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Meeting Jan 22, 2019 - COMMITTEE OF THE WHOLEA
Category 4. DISCUSSION
Subject 4.1 2018• ons Year in Review
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Type Discussion
Public Content
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BACKGROUND
The Communications Division of the Village Manager's Office was tasked with setting up, consolidating, and analyzing the
communications efforts the Village uses to inform and engage the public. After almost two years, there is a solid year of data
available to run analysis and, in some cases, enough data to compare to the previous year.
DISCUSSION
There is often a perception that the Village is not doing enough to inform and engage the public. No matter how much
information we push, it seems there is someone who claims they did not know what is going on. The Village ulitilizes many
different tools to inform the public of various news, events and information. Here is a thumbnail of what was utilized 2018 to
inform and engage the public.
Village Communications can be broken down into different four categories:
1. Website
. Social Media
. Direct Email
4. Print
Website Analytics
The Village purchased a third -party software program called SiteImprove that integrates with the website authoring software.
In addition to giving us analytics, the SiteImprove software reports on broken links, misspellings, and ADA compliance. In a
nutshell here is an overview of the Website Analytics for 2018.
Website Visits - 3431496
Page Views - 939,676
Unique Visitors - 189,654
Returning Visitors - 13,106
Bounce Rate - 50.34% (amount of time only a single page is viewed divided by the number of entries on the site.)
Referring sites, pages most visited and additional details are included in the COW meeting presentation on January 22.
With analytics, its important to understand how these variables are defined. Here is how SiteImprove defines Visits, Page
Views, and Visitors.
Visits: A visit is defined - of page requests• .uely identified visitor with a time of no more
than 30 minutes between each page request.
Page Views: A page view is a count of how many times a page has been viewed on a website or the chosen group within
the chosen period of time. All page views are counted no matter how many times a user has visited the website in the
chosen period of time.
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Unique Visitors: Unique visitors are identified as unique visitors if they did not have a persistent or session cookie from
Siteimprove on their browser/device. Treat this metric with caution and look at trending rather than absolute values.
Cookies are specific to browser and device which means that if a visitor is visiting your website using a different browser
or device than before, or has deleted or never accepted the cookie, then that person will be seen as a new unique visitor
even if that is not the case.
Returning Visitors: A returning visitor is a user that has visited your website during the period selected, who has also
visited your website at least one time prior to this period. So if you have 10 unique visitors on your website in January
and five of them have been on your website in a period prior to the period you have selected, then you will have five
returning visitors. Similar to unique visitors, this metric relies on cookie data, so treat this metric with the same caution
and look at trending rather than absolute values.
Bounce Rates cf4O 55% are average according to industry standard. It is not necessarily bad to have a visitor "bounce", or
leave the site after visiting one page particularly ifthey find the information they are looking for onthe first attempt.
Social Media Anallyticm
The Village operates all social media streams via Hoobsuite online software for creation and publication of posts and tweets.
Hootsuite is able to produce customized analytics for Facebook and Twitter. It does not cover Next Door.
The Village's Facebook numbers are down compared to 2017. That is due to Facebook"s changing of its posting algorithms t*
favor posts from people as opposed to businesses or government agencies. Dispite the algorithm change, the Village still fared
well. For example, posts in 2018 averaged of 7.2 shares per post, compared to 7.35 shares per post in 2017.
Facebook Analvtics Overview for all Villaae Paaes (includes Police. Fire. PW. etc. FacebookDaaes):
• Impressions: Impressions are the number of times a post from your page is displayed. For example, if someone sees a
page update in their Facebook newsfeed and then sees that same update when a friend shares it, that would count as
2 impressions.
• Fans: A Facebook fan is a user who likes a particular Facebook page. Users who "Like" a page are able to receive updates
from that page's administrator through status updates, posted content and event invitations.
• Post Shares: A "share" is when someone selects a specific Village post and shares it to their own timeline.
The Village performed much better on Twitter, with increases in every category. Twitter did not change algorithms during this
timeframe.
Twitter Analytics Overview for All Village Pages (includes Police, Fire, PW, etc.. Twitter Pag
2018 2017
Total Tweets 11200 814
Followers 61900 51900
Net New Followers 11100 708
Mentions 452 302
Retweets 426 222
YouTube Anallytics
The Village runs and maintains a YouTube channel for MPDC content, to allow residents without cable, people outside of Mount
Prospect, or those who want to watch our programming at their convenience an opportunity to see our programming in hi
definition. The main focus is the bi-monthly news program, The Mount Prospect Update, local events and informational videos.
Videos produced in 2018 58
Subscribers 261
Watch Time -43,4OOMinutes
Views -15,6OO
Village meetings are not included in the YouTube Analytics; however, views for these meetings are included in the annual
budget.
Nextdoor
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2018
2017
Tota| Posts
11800
21040
Rage Impressions
3.8 Million
5.7 Million
Total Fans
151000
121000
Rage Video Views
671000
1091000
Post Shares
131000
151000
• Impressions: Impressions are the number of times a post from your page is displayed. For example, if someone sees a
page update in their Facebook newsfeed and then sees that same update when a friend shares it, that would count as
2 impressions.
• Fans: A Facebook fan is a user who likes a particular Facebook page. Users who "Like" a page are able to receive updates
from that page's administrator through status updates, posted content and event invitations.
• Post Shares: A "share" is when someone selects a specific Village post and shares it to their own timeline.
The Village performed much better on Twitter, with increases in every category. Twitter did not change algorithms during this
timeframe.
Twitter Analytics Overview for All Village Pages (includes Police, Fire, PW, etc.. Twitter Pag
2018 2017
Total Tweets 11200 814
Followers 61900 51900
Net New Followers 11100 708
Mentions 452 302
Retweets 426 222
YouTube Anallytics
The Village runs and maintains a YouTube channel for MPDC content, to allow residents without cable, people outside of Mount
Prospect, or those who want to watch our programming at their convenience an opportunity to see our programming in hi
definition. The main focus is the bi-monthly news program, The Mount Prospect Update, local events and informational videos.
Videos produced in 2018 58
Subscribers 261
Watch Time -43,4OOMinutes
Views -15,6OO
Village meetings are not included in the YouTube Analytics; however, views for these meetings are included in the annual
budget.
Nextdoor
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Nextdoor is a hyper -local social media site that many former Facebook users now utilize. Participation requires address
verifiation, as it is a private network. There are over 210,000 "neighborhoods" in the Nextdoor network worldwide. It breaks
down the Village into eight neighborhoods and the Village, who is able to be a part of all neighborhoods as a public ageny, can
post to them individually or all of them at the same time. A post from our municipal account also generates an email to the
member. This is a social media site the Village will utilize more frequently in the coming year.
Members - 51150
Households - 16%
Posts - 32
Direct Email Analytics
The Village uses a company called Campaign Monitor to send direct email newsletters (E -newsletters) to residents who sign up
via the website. There are three main newsletters that are sent each month, MP News and Experience Mount Prospect Events
and Experience Mount Prospect Business Deals.
Subscribers - 21883
Campaigns Sent - 38
Emails Sent - 761076
Delivery Rate - 99.7%
Open Rate 40.6%
Unsubscribe Rate 0.1% (62)
The Village excels at direct email campaigns. An open rate of over 40% is significantly higher than the industry average rate for
government agencies, which is 21.2%. The click through rate (someone clicking on a story or item in the E -newsletter to view
details on another webpage) is 5.8%, slightly below industry average of 8.6%, but .9% higher than last year. The bounce rate,
or emails that "bounce" or are undeliverable, was an incredibily low .3% for Village campaigns (industry average is 9.35%).
Print Analytics
The Village sends out press releases, places ads in newspapers, publishes a print newsletter, and creates rack cards and
posters to promote events. While electronic means of communication continue to grow in importance, print still has a place as a
promotional tool.
Press Releases - 60
Village Newsletter - 6 editions mailed out to 25,000 households per edition.
Print Ads Placed in newspapers - 58
Rack Cards and Posters Printed - 41500
In 2018, the Village partnered with the Journal &Topics to produce weeklycontent,-• to support various
Village events (Downtown Block Party, Lions Club Farmer's Market) as well as Village services, such as Village recycling.
Communication Goals for 2019
Since there has been a consolidation of communication efforts through the Communications Division and a creation of a
Communications Plan, there needs to be an effort to expand communication tools, implement the communications structure
written in the plan and provide training for those who are tasked with communicating to stakeholders.
The Communications Division now has a handle on the Village's two main social media platforms, Facebook and Twitter. In
2019, there is a desire to expand to the use of Instagram. Police already has established an Instagram account but has not
done much implementation. The Communications Division would like to add a Village Instagram account and have all the other
departments post their content through it. Instagram is a way of reaching a younger audience, many of whom are no longer on
Facebook. Instagram is a photo and video sharing platform and the majority of the content revolves around positive
experiences, which can be shared or "hashtagged" by members of the community. This is an excellent platform to push positive
news stories and imagery for the Village for things like Fridays on the Green and Ribbon Cuttings.
As mentioned previously, there are plans to expand the Village's presence on Nextdoor. Efforts will continue to expand the
number of Facebook posts and Tweets, and provide training for the Village staff who contribute. Training is one of the best
ways to get staff to be more prolific posters of content.
Social Media Listening
The Village has recently begun a social media listening plan in order to discover what issues may be brewing. This is a time
consuming manual process, and there is no gurantee staff can catch every bit of news related to the Village that is posted on
social media. In 2019, the Village contracted with Hootsuite for a third -party social media listening software called
BrandWatch, to help automate the process. BrandWatch can search the web and alert staff if there notable social media activity
on one of the Village sites, or if certain key words are used. There are several filters that can be set - it not only monitors social
media, it also monitors websites, news outlets, and blogs. It cannot however, monitor private Facebook groups. Staff will
evaluate the effectiveness of this software throughout 2019.
Training
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As related earlier, there will be a concerted effort to train staff members on the website and social media. The Communication
Division has already begun a social media users group that meets regularly to discuss issues on social media posting and best
practices. Staff is investigating the possibility of guest speakers who can speak on various subjects related to municipal social
media. Staff is also looking for seminars and presentations relating to social media for the group to attend.
The website is an area that can benefit from additional staff training. As staff changes occur, new team members need to be
trained, and staff that doesn't touch the website on a regular basis will need to be retrained. Staff is setting up several
courses taught by our internal website "super users", or those with the knowledge and permissions to make edits to all
webpages. Courses will be set up for beginners, intermediate and advanced users.
CONCLUSION
The Village of Mount Prospect has moved rapidly to step up its ability to communicate with the public. While the Village
has made great strides in communication, there is always room for improvement. Technology keeps changing and the way
people gather information and communicate is ever evolving. The Communications Division will strive to keep up with the
changing face of Communication.
Alternatives
1. Information only.
Action2. discretion of - Board.
Staff Recommendation
Presentation is for information only, feedback from the Board is welcom]
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Administrative Content
Executive Content
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Posts: The total number mfposts that have been published mnyour Pages
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Twitter Analytics Definitions
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Tweets by Topic: The list of the most frequently used words and phrases in the tweets that were
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Post Retweets: The total number of times people retweeted your tweets
Engagement byType:
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1117/2019 Standard analytics report
111 5f2019
Pariod [1/l/20118 - 12/31/2018]
A detailed overview of how Wsitors behave on the site, and an insight into what they are looking for,
From referrer sources avid search terrns ffiat Osiors have used to reach the site thrOLIgh to behavior Rracking reWRng to the MOSt POPLAarpogC' on the site and search Berrys visiO, s
are using mternalGy Understand visftor behavior to opfimze the side, and give your visitor's what they are loolong for,
Visits
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343,4,96 939,676 189,654 13,1016 50.34%
No trend data No trend data No trend data No trend data No trend data
0 Visits
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343,,4916 91391,676 1189,654 13,106 50.34%
No trend data No b'end data No trend data No trend data Na trend data
* Pago views
fille:/l/C:/Users/hkVeinst/Desktop/Standa,rd�/`m20analytics�/a`20report.htmI 2/17
,1/1712019
Standard anelyfics repW,
Data overview
Visits
Page Views
Unique
Visitors
Returning
Visitors
Bounce
Rate
y
NUIrch
App
May
June
ALLY
Aucjus
scpefnbcn
October
November
' M 12 0 18
'311,1201'8
4 d T I h'
SM 018
IQGC 8
741/2018
61112018
W ,m 1,8
I fv,f/201
H 2'G13'3
2121,Q018
31112018
4130, 0 1,
5131622"h3
µ3!3Q/2W18
7/31120 18
OV3 , IQ 0 18
W=201 8,
h OP3 1 /20'l 8
IVM2018
I /z, at R
22,612
28,099
26,567
29,902
27,997
32,238
34,193
27M7
30,809
29,96a:
31,110
22,994
63,426
68,373
73,981
83,89$
75,888
82,199
84,811
71,826
77,839
97,813
901,842
68,787
115,733
20,,483
19,481
22,023
20,162
23,290
25,154
191,93i91
22,434
20,837
22,011
16,386
4,54'7
4,610
3,699
3,,731
3,123
3,100
2,596
2,289
2,698
'1,983
2o175
1,520
47.43%,
56.33 %
46,74%
48.81 %
50A4 IX.
53,57%
52,69%
%57 %,
56,29%
43-48%
49,0115 %
46�,27 %
file;/i/C:/Ulsers/hkiainst/Desktop/Standard%20an,,lyt;c,s%2oreport,"�ti),I9 3117
1117/2019
Countries - visits %
th
C -saki Li da
0 18
lrWia
0,27
Uii*nown
0,53
Reserve WPrllvat c
Standard! analyfics report
%I ir B 9 QU U w, Is" M S
Countries
OvervRew of Amor ongm, including % out of the total nurriber of visrlm- Each country is Wei)hfied with a country flag and name, Fhe timince rMe is Aso provided, and a hcegh bounce
rate foV a specific country could inclicate flhM you do riot cater for that specific iudience or the pages by wNch wsitors are entering your site, are not relevant
Unded SLates,
333,347
97,0
49,99%
Resewe d[Private
3,026
411-18%
Urlkglown
1,829
59.70%
India
933,
71,28%
Canada
629
Germany
377
0.1 %
85-68 %
Phjlippnes
368
0.1
53.53%
Derimark
246
<0 1 1%
99.59 %
United Kingdom
197
1 �,,o
65.99%
Korea, Reputific Of
168
92.26%
file://1C:/Users/hkGeirisUDesktop/Standard/20arialytics�/�24report.htm1 4117
1/17/2'019 Standard analyfics report
Traffic Sources
Search engines
Direct traffic
S,ociat media
Extemal referreirs I
Wu
tA�O W"),(J00
External' Referring Dornains
Referring
Visits
Bounce Rate
Pages
29,728
84M %
3
8,7%
3,672
75M %
I
77.90
539
0151%
Wpl/l facebook, com
1,070
76,34%
651
013%
htfjplhwfanef
6511
1 5.38%
21
11
0. 2 K,
MpWlrn h.,icxbo,fakcorn
645
75,20 %
371
01 %
hUlpJInextdnmr,uom
433
84.98%
123
I "XI
309
22M %345
1 o%
263
W07 %
I
247
22.78%
186
1.11 Illo
file:///C:/Users/hkleinstJi esktopIStandrd%20anaVytics�/�20report.htmI 5/17
1117/2019
Standard analytics report
External search terms
Search teirn; that have been used across all search Qnqiries and roferred
visftcws W llhe 5ne Th,,, nurnber of enti,y pages 1"['FlChed thr'OUgh r,r.iCh ,Saadi terlrru IS also displayed
Visits
Bounce
Pages
Rate
Not prfividoo
176,498
4179%
2,910
SpA
Alage of rnouni prc,*pe�1
257
1 ILK 9/6
,amazon
130
100 %
12,
%
mount prosped
69
M23 %
6
village of vw piospec,p
44
18160 %
6
%
11*UrO, prospect vilfte
31
3.85%
4
of motml praspf.IC[ 11
30
145 %
6
CPo I `X,
mounp prosliec.t il
26
15,38%
3,
not firr.Ispect 0
25
28M %
I
01W�Ko 4,1 i7q prospeol fl
2!5
16,00 %
7
mount jwcjspec,;A Iifirims
24
41 6'7 %
I3
rnounilirc,spect org
23
0%
c0N 'P %
rnt prospecl
19
1t 67 %
3
mailbox
111
0%
'Y.
16
G %
4
moul"A pro,,,Per.,,,t Village hall
10
0 %
3
%
v4lage of 'M prosped
'to
0%
3
<0 I 11K,
awoum proqlect ffie departme-01
10
37 0 %
2
171GLU111,
25.00 %
2
nil prospe(,J ptUc wrm ks
1150 %
3
file:1//C./Users/liklleitist)DesktopiSlandard%20anal'ytics%20ireporl,htrnI 6117
1/1712'019 Standard analyfics report
Entry pages
En" pages are the Grst pages vs,IIrjrs curnr,a to when Oiey enter the sile. For each entry page, you cin see Oie number of visits that slorted an mis page, what % of m"'11 ViS49 have
019S Page as the erifily Page and ttrea bounce cele.
The Bounce, rate, is the percentage of single-paqe visits the page has tecomed - I e when a 054or has entered the site on this page and ffion lett the site again without Osifiry
g
another pager A high bounce raie (ov(,�r 501IX,) can irrdic,ate that tine pages by wt' wh v1sitors are enlering your site are not relevant, howeverwhen looking at the bounce rate it is
qmportarit to understand 111ne purpose ot ev(ry pagf� Jacated on your website,
Entries Visits Bounce
Newsletter I Village of Mount Prospect, IL Rate
95,235 1101,082
23.12 %
Employment 11 Village of Mount Prospect, IL
`1 Ups 1*hw, n i mvitpro,spec Loa g/hoor- " &0-ip;,Ippf Y-forfempiny rn e 111, 16,574 26,244
4,8 %,76% 56-38 %
Electronic Payment Options I Village of Mount Prospect, IL
a.)f ghU,paftirnen L, /fimont,4'-FJF-va Orne nlkt dme,, pay me its
7,45,5
24,489
14.12 %
Police Department I Village of Mount Prospect, tL
6,426
91,660,
1,9%
2,8
54.26%
News I'Village of Mount Prospect, IL
5,419
5,533
1,6
8Z86 %
Contack Us I Village of Mount Prospect, 11-
4,774
9,498
1.4 11110
2.8
62.0,2 %
Vehicle Stickers (Must be Purchased Within 30 days) I Village of Mount Prospect, IL
4,334
6,065
11
1,8 %
7833 %
News R Village of Mount Prospect, ti.
0,42
4 044
4,283
1 2 1%
93.92%
News Village of Mount Prospect, IL
hRpflm,w niraurAtyi Ia
4,032
4,,051
2 $1,
12%
8767 %
Building Permits B Village of Mount Prospect, IL
3,936
6,613
i-1
X52 %
Police Department Issues Community Alert I News Villago of Mount Prospect, IL
tI1TpSJA&1h,W Inountpfaspecl,org/i 104 2
3,678
3,83,5
%
91,811 %
Public Works l Village of Mount Prospect, IL
3,602
7e654
2.2 %6
3179 %
"Easy Park" Commuter Parking I Village of Mount Prospect, IL
3,548
4,583
3 11111�
37.15%
Departments I Village of Mount Prospect, IL
httPS flwmw momtimospeO orWrieperm meats
3,494
6,475
10%
1.9%
1111,59%
Vehicle Stickers (Must be purchased Wiffiin 30 days) Village of Mount Prospect, IL
3,469
5,752
1.0
1. 7 1%
63,25%
News I Village of Mount Prospect, ll.
h, rtras, /Nmrb, rric,i Ii dpsOrWHM O'Col Ivo"eO fNow,,4 N evv,Ai 12 1.)/ l 04
3,049
3,167
0,9
93,05%
Fire Department 11 Village of Mount Prospecti, IL
hflj),O/Wl WrVf,tlY'pu,)LptlItprr,@s�)r,,+';l,rroeg(fni(,6v@rlri,o,rni,ilmifIi,4,,-aC-.n,lvmif-trtl,lent
2,862'
4,214
0.8 %
1 2
42,98 %
file�/l/C:/Users,giklainsUDesktop)Standiard%2'Oanalytics%20report,htmlI
7117
141712019
Fourtb of July Parade 1! Village ol Moun:t Prospect, 111.
Hofiday Collection Schedule d Village of Mount Prospect, tL
Uflilly f3fll's (Water/SewedReftgee) d Village of Mount Prospect, IL
Standard analytics report
2,713 3,000
0.8 �111 0.9%
2,467 4,185
2,449 11,074
0.7 % 3 2 ';6,
80.43%
81,43 %
'I 7s2 IV.
fil e: /HC JUsers1h k1 ej n st/Desktop/Stanida rd %' 20 a na lytics%20re port, h tml' W117
1/17Q019 Standard analytics report
Internal search terms that returned results
Sewch terms Ositors used oii your anteimal Search that refunu.,,d resulis
Staflsfic$ ffon, Your n'lteuM 5earch ,yve valuable teedbacR as 10 what visRlors are looking km on your site, ft u5 also qrxA practice, to enter popuiat S(JrCio Q,
'rjfla jpt4) YM'jrer awn seirch
'Mution, to se wlar your usors are exp�erlencim eAnd make appropnate chanqps if you ,.we rOAe to edit yoor sean,h �,,AAW*Ws uesuJK
-
halter S(.,orrhes ea ah Yesuits,
j, mis tlabfe is qiurenOy �.nnply --no data to 6splav
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I M 7/2019 Standard analytics report
Internal search terms
G,eafdi terms vR:,,;iujrs used un your Iriternal search,
S S
dafisflcs from yow aiwmaR search gwe valuable feedback, as to what wsilors are la akmg for on your site it [s also good pracuct. lo 4'nter Populw se-r.uch terms irft yow, owo search
solutjorI, to see what your users am experwindng and make appraprialr' Chariges if You ark';r ab](1, to e6t your sewch solution's resulls
Search
Visits
Searches
exits
eraiplayrnent
346
434
41
0,1 *
I "I %
1"1."C `4
yobs
258
319
43
< 1 "1"',
1 0 1,rI
0,8
bids
253
297
8
,0 1 11",f
90 11%
4`b.'t 11�1$
early vatirig
247
329
22
�O 1 1/4
Lo %
0 4
hows,
180
214
22
<0 1 11/,
0,6%
04 %,
"Gong
179
250
27
k %
0-7 11`11Y�
iY5 111111u
gaobage
'177
218
22
I %
0 6
0A IV,,
recydirig
170
202
20
veNcle, stickem
'166
186
14
I 9r11
0,6 111,
0,2%
vehide s6cker
M2
196
11
yard wasw
160
180
20
I "I",
() 5 %
0 4 1%
leaf pickup
156
176
15
Park I n g
1'156
192
14
r
garige s":11e
144
'187
23
<0a 1 1",
0.6 %
04 %
h9l1loween
141
182
43
cAectropgc vecyclmg
138
"133
31
I %
0, 6 "','6,
0-6 IX1
foia
136
172
2
elecAronics recyc1ing,
115
ISO
14
1
0 4 11116
0, 2 11%
Public wracks
110
123
10
<0.11 'Y,,
19.4 %
0 2 Qf,,
bkxk, parly,
107
121
117
M e:///C)4... sers1h9'4,ie�nsVOesktop/Standard%20anillytics%20report,fitm� 1007
111712'01'9 Standard analytics report
Most popular pages
The 'most i. opuLar pages based an the number rff page'VieWSr
Newsletter I Village of Mount prospect, IL
hfi�.,�s�Hww moluntprospectorg
Employment I Village of Mount Prospect, iL
2 h(4)!F'JhVWVV
Electronic Payment Options I Village of Mount Prospect, IL
3
Pay or View Utility Billi Online I Village of Mount Prospect, IL
4
Utility Bills (WaterlSewer/Refuse) I Village of Mount Prospect, IL
Contact Us l Village Of Mount Prospect, IIL
6 hQpffwww rnourcV,r0,'SpeC[
Police Department I VrHage of Mount Prospect, IL
7 lit tps [boriviN rwx n 1prospeM
Village of Mount Prospect, IL 11 Home
Public Works I Village of Mount Prospect, IL
Solid Waste l Village of Mount Prospect, IL
10
Licenses and Permits fl Villliagie of Mount Prospect, IL
Departments N Village of Mount Prospect, III.
12 h t4oS:fivsn%. rnount, pros PPdr. (V 9adep�rI u O'n Or I iS'
Building Permits l Village of Mount Prospect, It.
13 htipsOe(ww rni:iu Hifpwmspec' argIbuSine S �A ice, rses- a 0 khn q- p i rrfts
14
VeIiiicle Stickers (Must be Purchased 0thin 30 days) 1: Village of Mounr Prospect, IL.
IS hHp,IAvvrw
Customer Service Request (CRM)i l Village of Mount Prospect, IL
16
News li Village of Mount Prospect, IL
17
Meetings and Agendas p Village of Mount Prospect, IL
Is
Page views Visits
1301,535
'101,082
119 %�
29A
33,849
26,244
16 %
7.6
31,550
24,489
3A %
7. "%
29,534 23,241
11 n4 6 8 1%
15,972
11,074
I, I %
3,2 "%
13,012!1
9,498
ti 4 ",1,
P.8 11141
12,959
91660
1.4 %
l! .8 11%
10,540
7,557
1.1 'Y'
22 5'„
10,415
7,654
101,061
7,747
1 1 %
2.3
8,914
7,304
09%
2,1 %'
8,,247
6,475
0'9
1.19 olil,
81114
6,613
0A %
1'9 %
7,150
5,9411
0A %11
"1.7 5""
7,099
6,065
08%
1 8 1%
7,023
4,987
0 7 %
1.5 %
6,67'9
5,098,
0, 7 "Yo
1 5 %
6,671
5,048
Average
page views
per visit
1.29
119
1,29
1,27
'11.44r
11.37
11.34
1.39
1136
1,30
11:22
1:27
11.23
1, 20
1,17
1,41
1,31
1.32
fil e , /9C IU sers/h klemst/Desktop/Stand ard %2 Oa n a I ytics%20re port. htrrit 11117
1'/1712019���a�� Standard enalytacs report
Avera g e
page views
Page views
Visits
per visit
News I village of Mount Prospect, IL
19
6„662
5,533
O. it '11%
r 'IFia
1.20
Calendar 1 Village of Mount Prospect, tL
20
6,6045,043
1.31
Vehicle Stickers (Must the Purchased Within 39 days) p Village of Mount Prospect„ Vit.
21 Mickers
6„332
5,752
Fire Department p Village of M orinl Prospect, ll.
2 P'IINIA.� l('a^d`uNJ`bMd rR1k`tlfirlt'i','�Bu'Ca st&eR.'t.SIJ#' r`F1( �,1r6PIS"r'ar?:o�1 INIIY4w-I;.lk7y33Vu7Vlr'.:a'Y$
5,833
4,214
0,6 aft
1 2 51,
1.36
lfefusORecychn,g f Village of Mount Prospect, 41..
23 V'itt4ama E �r14 'v,rst!;uirkrroth{u'b tare.u.t,Q,arst/u1i is"uPgla�r,;?14k,i1it➢l llC •b rr " Lsa:rtllrl u� a>>9 mJa1tl."r;�rlPr'B� V
5„682
4,747
%,
'i ."�I. aim
1.20().6
"Easy Park" Commuter Parking 11 Village of Mount Prospect, lL.
24
5,511
4„563
(16%
13%
1 20
Organics and yard Waste Collection Village of Mount Prospect, IL
25l"Prm 47. / Fl4 "W"d PL b7 N1'P lb `N') li I..f C' � Rid, ly Gt,6IY ,P ll4t kli' lEtl;'i^ W14 G tiI rc4511 t ,Ndrb rCY.,E YI r&. 1 D
5,179
4,450
lb,6 `j$u
f,3la
�^"l 6,
Holiday Collection Schedule p Village of Mount Prospect, 11..
26 ttPlla,� rB+� wuwr.iirrPaarwl:Nbro li�r�l F.Ar',1d�i;6e4e,nrta os t �larukaV'le�:•• abu ."ls^rNtiwO r,ula."�M o1N�aler lVr.�.hv� cPur:,rtti.b9
4"763
4,185
C1.5 'Vo
1,'2 ,r,
9 9,3
News p Village of Mount Prospect" IL
27 if'-0Il},!F`nrrouu+urr"Yb biuret bn°d:9 Fl r.rt.t'urd;p PlrsP1l B.:Pt ini ,aclircul, l Jc nr,t lQ,`+ra n(V'1,8.;4If
4,621
4"651
ill- J r"r
.! '!'!�a
t t4
News, I Village of Mount Prospect, IL
28 i'ttt ra ur$r7 d uaPPt'pmCl r.r.gag rr 6l r'tl F :RNrrul a dn4"uP a/lJe,vrd,0ile:tb^W" 17i1f "1n4
40515
4,283
0 5 Pav
1.2 %1.t15
Additional Recycling Programs I Village of Mloaurit Prospect, It.
httlS i/wtf4,�a'+ati riauivaliml„aa`C%NPf f,l,Pai'gpYtl,lrpt ltl"V'Y�rkl"Vihlf'lIJ!laIGF`u^l?4?f'k((°mr:v%"JiP(1 ,nla roir.J�l r!4Y!�'a llr4k:.l�At;l!tfIIY.MCYiiii•.
29
4n 1
ref pcliuiryprrrilr.unn�s
,'S
11A3
0 5 `Sp,
tl. 'sfn
e6ulte
36,
4,356
3,7581
n�.are �1r
9.1 ror
' r.
1.'16
N9cveiOporaent Updates p Village of Mount Prospect„ IL
31 htlps. 8'W"V4"wrXaau nttPitz" pt.0„M a 4t'J/ 1d YPak I,d4 a Jtl ia6T'Bd9 Il ujpd lltl's
4,322
3,435
I�.«b �""r ei
1-0°Fri
Y.26
Village Code, Ordinances & Resolutions i Village of tl ourit Prospect, IL
hkli> 1/W!,v ,�db4Atl Gbllroru�a+' lYa r t C NtrVa4.�IraVIPW9hi'Y"nN J ¢lB AVrW,.,aitINYIYPoI {¢PaBO Shpt Yl{ 3i1 :^(JV ItlV ar14 i:;tw-
32
2�3:
rresoltatuaabbs
"452
9.24
Police Department Issues Community Alert I News p Village of Mount Prospect, IL
33 tips ,t,.i;.,mr.r
4,663
3,835
t8.1 %Y
6
1.06
Building permit Application and Inspections I Village of Mount Prospect, lL
i l0:i't'}"v ltJf+"NWw°hY.Vn'fuJ a111imp VV;,�':'r'.1441„`,�, ogISI",us i rhes uflu cejraw0r a ,;arid parm 0.1!iibui41",Prq-p rmii-a plii tlz,,a ll on -ai �rj
3,6'76
3,1158:1'
34 I f's po c iearns
1
,27
Dligital Communications l Village of Mount Prospect, IL.
35 1°rok4p, C ad+u u.rren tarrem4ar'cs,laca l cartlr¢1u.p,.� rtriniurnl JvilY"u t ; 0'd to upuaNrntnenrblrloo ukr� 1•i."aie�umuauiuu a kiarr„.;-riaµ Nay
3,66+8
2,633
0 d %
6'9.8@ ''xi,
tl 3g
Community Development 1 Village of Mount Prospect„ VIL
36 hftp,,ltv✓vw'!&rttrauaruY,Nar�„ pvu� kreargll'z'iitn,urtrraaunit.`Ra`rairrrrku„�rbulir i, urrVn°aprnrsrat
3,467
7"496
0�r�
rt. �I. <5�,5
�
0Jr1%
1,.4t1
Career Opportunities J Villageof Mlount. Prospect, IL.
37
3,453
2396
0A ^'X"
11.5 %
1.23
bile:111.fUsers/hklej,nst/Desktop/Standarde/',2 an:alytl sr'r/"20report.hitml
12/17
1/1712019
Fourth of July Parade I Village of Mount Prospect, IL
38
News b Village of Mount Prospect, It,
39 hftps:JAvww
Board of Trustees 1 Village of Mounit Prospect, IL
40 hftPS:/'(WvVW
fitle:///C':,tUsers/hkleinsVDesktap/Standiard!`/`�20analytics�/�20report.htCTiU
Standard analytics report
Page views Visits
3,376 3,0010
SB 4 ",k 0,9 %
3,341
3,167
0.4 %
9 rota
3,281
2,367
03%
0.7 7
Average
page views
per visit
1,13
malL
mm
113/17
1/17!20119 Standard analytics report
Behavir tracking - most popular page
An overvrew of how visitors reach the mast popWai page, and wheire nhey go afterwards. The onfirG feature erjabfes useirS to expand each eleruent to reaflygef a dear pidwe of
Ositor behavior on the site, and W see deta4od hehadior parterns for ati pages,
vitiRs
Search referrers
Direct traffic (first visit)
Direct traffic (returning visit)
Internal referrers
External referrers,
Internal referrers (not tracked)
Newsletter p Villlage of Mount Prospect, it.
(1'Visit ended
Electronic Payment Options I Village of Mount Prospect, IL
hVri,"v dvwwv/ IHVWIPaspi;u[
Ql,'s Pat t ended
Employment I Village of Mount Prospect, IL
I I Ups/%A" wvy OncmI, tposper� 1 01 1,4/ Nabi wiu I "?
+,") Fav:: m paq(.,
Licenses and Permits I Village of Mount Prospect, IL
Newsletter 1I Village of Mount Prospect, I'L
Meetings and Agendas I Village of Mount Prospect, IL
Customer Service Request (CRM) I Village of Mount Prospect, IL
'wonn
eSuite
14,v,, Nwww "k) idies,dLp fy utjiiPv Nullhav
SourmAesfinations
Focus page
lnemal
External
Untrackabk,
fille rHIC : /Users/h klej nst/De s k1op/Sta nd ard %20a natyfics%20re port, h tm I 14M 7
1/17/2019 standard) anlalyrtics report
Outbound Links,
r_mks that rare rased to leave the website,
Pages
Visits
with link
P v.Pay
ilp.a'./ aver iprruara-pr,�iy �a.;C�'t9 �1Vp`" °r/mpAiornr°.htin1
4,537
1.3%
Sterling Codiifiers, Inc..
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. visits,
Avi5i� is dl--Arjed as a sgimes 0 page retluests frorn Wte carne umquely Oeollified virsilrx wdl'i a wp�, of no mcve thai 30, minulas between, eac'h page rcr'juesL
Page Views:
How tm.hry times a cmtam pF39(l IS MC,(,OiMed c1onrvr O)e s0ecIQU petrind, A Vlficl viskg seeing a pagf,',i on Om vvelbsitp results in pagt, virm
Unique visftomfhe toW number of a-irvtjoe visItors dtdrinq IN selected per*d
. Returning, visitors: A rek"'minij vjsit�,)r is n L[ser tjj,31 1,a s w5ded Your wvebslte donng the park',id wh4) has aIso VIMed your webs!Iv at leiaa ,)ne trjr* prior (c� period,
"llease, Treat flus meft wRth caut*n and Look af locnding iatrwr Mull ab5alute valkam rk)okocs are specific 10 bFows,;j,jrj'fj dfVjC,e ,Njf),Cj) neins' that if a retuming vrsocun,, using A
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. Bounce rate:
Bounce ralle IF, calrulated fron, slngJe-paqtvisRs visas wj,joTO LISerS 'IBVC,,i only sayers rrrus^ pageIjvldr,d by 1he nurribef ofentrws on the sde,
. Reforrem: ExRernal sates and seary..,J) tprnvrs that lr vw IpterFud VisAors to MO SR(l
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Th1,,J page a vusitor sees aftef bamljq referred to the Ve, Enlry Plfiei: an also be, referrod If) k.as erory pages
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1/17/2019 Visitor demographics report
V14/2019
Period: [1/1/2018 - 12/31 M18]
Offizom
A cetaihed oveMew of how vis4ors view the site and an insight mto what to focus on in regards to desugn and implementation,
Corflainh"ng a wealth of dery ogr,,ophic data iflClUding country, browser, operafirky System, screen resolk.ition and organization stafisfics - use this informalion to eif)SLM-' the Site is being
seen and can be used as rnended by your visitors,
Summary — Visits
BrO statisfical and 0SWIl QVeMDw 01 visitor figLffes. The graph details visit patterns across the time period selected.
j f", "oewe,
343,4916 939,676 1891,6 t4 113,106 50.34%
No trend data No, trend data No bend data No trend data No trend data
0 visits
mJy' "�] W
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1117/2019
Visitor demographics report
Summary - Page views
Brief slakilical' and visual overview of visitor figures. The graph details page view pa tie rny ii the Mine pEnod se I ecled.
A,,lla,,,y-, viom"", nsiiiois RW LI rr'l ij'i 7 V [,I k) f a Bouriro ["'Ite
343,496 939,676 189,654 13,10'6 50.34%
No trend data No trend daita, No trend data No U'end data No trend data
�m',, a>OW�
0 Page Views
01,1(6,1 0 ,
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1/17/2019
Visitor demographics report
Data overview
Bounce
Visits
Page Views
Unique Visitors
Returning Visitors
Rate
,January
111/2018
113112018
22,612
63,426
116,733
4,547
47.43%
February
21112018
2/2862018
28,099
68,373
20,483
4,610
56.33%
March
311/2018
3131/2018
26.567
73,981
19,481
3,699
46-74%
April
41112018
Q3012018
29,902
83,891
22,023
3,7311
48.81 %
May
51112018
5/3112018
27,997
75,888
20,162
3,123
50.44%
June
61112018
(363012018
32,238
82,199
23,290
3,100
53.57%
July
?M12018
763112018
34,193
84,8111
25,1154
2,596
52.69%
August
861/2018
813162018
27,007
71,826
19,939
2,289
50.57 %
September
91142018
9/3012018
30,809
77.839
22,434
2,600
56.29%
Ocl&)er
10/112018
10/3112018
29,968
97,813
20,837
1,983
43,48%
November
11W2.018
1113012018
311,110
90,842
22,011
2,175
49.06%
December
1:26'112018
1213162018
22,994
68,787
16,386
1,520
46.27%
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'1111712019 Visitor demographics report
Countries
Overwevy of visdIv, origin, Indudinq
, ?/,, Cx"d of the totA numbpr rpt vipiwrs- Each counvy is OeMded w0h a �xwntry flag and rmirrie,
The bo"nce r',-Ae V� Aso pravkled,
and a high botince
0 7t for a spedfic., 4,,ounvy could ondicale that you do nO cafer for that spudh<; atidionce or the pages by whit"h visitors are entemig
yow site am iiot relevaw,
Visits
Bounce Rate
Urkned SWes
333,347
49.99 QX6
9U '"
Raerved/Prk,,Vp,
3,026
41.18 %
Unknown
1,82,9
54.709 %
firwW1
933
03 %,
C,'A n Z� dH
629
73.61 %
y
377
HAS all.
Ph4ippines
36,8
5153 '%
Drinmwk
246
Urfled Kingdom
1917
I65,43
%
Korea, Repobfic Of
168
92:26 11%
<0- t $"I
Sweden
140
1 %
93,57 %
AI'.mg Kong
'131
9189 1%
<0 1 '3"'
Pdand
126
57,14 %
0,1 1%
Nigeria
1017
82.24%,
Mexico
86
73-26%
<0 f "/"
b-ldonesa'q'
83
93.98%
%SsOan FederwIon
78
%
67 16 rya
Brazil
70
84.29%
France
66
<0 I IN
66,67 %
Japan
65
58.46%
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Visitor demographics report
B'rowsers
Overview of tire browsers ostars Use to view your site mduding 'X, Out ed the total number of visrto�'S rhea, is an urnportant stlVsric to consreder in regards to the design and
functionality of your stylar - especially it¢a jzeabl'e percentage ol' visitors are, uswiq older browseirs which coulld render the website design and lunctionallity differently than wilended-
Otho
4,00
iE
Otvrer; Safah
t, 23
Sa f'IN II 11, 10
Otlher: CIvonieMobj�e
Ckvome Mollifle 7
1 r0
Chrome rnumie afiv
2 54 %,
fl�
obile unknown
M3 114,
Mothle Safari 12,0
Mobile Wad 10,0
1,611 "1",
(ethev Mobese* Safairl
C) 32
Chrome 67'.0
4 A () %,"
hrome 70,0
2 � VII
Chf'OMO 66J)
V�M
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Operating systems
Ove,,rview of the operawig syslems Wsitars use wlien vl%ftir)q YOUr SO, MCIUdiog %+, W of the WWI mmby of visilo4's,
1310s
ClIvIrldows
, Android
fjos x
os
Un0awri
WackB�,,rry OS
�PlaySlzdkm 4 08 555
8SD
Wlay Stafiori 4 (,)S
Oft)YS9,Won 4 OS 6 02
Visits
131,894
38 4
1251, 37
36,4 4 ",'M
52,493
28,615
8.3%
2,379
0,7 No
2,233
0.7 ",'?;
703
0,2 %
21
10
9
%
Bounce Rate
62.05%
35,35 %
61 M %
38M %
42,33%
8179, %
76,24%
6110 %
40.00 %
100%
0,%
01 'A,,
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111 7t20,19 Visitor demographics report
Screen resolution
CPverwew of the iwreeni resifusgn visitors, wae, wj•jvwj ve-rigi your ve- indix.1ing %, mt of tile tota� nwnbeo of o0ars,
Eh e .,cmeniesniwion vpsfiora iise to virwv Ue Me ds are wriporPorit ,m a 6isiuc to coasider in reg a Ms to the clesign and fivictionaMY Of YO it Me - OSPOGWHY if a S12�!,�.tbk.3 of
mitna" are viewing ffia Me on a spil"'Ifter ,(,'repn ra.goligion tharu used infernally HQ develolo the sae,
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Visits
Bounce Rate
175 - b6 7
59,728
iY 7 4 'M,
64,35%
1920 x 1080
39,888
11 611",
3319 0/6
360 x 640
24,745
7 2 "N,
61.99%
41't x 7 3d'-!
24,514
7 1 114
1366- 768
20,961
6 1
35.13 %
320 w 568
17,452
5 1
65,34 %
7rit3 x 1024
16,762
4,9 ",i,
50. 110
Rd4c x 900
14,699
4,3 Iv
40-66 'Vo
1536 - 864
12,053
3 5 1%
33-41
375 M
9,526
2,8%
62A %
1600 906
8,962
33.79 T
2,6 %,,
12&.) v 800
8,429
2, 5 1%,
39�,315 %
360 - 740
7,6211
6138 0/4
i BRO - 1(60
7,597
2 2
32,13%o
U80 x 1024
7,,362
2 4
3197 %
1280 ,, 00
6,736
2, 0 ";/6
3,2.54 %
412 m 846
5,749
59,33%
1024 - 438
kom
1.4 %t,
77, 11 %
412 x 732
4,596
,1 3 111,
64,93I 11�4
Unkno,,&n
3334
I,D 1%53.6
7 %
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Visitor demographics report
Organizations
Overvir'?,woft I &e c5rWww, at ons flhat are V�s I Wig
1he SiRe IdeMified Hirough I P,.Wdross, Pubk, qxqawaWns and ciduc af, ionoIl fn0tWicini czn be dearly idw)Ofied
IP Addresses
Visits
Pages
Cormast Cable Communications I rx•
23,627 1N.;
75,158
8,137
21 9 $6
Con,icasl Ip Services, L LC
15,727 Ws
64,985
7,191
1 a 9 141�1
Wide, Open Ne.sj
5,531 ips
33,137
4,853
96%
Vurizon Meless
f2,530 If's
19,886
2,858
6,8 %
AR Intemel, Soryk,',,,es
1418 IPs
19',0131''3,0411
5-5 �m
Aft Mckbifiiy Lic
1,722 Ws
16,890
2,645
4,9
T-Mcbde� Us. -a loc.
3,387 iPs
14,B74
2,,401
4 `,
3 ,
A" Corp,
5,043 [Ps
12,537
2,482
3,6 lyr,
Sp0m ChIcaqu Pop
1 531 IN,
10,569
11,931
3 1, "",
Village Of MOILK)4 Prospecl
6699,250 162
5,364
2,016
Mernet As�signed Nornbers Auffluway
1,743 IPS
3,0218
1,371
0 9 IYI,
-nrne Warner Cabk?, Internet LIc
1,174 IN
1,779
853
u, 5 IN,
Mouni Pm�ppct Pubfic Ubriary
132 iPs
1,538
1,06�4
0 4
Nlk,msoft CorporaM)m
Sw Ips,
1,439
413
UA '%
Unknown
954 Ws
1,398
709
0A ''/o
Anwoo TPdm0(,�qie,,& Inc-
822 IN
1,357
389
0 4
Rnn
528 if's
1,196
703
tp $ %
Drake Holdmgs Lid::
24 If
1,019
267
3 11%
Goof,�te Lic
'323 IPs
960
632
GA %
CNatler Cornmunications
6,61 Ips,
908
558
r.1 1r111
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Glossary
'Visitor demagrapNcis repaid.
* MAN,
A WWI M delhed as a SWMS A PMe MqWMS Nnadhe Smse unqudy WM*Md wwwr wM a We W naimm Min 30 monutes belween jr ;al) page requed,
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How rriary dines H certain page is ao.,cessed during Me selvchd pood, A valid Slav Seeing a page on Itie website, result,,m orr�e paT,a Yaew
Banco MMI
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0 page sc=
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Visitor behavior repwrt
V1412019
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I'MAMM
A general overview of how Osu ars view and belh,'we on the site
From page view aind Ositor figures, Oirough to country dernographics, r0errers and behavior 4acking from [he most popular page on the site - keep track of the day dO day vgsjtor
activity.
Summary - Visits
Bnel: statishcal and visual Overwew of vis4or figures- The graph details visit pattenis across the time pedod "ie(,ted,
V 1!-,; i l in Pagr,vlq.W:; Umquc,," ReWi ming visjf�'ars E"'Ounce FaN,,,
343,4916 939,676 189,654 13,106 50-34%
No tri,,nd data No treru d �data No trend data No trend data No trend data
Cft
0 Visits
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Visitor behavior report
Summary - Page views
Briefstatisfical and visual overview ol' Ositor figures, The graph details page wew patterns acro,.,s the time period selected.
343,496
No trend data
I,wu',fy ,,Ih I ;,S
939,676 189,654 13,106
No trend data No trend daUi No trend data
0 Page views
Bourw,. I atr,
50.34%
No trend data
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111712019
Data overview
Visitor behavior report
Visits Page Views
jammiry
Vl12018
1f3'N2018
22,612
63,426
Fellimary
2MI2018
2'/28120'18
28,099
68,373
March
W 1 �2 D 18
w3ii2018
26,567
73,981
Ap d
442018
4 /J 0120? a
29,902
83,891
NIAY
S1172018
5/31Q01'8
27,997
75,8,88
Jl.me
6R HW 18
613W201 8
32,238
82,199
July
N12018
V 312010, �
34,193
84,841
kqjst
'11712018
8/3 1120 18
27,007
71,826
S ,
9/921:4'11
913W20I8
30,809
77,839
(X:. ober
WWU18
10/3112018
29,968
97,813
t,7 o V a) b 6�1,
H/11:2018
'11/30/2018
,111,110
90,842
1;0f,�cembpr
12/1/2018
12/31/2016
22,994
68,787
Unique
Visitors
16,733
20,483
191,481
22,023
20,162
23,290
25,154
19,939
22,434
20,837
22,011
16,386
Returning
Visitors
4,547
4,610
3,699
3,731
3,123
3,100
2,598
2,289
2,600
,1, 983
2',175
1,520
Bounce Rate
47.43 %
56.33 'No
46.74%
48.81 %
SOA %
53.57 %
52.49 %
Wi7 %
58.29 %
43.48%
49,06 %
4C27%
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111712019
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Search engines
Direct traffic
Social media
Externall referrers I
Visitor behavior re&rt
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External Referring Domains
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Visitor behavior report
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Referring
Visits
Bounce Rate
Pages
29y728
87%,
84.82 %
3
3,672
1 -1 ""6
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11
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7'7.90
539
1,070
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651
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15.38 %
21
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433
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22,92%
3,45
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159
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1
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119
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Search engines
Search en&es selerdng vigitors to your me
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Visitor behavior report
Visits
162!,226
AIT2 1%
�8,561
2.5 %
5,877
1,7 "l,
652
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174
151
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54
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Vsitor behavior repotl
Extern�al search terms
S e,tii rch terms I ha t Crave b e-e III use d arms+ss a s ea r c I i e rig I n Fa
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Bounce Rate
Pages
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176,498
43.79%
2,9,10
1.4
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257
10,92%
%
130
100%
112
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69
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6
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44
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31
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4
village (9 alOW)l pg'CISped 11
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16
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5
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I 1 1712019 Visitor behavior report
Entry pages
ErOry pages are the first p,,.,Iges visitcirs come to wlien ihey enter the, siIte. For each entry page, you can see the number of visfts thal 1,'III on ibis pagq:.:I,
whoi %
Oftotat visds have,
IhIts page as the entry page and the bourrl;(° rare
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Entries
Visits
Bounce Rate
Village of Mount Prospect, H. 11 Home
95,235
101,082
273 %
29A IX,,
23.12%,
EMPlOYPI 11 Village of Mount Prospect, IL
h[tps1/www mouniprosped
16,57426,244,
%u
%38 %
Electronic Payment Options I Village of Mount Prospect, IL
7,455
24,489
Z2
1412%
Police Department � Village of Mount Prospect, IL
6,426
9,660
19%
2 r 8
6416 %
News l Village of Mount Prospect, iL
htfps iWww
5,419
5,533
1,6 1%
.6 11K�
8186 %
Contact Us I Village of Mount Prospect, It.
4,774
9,,498
62.02 %
Vehicle Stickers (Must be purchased Within 30, days) Village of Mount Pr'o'spect, It
https
4,334
6,065
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78.33 '%
News I VlHage of Mount Prospect, Ill.
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4,044
4,283
93.92 %
News, i Village of Mount Prospect, IL
h4psWwow rnoijndpro*peo.orglt It
4,03'2
4,051
.2
67.6"7°"N
Buildung Permits I Village of Mount Prospect, It
httpsrirr.rolsidcrp.3,936
6,613
1
1,9%
38.52 %
Police Department issues Community Alert I News Village of Mount Prospect, 111.
helps
3,678
3,835
93.611 %
Public Works I! Village of Mount Prospect, It.
3,602
7,654
1,0 14,
2,2
33.79%
"11I Park"' Coninnuter Parking � Village of Mount Prospect, it.
3,548
4,583
1,0 'Xa
1 3 Tie
37.15%
Departments I Village of Mount Prospect, 11.
IN
3,494
6,475
1,9
11,59 %
Vehicle Stickers (Must be Purchased Within 30 days) Village of Mount Prospect, it
5,752
1,60
1,7 %
63-25%
News I Village of Mount Prospect, It,
820/'W42
3,049
3,,167
D 19114
93.05 1%
Fire Department 1:1 Village of Mount Prospect, iL
hHpsWvvwvw
2,662
4,214
D,ti IX",
1 2 ",
42'.96 %
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Fourth of July Parade I Village of Mount Prospect, IL
Holiday Collection Schedule I Village of Molunt Prospect, tL
iMPSIIWWW
Utility Bills (Water)SewerlRefusa) I Viliage of Mount Prospect, 111-
Msdor behavior report
2,713 31000
0,8 111", 0,9 %
2,467 4,18,5
0, 7 %,, I.2 11,
2,449 11,074
03 % 3,2 %,
80,43 %
81.43%
17.52 %,
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MT2019 Visitor behavior report
Internalsearch terms that returned results
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% of total
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346
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Visitor behavior report
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Su arch lerms visiwirs use(] on your Iit errial seardi,
s011sfics from Your imernal sei".,irrh give valuable N'aedback as tO wh,It vsilors are
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434
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258
319
43
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253
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177
218
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170
202
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1616
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vf,hicte sticker
162
'196
11
yard waste
160
180
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eat pickup
1156
176
115,
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parking
156
19:2
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144
187
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141
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11171201'9 Visd r behavior report
Most popular pages
The rnoat ruohaBar pages b nseui on the number of p a<,ye Views,
Page Views
Visits
Average
% of total
% of total
Pa e Views
Per Visit
Vdllage of Mount Prospect, IL p Horne
1 9 HpSJlnvvwwxfluu¢untpr u P ect.o" rat
1301,535
1111',,662
1,1.40,111/1
29'A ii
1,241
Employment � Village of Mount Prospect, BIL.
BtklGa.n°lPw wutaaturat,,rau grn,a,f.,�rrngtdaeaw,a:bra.nr�n trBy•1¢�^au,+o-�rur lrsgrnraeeP,.
33,849
26,244
16 `lk"1,29
6 "11,
Electronic Paynrnent Options l Village of Fount Prospect, IL
Bbtt,'u k,r+P+ � v .urureat,urk,urRu 1 r �Y.a"rrgtalRrlrrnr"G'er+.winter/f�iuou'ua.u_ tBr.'gyra 'nry aeUu,wr lino'.-Lr,.ay¢nrr rrYs
31,550
24,469
3A 'K,
7.6 114,
1,29
Pay or View Utility BM Online b Vtttage of Mount Prospect WL
hRps)/www iris nlpw pr,- Yc1 r9n'R r"I �A ntl, G�rikl N'9r1R"1 G,v 1f4" >d�Y IPe +,rli°f 11fB4 -bell f 1d .n�. & 9 V ,fPl C' .
^� BudiluauR;•Gsldlidy�-luill-pr�z,yuvirrrrt
25,534
2,241
3 1IX,
F.5',b,
1„27
U611ty Bills (aterlSewerP'Pefuse) j Village of Mount Prospect, IL
5 Iptlpsr,fPwwvmot lr' pPgerspectkue'�1�1 ���rrlTr�nn'rv?,PFBie r'dure. r9a y rul'Ora'Ir3UitlwiBllBi'V 4r�IB.avuyruCtsr d.r,a.r4efu su
'15,972
11,074
1, e ' 1;
3.2 ?r,
1.44
Couvtact U's p Village of Mount Prospect, YL
6 trtlqut h"w dwd iu7u u rrtt:urv,bs,ba c,t cau°,g! r ? ui av re0r -0ryanp R l..lfsa
113,0121
9,496
2.8 °k'4,
1.57
Police Department j Village of Mount Prospect, IL.
7 hIY&ur, /Iw ate rurrunuun'klaxra,lua.b,l e�rcgldu^Ia rO„reuuyrrt Ihauln:erw-uBrc�l,+ rwrnt'ur'rt
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9,666
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1.34
Vfliage of Mount Prospect, YL, j Home
9 In191'rs 01w w av reruun.urrtgarqu pr6yR.¢.c.Fr'cg!V'IraFrre
10,546
7,557
t,1 %
2.2 RR,i:
1.39
Public Works p Village of Mount Prospect, IL
p Irltlr•,ffvw° vwuruuar.unt rrr lug t.uau°gP4 torefunar�:nv9rtBaribllr- r7rkti,
10415
7,654
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1.35
Solid I,Ves�te V Vtltage of Mount Prospect, IIL
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7,747
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License's and Permits ]I Village of mounmt Prospect, IL
11 Butt1 ,,Ff uv.Y r u°P41 t"rrBr rt,eurt°,WiOYNaI r "ufVlurrnea.,A ne"JBzr,r¢mlul,,
8,914
7',504
0,9 %
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1,22
Departments 1 Village of MoUFIt Prauspect„ fL
12 hltps 11WW'v.ertoaavr0p'nrneq r a I tl Y g,ru.9a g Y Y'H t,R is
6,247
6,475
0,9%
r.7 4
1:27
Building Per nits l Village of Mount Prospect, IL.
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8 114
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5,9..,4,1
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'1,211'
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1 A7
Customer Service Request (CRM), 11 Village of Mount Prospect, tL.
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7,023
4,9817
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1.4'tl
News I Village of Mount Prospect, t'L.
17 hlt,,a /fwvvv"rd.nlrafluunt,lff.Nrb, t ur7Psacr k.w/oarvvr,
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Meetings and Agendas 1Village of Blount (Prospect„ YL
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1.22
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Visitor b,ehavior report
Page Views
% of total
News p Village of Mount Prospect, 111.
19aspe, GGDT�4M R1M0,12
6,66�2
0 7 1XW
Calendar I Village of Mount Prospect, IL
20.ff
6,604
0. 7 11141
Vehi0e Stickers (Must be purchased Within 30 daiys) 11 Village of Mount Prospect, IL
21Irltd6,332
0,7 %
Fire Department I Village of Mount Prospect, IL
22 hflp�,WAAfm,u
Refuse/Rec:ycling 11 Village of Mount Prospect, IIL
23 Mps,
"Easy Park" Commuter Parking I'Village of Mount Prospect, 111-
24 r0ps�f/mmw rnounr praspect amn,)Wea -1,,mrkiriq
Organics and Yard Waste Collection I Village of Mount Prospect, lL
25 hUp5-/Avw* rnouWpospect,orr.
4
Holiday Collection Schedule I Village of Mount Prospect, IL
26 h"ps//"rw
News I village of Mount Prospect, It.
27'hUps1hm�,Ow I/
News, I Village of Mount Prospect, IL
28ou A Im,, fl 1042!
3
Additional! Recycling Programs ]'Village of Mount Prospect, IL
lfflps
29 recyOmq-p'ugnams
esuite
30
Development updates I VUlage of Mount Prospect, IL
31
Village Code, Ordinances & Resolutions I Village of Mount Prospect, IL
32 re.. oftmun,,.i
Police Department Issues Community Alert 11 News I Village of Mount Prospect, IL
33
Building Permit AppHcafioni and Inspections q Vi"age of Mount Prospect, $L
34
Digital Communications Q Village of Mount Prospect, IL
35 h14)sWiamv
Community Development I Village of Mount Prospect, IL
36, 11UPS fAVvm,,
Career Opportunities p Village Of Mount prospect, it.
37 hqp,,-,1hmW rqo: untpv,,6PF,,Ct pponwulicn-,
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4,703
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4,283
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% of total
5,533
1,15 %
5,043
I's ly,
5,752
1 7 %
4,214
1 2 %
4,747
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4,583
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4,450
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4,1185
1,2 'V.
4,05,1
l.2 Ix,
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3,958
1.2 1,%
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3,435
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3,835
1,1 %
3,058
0.9 %11
2,633
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Average
Page Views
Per Visit
1,20
1.31
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11.20
am
ME,
1,14
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1.1�3
am
am
ml
1.27
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ml
1.23
14,120
1/17/20'19 Visitor behavior report
Page Views
Visits
Average
% of total
% of total
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Special Meeting of the Vlllago Board J Callender V Village of Mount Prospect, IL
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