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HomeMy WebLinkAbout11.5 Motion to Accept Proposal for Scada Support Services5/17/2019 BoardDocs® Pro Agenda Item Details Meeting May 07, 2019 - REGULAR MEETING OF THE MOUNT PROSPECT VILLAGE BOARD - 7:00 p.m. %C� a teg • ry 11. CONSENT AGENDA Subject 11.5 Motion to accept proposal for SCADA Support Services in an amount not to exceed $21,333. Access Public Type Action (Consent) Preferred Date May 07, 20115 Absolute Date May 07, 20115' Fiscal Impact Yes !• Amount 21,333.00 Budgeted Yes Budget Source Water and Sewer Enterprise Fund Recommended Action Accept the proposal for a three (3) year support SCADA Service agreement as submitted by Concentric Integrations of Crystal Lake, Illinois in an amount not to exceed $21,,333 in 2019. Expenditures in subsequent years will be limited to funds appropriated for this purpose in future budgets. Public Content The Village owns and operates various water, sewer and storm water pumping sites. These sites include five (5) water booster stations, one (1) elevated tank, three (3) Northwest Suburban Municipal Joint Action Water Agency (NSMJAWA) receiving stations, two (2) sanitary lift stations,, eight (8) relief -pumping stations, two (2) levee pump stations, a remote sensing station, three (3) weather stations and a Public Works Facility master site. These geographically disparate facilities are monitored and controlled using a Supervisory Control And Data Acquisition (SCADA) system. SCADA is a system of industrial computer software,, hardware., communications devices, sensors, human/machine interfaces, reports, and alarm protocols that are utilized to perform essential water and sewer system operations such as initiate pumps or close fill valves. Sustained, secure, and effective operation of this system requires routine,, proactive maintenance, software and firmware updates, hardware replacements or repairs,, system diagnostics,, programming, report writing., and integration of new or replaced equipment and sensors. To perform this work, staff requires assistance from a qualified data integration and industrial computer maintenance contractor. uest for Prot)osals Staff prepared a detailed request for proposals (RFP) necessary to solicit these services. A copy of this RFP is attached. Firms were asked to submit a technical proposal detailing the approach to the project. In addition, each firm was also asked to submit a separate cost proposal indicating work effort anticipated and a not -to -exceed fee. https://www.boarddocs.com/iI/vomp/Board.nsf/Private?open&Iogin 1/3 5/17/2019 BoardDocs® Pro Two (2) technical proposals and three (3) cost proposals were received (one firm submitted a cost proposal but did not submit a technical proposal). Each proposal was evaluated based on the background of the firm, related project experience., scope of work, work effort and proposal content. Each firm received a point ranking (total points = 85) for each criterion. Table 1 below summarized this analysis: f FTIN M - Category Max. Points Concentric Integrations Advanced Automation and Controls, Inc Energenencs Background 20 18 15 Did not submit Experience 20 19 19 Did not submit Scope 25 24 18 Did not submit Work effort 10 10 8 Did not submit Content 10 7 8 Did not submit Totals: 85 78 68 Each firm was also asked to submit a cost proposal. Table 2 below summarizes staff"s analysis of costs. Firm Annual Cost Three year Cost Concentric Integrations $21,333 $64,000 Advanced Automation and Controls $23,000 $69,0001� Energenecs $25,000 $75,000 The highest rated firm was Concentric Integrations of Crystal Lake, Illinois. Concentric Integrations performs SCADA integration and maintenance services for several communities in northeast Illinois. Some of these communities include the City of Chicago, as well as the Villages of Buffalo Grove, Woodridge and Huntley. In additiorif Concentric Integration has provided SCADA integration and maintenance services to the Village for over 15 years. During this time., concentric has assisted with a variety of projects. Some of these projects include the integration of booster pumping stations, lift and relief stations,, various weather stations, Levee 37, and building technology devices installed in municipal buildings. Concentric has consistently responded to emergency calls for service and proven adept at trouble diagnosis. 1 11 111 1 :��l 11 I M1 [t is the staff opinion that Concentric Integrations understands the proposed project, has prepared a thoroug proposal based on extensive experience, and is well qualified to perform the work. i Alternatives 1. Accept proposal submitted by Concentric Integrations of Crystal Lake, Illinois for SCADA Support Services. 2. Action at discretion of Village Board. Staff Recommendation Staff recommends that the Village Board accept the proposal for a three (3) year support SCADA Service agreemenl as submitted by Concentric Integrations of Crystal Lake,, Illinois in an amount not to exceed $21,333 in 2019. Expenditures in subsequent years will be limited to funds appropriated for this purpose in future budgets. REQUEST FOR PROPOSALS - scada pdf (458 KB) Con centricI nteg ration—services. pdf (599 KB) Concentric- Backg rou nd—forMTPRO. pdf (213 KB) 180375 Support Services Agreement 2019-2022-revl with T&M.pdf (444 KB) https://www.boarddocs.com/iI/vomp/Board.nsf/Private?open&Iogin 2/3 5/17/2019 Administrative Content Executive Content BoardDocs® Pro All items under Consent Agenda are considered routine by the Village Board and will be enacted by one motion. There will be no separate discussion of those items unless a Board member or member from the audience so requests, in which the item will be removed from the Consent Agenda and considered in its sequence on the agenda. Motion & Voting E Motion by Paul Hoefert, second by Michael Zadel. Final Resolution: Motion Carries Yea: William Grossi, Eleni zis, Paul Hoefert, Richard Rogers,, Colleen Sacolli, Michael Zadel https://www.boarddocs.com/iI/vomp/Board.nsf/Private?open&login 3/3 911 IIIIIIII 1111111 1111111 � 911 1111111 �I 111111 IIIIIIII 1111111 1111 IIIIIIII IIIIIIII U 1111111 � uD'" IIIIIIIIIIIIII IIS 111111 1111111 1111111111111 �.IIIIIIII IIIIIIII 111 111 111 111 11111 111 1111111111119 � 11111�UI"11� I 11111111111111 �� is a installation vi i s i startup for We providefull turnkey instrumentationcontrol systems, j is including system s , includings control s, programming, installation, startup, relatedinstrumentation, and vc sa training and documentation. 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JI C„„99 nni 19111 91 III 1119 III 1111111 �� 9111p IIIIII Illfiiiii IIII un IIII 1114���1111�: 1 °� IIIIIIII I N T E G A T 1 0 N SERVERS & APPLICATIONS UNFORMATION SECURITY From Windows Server to Microsoft 49 CONSULTING Exchange, we provide you with the We review your network and security expertise to upgrade your aging infrastructure from top to bottom and infrastructure. We have leveraged make recommendations to improve virtualization technologies such as security. From backups, anti-malware, and VMware and Microsoft Hyper -V for dozens other "defense in depth" strategies, let of communities to save tens of thousands us help you make the smartest decisions of dollars and improving reliability. We on how to best protect your computer also understand the best (and worst) systems.training and documentation. cloud technologies for Public Works and government (not all are created equal). / 01 J1 99101hi COIIIqCIII::::::J1141 III 111:11111C 'I I N T E G A T 1 0 N IIIIIIU ��l 0 A C 11111r v s u o 11111111MMM IIIIIII pJ 1A I I I I I I I y, fYou We prefer to be viewed as a valued member of your staff and measure our Reassured knowing that you can reach relationship in years rather than in number out and get assistance only when of incidents. To do this, we provide needed? We can be available for a managed support services which not only time and materials based support cover all of your break fix and proactive arrangement. For agencies that want to support needs, but allow you to focus manage their own IT or SCADA and just on your core business of supporting and need supplemental support, we offer a caring for the residents and businesses basic time -based support option where of your community. Try us! You won't you only pay for what you need. SCADA believe how affordable a multi-year sof twa rea support agreement can be' yourself when you can work with our staff IIIIIIU ��l 0 A C 11111r v s u o 11111111MMM IIIIIII pJ S U 1111111rk111111111111 y, fYou don't wait until your engine locks up to change the oil. Your SCADA and Consider allowing our staff to supplement IT should be no different. Concentric your staff with the SCADA and Public suggests all government agencies have Works - related software, hardware, and a plan to proactively patch, back up, and technology training that we specialize maintain valuable SCADA and IT assets. in. We will work hand-in-hand with your We work with you to find the CC sweet spot)) IT staff to transform your Public Works' of how often is just right to give you the use of technology into a truly efficient, peace of mind you need. value-added, asset for your organization. Why struggle to it a technology, instrumentation, or SCADA employee yourself when you can work with our staff and team for a fraction of the cost? / 01 J1 99101hi CO111qC111::::::J11q1 111 111:11111C I N T E G A T 1 0 N 'I IIIIIIII 0 o s e c t u avm c a 0 Illll s III VIII11J0, � � � � � � � ,,, Firm B 'Today, Coincein-tiriii cIII n-tegira-tion iis the lairges--t i iiin-tegira-tion - iii irim dedicated to the wa-teir/was-tewa-teir iiii dus-tiry hin the State of Illinois wi-th close to 40 full.---tiime staff iii fOLAIr offices iiin aind surrouiii diii ng Chiii cagolaind �Key Coincein-tiric diffeirein-tia-toirs: See theSL.Appoirt Agireeimeiii„ t/Con"tiract DOCILA imein„ t "for de - tails on expected level of effoirt oin thii Ipiroject uuuuuuuuuw uiuuuu �� � III �14u uuuuuuuuu � �IIIII uuuuuuuuuw Wioiu III i Following �II � I I IIS I� III f IrIr agencies that cuirreintly use Concentric--fr plainining, desigin, installation, n Ir mainteinaince systems integiration seirvices Agency Name Plan Design Install Maintain Broadview -Westchester Joint Water Agency • • • ( • City of Chicago • • • • City of Crystal Lake..... • • • • I"I'l""I'll""I'll'll""I'll""I'll",lI City of Elgin I • � • • • City of Elmhurst • • • • City of Loves Park • • • • City of McHenry • • • City of Oak Forest • • • J • City of Rockford_0 • • � --------- 11 _ _ _ City of St. Charles • • _lI. l City of Waukegan • • • • City of Wood Dale • • t • Downers Grove Sanitary District • • • • 11 ----------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------- Glenbard Wastewater Authority • • • t Indiana American Water Company • • • • North Park Public Water District • • • • Northwest Suburban Municipal JAWA • • • • Village of Bedford Park � • • ............................................................................................. t • Village of Buffalo Grove • t • Village of Downers Grove... • • t • Village of Glendale Heights • • • • Village of Glenview • • � • • ..... Village of Grayslake • • • • Village of Gurnee � • • • • Village of Hazel Crest .................................................................. • • • Village of Hoffman Estates � • • � ................. ............................................................... • Villageof Huntley� 0 11 ----------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------- Village of Island Lake • • • Village of Kenilworth • • • Villageof Lake in the Hills • • � .........................................................................................................................................• Village of Lake Zurich • • • • Village of Libertyville � • • • • Village of Lincolnshire • • t • Village of Morton Grove • • Village of Norridge • Village of Oak Brook • • • Village of Oswego • • • _� • Village of Palos Park • • t • Village of Round Lake • • • • Village of Schaumburg • • t t Village of South Elgin • • • • Village of Wauconda • • � • • Village of Woodridge • 0 • • 4—) U (1) QL Ul) 0 4—J 2: 0 4—J V) U') (o 4- 4- (o 4-j E Ul u 4-) x (In ON emi l a" �g 67mTm7), "I 21 %, flu t, ,I 3 ilU r,4 V REQUEST FOR PROPOSALS Professional Services / Support Service Agreement - SCADA January 15, 2019 Summary The Village of Mount Prospect (Village) is seeking proposals from qualified SCADA integration consultants to prepare a three-year service agreement proposal for the operation and maintenance to the Villages SCADA system. Desired services also include updating equipment and the installation of newly purchased equipment. The contract will begin in February of 2019. Background The Village owns and operates various water, sewer and storm sites. These sites include five water booster stations, one elevated tank, three JAWA receiving stations, two sanitary lift stations, eight relief -pumping stations, two levee pump stations, a remote sensing station, three weather stations and Public Works SCADA master site. The Village of Mount Prospect current software is MTPRO — factory talk view SE and uses Win911 for the alarming software. Problem Statement The Village seeks a qualified integrator to provide support services for the Villages SCADA operations for the next three years. Project Scope A typical year for the Villages requires around 200 hours of integration and assistance. This includes regular operation and maintenance, capital improvement projects, daily and after hours trouble shooting with Village staff and development of bid specs for SCADA equipment. The consultant will provide professional support services and provide, at a minimum, the following: 1. Project Management. 2. Proactive Maintenance 3. Technology & SCADA budget Planning 4. Third -Party support renewals 5. Improvements 6. Consulting and Design 7. Parts and Materials 8. Installation of recently purchased SCADA System control equipment. The equipment is to be installed at various booster pump stations, Sanitary - pumping stations and at the public works facility. Below is a list of the equipment that has been purchased. Quantity Item Manufacturer Model CompactLogix 5370 L2 Controller, 2 EtherNet/IP ports, 750KB Memory, 16 DC 10 Inputs, 16 DC Outputs, Up To 4 1769 10 Allen-Bradley1769-L24ER- Q B1B Expansion Modules CompactLogix 5370 L3 Controllers, Dual 2 Ethernet w/DLR capability, 2MB memory, 16 Allen-Bradley 1769-L33ER 1/0 Expansion CompactLogix 5370 L3 Controllers, Dual 1 Ethernet w/DLR capability, 3MB memory, 30 Allen-Bradley 1769-L36ERM 1/0 Expansion 4 Channel Analog Current/Voltage Isolated 1 Input Module Allen-Bradley1769-1 F41 1 8 Point VAC/VDC Individually Isolated Relay Allen-Bradley 1769-OW81 Output Module 1 8 Point 120 VAC Individually Isolated Input Allen-Bradley1769-IA81 Module CompactLogix PLC Power Supply, 120/240 3 Allen-Bradley1769-PA4 VAC 3 Right End Cap/Terminator Allen-Bradley 1769 -ECR PanelView Plus 7 Performance Terminal, 7" 2 Touch Screen, Color, Ethernet 100-240VAC, Allen-Bradley 2711P-T7C22A9P Performance Model 12 PLC Communication Module ProSoft MV169-DFCM 9. The Village also has scheduled Capital improvement plans (CIP), budgeted for the next three years that require SCADA integrations. These projects include four (4) lift /relief station rehabilitations projects, two (2) Booster pump station master control center (MCC) Replacements and Booster pump station variable -frequency drive replacements. Technical Proposal The Consultant's technical proposal shall be organized so that the outline generally follows the format of this request for proposals. The proposal shall cover the approach and the methodology the Consultant intends to use in carrying out the project. The technical proposal should also include statements setting forth the Consultant's line of business, organizational structure, summary of past experience, and specific descriptions of at least three (3) projects completed in the Chicago metropolitan area that are similar in subject, size, and complexity to the scope of services specified herein. These descriptions must include contact information for reputable references that can attest the Consultant's representations. RFP for Professional Services / Water Main Construction Design and Inspection Page 2 of 5 May 2, 2019 Cost Proposal The consultant will quote a not -to -exceed price for each phase of the services described under Scope of Services. Each price quote should include a breakdown by personnel classification and estimated number of hours spent by each. Price proposals should be submitted as a distinct document in a separate sealed envelope marked: Cost Proposal for Professional Services Support Service Agreement - SCADA Proposals due February 1, 2019 Present Work Load A complete tabulation of the Consultant's current project workload is to be included. Each project shall be identified by name, type, size, duration, and personnel assigned. Personnel Professional resumes, including education, work experience, professional credentials, and employment status (e.g. full-time, part-time, years with the firm, job description) for each individual to be assigned to the project described herein should be provided. Disqualification of Proposals More than one proposal for the same work described herein from an individual, firm or partnership, a corporation or an association under the same or different names, will not be considered. Reasonable grounds for believing that any party is interested in more than one proposal for the work contemplated will cause the rejection of all proposals in which said party is interested. If there are reasonable grounds for believing that collusion exists among the parties submitting proposals, the proposals of the participants in such collusion will not be considered. Licenses Each party submitting a proposal shall possess all necessary federal, state, and local licenses as are required by law, and shall furnish satisfactory proof to the Village upon request that the licenses are in effect during the entire period of the Contract. Award of Contract The award of any Contract may be made to the Consultant who submits the proposal which is in the best interest of the Village as evaluated by Village staff. Such evaluations will include the experience of the Consultant, capability of the Consultant, and other factors deemed by Village staff to be in the best interest of the Village. In addition, the Village reserves the rights to accept or reject any and all proposals, to waive any informality in any proposals, and to accept any proposals considered advantageous to the Village. Proposals Proposals should be addressed to: Casey Botterman Water/Sewer Superintendent Mount Prospect Public Works Department RFP for Professional Services / Water Main Construction Design and Inspection Page 3 of 5 May 2, 2019 1700 W. Central Rd., Mount Prospect, IL 60056. Proposals can also be delivered via e-mail(cbotterman(aD-mountprospect.orq). All proposals should be clearly labeled in the following manner: Cost Proposal for Professional Services Support Service Agreement - SCADA Proposals due February 1, 2019 All proposals must be received at the Mount Prospect Public Works facility no later than 12:00 PM local time on February 1, 2019. RFP for Professional Services / Water Main Construction Design and Inspection Page 4 of 5 May 2, 2019 RFP for Professional Services / Water Main Construction Design and Inspection Page 5 of 5 May 2, 2019 Owner: Village of Mount Prospect, IL Concentric Job Number: 180375.00 Concentric Integration (Concentric) agrees to enter into a support agreement with the Owner to provide support services based on the "Services" indicated below and in agreement with the Terms & Conditions and Service Definitions. ■ Fixed Fee Services indicates a fixed scope as described in the attached Service Definitions. Since the scope is negotiated upfront, we are able to establish this price at the beginning of the contract. ■ Retained Services denotes a variable scope determined by the Owner. Since the scope cannot be fixed at the beginning of the contract, the fee is a lump sum amount against which labor will be billed on the basis of our standard hourly billing rates for actual work time performed plus reimbursement of out-of-pocket expenses including travel costs. Labor rates differ for Concentric staff members. Retained Services are requested on a case-by-case basis and are approved by a responsible representative of the Owner. ■ Please see the attached Rate Sheet for our current hourly billing rates. Under this agreement, there is a fixed discount on labor of 5% off those standard billing rates. Please note that the rates listed on the attached rate sheet are our current rates and may increase during the term of the project. Fixed Fee Services $645020 Project Management ❑X Proactive Maintenance ❑X Technology & SCADA Budget Planning ❑X Third -Party Support Renewals ❑X Retained Services ❑X $01 Break - Fix (Repairs) Improvements Consulting & Design Training Parts & Materials Total _Fee $64,020. 1 We will perform Retained Services, as requested, however the fees for Retained Services are not included in this Agreement and will be billed separately on a Time and Material basis. 8,6,78,RidgefieM Rd., Crystal Lake, l 0012 815-788-3 00 wwwgo concentric.co Support Services Agreement 2019-2022 ■ Some items to note as a benefit of this Agreement: o The hourly rate charged is the same for regular hours, after hours, emergency service, weekend, holiday, and overtime. o There is no minimum call -out charge during normal business hours. There is a 1.0 hour minimum charge for after-hours emergency support. o Mileage for travel is billed at the IRS approved amount as calculated from the employee's office location to site visited during normal business hours, or from deployment location to the site visited for urgent service. • Travel time is charged at the same hourly billing rate indicated on the rate sheet. ............ Start Date: May 1, 2019 End Date: April 30, 2022 Flxed,F,,,, Services.- Payment to be made in twelve (12) equal payments of $5,335 according to the following schedule: Payment 1: Payment 2: Payment 3: Payment 4: May, 2019 August, 2019 November, 2019 February, 2020 May, 2020 August, 2020 November, 2020 February, 2021 May, 2021 August, 2021 November, 2021 February, 2022 e ,,,, o Services.- The fees for services that are not included in Fixed Fee Services portion of this contract will be invoiced separately on a monthly basis, as they are incurred. The undersigned hereby enter into the agreement as described herein: Owner: A uth oriza tion By Date Concentric: JI y `�� 3/22/19 Authorization By Date it „D e t :: ft 1 Village u i, it s I ,) t y II II.......... Support Services Agreement 2019-2022 s,IN 1 �© un/ � Principal $195 Provides oversight & direction. Responsible for contracts, scope, overall satisfaction. Automation Lead automation designer and responsible for commissioning, g g Consulting Manager $160 $175 quality control, and project management. Technical oversight of (Control System Integrator IV) other integrators and projects. Control System 160 175 Advanced controls, automation startups and project Integrator IV ----------------------------------------------------------------------------------------------------------------------------------- involvement. High level troubleshooting of technical issues. Performs and coordinates advanced design, programming, and field activities, including controls, automation startup assistance, Control System $140 $ 60 1 project involvement, and high level troubleshooting of technical Integrator III issues. Can be involved with client assessments and writing technical reports to set direction related to process automation and technology. Works as a team member to perform more advanced design, Control System 120 $0 14 programming, and field activities (PLCs, OITs, controls, & related Integrator II repairs) with direction from senior staff, typically on larger WTPs, WWTPs, and integrated systems. Provides panel/CAD design and programming tasks for small Control System processes (lift stations, pump control, etc.). Provides panel/CAD $100 Integrator I $120 design, as well as Instrumentation & Control design. Works as a team member to perform design, programming, and field activities with direction from senior staff. Lead industrial/automation information technology designer and IT Consulting responsible for commissioning, quality control, and project Manager $160 $175 management. Works as a leader to coordinate work with (IT Consultant IV) consultants/analysts. Performs and coordinates advanced design of client networks/systems. Performs server, network, and desktop architecture, design, management, and oversight. High level troubleshooting of IT Consultant III $135 $145 network, security, and server technical issues. Works as a team leader to coordinate work with consultants/analysts. Performs and coordinates advanced design of client networks/systems. Performs server, network, and desktop management and IT Consultant II $105 $135 oversight and typical higher-level network administration duties. Can also be a project coordinator or manager. ----------------------------------------------------------------------------------------------------------------------------------- Provides basic systems and network administration/support IT Consultant I $95 $105 services. Performs PC Workstation/Server Administration services and tasks. Works as a team member for support of client systems and network administration. Coordinates purchasing and logistics/shipping for automation, Administrative $80 Support controls, instrumentation, and related IT and security equipment. 1 of each Prepares equipment specifications. year. 3 Rates are subject to change on January iro„ject ::f't 1 Village of IMouin't erosI ,)ct, IIII.......... Support Services Agreement 2019-2022 J 1,, 7"he submitted proposal and thesse Standard TGrrn,s & Conditions constitute and are herein referred to as the Agreement. 2, Concentric Integration, LLC is herein referred to as Concentric, and thile party with whom Concentric is entering into this Agreement with is herein referredto as Owner', Concentric may submit raqUeStS fOr PGriodic progress payments for services rendered. Payments shall be due and owing by the Owner upon receipt of Concentric's invoice for sorvices. Payments to Concentric after sixty (60) consecutive calendar days from the date of Concentric's invoice for sarivices shall include an additional late payment charge computed Owner an annual rate of twelve percent (12%) from date of Concentric"i invoice" and Concentric may, after giving seven (7) days written notice to the Owner, suspend servilices under thiis Agreeriniant until Concentric has �been �paid in full all amounts due for services, expenses, and late payment charges, 4� This Agreo-ment may be, terminated. �in whol�e or in part, �by either party if the other party substantially failis to fulfill its obligations under this Agreement through no fault of the terminating party; or the Owner may terminate this Agreement, in who[e or in part, for its convienience. Howeverl, no such termination may be effected unless the terminating party gives the other party: (I) not less than ten I calendar days written notice by certified mail of intent to terminate, and (2) an opportunity for a rneeting with the terminating party before tarryii fiat ion. If thisAgreement is terminated by either, party, Concentric shall be, paid for services perforrined to the effective date of termination, including reirnbursable expQnses. In the event of contract term i nation, thG Owner shall receive reproducible copies ,of Drawings, Custom Developed Applications andother, documents completed by Concentric. Concentric agrees to hold harmless and indemnify the Owner and each of its officers, agents and employees firom any and all liability claims, losses, or damages, to the extent that such claims, losses, or damages are caused by Concentric's neghgence in ithe performance ,of the slervicas under this Agreement, but not, including liability that may be due to the sole neighgence of the Owner or other consultants. ,contractors or subcontractors working for, the Owner, or, their, officeris, agents and employees. In the event claims, losses, or damages are caUsed by the joint or concurrent negligence of Concentric and the Owner, they shalli be borne �by each party in proportion to its negligence,, i Owner acknowladges that Concentric is a Limited Liability Company and not a, Professional Service Corporation, and furtheri acknowledges that the cor"porate entity, as the party to this contract, expressly avoids contracting for individual responsibility of its officers, directors, or employees. The Owner and Concentric agree that any claim made by efther party arising out of any act', of the other party, or any officer, diroctor, or arinploye,49 of the other party in the execution or performance of the Agreernent, shaiii be rina,de solely, against the, other party and nolt individuaity orJointly against suich officer, director, or employees. For the duration of the projilect, Concentric shall procure and maintain insurancefor protection frorn claims unidef, worker's cornponsation acts, claims �for damages because of bodily injury including personal injury, sickness or disease or death of any and all ernpilloyees or of any person other than Rich amployees, and from claims or damages because of injury to or deStrUction of property incl�uding loss of use resulting therefrom, alleged to arise from Concentric's negligence in the plerformance of services, unider this Agreement. The Owner shall be named as an additionall insiurad on Concentric's general liability insurance policy.The limits of liability for, the insurance required by this Subsection are as follows: Worker's Compensation, Statutory UMItS U-xcess Umbrella Liability" $S,000,000 plef clalm and aggregaite Gen",al LIZIbillity- $1,000,000 PEA C131M / $2,000.000 aggregate Pnafesslonal ii..tabtirty- $S.000,000 per claim AUtoMobile Liablifty: $1,000,000 combmied single, limit $S,000,000 aggregate Notwithstanding any othGr provision of this Agreement, and to thefUilleSt extent permitt IaA by law, the total liability, in the aggregate, I Concentric and their officers, diriectors, employeles, agents, and any of them, to the Owner, and anyone claiming by, through:, or unider the Owner, for any and all claims, losses, costs or darnages whatsoevc4r arising out of, resulting t rom or in any way related to the project or thoa Agre,ement trorn any cause or causes, including but not limited to the negligence, professillonal errors or omissions, strict liability or breach of' clontract or warranty expressed or implied of Concentric or their officers. �directoirs, employees, agents or any of' them, hereafter referred to as the "' Owner�-'s Clairri shall not excoed the total insurance proceGds available to pay on behalf of or to Concentric by their, insurer's in settliament or satisfaction of Owner's Claims under the terms and condibions of Concentric"s insurance policies applicable theretio, including all coverad payrrients mad�e by those insurers for fees, costs and expons,es of invesitigation, clairris adjustment, defense and appeal. 10, Concentric is responsible for the quality, technical accuracy, timely, completion, and coordination of all Designs, Drawings, Clustom Develop,ed Applications and other services furnished or rilaquired under this Agrapmenti, and shall endo-avor to perform such services with the same skill and Judgment which can b�e ireasonably axpac,,tedfrom similarly situated professionals. 11. The Owner may, atany time, by written order, make changes within the general scope of this Agreement in the services to be performed by Concentric,, If: such changes caUSe an increase or, decrease in Concenithic's fee or time required for performance, of any services under this Agreement, whether or not chianged �by any order, an equitable adjustment shall be made and this agreement shall be modified in writing accordingly,. �No service for which an additlilonall compensation will be charged by Concentric shall be furnishad without the written authorization of the Owner. 12. All Drawings, Custom Developled Applicatiori and other docurnents prepared or furnished by Concientnic PlUrsuant to this Agreement are instruments of serv,ice in respect to the project, and Concentric shall retain the right of rouse of said diocuments and i6jectronic mGdia by and at the discretion of Concentric whGthGror not the project is com;Aeted. Electronic copies of Concentric"i dOCLIments for information and referencG in connection with the use and loccuplancy of the project by the Owner and otheris shall be delivered to and become the property of the Ownier," hlowever, Concentric's documents are not intended or represented to ble suitable for, rouse by the Owner or others on additions or, extensions of the project, or, on any other project. Any such �rouse without verification or adaptation by Concentric for, the specific purpose intended will be at the, Owner's sole risk and without liability or legal exposure to Concentric, and the Owneii, shall indemnify and hold harmless Concentric if �rom all clairins, darnages, losses and expenses incikiding attorneys' fees arising out of or resultingtherefrom. Any provision oir part thereof of this Agreement held to be void or unenforceable Under any law shall be. deerned stricken, and all remaining provisions shall continue to be valid and binding upon the parfiles. The parties agree that this Agreement shaill be reformed 'to repliace such stricken, provision or part thereof with a valid and enforceable, provision which cornies as close as possibleto expressing 'the intention of the stricken provision. 14� This Agreernent contains and embodies the entire and intlegrated agreement between parties hereto and supersedQs all prior negotiations, representations, or agreeirinents, efther writtlen or oral. Project ::fli 180"375.00 Village of Mouln't PirosIPE)Ct, H Support Services Agreement 2019-2022 ��F o M- 111111 xe d Doo ee Dojo ��i es Project Management Plan, schedule, and coordinate the activities that must be performed to complete the project and provide support services. Proactive Maintenance If included, all services described within this section will be provided by Concentric for the specified fee regardless of actual hours of work performed. Proactive Maintenance is provided for hardware that appears in the Hardware List included in this Agreement. If included, Concentric will monitor certain aspects of the IT infrastructure, as well as perform periodic routine scheduled maintenance (detailed in the following table) in order to minimize unexpected system shutdowns by resolving issues before they reach a critical nature. Upon completion of the scheduled service, Concentric will provide written confirmation the service was completed. Scheduled services will be provided during Standard Hours if service does not significantly impact network performance. Scheduled services that may significantly impact network performance, and are not urgently needed to maintain network security, will be scheduled during other hours as agreed upon by Concentric and the Owner. Standard Hours are considered Monday - Friday 7:30 am to 5:00 pm, excluding major holidays. Project ::f't 180"375.00 Village of IMouin't IPir I ) ty IIII.......... Support Services Agreement 2019-2022 The following table details the Proactive services included under this Support Agreement, and at what frequency*: Minimum Service Frequency: Proactive Maintenance rw�ce rw�ce NSA Monthly Monthly Quarterly gnnually Annually Firewall Maintenance • Upgrade Firmware ❑ ❑ ❑ ❑ ❑ •Review Security Logs &Backup Configuration Backup NAS • Upgrade Firmware & Check Free Space ❑ ❑ ❑ ❑ •Check and Back Up Configuration Ser . Review Windows System Logs • Review Windows Services . Apply Windows Updates •Check Drive free Space ❑ ❑ ❑ ❑ .Verify &Update Anti -Virus Software • Verify Backups Functioning Properly • Back Up SCADA Applications. if Applicable • Check UPS Operation Servers: • Perform Updates for BIOS, Drivers, Firmware, etc. ❑ ❑ ❑ ❑ ❑ •Review Server Hardware Operation Servers: • Perform Backup and Anti -Virus Software Version ❑ ❑ ❑ ❑ ❑ Upgrades. Workstation Computers: • Apply Windows Updates ❑ I ❑ ❑ EXI ❑ ❑ .Verify &Update Anti -Virus Software PLC, OIT, &Control Panel Maintenance • Check functionality of Control Panel UPS • Back Up Programs • Check Status of Fuses, Circuit Breakers, &Surge Protectors • Check Control Panel Thermal Management ❑ ❑ ❑ ❑ ❑ � •Check for Environmental Issues with Water, Moisture, Dirt, Dust, etc. • Check for published PLC vulnerabilities and recommend upgrade (to be implemented using Reactive budget) Radio Maintenance � El El El El � • Check signal strength and back up configuration SCADA Alarm Testing • Manually test critical alarms (up to 50) from ❑ ❑ ❑ ❑ ❑ � SCADA to ensure they continue to work properly SCADA Patching • Apply security related updates and patches to � El El � � El SCADA software (excludes full version upgrades, which are handled under Reactive budget) Documentation • Copy Programs, Configurations, &Applications to � El El El El � Concentric Server Verify & Uptlate Network Diagram The frequency intervals highlighted above are typical Concentric -recommended timeframes. IProject „�„t 180"375.00 Village of MountI r I ) ty IIII.......... Support Services Agreement 2019-2022 Te chn o/o q y SCA DA Budget Plannin q Budgeting for SCADA and related technology items can be used to help prioritize and guide decisions and overall budget planning for capital improvements. Concentric believes that providing advanced notice (where possible) of recommended equipment, software, security, and communications improvements will provide a much more effective planning and implementation cycle. When this service is selected, our senior level design staff intentionally review the system architecture to determine the risk and benefit of both inaction or selected improvements. Our staff discusses the recommended improvements, phasing, and costs with you and then provides a letter and prioritized table of recommended improvements that summarize the costs of the recommended initiatives. Budget Planning & Cost Preparation (for following fiscal year) . Budgetary Letter 1 ❑x Third -Pasty Support Rene wa/s The supported system includes hardware and software that may have applicable support and extended warranty agreements that are provided by a third party, such as the manufacturer or vendor/supplier. Once the initial installation's support/warranty period has expired, it is recommended that these agreements are maintained and renewed on a regular basis. If listed in the Included Services & Fees section of this agreement, Concentric will provide the renewals listed in the Third -Party Support Renewal list on Page 10. IProject ::f't 180"375.00 village of Mount I rospE)ty IIIL......... Support Services Agreement 2019-2022 Se�rV���ices Break -Fix (RepalLr_)s Provide as -needed service up to the fee specified in this Support Services Agreement. This service will be provided 24 hours a day, 7 days per week for the length of this agreement regardless of standard working hours. Concentric's daytime and after-hours phone number is 815-788-3600. Concentric staff typically answers the phone during standard business hours. A call center answers the phone after hours or when staff is not available to answer. Concentric will return any phone calls for urgent service within 30 minutes from when the phone call is placed, and dispatch a staff member within 60 minutes if a site visit is required. Impro vem en is Occasionally, staff identify small changes to the system that can have large impacts on operational efficiency, safety, and quality. These improvements can be easily designed and built without use of Consulting & Design services. Consulting & Des4cln Through consulting and design, a system can be effectively maintained, improved, and upgraded. This service will provide for retained smaller project design services as it relates to IT infrastructure, instrumentation & controls, and Supervisory Control and Data Acquisition (SCADA). Project :: f't 180"375.00 Village of IMouin't IP it I ) t y II II.......... Support Services Agreement 2019-2022 Project :,,f,:f 180"375.00 Village of IMouint IPirosjPE:-)C't, III Support Services Agreement 2019-2022 If Third -Party Support Renewals are included as part of this Support Services Agreement, renewals will be processed as listed in the table below: Rockwell Self -Assist Support for: •Automation Control Hardware - RSLogix 500 Standard Edition Software (1012135281) •HMI Software - FactoryTalk Gateway OPC Srvr 5k Tag (2350018606) - FactoryTalk View Client Site Edition Software (2524072388 & 2524072389) - FactoryTalk View Client Site O 5/1/2018 - 4/30/2022 1 $20,605 Edition ESD (2524074350, 2524074351, & 2524074352) - FactoryTalk View Server SE 250 Display License (2528014665) - FactoryTalk View Studio SE for FT View Enterprise (2529041113 & 2529041114) •Information Automation Software - FactoryTalk Historian Site Edition 250 Tags ESD (3317007817) Specter WIN -911 Maintenance 0 5/1/2018 - 4/30/2022 1 $2,500 Support (W07141351026COD) Cisco SMARTnet for IR809 Router (Serial # FCW2118008G) 0 5/1/2019 - 4/30/2022 1 $800 Cisco SMARTnet for ASA5505 0 5/1/2019 - 4/30/2022 1 $765 Firewall (Serial # JMX174740LQ) Kepware Modbus Suite Support O 10/3/2019 - 10/2/2022 1 $850 TOTAL $25,520 Concentric has had discussions with the Village's IT Department and they are going to work together to migrate the existing SCADA virtual server environment to the Village's main IT infrastructure. Doing so will help to reduce some of the overhead SCADA IT costs for the Village by leveraging a common platform. it „D e t ::ft 1 Village of Mountiron I ,) ty II II..........