HomeMy WebLinkAbout0847_001DEPUTY VILLAGE CLERK
ALL
MINUTES
COMMITTEE OF THE WHOLE
FEBRUARY 24,1998
Mayor Farley called the meeting to order at 7:35 p.m. Present at the meeting were:
Trustees George cloves, Richard Lohrstorfer, Daniel Nocchi and Irvana Wilks.
Trustee Timothy Corcoran arrived at 7:43 p.m. Trustee Daniel Nocchi arrived at
8:12 p.m. Staff present included Village Manager Michael Janonis, Assistant Village
Manager David Strahl, Public Works Director Glen Andler, Deputy Public Works
Director Sean Dorsey, Village Engineer Jeff Wulbecker, Project Engineer Chuck
Lindelof and Streets and Building Superintendent Paul Bures,
11, MINUTES
Approval of Minutes of February 10, 1998. Motion made by Trustee Nocchi and
Seconded by Trustee Lohrstorfer to approve the Minutes. Minutes were approved
with Trustee Clowes abstaining.
•
PLEASE NOTE,,,, ITEMS WERE DISCUSSED OUT OF ORDER FROM THE AGEND,
DUE TO VARIOUS TRUSTEES NOT IN ATTENDANCE AT THE TIME A SPFCIFI
TOPIC WAS TO BE DISCUSSED. I
k
A. CREEK CLEAN-UP PROJECT.
Public Works Director Glen Andler summarized the project to date including
recommendations and discussions from citizens along the Weller Creek area. He
stated in 1997, the Village I Board authorized $50,000 per year for three years to
assist in the clean-up efforts. He presented a map showing the areas which have
been cleaned up to date and the upcoming clean-up areas scheduled for 1998. He
stated the projected clean up area for 1998 will be from 208 West Hiawatha to
Route 83 and from Central to Weller Drive.
This information was presented to the Village Board as an informational
update as to the status of the Clean -Up Project along Weller Creek,
B. COMBINED SEWER OVERFLOW (CSO) INTERIM REPORT,
Melcy Pond, Consultant, Rust Environmental, presented a summary of the report
to date. She stated that the CSOs were studied to determine their flow into Weller
Creek. She also stated that the Arlington Heights system is under review to
determine the amount of flow into the Creek. She stated a review of the combined
flows to determine the impact if these structures were closed compared to being left
open. The volume of flow was estimated to determine the amount of water which
could be stored on the street compared to the volume in the Creek. She stated that
the closure of these CSOs would have little impact on streets used for holding water
which is to flow eventually into Weller Creek. She stated the impact of the Arlington
Heights' system upon Weller Creek is yet to be determined and staff is awaiting
additional information from Arlington Heights. She stated Rust also reviewed the
Drainage District documents for Weller Creek to determine if funds were available
to assist in necessary improvements. She stated that according to District
documents, it is possible for funding assistance to be obtained.
Fred Thulin, Trustee of the Weller Creek Drainage District, spoke. He stated,,
that he would assist in generating interest from the District representatives to assist
in the funding if necessary.
This item was presented to the Village Board for informational purposes only.
C. PHASE 1, REACH '(A," WELLER CREEK BANK STABILIZATION PROJECT
(EMERSON TO MAIN)
Public Works Director Glen Andler stated that in addition to possible District
funding, the Village continues to submit applications for Grant funds and to date, the
Village has received $500,000 in a Grant secured by State Representative Carolyn
Krause to assist in bank stabilization efforts.
Melcy Pond, of Rust Environmental, stated that the project between Emerson and
Main is the most severe erosion area of the Creek. She stated that there is a need
for extensive tree removal. Trees will be replaced with trees which are compatible
to the project and contribute to bank stabilization efforts. The proposal to install
monoslab in the bottom of the Creek with geowebbing slabs and concrete ajax will
be undertaken during this phase of the project. These devices will stabilize the
Creek edges and banks. It is also anticipated that Emerson Street bridge will need
to be raised. The Main Street pedestrian bridge will need to be replaced and raised
above the 100 year flood level. At this point, a pre-bid meeting has been scheduled
for March 21 with the bid award on approximately April 7 and the project is expected
to be completed by August or September of 1998.
2
General comments from Village Board m0mbers included the following items:
There was some discussion concerning the impact of raising the Emerson Street
bridge upon the adjacent residents on either side of the Creek at Emerson.
Public Works Director Glen Andler stated there would be minimal impact on the
property owners with proper drainage and grading of the area surrounding the
bridge. He stated that recent meetings with the Ad Hocgroup of Weller Creek has
yielded a full endorsement of the improvements contemplated to thispoint,
This information is presented to the Village Board as a status report and
requires no action at this time,
L'U TY11 T
P I a
ubl*c Works Director Glen Andler provided a -general overview of the Progr rn
since 1990. He stated that the original cost of 1$16.7 million for projects included in
Phase I were intended to eliminate sewer backups for residents. As of this date, 11
of the 13 projects have been completed at a cost of approximately $1 3 million.
IEPA loans have been instrumental in speedi.ng the completion of these projects
and has put the ultimate completion ahead of schedule. He stated that twoprojects
have been added -- Wedgewood and the Maple/Berkshire area (Phase 11). He
stated that some of the preliminary work has already begun and the estimated cost
of Phase 11 for these additional projects is estimated at $4 million. Hep rovided a
summary of each project to date and stated that the staff continues to work on the
Weller Creek situation as stated previously.
This information is presented to the Village Board as a status report and
requires no action at this time.
B�.,--INSURAKCE R -A "IONS,
!�OM REVISK
Village Manager Michael Janonis introduced the topic by stating the FEMA maps
were published in 1982 to delineate areas of probable flooding in Mount Prospect
during a 100 year storm event and referred to as flood plain areas. A Public
Hearing was held on January 20, 1998 at which time FEMApresented new maps
for public review and comment. According to FEMA, the new maps will not take
effect until late 1999.
The information presented this evening is for general information only and,
additional information will be available for a meeting with area residents on
March 16 at Robert Frost School North, 1805 Aspen,
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David Schein, FEMA representative, spoke. He stated the 90 day period will most
likely not start before mid -summer at which time appeals will be processed.
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General comments from Village Board members included the following items:
Numerous Trustees expressed concern over the impact of the change in definition
of the floodway and its impact on residents' property. There was also discussion
concerning the basis of any appeals which may be contemplated. Additional
clarification was requested concerning the definition of flood storage within the
floodway and what specific impact such restrictions on the floodway would have on
the typical property owner,
Village Manager Jan onis stated that the Village staff is willing to challenge the
definitional change of a floodway in an attempt to minimize the number of properties
which would be included in a specific floodway. He also stated that the Village staff
would confirm the flood level measures which were documented during the 1986
flood to ensure accuracy.
David Schein ted that FEMA uses, the map to minimize the impact of flooding
on other property owners by way of the use, of a floodway. He stated that, the State
O*,
of I'llinoi's changedthe floodway definition and FEMA follows State definitions. In
the past, a floodway was only for the conveyance of water into a floodplain; now the
definitional change includes storage capacity in addition to conveyance of water.
Village Engineer Jeff Wulbecker stated that other options are available to
minimize the floodway impact. One option is to create a physical barrier between
the River and the residential structures.
David Schein stated that regulations prohibit pushing storage of flood waters to
other locations which are not depicted as a floodway. Technically,' he said, you
cannot give someone else your water volume so that you do not flood.
Jack Barringer, 1510 North River West Court, spoke. He stated that the
proposed map change makes a significant impact on a number of homes and
businesses in this area. He stated the floodway restrictions are much too stringent
and felt that one flood in 20 years does not cause a redesignation of this area. He
Mated that he supports a flood barrier and would request the Village Board to
consider filing an appeal wherever possible.
Charles Block of 2007 Seneca, spoke. He is questioning the Federal
government's policy to minimize flood damage and reduce repair costs by ultimately
wanting to remove structures from flood areas to avoid paying repair costs.
5
This item was pre, rented to the Village Board for informational purposes,
Staff willproceedwith necessary appeals soon after the March 16 public
meeting,, After the Warch 16 meeting, the Village Board will be advised as to
what appeals will be filed regarding the floodplain and floodway designation.
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Village Engineer Jeff Wulbecker stated the Community Rating System allows for
residents to purchase flood insurance at reduced rates through enforcement of
Floodplain Management Ordinances. He stated that approximately 130 buildings
have flood insurance out of a possible 300 buildings that are within the floodplain
in the Village of Mount Prospect. He stated that' Mount Prospect was one of 23
towns in Illinois to have a Class 8 rating and one of the first towns to obtain
insurance reductions through this system. However, over the course of time the
Class designation has changed to a Class 9 designation. As of this date, the
Village has received tentative approval as a Class 8 designation once again with the
discounts taking effect as of October 1999.
This 'item was provided to the Villa„ a Board members for informational
purposes only and requires no action at this time.
Village Engineer Jeff Wulbecker stated the Army Corps of Engineers has studied
the entire length of the Des Plaines River. The Study recommends a levy be
constructed along River Road. Cook County Forest Preserve rejected the Plan due
to the impact on Forest Preserve property. An alternative which is available is the
construction of a levy at River Road. A levy could be constructed with River Road
on top of the levy. Such an option would raise River Road by five feet. He stated
that elevating the road would keep water from the residential areas which are
designated as part of the floodplain, however, such a levy would still not remove the
homes from the floodplain designation. He stated the Army Corps is very interested
in proceeding with this project and has estimated that the local municipalities would
have to cover approximately 35% of the $6.5 million cost to raise the road. The
$6.5 million would be split between other towns which would benefit from the levy
built at River Road.
A follow-up meeting is scheduled in the near future to get additional details and to
determine actual costs for such a levy to Mount Prospect.
This information is provided for informational purposes only to the Board
members. Once a follow-up meeting is completed with the necessary parties
impacted by the proposal from the Army Corps, additional information will be
brought before the Board for further direction,.
no
WO W
None.
P.1 9 ORAAi "I I
None,
X14 ADIJ1,9URNMENI,
A Motion was made by Trustee Hoefert and Seconded by Trustee Corcoran to
move into Closed Session to discuss Personnel and Property Acquisition. Motion
was approved. The Village Board moved into Closed Session at 10:13 p.m.
The Village Board reconvened into open session at 10:38 p.m. A Motion was made
by Trustee Nocchi and Seconded by Trustee Wilks to approve the Minutes of the
Closed Session of February 3, 1998. Motion was approved. Minutes were
approved.
A Motion was made by Trustee Wilks and Seconded by Trustee Lohrstorfer to
adjourn the meeting. The Motion was approved. The meeting was adjourned at
10:40 p.m. I
Respectfully submitted,
OV S7L;
DAVID STRAHL
Assistant Village Manager
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X:\USERS\ROBERTAC\WlNkOFFICE\COWMIN\224COW.MIN
7
TILLAGE OF MOUNT PRO SPECT
Community Development Department - Planning Division
MEMORANDUM
TO: MICHAEL JANONIS, VIII of MANAGER
FROM: DANIEL UNGERLEIDER, AICP9 PLANNING COORDINATOR
DATE: MARCH 4. 1998
SUBJECT: MUNIICEPAL CODE REGULATIONS - EXOTIC ANIMALS
Introduction
The Village periodically receives service requests regarding the keeping of exotic animals in residedW
neighborhoods. Thew requests typically are, a, reA;ponse to the v*nPact of 'these anu*naJs, on the neighborkg
Properties. In, other cases, the complaint isthe result of a concernflor potential or perceived blems, amatedby
# pro
exotic atumals. This, memorandum provides, analysis, of the Village"s existing lations, polici and
regu les'o
procedures
for handling, dvw,, types, of issues'. As,part of this analysis, this memo compares the Village's
regulations to those of other local and regional municipalities,
Exotic animals, for the purposes of this memorandum, are animals that are non -domesticated and/or not
traditionally kept as pets. Examples of exotic animals are bees, pigs, and pigeons. Please note that many
animals that may be considered exotic can be easily attainable from a local pet store without a special permit or
license. Therefore, it has been the Village's practice not to prohibit these animals by species but rather on the
evidence of a negative impact caused by an animal on the residents of the community if not properly contained
or maintained.
Current Code Enforcement Practice
Issues of nuisances created by animals are handled by the Environmental Heath Division. These complaints we
addressed independent of the type of animal causing the nuisance. This is because the Municipal Code does not
specifically prohibit any common or exotic pet As a response to any local concerns, the Environmental Heafth
inspectors must make a determination as to whether or not a nuisance has been created. Otherwise, the aniau
owner is not in violation of any Village ordinance.
Historically, most pet nuisance complaints have been related dogs and cats, both in and outside of homes. One
or two complaints are received each year regarding the keeping of bees or pigeons. These instances have been
addressed through the existing Service Request process, and regulated by the nuisance provisions of the Village
Code. Where a nuisance has been created, the concerns have been abated. Where an owner has a pet or animal
that is not specifically prohibited and it is not creating a clear nuisance, the animal has been allowed to remain.
This also would be true of animals that could potentially create a nuisance, such as privately maintained, bee
hives or pigeon coops. Since these animals are not specifically prohibited, they currently are required to be
removed only if they have created a clearly definable nuisance. The burden of proof that these animals are a
nuisance is therefore placed on the Village and/or neighbors.
Existing Regulations
The Municipal Code currently provides several different regulations that can be used to correct the nuisances
created by a pet or animal. Three types of regulations are being used to address this type of nuisance: dangerous
animals, sanitation, and prohibition of specific animals. The existing regulations used to address these issues are
listed in Exhibit B.
EXOTIC ANNALS REGULATIONS
Page 2 March 4, 1998
Comparison to Other Municipalities
Infonnation and ordm"armes on regulating exotic animals, including bees, pigeons and pot bellied pigs, were
'the ica wo
sociation!s P Advisory Servi and o r. Cht ,go suburb
obtained fim, the American Pla� A&
al issu'
simikin, that they abuitpt to address amm welfwe
Analyus of diese, ordinaum, 9wws, ffia most aW
tandouseeotw=s,and nuisances *in a manna dw reflects community specific standards. In addifion, it was
skailar to 'mmuni ,es.
found -that -Mount -Prospect's wdinatim, are -thm of other co
Issues to be Considered
W, IN
Wilham I. booney,
Director of Community Development
EXOTIC ANIMALS
RELEVANT MOUNT PROSPECT REGULATIONS
Sec., 19.304., Deposit of Refuse and Waste Prohibifted. It shall beuntawful, for an,y person to
depos'It anywherew the village any uncoverewd, piles of'refuse, garbage, or, m isIcellaneous waste,
0, , W, dead,an,hnal carcas , s d human or anim
products,,'Including off se, , an alenc rement. In additt'014, it
shall be unlawful for any person to operate any, Yseptic system, on, his or her, erty, M*, such
'Prop
manner�as tallow such system to deposit, human, waste upon, the ground, surfaceof the property
in question. In shall fierier be unlawful, for any person'to allowanyarum, al, owned orcontrolled.
by such person to deposit animal excrement, any, place with this Village, without said, on
pers
immediate"t removIng, such waste products, and disposirig of the same as herem',after set, torth., All
y I In,
such refbsel, garbage and waste: products shall be disposed of M*. accordance with the prov*s* sof
Art1cle II of' Chapter 19 of this Codeany refuse, garbage, or other, miscellaneous, animal or
man wast
hue products which are left uncovered, in violation of the provisions of Article R for
di
.s and disposing of the same are hereby declared to be a nuisance. (1957 Code, 19.305;
Ord. 3524. 5-21-85)
Sec.19204. Control of Defecation,
0
A. It shall be unlawful for any person to cause or pe nn it a, dog to be on any property, public
or, pnvate,, not owned or possessed by such person unless such person, has in his
immediate possession, a device for the removal ofexcrement and a 6epository for the
transmission of excrement to a receptacle located, upon, property owned or possessed by
such person.
B. It shall be unlawful for any person in control of, caus'm'g or pe=itttin g any dog to 'be on
any property, public or private, not owned or possessed by such person to fail to remove,
excrement, left by such dog to a proper receptacle located on property owned or possessed
'by such person. (19,81 Code)
C. It shall 'be unlawful for any, person, keeping or mainta I in, , inany an, , unal to maintain any
9
place he such animal is 'kept in other that a clean, and san, itary condition, (Ord. 3105
4-81)
See. 19.307. Animals Causing Damage or Health Hazard. It shall be unlawful for any
person to conduct any activity or create,, a condition, on any property, that attracts animals
, N, metuding''birds and insects, in a manner or in numbers that causes damage to theproperty of
others or a hazard to the public health. (Ord. 4190, 5- 15-90)
Sec., 19 310. Nuisances; Abatement. It shall be unlawfb,l for any person to perm-l't or
maintatin theexnce isteof'any, nui*s,ance on.any property under his,, her or its cont ,
'ro 1. The Chief of
Potilce and, the Environmental, Health. Coordinator are each hereby authorized to abate any such
nuisance existing in the Village, whether such nuisance is sp'ecifically recogni",zed by ordinance or
not. (1957 Code, 19-311)
EXHIBIT A March 4, 1998
EXOTIC ANIMALS - RELEVANT MOUNT PROSPECT REGULATIONS
Page 2
Sec. 20.104. Sale or possession of Certain Animals Prohibited*
A. No Person shall bring or cause to have brought into the Village, sell, offer for sale, barter
or display living baby chicks, ducklings, goslings or other fowl or rabbits which have
been dyed, colored or otherwise treated so as to impart to them an artificial color.
1. It shall be unlawful for any person to display, sell, offer for sale, barter or give away
any chicks, ducklings or goslings as pets, unless the purchaser shall have proper brooder
facilities.
16 - I
2. It shall be unlawful for any person to give away iti&h afinnals, as novelties or p * raes.
B. No person shall keep, maintain and/or harbor any live swine, pigs, horses or other cattle
within the corporate limits of the Village, unless such keeping, maintenance and
harboring is accomplished in accordance with the Zoning Ordinance of the Village..
C. Each person who shall possess, keep or maintain any wild, or non -domesticated animal,
including any wild animal native to the State of Illinois, shall upon demand of the Health
Officer or his authorized representative, furnish proof of compliance with such
restrictions and/or permit requirements as may be imposed by Statutes of the State of
Illinois and/or Federal law. The Health Officer or his authorized representative shall be
empowered to demand surrender of any animal possessed, kept or maintained in the
absence of proof of such compliance or in violation of the Village relative to zoning
regulation and to make whatever disposition of it.
D. Nothing in this Section shall be construed to prohibit legitimate commerce in poultry for
agricultural and food purposes.
Sec. 20.105. Dangerous Animals.
1. It shall be unlawful for any person to permit any exhibition of any animal which is
ferae naturae in the law.
2. Any conservator of the Peace or member of the Police Department of the Village is
hereby authorized to kill any dangerous animal when necessary for the protection of any
person or property.
3. In all cases where such an animal has been destroyed by a police officer, and a period
of less than fourteen (14) days has elapsed since the day on which such animal bit any
person, it shall be the duty of the police officer to immediately notify the Health Officer.
4. It shall be unlawful for the owner of any animal when notified that such animal has
bitten or scratched any person to sell or give away such animal or toe permit or allow
such animal to be taken beyond the limits of the Village. (1981 Code)
See. 20.106. Noise. It shall be unlawful to harbor any animal which disturbs the peace by
loud noises at any time of the day or night. (Card. 3746 2-3-87)
---------------- -- 0
1-441-9 * 11 *#JV IV
SUMMARY OF ANIMAL CONTROL REGULATIONS
IN OTHER MUNICIPALITIES
Skokie, IL
Skokie defines dangerous animal as one that causes annoyance or reasonable fear, ofbodily injury
to any person. Such animals are defined as a nuisance and inust be kept confined in a secure
14
enclosure or ona, 1'eash. Live cattle, goats, swine, horses, and, poultry are, special,],, prohibited. In
# y
adddion,, no, one may harbor or keep any, animal that d,isturbs flit peace at any tirne.
Skokie regulates the feeding of wild animals and /or birds by requiring the food to beprovided in
a proper container. The container cannot exceed 400 square inches and must be designed to
minimize spillage.
Rolling Meadows, EL
The keeping of bees, goats, sheep, hogs, cattle, fowl, reptile or serpents, spiders or other animals
normally wild, dangerous to human, life, or cam, ivorous 'in nature, is 'I I
is, # prohib"ted, in, Rolling
,Meadows. An att mpt to domesticate, such anals is no def6me.-It is illegaltoown or, keep any
anunal
ft or fowl that create frequent or loud, no'l'se and disturb the c= rt or fort re pose of'persons in
the vilcinity,,
Park Ridge, 11L
The keeping of cattle, goats, swine,, "horses,, poultry, fowl or pigeons is probi"bited, and is
considered, a, nuisance in Park Rlidge., It is, 'illegal to keep or use a yard, pen, place orpremises for
an animal that creates a public health or safety hazard or public nuisance.
Arlington Heights, ]EL
It is illegal to keep more than two animals that are not customarily used as pets. Such animals
must be certified as safe by a licensed veterinarian and be given rabies shots if there is a
possibility of rabies. A variation process is available for residents wanting to keep an animal not
otherwise permitted. Arlington Heights does not prohibit any specific types of animals.
Solvay, NY
This cofou
mmunity usesr definitions and, a single sentence to regelate animali. The deftnition of
animal, ildentifi,es those hat are legal,within, the V"llage of Solvay. The,term, pet i's defined as any
animal kept f6r pleasm
iure rather than utillty. The regulatory, stateent is, Simply 'Wb person shall
i
keep or permt to kept any wild,exo otic or, vicious animal as a pet".
The V i'llage of Solvay regulations permit pigeons, guinea pigs and bees. Bees are not permitted if
the intent is to producehoney.
Sherburne, NY
The Village of Sherburne does not allow wild or exotic animals unless a permit is first obtained.
Permitting requirements include: 1) the animal will not create a present or future threat to
persons, property, or other animals, 2) the animal will not present itself as a nuisance to neighbors
due to its sound, odor, unsightly methods of care or creating a, reasonable apprehension of danger,
and 3) that the owner will provide a safe, healthy, and humane environment and prevent the
animal's escape.
\\VOMP\SYS\USERSCOM DEV\PLNGNMIEMOS\E-ANIMAL\exhibitfl.doc
David E. Williams,
State Director
USDA -APHIS -
Animal Damage Control
Lincoln, Nebraska 68501
Robert K, Corrigan
Staff Specialist
Vertebrate Pest Management
Purdue University
West Lafayette, Indiana 47907
Fig. 1. Pigeons, Columba 11V MI
A�L
Damage Prevention and Ha itat Modification Toxicants
LW,
Ez lusion
Screen eaves, vents, windows, doors,
and other openings with 1/4 -inch
(0.6 -cm) mesh hardware cloth.
Change angle of roosting ledge to 450
or more.
Attach porcupine wires (Cat ClawTM.
Nixalit6m), ECOPICrm, or Bird
Barrieim to roosting sites.
Install electrical shocking device
(Avi-AwayTM, FlyawayTm.,
Vertebrate Repellent System
[VRSml) on roost sites.
Construct parallel or grid -wire (line)
systems.
Eliminate food supply. Discourage
people from feeding Pigeons in
public areas. Clean up spilled grain
around elevators, feed mills, and
railcar clean-out areas. Eliminate
standing water.
Frightening
Visual and auditory frightening
devices are usually not effective
over long periods of time.
Avitrol@ (a chemical frightening agent)
Repellents
Tactile:
various nontoxic, sticky substances
(4 -The Birdsm, HotfootTm.
Tanglefoot', Roost No Mor6m,
and Bird -Proof"").
Odor:
naphthalene flakes.
Oral:
DRC -1339, used under supervision
of USDA -APHIS -ADC only.
AvitrolM. depends on bait
concentration.
Contact:
Rid-A-BirdTM perches containing
fen thion (use with great care; can be
hazardous to nontarget species)-
Fuiinfiftnts
GF__
Generally not practical.
Trapping
Several live trap designs are effective.
Shooting
Where legal.
Other Control Methods
Alpha -chloralose (immobilizing agent
used under the supervision of
fied personnel only).
Nest removal.
Identification
hxgwns (Columbia, livia') typt"call, �� have
'Y
a gray'bod'y with a, whitishrumpo two
black, bars, on the, SMWda rYw1 ng
feathers, a broad black band on the
tail, and red feet (Fig. 1). Body color
can vary, from gra,y to white, tan, and
black. Theaverage weight is 13 ounces
(369 g) and the average, length is 11
inches, (28 cm). Wben, pigeons take off,
their wing, tips, totuckMalluin,119 a charac-
teristic clicking'sou nd.When they
glide, their wings are raised at an
angle.
. . . . . . . . . . . . . . . .
IBM
southem Canada, and Mexico.
ff M-10 I
Pigwns are highly dependmt oin
hurnans, to provide the w,ith, fbod,
and sites for roosting, loafin& and
nesting. Thq are commonly f6und,
around farm yards, grai,n, elevatom
feed mills, parks, city buildings,
bridges, and other structures.
gwns a, mv pn, y grain, and seed
imaf ril
flt on
"stst lled or
eatersan,dw' SPI
imprope0y stored, grain. They also will
f,ee;A on gatbageli'vestock, rwnure,
insects, oir other food materWs Pro-
vided for them intentionally or unin-
tentiortally by peopk. In fact., in some
urban, areas the (beding of pigeons is,
considered a form of recreation. They
require about I ou�ce (30 m1) of water
daily. They rely mostly on, d-
ing water but they can also use snow
to obtain water.
Gene Biology,
Reproductiont and
Behavior
The conumn pigeon was introduced
into the United States as a domesti-
cated bird.. but many escaped and
formed, fiml, poptilations,4 The pigeon
4
is now the most common bird pest
associated with people.
F � I =.*.*
igeons co mm, oh�y uvei ul.
to 15 years and, sometimes longier' In,
urban populatiorts, however, pigeons
seldom, live,, more, dun, 3 or 4 Y
Natural mortality factors,., such, as pre-
dation by, mammals, r birds,
diseases, andsiltrew, dueto lack,, of food
and water, reduce pigeon populations
by approximately 30% annually.
I W,10- i 10 Urf�
Pigeon droppings deface and acceler-
ate the deterioration of buildings and
increase the cost of maintenance. Large
amounts of droppings may kill vegeta-
tion and produce an objectionable
odor. Pigeon manure deposited on
park benches., statues, cars, and
unwary pedestrians is aesthetically
displeasing. Around grain handling
facilities, pigeons consume and con-
taminate large quantities of food des-
tined for human or livestock
consumption.
Pigeons may carry and spread diseases
to people and livestock through their
droppings. They are known to carry or
transmit pigeon ornithosis, encephali-
tis, Newcastle disease, cryptococcosis,
toxoplasmosis, salmonella food poi-
soning, and several other diseases.
Additionally, under the right condi-
0 1.
tl,(,,),ns pigeon man ', air -
me spores of the, ca usal, agent of"
histoplasmosis, a systemic fungus
disease that can infect humans.
The ectoparasites of pigeons include
various species of fleas, lice, nu- tes,
ticks, and other bitinginsects, sorne of
which readily bite people. Some
insects that inhabit the nests of pigeons
are also fabric pests and/or pantry
pests. Thenorthern fowl, mite, found,
on, pilgeonsits an important poultry
pest.
Pigeons located around airports can
also, be a thr'eat to, human -Mfky
a,use of potential bird -aircraft colli-
sions, and are considered a medium
L75
priority hazard to jet aircraft by the
Air Force.
�gal Status
Fera,l pigeons are, not protected by W
eral, law and, most states do not aff6rd,
thein protection., State. and'WW laws
shoul d be consultedhowever, befm
a", contTol measum am taken. Sonw
c *ties are considered bird, sanctuaries
that provide protection to all species of
birds.
Damage Preev
Control, Methods
Ba►itat
Elimination of feedin& waterin&
roostin& aM nesft i4tesi is impOrtant'
* 0 # �eon control. Discour-
m long-term pig
age people from, f�eedingpigeons *in,
pubb"ic areas and,dean, up,spilled
gr=
ahround elevators, feed mills, and rvaflw
car clean-out areas. Eliminate pools of
standing water thatp use, for
watenng, Modify structum, buildw
mak
ral desi
Exclusion
I>igeons can be excluded from, build-
ings(an some cases veTY eas4) by
'blocking acce%l to t oor, rocsts and,
nesting areas. Openings, tolofts�
steeplesi vents, and, eaves shou' Id ' 'be
'blocked,, with wood, metalt eass,
0
masonry, 1/4 -inch (0.6 -cm) rust -
proofed wire mesh, or plastic or nylon
netting.
Roosting on ledges can be discouraged
by changing the angle to 450 or more.
Sheet metal, wood, styrofoarn blocks,
stone, and other materials can be
formed and fastened to ledges to
accomplish the desired angle. Orna-
mental architecture can be screened
with 1 -inch (25 -cm) mesh polypropy-
lene u.v.-stabilized netting to prevent
roosting, loafing, and nesting. To mike
the netting aesthetically pleasing, it can
be spray painted to match the color of
the building, but black is often the best
choice. The life span of this netting can
be as long as 10 years.
In a tool or machinery shed, barn, han-
gar, or other similar buildings, roost-
ing can be permanently prevented by
screening the underside of the rafter
area with netting. Nylon netting can be
stapled or otherwise affixed to the
underside of rafters to exclude birds
from nesting and roosting. Panels can
be cut into the netting and velcro fas-
teners can allow access to the rafter
area to service equipment or lights.
Porcupine wires (Cat ClawTm,
Nixafit6rm) are mechanical repellents
that can be used to exclude pigeons.
They are composed of a myriad of
spring -tempered nickel stainless steel
prongs with sharp points extending
outward at all angles. The sharp points
of these wires inflict temporary dis-
comfort and deter pigeons from land-
ing on thew surfaces. The prongs are
fastened to a solid base that can be
installed on window sills, ledges,
eaves, roof peaks, ornamental architec-
ture, or wherever pigeons are prone to
roost (Fig. 2). Elevate the base with
plastic washers and anchor it with
electrical bundle straps. Sometimes
pigeons and sparrows cover the wires
with nesting material or droppings,
which requires occasional removal.
A variation of porcupine wires,
ECOPIC'm, mounts flat to a surface
and has a triangular pattern of verti-
cally oriented stainless steel rods.
Bird Barrieim is another permanent
nonlethal mechanical repellent used to
Fig. 2, Porcupine wires, are, a relativelypemwent
method, OfdiscOuraglng pigeorm from roostWg on
sftucture&
exclude pigeons from structures. It is a
stainless steel coil affixed to a base -
mounting strip that can be attached to
structural features as one would with
porcupine wires.
Tightly stretched parallel strands of 16 -
to 18 -gauge steel wire or 80 -pound+
(36 -kg+) test monofilament line can be
used to keep birds off support cables,
narrow ledges, conduit, and similar
areas. Attach L -brackets at each end of
the area or item to be protected and
fasten the wire to the L -brackets with
tumbuckles., Slack, is taken out using
the tum, buckles.. L -brackets should be
welded or attached with a cable clamp
or aircraft hose clamps (threads on
standard radiator clamps become
stripped under the high torque loads
required for holding L -brackets sup-
porting wire over long distances). On
heavily used structures, it may be nec-
essary to stretch 3 lines at 2, 5, and 7
inches (5,12, and 18 cm) above the
surface.
Overhead monofilament grid system,
1 x Tfoot to 2 x 2 feet (30 x 30 c In' to
60 x 60 cm), have been used success-
fully to reducing pigeon activity in en-
closed courtyards. Persistent pigeons
will likely penetrate parallel or grid -
wire (line) systems.
Electric shock bird control systems
(Avi-AwayTm, FlyawayTM, and Verte-
brate Repellent System [VRSTm)) are
available for repelling many species of
birds, including pigeons. The systems
consist of a cable durably embedded in
plastic with two electrical conductors.
Mounting and grounding hardware
and a controi unit are included. The
conductors carry a pulsating electric
charge. When pigeons make contact
with the conductors and the cable,
they receive a shock, thalrepels but
does not kill diem. The, cable can be in-
stalled in situations also suitable for
porcupine wires and stretched steel
wires or monofilament lines., Aldm,gh
these devices and their, installation, am,
usually 'labor intensive, and/or, expenr,
si,, their effectiveness, in son* cases
justifies the investment. These devices
have a life span of 8 years on residen-
tial structures.
FrIghtenhmg
Noise -making devices are usually dis-
turbing to humans but have little per-
manent effect on roosting pigeons.
High -frequency (ultrasonic) sound,
inaudible to humans, is not of
on pigeons. Revolving fights, waw
colored flags, balloons, rubber alces
owl models, and other devices like-
wise have little or no effect. Roman
candles, firecrackers, and other pyro-
technics may have a temporary effect
but have many lin-titations in use and
often fail to provide long-term control,
especially against pigeons.
Nesting sites can be sprayed with
streams of water to disperse pigeons,
but this must be done persistently until
the birds have established themselves
elsewhere.
AvItrolOD
AvitrolS is classified as a chemical
frightening agent, but it can be used as
a toxicant in areas where higher
mortality is acceptable. Blend ratios of
1:9 will produce higher mortality d -an
more dilute applications. See the
section on Toxicants in this chapter for
information on prebaiting and baiting.
Al"Rr(lfor ipgeon, control is a
M
wh( le:%IIIIIIIIIcom, balit formulated with
"dine a Restnicted UsePts-
4-arninopyM I it I
fictide and rnay be, used only by a cerd-
fied appliciator or pertsonsundertheir
0 IN
direct supem,"stIon. Birds, that co u:
S1, iffici ent arnoun ts oft h el treatedbait
usually die. The, d)nngbirds exhibit
distress behavior that fniotens other,
members of the flock away. In order to
nuninuze the mortality and maximize
the flock -alarming reactions, the
treated bait must be diluted with
clean, untreated whole corn.
In urban areas where high bird mortal-
ity may use adverse public reactions,
a blend ratio of'1:49 or 1 :29 will pro, -
duce low m, ortalitybut requires more,
time to admileve control. VVhere high
morta"fil 'is acceptable, ablend ratio of
ill uce quicker population
redu"ti on.'Prebaliting, for at least 10, to
1ys is c nitical-for a successful pro-
gram Atconclusilon of, the pro-
gram'"ll I ued bait shoul4be
recovered toprevent nontarget birds
from ingesting the bait.
Secondarypoisoru.ngg unlikely to
occur with AvitrolM, although it is
toxic c to any bi, �rd, through, di, rect
0
ingestion.Avitro"140 is, designed to be as
selective as possiblebut should always
be, used
to gni the, possibility
that nontarget species will have access
to the bait. After initial success,
Avitrol@ need only be applied periodi-
cally following prebaiting to maintain
effective control.
Repellents
M, M
W 0
Applica6ons should be made about
1 /21" nch 0.3 cm) thick i n rows spaced no
farther than 3 to 4 inches (7.6 to 10.2 cTn)
a part,. P"i geons should not be, able toland
between the rows wi thou t contacting the
repellent.'Tol be efleAcItti've, all, roosting,
,and /orloafingsurfaces In a problem
area, mustbe treated,, or the pigeons w, ill
move to untreated surfaces.
�rmn", j7he, strong odorproduced by
naphthalene flakes is also disagreeable
Pro-
andimitatingto som, peop
14
longe d breathing of'thevapor �hould,
be avoided.
Toidcants,
Pigwn control using , toxicants may
i
require, ts *Issued, through
, special Per'17
vanous state agencies such as state
departments of agriculture, healft or
m 'Idlife.
n
Toxic Betits
ftwWartgo Prebaititig is the, single
m ost important dernentof a, succesdW
toxicant prograrn., The birds, must be
trIined to feed on a specific bait at
ites before The to4cant is,
pecific si
tntroduced. 1,f't1w; prebaiting: is not,
done correctly� the resultsi willlik0y, be
less than desirable.
In urban areas, flat rooftops make
excellent bait sines, even though pigeOnS
do not normally feed on them. 111eY do
y frequent
oftops, howeverg,
normallro
and it t is possibile, to control, access to
th,em. With, persi Pigeons, can be
trained to f anywherel
Every ef,fod must be made to reduce
or eliminate food SlOurcesI Otl*r
the PrObal"t so that pigeons w A'al haveto
rely solely, on, tt* prebaft., It must be asi
nearly identical to the to)& bait as ji(w
siblell. Generally, the best, pf"t and
bait is clean,. untreated whole com
Whole corn is recommended because
smallMr resident birds, such as Spar -
j , I W
rows, are physically i Inc apable of swal
41 Cl�`blffitY
,owing it, thus, redu ing the posm
of poisoning these birds. Also, com is a
high-energy food and is therefore
preferred by pigeons, especially dur-
ing the winter months. A constant sup-
ply of fresh, acceptable prebait must be
made available to the birds at all times.
There should always be a little prebait
left over when the birds finish feeding.
It is impossible to train birds to feed at
a site where they cannot get enough to
eat. Therefore, all birds must have the
opportunity to feed or they will simply
go elsewhere. Once the pigeons have
been trained to feed at the selected lo-
cations, the toxic bait may be applied.
Prebai ting and subsequent toxic bait-
ing should be done at the same time of
day and in the same manner. Pigeons
usually feed most vigorously shortly
after leaving the roost early in the
morning. Therefore, prebait and bait
should be piaced before dawn. The
duration of the prebaiting period will
vary as each case is different. Usually,
2 weeks of prebaiting is most effective.
Apply the prebait on firm, relatively
smooth surfaces, or on wide, shallow
wooden or metal trays. This helps the
applicator maintain control of the
prebait and poison bait, and will facili-
tate the removal of any unused mate-
rial at the end of the control program.
Record the quantity of prebait placed
and consumed each day so that the
correct amount of treated bait to be
used can be determined. Generally,
100 feeding pigeons will eat about 7 to
8 pounds (15 to 18 kg) of whole corn
per day.
The prebait and toxic bait should be
placed, in numerous small pilesso that all
birds can feed ai one time. Never place
the prebait or toxic bait in one pile. For
large flocks (1 00 birds or greater), 8 to 12
piles containing 1 pound (454 g) of grain
each may be necessary. Small flocks of
less than 100 birdscan beaccommodated.
with three to four piles.
During the prebaiting period, the site
must be carefully observed to ensure
that the prebait is not attracting nontar-
get birds such as cardinals, blue jays, or
doves. If protected birds appear at a bait
site, continue to put out the prebait to
keep the protected birds there while
toxic ba i is are put ou t elsewhere. Do not
place toxic baits at sites used by nontar-
get birds. If protected birds begin using
all the locations, new bait sites will have
to be established or the plan to use toxic
baits abandoned.
Poisoning birds is a complex task that
requires careful attention to details. Do
not take shortcuts, especially in
prebaiting.
Baiting and Baits
All prebait must be removed before
the toxic bait is applied. When the
toxic bait is put out, the feeding birds
should not be disturbed but should be
observed from a hidden location.
DRC -1339 (3 -chloro -p -toluidine
hydrochloride). DRC -1339 is a
Restricted Use Pesticide registered for
the control of pigeons. It can only be
used by USDA -APHIS -ADC
employees or persons working under
their direct supervision.
The toxicity of DRC -1339 to birds
varies considerably. Starlings, red -
winged blackbirds, crows, and pigeons
are most susceptible, but house spar-
rows and hawks are somewhat resis-
tant. Therefore, DRC -1339 may be a
toxicant that provides a higher margin
of safety than the other toxicants for
use in cities where peregrine falcons
have been introduced. Generally,
mammals are not sensitive to the toxic
effects of DRC -1339.
DRC -1339 is slow -acting and appar-
ently painless. It takes from several
hours to 3 days for death to occur.
Death is caused by urernic poisoning
and occurs without convulsions or
spasms as in the case of other toxi-
cants. DRC -1339 is metabolized within
21 / 2 hours after ingestion. Normally,
there is little chance of undigested bait
remaining in the crop or gut of dead or
dying pigeon. The excreta and the
flesh of pigeons poisoned with DRC -
1339 are nontoxic to predators or scav-
engers.
Because of the slow rate of death,, the
majority of dead birds are usually
found at the roost site. Since bait shy-
ness does not develop, DRC -1339
allows for baiting programs to be
extended until control is achieved.
Areas where pigeons roost or loaf
should be monitored so that carcasses
can be picked up.
As in other baiting program,
prebaiting is critical to successful con..
trol. Prebaits and carriers for toxic
baits can be made from one of the
following: oat groats, cracked corn,
wholec'orn, commercial wild bird
seed, or commercial poultry mix. A
good technique is to use more than
one type of prebait, in order to ass
which is better accepted by the huget
population.
Do not bait sites where prebait has not
been accepted well or where non
species have been consuming prebait
Contact Poisons
The Rid-A-Birdm perch contains 11%
fenthion, a Restricted Use Pesticide,
and is registered for pigeon contras.
These perches are hollow tubes that
hold about 1 ounce (28 ml) of the tood-
cant within a wick. When a bird lauds
on the perch, the toxicant is absorbed
through the feet in a short period of
time. Death usually takes place within
24 to 72 hours. Pigeons may die at the
roost site or some distance away if
contact was made at a feeding or loaf-
ing area.
Perches are available in a number of
configurations for both indoor and
limited outdoor applications. The wide
perch, 1 x 24 inches (23 x 61 an), is
used to accommodate the sitting
(nongrasping) habit of pigeons (Fig. 3).
Ten to 12 Perches will solve most
problems, but large jobs may
as many as 30 Perches. For example, in
a warehouse measuring 50 x 100 feet
Fig. 3 Rid-A-BirdTm perch for pigvons.
"i
(15 x 30 m), most pigeons can be elimi-
nated by placing one or two perches in
each heavily used area. Effective
places to install perches around struc-
tures can be determned, if the area is
observed for preferred perching areas
for 48 hours before placement.
Rad-A-BirdTM perches are restricted for
use at farm buildings, loading docks,
rwf tops, nonfOod, sitorage, warch"
houses, and d,ges., They are prohi:b-
itedinside food processing, handling,
or storage buildings.
Toxic perches should -be used -only -by
persons experienced with their use
because
s
theycan, be hazardouto
otherbirds* animals, andpeople if'
used incorrectly. Label instructions
must be rigidly followed.
Fenthion may present a secondary
hazard to birds of prey, small carni-
vores, and scavengers. Any nontarget
ardmals,,includm"g humans, that come
in contact with the perch itself could
absorb a fatal amount of fenthiom
i —11�01 MI:
J>igpons can, beeffectively, controlled
by capturing t1wrn, intraps Placed, near
their roosting;, loafing„ or feeding sites.
Some traps, such as the common
pigeon, trap (Fig. Q.. are over 6 feet
(2 in) tafl, While low -profile traps
(i.5measure, only 9 inches 1(23 cm),
Wgh, and 24 inches (61 an) in width
and'
,length. Generally, thel
population of"birds, totrap the.
W -ger the trap, shotild, be. Although,
larger traps hold, many birds, they, can
be cumbersome in, Situations such, as
rooftop trapping programs. In these
instances, it may be more convenient
to use several low -profile traps that are
more portable and easier to deploy.
Small portable traps, such as the fun-
nel trap or the lily -pad trap (Fig. 6), can
be easily constructed and deployed.
Live traps and/or trap parts designed
for the capture of small birds are also
commercially available (see Supplies
and Materials).
Tips for Effecdm IWWping., The
best locations for traps are major
pigeon loafing areas. During the heat
of the summer, place traps near pigeon
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watering sites such as rooftop cooling
condensers. Also consider prebaiting
areas for several days before beginning
the actual trapping. To prebait, place
attractive baits, such as corn or milo,
around the outside of the traps. After 3
to 4 days, the baits can be placed
inside the trap (in both compartments
of the low -profile trap). Four or five
decoy birds should be left in the trap
to lure in more pigeons.
Visit traps at least every other day.
Fresh food and water must be pro-
vided at all times for decoy birds. If
"trap -shyness" develops, traps can be
left open for 2 to 3 days and then reset
again for 4 to 5 days. Select another
site if traps fail to catch a sufficient
number of birds.
The disposal of trapped birds should
be quick and humane. The act of
inducing painless death is called
euthanasia. There are several options
to select from, including 'inhalant
agents, noninhalant pharmacologic
agents, and physical methods. Review
the 1986 report of the American Veteri-
nary Medical Association panel on eu-
thanasia when selecting a humane
disposal method.
For large-scale pigeon control projects,
the most cost-effective and humane
method is to use a carbon monoxide
(CO) or carbon dioxide (CO2) gas ,
chamber. These chambers utilize com-
mercially available compressed CO or
CO2 in gas cylinders. The chambers
can be purchased commercially or be
constructed by modifying a garbage
can or 55 gallon (209 1) drum with a
tight-fittinglid'4,ving a'hole for a
line. e- , �wi,
supply Bi it s' *11 expire in 5to
rrunutes, (using CO or CO2), when the
gas flow displaces approximately 2Mo
of the chamber volume per minute.
Chambers should be used in well -
ventilated areas, preferably outside, to
protect personnel.
Releasing pigeons back to the "wild" is
impractical. Pigeons are likely to
return even when released 50 or more
miles (>80 km) from the problem site,
or become pests in other communities.
Cannon Nets. A cannon net may be ef-
fective and practical where pigeons
congregate in large numbers on the
ground (for instance, rail yards and
grain -handling facilities). Cannon nets
are large sections of netting attached to
explosive charges that are activated
when birds are within range,,. They can
be set up adjacent, to arm, where
geons Visit on a daily basis to feed. The
net operator observes from a hidden
location and activates dw explosive
propellent -with anelectrical char
The netting travels over "'birds, then
drops on the flock. Cannon nets can
capture up to 500 birds at a time.
Shooting
Where permissible, persistent shooting
with .22 caliber rifles (preferably using
ammunition loaded with short-range
pellets), .410 gauge shotguns, or high-
powered air rifles can eliminate a
small flock of pigeons. For example,
shooting can be an effective technique
to remove the few pigeons that may
persist around farm or grain elevators
after a reduction program has been
terminated.
Most towns and cities have ordinances
prohibiting the discharge of firearms
within corporate limits. Check local
laws before employing a shooting pro-
gram.
Other Control Methods
Alpha -chloralose. Alpha -chloralose
is an immobilizing agent that
depresses the cortical centers of the
brain. Pigeons fed about 60 mg/kg of
alpha -chloralose become comatose in
45 to 90 minutes. The pigeons can then
be captured to be relocated or
euthanized. Full recovery occurs 4 to
24 hours later.
The Food and Drug Administration
(FDA) has granted USDA-APUES-
ADC authority to use alpha-chlomkw
to, capture, p igeonsunder, a, perpet u -al
lnvesti New Ai
gation,aalnimal Drug
Application ( ). The: INADA is
the only legal way to use alpha -
chloralose as awildlife immobilizing
agent.The, drug canbe legally
Iain ed for this use onlyfrom, the 4
Pocatello, Supply 'Depot. Only'USDA-
APH&ADC personnel certifiedinits
use or, Individuals under their supervi-
ston are, allowed to alpha -
chloralose.
Nest Destruction'Destroying nests,
and egg, A at 2 -week 'intervals, canbe
helpful in reducing pigeon numbers,.
This technique, however, should be
used in conjunction with other control
methods.
Economics of Damagc
and Control,
Structures inhabited by pigeons, can
sustain damage from dr, oppings, =W
harbor disease. The droppings can also
make structural surfaces slick and
hazardous to walk or climb on.
Washing acidic accumulations of drop-
pings to prevent structural damage
can cost in excess of $10,000 per year.
The longevity of industrial roofing
materials can be adversely affected by
droppings, resulting in expensive
replacement costs.
Employee health claims and lawsuits
resulting from diseases or injuries
attributed to pigeons can easily exceed
$100,000.
An integrated pigeon managenvnt
program incorporating lethal and
nonlethal control techniques is well
worth the investment when consider-
ing the economic damage and healtg"%
threats caused by large populations of
pigeons.
, mi-
Spedal, thanks go, to Mr., Fred CowtseLtetked
USDA-AP141S-ADC statedimtoro, for his wOrk
compoing the origin, A-
fielChapter on, p1geon con -
provided, ,u
trot. Many ADC d pe noel ' ' val
able input regarding updates ar�l revisAons, on
P1, SwIn Con, "11114W e would also W. �to tha nk
Kdathleen'LeWster and Dee, Anne Gillesoe,
who coordinated revisionary corrections,
Figure 1 by Emily Oseats Routman.
Figure 2 courtesy of Nixalite Company of
America.
Figure 3 by Renee LAnik, University of
Nebraska -Lincoln.
Figta, es 4,5, and 6 h=',, US, Fish and, WildWe'
Seri(ice, (1961),'Tra,,ppiPt8,, Pigmmo, Leaflet AC 2�06o
Purdue u'njversjty,* West Lafo Indim.,
#
Americam Veterinary Medleg, Assodation"'19%.
R,"�,rt of the American'Velterin3r, y Medical
A—ssociation, net on,, euthanasWa. J. Amer.
Veterin. Med. Assoc. 18KW52-268.
Bennet� G. W, J. M. Owens,, and R. NL Corrigan.
19sq.3 pjgpon, omtrol. Palp36363,336 of
Iyun"A"sociaWfit guide to pest, contwl
operations. Purdue Urdv./Edgen Commun.
Duluth, Minnesota. 539 pp.
cortigan, R.M. 1989. A guide tomanaging
pigeons, and sparrows. Pest Control
Tech. 17(l):3". 44-460 48-50.
Corrigan, R. M., D. E. Williams, and F. Courtsal.
1989., Pigeons, ADC -1. Coop. Ext. Serv.
'Purdue Univ. West Lafayette, Indiana. 6 pp.
ire partrnent of the in or, Fish and Wildlife
Service. 1961. Trapong, pigeons,, ADC -M.
Coop. Ext. Serv. Purdue Univ., West
Lafayette, Indiana. 2 pp.
jadcson,, W. 8.1978. Rid-A-Birdym perches to
control bird damage. Frac. Vertebr. Past
Conf. 8:47-50.
Marsh, R. E, and W. E Howard. 1990.
Vertebrate pests. Pages 771432 in A. Mallis,
ed, Handbook of pest control. 7th ed.
Franzak and Foster Co., Cleveland, Ohio.
Martin, C., and L R. Martin. 1981 Pigeon
- controh-an integrated approach. Proc.
Vertebr. Pest Conf.10-0190-192.
Murton,, R. K, R. J. P. Thearle, and J. ThomplOn.
1972. Ecological studies of the feral pigeon,
Columba rima var. J. AppL Ecol. 9-S35-874.,
Scott, H. G. 1961. Pigeons, public health
importance and control. Commun. Disease
Center. Atlanta, Georgia. 17 pp.
Weber, W. J.1979. Health hazards &= pigeons,
starlings and English sparrows. Thomson
Pub, Fresno, California,, 138 pp.
Woronecld, P. P. 1988. Effect of ultrasonic,
visual and sonic devices on pigeon numbers
in a vacant building. Proc. Vertebr. Pest
Coi. 13266-272.
Editors
Scott E. Hygnstrom
Robert M. Timm
Gary E. Larson
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
TO -0 VILLAGE MANAGER MICHAEL E. JANONIS
FROM: ASSISTANT VILLAGE MANAGER
DATE: MARCH 4, 1992
SUBJECT: YEAR 2000 COMPUTER COMPLIANCE
The current inventory of the computers has been reviewed to determine if there are any
year 2000 compliance issues which will affect our PC network. The review revealed that
the BIOS system for some 486 type PCs may need to be upgraded or replaced altogether.
The BIOS is the baseline operating system that provides instructions to the computer to
use the operating system program, like DOS or Windows and lets the computer know there
are hard drives and other related devices installed. The BIOS is a critical element for
proper operation of PCs.
Network administrators are checking the inventory of computers which are expected to
remain after the new PCs are put on-line during the first half of 1998. If the computers
which are retained once the new PCs are put on-line still cannot be converted to be year
2000 compliant with a BIOS change, then it is likely staff will request additional PC
replacements for 1999. The replacement request would accelerate the purchase of a
limited number of PCs which were not scheduled for replacement prior to theyear 2000.
The actual number of PCs which may fall into this category should be known by the time
1999 budget discussions commence.
The change in the financial software will resolve any year 2000 issues connected to the
village financial systems.
If you have any questions please contact me.
c: Director of Finance Brain Caputo
Network Administrators
MIS Coordinator Joan Thompson
X:\USERS\DAVES\WINIOFFICE\MIS\Y2K2.WPD
Village Of ]Mount Prospect
Mount Prospect, IlWiois
INTERO MEMORANDUM
TO: DAVID STRAHLv ASSISTANT VILLAGE MANAGER
FROM: JOAN MIDDLETON, MIS COORDINATOR
DATE: MARCH 3, 1998
SUBJECT: NOVELL FILE ,SERV ERS,ST
ATUS
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odb Ab
Page 2
March 3, 1998
Novell File Servers' Status
The UNIX server is currently operating the financial softwarepackage of ASK. Once the
new financial software package is purchased, a new server will have to be put online to
function as the financial server. At the time of the changeover, the, existing UNIX server
would become available for use as a Village server, wherever it is needed most. This,
UNIX server, also an ALR,, has two 90 MHz Pentliurn chips, three hard drives which are, not
currently mirrored, and 128 Mb of RAM. Transforming it into a Novell server would require
reformatting the hard ddves and replacing the operating system with Novell Nefflare. It
10 , ab"'I" "es, for minor upgrades, including available bays to mirror the
has, ample expansion cap i iti
drives,to make it more fault toleran't.,
Unfortunately, even under the most optimistic conversion schedule, the UNIX server will
not become available until late 1998 or 1999. Theproblem is, of course, that we need a
short-term solution. We have convinced users toget rid of their floppy disks and store their
files on the server where they will be backed up. We have also told users not to store files
on their local drive. Unfortunately this is making our storage problem worse. Additionally
we would like to put our web page on the server so multiple people can work on it. We
also would like to enable long filename space on the file servers, which requires additional
RAM and storage.,
Although we have been encouraging users to clean out their d•irectories, this is not enough.
Continuing as we are is limiting, but upgrading the serveris putting, money into a temporary
solut,ion,
The Public Works server is basically the same server as Village Hall's, without the drives
being mirrored,. Here storage sp, is, not a problem, but one of the drives sounds funny
ace
and may be going bad. Mirroring the drive would provide a safety net, but there are no
empty bays to install an additional drive. This server requires more RAM than the others
because of the Oracle database and because it has a larger drive. The available memory
is in the marginal to acceptable range, and there have been noproblems so far, but this
Page 3
March 3,, 1998
Novell File Servers' Status
server cannot support any additional memory anyway,
IA
P,,urchasing a, replacement drive, before, we need it, 'would pro ty, and would
It "de, some securi
satisfy our short-term needs. Howeverthis probabily would not be enough to last another
three years untill it is due, forreplacement, especilally, if we alre to utilize long filename
space,
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Each server 'is an ind*v"djual case and, the Village Hall server is the difficult decision.
Although It is not pnident, to invest in a server for the short 'term , I believe the situation does,
wanwiant it. Storage problems can only be ptit off for a limited time.
The Public Works server needs arepilacement, hard drive, to satisfy short-term needs.
However, its replacement schedule sholuldbe accelerated to handle future needs. The
Police server is sufficient until we can know more about the, mug, sholt storage. Even so,
its replacement schedule should also be accelerated to 'handle future, needs. The Fire
Department server is not a problem.
This should summarize for you the status of the Village I s Novell file servers. If you have
any questions please contact me at extension 5272.
Joan E. Middleton
F:%USERS%JTHOMPSOXWORD\DAVE\NOVELLFI.DOC
Village of Mount Prospect
Mount Prospect; Illinois
INTEROFFICE MEMORANDUM
TO: DAVID STRAHL, ASSISTANT VILLAGE MANAGER
."WROM: JOAN MIDDLETON, MIS COORDINATOV,
DATE: MARCH 4, 1998
SUBJECT: WIDE AREA NETWORK CONNECTIONS
As outlined in the 'Village Computer Vision — 1997' and Beyond" (see attachment),
connectivity is one area in which we hope to make major strides. The following four, bas'' , Ic
connectivity goals have been defined:
1) LAN connectionto two outlying it stations
2) Faster connection between Public Works, and Village Hall
3) Internet access
4) Remote access
Solutions toeach of these goals are diagrammed in three differe nt attachments, labeled
Ciption #1, Option #2 and 10pti #3. The dlfference between the, three lies, "in the speed
provided in the connections labeled "FIPN" (Fujitsu ISDN Peivate Network). These will be
explained below,, as the four goals are defined in more detail.
LAN
a1re,,.stat1*'on,,a
When the Fire Department joins the Village! ANwe must also include Fire S,tat*lons,l 2
and 14. Cu rrent1y there is no data connection, but there, is a T11 telephone I ine. Utilizing
this existing TI line would be the easiest and' most cost effective way, to make this, data
connection. There is very little telephone traffic on this line, and we could use up to 22 of
the existing 24 strands for data. This wouldprovide a bandwidth of 1.4 Mbps without
affecting telephone traffic. Although this is much slower than our 10 Mbips neI two it
would be sufficient for the two PCs planned at each outlying fire station.
Implementing this solution requires a piece of hardware at each end of the TI to interface
the telephone line with the data network. This solution would come from Fujitsu, since
0 it
is specific to our telephone system. No new telephone lines are needed.
Page 2
March 4, 1993
Wide Area Network Connections
EmWt onnectign. betwee
The GIS system coming on board is the primary reason for upgrading the connection
between Public Works and Village Hall. Two separate copies of the database will be
maintained, one at Public Works and one at Village Hall. Every night changes to each of
the databases will be replicated to the other. It is hard to estimate what kind of bandwidth
this replication will require since the database will start out small but continuously grow.
When we get the new financial software package in place, there will be more data traffic
during the working hours as well. Once again, it is hard to know what kind of bandwidth
W, I haven't yet, chosen the software package. However, all the packages
is, required since we , I
we, have, reviewed are far more integratec! and comprehensive than the software we are
using now. Therefore a substantial rise, in network traffic should be anticipated.
Our current connection utilizes the same solution as proposed for the outlying fire stations,
except that we are currently only using one 56 Kbps strand on this span. This is only a half
of a per cent of the speed of' our 10 Mbps network. A traffic study of the telephone line by
Fujitsu shows that we can boost that bandwidth up to 8 strands, or 512, Kb without
affecting the phone system. is is Option 1 in the attachments.) Although this is a
substantial boost, the link is still only 5% of the speed of the 10 Mbps network.
Another option, Option 2 in the attachments, is to allow the bandwidth on the line to be
dynamic. This means that the bandwidth allotted to voice and data will change according
to demand. Either way, these two options do not require any additional telephone lines or
charges.
A third option, Option 3 in the attachments, is to provide a separate fiber line for data. The
advantage to this type of solution is that the backbone of the network would be faster than
the rest of the network, and would not become a bottleneck. We wouldget the full 10
Mbps, or if we ever upgraded to Fast Ethernet we would get 100 Mbps. With the fiber
option, however, there would be a charge to lease the fiber line. MFS, one of the
companies that has fiber running along Central Avenue, estimated our fees would run
approximately $7003 per month.
Option 2, the dynamic solution is particularly appealing because, with almost no telephone
traffic on the wire at night during the replication process, almost the entire T1 can be used
for data. As the database becomes more populated and the financial software is
implemented, we may find that the T1 does not provide enough bandwidth. If, at that time,
we chose to add the fiber line, only a software upgrade and the fiber connections would
be needed make the change to Option 3.
Page 3
March 4, 1998
Wide Area Network Connections
I wernet access
The third goal is Internet access for network users, but, more importantly, this would
provide e-mail interaction between our WAN and the outside world as well. A router and
an additional T1 or fractional T1 line on our network would provide the connection
necessary. Then our in-house Exchange server would connect to the Internet and collect
any e-mail messages with the Village's domain name, vil-mount-prospect.il-us. The
Exchange server would, in turn, read the user part of the address and deliver the message
to the appropriate user. Outgoing mail would simply go from the user, to the Exchange
server, to the Intemet. If we had our own web server, that server would reside on the web
side of the router. It would be assigned a permanent IP address and would become part
of the Internet. The web traffic would necessitate more bandwidth and, of course, firewalls.
The cost of the required T1 or fractional T1 line to the Internet is estimated by Ameritech
at about $450 per month. (This price varies, depending on the telephone prefix of the
service provider we choose.) Additionally, we would need T1 service to our Internet
Service Provider, estimated between $350 per month for 56 Kbps and $1200 for a full T1
(providing 1.54 Mbps). There are also installation charges from both the Internet provider
and Ameritech.
Remote access is the last goal on our list. This would allow field workers to access
information that resides on the network by using a standard telephone line. It would also
provide the capability for users to work from home, or to access their calendar or e-mail
messages from home or other remote locations. It would also create a vehicle to allow
board members to have e-mail addresses on the network that can be accessed by them
from their home computers. Remote access requires a remote access server on the
network and a number of standard telephone lines. The diagram shown in the attachments
shows eight analog lines, allowing up to eight calls simultaneously.
Fujitsu and 3corn have provided the initial cost estimate for all this connectivity to us. It has
been divided into three phases. Phase 1 provides the capabilities for the Village to achieve
the first two goals listed above. Phase 2 provides remote access capabilities and Phase
3 provides Internet access capabilities. Quotes are provides for Options 1 and 2, with the
second providing dynamic bandwidth. The quote for Option 3 is not available, but should
not be much higher than Option 2.
Page 4
March 4, 1998
Wide Area Network Connections
The connections discussed provide the foundation of the Village wide area network. It is
important to pursue options that allow future growth and to understand the ramifications
of any decisions that are made. Connectivity is a technical and confusing topic, but
hopefully this will clarify the options available to the reach the goals of the Village. If you
have any questions please contact me at extension 527'2.
Jo,an E. Middleton
jm
Attachments
F. \USERS\JTHOMPSO\WORD\DAVE\FIBER- DOC
Village Computer Vision -1997 and Beyond
This outi"ineis intended toillustrate how technology is expected to beapplied at the Village
and what the general vision enta,ils,. The vision is intendedto reflect the five goals listed
nst whether the general goals are met.
below and all decisions are weighed agai
The use of computer technology at the village as been readily embraced, but the
piecemeal approach to upgrading systems and technology without an overall plan or
dedicated funding as yielded mixed results. There are wide variances of hardware
available for use and software knowledge base among theusers in theVillage., A major
step was, accomplished last year with the, co,nnection of the various LAW together,,,
However, the time an labor savings available through the use of technology as been
limited by theslowest PC or oldest piece, of software currently available to the user. Users
do not have capabi,fittes equal to one, other, until the inventory of'hardware is nearly equal
between all usersin terms of capabilities, 'The use of technology can greatly improve the
dist ributionof information to users and citizens if the proper systems are put into place.
The current capabilities of technology in use at the Village are difficult to measure in terms
of results because of the variance of hardware and software, but also because the Village
is only in the infancy of applying technology across all available areas which might benefit.
This plan is intended to illustrate a direction in which to progress so that benefits can be
measured over the long term.
N i ion:
To maximize the use of appropriate technology within defined financial constraints to
achieve the established goals of the Village.
it
10, Increase timeliness of service.
2. Minimize or eliminate paper/handprocessing.
3. Eliminate duplicate work.
4. Share information across different Departments.
5. Improve information accumulation without incurring additional staff time.
9 MRS im,
All Village computers will be connected through LANs with servers in Village Hall, Police,
Fire, and Public Works. All servers will be connected through highs eed connections. A
high speed connection must be established between Public Works and Village Hall for GIS
related data transfer. This connection will most likely need to be a fiber link. The cost of
this fiber link will vary depending on the availability of utilizing existing fiber which is
currently in the ROW and runs down Central Road past the Public Works and within a
E
block of the Village Hall.
Interngtr Use,
A fully developed home page would allow for information to be provided to anyone.
However, to maximize the use of the Internet there would be a need to purchase a web,
server for village use. This server would allow e-mail from outside the village to be sent
directly to staff and elected officials. This would also allow elected officials to e-mail staff
on issues as they arise and staff can respond directly through e-mail and a record of the
communications is maintained for future reference. The village home page is under
development and outside assistance would speed the development. The general vision
of what the home page will evolve to is included on the attached page. Once the home
page is developed each department will be responsible for submitting relevant information
to be loaded onto the home page. The village staff currently •has the software available for
basic maintenance of the home page. However, a new version Of Microsoft Office Suite
would allow all departments to submit information for the home page in the proper format
for loading without additional steps or delays in loading the material.
10
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1?&,=, ds,.JMan,aaem,, nt
The next natural evolution of data pro
sing of the Village would be the conversion of
documents and'publit records for elelictrontavailability. For exam,ple, an Int an,nternal
2
network) would have a number of documents available for users like a text search for
retrieval of the Village Code. Residents will also have the opportunity to submit requests
for documents electronically and even pull the documents from the Village's databases
directly without Village staff contact. The Village should undertake a comprehensive
program of converting documents to a format that can easily be retrieved and stored.
Records may need to be transferred to microfiche or other media, but regardless of the
media used an index of all records maintained by the village with destroy dates and a
record of the date the document was destroyed is essential.
The attached page will outline very preliminary cost projections.
X:%USERS\DAVES\WN\OFFICE\MIS\COMVISIO.WPD
K
Summary of Projected Costs
All" Costs are Estimates Based on Current Market Conditions
Purchase Upgrades to Existing PCs
(RAM and Overdrive Updates): $25,000
Replace Existing PCs
(Approx. 40 PCs Cannot be Upgraded) $76,001
Purchase Additional Network Hardware
(Cabling, Routers, Network Cards, Hubs, etc.) $15,000
Fiber Link Connection
(Between Public Works and VH, Station 13 and
other stations): $509000 - $750000*
Purchase Web Server
(Miscellaneous Hardware and Phone line): $10,000
Purchase Upgrades for Existing Servers
(Additional RAM, Memory, Backup Software): $10,000
Purchase Windows 95 Licenses
(100 PC Licenses): $10,000
Purchase Novell Intranetware Upgrade
(LAN Network Software): $10,000
Purchase GroupWise Upgrade
(E-mail, Remote Access, Calendaring): $15,000
Purchase Microsoft Office Pro Licenses
and Software (100 Licenses): $20,000
Purchase Records Retrieval and Processing
Stations to Convert Documents for Electronic
Purposes: $25,000
4
Purchase User Training Packages
(On-line Network Training): $ 5,000
Purchase Miscellaneous Internet Related
Items: $10,000
Purchase Maintenance Contracts and Inventory
for Emergencies: $5,000
Total Estimate:
$2869000 - $311,000
* The fiber link cost will most likely be spread over a 5 year period through a monthly
payment to the vendor providing the service. The cost to attach to an existing fiber line is
estimated at under $10,000.
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Village of Mount Prospect
Data Networking Solution
Option One
Plias+ I
This phase will connect Fire Stations 12 and 14 and Public Works to the LAN at Village
Hall. The data will be carried across the existing FIPN connections that are currently
used for voice traffic,
Equipment
Quantity
Location
Of iceConnect Hub 8 Ports
2
Fire 12, 14
OfficeConnect Netbuilder 142 U IP/PX Router
2 . .........
:dire 12, 14
[!Fiff'wre
V.35 Cable/HD 60 PM* Male STT
3
12, 142 PW
Cable, V.3 5, DCE, Flex -WAN, 10 Feet
3
Fire 12, 149 PW
Super Stack II Switch 3000 12 Ports
I
Police/Fire HQ
Netbuilder 114 Slot, 6 Port l0BaseT Router
Police/Fire HQ
Netbuiddr113 Port V.35 Module
_
Police/Fire HQ
DataS RT Single Port Add/Drop DSU/CSU
6
HQ, 12, 143, PW
Wall Mount Brackets
612
LHq,_ 1149 PW
V.35 Cable, 25 Feet
6
I HQ9, 12114, PW
Jack Adapter OR
6 .... ..... . ..
HO', 12,143, PW
Barrier Strip Adapter
HQ3,12, 14, PW
Cine Year Warranty
r0j
Project Management
Equipment
..........
��572901 .00
Installation"
69309.25
Total Investment
$ t'4,210,25
FUJITSU
Phase II
This phase will allow both field employees and work at home employees to access
information from your LAN remotely. We recommend ordering eight central office
trunks from Ameritech which will be directly connected to the Netserver.
Phase M,
This final phase will give Village of Mount Prospect Internet connectivity through an
Internet Service Provider. Fujitsu recommends a TI from Ameritech that will connect to
the Kentrox D -Sere.
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FUJITSU
Village of Mount Prospect
Data Networking Solution
Option Two
1/� � V, ,, m k -C.
Phase I
This phase will connect Fire Stations 12 and 14 and Public Works to the LAN at Village
Hall. The data will be carred across the existing FIPN connections that are currently
used for voice tmffic.
0
Phase 11
This phase wi'fl, allowboth, field em ployees-and, work at home employe s, to, access
information ftom, your LAN
yoe
remotel'q, We� recommend rdering ig
41 0 ht central office
tmnks fiom Ameritech. which will bedifectlYi co, ted to the Nftserverl,
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FUJITSU'
Phase IH
This, final phase will give''VIllage, of Mount Prospect Wernet connec- tivity throuo,an
in Service,Provi"deri F H'
- , U itsu, recommends a T I from Amentech that wil
the Ke� D-Serv, j o. to
I
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
TO: VILLAGE MANAGER MICHAEL E. JANONIS
FROM: ASSISTANT VILLAGE MANAGER
DATE: MARCH 2, 1998
SUBJECT: VILLAGE COMPUTER PROJECT STATUS REPORT
As you can tell from the monthly MIS reports, slow but steady progress continues to take
place in upgradin�g the Village's cornputer 'Infrastructure to take advantage of numerous
technological advances. The Village has had a decentralized computer operation for as
long as computers have been widely available. 'However, after numerous discussions
among users and management personnel it was determined that the Village needed to
bring all the computer operations under a single decision umbrella based on
comimun,mation and common goals,. The Village Manager asstgnedthe oversight for this
project to the Assistant Village, Manager in 1996. A committee was, formed with
reps esentati, ves fro each department (Technical Committee) to discuss and recommend
solutions to bring the Village computer systems to the point of being able to communicate
with each other. Software was to be standardized so all users could utilize the same
application version to maximize software capabilities which in turn improves information
flow.
Even though the committee agreed that the Village needed a new level of coordination
there was no immediate lotion to bring these diveme interests, together, The conversion
ofthe Communitcations Admlnistrator to the MIS Coordinator was crt"ticall *in having the,
necessary technical expertise to make the planned upgrades to the Village computer
system. The MIS Coordinator is also resp onsi'ble for moniton"ng the computer needs of
each department to ensure that any revisions do, not impact, on any other departments.
The Vlilla,ge, e-mail systern, was made operational out the sam,e time as the conversion
of the Communication Administrator, position into the MIS Coordinator. The Village e-mail
system was instrumental in confirming the need for users to be able to communicate with
one another. Therefore, the level of cooperation among users and management personnel
greatly improved when a tangible benefit was shown, Village -wide e-mail.
In order to providb a road map of, technol o'gY Use at the'Vi'llage a, comiputervision was,
created so that any decision relating to computers could be measured by the, same
standard each tjime� a proposal was advanced'. The vis'l'on, oftechnology use at the V"111age
Page 2
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
is illustrated below.
Mis.si Qn:
To maximize the use of appropriate technology within defined financial constraints
to achieve the established goals of the Village,
K;9mi3-uter/1 ple chnol'oav--Goal
, s:
1 Increase timeliness of service.
2. Minimize or li I in to paper/handprocessing.
3. Eliminate duplicate work.
4. Share information across different Departments.
5. Improve information accumulation without incurring additional staff time.
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The remaining portions of this memorandum will summarize a number •of issues which
remain outstanding or will need to, be brought back to the Village Board for additional
direction as the computer project prog, resses.,
The Village network PCs are connected to the four LAN servers. All LAN servers are
ftW
utilizing, the appropriate network so' are version which is year 2000 cornpliaIn All new
PCs purchased this budget"yearare Year 2000 comp,11ant. However, a number PCs which
are to be retained and used unt'il their scheduled replacement date may or may not be year
Page 3
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
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As you know the Village utilizes four servers as the backbone of the PC computer network.
All the servers are connected to allow for Village -wide e-mail anddocument storage fora
users. However, because of the critical natu,re, of the servers there, are,, periodic updates,
0
necessary to, maintain the servers at peak efficiency., Among theitems which regularly
needto be updated are memory (RAM), storage space, (Hard d , isk space),, and CPU',sp,eed.,
The public works server i's at capacity for RAM' upgrades, which will eventually irriplact the
speed of the ope, rati"ons for, the user, The servers n police and village hall arein the need
of additional RAM and disk storage. The fire department server was purchased in 1998
and is not in need of any upgrades at this time.
4W
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Page 4
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
space, consery ion method thods are onlya stop gap measure, becausethe server is
fUnctiloning as, the document storage repository �for all computer users Utili'zing the Village
Hall server,
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The police server will be approaching a storage •space deficiency within two years if 1he
Page 5
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
AW
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The pollice server does not need additional, storage space at thiis, time,, but will most likel
need' addItional disk space before the end of 1998. Additional storage space can b
consi'dered at the, time the spacebelcom,
es and issue.
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The UNIX server will be available for reus,e by either public works or police, but the current
status ohe village hall server does not make, the reuse of the UNIX server a viable option
due to the timing of its replacement. It is recommended that the village hall server be
considered for replacement in 1999, instead of 2003. The public works server •will continue
# j 10
to be monitored forthe next year. If the current usage demands continue at the existing
pace it is possible that" the, public works server may, be requested to be put on an
accelerated schedule for theyear 20 00,, instead of 2,001. The poli' ce server w0l'also be
monitored over the next, year., The, mug shot "image location may have an impact on the
status of the, police server, prior to the sch replacement date of 2002.
Page 6
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
T
Public Works, staff 'is, currently develloping a g raph6,1imaging, system,, (GIS) whi•
ch w*ll allow
analysts, using a graphic 'image of a map to, depict databas�e'l'n,,fo(rm�a,�tl"o,n,,, The use of maps
or, images demands a large volume data, connection betweeri servers, to t ransmit: the data,
on a timely basis. The, GIS system is expectedto be, •partially operational by the end of
1998 or early 1999 with full operation sometime during 1999. The GIS planin'cludes a
dedicated server at public works (already purchased and in use) and a, server, a�t village hall
(already purchased and in use as amessage, server). The nature of the data, of GIS
requires specialized servers wholly dedicated to GIS use. •In order to allow this information
to be transmitted between the public works GIS server and the village hall GIS server there
is a need for a large volume, high speed electronic connection. The plan calls for all non-
public works GIS users to access the village hall GIS server once thedata is available.
Staff has been dde
investiI gating the rerit options, available which would allow thi•
s, volume
I
of data to betransmitted. A joint proposal from Xom and Fuj'itsu has been s,rpt to
staff to allow for this connection. The cost estimate for, this connection Is between $64,,0001
and $79,000, depending on the necessary hardware solutibn. T here would also be a need
for a reoccurring pfione line cost of approximately $2000 annual)y. The proposed solution
will be expandable and serve the data needs for all technological needs under
consideration at this time and any needs that might be considered in the future. Staff has
also requested proposals from numerous fiber optic providers, but have not received a
response to date. The fiber, solution will provide virtually unlimited data volume, but will
increase the annual reoccurring cost to rent the space and the Village would still have to
invest in a significant portion of proposed hardware to utilize the fiber. The hardware is
necessary, as proposed, regardless of the pipe, either phone lines or fiber, which the data
travels over.
. .......... .
The Village has a home page presence on the Internet at"vii-mount-prospect.il.us". The
home page was developledin-house by staffafter hours and is intended to be an extension
of the Village's economic, development efforts, and community outreach, 'The holime page
currently resides at the North Suburban Library System (Northstar Net) at no cost to the
Village. However, in order to expand the home page presence which will'allow regular
updates using web development software the homepage will need, to be moved from
Northstar Net to another Internet provider. A new Internetprovider will most likely be a
Page 7
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
commercial provider and require an annual fee of $1500. Staff also reviewed the
possibility of purchasing and puffing a Village web server on-line toprovide for both home
page hosting duties and staff e7mail capability directly with the. public. The actual
4,
web serverwcul d cost approximately $6000, The most significant costisfor the high
spee,d phone line to connect to tI eb server. The annual cost of the phone line is
estimated at $5000.
Since the Village home page was developed a ouse staff thecontent of the page
has been designed for regular updating as a, communication outreach tool. Due to staff
time limitations all development which was outlined previously to the Village Board has not
taken place and the home page is in the need of professional assistance to complete the
necessary preliminary work. Once the prelim,inatil y structure is set up, staff has devised a
method to provide regular, updates to the home page to maiintain relevancy. Unfortunately,
the learning curve, necessary fort preliminary work to be completed by in-house toff is
not cost effective due to the other tasks staff is involved with at.this tme. Staff has make
some basic inquiries for home page development assistance and the cost of such
assistance has a very broad range. Therefore, a preliminary budget figure of $10,000
would provide a significant boost to the home page development and improve the Village
web presence.
I would recommend the use of $10,000 from existing 1998 computer funds for professional
web page development services. I would further recommend the Village move its home
page to a commercial Internet provider at an annual cost of not more than $1500. The
commercial provider will significantly improve the development of e-mail directly between
staff and the outside world. Also, the switch to a commercial Internet provider will provide
the necessary link for staff Internet use for selected personnel. Staff will continue to
research, Intern,,et options ptiorto 1999 budget discussions in order to provide a, clear visi , on
of future development. Additional details concerning the village home page de'velopment
vision is enclosed under separate memorandurri.
The next natural evolution of data processing for the Village would be the conversion of
documents and public records for electronic availability. For example, an Intranet (internal
network) would have a number of documents available for users like a text search for
retrieval of the Village Code. Residents should also have the opportunity to submit
requests for, documents electronically through the Internet and the Village home page to
obtain documents fro rn the Village's databases directly without Village staff contact. The
Village should undertakea comprehensive program of converting documents to a format,
that, can easily be retfleved and stored. Records may need to be transfiarred to microfiche'
orther media, but regardless of the media used an index of all records maintained by the
village with destroy dates and a record of the date the document was destroyed is
Page 8
March 2, 1998
VILLAGE COMPUTER PROJECT STATUS REPORT
essential.
Staff has been very busy working on the development and Im,'Plemen'tation Of technology
at the Village as illustrated in the above summary. I would expect to, bring forward, a
proposal for consideration as part of the 1999 budget a technolo'gy maintenance budget
which would be used cover minor expenditures necessary, to ��eep the technolo
investment fully functional. After 1999, the technology infrastructure shg'y
ould'be completely
in place for the foreseeable future and staff efforts will shift to more of a maintenance moide
than the current systems construction i , on moae. This project is laying the ground work for
C
much of the way the Village will o,pe,'rate in the future and s,t**Iff is taking that responsibility
very seriously to maximum use, under realistic financial limits.
Enclosed is a copy of the computer users •manual which has been created r
reference by all computer users. If you have any questions please contact me. y
DAVID STRAHL
c: MIS Coordinator Joan Middleton
X:\USERS\DAVES\WIN\OFFICE\MIStCOPSTAT.WPD
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
TO: VILLAGE MANAGER MICHAEL E. JANONIS
FROM: ASSISTANT VILLAGE MANAGER
DATE: MARCH 4, 1998
SUBJECT: VILLAGE HOME PAGE DEVELOPMENT UPDATE
The, Village has had a home page presence for just over one yean, The lin'ttial, home page shell
'was developed by in-house, staff utiliz"ing offhours. 'The shell was built in such a way to, aflow
regular remote updating by authorized Village staffto, ensure the content remained relevant to
any visitors. While the initial shell is very comprehensive, addit"I"onal development is necessary,
to make sure the shell is a complete foundation for all the elements which are included in the
home page vision, which is attached. The staff experience during this development revealed
that, the learning curve and time necessary to be dedicated to complete this phase, was
impossible to devote without impacting other tasks. Therefore, the shell ha remained d'ormarit
for a number of months with very few additional elements added to the overall content of the
page.
Technical staff has met to discuss the next logical step of this process and it has been
determined that the home page will have to be moved to another site. The current site,
Northstar Net, does not allow for the necessary regular updates and there is no e-mail
capability through the home page directly to staff. Since e -mal is critical for the future it was
determined that the Village home page should be moved to another site. A commercial Internet
provider will cost the Village approximately $1500 annually for the site space. Also since staff
is unable to continue development of the home page using existing stafftime it was determined
that, professional web site development assistance should be, considered. The MIS Coordinator
will serve as the clean" nghouse for, accumulating info mat'lon to be loaded onto the home page
and confirming content. However, the actual development of the shell by the MIS Coordinator
would" significantly 'impact other necessary duties for which she is much better trained to
perform than home page development.,
The projected cost to complete the homepage shell, is $10,0000 Once the shell 1's, completed
0 #1
staff" will be solely responsible for maintaining the si'te., At this time I would request
consideration to research possible professional we page development vendorsto complete
this project.
If you have any questions please con' me,
X:IUSERSM)AVES%VVIN%OFFICEWISWI LLHME2.WPD
Horn& Page Vision
VI1L,M0UNT=PR0SPECTm1LeUS
E -Mail Access for Citizens to Communicate directly to Elected Officials and Staff
Village Code searchable by Topic
0 Zoning Code searchable by Topic
0 Agendas - Village B O*ard, Committee of the Whole, ZBA, Plan Commission, etc.
Meeting Minutes for all Public Meetings
Economic Development Video playback option
Of Departmental Information and Contact Information
Bid List for Services and Capital Items
0 Village Budget
0 Human Resources Recruiting
Zoning Maps, Village Maps, Public lmp*rovement Maps and Information
0 Download Capability for Forms or Applications (Garage Sale Permit, etc.)
e Newslette
Villagr
Feedback Option for Citizen Inqes and Inquiries from Municipal Counterparts
Remote Access for Authorized Users
0 Active Links to other Public Services
- Service Clubs (Rotary, Lions, etc.)
- Mount Prospect Library, Historical Society, Park Districts, etc.
- Randhurst, Commercial Property owners listing Vacant Properties
- Schools
Transportation Services (PACE, Metra, etc.)
The village home page would provide a link or point users in virtually any direction if the
direction relates to the community of Mount Prospect.
Village of MountProspect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
ff 0-10
III 11111111i►
ik i
DATE: MARCH 4,1998
SUBJECT: COMPUTER WORKSTATION UPGRADE/RESTRUCTURE PLAN
Attached is a copy of the Computer Workstation Upgrade/Restructure Plan which is being
used as the guide for computer technical staff as the new PCs are put on-line. The plan
is rather technical in nature due to the terms used. The plan incudes a proposed
conversion schedule to the new PCs and a new drive map for document storage. Once
the new PCs are put on-line user security will be improved and communications between
users will be enhanced due to the standard configurations being installed on all PCs.
If you have any questions please contact me.
DAVID STRAHL
X:\USERS\DAVES\\MN\OFFICE\MIS\CONVRT1.WPD 11
THE VILLAGE OF MOUNT PROISPECT
COMPUTER WORKSTATION UPGRApE/RESTRUCTURE PLAN
VILLAGE HALL OUTLINE
A Proposal by the Data Processing Division of Finance
Approved by the Network Administrators Committee
November 14, 1997
User Copy -Restructure Plan.doc (108k)
TABLE OF CONTENTS
Introduction
1
Upgrade 1 Install Microsoft Office
2
Local File Directory Restructure
3
Network File Directory Restructure
3
Drive Mappings
4
User Account Restructure
5
User Training & Support
6
Plan Implementation Steps
7
Plan Implementation Schedule
g
Frequently Asked Questions
g
INTRODUCTION
With the increasing pressure for more & faster services from various departments /
divisions by the Village's citizenry, while still maintaining expenses, has required us to
rely more on computer technology. As a result the Village will be installing and
developing additional automated systems in the near future which will require additional
technical personnel resources. In an effort to free up such resources for future proJects,
it has become extremely important to optimize the currently installed systems to point of
requiring less maintenance without reducing their user friendliness.
This is one such proposal to optimize the Novell NetWare & Desktop platforms. Other
concurrent projects / process, which are related to this proposal to some degree, are
listed below for reference purposes;
Novell NetWare Upgrade Standardization to Version 4.11
Village Hall — Installed
Public Works — Installed
Police Department --1 nstalled
Fire Department - Proposed
• Microsoft Office Suite Standardization
Village Hall — In Progress
Public Works — Installed
Police Department — In Progress
Fire Department - Proposed
Microsoft Office / Windows 95 Training
New Core System' — In Process
Clerical Document Standardization Committee 2
GENERAL INFORMATION
The Computer Workstation Upgrade/Restructure Plan is broken into four major sections
for discussion;
0 Upgrade / Install Microsoft Office Suite
0 File Directory Restructure
0 User Account Restructure
User Training/Support.
1 New Core System includes the new Financial System and other ancillary systems.
2 Clerical Document Standardization Committee, — This committee has been assigned the task of
creating document standards / templates. Joan Middleton (MIS Coordinator) is the chairperson and can
be contacted for further information.
UPGRADE /INSTALL MICROSOFT OFFICE SUITE
The software currently installed on the various workstations throughout the Village Hall
no longer meets the computing needs of the village. Also the applications in use are not
consistent from one department/division to the next. Due to the wide variety and
multiple desktop platforms installed, several technical resources are required for
support.
In an effort to reduce the resources needed for support, a policy has been recently
adopted which requires the system administrators to implement a desktop software
application standard. The desktop application standard that has been selected is
Windows 95 operating system and the Microsoft Office Suite.
PROPOSED CONFIGURATION
• Smoother integration between
applications
• Smoother integration between
operating system and
applications
• More compatibility with third
party applications
• Meets Village Wide Software
Standardization Policy
CURRENT CONFIGURATION
• Integration features limited
between applications because
of different vendor integration
standards
• Does not meet the Village Wide
Software Standardization Policy
The following is a list of the approved Village's Standard Desktop Application Software.
The new standard desktop application software will be installed as part of the
restructure. The old software, WordPerfect, Quattro Pro, Lotus, PerfectOffice, etc.
will not be in lled on the Windows, 95 platform and will no longer be supported
on any of the Village Hall PCs after April 1, 19981
,
WINDOWS 95 PLATFORM
Windows 95
Microsoft Office 95
Word 97
Excel 97
PowerPoint 97
Access 97 (As Needed Only)
Microsoft FrontPage 98 (As Needed Only)
GroupWise (Under Review)
' DOS V6.x/Windows V3.1, WordPerfect, and Lotus 123 will be installed on a single computer in the Data
Processing Division's area as a contingency should any unforeseen conversion problems arise in the
near future.
2
Ah
their de ult
The local dr[W wifll only, conta"n the d'es ktop applications, "nsitalled to
directiodes. All' data, filels, such as, word-processing documents, spreadsheets, etc,., will
be saved to the nietwork because the local computer hard drIves, witil iriot, ble backup via
the network. Only the network drives will be backed up on a routine bases.
If a local hard'drive crashes,, or, the Windows 95 operating systern/desktop applications
becomes corrupted, no atternpt will be made, by the system admi,nistrators to recover
files stored on the i c l 6v , The hard dri, v e will be replaced/fixed and the Windows 95
operating system and other licensed software will be reinstalled to the standard
configuration. User preferences, such as colors, default fonts, etc. will be lost.
6
Although there will be a CADOCI directory, on the local hard dnve, this directory is only
be used as a contingency should the server or network backbone go down. Further
inf
9 ormation rega riding dociumen't storage, backup, etc. procedures will be contained in
the CoMuhqr Users lf-16ndbook whichis, currently under development.
TIMOR IN I ,
-FT -XV
dk
A Ak—,&—A ill M A M M W B W71 E W 0 M
Jill
PROPOSED CONFIGURATION
Standard izatiolin of, File Directory
Structure across departmenits, &
divisions
Greater flexibility to implement
future systems & applications
due to standard directory
naming conventions
Lower learning curve for
personnel moving between
departments
No duplication of standard
forms between departments
Increased System Security
K
CURRENT CONFIGURATION
High maintenance required
because standard procedures &
routines need to be created &
customized to specific
departments/divisions
Higher learning curve for
personnel moving between
departments because every,
department/dIvision stores
information differently
There is duplication of standard
forms between departments
LOCAL COMPUTER DRIVES
A 1.44m Floppy Drive
B 1.2m Floppy Drive {Optional)
C Local Hard Drive
D Local Hard Drive/CD ROM Drive {Optional)
E Local Hard Drive/CD ROM Drive {Optional
}
NETWORK DRIVE MAPPINGS
F1
LOGIN
(Legacy)
G2
DEP-RVHALL
Village Hall User's Storage/Transfer Area
H2
DEPT\DeptAbbr
Dept./Div. User's Storage/Transfer Area
12
USER\Userld
User's Storage Area
K2
DEPT\GENERAL
All Network Users Storage/Transfer Area
L
{Reserved}
Police Dept. Crossover Network Map
M
(Reserved)
Fire Dept. Crossover Network Map
N
{Reserved}
Public Works Crossover Network Map
0
(Reserved)
{Used for networking scripts}
P
{Reserved}
RPG Lattice Environment
Q
Note: RPG Lattice Environment expected to be removed sometime in the year 1999/2000.
1 Dnve Mapping not required in Windows 95 Desktop Platform Configuratio
2 Fa ke Root Mapping I
4
'A
MiM M��
A proposal was submitted during one of the System Administrator's Meeting to initiate a
user account naming convention of first initial - last name (up to a total of eight
characters in length). After some discussion, the other administrators approved of the
naming convention and it's implementation. As departments/d ivis ions are being
migrated to the new configuration plan, their system accounts and EMail accounts will
be changed to conform to this new account naming convention. This willprovide the
means of implementing the naming convention without too much disruption to the user
community.
Another proposal that has been presented and approved concerns forcing the, change
of user passwords every six months. As for the minimum number of'characters required
for passwords, grace logins, lockouts, etc. are currently being discussed among the
system administrators.
PROPOSED CONFIGURATION
• Standardized user account
names across system platforms
and department / divisional lines
Increased System Security
Better System User
Friendliness
Greater User Account Flexibility
CURRENT CONFIGURATION
User accounts names are non-
standard and varied at whims of
system administrators. Several
users have different account
names between systems.
Once the naming convention is fu!ll'
y Implemented,, a process of notifying, systems
administrators of employee transfers new hilreS,,, and terminations needsto be, put into
place. This would allow the administrators to properly manage and seclure user
accounts.
fficat"
Another benefit of system administrator not*f ion would all= scheduling of compute
training &, setup, of user accounts prior to the new employee starting with the village.
This Would also allow the new hireto get aqua,filnted with their position's duties in less
time., I
R
TM111111111�11111117 0
LIM—
Due to the critical nature of this section, the system administrators are still discussing
and reviewing various options. However, some basic materials & tools are being
developed to provide training for Windows 95 & Microsoft Office.
As it stands now, a minimum of 6 hours of training needs to be scheduled per user for
Microsoft Office / Windows 95. Also 2 hours (as a group) will be required for the user
orientation concerning the new reconfiguration.
An additional -2 hours (as a group) will be required after the -users get _acq uai nted -with
the new environment for a questions and answers.
Once the training facilities become available, computer users will be informed of the
training schedule mechanism that will be used. Also► the training facility will be made
available to all computer users on a first-come, first -use bases with the following
limitations.
Department/Division users who are scheduled to be migrated to the new
desktop/network format, have priority regardless of whether the time slot has
been scheduled. This means a user may be bumped off the schedule even if
they have been previously allotted the time -slot.
The training videotapes are to remain with the training station. However, you may
be able to check out a duplicate copy of the videotapes from Joan Middleton
(MIS Coordinator).
Due to the high demand for training, any training scheduling disputes will be
arbitrated by Joan Middleton (MIS Coordinator) or in Joan's absents, Robert
Rundell (Data Processing).
Note: To schedule a video training time slot independently of the upgrade/restructure
plan, contact Joan Middleton at extension 5272.
A
The following is a list of steps to implement the plan for a single division. Steps nine
through fifteen are executed at the same time. Step sixteen should be scheduled after a
predetermined time to answer questions the user community may have once they have
had a chance to try out the new work environment.
1. Dept/Div Heads & Data Processing Supervl"sor Restructure Discussion Meeting,
2. Dept/Div Heads & Data Processing Supervisor Restructure Planning Meeting
3. Dept/Div Heads & Data Processing Supervisor Restructure, Approval Meeting
4. Reconfiguration of NDS (Not Implemented)
5. Creation of new user accounts (Not Implemented)
6. Creation of new network file structure (Not Implemented)
7. Training of all users in division — (Windows 95/Office 97)
8. User Orientation Training on new structure (2 hours as Group)
9. Restructure of Desktops for all workstations
10. Move network files to new locations (Both Department & User Files)
11. Implementation of new network file structure
12. Implementation of new NDS structure
13. Implementation of new user accounts
14. Disable old user accounts
15. Remove old file structure (After backup)
16. Follow-up Question & Answer Session (2 Hours as Group)
It is important to minimize the time between training (Step 7) and completion of theplan
(excluding step 16).
IMPLEMENTATION PREREQUISITES:
1. Division must discuss and determine directory structure with the Data Processing
Supervisor.
2. Division must discuss and determine user, directory, and file security requirements
with the Data Processing Supervisor.
3. Training & Support plan must be scheduled and finalized
4. All users in the division must have undergone the required training for Microsoft
Windows 95 Operating System & Microsoft Office Suite of applications
7
Ull AT
A,
.......... Al't 11 1
The first division to be implemented is the Data Processing Division of Finance. This
provides the needed opportunity to resolve any last minute technical issues. Below are
divisional target dates for implementation of other departments and divisions. Some
dates listed below also need to be confirmed with management, divisional supervisors,
and the data processing supervisor.
Data Processing Division March 21 0 1 9U
Accounting Division May 16,1998
Administration May 16,1998
Customer Service Division March 21,190R,
COMMUNITY DEVELOPMENT DEPARTMENT
Planning Division March 21, 1998
Administration April 4, 1998
Health Division April 4, 1998
Building Division April 4, 1998
HUMAN .'SERVICES DEPARTMENT
Administration
Social Services
Nursing & Health Services
VILLAGE MANAGER'S OFFICE
MIS Coordinator
Administration
Television Division
Clerk's Office
April 18,1998
April 18,,1998
April 18,, 1998
Done
March 21, 1 99,T,
May 2, 1998
May 2, 1998
a it
If I need to login into the Novell server from some other department / division, will
I be able to access my data files?
Yes you can login from a different department / division however you will
need to preface you login Id with your department / division identifier. Your
department / division identifier will be provided to you during the migration
process. The procedure for logging onto and off of the Novell server will
be provided in the Computer User's Handbook, which is currently under
development.
I have some files on my local computer's hard drive that contain confidential
information. If I put them on the network server, how secure are they?
Security will vary depending on where you save the document. Saving the
document to your i drive will provide you the most security. The
documents stored on your i drive can only be accessed by yourself and
the network system administrators which means your documents are more
secure than they were on your local computer's hard drive. If the
documents need to be secured beyond this point, you should schedule a
meeting to address the security concerns with your manager, data
processing supervisor and the MIS coordinator.
Our department/division has some old PCs that can not support the Windows 95
platform. How are they going to be handled?
If the computers have not been written off (in other words, on the
computer replacement schedule), they will be upgraded to support the
Windows 95 platform. If they can not be upgraded, they will be placed on
an accelerated replacement schedule (provided funds are available).
The computers that have been written off will be disconnected and
removed from the department/division's space and used for spare parts.
Any problems arising from their removal should be discussed with
management as these computers were not supported and the
department/division heads/supervisors were notified of this when the
computers were originally replaced.
,4-1
I am using a software package that I personally purchased to assist me with my
duties at the office. How do I go about Installing it with the' new desktop
configuration?
A village wide policy has been established which states you can not install
personally purchased software on the village's computers. Any software
you feel is helpful in fulfilling your duties and no currently available village
software meets your specialized needs, you can submit a purchase
justification request in consultation with your supervisor and the System
Administrator. The following is a brief outline of the justification/purchase
process. For more detailed guidelines, please contact your System
Administrator or refer to the Computer User's Handbook. (When
published)
1. Justify the purchase in consultation with your supervisor and the
System Administer. The Village Hall's System Administrator is the Data
Processing Supervisor.
2. Fill out and submit the Purchase Justification Form.
3. Once the Purchase Justification Form is completed and given to the
System Administrator, it will then be forwarded to the MIS Coordinator
for review/comment.
4. The System Administrator or MIS Coordinator may forward the request
to the Network Administrators Committee based on two criteria;
installation/system impact from a technical perspective and/or cost of
the purchase and cost of implementation.
5. After discussion/review by the Network Administrators Committee
members, the request may be forwarded to the Technical Users
Group.
6. At this point the request is reviewed & discussed by the Technical
Users Group.
Depending on the system 'impact & cost, the purchase request may be
approved for purchase or purchase may be denied at any step from 3
though 6. If the purchase request has been approved and funds are
available, the purchase will be made via the MIS Coordinator.
10
a g e of o n�t o s pe;t,
Users' Manual
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
TO: VILLAGE COMPUTER USERS
FROM10 JOAN MIDDLETON, MIS COORDINATOR
DATE: MARCH 4, 1998
SUBJECT: COMPUTER USERS' MANUAL
Attached is the Village Computer Users' Manual, which contains information useful to all
Village computer users. This manual includes a letter style guide, helpful information about
the Village network, and guidelines and policies concerning computers in the Village. The
information will be updated periodically to reflect changes in the Village computer system.
Please sign and return the lower portion on this paper, acknowledging that you have
received a copy of the Village Computer Users' Manual.
Joan E. Middleton
I have received a copy of the Village Computer Users' Manual and am aware of the
guidelines and policies contained inside.
Employee signature
Employee name (printed)
Department Date
F:\USERS\JTHOMPSO\WORD\CDSC\cover. DOC
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Introduction
This Village Computer Users' Manual has been created by the Clerical Document
Standardization Comm*
ittee to provide a resource to the, computer users, in the Village of
0
Mount Prospect, It contairis, a, correspondence standa irtlization guide,, helpful information
about the V ' illap network, and guidelines and policies concerning computers in the Villa I e.
The manual h,as been designed to correspond with the Village's current softwa,re
standards, which include the Windows 95 desktop operating system and the Microsoft
Office 97 software suite. The manual will be updated periodically to reflect changes in the
Village computer system.
The Clerical Document Standardization Committee members,
Roberta Clinger, Village Manager's Office
Judy Fell, Human Services
Velma Lowe, Clerk's Office
Sylvia McElderry, Finance
Mary, Newport, Community Development
Michael Semk,iu, Police
David Strahl, Village Manager's Office
Joan Thompson, MIS
Chris Truty, Fire
Dawn Wucki, Public Works
.0;
Correspondence Standardization Guide
The following information is a style guide to standardize correspondence which is sent
outside of the Village. These documents reflect upon not only the author, but also the
Village itself so a standard format has been defined for use by all employees who send out
correspondence under the Village Letterhead. The attached documents are an illustrative
example of what a typical, properly formatted correspondence should look like. There are
numerous pointers provided on the examples for easy reference.
1} Use of Fonts: There are a number of fonts available for use depending on the
situation. The fonts which should be used for the vast majority of correspondence
are Arial and Times Roman. In no case shall any correspondence be drafted using
any type of script font. The size of fonts should normally be 12 points and the user
could go as low as 10 in order to get a document to fit on a specific number of
pages. In no case should the font size be below 10 points.
2) Letterhead: The Official Village Letterhead is available on the network as a
template for use. Departments are allowed to use letterhead depicting their specific
department on correspondence. Correspondence which is a general policy
statement representative of the Village should be under the general Village
letterhead and not the department letterhead. When memo style correspondence
is drafted and sent out of the office the letterhead should be used to show that the
document is official. The normal memo template should not be used for any outside
correspondence. A general memorandum template is available for use on the
network.
3) Filenames: The file name must be on all documents, except for confidential
documents. Users should have subdirectories available to group like subject
documents together for easy retrieval. For example, agendas should have an
AGENDA subdirectory under the users' name and not be mixed in with other
general correspondence. The font size of the file name should be smaller than the
general letter font size, but still be legible when copied. The file name will be
provided on the last page of the document. Allowing the computer to insert the file
name into the document will allow the file name to track with the document if the
document is copied to another location. Confidential and trustee generated
documents are not required to have a file name listed on the document. Refer to
Appendix A for additional details.
4) Index/Document Summary: All documents must have a document summary or
index attached to the file name so that future file searches will show the subject of
the document without having to open or view the document. The eight character
limit on the file names does not allow for a description of the document to be
Correspondence Standardization Guide
Page 2 of 3
included as part of the file name itself.
5) Margins: The normal margin is standard at 1" on all sides of a document. When a
template is used the top margin may be less than 1". When a document is made
to fit a specific number of pages the margin at the bottom of the page shall not be
less than 1/2". All documents must be flush right and left. The computer application
will usually show this as "Full" justification.
6) Carbon Copy- The use of computers and copiers have eliminated the use of carbon
0
copies so the use of the "cc:" designation is no longer necessary to show who
received a copy of the correspondence. When a copy of a document is routed to
another individual the designation should be "c:" to illustrate who also receives a
copy of the correspondence. Blind copy should be designated as "bc:IF ,
7) Author/Typist Initials: All documents MUST have the authors and the typist initials
on the last page of the document, so that the document may be retrieved more
easily in the future. It has become more common for management personnel to
type much their own correspondence and all users are expected to follow the same
style rules. 1,
8) Page Numbers: Page numbers are to be included on a header format for all letters
and memorandums. The header shall consist of the page number, date and subject
matter. See the enclosed examples for additional information. Documents such as
agendas and policies must have page numbers on each page showing "Page # of
#". There is no need to show a page number on the first page of a document which
consists of multiple pages for letters and memorandums. The enclosed example
will , illustrate the standard page numbering format for all non -letter and
memorandum documents. However, minutes of any meeting MUST have a page
number on every page so that if changes are made at the time of minute approval
the area requiring change can easily be referenced in addition to showing the "Page
# of #". Ordinances must also have a page number beginning on the first page
showing "Page # of #".
9) Signature on Documents: The author of all memorandums must sign at the end
of the document as illustrated on the example. The author's signature shows the
document is at the end and confirms the author reviewed the document prior to
signing. The authors name and title must be on at the end of a letter in addition to
the signature as illustrated on the example.
10) Memorandum Format: All memorandums should use the same margins and font
sizes as all other documents. The introduction information (To, From, Date,
Subject) are all in Caps. Subject shall be the last item on the introduction format.
Correspondence Standardization Guide
Page'' of 3
The 70:0,"' information llhave the name and title of the of theperson receiving
the, c, t. The "FROK"' shall only, show, the title of the author ofthe, document
because the name of the person holding the title shall be at the end of the
memorandum. The enclosed example illustrates the acceptable format.
'� 1 } Draft Documents: Any documents which are of a draft nature should follow the
standard style format, but be stamped clearly as draft and no signature of the author
at the end of the document which confirms the document is a draft.
12) Standard Agenda Format: The agenda formats for Village Board and Committee
of the Whole meetings are enclosed for informationpurposes. A number of
departments handle distribution of'agendas for commission, or committee meetings
in which the general public is invited. The enclosed, examplesprovide an illustration
oft ac,ceptable format., Also, all agendas MUST include the disability
accommodation language, on the first, page of any agend'a. The department who is
clirculating the agenda should have,,, a designated contact, for disability
accommodation for, any individual who requires assistance. A staff contactperson
MUST be on all agend'as which are not Village Board or Committee of the Whole.
The staff contact will allow any person with a copy of the agenda to request
additional information on a more timely basis. Agendas for commissions and
committees must be distributed on Village letterhead. Staff must want to request
commission or committee member to call staff to confirm attendance at least 24
hour before the meeting, so that the meeting might be canceled within the 24 hours
open meetings window if a quorum is not present.
Special Note.- If a special meeting is convened minutes from any previous meeting
either special or regular meeting cannot be approved. Minutes can only be
approved at a regular meeting. Therefore, the approval of minutes should not
appear on the agenda for a special meeting.
X:\USERS\DAVESWN\OFFICE\MlSkSTANDRDl.MD
February 1998
MAYOR
Gerald L. Farley
TRUSTEES
George A. Clowes
Timothy J. Corcoran
Paul Wim. Hoefert
Richard M. Lohrstorfer
Daniel A. Nocchl
Irvana K. Wilks
VILLAGE MANAGER
Michael E. Janonis
VILLAGE CLERK
Carol A. Fields
AV
'0
villagAmkt- f M'ounlnl: e
Subject matter of letter should be used
whenever possible.
. .......... . .
100 South Emerson Street
Mr. Joseph Resident
123 N. Main Street
Mount Prospect, IL 60056
Mount Prospect, Illinois'60056
July 11, 1 997
10#
Phone: (047) 392.6,00
Rms (847) 392-602
TDD:: (847) 392 061
The Date is set at 4 to 6 standard
tabs ft= the left to of the page.
The Odual nom of tabs Wed will
vary depending on the font size. The
date and the salutation at the end of
the letter should be set at the same
tab polnL
Re: Street Reconstruction
Margins are set at I* on, 0,11 sides, unless letterhead 13,used rand
the document Is reduced to fit on a specific number of pages.
Dear Mr. Resident: The bottom margin, should, not be less than W, If, a doeurnentIs
reduced to fit, on, a specific number of pages.,
M ON 0
Thank you for your recent inquiry as to the status of your street as part of the overall 01 street
reconstruction program slated for this construction season. Asyou may recall your street
must completely be rebuilt due to the excessive foot traffic. The fact that your street
requires such reconstruction is obviously due to the impact of highly restrictive vehicular
regulations which were placed, on your street just before the last municipal election-.
Therefore, the foot traffic has ,caused as much deteriorationas the vehicles might have if
such vehicles were allowed to use the street.
At this time of year the" actual completion' date of any street is highly speculative due to
weather,, material and labor shortages, and general, unresponsiveness, from the low bid
contractor. No doubt you are as concerned about, the statu of, your street as [Is, 'e V, age
6 s * th Ill , I
short of " actually doing the work 'with the Village's, own crews the tilme frame for completion
is out of" our control. Once -the project is finally comp,leted, the Village will not uti'lizethis
contractor again ' for any future work within the Village including, but not limited to, outhouse
construction, deep tunnel construction, or stadium construction. The inconvenience of
rerouting foot traffic has increased the restoration costs of the adjoining streets due to the
vol'urne,of people, walking through'your neighbors,'yards. 'The, foot traffic barricades wh;,ic*h,
were, *installed have been, destroyed by the type of footwear worn by, the residents. The
deployment of,Ahe__.��,n �ck,dolg's�-to protect, the neighbors' yards, has, not -resolved this--..-
reoccurring problem primarily due to the increased traction generated by the foot wear as
the residents run away from the dogs.
If you ora your neighbors want to organize into an ad hoc militia unit to reinforce, the foot
traffic restrictions the Village could provide the necessary firearms and arrest procedure
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
TO:
VILLAGE MANAGER R.U. KIDDING
FROM: DIRECTOR OF CITIZEN FULFILLMENT DEPARTMENT
"WRINOWN W �0104'00 i
DATE: NOVEMBER 25, 1997 Introduction Information is In all CAPS.
Introduction
SUBJECT: BUDGET REDUCTION IMPACT ON OPERATIONS
4
As You know the Citizen Fulfillment Department has been racked with annual budget
red'uctions w►
t
h"ch are, finally, starting to
impact operational,, effect*
iveness. While it is noted
that other departments have been affected long ago with operational impacts due to
budget cuts, only recently have these cut *
s impacted Citizen Fulfillment Department
operations. The delayed impact of these budget reductions can be attributed to a number
ofma,nagement initiati,ve�s. ong the, inittatives, undertaken to maximize budgetary funds
was the, Departmental requirement to strategically p,'l,,ace donation receptacles "I �th roug hout
the Village. The donations morethan covered the additional staff time necessatyto guard
the, donation receptacles. Another management innovation was the Department
requirement to utilize all discardedpens •from other departments and reuse discarded
paper from other departments. The reuse' of paper has been highly effective and it is
recommended that other, departments consider utilizing the back side of all paper to
Maximize use. Anadditional benefit realized by..reusing the paper has been the addition,al
information obtained from other departmentz. This, has, been highly effective in determining
what is actually going on in other areas of the Village.,
The operational impacts which I spoke of earlier in the memorandum amount to the
departments inability to accomplish its mission statement. Asyou may recall the mission
statement is as follows: "To boldly fulfill citizen demands regardless of the cost or impact
on the community." Staff has been true to this mission statement, but the cost impact is
starting to affect the department's ability to perform the "boldly"part of the mission. The
department staff members have recently completed an extensive training seminar on
mental telepathy so that staff can communicate among themselves without actually writing
memorandums. We have -also been able to reduce electrical costs because staff does not
need lights to communicate telepathically.
I would recommend other staff members attend the mental telepathy seminar so that all
village staff might take advantage of this new means of communication. One limitation on
using mental telepathy to communicate with others is the ancillary impact of no written
MAYOR
Gerald L Farley
TRUSTEES
George A. Clowes
Timothy J. Corcoran
Paul Wm. Hoefert
Richard M. Lohnstorfer
Daniel A. Nocchl
Irvana K Wilks
VILLAGE MANAGER
Michael E. Janonis
VILLAGE CLERK
Carol A. Fields
V''i Id'otige of wiount Prospect
100. South Emerson Street Mount Prospect, 1111nois 60056
AGENDA
MOUNT PROSPECT CITIZEN FULFILLMENT COMMISSION
Phone: (847) 392-6000
Fax: (847) 392-6022
TDD: (847) 392-6054
MEETING LOCATION: MEETING DATE & TIME:
Conference Room A Monday
Village Hall November 30, 1997
100 S. Emerson St. 7* -30 p.m.
Mount Prospect, IL 60056
I. Call to Order
Roll Call
Approval of Minutes
V.
Citizens to be Heard
V. Committee Reports
A, Committee Reports Is an optional Rem and �can be disregar,ded
'IN— if the commission does not have subcommittees.
V1. Old Business 11111111111 000111111
A. Community Group Hug Discussion
B. Parade
C. Meaning of Life Discussion List items for discussion under old or new business.
Vil. New Business
A. Location of Village Stocks
B. Request to Consider New Spiritual Leader
C. Purpose of Group Discussions
Vill. Any Other Business It is recommended that commission members confirm
attendance at least 24 hours beflore_ the meeting to determine if
Ix. Adjournment a quorum will be present.
Commission members are to call the staff contact person confirming attendance at least
24 hours prior to the date of the scheduled meeting.
Staff contact person Is STRONGLY recommended
The staff contact for this meeting is Village Manager R.U. Kidding, (847) -3k-6000.
ANY INDIVIDUAL WHO WOULD LIKE To ATTEND THIS MEETING, BUT BECAUSE OF A DISABILrTY NEEDS SOME
ACCOMMODATION TO PARTICIPATE, PLEASE CONTACT THE SPIRITUAL FULFILLMENT DEPARTMENT AT 100
S. EMERSON ST., MOUNT PROSPECT, (847) 392-6000, EXTENSION 1234, TDD (847) 392-6064.
*j
X:%USERSMDAVESIWIN%OFFICEWISIAGENDEXI.WPD
Appendix A
Procedures to Assist in Locating Word Documents
Because documents can get lost so easily, Village guidelines include two different
procedures to try to avoid this problem. The first is to insert the file path and name on the
last page of the document as shown in the examples.
To insert the filename and path:
1) If this is a new document, be sure to save and name it first.
2) Position the cursor in the desired location, and click on Insert I AutoText I
Header/Footer I Filename and path. Footers, may be used as an alternative in
a single page document.
The second solution gives users the option of perusing document summaries without
opening the document itself. The users can be automatically prompted to create these
summaries in Word 97 with the following one-time procedure:
Click on Tools I Options I Save, and check the "Prompt for document
properties" box.
Whenever a file is saved, the user will be prompted to enter document information into a
dialog box. This document information will then appear when the user clicks on File I
Open, highlights a file, and then clicks the third icon from the right in the Open dialog box.
Word 97 also has text search options to assist in locating document files.
Z47#t7_FMLMM_RT.1*,
HE
Appendix B
Procedure to Insert Graphics in Word
VIM
Mill'
40
To insert the pointer in Word 97:
1) Choose Picture from the Insert menu at the top of the page, and then From File.
2) Browse to select the graphic.
3) Check the "Link to file" box and clear the "Save with document" box.
4) Click on Insert.
5) The graphic may be adjusted or moved after it is inserted.
Jill
0
d1h
lip 4W
Therefore, the method outlined above can always be used for files that are not to be
shared with other users. It can be used for shared files as long as the graphic file "
located in a directory available to all those accessing the file. It is not necessary to clear
the "Save with document" box for graphics that are used only one or two times.
01
Appendix C
Procedure for the Use of Templates
Templates are available on the network to eliminate the need to print letters or other
documents on preprinted letterhead. These templates are standard Word documents
located in shared directories for users. There are templates available for the Village, as
well as the individual departments. See Appendix F for the location of these files.
To use the templates:
1) Open the template file you wish to use.
2) Save the file using the Save As... utility on the File menu. Change both the
filename and the file path in the dialog box as required. This keeps the template
from being overwritten.
3) Work with the renamed document.
February 1998
M
Appendix D
Network Logi,n and Passwords
Each network user is assigned a login ID, that consists of the users first initial and the first
seven characters of his last name. This is all that is normally needed to log into the
network, but a user may need to know his network context to log in from a different PC.
Network context is the location on the network where the users login name is stored. This
information can be obtained by typing 14cx" at the RUN line. For example, for employee
John Doe, with the login name Moe, "cx" returns "0ViIMgr.VHALL". If John needs to login
on a PC at the Police Department, he would login as ".JDoe.0-VilMgr.VHALL". (Case does
not matter, but the dots are important.) He would then have access to his e-mail, his home
directory (l:}, and whatever other network resources he is accustomed to. He will not, of
course, have access to any files stored on his local PC drive.
The login is the first level of network security, and user passwords should be kept totally
secret and should be changed every six months, when prompted by the network. The
following scenario illustrates the importance of password security. Suppose John remains
logged in to the network when he goes to lunch. Another employee sees an unattended
PC and decides to take the opportunity to print off a document from home. What harm
could be done?
The document could contain a virus that spreads to the entire network. Anti-virus
software would locate the virus and report that the virus originated from JDoe.
• Or the second employee could inadvertently delete files from the network. These
files could possibly be salvaged by the network administrator, but the network
software would report that JDoe deleted them.
Or John could have files open for, say, accounts receivable. The second employee,
not knowing how to get out of the software, could inadvertently change or corrupt
an accounts receivable database record. The accounts receivable software would
report that JDoe changed the record.
These are examples of damage that could be done without any malicious intent. There is
always the remote possibility that intentional damage could be done as well. This damage
could be extremely extensive and, once again, would point to the unsuspecting John Doe,
who would be held responsible and accountable for any mischief done with his account.
Therefore users should log off the network when they are away from their desk for any
reasonable length of time. Alternatively, users could set a password on their screensaver.
(The password itself can be whatever the user chooses.) Either way, the policy protects
both the user and the integrity of the Village network.
February 1998
M
Appendix E
Data Storage Policy
In order to take full advantage of the benefits of the network, certain guidelines should be
followed. Below is a list of these guidelines and the reasons for their use.
0 All documents should be stored on a network drive. Documents that are currently
on individual floppy disks should be transferred to the network drive and the floppies
discarded. The use of floppy disks for long term storage and repeated access is not
recommended because floppy disks tend to wear out and lose their ability to retain
documents. Documents on network drives will be backed up on a regular basis and
the possibility that a document will be lost due to disk failure is very remote.
Any user who continues to utilize floppy disks does so at his own risk. Computer
technical staff is not authorized to assist any user in restoring any data that may
have been lost due to floppy disk failure.
• Floppy disks should be scanned for viruses before the files are transferred to the
hard drive.
Due to limited server storage space, it may be necessary for users to store very
large working documents on their local drive. Users who choose to utilize the local
hard disk, do so at their own risk. If a local hard disk fails, technical staff assistance
cannot necessarily recovery data. Therefore, users who store documents locally
should talk to their network administrator about backing up the local drive.
• If a PC were to fail for any reason, the failed PC would be replaced with a PC from
available inventory and any documents or files which may have resided on the
former local hard drive may be lost. Users are discouraged from altering the local
PC to the extent that if the current PC is replaced the user would not experience
any down time reconfiguring the replacement PC. Replacement PCs will be
matched to the user's designated configuration whenever possible.
Users may establish subdirectories within their portion of the network disk. For
example, each individual is assigned a home directory, [:. The user may establish
additional subdirectories for documents related to specific subject, like "lAbudget".
Documents may be assigned passwords if desired by users. However, the user
should use a single password for all protected documents,, and the user should give
this password to his/her supervisor since the file is not accessible if thepassword
is forgotten.
There are network drives available for documents that are to be shared among
users. See "Drive Mappings", Appendix F.
0 No user should alter data or e-mails of another user without authorization.
February 1998
14
Appendix F
Drive MappIngs
In order to explain the directory system more clearly, the drives available to users are
detailed below.
G:kGen This is a general use / transfer storage area for your LAN (Village Hall,
Public Works, Police, orFire), and only users of your LAN can
access files stored here.
Users may create directories here to transfer files to other departments
or divisions on the same LAN, but this directory will be cleaned out
penodicall
G:\Gen\Forms This area holds templates for letterhead, memos, Village to etc.,
6- eliminating the need for pre-pnot ed letterhead.
HAGen This is a general use / transfer storage area for your Dept./Div., and
only members of your Dept./Div. Can access files stored here.
Users may create sub -directories for their Dept./Div,
This is a personal storage area for you, and only you can access files
stored h e re ,, I
Users may create sub -directories as needed to organize their files.
iR
� LW-9STJ 170-111111111071 Wafl,11. I
Problem
First Choice
Se card Choice
Forget your password?
Can't log in to the network?
Software problems?
Your Network Administrator
MIS Coordinator
Ext. 5272
Hardware problems?
Printing problems?
MIS Coordinator
Want to schedule user
(Village Hall users)
training?
Your Network Administrator
Your Network Administrator
(Public Works, Police, Fire)
Need clarification on
MIS Coordinator
documents in this manual ?
(Village Hall users)
Your Network Administrator
Need to purchase
software !hardware.
Your supervisor
February 1998
ire
Appendix H
PC Disaster Recovery Policy
As users are fully aware, Murphy's Law oftenapplies to computers. But preventative
measures can help, and below are some guidelines that could save the day.
Viruses can cause a multitude of computer problems, andprevention is the best
cure. Any disks from outside sources, including demo disks or CDs, need to be
scanned for viruses before use. (See Virus Scanning Procedures, Appendix 1.)
Users should store all data, on network drives. Backups are created nightly, so
1 0
corrupted files, can be restored from the previous day. Also, network files that are
accidentally deleted can be retrieved. Ask your network administrator for details if
this situation occurs.
If files are downloaded from the Internet, the files should be downloaded to a local
drive and then scanned for viruses.
PCs must be turned off properly. With Windows 95, the user needs to click on the
Start button, then click on Shut Down, and then click on Yes to "Shut down the
11
computer? Do not turn off the machine until the screen reads, "it is now safe to
turn off the computer". Newer machines will turn themselves, off instead ofshowing
the last message. Windows 3.1 users, should exit Windows before turning machines
off'*
• PCs should be turned off periodically, if not nightly. This clears out the memory
buffers.
Below is some useful information for what to do when disaster does strike, and it will.
Hard drive failures, monitor failures, keyboard failures, network problems, and
printer problems are just a few of the difficulties that need attention. Users who
experience such incidents should NOT reboot until documenting any error
messages. When help is needed, users should contact their network administrator.
If the network administrator is not available, the user should contact the MIS
Coordinator for assistance.
If a user forgets his password, he should contact his network administrator. A
temporary password will then be issued, and then the user will be required to
change his password when he logs in.
February 1998
17
Appendix I
Virus Scanning Procedure
Using the default settings, Norton AntiVirus takes care of virus precautions automatically.
The following is a list of actions that are taken for the user.
System files and boot records are checked for viruses at system startup.
Programs are checked for viruses when they are used.
The local hard drive is scanned for viruses once each week.
The computer is monitored for activity that might indicate the work of a virus in action.
• Floppy disks, are checked for boot viruses whenyou use them.
Every time a user copies a file to the server or accesses a file on the server, it is
checked for viruses.
All files on the servers are scanned for viruses nightly.
Viruses definitions are updated regularly.
This is a lot of protection, but there are times when it might be beneficial to take
extra precautions. Users, can easily scan a floppy disk or their entire PC by
following the instructions below.
1) To start Norton Anti -Virus:
Click Start on the Windows task bar,point to Programs, point to the Norton
AntiVirus group, and click Norton AntiVirus. The Norton AntiVirus for Windows 95
main window appears.
2) To scan one or more drives to determine if your computer is infected by viruses:
In the Norton AntiVirus main window, check specific drives to scan in the Drives list
box and click Scan Now.
3) To scan a specific file:
In the Norton AntiVirus main window, choose FILE from the Scan menu and browse
to find the desired file. Highlight the file and click Open.
4) To scan a specific folder (directory):
In the Norton AntiVirus main window, choose FOLDERS from the Scan menu and
browse to find the desired directory. Highlight the directory and click Scan.
iR
Appendix J
EwMall Use Policy
The Village has made e-mail available to all networked users. The useof e-mail intend ntended
-,
to strearnline Communications to enab,le, users to communicate more, qu4lbkly', More
accurately and toallow for timely follow, -up of assigned tasks. To max*mi#
mail, thef'o'llowing guidelines havebeen established. i ize the use of e -
Login names are assigned using the following convention: first initial, last name, and
cut off at eight characters (e.g. mjanonis).
Users are to maintain their appointment calendars on the, e-mailcalendar application
and keep them updated for optimum use.1 When other userS wI ish to set up group
allable mee't'llng 'times
meetings, the ability to check calendars electronically for vial
A,
will save a great deal of time. Users sbould designate proxy users who Will be,
provided the authority to make appointments on other users calendars. This proxy
use is especially useful for department directors and executive secretaries.
Tasks should also be maintained with the e-mail software. This will allow the user
to be periodically reminded of a task and the appropriate deadline of the to to
maximize his time management.
The e-mail system can maintain history of e-mail messages sent and received for
future reference. This function should also be utilized to maintain a record of
appointments and tasks completed or assigned.
When sending e-mail messages, users should refrain from any and all personal
comments directed to another user or employee. E-mail is considered public
domain, and policy violation could constitute disciplinary action.
01 Users should utilize the e-mail system to route documents between departments
whenever possible, to reduce the amount of paper flow. For example, it is
conceivable that the managers memorandum could be sent out to apre-defined set
of e-mail users (set up as a public or private group). Eachperson within the group
would then be able to view and/or print the memorandum. If it was, determined that
users should be allowed to make changes to the original memorandum, the
document would be placed in a shared folder on the network where authorized
users would be allowed to update such document.
February 1998
i KO
Appendix K
User Training Policy
One of the major shortcomings of past computer projects at the Village was the lack of
comprehensive training. Now that the majority of computer users are attached to the
network utilizing standard applications, a need for standardized training exists. To
maximize the Village training effort the following guidelines have been established.
A designated training area has been set up for use in four locations (Fire, Police,
Public Works, and Village Hall) with videotapes to effectuate training.
• Continuing education will be available through the use of videotapes and employee
application user group discussions. Employees will be encouraged to view the
video training tapes that are available from the general training library. Also,
employees will be encouraged to form application user groups to discuss solutions
to common problems or document standardization procedures.
The Village will maintain a small inventory of PCs for the use of various departments
for training purposes within each department. Departments are encouraged to
schedule periodic refresher courses in-house for users to expand their knowledge
beyond the level of knowledge utilized for regular job tasks.
0 Employees will be trained on new application versions as the versions are installed.
Employees/users will be trained on Windows 95 as a preliminary step before training
is scheduled for other applications.
Mandatory training hours will be set aside for each user on a periodic basis. Users
are required to devote a minimum of ten hours per year for refresher training.
February 1998
Kc
Appendix L
Software Policy
In order to achieve the necessary goals of a comprehensive MIS program at the V",
Illage,
there is a need to control the software installed on local h
and drives and software
purchases by individual departments. Compatibility of software can be accomplished if all
users are cooperative and are committed to the policy.
With standardized software we can achieve the following goals:
1) Provide training opportunities for all users. Department directors are required to allow
employees at least 10 hours per year for application training for continuing education.
More time is necessary for new applications.
2) Reduce the cost of maintaining software b onlY purchasing upgrades system wide.
3) Streamline the technical assistance by training operators to focus on a standardized
set of software.
4) Reduce the possibility of viruses being introduced into the servers or PCs by users
installing unauthorized software.
5) Improve compatibility when transferring documents or data betweensites and users.
If documents must be altered by the recipient, then the benefit of electronic data
transfer between users is diminished.
^rr%
6) Remove from local PCs any software of which the village is not a licensed Sul a
are prohibited from installing unauthorized software onto local hard drives or the
network. All proposed software installation must be reviewed by the Assistant Village
Manager and approved in writing before installation by the network administrator. Users
who violate this policy are subject to disciplinary action
7) Make PCs interchangeable. In the event of a PC failure, the replacement PC issued
to the user will not be reconfigured to the previous PC that failed, if unauthorized
software is present. PCs which are attached to the network are interchangeable
regardless of where the user may sign in or which PC they may be assigned at any
given time.
The standard applications package available for users are as follows:
Word Processing: Microsoft Word 97
Spreadsheet: Microsoft Excel 97
Database: Microsoft Access 97
E -Mail: GroupWits e 4.1 a (changing to Exchange 5.5 in 1998)
Operating System.- Microsoft Windows 95, and Windows 3.1
Software applications shall be updated as budget conditions and hardware capabilities
allow. See the Software Purchase Policy, Appendix M, for the procedure to request new
applications.
February 1998
a
Appendix M
Software Purchase Procedurl
1) Justify the purchase in consultation withyour supervisor and Network Administrator
10 0 4M 6 M M 0
1ft
A�ft
4P 1 1W ago
P,
4) All requests that incur costs of over $500 will be forwarded to the Technical Users
Group. This group would look at the benefits of purchasing the software and would
decide whether the purchase would be in the best interest of the Village. The Technical
Users Group will consider the request on its merits.
mill
QMAMMLT—&-�"M R IL mill IV% W IF
V"llage, Hall purchases will be made, through I Coordinator. The Public 'Works
Policeii.,and Fire Department purchases, Will be ma' d�e through their respective N'etvvork
Admin"listrators, with a signoff by the MIS Coordinator.
February 1998
K K
MIS Request Form
I W
Nature of Request Time Summar
E] New Hardware
Approved Task
❑ New Software
EJ System Change
1:1 Problem
11 Other
Specific Area Ov n epartment(s)) I
of Technician to CoMEIete.
Name:
ww**�Imm� hlrs.
Name:�
Hrs.
Name: Hrs.,
Name,, Hrs.
Describe What is Requested (Software title, etc.
Projected Purchase Price, ('if known),
Major Operational' Advantages Perceived or Expected:
Monetary Benefits/lntangblie Benefits/Consequences of Not Approving Request:
Signatures:
In/ Originating Department:
[D Originating Signature/Title/Date
n-1 Department Director Signature-,
El Network Administrator Sign-off/Comments:
F1 MIS Coordinator Sign-off/Comments:
February 1998
23
Technical Users Group Action
Review of Objectives Completed
❑ Cost Estimate Reviewed
El Approved
El Rejected
El Deferred until
El Other:
Appendix 0
EMPLOYEE INTERNET POLICY
�)
Improperly downloading files that contain viruses that may contaminate Village
information systerns and databases.
2) Accessing objectionable or improper material.
3) Use of work time to access non -work related information or to 11 surf the Internet.
4) Misrepresenting an individual's opinion as Village policy.
41
Each ind'I'Vidual user*
Is responsible for, the, approp,
riate use ofth
is resource as described
In the Employee Internet Policy. Each department is, responsible, f6r keeping an updalted
list ofInternet users and ensun"rig that each user Is familiar with, the, contents of this pollcy.
Thensure that use of the Internet among employees of'the Village, is consistent
wth m a poU p I icies,, all applicable laws, and the individual user' s job,
'*b d to establish basic
pg4idelines, for appropriate use of the 1 ntemet.,
resonsi, i t ies, an
1) Employee Internet access must be authorized by appropriate supervisorry personnel
in each municipal department consistent withprior approval granted by the Village
91
Manager. A condition of authorization is that all Internet users must read a copy of
this policy and applicable departmentpolicies on Internet use. Departments must
keep an updated list of all approved Internet users and their applications (i.e., Web
or Gopher research; PCP. file downloads; e-mail; newsgroup usage; etc.).
2) Access to the Internet via Village equipment can •only be used for Village related
business. The user cannot disrupt or interfere with the work performed by users of the
municipality's own computer system or misrepresent the interest of the Village. Internet
access for personal use is prohibited, except for after hours. The •Village will monitor
individual Internet use through appropriate software installation on all servers.
February 1998
24
3)Afluse of the Internet via municipal equipment must be in compliance with all applicable
laws, andpolii
cies (federal,,, state and local laws, in additiorito Village policies). Internet
access via municipal equipment, therefore, must not be used for illegal, improper, or
illicit purposes.
a) Users shall not use Village equipment in an unauthorized manner, nor interfere with
other users' legitimate use, of any internal or external computer.
b) Users shall not create, install or knowingly distribute acomputer virus of any kind
on any municipal computer, regardless ofwhether any demonstrable harm results.
3) Use of the Internet by Village employees, must be consistent with Village Personnel
Rules and Regulations regarding employee conduct and ethical standards.
4) The safety and secu n "ty
, of the Village computer system and resources must be
*de!red at all t* hen using the Internet. Wers shal! not shareany Password
consi imes w
for any Village computer or wiffi any unauthorized person, nor obtain any, other
useros password by any unauthorl*zed ns*, Appropn"'ate anti -vi
mearus software! must,
be installed and operational before any Internet use •is authorized. Individual users are
responsib,le for adhering to this policy when downloading resources from the Internet.
(Slee Section 7.)
5) A wid'e, variety of information is, available on the Internet. Some individuals may find
some inti ti on the Internet offenstave or otherwise objectionable. Individual users
should be aware that the VI-1,11age has no control over and can therefore not be
responsible for the contents of information available on the Internet.
I ing g, idelines pertain to all Village departments'- however, eac
6) The follow* u I h Department
Director may issue supplements to this policy to govern particular departmental ne'eds.
a) Departments shall be responsible for ensuring that all computer users know and
understand safe computing practices. At -a' minimum, this shall include the
following:
Anti-virus software must be used to scan for viruses on all files that
are downloaded to disk from BBSs, the Internet or any other outside
source.
Unauthorized software shall not be loaded onto local hard drives or
network disks.
J C
Departments shall report all virus outbreaks to their immediate supervisor and th
l
network administrator,. The network administrator shall be charged with logging a
such outbreaks and the eradication methods, used by departments, andwill noti-I'L
other, department in the event, of a virus outbreak.
February 1998
W
c) I n the event of, a, se it
nous, virus outbreak, or; in th,e, event of a continUed breach ofthis.
policy by a, department,, that department wi'll'be disconnected from, t, e Intem,et
and the V111age"s other computer systems unt'll COMPH
ith the Employee
Internet, Policyiance wi,
is retabl"I[shed'.
Individual, users must be aware of' and at all times attempt, to prevent potential
Vi1lage liabilityin their us,e ofthe I ntemet, Forthat reason, all outgo*
ing messages
that do, not reflect the official position of the Village or De, partment mus
tinclude. the
following disclaimer.
"The opinions, expressed here are my own and •do not necessarily represent
those of the VillageIt
e) Resources that are not used for a clear Village purpose must not be accessed or
downloaded.
f) Resources of any kind for which there is a fee must not be accessed or downloaded
without prior approval of a supervisor.
g) No one shall copy, install or use any software or data files j,n vi,olatioin, of appl"cabile
copyrights or license agreements. Contact your network, adminis'tratoirif you are
unsure about the copyright or license agreement that applies to the software in
question.
ton: vila the Intemet are not secure. Any
7) E-mail messages and the transfer of 1'nfbrm,a,t
I
prepanngto transmit confidential infon-nation must do so in wdting, using the
traditional paper mail system.
8) No person without specific authorization shall read, alter or delete any other person's
computer files or e-mail. This applies regardless of whether the computerl s operating
system permits these acts.
0 '0 P IV 0 W AI
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F:kUSERSUTHOMPSO\WORD\CDSC\Cdsc.doc
February 1998
M
Village of Mount Prospect
Mount Prospect.., Illinois
I
INTEROFFICE MEMORANDUM
TO: VILLAGE MANAGER MICHAEL E. JANONIS
FROM: a ASSISTANT VILLAGE MANAGER
DATE: MARCH 5, 1998
SUBJECT: CABLE FRANCHISE NEGOTIATIONS
Attached is a copy of a memorandum which was originally provided to the Village Board
as back-up just prior tothe latest extension of the TCI franchiseagreemen, t from February
1, '1998 to August" 1, 1998. "he issues. outlined in the memorandum have, not changed
substanti'ally since, the publication date,,,,, Howev-er, I did havethe opportunity to meet with
TCI representatives last week in an effort to get the negotiations moving. I have not had
any discussions with any Ameritech representatives since thepublic hearing which took
place before the Village Board in November 1997. 1 attempted to reestablish contact to
determine whether they remained interested, unfortunately Ameritech representatives did
not return the calls.
C.
At this point I have assumed that the Village should proceed with concluding the
negotiations with TCI because of the unknown interest of Ameritech. Significant changes
in the existing franchise agreement with TCI would be dictated by any agreement with
Ameritech. Ameritech has been aggressively negotiating franchise agreements which
significantly benefit them and are actively been taking advantage of various communities'
dissatisfaction with TCI's performance. Since Ameritech's interest in Mount Prospect is
unknown at this time, I would recommend proceeding with negotiations with TCI to obtain
the most favorable agreement possible for Mount Prospect until Ameritech decides to
return to the table. If an agreement is achieved with Ameritech in the future the Village
would be required to alter the TCI agreement so the two agreements are "substantially
similar with no competitive advantage to anyone provider" as stated in Illinois law.
Now that Ameritech has agreements with Arlington Heights, Prospect Heights, and Des
Plaines I am confident Mount Prospect can benefit from any service enhancements
provided by TCI in an effort to compete with Ameritech. Any service changes TCI
implements for these communities will benefit Mount Prospect because the systems are
virtually the same andthe TCI signal originates from the Mount Pros pect,location. Any
projected enhancements could benefit Village customers, even without Ameritech available.
Page 2
March 5, 1998
CABLE FRANCHISE NEGOTIATIONS
Below is list of issues which are on the table with TCI.
01 Length of Franchise Agreement
0 Number of PEG Channels
0 Definition of Gross Revenues
0 Cost of Public Access Studio/Status
Definition of Customer Service Standards
0 Limit the Number of times MPTV can be Changed during the Life of the Agreement
and Range of Where Channel will be located
Definition of Other TCI Services Subject to Infrastructure Maintenance Fee
Ability to Gall on Letter of Credit or Liquidated Damages
0 Performance Evaluation Timing
Lifetime Limit of Liquidated Damages
Is
While competition will be the ultimate weapon to force TCI to improve service to customers,
until that actual competition arrives I would recommend the Village attempt to obtain the
most favorable agreement possible with TCI. I would suggest a discussion take place with
the Village Board to provide details as to the status of the negotiations and obtain direction
from the Village Board to determine which items are of a priority..
If you have any questions please contact me.
X:kUSERS\DAVES\W]N\OFFICE\CABLE\FRANCH2.WPD
Village of Mount Prospect
Mount Prospect, Illinois
INTEROFFICE MEMORANDUM
To VILLAGE MANAGER MICHAEL E. JANONIS
FROM: ASSISTANT VILLAGE MANAGER
DATE: JANUARY 1, 1998
SUBJECT: CABLE FRANCHISE NEGOTIATION
The current franchise extension with TCI is set to expire on February 1, 1998, as you may
recall the February date is the third 6 -month extension TCI has received from the Village.
According to the existing franchise agreement the village can only extend the franchise
agreement in 6 month increments.. At the time of the last extension in July 1997, the
Village Board made it clear that the latest extension was likely to be the last such
extension. It is clear that the negotiations will not be concluded before the February 1,
1998 date. Staff has been awaiting a response from both TCI and Ameritech concerning
a number of issues of interest to the village, so there have not been any additional
meetings since late November, 1997. Below is a summary of the issues the village staff
has forwarded to TCI and Ameritech, respectively. Staff would also request Village Board
consideration of these issues and provide direction to staff so that negotiations might once
again proceed.
Summary of Franchise Discussions - To Date (TCI):
I have had two meetings with TCI representatives (October 21 and November 20). Another
meeting was held on December 3 to discuss the status of the Institutional Network (1 -net).
The meetings with TC1 have been very general in nature to date because the focus has
been on the current franchise performance issues and the failure to accomplish the
performance targets. TCI has taken full advantage of the pending Ameritech negotiation
by virtually copying the Ameritech agreement and using it as the TCI proposal. TCI has
taken the opportunity to lower the customer performance criteria to the federally mandated
level and reduce the number of PEG (public, education, government) channels. The
customer service standards defined in the franchise agreement have not been sufficient
to maintain a reasonable level of customer service as defined by subscribers. Federal
regulations have significantly weakened the village's ability enforce performance standards
defined in the franchise agreement without increasing charges to subscribers for payment
of TCI fines.
Page 2
January 13, 1998
CABLE FRANCHISE NEGOTIATION
PEG (public, education, government)
The Village currently has eight PEG channels; however, only five have active
programming. TCI has initially offered four PEG channels to match the number proposed
by Ameritech. I have informed both TCI and Ameritech that less than five PEG channels
is a deal breaker. The option to have additional PEG channels in the future is dependent
on the usage levels of the existing PEG channels. TCl has also mentioned that with digital
TV they.will be able to have more PEG channels. However, I informed TCl that until digital
service is available to Mount Prospect subscribers I would not be inclined to recommend
an agreement defining the number of channels on the assumption that a technology.
change will allow more channels in the future. I
Gross Revenues
Another issue is the definition of gross revenues. Gross revenues are the defined for
purposes of computing franchise fees due the Village. Currently TCI calculates a 5%
franchise fee on basic charges, pay channel charges, equipment and installation charges,
advertising revenue, an, d shopping channel fees. The total fee is adjusted (reduced) by
any bad debt write offs. The franchise fee the Village receives from advertising revenue
and shopping channel fees amounted to approximately $25,894 during the previous year
with a total franchise fee of $254,538. TCI has again proposed mirroring the Ameritech
agreement in terms of defining gross revenues.
Ameritech has,adamantly refused to include advertising and shopping channel fees as part
of the definition for gross revenues. Ameritech has successfully negotiated with other
communities to exclude this portion of the revenue definition. The amount of the lost
revenue is somewhat insignificant today ($25,894), but the projected growth in interactive
TV shopping, Internet, and the ability to drop-in local advertising corn-rercials will
undoubtedly -grow over the life of any agreement. TCl has stated during franchise
discussions that they have no problem continuing to pay franchise fees based on a gross
revenue definition which includes advertising revenues and the like. However, TCI has
also clearly indicated that if the Village agrees to alter the gross revenues definition to
exclude advertising revenues and the like, TCI will demand their agreement with the Village
be altered to be similar to Ameritech. By law the village would have to alter the existing
agreement if a new agreement was less burdensome.
Public Access Studio
As you know the public access studio is a requirement of the TCI franchise agreement.
TCl completed a significant and costly upgrade to the studio after they dismantled it without
notice to the village or public access users. Granted the studio is not ideal, it does serve
the needs of public access users of not only Mount Prospect, but many of the surrounding
Page 3
January 13, 1998
CABLE FRANCHISE NEGOTIATION
communities. TCI franchise agreements with other communities only require a studio
available in the region so it was not critical in the other agreements to stipulate a funding
source for a studio. By virtue of the studio being located in Mount Prospect any
subsequent franchise agreement with TCI will I have to include some funding mechanism.
Ameritech has proposed in its standard agreement that it will provide fu.nding at a level of
1% of gross revenues for public access costs and local programming. TCI allegedly
provides extensive local programming and refuses to allow Ameritech to feed this
programming into'the public channel. Such localprogramming is supposed to be available
to all subscribers regardless of cable provider. However, TCI has suggested
interconnection costs which are cost prohibitative to Ameritech. Franchise agreements in
other communities have only recommended both parties work cooperatively to resolve this
issue and no remedy is stipulated if agreement cannot be reached. I
The Village of Mount Prospect and a number of surrounding communities are currently in
discussions to form a non-profit public access corporation (NPAC). The NPAC would be
responsible for collecting revenues from participants by way of franchise contributions,
training personnel to operate the studio, and making the programming decisions to the
programs which would be shown on the public access channel. The option is still in the
discussion stages and four communities and one park district remain interested. The main
issue that remains is the funding commitment from participating communities and the
coordination of members to manage a studio on private property (TCI). TCI has indicated
they would be willing to turn the studio over the NPAC as a significant portion of their
contribution for the franchise period. Ameritech's contribution is based on an initial grant
of $10,000 and an annual 1 % of gross revenues contribution. unfortunately, Ameritech will
not have any revenues to speak of for an undetermined period of time until they actually
start providing service. Therefore, the amount of studio funding will be very small and not
likely to fund the operation adequately.
Recommendations(TCI)':'
As stated in previous memorandums the village has had mixed success enforcing
customer service performance standards with TCI. The ultimate customer service standard
should be dictated by the customers to decide who their cable provider might be. Based
on the lengthly relationship between TCI and Mount Prospect I feel the best means to get
TCI's attention is to allow residents to decide which provider they want. To that end it
would be advisable to complete the franchise agreement with TCI before completing the
Ameritech agreement so that if more favorable terms are agreed to with TC1, likegross
revenues, at least the village could continue to collect the revenues until the Ameritech
agreement is completed. At the point the Ameritech agreement is completed it is expected
that gross revenues from advertising will not be paid by either TCI or Ameritech.
0 Demand a minimum of 5 PEG channels.
Page 4
January 13, 1998
CABLE FRANCHISE NEGOTIATION
Demand Public Access Studio funding be a set dollar amount annually. Staff has
requested figures from TCl showing the costs of operating the studio to get some
idea on the potential cost necessary to operate. Consideration will be given for in-
kind contributions of the studio on TC1 property once costs are determined.
Continue to receive gross revenues which include advertising revenue until a
potential Ameritech agreement is completed and revise the TCl agreement to be
similar to the Ameritech agreement once the Ameritech agreement is completed.
Village Board will need to determine whether the acceptance of an Ameritech
agreement without advertising revenues is desireable.
• Tone of thea reement should encourage competition from any other cable provider
who might be interested in coming to the community. Demand better
communications with village and consider penalties for customer service failures.
Improve recordkeeping of citizen issues and provide periodic reports for publication
in local media.
• Consider only approving a franchise agreement of less than 15 years so that the
village might be able to take advantage of any technological improvements instead
of having to wait until the agreement has expired to benefit from the improvements.
• Complete the agreement with TCI before continuing with the Ameritech negotiations
so that the village will be guaranteed some revenue from advertising until it is
discontinued due to the agreement with Ameritech.
Summary of Franchise Discussions - To Date (Ameritech):
Ameritech's strategy is clearly to target communities who have had poor relationships with
TCI and subsribers are interested in choice. This business strategy is undoubtedly very
beneficial to Ameritech, such a strategy is not ideal for the community. Ameritech has
been successful in negotiating agreements which are rather basic and franchise
contributions limited to 5% of gross revenues, absent advertising, and 1% of gross
revenues in lieu of a public access studio and local programming. As mentioned previously
the growth of revenues generated through local advertising and interactive TV is expected
to be substantial in the future and Ameritech is demanding communities forego these
revenues as an expense for competion. It is quite possible that in the not too distant future
additional technological enhancements will link this new cable system to other Ameritech
services like the Internet and interactive shopping. These developments will surely
increase the advertising related and home shopping network revenues, therefore, the most
likely solution for this dilemma may lie with federal legislation to recover lost sales tax and
other related revenue generated from this new technology.
Page 5
January 13, 1998
CABLE FRANCHISE NEGOrIATION
Ameritech is utilizing customer unrest to build a cable system for future enhancements
without providing revenues like the advertising revenue previously available by way of
other agreements. In order to create a competative product Ameritech is only looking to
provide a minimum of 4 PEG channels. Since the village has 5 PEG channels with active
programming the reduction of PEG channels is unacceptable for the village. However, if
the Village Board is interested in reducing the number of PEG channels to four Ameritech
would be more than willing to reduce the number for their benefit. At this time Ameritech
is researching whether 5 PEG channels can be accomodated in their system. By federal
law PEG channels must be available to all subscribers, but the way Ameritech's system
is structured there are some engineering questions which must be resolved to accomodate
five PEG channels.
Ameritech has proposed an initial grant to fund the public access studio and provide a
percentage of revenue thereafter. Unfortunately, based on very preliminary funding
estimates the Ameritech grant is inadequate for the necessary funding. Furthermore, the
revenue percentage is only worthwhile once revenue is actually generated. Since the build
out period for Ameritech is a minimum of 1 year and a maximum of 4 years the village
could be left with a period of time without any funding for the studio. TCI has expressed
a desire to mirror the Ameritech proposal for public access studio funding so if both
providers' agreements included this provision the studio funding would be substantially
inadequate. The TCI studio provision proposal would provide the initial grant, but once
Ameritech shifted to a percentage of revenues (after the first year) TCI would stop any
funding until Ameritech started contributing again at which time TCI would provide revenue
based on revenues generated within the community.
Ameritech has taken a position that the free marketplace will determine customer service
standards and the regulatory authority of the village would be very limited. The customer
service reports and other related information would be provided only as required under
federal regulations. The value of the reports has been limited during the franchise
relationship with TCI because even with confirmation of poor customer service TCI
remained disinterested in improving. This is not a critical area of concern as part of the
negotiations.
Ameritech will not provide any locally generated programming, as does TCI, nor will they
pay TCI for such programming if TCI offered it for sale. By law any programming on PEG
channels must be shown on both systems and TCI will not allow an interconnect from their
facility to feed programming to Ameritech without substantial fees. The interconnect issue
will most likely have to be set aside as part of the final agreement, just as other
communities. Ameritech will probably have to 'Manually insert the PEG programming to
ensure compliance.
Page 6
January 13, 1998
CABLE FRANCHISE NEGOTIATION
Recommendations:
0 Demand a minimum of 5 PEG channels,
Demand Public Access Studio funding will be a set dollar amount annually. An
annual amount would be determined for the life of both agreements and between
the two providers the annual amount would be contributed for studio operations.
Proceed with negotiation's so that residents will eventually have a choice of service
providers regardless whether the village receives advertising revenue or not.
Consider a shorter agreement than the proposed 15 year term. Even with a 15 year
term with Ameritech and a shorter term with TCI the village could take advantage
of the competition between the two providers to improve service to residents overall.
Conclusion:
The opportunity to allow for the competition in order to improve village residents' choice is
a worthy goal. However, as with any goal the price of this the competition will likely be
reduced revenue from advertising and related activities. The village has expended
extensive staff time to regulate TCI in the past and the overall service level is not
significantly better now or in the past, therefore, the possible loss of a substantial customer
base may be the only event which will force TCI to be more customer oriented. TCI has
been able to disregard the customer in the past st because of their monopolistic status in the
community, but with the loss of this status the overall service to the customer will surely
increase whether customers stay with TCI or switch to Ameritech.au '
If you have any questions please contact me. * "I
DAVID STRAHL
X.-\USERS\DAVES\WIN\OFFICE\CABLE\FRANCH I.WPD