Or also logged every
I
In
.many ot which are behind
- ' J� 'le
or to assess "every mi
ftlo,"ns', it is equally
co
Ms. Cheryl Pasalic
0 1 June 1995
Page 7
illogical that a single inspector would be able to log 44 discrepancy" in the
system.
Please review the attached response to Mr. Kramer's discrepancies. It
0
is, as. you will verify, a gross overstatement that these issues are
"potentially dangerous" as we clarify in our response. (Exhibit A)
That so many significant and potentially dangerous plant problems were observe
(many of which were discovered m* your company [Ms. Pasalic] as we inspected
the plant outside the presence of Telenois personnel) gave me serious pause for
concern. My concern was not relieved by Ms. Dean's unsupported claim that
comments were a "gross overstatement." Rather, the photographs in Exhibit A
provided by Ms. Dean show that the vast majority of problems I cited were
subsequently �g,, by Telenois, or referred to others for repair. They were
not reported as either being incorrect or misrepresented.
Ms. Dean has failed to show that I grossly overstated my findings. She has simply
confinned my original findings of fact.
All issues have been corrected unless they are issues still pending With
Commonwealth Edisom Enclosed is a copy of our letters and notes from
1993 requesting work with Commonwealth Edison. (Exhibit B)
I find it fascinating that Ms. Dean cites a 13 May 1993 letter to Mr. Stahura of
Commonwealth Edison from Mr. Boesiger of TO of Illinois, Inc. This letter
confirms that certain of the discrepancies fisted in my inspection report were
6 0
known to Telenois for more than a year prior to my inspection. This lo ically
91
leads me to conclude that Telenois has failed to take all possible steps (whether
politically or legally) to compel ComEd to adjust its plant so that Telenois can
bring its plant into compliance with local law and the franchise agreement.
Further, and more alarming, it raises the question as to whether Telenois
knowingly built its plant in an unsafe manner (with or without the concurrence of
ComEd).
It is my understanding that ComEd also intends to submit a separate statement
responding to Telenois' allegations.
Telenois, Inc. h as �d if..,vtihe plant discrepancy-ro
reported Into M,
plant discrPp Wi are
Supwvisor, who theli; schedules e correct Mrl,
IS �'Q
X
maintonance* ROO�TOP* see Ekhibit, C IbIr a V
maintenance plane N
A AL a I
40
0 0
mile
Ms. Dean,su,l I e Uthat groundiing the subscfiber's
99, IS
acceptable in cetttin cases. is ues a c,aN
he., u her"
grounding to power only occurs "whenever possi"bl' ' '
misunderstandilig''t, � of the need to properly ground;
I
to the common house ground necessary to promot4i
Ms. Cheryl Pasalic
01 June 1995
1111� I Page 4V,,
0 0
that is ongoing. At
Vlayzure, Techni=
xer to complete th
,jng of our ongoinj
lespecially related to cable
�routine plant discrepancy
Jized concoction.
of my impending
to have elected to ignore
problems prior to my
Lie firm's management s
1 4 due to repeated staffing
r*ujtcei headend
,IS 11 11 0 1
rred method, is an
not readily
op their house with
ounding rods was
ult the United States.
to power.,
to a ground rod is
the "TO's, policy" that
hese are very serious
system subscriber drop
ic safety.,
K.4s. Cheryl Pasali;
0 1 June 1995
Page 9
Perhaps the best authority on the need to ground the cable drop to the common
house ground is the "National Electrical Code Handbook"' published by the
National Fire Protection Association (Quincy, Mass). In the discussion section for
its rule on grounding (NEC Article 820-40), which is adopted by the Village as a
part of the Village Code, the clear and mandatory requirement to utilize the
common house ground is explained:
4W
40
ON I io 4 6 1 a
a d
d d 0-
4W
Old S
NOU: Multiple dwelling
iit:,'(i.e.,, apartments; condominiums,
Ms. Cheryl Pasalic
0 1 June 1995
Page 10
and how Telenois
defense theory of
1�1
,s cti, on) resulting from
t,r,,u 11
groundin%z because the
%of
wrap their house with
It is not within the scope
t Village Code. Only the
i,sed on criteria
Each month a
�brtunately it is an
oblic breaks into the
TC1 routinely places
.,nt A. complex area
wt 100 percent of its
n that Telenois is
dism of its plant in
inadequate.
in
aned up'twice
:ft us, TO
:,ontacts us, TC1
'plant maintenance
res rather than practicing
�1`ssue. Perhaps it is a
of inequality of service
family home areas.
jects, etc.)
'V. d
Ms. Cheryl Pasalic
0 1 June 1995
Page 11
SYSTEM SIGNAL QUALITY ISSUES
Please review Exhibit D. No piece of test equipment was "outmofm
calibration" as verified by the Wd"tech invoices and letter attached.
Please review Ken HoecVs response in Exhibit D.
Further, TCI has submitted its Proof of Performance tests to the Village
and Mr. Kramer, Our results far exceed the FCC requirementsO
Historically over the past 5-10 years, this system has fared poorly when it has been
inspected for compliance with FCC technical standards.' Only since the
introduction of fiber optic transmission lines has this situation improved.
Remaining, however, is that Telenois has failed to follow all FCC rules regarding
6
the production of proof -of -performance reports since 1992.
Telenois, by failing to provide calibration data in the proof-of-perfonnance repo
for key test equipment, demonstrated that it failed to comply with the explicit
requirements of the FCC rules regarding the provision of that data in the report.]
Perhaps the best analogy to describe Telenois's failure is to say, "It's a very nice
car, but it has no registration and license plates." No matter how well the system
performs, if its staff fails to follow all legal requirements, a substantive problem
remains (as it does in this system).
<Balance of page intentionally left blank>
' See., also,, test inspections reviewed by Mr. Wilham Pohts (who inspected this system on behalf of Village
some years ago). Mr. Pohts properly cited a history of non-compliance's with FCC rules in several reports de-
livered to the Village.
" Both Mr. Pohts and I served on the Government -Industry committee which developed many of the current
technical standards adopted by the FCC in 47 CFR 76 Subpart K. I served as the Co -Chairman of that commit-
tee representing local government interests, and �Ar. Pohts served as a member of the committee, also having
been appointed to serve the interests of local governments.
X01 J N � 1.Pf [*],I
Telenois has invested $7.8 million in capital I
1994 and $4.4 million is planned this year. I
total rebuild of our ileadend, plant upgrade
miles of fiber With standby power.
Alu
That Telenois claims to have invested $16.7 million
past two years is,, at best, misleading. After reviewi"n
j�
that the majority,of this investment benefit areas out,,$
Further it is neces4,/w,, ember that ultimately, 't
y to rem
"ber—not Telenois " s stock ownt
rules, it is the subscri
down the loans to build and rebuild the plant of �whi�
with favorable de
preciation treatment, Telenois is rei
depreciation expenses to offset the higher subscriber
investment in ne plant.
As for Ms. Dean s dlairn that some undisclosed, �i
p,orti,,
rebuilding the heade'nd and adding fiber distribution j/
look to Telenois's ast C m oliAnce faill of the FC
why this portion (o(the 'investment' is necessary. A�
Telenois has had a,h I istory of failing to meet—much,]
conclude that this portion of the 'investment isnecd
federal obligations,
Further, my assessment of the amount of fiber beingl
conclude that Teldnois is installing fir more fiberopt"
necessary for it to operate its cable television plant in
quality rules. Thi's "'nvestment' (ultimately funded b3
Telenois to prepatell to compete with Ameritech in thi
services in Mount Prospect and surrounding commui
Ms. Cheryl Pasalic
0 1 June 1995
H
Page 12
,1193, $8.9 million in
z? monies include a
!installation of .255
s, in its plant over the
IN, #
system, it is apparent
f Mount Prospect.
FCC rate regulation
V�, I ho, will ultimately pay
Dean speaks. Coupled
with increased
ne generated by its
f the funds went toward
I believe one need only
ture, quality rules' to see
d above, until recently
weed--4CC rules. I
for Telenois to meets its
yed,, strongly leads me to
ile than would be
I
)liance with FCC signal
e,ubscribers) permits
ns , i,on of telephone
I ..............
. . . . . . . . . . . .
Ms. Cheryl Pasalic
0 1 June 1995
Page 13
Standby power supplies, which'are already required by the cable franchise
agreement, are absolutely necessary for Telenois to enter the telephone business.
The question that begs to be asked is "Why has Telenois waited until now to install
these devices if they already required by the cable franchise to operate the cable
television system continuously.
In addition, Telenois installed an $800,000 phone system, is now
providing 24 hour, seven day a week phone response and 24 hour
dispatch. We added 16 technical people in 1994 including IMNET
personnel and maintenance personnel. Telenois also added 24
additional Customer Service persons,
Ms. Dean's comment that the company installed an $800,000 is suspect. Her
comment implies that the investment is fully devoted to serving Mount Prospect
residents. In fact, her company plans to open a centralized customer service call
center for its Midwest area near OHare Airport later this year strongly contradicts
this implied claim. It is very likely that this "investment" only marginally serves
Mount Prospect cable subscribers. As noted above, the investment in a new
telephone system will ultimately be borne by the cable subscribers through higher
rates.
As for the additional personnel, given the condition of the outside plant, the
increase in technical/maintenance staff is, at best, overdue.
Telenois is meeting and exceeding NCTA Customer Service Standards
and is enloying the highest subscriber base in its history. Customer and
City complaints are at an allmtime low with satisfaction at an all-time
high*
Given these improvements and satisfaction ratings, Telenois cannot
accept Mr. Kramer's recommendations and conclusions regarding the
Mr. Prospect [sic] Technical Audit. Many of the recommendations that
Mr. Kromer makes are either unnecessary as proven in our a ched
Exhibits or are already under way. Please see "Exhibit Fin regards to
the types of training that are currently in process in the Mt. Prospect
System 11
The Village's and the FCC's customer service standards are more stringent than the
NCTA!s customer service standards, which Telenois claims to meet (or exceed).
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Ms. Cheryl Pasalic
0 1 June 1995
U�
CSC Conclusions
Ms. Pasalic, I assess the underlying purpose of Ms. Dean's letter to be one of damage
control. Faced with a mountain of evidence regarding Telenois' many failures to perform,
(some of which date back for years and are inadvertently confirmed and supplemented by
admissions contained *in her letter and statement), I reaffirm that the Telenois system is
exactly as I have previously described.
I recommend that the Village Board reject the conclusions promoted by Ms. Dean in her
letter. Moreover, given the confirmations to my key report findings, I believe that the
Telenois system remains in violation of its franchise with the Village. I recommend you
seek the counsel of the Village's attorney and special cable attorney with regard to rth
demands upon Telenois, or other possible sanctions for the violations which I have noted
in previous reports. I
I will shortly be submitting my final project report. That report will include the objective
observations and subjective conclusions regarding picture signal quality measurements
performed by Telenois under my supervision during the week of 06 March 1995, as well
as an overall project analysis.
Communkations Support Corp.
Jona ban L. Kramer
'si t
mdent
4 0
"'T. 21:12W
:1 MLI
Attachment A
FFF"0"0-**
A
Ms. Cheryl Pasalic
0 1 June 1995
IM Page 16
0
nth, physical plant inspection
in, rebuild plant inspections,
Is I have served in this capacity
W
is ofplant miles I have
,ient)
ient)
,ientt)
ient)
I assignments)
ienf)
,ient�)
1, assignments)
ystem)
lenf)
ystem)
1, assignments)
,i,:e,nt,)
,ient)
Since 1984, I have proviid�d
the following government agent
services (i.e., constructiorf$afety; new plant construction 'MI
etc.).
The following is only a ial list of the communities and a'
over the past I I years. T,7h,'fis,
list represents many tens oftht
inspected on behalf of myj6lients.
United States Attorney,,
(Similar or identical
United States Army ��"u
(Similar or identical
United States Navy "j""
(Similar or identical &
US Marine Corps
(Similar or identical
Anaheim, Californi*a
(Multiple similar orid
Azusa, California
I
(Similar or identical a,
Bellbrook, Ohio
(Similar or identical &
Beverly Hills, CA
(Multiple similar or id
Bronxville, NY
JCI owned or contrt'
Centerville, Ohio
(Similar or identical aj,'
Chino, Caliform*a
JCI owned or con, trc
Diamond Bar CA
(Multiple similar ori'd
Cleveland Heights, Ohio V
(Similar or identical a
Cypress, California
(Similar or identical,&
A
Ms. Cheryl Pasalic
0 1 June 1995
IM Page 16
0
nth, physical plant inspection
in, rebuild plant inspections,
Is I have served in this capacity
W
is ofplant miles I have
,ient)
ient)
,ientt)
ient)
I assignments)
ienf)
,ient�)
1, assignments)
ystem)
lenf)
ystem)
1, assignments)
,i,:e,nt,)
,ient)
C 0011 SN' 7cq LO
Downers Grove, Illinois
Eagan, Minnesota
Eastchester, New York
Escondido,, California
Flora, Illinois
Fullerton, California
Homewood, Alabama
Irvine, California
Kettering, Ohio
King County, Washington
Miamisburg, Ohio
Mount Prospect, Illiois
New Orleans, Louisiana
Oakwood, Ohio
Ojai, California
Opelika, Alabama
Poway, California
Riverside, California
Roseville, Minnesota
Ms. Cheryl Pasalic
0 1 June 1995
Page 17
(Similar or identical assignment)
(Similar or identical assignment)
(TCI owned or controlled system)
(Similar or identical assignment)
(Similar or identical assignment)
(Multiple similar or identical assignments)
(TC1 owned or controlled system)
(Multiple similar oridentical assignments)
(Similar or identical assignment)
(TC1 owned or controlled system)
(Similar or identical assignment)
(Multiple similar or identical assignments)
(TCI owned or controlled system)
(Similar or identical assignment)
(Similar or identical assignment)
(Similar or identical assignment)
(Pending Purchase by TCI)
(Similar or identical assignment)
(Multiple Similar or identical assignments)
(Similar or identical assignment)
(Similar or identical assignment)
San Clemente, Californ
San Juan Capistrano, 4
San Luis Obispo CounA
San Marcos, Cafifbrnig
Santa Ana, California
Santa Barbara Coun�,
Santa Cruz, CalifornikIl
Santa Cruz County, C4
'C ��j
Santa Maria,, � al'fornr"'19,
Spokane, Washingtod
St. Louis, Missouni
Tuckahoe,, New York
West Frankfort, Illintoil,
West Allis', Wiscons,
Wheaton, Mm*ois
White Plains, NY
Yorba Linda, C,ahfbrv"
(Multiple similar or "it",
irnia (Multiple similar or �i , ic
alifomia (Multiple similar or
(Similar or identical a
(Multiple similar or i(
fornia (Multiple similar or I(
(TCI owned or,contr'
nia (TCI owned or contr
(Sinu" lar or identlical a
(Similar or identicah,
(Multiple similar or i
(TCI owned orcon, ti,
(Multiple similar or ii
(Pending Purchase b'j
(TCI owned or contr
(TCI owned or contr
(Similar or identical �
(Multiple similar or ii
(TCI owned or contr
(Multiple similar or "I"I
Ms. Cheryl Pasalic
01 June 1995
Page 18
assignments)
t], assign ments),
it
assignments)
nent)
il assignments)
if assignments)
;ystem)
�ystem)
d assignments)
'Ystem)
assignments)
0 ,.n
assignments)
i,tem)
assignmentaj
Exhibit D�i CABLE COMMUNICATIONS CODI
modifications in grantee's franchise of a nature that would not result in effectively terminating
same, provided that the Village shall not make any amendments or modifications to this
Chapter or a franchise granted hereunder which would alter the provisions of subsections
6.4051) or 6.406E during the term of any franchise granted hereunder. (Ord. 3120, 6-2-81)
Sec. 6.404. Performance Evaluation Sessions,
A. The Village and the grantee shall hold performance evaluation meetings within thirty
(30) days of the third, fifth, tenth and fourteenth anniversary dates of the grantee's
award of the franchise and as required by Federal and State law. All such evaluation
meetings shall be open to the public. Grantee shall be solely responsible for notifying
the Village, in writing, at least sixty (60) days in advance, of each of the specified
performance evaluation meetings, and no notice to the grantee pursuant to Section
6AO2 shall be required.
B. Special evaluation meetings may be held at any time during the term of the franchise
at the request of the agency or the grantee.
C. All evaluation meetings shall be open to the public and announced by the Board in a
newspaper of general circulation in accordance with the notice requirements of Section
6.402 above. No such newspaper notice shall be required as to any adjourned meetings.
Grantee shall notify subscribers of all evaluation meetings including any adjourned
meetings by announcement on the highest use' origination channel on the system no less
than three (3) times between the hours of seven o'clock (7:00) P.M. and nine o'clock
(9:00) P.M. for five (5) consecutive days immediately preceding each meeting.
D. Topics which may be discussed at any scheduled or special evaluation session may
include, but not be limited to, service rate structures, franchise fees, penalties, free or
discounted services, applications of new technologies, system performance, services
provided, programming offered, customer complaints, privacy, amendments to this
Chapter, modification to the franchise, judicial and FCC rulings, line extension policies
and grantee or Village rules.
E. During a review and evaluation by the Village, the grantee shall fully cooperate with
the Village and shall provide such information and documents as the Village may
request to reasonably perform its review.
Fo, If at any time during its review, the Village determines that reasonable evidence exists
of inadequate CATV system performance, it may require the grantee to perform tests
and analysis directed toward the suspected inadequacies. The grantee shall fully
cooperate with the Village in performing such testing and shall prepare results and a
report if requested within thirty (30) days after notice. Such report shall include the
following information:
1. The nature of the complaint or problem which precipitated the special tests;
2. What system component was tested;
3. The equipment used and procedures employed in testing;
599
) �, �0
6.404
F)
J
4. The method,, �i,if% any,, in which such complaint or R
df
iwas resolved;
All
5. Any other 6#*ation pertinent to said tests and
hich may be required;
6 'The ViUagO� M require 'the, test to be guperv'..
a
if grantee's expense by a
I V'
engio* ',be approved by the Villag, e,
professt to
the permanent staff of the
grantee. The en,"i" should sign, all, records of s 'Pecia....,I�,,"
and forward to the Village
with ""a g the results of f
such records report, interp1retm
and recomm
f ending actions
to 'be taken. I
dill
G.
The Vilflage,"s,,, Ats u rider this Section stWH be lim,
'Hill
Ii;fw U
0" W, ng tests, analysis and
`�7, 7
reports covering /specific subjects and characteristics
In aid complaints or other
'has
evidence wheni !Afidi under such circumstances as the
reasonable groun& to
b—elieve thhat the, cOmplaints or other evidence requke
af,41�1 be performed to protect
the p4bli"c' a- 'E'' t)`J'substandard cable service. (Ord. 3121
See. 6.405. Franc is Renewal.
A.
The grantee shall The solely responsible for requesting,,
g riting, to hold a
'la fe, in w
s,pecM,l meeting"..,11the purpose of which will be to
"the grantee's performance
during the te;m" its fmanchisel, tof consider, the ad""""
Oil of the franchise from the
N
stanndpoint of' l�hi"'Village,, the grantee,, and the Fed""'
MM, kcatlo Commission
'un, ns
"Rules for Cible,� Television", and to determine
isability, of renewing the
granteets franchise,'. Unless the Village shall consent
id request
lesser notice, sai
shall be made,,no'i less than twelve (12) months priori",
franchise expiration date.
Upon receipt of 6W request,, 'the Villago, shall, ado, A
,,U,on setting forth the time
and place of meeting'. If"no, request fo
al
made, the ftw, chise shall
expire according to its terms,* rovifided, however', ffiallt/i
"i0loard may extend the term
of the franchise lin, six (6) month il"n1cremems d,
franchise renewal process
provided for m"' d ii' s Section.
B.
The Village shaflf` hear any iln�terested persons during,,,
SP ecial meeting and shall
determ,ine whether or not, the grantee, did reasonia""',
with the terms and
ht, 'PM111 1
o! �d' 'by this,, Chapter and the franch'ise
conditions i'mp6i
7 f"D of such meeting shall be
given in accord''ange with Sec,61,on 6,.410.2, and, subsec,
of this Article.
C.
,ormines 'that, the grantee has been I i
If the Vlllage,�,,det
d I
Al I i� le compliance with the
'terms and condliiiihons i 'ed by this Chapter and "Al
I M-Pos
hi the Village may, by
'a, 1SO
resolution, ren e grantee "s franchise, with any 'A
qns it deems desirable, for
a period of time,pot, longer than fifteen (15) years. 4,
D.
Notwithstanding the fact that the Board may determalt
the grantee has been in
it
reasonable coMP a e, with the terms and conditions
Uy this Chapter and the
oa new;
franchise, the �'xd shall have the right not to re
Ir rich" e. If the Board does
A IS
not renew the, ifi�mchise, the Board shall, to the ex, N
permitted by existing law,
have the opfidti§ to: acquire at fair market value
f the
Af assets o grantee s
operations w ithin !,,the, Village; or require the sale at
ot value of all such assets
to a succeeding 1V11Mtec* or require the removal of all
ts from the Village.
589
IH
a
b E P 0 7 1995 CERTIFICATE OF PUBLICATION
VILtAGE OF MOUNT PROSPECT Paddock Publications, Inc.
COMMUNICATIONS DIVISION
..............
I further certify that DAILY HERALD is a newspaper as defined in "an
Act to revise the law in relation to notices" as amended in 1992 Illinois
Compiled Statutes, Chapter 715, Act 5, Section 1 and 5.
That a notice of which the annexed printed slip is a true copy, was
published September 1, 1995
in said DAILY HERALD.
FN WITNESS WHEREOF, the undersigned, the said PADDOCK
PUBLICATIONS, Inc., has caused this certificate to be signed by
MARGIE FLANDERS, its Treasurer, at Arlington Heights, Illinois.
10 4 P
BY
Asis=,101,reasurer
Exhibit Dal
ADMINISMIOR
MYL L A4S4UC
MD. COORDINATOR
R059LI A ROW///
MD. ASSISTANT
N11i AWE=
SECRETARY
AV 0. SUNDICk
August 10, 1995
Susan J. Dean
General Manager
Telenois, Inc.
1201 Feehanville
Mount Prospect,, IL 60051
CONA flINICATIONSUVISION
CURNMEAff ACCESS CHANNEL 6
VILLAGE OF MOUNT PROSPECT
50 S. EMERSON SIREET, MOUNT PROSPECT, 11 60056
via FAX & CERTIFIED MAIL
Z 732 595 215
Exhibit Um3
PRONE.- 7081870-5695
W.- 7081870-8502
IDDi 70&392-f3n
This letter is to notify you that, in compliance with the Cable Communications Code and the
franchise agreement, the Village of Mount Prospect will be conducting the fourteenth year review
of Telenois Inc.'s performance as a cable television provider. As a part of this process, the Village
will hold a public headng on Tuesday.. September 12 at its regular Committee of the Whole meeting
at 7:30 p.m. at 50 South Emerson Street. Both oral and written comments will be accepted. In
additiion to this public hearing, materials may be requested of Telenois in order to comply with this
process.
Sincerelyl
Cheryl L Pasalic
Communications Administrator
"I
CC: Michael E. Janonis, Village Manager
Everette Hill, Village Attomey
Peter Coblentz, Esq.
C.-\WPW1N60\DATA\TC1\95RVW.LTR
ADMINISMAITOR
OWL L MAW
PROD. COORDINA TOR
WSMTA ROK N
PWD. ASSISTAN
AVIL WRIER
SECRETARY
AW a. Wfack
September 7,1995
Susan Dean
General Manager
Telenois, Inc.
1201 Feehanville Drive
Mount Prospect,, IL 60056
COMMUNICATIONS DIVISION
60 VERNMENT ACCESS CHANNEL 6
VILMOE OF MOUNT PROSPECT
50 S. EMERSON SIREffe NOW PROSPECTr A 60056
Am& M
txnlbit D�4
AWRE- 7081870-5685
MZ: 7081870-8502
TDD.- 7081392-13n
This letter will serve as a reminder that pursuant to Section 6.404.C. of the Cable
Communications Code, Telenois is required to run an announcement It on the highest use
origination channel on the system no less than three (3) times between the hours of seven
o'clock (7:00) P.M. and nine (9:00) P.M. for five (5) consecutive days immediately preceding,, the
September 12 public hearing. Since Telenois no longer does local origination programming on
channel 33, the Village would like the notice placed on channels 16, 35,, and 68 on'the regular
subscriber system and channels 16, 35,, and 88 on the IT system no later than 7:00 P.M. on
Friday,, September 8.
Sincerelyt
Che, Pas'alic
nic ions Administrator
Com afi
CC: Michael E. Jano'nis, Village Manager
Director
- - ----- - - - ---------- -- - - - - ------ — - ------ - -- . ......... . ......
J, 4"Ok
- - — ------
Water/Sewer Superintendent
G-4en R. Andler
Seen P. Dorsey
Administrative Aide
Forestry/Grounds Superintendent
Dawn L. Wuckio
Sandra M. Clark
Solid Wosto Coordinator
Vehicle/Equipment Superintendent
M. Usa, Angell
James E. Gventher
Village Engineer
Jeffrey A. Wulbecker
come 40
dim go M
so
-2 4
00 Ideft 00
low Ift
A
0 fob
a A A
AL
A
No
4M
ALA
PARKING RESTRICTION REQUEST
ON THE SOUTH SIDE OF 1400 BLOCK EAST HENRY ST
The Village decided to re -consider the above parking request because Mr.
Jagus notified the Village in May, 1995.
Mr. Jagus was notified for the June Safety Commission meeting via 1) a letter, 2) a
phone (He called the Village), and 3) a visit (Traffic Engineer met his wife at his house
on June 11 , 1995 and informed the June Meeting). But he did not attended the Safety
Commission meeting on June 11 1 1995. This request could not be discussed in June
because the Safety Commission Meeting did not meet a quorum.
Mr. Jagus requested the same parking restriction two times before:
1 . First request (February, 1988) was denied by the Safety Commission.
2. Second request (March, 1988) was denied by the Village Board of Trustees.
Traffic Engineer recommends that his request be denied because he has a problem
only six times a year not including Sunday Masses. He mentioned to our consultant
(Mr. Peter F. Olesen) that he did not have a problem on the weekends during church
services. Additionally, this parking restriction' benefits only one resident and may set a
precedent.
Two churches (Cumberland Baptist Church and St. Emily Church) expressed their
objections about this request (see attached letters).
June 12, 1995
A resident complained about backing out of his driveway on Henry
St., facing Stratton,, , Th,.e Pastor, of St. Emill's ex ressed his
an,d.b,ls pa,,ris,h counc,i,lls total, op,gg.>sition to the, ,,
212Rosal o
11112arkinq restrictions on Henr St. He feels the church has suffi-
cient parking and that rarely do any of the church members park
as far away as Henry, with the possible exception of one or two
events a year. The Baptist church also offers their parking lot
on very special occasions, The Pastor stated that he has not
himself ever noted anyone parking on Henry St. He asked the
commission to vote against this proposal.
I
It was noted that in other incidences in the village the same
situation exists on occasion and that by voting for this propos-
al they could be setting a precedent, and that in the future .
even neighbors could be asking for restrictive parking regula-
tions.
It was the consensus of those present that this parking restric-
tion was not necessary, but it will be brought up at the next
meeting of the commission when all the members are present.
Sean Won
SW/eh
SAFETYCOoM95/FILES/ADMIN
4111e�
Cumberland B,apti*st C,h,u,,rc'h,
......... . .
June 1, 1995
Mount Prospect Public Works Department
1700 W. Central Road
Mount Prospect, IL 60056-2229
Dear Mr. Won and the Safety Commission,
Because of our own Board Meeting, I am unable to attend the June
0
12th meeting to discuss the Parkin estr"ot'
R i ton on the South Side of
1400 Block East Heny Street. But I wanted you to be aware of our
..........
view on this subject.
Having discussed it with our leadership, we at Cumberland Baptist
Church are opposed to such a restriction,
4
In a recent conversation, you mentioned that a homeowner is having a
problem with cars blocking his drive -way. If this is happening, he
should call the police and have the offender ticketed and/or towed.
But to restrict access to parking on the street is certainly overkill and
unnecessary.
Our other concern is that it will cause further congestion for both St.
Emily's and hence, our congregation as well. Parking is already
restricted on the west side of N. Horner Street (which we also feel is
unnecessary, and. has furiher congested parking on !3"undays),
So we ask that this request for rest(iction of parking be denied. It's
passage will only present more problems than it will solve,
st n�, re, ly
Pastor Kirk, Ra al tner
and the Cumberland Baptist Governing Board
cc: St. Emily Church
1500 East Central Road Mount Prospect, Illinois 60056 is (708) 296-3242
XTZ-1E.47QUEST FOR PARKING RESTRICTIO
.1
f-21 STRATTON LANE
�' 4,�
MOUNT PROSPECT ILLINOI 0
A copy of this consultant's report can be found in the June Safety Commission Agenda.
4'
Prepared For T�e
VILLAGE OFNIOUNT PROSPECT
Mount Prospect, Illinois
December 1994
M
PETER F. OLESEN AND ASSOCIATES, INC.
500 West Central Road, Suite 205
Mount Prospect, Illinois
708-r'2053-15 1.5
STOP SIGN REQUEST
ON SEE-GWUN AVENUE AT SHA-BONEE TRAIL
III
Mr. John Fox, 516 South See-Gwun Avenue, requested a stop sign on See-.
Gwun Avenue at Sha-Bonee Trail on November 3,1994. Note that stop signs are in
place on Sha-Bonee Trail at See-Gwun Avenue The Village Contractor (Civiltech
Engineering) performed the stop sign study in January, 1995 and did not recommend
stop signs.
The Safety Commission believed that the traffic volume and speed in the winter of
December, 1994 might not be a good representative sample. Therefore, additional
traffic volume and speed data were collected in the summer of May, 1995. The traffic
volume and speed do not meet the 4 -way stop sign warrants as explained on the
attached sheets. Therefore, Traffic Engineer does not recommend stop signs on See-
Gwun Avenue at Sha-Bonee Trail.
The traffic volume and speed are summarized as follows:
1 )
N
9
Traffic Volume
4 -way stop sign warrants: at least 500 vehicles per hour for any 8 hours.
(500*8 � 4000 car for 8 hours)
The traffic volume did not meet the 4�-way stop sign warrant because the
maximum measured traffic volume was 410 vehicles per hour.
(The sum of the highest 8 hour period -- 2826 cars-+ only 71 % of the warrant)
Note that the vehicle volume changed from 3759 vehicle per day (vpd) in
wintertime to 4958 in summertime (32% increase)
Vehicle Speed 11�
Speed Limit on See-Gwun Avenue: 25 mph
The 85th percentile speed was 32 mph in wintertime and 30 mph in summertime.
Note that there was no significant change in vehicle speed between wintertime
and summertime. The 85th percentile speeds were 5 - 7 mph over the speed
limit.
Accident Record
Year 1990 1991 1992 1993 1994 1995
No. of 1 0 2 0 0 0
Accidents (as of 06/95)
The accident record does meet the number accidents (five accidents) for the 4 -
way stop sign warrants.
4) Special Sight Obstruction
A number of large parkway trees are located on the southwest corner of the
intersection. Though many of these trees are large, the canopies were relatively
high and did not present any sight obstructions. A sign for the,Mount Prospect
Golf Club is also located on the southwest corner of the intersection. Sight
distances for drivers approaching the intersection are good in all direction
except for east bound Sha-Bonee Trail. The trees and the sign for the Golf
Course create some blind spots. However, the vehicles have an existing stop
sign and visibility of traffic on See-Gwun is good from that location.
IN
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a
Prepared By:
TRAFFIC ENGINEERING STUDY
Intersection of North See-Gwun Avenue'and
West Sha-Bonee Trail
Mount Prospect, Minois
January 3. 1995
VILLAGE OF MOLON.L"T PROSPE
I
CIVIL CH ENGENTEMG, INC
1250 Arlington Heights Road * Suite 251
* 6
Itasca, Minws 6QI43
(708) 771*39,00 *'FAX (708) 773-3975 -
ol 410
tt
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14
On
OL
S*..q r''
.�OCAL CwXPMV-5
'w ill,
TRAFFIC ENGINrEERlNG STUDY
Intersection of North See-Gwun Avenue and West Sha-Bonee Trail
Mount Prospect� Illinois
L REQUEST FOR TRAFFIC COiNTROL DEVICE
A. Requested Action - In a letter dated November 3, 1994, John J. Fox requested the
installation of stop sips on North See -&A -un Avenue at its itersection N�ith West Sha-Bonee Trail The
puzpose of the stop signs would be to control high vehicle speeds through the neigbborbood� thereby
improving safety for neighborhood children. A copy of Mr. Fox's letter is attached as Exhibit A.
Scope of Investicration - Civiltech Engineering was retained by the ViD ge of Mo t
0 a un,
Prospect to ivestigate potential traffic. safety or operational problems at this intersection and to recommend
any enhancements to the system of traffic control devices. To aid in the * vestigation the Village Public
1n
Works Department conducied. 24-hour machine traffic counts in the study area and they.proiided historic
a *dent data. They also conducted spot speed studies at the intersection in the afternoon peak- traffic hours
ccl
to doc=ent the prevailing speeds of traffic through the intersection. Civiltech Enm*neering analyzed these
data in addition to performing a site reconnaissance to observe existine conditions and to eviduate driver sipht
distances from each approach.
EXISTING CON'DITIONS
A. Physical Features - Both See-Cnvun A-i-enue and Sha-Bonee Trail are 2 -lane local streets
-s are located on both sides of the roadway except in the southwest
mith curb & eutter. Paved sidewalk
quadrant in which the parking lot of the Mount Prospect Golf Club is located. N�7ith the. exception of the
Mount Prospect Golf Club, the adjacent land uses are sinele firnily residential. Driveways are located
%W . of
apprd`.X=*ately every 50 feet along See-Owun Avenue and Sha-Bonee Trail. A location map of the studv area
?
is sboNAm in Exla'bit B.
At the time of the field inspection, no on -street parking %%m present. There are a number of large park -way
trees present, especially on the southwest quadrant Though many of the trees are large, the canopies were
relatively high and did not present any sight obstructions. A sign forthe Mount Prospect Golf Club is also
located M* the southwest quadrant. Sight distances for drivers approaching the intersection are good in all
directions except for eastbound Sha-Bonee. 71e trees and the sign to the golf club create some blind spots,
However, the vehicles have an existing stop sign and,%isibility of traffic on See -Cm-= is good from that
location, therefore the drivers should be able to see any oncoming vehicles.
9 Z
B, Existing Traffic Control Devices - The See-Cmun/Sha-Bonee intersection has stop sips
0
on Sha-Bonee. The posted speed lirlu't is 25 mph on both See -&N= Avenue and Sha-Bonee Trail, Parking
regulations consist of No -parking signs Dosted south of the intersection on the cast side of See-Gwun and
a
west of the intersection on the north side of Sha-Bonee,
. Traffic controls at adjacent intersections are as follows: 11
North See-Gwun Avenue:
4 -way stop at See-Gwun Avenue.1oonnqui*st Boulevard
1 -way stop on Council Trail at See-O"im Avenue
2 -way stop on Sha-Bonee at See-&Nvn Avenue
2-NN'tay stop on Go -Wan Do Avenue at See-&Nrun Avenue
I-way stop on See -&N -un Avenue at Lincoln Street
West Sha-Bonee Trail:
No control at We Go Street
2 -way stop on Sha-Bonee Trail at North See-&NvLm Avenue
No Control at Na-Wa-Ta Avenue
2 -,%A -ay stop in Can Dota Avenue on Sha-Bonee Trail
No Control on Wa Pella Avenue
C Traffic Volume Data - The Public Works Department conducted two-way 24-hour machine
traffic counts on See-GNvun Avenue both north and south of Sha-Bonee Trail, and on Sha-Bonee Trail both
cast and ivest of S%a=&-&vun Avenue. The results of the traffic counts are sboN%m in the atiached Exhibit C.
During the counts, See-&vun Avenue carried appro-.6mately 1630 vehicles per day (ypd) south of Sha-Bon,ee
and I 100 A -pd norLh. Sba,-B,onee Trail camed approlXm"ately 4 10 vpd east, ofSee-G�'A'= and 5.30 vpd west.
The peak traffic hours oocurred berween' 9.-00 and, I 0",R,00; A.M. and bet)veen 6 -000 and, 7* -0,0 P.M.
D, Traffic Accident Data w The Village ptovided detailed accident data for three accidents at
See-G,wun Avenue and Sha-Bonee Trail that have been reported since 1990. Two turning collisions and a
rear -end collision Nvere the make up of the accidents. At least one of the tuniing collisions was blamed on
0
the drivers' view being obstructed by the 2olf course sign on the southwest quadrant of the intersection.
w . *or
Copies of the accident repoTts are. sbown'in Exlubits D. E, and F.
Es Spot Speed Study Data - In order to quantify prevailing vehicle speeds in the study area,
the Public Works Department conducted spot speed studies on See-GN%mn Avenue on a week -day from 4:00
to 5:00 P.M The studies were conducted from an uranark-ed car using a concealed radar gun. Vehicle speeds
were measured as they approached the Sha-Bonee Trail intersec6on and thus may not be indicative of mid -
block sp
In the aftemoon peak period, the speeds ` of 106vehicles were measure4 The speeds ranged bemun 15 mph
and 41 mph mith �n 85th percentile speed of 32 mph (see Exhibit G), Sixty-seven of the vehicles in the
0 a & a
afternoon study period ex-ceeded the posted speed l=t in the vicuuty of the intersectioJIL A siqr�Bcant
2
problem is shoNNn by 63% of the total trafftflow moving faster than the posted speed I=t.
Speeding ticket in -formation is not available for this area because the Mo=t Prospect Police do not mam*tain
ffiis information.
11r. WARRXWS FOR TRAFFIC CONTROL DEVICES
6 0 1%
The Illinois anual, on, Devi (MUTCD) prescribes the legal warrants for
histallation. of all traffic control devices including stop sians. Section 2B-6 of the ?vMCD states a multi-wiy
Stop siga "shou]d ordinarily be used only where th`e volume of traffic on the intersecting roads is
6pproximately equal. A traf6c control signal is more satisfactory for an intersection NNith'a heavy volume of
traffic." A Multi -way STOP sign may be warranted at an intersection where one or more of the folloNNing
conditions em-'st:
1�. Wbere traTic signals are warranted and urgently needed, the multi -way stop is an interim
measure that can be installed quicldy to control traffic while arraneements are being made
for the sienal install ation.
too
2. An accident problem, as indicated by five or more reported accidents of a -pe susceptible
t%
of correction by a multi -way stop installation in a 12 -month period. Such accidents include
rieht-and left -turn collisions as well as right-anp-le collisions.
%W %W
3. MU' ="= traf5c volumes:
The total vehicular volume entering the intersection from *all approaches must
avcra2e at least 500 veEcles per hour for any 8 hours of an averaae day, and
(b) The combined vehicular and pedestrian volume from the mm** or street or highway
must aVera2e at least 200 units per hour for the same 8 bours,%'Vith an avera2e delav
to mmor street vehicular traffic at least.") 0 s=nds per vebicle durin2 the maxnnum
Wav
hour, but
(c) When the 85-percenti,le approach speed of the major street traffic exceeds 40 Miles
per hour, the n =*=*um vehicular volume warrant is 70 percent of the above
requirements.
We STUDY FINWINGS
Stop signs 'were rNuested at this intersection primarily to control vehicles speeds. The speed studies
identified a s-peeding problem, at least during the day on which vehicle speeds were measured. Indeed, 63%
of the vehicles s=pled at the Sha-Bonee Trail intersection exceeded the 25 mph posted speed t
It sbould be noted that nuznerous traffic studies bave shown the installation of stop signs is not an effective
means of controlling vehicle speeds. The effect of a stop sign on vehicle speed is limited to an area of
6
a proximatelv 150-200 feet. Some before and after studies have shoN�m that average vehicles sp
p V eeds can
actua,y Mcrease between, M'tersections after stop signs are inst0ed because drivers try to recover a perceived
idss in, travel time. Indeed, we believe average speeds on See-Cml-un Avenue could increase if stop sips are
0
mstalled at Sha-Bonee Trail, as drivers attempt to make up travel time lost to the stop sigi� Other means,
3
I
such as increased enforcement should be used to reduce speeds.
The study found that the See-Cnvun Avenue/Sha-Bonee Trail intersection does not meet any of the three
warranting conditions for the installation of multi -way stop signs. Though restricted views were evident at
4 *q .
the inteTsection, they, not comnb` ed NNith hi,6, speed and senous accicent record. Studies have, sho-wn
IM
that warranted stop, sign installations increase safety, when compared to uncontroBed ffitersoctions.
However, studies have also sbo%Nm that unwarranted stop signs can decrease safety because of higher rates
of non-compEance. by drivers.
V. CONCLUSIONS AND RECO.NIUMENTATIONS
RespectMy Subn1itted,
CIVILTECH ENGENEERING, I.NOC,
DaNNm R. Marincic
Project Engineer
KatMeen M. Meyerk-ord
Associate
'tee,
70
4W
46
00
Rt
0 IF
4. U
40�nL explays
I
E
WA
0
I
11
November 3. 1994
ATTENTION: Villacre of 1�fount Prospect
We need a traffic control apparatas (i.e. stop signs) at the' intersection of SEE-GNVLN and
SHABONTNE. This intersection is where Mount Prospect Golf Club and Rec Center are located.
Why do I think we need a stop signs:
A. Traffic flows at a very rapid pace. (average speed is -i-'O MPH)
B. lEs street is the only U= street bem.-een 8.3 and Busse"and serves as a shortcut,
C. Travelina northbound on See -G\%.! -un from Lonquist traffic is going doN�nhffl which results
0"
Zlk
in vehicles Leceler2.1in.a.
D, Mount Prospect Golf Club creates many tra ffinc paverns with 3 different exits,
E. Overflow street parkincr from the Golf Club causes one lane traffic for 2 blocks
z
F. We hrave an increasze of qA-nall children in the country club subdivision. Small b2by boom.
G* NNe need safety for our Ij-*ds over conver.Lience for motorist (which ai-e all in a hurii).
H14- The cklzens in this neiohborhood have some ofthe most expensive homes which
%W
contribuie to the beau-ry of -1\1ount Prospect. (also ge'neratina much property tax rvvenue)
of
See Exbibit A
L IN 7 e have Lincoln Junior Hio..,h at the end of the street, %Aich the kidswalk and ride' their
bikes. a have noticed that the school buses exceed the speed limit as well).
I ve ulked to the Police. Department and they can only patrol the street as time permits.
ha
aaa 61 8, W ft ftso W
ticheis do tl%py aenpraje a.
-nd v.-hni *s �e averace speed on See-GN%run?)
I a -m SPeakina Out; please listen.
"'o
Stop speeders before they stop us (See Exblibil B). 14 yeu old killed while inline skating
on a side street; do we need another Jimmy Walicek?i
Thank, you for your time and attention to this maner.
Sinciercly,
John X
5 16 South See-Gwun Avenue, Mount Prospect, IL 66056
.... . .. . ..... . .
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NO-LEFToTURN ON WHEELING ROAD
AT EUCLID SCHOOL DRIVEWAY
11
Moun.t Prospect Police Department has identified a potential traffic hazard at the
Euclid School driveway on Wheeling Road. Because the school driveway is only 45 ft
from Euclid Avenue, a left turn maneuver (school buses) from Wheeling Road onto the
school driveway could cause a backup for eastbound traffic on Euclid Avenue and is
potentially dangerous.
Presently there is a DO -NOT -BLOCK -DRIVEWAY -SIGN on Wheeling Road for
northbound traffic. But motorists frequently block the driveway while they are waiting
for a traffic signal change. This causes a backup for eastbound traffic.
To resolve this problem, Euclid School improved an existing driveway on Euclid
Avenue so that school buses can use this 'improved driveway. School buses do not
need to use the driveway on Wheeling Road.
Therefore, Traffic Engineer recommends a NO -LEFT -TURN -SIGN installed on
Wheeling Road at Euclid School.
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
11
TO: HERB WEEKS, PUBLIC WORKS DIRECTOR
FROM: T. DALEY, DEPUTY POLICE CHIEF OF FIELD OPERATIONS -r4,L,-
SUBJECT: TRAFFIC HAZARD - EUCLID SCHOOL
DATE: 22 MARCH 95
Officer Leonard Banas has identified a potential traffic hazard at the north driveway
into Euclid School from Wheeling Road. He indicates that vehicles turn southbound
off of Euclid and then east into the driveway which is in close proximity to Euclid
Avenue. This type of maneuver often causes a backup for eastbound Euclid Avenue
and he has seen a number of near collisions as well as actual collisions. Eastbound
Euclid Avenue is Prospect Heights' jurisdiction so we do not have accident data in our
records.
I suggest that the Traffic Engineer take a look at this location to determine if the
aforementioned maneuver should be restricted for southbound vehicles. The school
does have an entrance off of Euclid east of Wheeling Road.
TD:id
cc: Commander Kolanowski
Officer Banas
Personnel File
EXPANDED PARKING RESTRICTION
ON THE WEST SIDE OF 800 & 900 BLOCK WILLIAM STREET
(FROM THE BRIDGE TO GOLF ROAD)
ON THE SOUTH SIDE OF 900 BLOCK SUNSET ROAD
(FROM WILLIAM STREET TO EDWARD STREET)
Ms. Pat Wolfe of 810 South William Street requested an expanded parking
restriction (from Saturday only to Saturday and Sunday) on the west side of the 800
& 900 block of South William Street to improve safety and reduce traffic congestion.
Note that there is no restriction of parking on the east side of the 800 & 900 block
South William Street (Sunrise Park side).
A total of 20 surveys were sent out to collect and analyze the resident's opinionsin May
9t 1995. Fifteen surveys were returned to the Village. Eight residents favored and
seven residents were against the proposed change.
Mr. Larry Roth of 901 S. Louis Street also requested an expanded parking
restriction (from Saturday only to Saturday and Sunday) on the south side of the 900
block of Sunset Road to improve safety and reduce traffic congestion.
A total of 3 surveys were sent out to collect and analyze the resident's opinions on May
153 1995. All residents favored the proposed change.
Therefore, Traffic Engineer recommends the expanded parking restrictions for the
following locations (from Saturday only to Saturday and Sunday):
15. West side of 800 & 900 block of William Street.
(FROM THE BRIDGE TO GOLF ROAD)
2. South side of 900 block of William Street.
(FROM WILLIAM STREET TO EDWARD STREET)
FS F r ft -M
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C
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9 C- 4
PARKING RESTRICTION.,
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00
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mr c GOLFVIE*W I
PROPOSED
CHURCH,
j7 02
SATURDAY AND
SUNDA
tv GOLF
;,40 Ismsommo do go
(WEST AND SOUTH SIDE)
GOLF w a
May 5. 1995
Mr. Sean Won
Mt. Prospect Public Works Dept.
1700 W. Central Road
Mt. Prospect, IL 60056
RE*. Parking ban for William Street
Dear Mr. Won:
As per our telephone conversation, you asked that I follow
up nay request with a letter.
We live across from Sunrise Park which is at the corner of
William and Sunset. Currently, there is a parking ban
that cars cannot park on the west side of William on
Sunday. We would like that to include Saturday as well.
The reason for the request is traffic and safety. On
these two days, the soccer traffic is overwhelming. The
games start in the morning hours and continue on all day.
Due to the width of William Street, it is not possible to
have cars parked on both sides of the street and have
cars able to pass in the middle. Therefore, cars either
have to wait by the creek or by the stop sign and Sunset
for one car to pass before the other' can go. The problem
is that cars do come north and south at the same time
which creates the need for someone to back down the street.
This occurs quite frequently due to the amount of traffic
normally happening on William Street increased by the
tremendous amount of soccer traffic.
The safety issue is even of greater importance. Residents
on William have a hard time leaving their driveways due
to the fact that there are carsparked before and after
their driveways, It nakes it quite difficult to see if
it is safe to back or not. The second safety reason and
even more important is the fact that people pull into
the drives on William Street to turn around. We have
experienced first hand that people do not pay attention
to children playing, riding their bikes, roller skating,
etc. My daughter was very nearly missed by a car pulling
into my driveway to turn around while she 'was drawing with
chalk on the sidewalk. If there had been no cars parked
on the west side, the driver of this vehicle would have
been able to see my daughter before he pulled in and made
adjustments for it. As it were, he pulled in quickly and
heeded to slam on his brakes to avoid hitting my daughter.
Imagine how that makes a parent feel,
We have lived at this address for,over 15 year. Each year,
we have seen an increase in traffic during the sports season.
I have no problem with the park being used for children's
activities, but I feel that the residents should be respected
along with it. No parking on the west side of the street
leaves the street open for cars to pass and clarity of the
front yards of the residents with children playing.
One unrelated issue to parking but related to the use of the
park is the garbagee After a weekend of games and
activities, the park is full of wrappers, bottles, cans,
etc. I feel it is the responsibility of those who use the
park to clean up after themselves, Vm sure this issue
has been rais*ed before,, but maybe 'it can be incorporated
in the bylaws of those using the park.
If you should have any questions regarding any of the
material I have mentioned, please feel free to call
ine. Thank you for your time and efforts.
sincerely,
Pat Wolf e
810 S. William St.
Mte Prospect, IL 60056
(708) 398-2657
In
EXTENDED PARKING RESTRICTION
ON THE EAST SIDE OF 100 BLOCK WELLER LANE
(FROM BUSSE AVE TO CLEVEN AVE)
11
Westbrook School Superintendent (Dr. Thomas W. Many) requested to extend
existing NO -PARKING -SCHOOL -HOURS -ONLY zone from about half of 100 block
Weller Lane to entire 100 block Weller Lane. This will cover the entire east side of
Weller Lane from Busse Ave to Cleven Ave. The west side of Weller Lane from Busse
to Cleven will remain as NO -RESTRICTION zone. A new concrete sidewalk on the
west side of Weller Lane was installed from Busse Ave to Cleven Ave for the safety of
children.
Traffic Engineer recommends to extend NO -PARKING -SCHOOL -HOURS -ONLY to the
entire east side of Weller Lane from Busse Ave to Cleven Ave because this change will
improve the safety of children.
a
NO RESTRICTION
(WEST SIDE OF WELLER LN)
m
(S Id. 11
VILLACE OF MOUNT PROSPECT STREET AND ADDRESS MAP
100 SOUTH EMERCON STREET ELK CAOVE TOWNSHiP (S Id. 11
.s
)401UNT PROSPECT, 1111NOIS 3-s
W. - 1 1/2' N. W. I / A S 4 1 — 11
PUBUC WORKS DEPARIWEt4l :A rL AAlr 92 :4AW% . . ..............
- --- ----- wj 31, &OWN
ILL
4w
19
1 Ol
�i
1 C)4
1C3
W=mr amw ralort, m
105
106
105
stpOx zolosli Iwo $7 1,
107
08
107
EXISTING PARKING RESTRICTIOk
i�'q 09
*OWN ""NOW, ' *0
110
. .......... . . . -
109
NO PARKING SCHOOL HOURS ONLY
111 1
. . . . ........ . .....
112
113
114
1413
r-4 co!
07,
1 1:5
116
117
1 08
1 17
00
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1 911
120
9
PROPOSED PARKING RESTRICTION Ln
121 1
122
121
NO PARKING
123
124
.3
SCHOOL HOURS ONLY 1 15
(ENTIRE EAST SIDE OF WELLER LN
1
126
FROM BUSSE AVE TO CLEVEN: AVE'),
I
127
128
127
NO RESTRICTION
(WEST SIDE OF WELLER LN)
m
(S Id. 11
VILLACE OF MOUNT PROSPECT STREET AND ADDRESS MAP
100 SOUTH EMERCON STREET ELK CAOVE TOWNSHiP (S Id. 11
.s
)401UNT PROSPECT, 1111NOIS 3-s
W. - 1 1/2' N. W. I / A S 4 1 — 11
PUBUC WORKS DEPARIWEt4l :A rL AAlr 92 :4AW% . . ..............
- --- ----- wj 31, &OWN
ILL
M 0 U N T P R 0 S P E C T P U B L I -C SCH 00 L'S
701 W. GREGORY STREET v MOU14T PROSPECT. ILLINOIS 60056 0 (708) 394-7300 FAX (708) 394-7311
0
Mr,. Mike Janoms
Village Manager
Vi tage ofMouunt, Pros,
11 pect,
100 South Emerson St.
MIL,Prospect, IL 60056
in r,ov,e can, t
A committee of parents and adm strators has 'been work g to tratfi,
safety at W' stbrook School T his has been, a particularconcern of the �s,
around,tbe
P ick -u (anddro -olff" t1l" n'esat the, be
P P ginn,=1g, and, end ofeach, school, day. Recen "y' the con= itte,e,
Tlui s
held a meeting to develop a, proposal. A copy of the, minutes ofthat meeting is attactied.,
40, 0
i.nf,o ion, ideas an 'g, 1,
memorandum coritains, the pertinent rmati sug est, ons, that, we, would ask the
v illage to consider.
In summar
we would like, to request the following,
Installation of' a ".n ght rum ohly` sign, at the northexit, of Westbrook Schoot, That right
tum only wouldbe lUnIted, to 830 to 9,.-,15 in the monuffig and 3..,30, to 4o"clock in the,
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aftemoon.
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A "',no stop, ndm* sign on the east side of Weller Lane, betwreen Busse Avenue,
p, g/no stz 9
and, Cleven. Tbis, would prevent parents from,,, stoppm'ffig onthe east side, of Weller to pick
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the,* ch".1dren up and, reduce, the likelihood 'that chl'ildren will dart between, cars- trying, to
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cross, the street, to, "catch," their, n
In both cap.,s,vve would ask that the villaae enforce the ordinaD:.gLat, the beginning of the school
year as was done at Lions Park School. "w"�fter several parents received parkin citations, it
became clear that the rules needed to be followed, and the safety at that location improved
dramatically.,
'3) Stationing of crossing guards at Weller and Busse and Weller and Cleven. With students
from Haden Heights no longer attending Westbrook School, one crossing guard
previously at Busse and Lonnquist will not be needed for the elementary students. We
would propose that crossin guard be placed at Weller and Busse. In addition, we would
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like the village to consider a crossing guard at Weller and Cleven. Both of these
requests are for the 1995-96 school year only, as next year will be"the last year students
will -attend the Westbrook facility.
ELEMENTARY SCHOOL DISTRICT S7
Mr. Janonis,, May 30,, 1995 Page 2
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4) We would request that a cyclone fence be installed along the housincy development
immediately adjacent and south of the school property. A cyclone fence extends from
the creek west about 200 ft. but stops half way between the creek and Busse Road. We
propose that the cyclone fence be extended from Busse Road east to the end of the
existing cyclone fence, on a line perpendicular to Weller Creek.
The logic for thi's request seems obvious. The housing development will create an attractive
nuisance for children and, with the summer months coming, is likely to attract a number of
children to the home site. As was done at Fairview School, encircling the construction site with
a cyclone fence reduces the danger to the children,
Allow the school district to extend the asphalt walk past the southem end of the school
district property down the west side of Weller Lane. (This would mean gomg onto
village property.) Extending and improving the asphalt walks north and south of the
bridge over Weller Creek would provide a larger pick-up and drop-off area for parents.,
Based on our previous conversations, I recognize that these requests will need further discussion
and may need to be taken to the Safety Commission. If so, please let me know what dates the
Safety Commission meets and what timeliffie needs to be followed in order for us to present to
them. A number of parents have already volunteered to assist in the presentation,
In addition to the ideas su gested above, the school district is studying a number of other
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unprovements in the front parking lot to make it safer. Some of those improvements would
mean an installation of additional asphalt walk and railings to provide safer pick-up and drop-off
areas for children,
I would appreciate any conunents or suggestions you have.
Sincerely,
Thomas W. Many%
Superintendent of Schools
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