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HomeMy WebLinkAbout1520_001PLA,N I 1CR�EPANCY R,EPO T NO 11244 LOCATION CY 11i PROBLEM FOUND Pole Change out 7 Pole Clearance From Electric O Broken Lashing Wire El Pole Clearance From Telephone 0 Low Street Clearance 7 Damaged Cable 7 Other 71 Signal Leakage Explain: ktate Repaired Explain: Date Sign M1,4:1 hL 04 ETA"', 1*7 M I 23r f-1 Pole Change Out El Pole Clearance From Electric g -Broken Lashing Wire 7 Pole Clearance From Telephone O Low Street Clearance M Damaged Cable Other 0 Signal Leakage Explain, - - ---------- . ................ . . ......... . MIN NO Willi MM )ate Repaired Explain : 1e—i Vill, ate Sign N2 11243 9 )p L N I S �R I I i PAN, CY I�N FID11242 1, LOCATION r ROBLEM FOUND E] Pole Change Out E Pole CI �' � � From Electri9c rtV r1 Broken Lashing Wire t 1 Pole C �e From Teiephone, ❑ Law Street C I r c, , Elble Z t 0 Other1 0 Signal n j''e Explain , Gate Repaired Explain: I,l I / 1J �n J r I, Gate !/> s- lJll Jr% 1 r S • r, � n i N I,NCY J y,, REP o; ® 11241 JI T .00A i ION ll� 1 ROBLEM FOUNDt Pole h f E P e ange Out � 0 Pole Gtea, � From Electric Broken lashing Wire Pole Cie. From Telephone ❑ Low Street Clearance J 0 Damaged 11" 1 al Je CJ Other 1 l xplain• 1 )ateRepaired Explaim i j 1 ate F J �. I I r Sign 0 3' 1 mol"S IAL"Amr I H Al"'Im 31W�- swir 90KA 1 El Date Hanairea tzma 4*7J y Date ��gn fw'-OLAHT ISCREP ANCY EPORT NMOM 1671 LOCATION 04/ �7'�--� &01 7 - Pole Change Out El Pole Clearance From Electric C� Broken Lashing Wire F1 Pole Clearance From Telephone F7 Low Street Clearance 7 Damaged cable hone F7 Other F1 Signal Leakage 0 Explain, Date Repaired Explain: /As . . . . ............. Date � 9 Sign— --- ------- MOM *M �LANIT D1100'6'��mm" F �PANCY ml""EPOR N2 16717 LOCATION O'Lw) . . ......... . Pole Change Out 0 Pole Clearance From Electric Broken Lashing Wire M Pole Clearance From Telephone M Low Street Clearance K Damaged Cable 0 Other 13 Signal Leakage �PL,1401 N' 1"0061SCRI, CY "RE, PAN I N_ x6715"" LOCATION PROBLEM H D El Pole Change Out- 11' El Pole 0 rom electric X Broken Lashing Wim E Pole C F ce rom Telephone E]Law Street Cfearan,. E Damao �9" be, l El Other 0 Signal Explain: . . . ............................... Date Repaired Explain: 000-1 qyDateSign -T -7- N CY N2 16714 LOCATION ------------- P, IJ ROBLEM FOUM 1,11/111111" 0 Pole Change Out 11 0 Pole 1 From Electric Broken Lashing Wire',',', E Pole ce From Telephone C1 Low Street ,Cleafra ,n 0 Dam, able ❑otherS ignat J' Explain . . ........... Date Repaired Explaim, J11 MMI, Date , . . . . . .......... Sign 0.000* P LA PANIv&='CY; EPO T N2 16709 OCATION 64� [91: - Pole Change Out Pole Clearance From Electric Broken Lashing Wire Pole Clearance From Telephone F7 Low Street Clearance Damaged Cable 7 Other 7 Signal Leakage Explain: Date Sign Explain M M Pole Change Out Pole Clearance From Electric -Z 4 Broken Lashing Wire Pole Clearance From Telephone F1 Low Street Clearance El Damaged Cable M Other 13 Signai Leakage &J, WA J0� Date Sign I PLANT DISCR�� LOCATION f� Pole Change Out Broken Lashing Wire [:1 Low Street Clearance 0 Other Explaim,0 Swate Repaired Explain.- ............. .. .. .. Date ........ ........... . .. ............... . )LAPIT IS R DCATION NCYEP, .1 /XIA77. . . ......... p. TBLEM FOUND IM mllkLAH� D,1 �C E�PANCY E RT N2 17726 LOCATION 7 Pole Change Out 7 PoleClearance From Electric CE Broken Lashing Wire F7 Pole Clearance From Tele h ED Low Street Clearance F1 Damaged Cable 7 Other 0 Signal Leakage . ........ . Repaired Explain:,,-",, . ...... 6j ........ . . Pole Change Out M Pole Clearance From Electric Brokeh Lashing Wire M Pole Clearance From Telephone El Low Street Clearance M Damaged Cable El Other 0 Signaka l Leage Explain, M �ffiviimi iifffff ... . ...... Date Repaired Explain. �,� GcJr re . An �I�S,cl N 2 x.9183 PL,A'NT �R,9NCY REP i ", ff L -OCATION PROBLEM FOUND 41 .00ATION - - ------o� - ❑ Pole Change Out Broken Lashing Wire El Low Street Clearance El Other xplain:,—...-- ate �° ��� IIIIIIft LA 'A, NiCY REPO�R NUOM 17764 tip NT D�I�'SCRE P, -OCATION C7 3 oq-,ou 0 IW,5 M,—. 7 Pole Change Out7 Pole Clearance From Electric � Broken Lashing Wire 11 Pole Clearance From Telephone 7 Low Street Clearance 0 Damaged Cable FI Other F7 Signal Leakage explain W10A S"oov )ate Repaired Explain: )ate RAS) FM WNW - ------ -- - M R. n N HE PANCY Rft'V imT MM 19 PROBLEM FOUND F7 Pole Change out C3 Pole Clearance From Electric F7 Broken Lashing Wire 17 Pole Clearance From Telephone F7 Low Street Clearance 0 Damaged Cable [I Other ❑Signal Leakage r� ..... ..... )ate Repaired Explain: V �7 - /e� -e� e. -/"- -I? ate ..... . . ....... Sign . ...... ... ..... ........... . NO- 000 . . . .......... N° 0499 Gate Repaired ExplainsOF � jil Date.7Z? DI, �SCR,EPANCY E ORT r7e C '.00AT'ON Jel) L -7 Pole Change -"Out D Pole Clearance From Electric "El '-Broken Lashing Wire 7 Pole Clearance From Telephon F7 Low Street Clearance r7 Damaged Cable 7 Other 11 Signal Leakage I 1* Explain, l ....... ..... . ....... ......... . a IN -ate, Fa A, Lai lo 10 JA 17MIA7. LOCATION a ........... TIM= do 3 Sign F1 Pole Change Out 7 Pole Clearance From Electric M Broken Lashing Wire 0 Pole Clearance From Telephone M Low Street Clearance 0 Damaged Cable 0 Other 11 Signal Leakage Explain 10 Ml WCWAR Date Sign I NOOM 17741 TO of Illinois, Inc. P �Xh�l��+p MEMORANDUMS, -.to Sue Dean regarding Mr.Kramer's pre report Om November,1994, liminary .1k TO of Illinois, Inc. August 19 f 'L994 To: Sue Dean From:- Ken Hoeck/Ch rte Franchise C* cc: Cheryl Pasalil; Peters ance/Nit . Prospect Co:, osely with Jonathan Prospect. Jonathan "Oblems in picture qua lP.-osvect system Sev a '11 continue to correc U eady to move on to fi has made the decisi* ' L 'Ithough we are conf ii We are willing to pr wpropriate. We appre4 technical dif f ic IN Ithe work with Jonthar. ospect. t,,,,, Prospect CATV giant er, the V1411aae assisted us in and physical of these have ese discrepanc3-es testing for t to concluct the that we meet the a, in any manner the help Jonthan ,es and we lock imvrcve customer, !201 Fee,,,hanviffe Drive Mount Prosped. Illinois 60056-6010 (708) 299-92;ZO FAX (708) 2SO-4086 A oo C'"p a -U4 *MAN# 9MR&WWr re r KIn cr ral. A & q e evisio ,-'10 Mmorrot�-. i NEW. - TO of Illinois, Inc. smmi TO: Sue Dean FROM: Ken Hoeck DATE: 12-7-94 RE: Village of Mt. Prospects AucUt Conclusions Theattached memos are to f ollow up in regards to the conclus' by Jonathan Kramer on Page 10 of his report, to the Village of M.tio Pro,s,pelct. These statements clearly show TC1's efforts were properly carried out in i our t,esting procedureSr that CSC's report provides incomplete informat"J.0n, is somet * Mes based on opinion rather than fact and that no f orm of JL! quality tests were performed during this audit. aWlt On Page 4 of Csc chamnels as havi.ji, i made looking at a comments reqard,3-L4- 7 from his stat, 1 71 problem as erc, Mr. Kramer falls that had problem (actually the ve" The statements pote, s, on, M, ]K r -hannel is, Channel 16 Channel 29 Channel 43 Channel 48: Channel 53 Not one of these by Mr. Kramer to lists sts fourteen Vis"a I " i n,,s pe, Mr. Kramer made eves took notes lways see the 'amments anyway. these channels nd of this audit ormed was noted times*. ormed was noted mf ter work Derf d was noted as ormed was noted a ormed was noted a were ever tested rules. mp 6 ,1%L . Testing procedures regarding cable lencfth/FCC August 1994 CSC Representative Jonathan Kram r in h1s, report to the Village of Mt. Prospect made the following statement (page 10 -of report): "The FCC Rules require that asignal levels be measured either at the end of a 1,00cable, or at the lin ut to the subscto TCI f ll * th* 29M oIRM2Rt Ni is, rule used a 100 f oot, cable Wl''th i ice a,nd, addonal 50 feet of cable which accurately simulates the average length and mechanical appearance of a typical. subscriber drop in the Mt. Prospect systemo ThIs method was used for the tests to get a more accurate result showing more precisely the sta Wards received by our subscribers and is within FCC rule param ters. Above that we have complied with this rule. I mu t addthe f act that the •addition of the extra cable length makes the test results show a wors'e, read than it would at 100 feet, proving that we are more concerned with th , e quality of our product than in better test num fers. Even by our adding extra, cable, whIch deteriorates signal more, we still surpassed FCC specif ications. Nom- i Au3ia /V"Ed AOj1_> W'SIOC�:orJ 7X'57iS UUQCF. 4^kc#j e+ =i: P. Ica " cN61e. i 5 RE Channel seled� 4,�on for August 194 FCC The FCC Rule 76.60,//"" ''Subpart. K that pertains ti stated as follows*J� ZZ, "The channels selfor testing must be re�j cable television system.' channels within th representative of system are broken diown,,, ­4 categories: -Air 2.) Local or In ig I W 4.) Microwave The channels s teii TCI for the August 1994 te OU are, rppmese ntat JI off -air, local ori g:Ln ap (none of the IS in the system are rece,,' U, Auditor hired by Village of Mt. Prospect, statement to the interprets this difJ TCI did test chann, representative by the aJ channels in each b; frequency bands delIV4 tative of all 's of channels he following Satellite Proof of Pe,rf`,O, r�=ce tel,lite Channels F microwave) LS November 1 1994 tly by his opinji,�nl, iliCentinned, sources and .e �* �re rakine reievision ,,nro romorrolv. .. ............ TO of Illinois. Inc. su&�, I TO: Sue Dean FRCH: Ken Houck DATEO �0 11-28-94 RE: E4ulpment Calibration Dates/FCC August 194 Attached to this memo is a Pax received from WaveTek concerning the calibration dates Of equht listed on our FCC Proof of Performance f or August, as distributed to the Village of Mt. krospe,ct. I The signal meters listed show the calibratlon dates and also included are the shdpping invoices for each of them. The caption *newlwas used on the FCC Report because the meters used were purchased this year and always are calibrated before sh:Lpping, (a common practice). This list verifies that the calibration dates are within the required parameters as defined by the FCC Rule 76-601 Subpart K. Feenanvitle Drive .3unt ProSoect. Illinois 60056.601,1, 299-9220 �AX i708) 299-4086 4011 M. 110- f l I .,, l �% 110 Shiml, I i i UV J 1IN lF I Ken Haack I T-C / I I rr� f I X (708) 299,,4086 � l long • om T-tapor Com WwetL*, Cues I� Ph" 1 �1 (800) 851 - 119x8 l 1i. I. (317) 782_ X814 / 1 1112319'4 3:40 PM P69es Indudinc4ver f COMMENM Ken • The mW mmnt cau" In dates for the equipment in r Mwel # 1 canals Sam 30M 1 4193108 March 39 Sam 41l�,305 I ' Une8arn 11 4143208 JuneI. ,, Sam 300 4143Oe2 Ftbma ASI u� meW used In the �n of ttmm in trumvo is N. 1. ER If Toru have any eftb rna! 1 or need any further I� 1 (800) 851 -1195 or via w 17) 782-4614. J j 1 Regaft Tom Tyr f I t 1 y 1, I. I I i tek Corporation l t 1 f Ll VIM" Division UP16 ,most Bypass AsPohir., Indigans 46203 7) 78 d -9391 1' 17) 788-5999 1 4011 M. 110- f It 51 I REMIT TO: I N 46266 NCO 0VID R 4 Sli t` r i V i 13621 f 5 PLEASE f�jt7 RFNDOMESTIC ORDER 02 TU 94 r i FEB 94 OX 5630 P.O. r u .- DENVER CU 80217 SAM$ or -ow "m 1242,43-6 FACT WT 30 v71' 16303 1 � SAM 303y i i 41630138. (*108*144307003 4163060 � 4163061 0 4163062 4!63063 dit"nt� 4163066 G 4L731Q9 2 IL N LIN M (* 108*) 443 }7003 SHlPPIf ' y 8 %D coo THAT Two onvwc At11A - - -ASSOCIATES ILLINOtS .t m- 317-447-3345 sMIM cHAIRvE OF I%% REQ 101014x" (18% PER AN- ALL OVERDUE Accoumn 1 4 4 1' �5-4- t . �... * ;�..�. �..rr .«+ �,.: .�. •w�.M.w�►.r..w . � 1,064 1t rr #. Uw ter 9WAN& Am% go. &0nde4 aW to .m.%• 4r oqm mr w• ural wt« ©wra*+••�• d .......r. sbab" 14 AWUL- r 4; 00470 - _ tis A"pimi"TATIVt _ _ - - - _ _e - - u W- WH i TAKE# & ASSOCIATES ILLINOIS fhb ***IW �.�.,�.� 3 � 7 -- 4 � 7 --� 3 � � ��Yer�� r CQ��+►t�c�t Bei � �, WAVTM roc M �Artr -s - 7M!w A """ICA CMMQl OF 1%% PER MoopTN 4111X PER ANNUM)WILL d� CNI4�t0 D f} , �.�. »..� •�••,a.�. ....w.rME N ALL OVERnVE Acc0UMT8 "'4 W" no �i Milr1 orr a • 6034w a t. aw U d !* Fa ubw &&I. im wmw4bt we M on Dww,.r dt ta.w wad ■ AP sale. it 0••�." A RESTOCKING ANDIOR CANCEUATION MARGE WILL BE APPLIED IF APPLICABLE. .. w � i r i Ask on �x - (13AM 3030) . t i !$AM 3030i 41630,68' '(*tO&*)44307003 41630611 , ■ a R illf 120 DRIVE 60056 IF a i t Mr, i WC D capmcr WALL K ASSOC 317--447--3345 res NO - _ seitvM CHOME OF 1% PER MONTH (1e PER ANNUM) WILL BE c o ' . 10"67 ""h,�.....r........,&,a h ,+�..t�rr OE ON ALL OVEROM ACCOUNT$ 542 .M+{.*..r .r mar. t r,..r V of " ra Ube taw Aa, ..R+r.i.a •.■r of m Wm&%w• *r sir Of w t4s !rw b.en+w.m tt t,ir ti...r .�, l.ei+r tri rt+•.�1 A RESTOCKING ANDIC R CANCELLATION ATION C14ARC E WIL 1. of APPLIED 1 rP /l PLICA_ LE. �! �v-A v..f 9- ml mV=____= m 0' Lull, 4,1131 " Ca �� Wit "MMIA11Vt WHITAKER ASSOCIATES ILLINOIS T* Is .1 VOW ww so lkso VAVETEK 317-447-3345 .111D" Ck 4m Ammow- 33576 hATIO i N'j 0 t cdA dNi ry TELE -comm p - tle box 5630 C"M I CAT I ONS DENVkh CC 90217 -2 �lm REMIT'TO. ro tj 'MEG F I y Otif)El 15:144 COMMUNITY Irzt-E�COMMUNICATIONS P- 0 , BOX 5630 lXWER CO 130217 �SHIP Td: TELENDIS, INC 1201 PEEHMVILLE DRIVE MOUNT PPOSPECT IL 6003& r-"WT;fTXK"T PIA" ASSOCIATES ILLINCIS jtq4mw ow i fob outgo fAV M.K 317-447-3345 W"MA [AftAt COMPAT 104 yjq k(} ---3 J ASERV" CHUGE 01: 1%% p%" MONTH (119% PER ANNUP4 WILL OE CHARGE0 ON ALLOY 'We twobw ERDUE A"GLWM "014ft"Wiftem dr 12 swat 18mwo �w�r1.. A RFSTO MNO ANnion pjkNp� U _p 11 mmu 2'FED 94 MIT 02 FEB 94 SAL% 1242436-3 FAC T NET 31D DAY8 tv u r. r-"WT;fTXK"T PIA" ASSOCIATES ILLINCIS jtq4mw ow i fob outgo fAV M.K 317-447-3345 W"MA [AftAt COMPAT 104 yjq k(} ---3 J ASERV" CHUGE 01: 1%% p%" MONTH (119% PER ANNUP4 WILL OE CHARGE0 ON ALLOY 'We twobw ERDUE A"GLWM "014ft"Wiftem dr 12 swat 18mwo �w�r1.. A RFSTO MNO ANnion pjkNp� U _p 11 I I �X h � b �-I �,� �, CHICAGO MINUMT TRAINING SC"EDULE MARCH 1996 X1 W_ fir"o Tr*ft Am 4 N. &OW-W-0aeor" 311 1:30 5pro houdy sutOon On-TWY* PMwm Am 4 N. emwn ........ . ........... .. 311-3/3 Tha, F Fri 8: 30 • Spfu houd�, sawlio p - ----------------- Ow, -Tow am Arw 4, N 312 ThWal ..... . ....... . ..... . ......... ....... Spm . .................... .................... ...... - - ----- 0m -TW* Pmaram . . . . . ........... ........... . . . . . .... Ut. Fv0spect &-own W3 Fit S �ftfte c'Mr" pft Ari. Heights 0. r"IDWSM 3/6 - W24 M - Fri e-_30 - 5pm 316 -- 3f1 U* T Ekling & Ledgm ut. PV04f4ct Nt SIGUM 316-3110 M -Fri 11-030 - Spm Area 4 D.. Johneo"Ir. D"Id 3118-3/10 W, Thd, Frl 2:30 - Sprn Comnwnicatkm vWthCMw-- ML Pmspoct Bmo*m 3113 Mon 8:30 - prn New 0621ftstion Arm 4 3113-3117 M - Fri 8:30 - Sm Tec hsegence Area 4 04 Job- raon 3114 Tues 8:30 -bprn Now Hirt 0pluntabW1 Arlso 4 N_ bmwa- 3/14-3117 To, Wo llwr Fri 8:30 - Spfn Trmbla Shootina T. D_QV4 :3115 Wed 8:30 - 5pm New Hire In #vs fkAd 3115 Wad 8:30 - Spm Now Hire - Nochoding-on- mmm' womm, tlw*71 RN RM -1- 8; 30 - 5pra Tech cotwte Peoria D. Johnson 3120-3/24 tit 3120-3124 Mon 830 - 5pm Tochl_ 0 ft n" T. Mwd 3122-3124 W - Fri Spm Comer mnicaUm VVM (khen Area 4 3.13 9 - 5pM UIIWthV Effecfive Mgc;plv*l8_ty Art orffslte F. Groub 3127-3131 M - FF) B:30 - Sprn Pd a C byt wi a ML Pmgpwt B_ GWWxx 3!27 - 301 M - Fri WO - 5pm 78ch Cmrn Area 4 D.L. Johnsoo 3127 - W31 M_ Fd 8:3D - 5prp Sol JUS & Rotomlo n Aret, 4 N. Brown ty 1 3/27 - 3t3 M - Fd Spm T-trouNs S.,boadna Mt. Prospoc"i T. Boyd m 0 CHIC"O MARKET TIRAINING SC"IEDU APRIL 1995 4/3-4/21 M + Fri 8:30 - Spm --- kuwal Curse 4 X41- Ri - Spm 5Rm fit_6- lAd., T 413-4n - F- - Spm C tt Area 4 O, �. 414 4A Tu Thurs _ w-m Effwgve Disdpfinq Hei" F. &vd 4111 • 414 T - �19:30- a - 12:30pm s Dem R elafm i�p np Pe - _ - All. Hai � F. gr 4111 -4114 - Ffj ITJ, : 30 - bpm m �ir� tau k _ fc# Con _ 4 ID. JoMwn 4/11 -4114 T - Ft1 �3� - fpm Traubk Shmming da T, Cyd 4111 , 4/13 Thu 9 _ Spm _ N�e�ph� F. WQ*j 4117 MonArt. Arf. 021 Fd 39-30 ` 5pm co _ ce Tet: - Am 4 D. Johrum 24 Mon n mum 8:30 - Spm 8:30 Spm T _ 41 128 Fri _ - 59M &Iw�" OtN-- Tit _ p A 4 N. Blown 4128 IFH;3{} - Spm Tech Course 0. Johnsm a 0 AW IMF - 995 atal 9 of Training Courses E3eing OfFered Throughout the Region Janaury TABLE OF 'J" ` IN t-A)i PEOPLE & TEAM SKILLS SAFES &-MARKETING SKILL TSERIIIS r 'I Ile C3Ala �e ot� 1 '� M��19S� Slal l 20 g 38 . 1� 1J11pC�l�iitlg 1,� Ax�a li� ig 1{l{' SllCX�SS 2 3 b is Sil�i�II� ��C��SateS Sl�1DwIaLftaifliug- 21 1 )wek Tii-C � iw Rd, fix s 4 C �st� i � S��►rice - Bill� r u�, & I �a�� C:�Amic - Setvioe - 2 2 Intrc�io�� to ti � Lit � W�i�lct bi 39 � ele��ti�i�; for Re�d� 5 1 'rouble S 1 ]ootit lg :Servide -1 is 23 tj tial 7 �>rzviii�vc�i , , . . Riga tal I elevuot i q {� - Co hang Sales & Retenfim Skills 2 4 �'t�] ni]o ot1 }� �' . . jtat (AA 111 uL i u 41 42 1 lip: t`acilitAng Clunge 6 Sates & Retention Skies Prin]estor 25 H 'ion in Action 4-1 .1 nth.; 5tmlgtluling tt-e I (xvil" ion 7 26 • 1 s uil x.��l»ps; ['nntiilg Sylrqw 8T � � EC HNICAL BUSINESS SKILLS `l `t CO1_, tl iC it tip �� tr��,w�,� Employeei erff . 27 c� T1s Yo1w tale if] 1 Ianctling cal lid l��l��l�g C � N�[iic� 9 1 � tnl�arvvillg Wc��ic 11<>�. nts 28 � � � �� t � �t _Ir � _ 4 �a t lvc�txA Iiuig I i ac�c to til l�uig�e �' 11 I �tilizlsig 1 J[Tve I isdpttnaryl ve Action 2 9 1 I�llYtillig C.'tN]i]7I�iJtit_S � ng Pef Reviews 30 12 lips for Involver] ]ait 31 Wortali�; in, 0 t'c�.0 zts 13 • . lil��liiigC,�u 32 T119cling InTmanoit Aims 33 A�-,YIii lg 1:HOL"t]ve Mwtiilp 15 1iiipta"]atn]g0]-Wrrg11] limit 34 ion _&Eics h- __ : 35 C o� i1n icuiicating With CA ]ens 16 - Q- smxxiing (�tlm 17 S� 36 1 huding0millict 18 Negotiating Yas 19 37 Aw WL an The Cliallenge o Leaderslup Tite Empoweri"ng Leader AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE: LENGTH-, 2 Hours, 30 Minutes COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO: Have a better Understanding of their leadership role Improve daily interactions with others t Identify opportunities for using skills in day-to-day interactions 0_ _ _ _ Describe the Interaction Management training process PREREQUISITES: SPECIAL INSTRUCTIONS. None )4 AUDIENCE. -0 LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: THE EMPOWERING LEADER Directors, Managers.. Supervisors, Professional MAX CLASSSIZE: •14 mmmm� 6 Hours I Powerful workshop that focuses on the critical new roles of today I s leaders. THE PARTICIPANTS WILL BE ABLE TO: Discuss the benefits of an empowering environment NO - Recognize and use three basic principles of empow 14"m erment Identify areas to toc-mumsm"On when bui1di'ng empowerm enOn the work group PqEREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None MOIL 00"*OACHING FOR SU CE -S AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE: LENGTH: 4 Homs COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO: Identify opportunities to use coaching skills * Plan and conduct a -o cling for Success discussion Assist employees who need help meting Job expectflons Help people identify opportunities to become more effective PREREQUISITES: Successful completion of "The Challenge of Leadership, MIT SPECIAL INSTRUCTIONS: None 14 K 1).EVELOPI,NG COLLABORATIVE RELATIONSHIPS AUDIENCE: Directors, Managers, Supervisors, Professionals MAX C _ LASS SIZE: 14 LENGTH: 4 Hours COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO: Recognize the opportunities in developing collaborative relationships Develop collaborative relationships with both internal a external customers - - Take the necessary steps to change existing relationships PREREQUISITES: Successful completion of "The Challenge of Leadership." p SPECIAL INSTRUCTIONS: None LENGTH: COURSE OBJECTIVES: 7GATING FOR RESULTS Directors,.i• Professionals 4 Hours THE PARTICIPANTS WILL BE ABLE TO: Identify opportunities to use skills for effective delegation Select the right person for the task you want to delegate Plan and conduct a Delegating for Results discussion [develop people who can effectively handle multiple tasks PREREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None IMAX CLASS SIZE: 14 A Arft�m P e 011 a lid el S ills I W LENGTH: 4 Hours THE PARTICIPANTS WILL BE ABLE To: Recognize predictable phases of change :` Effectively:. changeBe effective agents instead of victims • - f PREREQUISITES Successful completion of "The Challenge of Leadership." AUDIENCE: LENGTH. COURSE DESCRIPTION . - COURSE OBJECTIVES: Directors, Managers# Supervisors, Professional MAX CLASS SIZE: 14 4 Hours Helps leaders create a foundation for a high involvement organization THE PARTICIPANTS WILL BE ABLE TO: Develop personal strategies to use to build trust Understand the trust "traps' they should avoid Create an environment in which people work together for the greater good PREREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None AUDIENCE: LENGTH: COURSE OBJECTIVES: Directors, Managers, Supervisors, Professional 4 Hours THE PARTICIPANTS WILL BE ABLE TO: MAX CLASS SIZE: 14 Determine what barriers are making partnerships difficult to build " Demonstrate strategies to ens-mmure they encourage partnrshli -- -,-- - _ _ Recognize•whet c c p fnts indicate a healthy partnership PR Q IS TES: Successful completion of "The Challenge of Leadership," 0 -1 -ML 10090 .1d p m4b6 - --- Ad - -OR% ut)pl all, d Skill 's WL AN 0 IN im 0 UE'K LE IN f0"'E"01 V1 i b", I now NG CONFLICT AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE. LENGTH: 4 Hours COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO: Improve working relationships, morale, and productivity " Reduce tension within the work group Clarify issues and rx►prove communication * Build a stronger team/work group PREREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None 14 AUDIENCE: LENGTH COURSE DESCRIPTION: COURSE OBJECTIVES: RESOLVIN�G �CON,FLIC -Directors, Managers$ Supervisors, Professional MAX CLASS SIZE: 14 -4 Hours Identifies opportunities to use the conflict resolution skills THE PARTICIPANTS WILL BE ABLE TO. - Recognize when conflict is harmful or has the potential to be harmful Resolve a conflict with someone Asst their employees in working @ow"ut their conflicts now PRFREQUISITES.- Successful completion of "The Challenge of Leadership. SPECIAL INSTRUCTIONS, None [1C OVERCOMING RESISTANCE TO CHANGE AUDIENCE.- Directors, Managers, Supervisors, Professional MAX CLASS SIZE: 14 LENGTH: 4 Hours COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE To: ' Introduce a change with minimal disruptions Plan and conduct an Overcoming Ing slstc to discussion • Help p oyaes adjust to change an i _ adjustgain their cooperation " Help employees feel they have more control over their work lives P EBEQUISITES: �� Successful completion of The Challenge of Leadership." SPECIAL INSTRUCTIONS: None nil 11 AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: HAND,LING COMPLAI-NTS Directors, Managers, Supervisors, Professionals MAX CLASS SIZE: 14 4 Hours Course will provide the learner with the skills to handle complaints THE PARTICIPANTS WILL BE ABLE TO: Decide on the best course of action in handling a complaint Provide employees with support Take the necessary step to see complaints resolved WE— PREREQUISITES: Successful completion - of "The Challenge of Leadership." SPECIAL INSTRUCTIONS,- None 12 Team Action * Series AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: WORKING I -N TEAMS All employees MAX CLASS SIZE: 14 3 Hours Teaches participants to recognize the advantages of teamwork and d cooperation THE PARTICIPANTS WILL BE ABLE TO: Identify and understand the stages of team development. si Identify the x factors that m -a -k""-- 400� - e teams effective Work successfully in a team PREREQUISITES: Successful Completion of "The Challenge of Leadership's SPECIAL INSTRUCTIONS: 13 AUDIENCE,-- All employees LENGTH: 3 Hours gm ........... gg COURSE OBJECTIVES: THE PARTICIPANTS WILL HE ABLE TO: MAX CLASS SIZE: 14 Assess skills, abilities and motivations Recognize the synergistic effect when people with diverse skills work together PREREQUISITES: Successful completion of "The Challenge of Leadership." 7im ------------- . ..... 14 AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: LEADI,NG EFFECTIVE MEETINGS Directors, Managers, Supervisors, Professional 4 Hours MAX CLASS SIZE: 14 Module covers important administrative aspects of meeting leaders*hip. THE PARTICIPANTS WILL BE ABLE TO: Decide if a meeting is appropriate. Determine who should attend. Prepare an agenda. Ensure follow-up PREREQUISITES: Successful completion of "The Challenge of Leadership" and "Participating 'in Meetings." SPECIAL INSTRUCTIONS: None 15 ntetaAction Series 11 _- _ _ Gommunica.ting-W-ith- Ot��ers- _ - Supporting Others Handling Conflict Negotiating t o Yes AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: .10WAlk. A -04W UUMMUNICATING WITH OTHERS Directorst Managers, Supervisors, Professional www_� — ---- x CLASS SIZ 14 3 Hours Helps participants understand the impact of interactive skills on communication. THE PARTICIPANTS WILL BE ABLE TO: Recognize and overcome communication barriers. Interact effectively with co-workers, customers and suppliers, Recognize and -avoid difficult meeting situat' tons PPEREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS, None M AUDIENCE: LENGTH: COURSE OBJECTIVES: rr� Directors, Managers, Supervisors, Professional 2 Hours, 50 Minutes MAX CLASS SIZE: 14 THE PARTICIPANTS WILL BE ABLE TO ' Become adept at using coaching, supporting and reinforcing behaviors. Understand the importance of list eninn seeking 1 Apply listening and feedback skills. PREREQUISITES Successful completion of "The Challenge of Leadership." t 17 AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: HANDLING t Directors, Managers, Supervisors, Professional _ _ _MAX CLASS SIZE: 14 3 Hours Improve ability to use Key Principles in conflict situations. THE PARTICIPANTS WILL BE ABLE To: Practice handling personal conflicts and conflicts among team - - - _ _ members.Formulate an o -6 -the -job action plan._ Understand the do's and don'ts of handlingconflict - - - PREREQUISITES: Successful completion of "The Challenge o _ ,_ - g f Leadership." SPECIAL INSTRUCTIONS: None lu AUDIENCE: LENGTH. COURSE OBJECTIVES: NEGOTIATING TO Y-1 ES Directors, Managers, Supervisors, Professional 4 Hours MAX CLASS SIZE, 14 pow THE PARTICIPANTS WILL BE ABLE TO: * Have a conceptual framework for understanding negotiations * Apply a simple strategy for negotiating * Follow a preparation procedure that covers crucial steps 0 Learn how to deal with people who use "dirty tricks" or hard bargaining tactics PREREQUISITES: Successful completion of "The Challenge of Leadership." HK m AF -,% and arl, MMA dowN 11 0 -M To I 4w a MANAG,ING SIGNATURE SERVICE/SALES SKILLS AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: Directors, Managers, Supervisors Professional MAX CLASS SIZE: 14 1 Day ME* Provides managernent with the coaching tools to support Signature Service THE PARTICIPANTS WILL BE ABLE TO: Recognize and support when employees are using Signature Service skills -Practice and begin to Initia te 'coach in g- s-k--jlls Develop strategies for identifying and communicating expectations PRVREQUISITES:"Signature Service Successful completion of SPECIAL INSTRUCTIONS.- None mc tA**"ih1GNAT U_RE SERVICE/SALES SKILL AUDIENCE: All employees MAX CLASS SIZE: LENGTH: 2 end 1/2 Days COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO. 14 " Recognize and perform excellent customer service skills Identify different customer conditions and respond eccordingy " Ond rstand and recognize the importance of "s if -talk Develop a strategy for increasing sales th ntugn excellent customer service - PREREQUISITES: None 21 BILLING & LEDGER COURSE AUDIENCE: Managersp Supervisors, Profession *wANwiw%M&"ft , CSH's. MAX CLASS SIZE.- 8 to 10 ,Admin. Support, Sales/Marketing, Cl- a- erie I LENGTH,! 3 1/2 - 4 Hours NK AUDIENCE: Managers, Supervisors, Professional, CSR's, Admin. Support, Sales/ Marke ling, Clerical LENGTH: -6 Hours COURSE OBJECTIVES.,, THE PARTICIPANTS WILL BE ABLE TO: Identify the source of a callers problem Decide if a truck roll 'is necessary Handle all calls with more confidence L!1 MAX CLASS SIZE: 14 mot PREREQUISITES: Successful completion of "The Challenge of Leadership." - - - ---------------- - -------- - - ------ - -------------- - - --------- SPECIAL INSTRUCTIONS: None w uOACHING SA,,,LES AND RET_ I ENTION SKILLS AUDIENCE: LENGTH: COURSE DESCRIPTION COURSE OBJECTIVES: Directors, Managers, Supervisors, Professionals MAX CLASS SIZE: 4 Hours r Participants will learn how to effectively coach retention skills THE PARTICIPANTS WILL BE ABLE TO: Coach retention skills with employees Monitor proper use of sells _ Reinforce Proper use 6f skills " Document employed- performance in the area of retention PREREQUISITES: SPECIAL INSTRUCTIONS: Hone 24 AUDIENCE: CSR's, A-dmin. Support, Sa,les/Marketin g,* Clerical, Technical, Installers, Service Workers LENGTH: 4 Hours COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO: PREREQUISITES SPECIAL REREQUISITES MAX CLASS SIZE: 14 • Have steps available to take with a potential disconnect No 0 NO" • Understand the benefits of retention to both the customer and company • Evaluate a potential disconnect and act appropriately SPECIAL INSTRUCTIONS: None 25 AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: All employees IMAX CLASS SIZE:14 1 Hour Provides an overview of Primestar THE PARTICIPANTS WILL BE ABLE TO: Explain the services and cost of Primestar a Understand the advantages disadvantages - of Pr Primestar service - - Answer basic customer questions conc ern nPImestar PREREQUISITES: None SPECIAL INSTRUCTIONS: None W AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE: 12 to 14 LENGTH: 4 Hours COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE To: * Identify what is a quality or quantity performance issue * Plan and conduct an Improving Employee P ante discussion " Increase your work group's productivity * Clarify performance expectations PREREQUISITES Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None 27 AUDIENCE: LENGTH: COURSE DESCRIPTION: COURSE OBJECTIVES: IMPROVING WORK HABITS -Directors, Managers, Supervisors, Professional MAX CLASS SIZE: 12 to 14 4 Hours Identifies techniques for improving employees performance THE PARTICIPANTS WILL BE ABLE TO: * Identify what is a "work habit" *"Nb- * Plan and conduct an Improving Work Habits discussion PREREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None W C AdimaL IPMK soft 'TIVE/D IS CIPLI NARY ACTION UKKE60-- AUDIENCE: Directors, Managers, Supervisors, Professional MAX CLASS SIZE: 12 to 14 LENGTH: 4 Hours COURSE OBJECTIVES: THE PARTICIPANTS WILL BE ABLE TO: Identify opportunities to use disciplinary/corrective action Plan and conduct a Utilizing EffectiveDisciplinary/Co r rective Action discussion Have a discussion which encourages the employee to take accountability Apply a pr rssi ais ipl11 approach where appropriate or required PREREQUISITES: Successful completion of "The Challenge of Leadership." SPECIAL INSTRUCTIONS: None W UONDUCTIN G PERFORMANCE REVIEW;75 AUDIENCE: LENGTH COURSE DESCRIPTION: COURSE OBJECTIVES: Directors, Managers, Supervisors, Professional MAX CLA 2 -to 14 4 Hours Provides participants with tools for planning and conducting reviews THE PARTICIPANTS WILL BE ABLE TO: Provide employee with specific, helpful feedback Encourage active involvement- and motivate individuals minimize defens-1veness when employee S face negative observatmions -Provide a recap of the current review period and establish a now starting point PREREQUISITES: Successful completion of "The Challenge of Leadership." _10 SPECIAL INSTRUCTIONS: None 30 lim ak*I-iig Action Series i