HomeMy WebLinkAbout13.1 Citizenserve Proposal5/11/2017 BoardDocs® Pro
IN
Agenda Item Details
Meeting
May 02, 2017 - REGULAR MEETING OF THE MOUNT PROSPECT VILLAGE BOARD - 7:00 p.m.
Category
13. VILLAGE MANAGER'S REPORT
Subject
13.1 Accept proposal from Citizenserve to provide Community Development software solution in
an amount not to exceed $132,500.
Access
Public
Type
Action
Preferred Date
May 02, 2017
Absolute Date
May 02, 2017
Fiscal Impact
Yes
Dollar Amount
132,500.00
Budgeted
No
Budget Source
Community Investment Fund (budget amendment required)
Recommended
Accept the proposal from Citizenserve to provide a software solution for the Community
Action
Development Department in the amount not to exceed $132,500.
Public Content
Information
The Community Development Department seeks approval from the Village Board to accept a proposal from Citizenserve to
provide a software solution for the Community Development Department. Citizenserve would address the Village
Strategic Plan's goal to provide exceptional service and provide village services that are responsive to resident and
business needs. The software would provide an online portal for public use, allow for shortened processing/response times,
and eliminate unnecessary or redundant steps in the development review process. Citizenserve would replace the
existing New World community development applications.
Backarou nd
In 2010, the Village purchased an enterprise resource planning (ERP) software program from New World Systems that
included financial management, human resources (HR), community development and utility management modules. The
Village selected the New World software primarily because of its high performing financial management and HR modules
and New World's stated commitment to make needed upgrades to the community development modules in the coming
years. While the Village has been satisfied with the performance of the other modules, the community development
module has never been upgraded by New World and continues to limit the Community Development Department's efforts
to improve its process flow and customer service initiatives.
Since its implementation in late 2011, staff has found New World's community development modules to be inefficient
and not meeting the needs of the department or the public. Consistent feedback from staff users of the software and
from community stakeholders involved in the development process indicate the current software is not user or customer
friendly for many reasons:
New World does not provide an adaptable, practical, secure online portal for public use. The Village did
not implement the New World online portal for community development after determining that it was not user
friendly and would not provide a secure line of communication. Consequently, the public must visit Village Hall to
submit hard copies of applications and plans, or submit via mail; the process continues as submittals are routed
internally for review. There is no method to follow up on the status of the permit online; instead, our
customers must email, phone, or stop by Village Hall, which may be inconvenient for them.
Navigation within the CD module of New World is cumbersome for users; data input is required in
numerous windows for simple tasks, such as entering a code violation complaint. Village staff frequently toggles
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 1/5
5/11/2017
BoardDocs® Pro
between multiple screens to retrieve and/or enter all required information to complete a process. This results in
inefficient use of staff time. For example, a minimum of thirteen (13) different clicks in numerous windows is
required for staff to enter a service case (such as a code violation complaint). Screenshots of this process are
attached for reference.
Reporting functionality is limited and can be inaccurate and/or inconsistent. It is very common for New World to
provide different results when staff runs the same report.
Tables/forms and mail merge templates are difficult to manage; these are key functions which facilitate the
processing of renewals of various licenses. Staff must create new mail merge templates each year and once
they have been used, they cannot be deleted. The system holds numerous outdated tables/forms and mail merge
templates dating back to 2012, making it difficult for the user to know which to select. For example, there are
nineteen (19) mail merge templates for license renewals. Attached is a list of the license renewal templates found
in New World for reference.
There is a long history of outstanding help service cases, in which Village staff has requested action from New
World to address various software issues. Many help service cases were opened beyond one year or have never
been addressed by New World; their support is generally unresponsive. Recent communication from New World
indicates the Village's software version is obsolete and must be upgraded in order to address outstanding issues.
In late 2015, the Village learned the New World software had been acquired by Tyler Technologies. Subsequently in
2016, Tyler informed the Village that previously planned milestones for product enhancements were no longer going to
take place and that the Village needed to perform a mandatory upgrade by year end of 2017. Given the lack of
functionality of the software and the lack of support that New World has provided for the Community Development
Department, investing further into this software does not seem prudent.
Discussion
The Community Development Department believes it is in the best interest of the Village to pursue an alternative
software solution for the reasons stated above and to meet the Strategic Plan's goal to provide exceptional service and
provide services that are responsive to resident and business needs. In addition, staff doesn't believe it makes sense to
invest further in an inefficient software program that does not meet our internal and customer requirements.
Therefore, the department reached out to alternative community development software vendors for demonstrations and
pricing information. The table below details the pricing information for the first year and each year thereafter for four
alternative software systems:
Software System
1st Year Cost
Annual Fee
Citizenserve
$132,500
$49,500
EnerGov (Tyler)
.BasicGov..................................................................................................................
$158,770
$81,770
$554,665
$94,665
Infor (Hansen)
$669,000
$55,000
After hosting demonstrations for each of the software systems listed above, Community Development identified
Citizenserve as the best alternative software system for the department to efficiently operate. Citizenserve is a
straightforward cloud -based software solution that would better meet the needs of staff and customers. Citizenserve is a
comprehensive community development application that includes building permits, inspections, code enforcement cases,
planning and zoning cases, and licensing. One of the biggest benefits to the public would be a customer -friendly online
portal, which would allow for online entry of applications for licenses, permits, planning documents and renewals.
The online portal provides benefits to both the public and internal staff.
• The portal would allow the public to apply and pay for permits, thereby initiating the application submittal and
review process. The software automatically routes the permit submittal to the correct department/staff member for
review, resulting in a streamlined, efficient process.
• Businesses will be able to apply for or renew their business license applications online. Payments for these licenses
could also be accepted.
• Likewise, rental property owners would be able to apply for or renew their rental licenses on line. Applicants would
be able to update information, submit required documentation—including insurance verification or proof of identity,
and pay for their licenses through the online portal.
• Auto -renewals of business and rental licenses can be completed. Citizenserve would automatically and quickly
generate renewal notices to be mailed or emailed to businesses and/or rental property owners.
• The inspection process is greatly improved through the online portal:
o Contractors and/or property owners would be able to request inspections online. Inspections would be
automatically routed to the correct inspector.
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 2/5
5/11/2017 BoardDocs® Pro
o The inspectors would be able to view inspections in calendar format or on a map, they also have the ability
to generate inspection results/reports in the field.
o Custom inspection checklists could be created to mimic our current inspection process.
o Enables inspectors to complete and send inspection reports while in the field, immediately following the
inspection.
Citizenserve reporting options are are much improved over the current software:
o Village staff would have the ability to choose from numerous default reports or to create custom reports.
More importantly, reports can be printed or exported to Excel for manipulation of the data.
o Village staff would be able to create custom metrics viewable from the Citizenserve dashboard for review by
the public. Reports can be in a list, pie -chart, or bar -graph format.
Additional benefits of the transition to Citizenserve include:
• Integration with the Village's CRM application (MP Delivers). Currently, Accela has not successfully completed an
integration with New World to allow for the use of the Village's CRM system, and a fee would be charged for any
attempt at integration. Citizenserve has assured staff of integration with our current CRM system; this eliminates
the need for any "double entry" of service requests into two separate software systems.
• The ability to incorporate the adjudication software as part of the Citizenserve package. The Village currently has
$70,000 budgeted in 2019 to upgrade the adjudication software, and this upgrade would no longer be required.
• Integration with Laserfiche, the Village -wide archiving software. Review letters, photos, adjudication tickets and
similar documents will be archived into Laserfiche through Citizenserve.
• Integration with the Village's Geographic Information System program (GIS). This results in the Village having just
one database for all addressing and parcel (PINS) to maintain and update, ensuring consistency between software
platforms.
• Improved staff productivity due to cleaner navigation. Parcel inquiries will contain all required information on a
single display screen. This should reduce the time required to issue permits as entry will be streamlined.
• Access to basic reports that are built into the software, but also having the option to build or request advanced
reports at no charge. Current New World software provides limited default reports, which can provide inconsistent
information, and custom reporting would come at a fee if requested.
• Easier maintenance of tables and various templates will result in a more user-friendly experience.
• Obtaining a cloud -based software at a reasonable cost.
• Improved customer service responsiveness from the vendor.
Citizenserve software demonstrations took place on January 5, 11, 18 and February 1 of this year and included Village
Staff from various departments. Positive feedback was received not only from Village staff but also from existing
Citizenserve clients the department reached out to for feedback. Comments from existing clients consistently referenced
Citizenserve's ability to meet needs by customizing upon request and responding quickly to customer concerns. Existing
clients of Citizenserve vary in size and include the City of Compton, California, with a population of approximately 96,000,
and St. Charles County, Missouri, serving a population of over 373,000. In addition, the City of Urbana, Illinois is in the
process of implementing Citizenserve.
When compared to the other software alternatives, the cost for Citizenserve is competitive and all-inclusive. The first
year cost to implement Citizenserve would be $132,500. This includes the annual subscription fees for up to 55 users,
the setup, configuration and training, data migration, and integration with mpDelivers, GIS, and Laserfiche. Thereafter,
the cost would be $49,500 each year. The annual fee would cover unlimited data access and customer
support. Continuing improvements to the software would not require major upgrades or additional fees in the future.
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 3/5
Stay
Recommended
Net Cost to Select
One Time Costs
N w
Option:
Recommended
World
Citizenserve
Option
Tyler Required CD Software
Update
N/A
$132,500
Cost to integrate with Accela
..................................................
CRM (MP Delivers) Module
$20,000
Included
(estimated)
Adjudication Software
$70,000
Included
7]
(Estimate)
Total
$90,000
$132,500
$42,500
Annual Fees
$17,000
$49,500
$32,500
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 3/5
5/11/2017
BoardDocs® Pro
If approved by the Village Board, staff estimates that it will take approximately 6-8 months to complete the necessary
data conversion and staff training and that the new software would be operational at the beginning of 2018.
Alternatives
1. Accept the quote from Citizenserve for Community Development software.
2. Action at discretion of Village Board.
Staff Recommendation
Based on the information presented, Staff recommends the Village Board accept the proposal from Citizenserve to provide
a software solution for the Community Development Department in the amount not to exceed $132,500. The $132,500
would cover any additional fees for a credit card payment processor and for Accela (MP Delivers) to integrate with
Citizenserve.
Citizenserve Proposal -March 23, 2017.pdf (483 KB) Hansen Pricing.pdf (3,260 KB)
Existing process to enter case in New World..pdf (2,279 KB)
Existing process to enter case in New World_.pdf (2,279 KB) EnerGov Proposal 3-23-17.pdf (25 KB)
Basic Gov Pricing.pdf (79 KB) Existing License Renewal Templates in New World.pdf (257 KB)
Administrative Content
NB: New World's CD module has NEVER been upgraded? is this correct?
I've made several edits to this memo as the overall wording and feel made me feel as if any task was problematic.
Example: "instead, our customers must email, phone, or stop by Village Hall, which may be inconvenient for them and
disruptive of staff time." Our customers are not disrupting our staff by asking questions, although it should be easier for
our customers to find answers.
How is it difficult to find a template when they are sorted *by date*?
I do not think the section I highlighted in yellow is clear. Would it be possible to present this information in a table? For
example...
Also, is there a plan to measure return on investment?
Executive Content
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 4/5
Net Cost to
Status Quo Option
Price
Recommended
Option
Price
Select
Recommended
Option
One Time Costs
One Time Costs
Tyler Required CD
Software Update
7777
$• • • •
Citizenserve
$132,500
Cost to integrate withCost
to integrate
Accela CRM (MP
$20,000
with Accela CRM (MP
Included
Delivers) Module
Delivers) Module
Adjudication Software
$0,000
Adjudication
Included
(Estimate)
Software (Estimate)
Total
$90,000
Total
$132,500
$42,500
E-7-71
E771
Annual Fees
$17,000
Annual Fees
$49,500
$32,500
Also, is there a plan to measure return on investment?
Executive Content
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 4/5
5/11/2017
BoardDocs® Pro
Motion & Voting
Accept the proposal from Citizenserve to provide a software solution for the Community Development Department in the
amount not to exceed $132,500.
Motion by Paul Hoefert, second by Paul Hoefert.
Final Resolution: Motion Carries
Yea: William Grossi, Eleni Hatzis, Paul Hoefert, Richard Rogers, Colleen Saccotelli, Michael Zadel
hftps://www.boarddocs.com/il/vomp/Board.nsf/Private?open&login 5/5
Rrqposal far �Uhie Village af Mou�ri�t �P�ros�pect
Prepared by
Ray Barker
rav@citizenserve.com
www ll!;CHM
LA3()0,3'!:ll 5,9818
M,///
Rrqposal far �Uhie Village af Mou�ri�t �P�ros�pect
Prepared by
Ray Barker
rav@citizenserve.com
www ll!;CHM
LA3()0,3'!:ll 5,9818
2 1 P z) g
Contents.................................................................................................... 2
CloudComputing......................................................................................
3
Features....................................................................................................
4
Permitting.................................................................................................
5
Plannging& Zoning...................................................................................
6
Code Enforcement....................................................................................
7
Business Licensing.....................................................................................
8
RequestTracking.......................................................................................
9
Concierge Program.................................................................................10
StandardPricing......................................................................................11
Pricing for Mount Prospect.....................................................................
12
VVRh Whentanve" doud cwnpohng ycaj have hcams to fas; scavejeadbg edge ted-uVoWes at a to
cust, I he Menseme chud %was initially launched in 2002, aind h 6 II31110d 1vssed ] over a 3WHk�)111
t1'a1'1&)Ct11d!)1TS, ()vii!i!r []Te last 13 p:mrs be Abnnowe chud Kn had no data loss, nosecurRy loreaddes,
aind ha is sly!stenni uptirwic,
,A,s eiqp",MA dons for onkine seirfsh:es c�oi'ithwe to pow, AMR and BY aganks am presured kii
pmOde oNMe seirvices a AgnWant Wease to the& kidget or I I MAL YVAh the ckizensem���
doud, get your coin stituents" orflane semWes up �:urfd 1x1nh'1g W[flk! IpurdadJdh'ig and easd,jto use
Sd
flu. t 0111 foir)jm)Iur stafill,
31 P a g e
E -Government Statistics
PemeMage cd nimidpaMies Oiat offer onUnskense ap phcation and, ¢eneweiL
Pmrar;Wge of numidpahtim Hot WUn Wine pwil aWhoUmc
..A 679f,
Poumtzge d nmmkoWm W Mmi w"mease in cuumnei mance as a wAt of Owh
orOfiie service offer4tqs:
80,�
PomenWge of rnwhdpaWes Out repon savftip' money as a rewft Gf thefir onbne wrviu e ofteririqsc
Pocentage of nnmOdpahAs trot rupol IM of IT staff as a barrier to pnwidhig cxfline vx',rvVcm
46%
Rwmw NmK D, & RWdA, C INHY TM Eb*WcGirnmrrnnen� Sunmy 'NasNnq�on, DC�MemahonaO
CO,y/Cuunty ManagemwitAssooabor
a 't"
r'' %%
ChjAenseme offers Muut solutions Wed vxith Hch features in a user
frien�|y interfac�. AU of our ounnpmnents, feahures, and !wrwiees are
included vvithevery subscrVtlonwith nohidden Net Throughour
Concierge Pno8rann you'U hawe �U the he|p you need cli�)nfiguring,
inn�|eii, ii, ent� �ng, andusingcitioenserxe
�iwe your cffioens, anol ausiness omners access to your
senvces24-7though die citizenserVii? deAceanl brovvserindependent
on|ineportaL
AfuUyrnoL)i|esio|utimnproVidesyour inspectors mvRhtheMytmaccmss
all system features anslfunctionsfnmnn theRe|d using atab|etor|a,op,
Loadyour (IS |aylerssuohmuzoning diahMand parcel Unes,Tev or W<
upyourfi|essill" li�lueonanna�',�,
Mate ymurown custmmrepmnsm4d)the report vvr�terur|etmursupport
enoneerscreate reports for you at nma�liticn�fl costs. Yll�)u can emsi|y
add pk<harts,bavchart'and Une graphste yournepm,ts,
4|Page
6C WO -Vegan Ung dtiaonsemein
2O1("thein, ornelbmsed lent urc�
and cumombmdmnvwerethe
initia| seUing pointsformurtomn;
howewell,theservcellrll:�Spuns:�
sndcontinuing tm
thesofvvmnehasbeen therea|
keytnthesMwareva
Wh1h cHizeinserve pmmdUhg soRwary ymn coifl:iiactciis,
WNW, cnoinicu:?is, and 3110ll)Clty (MI11011S can apply Or a
peirnt, i.apIIoacll digital Oam, aml pay apokadon hes smAw,
MuradpalAks have reporled Wine apokadons Wough We
cKernme ponal maWng up mmm Am SIX of total pcmdt
appIHcatioins,
a'eate custonri e(] %A110111(flOW rcuutis that AM yaw- Oan ruviem/
jaracess and chgRAy tmd< Own "eview status and comments,
VOth the domment awk, Na ol measure dMances, acki
C;011MIMI�,!Ints, ohal,,res aind ll-hghlkghts to Ilahuuns ainicl
Custorn infles will enums penAts are not issued w[thout the
ree;:juhree�!l approwily After constructilicin '.)c"glins inspectialins Carin ll�ie
requeAed dwrigh die mnline jacrAk Anspectors can enter
inspedioin i D u.ullt d�firecdy fiminir the NeW uMng a nblet mdqAor,:i.
"'Vlltior hirzifll inspedimi has been carnomd cadly gowmate a
coMme af ocmpmx,y cain Ibe prhnd�edl, eriraHed s)r
downloadmi by the appMR, conMwNn or pmper-ty owrom.
5 1 P a g e
Imove 1.0 the (Jidzeinseirve dourt
Musa ciipalities have reported online
applicatOns through the dtiZenserve
portal maHng up imorea than 80% of total
permit appUcaUans.
Vh1%, D I
teM Mi -,--e I
ODI
ON WON
JOB
uq
auuti RI
ry
Z�
m
51%
CRizmnserveManninganhzoning spftxareconnp|ete|yautnnnates
the pnocess of appU:atJon' reOem, r�uthng, and
oubUcnoti:Ication,
AppUcmntycan sumnniappUcations, attach plan documen��and
�paya13pUcationfeesthnmughdie onUnepoqaiARYUcatiunymre
auto nnat|zaUyrouted hotheappropriaterev|eweryjasedonyour
vvorkf|us routey. Tnac< due dates for joubUc wtice and |ega|
a�vertisernentsbased mnthe heariVdams youse|ecL MAW ymur
plan revievv report by se|ecting connmentsfronn a custmnn library
of review connrnentm BectronicaUy connnnent qn plans with the
docunnentrnarhuptoo! byxiding notes, high|ights, an� other
annotations, Through a fiex[b|e and usepfr�end|V intleii face,
cMzenaervehe|pa�ee�yourproje�sorgan|zedandonachedu|e�
~~ ^
2 Mo
II&��r�����....~
6|Page
44 TheonUnepwa| hasvea|ly
he|pedI�Ift 111ovin onthe daily
phmnecaUsaek ingforasta t � son
pnolecA�!S,xviththerepoiring
functionsweCall accurate|j
tr�chourreviexvtinne|inmo,�J,
CRi�!!enserwe cmce enfoncennent software ccinnp|ete|v aut�)nnotes the
�proceys mfopeningcases, yche&uUn8 inspections, reomndingximAtions,
an�i coiar6nating Propedy avxnership, inspectitm resu|m,
photoa, nut[ces' vJo|atiuns, and nates lbeconne an e|ectnmnic record of
each case.
Asafu|h/ mici[�ii|esm|udon, �ns�',)ectorsana nc�Uled ofinspecHons due, can
|mo<u�ppnmpertyo*vnershipinforrnation,add vio|ations,take and Mach
photos, generate ticheto or nmtices of vim|atimn, antl schedu|e re
-
inspectionsaU Kithe field fronnatab|etor |aptotc,
ci���������
7|Page
Ctizenseiirvehas madeo
possib|efor murtohame
access torecmrdsandthe AM/
to entercasedata inthefie|d,
Thisa||oxnsthe officertobe
accuratetothenoinuteu/ith
codeenforcenoent^keepin�the
Wicerinthefie|dand not ata
desk, 1j,
CRy of Boulder
CRAcnanve business WriAng soRwam iLII
thin appkation,
papmen, reWi!w, arid cif biirshriess,
Bushnesses cw S I AMA t a PO W ti0f)S, Upo a iii a:opi'es reiliJred ckxurn?rrts,
arid pay appiHczitlon tees Qn)ugh the Shwenserve onhie partaL Create
coMmahs e deNdency checkhsts basal on apphoubn tgms and qWd,J)f
gerwrate and anaHwif Dehichency P,Iotkev If an hspeWori b requIirii:rd
Ipeforetl asllal*i, cluzeirserve cw aUtOrTraflCaHy riotify your unspecwrs of
pomdIng appkahms and requNd inspollono Upon "End japovan
gonostu I kenw COMM, and cairds that can be niaHiud, ernaHed w
da;')vvni1oaiiiied fircirn the cirflkrie pu:)rtaL.
When it comes binne for ncineWiEfl,, a. Ire at bab:hi einad oii, niiad reinewal
noticesquicW1. (J tizerier vie caan llbe coii a fig4 nrei�i to w ticii-ni.) tkaHy (Eflo i1a te
penaRks and fintera t ficir late ren&mfls, Ucinise N�flders cairn sul,,�)rnit
required dowmeatation such as pin�)o�:: af Iiiiiiiiintity ainiii iinsurairice
viiiiirificitioin through the onhne '�mrtal as Ipairt o�:: their Ilea erise reriewaL,
.. ..... .. ......
d do erv,.; e
9 0 R A 0 ;a
0 M tkn
Mowqo he dRwnwwe dmid
Municipalities leave ireported
online applications tlhirouglh t1he
ciUmnseme pixtal make up more
than 8S% total business license
applications.
Im
8 1 P an g e
ve
MAI
Citizenserxe mcluest tracWng M�mare autcnnates the assignment,
routh&and fu|flUnnentofyour Me&requem.
Your Stem can subnnitrequests On/murrnunicipa|wvebsitethrough the
citizenserveon|ineponaLVWilhoonIgunaWeautonnat[cnauting based on
requesttype, mppnopriate stmffoViU be WWI and can respond to your
c�Bene requests innmediate|W Connnnunkate vvith your Moms
efhective|ymnli�l effickent|y fly usingCitkensen& automatic notffications,
ddwerv,,serV�
�
�..�
ff,�|�—
9|Page
�&AfterVearsmfresearchand
studVingvariouscase
rnana0ernentwe have
found cMoensemetm bethe
III ostcomprehensiveand user
fhend|yso|utioii, onthennaii, <et
Thnough cur Concier@e Progrann every user subscinpdk!In omrnea eids
%ncieqQeNavas 3taistics
un|inni1ed training and support at no adcli1iona| cost, YVur dedicatet
cerfified auplsor1eng�neer and piro�ect nnono8erm/i|| *v0rhv»ith9Ou10 Mqlhpmorw requesu, wKh resjxwse m5mWm*es or mw
con)gurec�bzenserve1rynnee1your need&TheywAcoordinate any other 1 seu
setui)tasks such, asdmta nnigra1imn orrys1em inte8rationtoensureyour oNhpxmrwnetuso rewNpd°nthe same iiw
success. VVhenyou need hetours1affiaawai|ab|e. Qurcertked support 92%
staffmemtersare trainedona||areasofcithenserve,and key will assist Awm@e reomeumemmoh RmrmmTmM
Yoh vv
u xv�thateverymWe need, e guarantee response thnn--ommu�s
e of hour --
mr |ess on your high priority iterns; muraverap reaponsetinne is fifteen |
m�nutes. Fmr your atandard requests, we wvi|| respond an the same
business clay, and our average responsetime is less than four hours,
4��,VVhen11comestoWomerservceandwhsuppoltheytalfall
c�izensemeisatthetopIIA nny|istrankin0#1|kncmtheyhave nnmnymther
users butxvhen | contactthem they make mefee| Re | arn the only userm/ith
theirpemona|,undhddedallentimnE 1j,
C'4V\1c�have beenwkhbtizersemefor mfi�Myearsn0mmndare very
inoprosedm/iththelevel ofsemicevverec6vemndtheapemdofrmponsii,
VVewou|dhigh|yreuommendthem"),j,
Cbyof Athens
&g Mystaf and|oou|dr/tbehappiec beentawoasticin
get ingus uptospeed and he|pinyusvvithchaNestoour nevvprmcedures,
It's |iHike dea|inQvvithgood
�iends��
10|Pa�e 'th I�ve
Cffizenserve pricing ls based on the number of dedicated user subscriptions you need. [:.:ach of your
citizenserve user subscriptions will have access alIl citizenserve components and features.
Training and Implementation per User
111 g e
Annual Fee per User
The followiIing quote has lbeein prepared for You based on our understanding of your needs.
User Subscriptions (55 users at $900 per user per year)
Setup, Configuration, and Training (X users at $600 per
user )
Data Migradon (Permits, Licensiiing, Code Enforcement)
Payment processors Integration*
GIS integration
Rinancial System integration (New World Batch)
Accela Civic Platform
Laser Fiche Integration*
Total First Year Fees
Each Additional Year Fees
*Authorize.net, CyberSource, 11:..1IS, invoice Cloud, HP Convenience Pay Services, Rayl:.Ial, Xpress Bill IPaay
CIviFek, or Unibank. Integration with Payment processor not on this fist willi incur as oneflme charge of
$)'000
**o1ptional integration
121 g e
C 't"
i mensi-z',,;�,,rve
Copyrp lht (D201.5 Online Solutions, ILI....0 AIIII Mghts Reserved. Cptpzen.serve" is a regMered tradeirrnark of
O nliirne Solutions, 11 C.
No pert of tlhu.s document may be reproduced, .stored in retrieval systeirn, or transmitted, in any forrn,, or
lby any means, electrork, meclhaniicall, photocopying, recordiing, or otherwise, without the Iprior consent
of ciidzenaseiwe,. onn.
13 II " a g e
r'' f %'
O
6
.V)
0
u
m
Eaj
Cu
tw
e
(U
(A
c
m
m
-C
E
3i L
CU
E
>:3
0 C
E -
0 Ci
4-
Y
4- -C
c 4-
CU
.>
0
CL
E
(U 0
u
(D
ai "
0
E
CU
ai
>
E
0
E
m 0
aj
❑ aj
aj -c
CL -C o
x
w
0
0
V)
0 C
0
❑ 4�
u
-o ai
ai
.V) c
C
4� m
a
ai
E
00
0) C:
CL *>
.E 0
C: E
w Cu
'
m
0
Lo a
ai E
41 :3
0 Ln
(U
0
4�
0
E
0-
m
ai t
-C 0
4-
(U
w sz
0 ai
=3
Q ai
r_ u
4T
> a;
m
C) F;
4- 0
m
(U
4-
E u
:3
4.
ai
ai
-C
Cy
"w
ai
0 L-
ai
(U
Co
V,
r-
-C
ac
E
o
u
u
❑
o .2
4-
w
❑0
E
E�
4- W
4-
aj
E
0 c
O4M -
a)
>
M
-C
m 0
ai
r
0aj
-0
a) m
ZE ,
'-m
lo 3:
aj a)
C a)U-
0
> aj
u
ai c
"
.0—
m
m
On
M LL
:3 c
0 0
r
0
0
CU
""M
4�
❑
Cu
Cu
E
m
c
OD
0
aj
4-
0
4-1
0
u
0
a)
E
m
u
4�
L_
0
4=
aj
Q)
4-
0
(3)
c
0
ul
fu
0
0
E
®a
L.m
IA. Ln
u
V)
0
(3)
LL
0
C:
Co
Q)
(A
0
-(--c
U
M
E
< un
-r
6
.V)
0
u
m
Eaj
Cu
tw
e
(U
(A
c
m
m
-C
E
3i L
CU
E
>:3
0 C
E -
0 Ci
4-
Y
4- -C
c 4-
CU
.>
0
CL
E
(U 0
u
(D
ai "
0
E
CU
ai
>
E
0
E
m 0
aj
❑ aj
aj -c
CL -C o
x
w
0
0
V)
0 C
0
❑ 4�
u
-o ai
ai
.V) c
C
4� m
a
ai
E
00
0) C:
CL *>
.E 0
C: E
w Cu
'
m
0
Lo a
ai E
41 :3
0 Ln
(U
0
4�
0
E
0-
m
ai t
-C 0
4-
(U
w sz
0 ai
=3
Q ai
r_ u
4T
> a;
m
C) F;
4- 0
m
(U
4-
E u
:3
4.
ai
ai
-C
Cy
"w
ai
0 L-
ai
(U
Co
V,
r-
-C
ac
E
o
u
u
❑
o .2
4-
w
❑0
E
E�
4- W
4-
aj
E
0 c
O4M -
a)
>
M
-C
m 0
ai
r
0aj
-0
a) m
ZE ,
'-m
lo 3:
aj a)
C a)U-
0
> aj
u
ai c
"
.0—
m
m
On
M LL
:3 c
0 0
r
0
0
CU
""M
4�
❑
Cu
Cu
E
m
c
OD
0
aj
4-
0
4-1
0
u
0
a)
E
m
u
4�
L_
0
4=
aj
Q)
4-
0
(3)
c
0
ul
fu
0
0
E
®a
L.m
IA. Ln
u
6
.V)
0
u
m
Eaj
Cu
tw
e
(U
(A
c
m
m
-C
E
3i L
CU
E
>:3
0 C
E -
0 Ci
4-
Y
4- -C
c 4-
CU
.>
0
CL
E
(U 0
u
(D
ai "
0
E
CU
ai
>
E
0
E
m 0
aj
❑ aj
aj -c
CL -C o
x
w
0
0
V)
0 C
0
❑ 4�
u
-o ai
ai
.V) c
C
4� m
a
ai
E
00
0) C:
CL *>
.E 0
C: E
w Cu
'
m
0
Lo a
ai E
41 :3
0 Ln
(U
0
4�
0
E
0-
m
ai t
-C 0
4-
(U
w sz
0 ai
=3
Q ai
r_ u
4T
> a;
m
C) F;
4- 0
m
(U
4-
E u
:3
4.
ai
ai
-C
Cy
"w
ai
0 L-
ai
(U
Co
V,
r-
-C
ac
E
o
u
u
❑
o .2
4-
w
❑0
E
E�
4- W
4-
aj
E
0 c
O4M -
a)
>
M
-C
m 0
ai
r
0aj
-0
a) m
ZE ,
'-m
lo 3:
aj a)
C a)U-
0
> aj
u
ai c
"
.0—
m
m
On
M LL
:3 c
0 0
r
0
0
CU
""M
4�
❑
Cu
Cu
E
m
c
OD
0
aj
4-
0
4-1
0
u
0
a)
E
m
u
4�
L_
0
4=
aj
Q)
4-
0
(3)
c
0
:MD
Oo
I LO
CN
HIM
12
S1,13
(too
14 IS,
I
0
yl
CL
Ai
p.,
0
CL
0
o
ca
C
CD
CL
a)
9 4
IN
c)- E
MIyy,
CL
I
Md U)
m
u
CI
R k
6�
> >
"0.
W
'
ID
OL
IE
k
rynk
rr
x
0
ccis
CL
0
c
0
"0
CL
0
> l x1
E
2
`2
of V!
poll
El
I
9
.... .. .....
. . .... ... ... .......
. ... . ... — -------- ... . ......... .......... . .................... . .. ...... ......
d A
ixs
k
t2
�5
71,
All,
... . ......
J gg
. . ... ..................... . . . .. . .. ... ......... — — -------- . ...... .... . ....... . .
I
9
yyl
all
E�
jr,
PP
W " ,
dr
re,uwww�v`�1�'n��rrii��w�w'w`ii''m�'iam�n'u�.�"�mm�"r (r_W �rrr r�i rri✓sa�mx"�°"rli`rti`"nr ra�`"'"urn'�rT1Jar;�r. ` .
A
Eal
1�� I
f
w
v.x 1 f 1
� W
n.. A16{ Min
:` � ', ;." ..., N/ `�," m ..._._m :" ..,,,�„ywy 'r`er watt t.✓..:: wap„�W,t�tW'7”'.�.�k2'mpPo�C"1>-0V+;W41d�Y�%�'N "r 1 �s�!I�!'Y�w �„��Y�14tXfwn��7r•<s �y
C
� LLW
F --
z
.".: fu
w..
r w
s
;y
x
1
�J d
MY
Wi�gg,
5AM
WWM
•
IIIca
W
•
N
f'
W
All
A
Wi�gg,
5AM
IIIca
f'
721
I 1
Q)
N
Y
N
W
m
0 0
0
O
0
0
0
0
0
`o
0 0
0
0
0
y
W
�
0
0
0
a
Q
0
0
6s
6s
GS
C7
6s
0
ca
o
W
J
Y
U
N
O
O
U
Y
L
U)
N
I�t
n
O
cq
O
O
'C
04
O
�
�
O
U
6
_r--
O
_�
O
O
p
U
�G
r
N
cz
O
O
O
O
CO
O
61, (D
LO
CD
E!?
61t
E!>
CD
60-
N
N
44
Efl
In
N
0
L4
z
z
In
Q
N
P
Y
y
N
N
W
W
W
W
W
W
arz
aaaa
I 1
ry
J _
N
C �
N 7
E U)
N
co
c N
c E
C
cCo
G
L
O
U J
� a2S
0 0
C:
i U)
U E
3 c
0 0 0 °
U) (D (D CD
U W W W
Q)
N
Y
N
m
0 0
0
O
0
0
0
0
0
`o
0 0
0
0
0
y
0
�
0
0
0
a
tq 0
0
0
6s
6s
GS
0
6s
0
ca
o
J
O
N
O
O
LQ
Y
L
U)
N
I�t
n
O
cq
O
O
O
04
O
�
o
O
O
6
O
O -
O
CO
O
O
O
CO
O
61, (D
LO
CD
E!?
61t
E!>
CD
60-
N
N
44
Efl
N
0
64
0
>
60-
P
CO
613
ry
J _
N
C �
N 7
E U)
N
co
c N
c E
C
cCo
G
L
O
U J
� a2S
0 0
C:
i U)
U E
3 c
0 0 0 °
U) (D (D CD
U W W W
Q)
N
Y
N
m
0 0
0
0
0
0
0
0
0
`o
0 0
0
0
0
0
0
0
0
0
0
a
tq 0
0
0
6s
6s
GS
0
6s
0
ca
o
J
N
O
LQ
U)
L
U)
N
I�t
n
O
cq
O
O
O
04
O
O
O
O
O
6
O
O -
O
CO
O
O
O
CO
O
61, (D
LO
CD
E!?
61t
E!>
CD
60-
N
N
44
Efl
N
0
64
0
EF}
60-
ry
J _
N
C �
N 7
E U)
N
co
c N
c E
C
cCo
G
L
O
U J
� a2S
0 0
C:
i U)
U E
3 c
0 0 0 °
U) (D (D CD
U W W W
Q)
N
Y
N
U)
U)
C
Q)
Q
U
LO
LO
J
J
J
U)
U)
U)
O O
O
O
O
O
O
O
O
O O
O
O
O
O
O
O
O
O -
O
CO
O
O
O
CO
O
61, (D
LO
CD
E!?
61t
E!>
CD
60-
N
N
N
0
64
0
EF}
(D
69)
613
ry
J _
N
C �
N 7
E U)
N
co
c N
c E
C
cCo
G
L
O
U J
� a2S
0 0
C:
i U)
U E
3 c
0 0 0 °
U) (D (D CD
U W W W
Y
0
C
U
N
C
LL
Q
Q
E
U
p)
c0
W
Y
00
�
E
U(9
L
O
W
06
Q
l73
VJ
U_
C
�
('
L
O
cu
U
(D
6E
I
C�
0
0
0
0
(D
(D
W
W
W
W
W
W
U)
G1
it
y
m
C
O
V)
V!
O
a
C
t7
W
O O O 0 p
O O O O p
Os Os 4q.
O
O
O
O
p
O
O
O
O
p
O
O
O
O
OEf?
OEf}
O
f0
LLO
M
N
'
ti
0
Ef}
EA
ffl
O O o 0
O O O O
O LO LO Ln
EF} fl- � r—
Efi 603 Efl
OD O 0 OD
N
O
N
U
L
U)
C
O
L
i
O
U
m
m
O
0
(3)
c
w
U
L
N
0 U
O •�
m N
N (U)
E
m �
Q N
E O
O �
cn
N
^O ^O
LL LL
O O
N N
c
LU w
M
O
O
O
O
p
d
O
O
O
O
O
OEf?
OEf}
O
f0
LLO
0
to
(0
L
3
E0
L
O
V
U)
d
y
O
J y
Qo
o
0
0
o
0
0
0
0
0
0
0
0
0
LL
d
0
o�
O
o
o
ti
a
r,-
LO
o
co
to
H
W
m
U
�
=
i
G1
a
C
C
U �
E U
>
(0 N
C
O U
0
O
L
O U
O �
c �
U O
n U
o
m O
a p
a> �
E
U
E
a w
L N
O
U L
O O
L
C
O
U
O
C)
N
U_ E
O
~ cz
O O
�_ L
o a
a) E a
L
O � N
x
Cf) -�;
C L D
Z) o U
O
E
m
Z
^C
LL
0
N
J
Q
H
Z
W
a
LL
Z
O
U
L
(D
O
0
U)
c a
0
o
U
_N
O ca
U)
In p
> w
(o LO
C
f0
(0
3
O
U)
y
O
f6
d
0
CL
w
W
0
U
�
=
i
G1
a
C
C
cLa
O
cn
cn
m�
V
�T!
/�//��
VJ
L
L
a-
a-
V
m
ui
ui
_
%
M
�
E
U)
HT
�>
M
y
E
O
E
c6
L
E
"
M+
t!1
H
H
H
UJ
y
W
U �
E U
>
(0 N
C
O U
0
O
L
O U
O �
c �
U O
n U
o
m O
a p
a> �
E
U
E
a w
L N
O
U L
O O
L
C
O
U
O
C)
N
U_ E
O
~ cz
O O
�_ L
o a
a) E a
L
O � N
x
Cf) -�;
C L D
Z) o U
O
E
m
Z
^C
LL
0
N
J
Q
H
Z
W
a
LL
Z
O
U
L
(D
O
0
U)
c a
0
o
U
_N
O ca
U)
In p
> w
(o LO
co
0
r7
J
F -
z
LU
0
LL
z
O
U
Company
BasicGov
Pricing / Each
Unit/Users
Extension
100-299 Subscribers
$
985.00
65
$64,025.00
Admin Seat
$
600.00
1
$600.00
Developer Seat
$
1,500.00
0
Letters Engine
$
12,000.00
1
$12,000.00
Payment Gateway Cart
$
7,500.00
1
$7,500.00
Fund Accounting/Reconciliation
$
9,375.00
0
GIS ESRI Connector
$
7,500.00
0
GIS SYNC
$
9,375.00
1
$9,375.00
Additional Salesforce License (Portal - Communities) *
2000 logins / MTH
1
$12,000.00
Annual Costs
$105,500.00
Implementation Costs
Permits, Code Enforcement, Portal,
GIS SYNC, Payment Gateway
$
300,000.00
$300,000.00
Plan Reviews
$
50,000.00
$50,000.00
Adjudication
$
50,000.00
$50,000.00
Acella Intergration
$
10,000.00
$10,000.00
Licensing Applications
$
50,000.00
$50,000.00
Total Implementation costs, Includes Conversions
$
460,000.00
$460,000.00
1st year costs
$565,500.00
Each Additional Year
$105,500.00
Optional licensing:
BasicGov Premium Support $21,100.00
Salesforce - Full Sandbox $15,325.00
He stated he might be able to negotiate a little more
0 Mail Merge Templates 1/1
File Edit View Favorites Tools Help
e 4,'
„Convert - r)select
k Home
Fill... jhj Logo Geoc eSui d1l Boar CCF Arse Reco Trea TEST Test TEST Veri Visi Acce
It 0 0
new world' VdIage Of Imount Prospect
myFavorites I Financiall Management A HU[TlaK) ReSOUrces A Conm,ounit,( Dp-,relopmpnf Q Maintenance
Maiil Merge Types F,;rRerrerrdal ±^"
-
Op,�alhng 20L6
xm�
Alarm 20L6
XmI
L. Elevator '/Imt,r 2016-2
xm�
L. Ela,/ntor liltster 2 01
xmi
Op,�alhng 20L5
xm�
Alarm 20L5
XmI
L. Elevator '/ImtHrl
xm�
Operating 2014
XmI
Alarm Re-Icant 201.4
xm�
Alarm 2
XmI
Op��alhng 3
xm�
Ela,/ator Vlaster
XmI
Opp�alhng 2
xm�
Operating
XmI
Ejevator
xm�
Alarfn-Res(dent
XmI
Lllcpdor I0gt
xmk
Liqur
XmI
Jornain\0,11heatle
9,/23,'2016 10:50:17 A11,9
dorn'91M�LONIIe,qtle
9/LEV2016 111:57:43 XV
DO110AXsarendt
2/-1/2016 1126:35 AM
DO '10A] N,,c 5 r 9 u i I I
I/L3,'2016 10:58:25 XV
Jornain\0,11heatle
9/29/2015 2 59:39 PM
dorn'91M�LONIIP,qtle
9/LEV2015 957:10 AM
D0110AIN\sarendt
6/2/2015 3A&21 PNI
Da,,rq
1'D18/2CL44A032 P110
dornain",0Nheatle
10/30/20L4 :3:0&131P1,1
Da,,�q
12,'1= HULL '11:55:04 P110
Darog
1,2,19 2013, 901:43 PM
domamB'Simmons
I'll i1212CL3 344:511 P110
domain",KirnmonE
5/20,2013, 4:07A4 PM
dorn'91M7J Dakar,
1/8/2013 12:00. 58 PM
dornain\SSimeons
12,/19/2OL2 353:18 P11,1
do rn 19 in Da 118"
12,14, 013. 134:56 PM
Jornain\NlDallaa
11/30/20L2 2:42 34 P11,q
dorn'9lm2ADaI18"
111 13012CL2 2A&29 P110
dcmain\1,-Wheatle
d amalt NCWheat [a
DOM,L,,N',;�arendt
DOMAINI,arendt
dcmain\1,-WheatlP
d mai rN,- Wheat [a
DOM,L,,N',;�arendt
Lja I og
dc1q13in\1,-Arhe3tlP
Lja I og
221L3,'2013 1:55 25 NV
Ljaic,g
12/9/2013 9:02:32 PNI
domamB'Simmons
I1I1-1/2013 3:44457 NV
dcmam',,BSimmrs
5,+210/2013 4a0&03 RM
domam,MD,911,95
1,'542013 L2:O1!09 P11/1
dcmavY,,Kirnmor
121L),(2012 3�53:28 N4
domam4MD,911,95
12/4/2012 1135:05 P11/1
dcmavY,,MDa1las
1'11 242:54 Plv�
domamMD,911,95
I L130/2012 2:40 58 NV
0
M