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HomeMy WebLinkAbout4. Discussion of the Village of Mount Prospect Strategic Plan Implementation and Leaders Guide 01/26/2016Village of Mount Prospect: Strategic Plan Implementation Guide in Brief Mount Prospect Vision 2030 represents the BEST OF SUBURBAN COMMUNITIES — THRIVING, PROUD, DIVERSE and CONNECTED — having a RICH HERITAGE, STRONG VALUES, TIMELESS YET CONTEMPORARY ATMOSPHERE. Diverse Community Outreach Strategy Village Manager Organization Assessment Central Plaza Development Plan Triangle Property Development Critical Intersections Analysis and Plan Levee 37 Plan High Priority Police Station Evaluation Report Sakura Property Development Report Alternative Revenue Sources Economic Development Incentives Report Corporate Communications Plan, Position Community Events Inventory/Evaluation Report Moderate Priority Golf Plaza 2 Redevelopment Annexation Report and Policy Direction Capital Improvement Plan and Funding Mechanism Village Government Technology Plan and Funding Long Term Financial Plan with Projections Copyright 0 2015: Lyle Sumek Associates, Inc. Infrastructure Development Business Commercial Business District Governance Cultural Climate The Mission of Mount Prospect Village Government is to ADVANCE OUR COMMUNITY'S COLLECTIVE QUALITY OF LIFE AND POTENTIAL through ADAPTIVE LEADERSHIP (z) and LEADING — EDGE SERVICE DELIVERY. c3> Individual Department Service/Performance Report Legal Services: Review Strategic Plan Implementation Plan and Process Employee Appraisal System Customer Response Management System Schools/Parks Strategy and Outreach Fire Department Service, Staffing and Financial Plan Vehicle Replacement Policy Resident Survey Process/Report Rand Road Corridor Study Village Employee Survey Sidewalk Improvement Policy and Program Wayfinding Signs Sewer Inflow/Infiltration Program Combined Sewer Management/Operation Program Sanitary Sewer Televising/Condition Assessment Sanitary Sewer Flow Monitoring Booster Station 17 Storage Tank Roof Replacement Dark Sky Enforcement and Report Life Safety Codes Single Family Rehabilitation Program (5-8 homes) CDBG: Evaluation Report with Options, Direction Mount Prospect Entrepreneurs Initiative Dish'n Out TV Program Downtown Vacancy Report Project Management/Capital Projects System Computerization Union Contracts: Public Works, Fire, Police Video Surveillance and Door Access Guardian Tracking Installation Affordable Care Act Reporting Automatic Aid Agreements Village -Owned Property Special Events Permits Policy/Applications Medcore System for Workers' Compensation Human Services Forms and Files Alternative Service Locations Fire Standard Operating Guidelines and Procedures Evergreen/Maple/Elevated Tank Water Main Replacement KBC Detention Pond Improvements Isabella Sewer Project Northwest Highway Streetscape Project Central/Weller Pedestrian Crossing Improvements Water Distribution System Remote Sensing Program Prospect Meadows Drainage Improvements Copyright 0 2015: Lyle Sumek Associates, Inc. Shelter Operations Training Information Technology Security Assessment and Strategic Plan Solid Waste Services Report, Contract HIPAA Compliance Procedure Community Connections Center Security Improvements Fire Department Leadership Review Human Services Client Software Customer Service Audit Report Village Website: Redesign Firehouse Software: Refinements Active Shooter Incident Action Plan IAPro Installation Police Ticketing Software Vehicle Replacement Schedule Analysis and Plan Vehicle Maintenance Fee Analysis Village Code: Update (3) Food and Beverage Software: Direction ERP Software System: Updates Fire Engine: Purchase Ambulance: Purchase Public Works Vehicles: Purchase eBilling: Development GIS Upgrades with Archival Laser fiche Metadata Public Works Accreditation and Self Assessment File Vault Digitalization Mobile Integrated Healthcare Village Centennial Celebration KBC Jogging Path Improvements Salt Storage Building New Sidewalks: Design, Construction Arthur/Central Pedestrian Crossing Improvements Downtown Wayfinding Sign: Design, Construction Metra Station Facade Improvements/Building Upgrade Board Room Upgrade: HD Projectors and Monitors Commuter Automated Pay Machines Replacement Automated Water Meter Change Out (100>) J STRATEGIC PLAN IMPLEMENTATION GUIDE 2016 2021 mm* 2030 Mayor and Village Board Mount Prospect, Illinois October 2015 Lyle Sumek Associates, Inc. 9 Flagship Court Palm Coast, FL 32137-3373 Phone: (386) 246-6250 Fax: (386) 246-6252 E-mail: sumekassoc@gmail.com Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Table of Contents Section 1 Strategic Planning for Mount Prospect 1 Section 2 Mount Prospect Vision 2030 2 Section 3 Mount Prospect Village Government: Our Mission 3 Section 4 Mount Prospect Village Government: Core Beliefs 4 Section 5 Village of Mount Prospect Plan 2016 — 2021 5 Section 6 Village of Mount Prospect Action Agenda 2016 18 C Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois 7.. STRATEGIC FRAMEWORK WORK VISION 2030 "Desired Destination for Mount Prospect" PLAN 2021 "Map to Mount Prospect's Destination" EXECUTION "Route for Next Year" MISSION "Responsibilities of Mount Prospect's Village Government" BELIEFS "Expectations of Mount Prospect's Village Employees" Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Vision 2030 Mount Prospect Vision 2030 represents the BEST OF SUBURBAN COMMUNITIES — THRIVING, PROUD, DIVERSE and CONNECTED — having a RICH HERITAGE, STRONG VALUES, TIMELESS YET CONTEMPORARY ATMOSPHERE. N Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Village Government: Our Mission The Mission of Mount Prospect Village Government is to ADVANCE OUR COMMUNITY'S COLLECTIVE QUALITY OF LIFE AND POTENTIAL through ADAPTIVE LEADERSHIP and LEADING — EDGE SERVICE DELIVERY, C Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Village Government: Care Beliefs MOUNT PROSPECT VILLAGE GOVERNMENT: CORE VALUES RESPECT LISTEN ETHICAL POSITIVE AND OPTIMISTIC COMMITMENT TO SERVICE SOUND ANALYSIS AND DECISION MAKING CONSENSUS 0 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Goals 2021 Infrastructure Development Business Commercial Business District Governance Cultural Climate 5 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois GOAL 1 INFRASTRUCTURE: Well Designed, Well Maintained Public Spaces and Facilities 10- Objectives 1. Design and implement upgrades, improvements and maintenance for optimum mobility and system sustainability 2. Provide reliable dedicated funding source for each infrastructure component — flood control, water and 3. Communicate with state and county highway departments to resolve troublesome intersection issues with funding mechanism for possible solutions 4. Ensure sustainable public spaces, facilities and systems that match our needs 5. Provide reliable funding source for roads 6. Improve and maintain infrastructure facilities and systems for public health and safety 7. Protect our investment in these vital community resources and protected private property Short -Term Challenges and Opportunities 1. Mitigating increases to traffic flow and congestion 2. Determining priorities for capital projects 3. Flooding in certain areas and defining Village role and actions 4. Federal and state mandates and regulations 5. Addressing substandard infrastructure in annexed areas: assessing condition and available funding for improvements 6. Making Mount Prospect a more walkable, pedestrian friendly community 7. Defining "sustainability" and its application to Mount Prospect 0 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030:'Mavor and Village Board/Mount Prospect, Illinois 10, Actions 2016 PRIORITY Policy Agenda 1. Critical Intersections Analysis and Plan Top Priority 2. Levee 37 Plan Top Priority 3. Police Station Evaluation Report High Priority 4. Capital Improvement Plan and Funding Mechanism Moderate Priority 5. Street Lights Report 6. Busse Avenue Pedestrian Crossing Management in Progress 1. Sidewalk Improvement Policy and Program: Review/Revision for ADA Compliance, Board Report 2. Wayfinding Signs: Direction, Future Funding 3. Sewer Inflow/Infiltration program: 4. Combined Sewer Management/Operation Program: Report 5. Sanitary Sewer Televising/Condition Assessment 2016 6. Sanitary Sewer Flow Monitoring 7. Booster Station 17 Storage Tank Roof Replacement: Funding Major Projects 1. Evergreen/Maple/Elevated Tank Water Main Replacement 2. KBC Detention Pond Improvements: Design (4) 3. Isabella Sewer Project 4. Northwest Highway Streetscape Project 5. Central/Weller Pedestrian Crossing Improvements 6. Water Distribution System Remote Sensing Program: Initiated 7. Prospect Meadows Drainage Improvements 8. KBC Jogging Path Improvements 9. Salt Storage Building 10. Consider sidewalk maintenance to minimize trips and falls 11. Arthur/Central Pedestrian Crossing Improvements .7 Executive Summary: Strategic Plan Implementation Guide zuio—zuzi—zusuimayor ana village tsoara/mount Prospect, Illinois GOAL 2 DEVELOPMENT: BALANCING PRESERVATION, REVITALIZATION, GROWTH Objectives 1. Attract local and regional customers to Mount Prospect with lively restaurant establishments, shopping choices and a variety of recreational opportunities 2. Facilitate restaurant/shopping development 3. Ensure a continuum of housing opportunities meets residents' evolving lifestyles to allow residents to maintain their connection to Mount Prospect, including senior and young families 4. Encourage continued upgrading of single family housing stock 5. Expand the development of Downtown, Kensington Business Center and the Southside 6. Solicit development proposals 7. Promote "small space" commercial development ► Short -Term Challenges and Opportunities 1. Aging, antiquated housing stock needing modernization or replacement 2. Village's role in land use and development regulations 3. Determining the Village's role and incentives 4. Upgrading older multi -family developments 5. Attracting more restaurants and entertainment venues to Mount Prospect 6. Improving development processes and regulations 0 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois ► Actions 2016 Policy Agenda 1. Annexation Report 2. Comprehensive Plan: Update 3. Zoning Ordinance: Revision 4. Sign Code: Review/Revision Management Agenda 1. Schools/Parks Strategy/Outreach Management in Progress 1. Dark Sky Report: Report and Enforcement 2. Life Safety Codes: Update 3. Single Family Rehabilitation Program (5-8 homes) 4. CDBG: Evaluation Report with Options, Direction PRIORITY Moderate Priority High Priority 0 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois GOAL 3 BUSINESS: STRONG LOCAL ECONOMY, SUPPORT FOR INNOVATION, ENTREPRENEURIALISM AND SMALL BUSINESS ■ Objectives 1. Engage commercial landlords to attract and grow small businesses 2. Identify and market to specific business segments 3. Investigate needs of tech -savvy business to foster growth in the sector 4. Attract businesses with a regional customer base 5. Develop policies to retain businesses 6. Foster a climate for innovation and entrepreneurship 7. Utilize data to focus business development efforts 8. Develop an effective business incubator facility and programs 1! Short -Term Challenges and Opportunities 1. Developing effective programs, services and regulations for small business 2. Defining the Village's policies and role in small business development 3. Attracting sustainable technology related businesses 4. Developing partnerships to support small businesses 5. Vacant and underutilized commercial properties ► Actions 2016 PRIORITY Policy Actions 1. Economic Development Incentives Report High Priority 2. Retail Demographic Study: Update 3. Business outreach/Visitation program Management in Progress 1. Mount Prospect Entrepreneurs Initiative 10 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois GOAL 4 COMMERCIAL BUSINESS DISTRICT: VIBRANT DOWNTOWN AND COMMERCIAL Al2EAS ■ Objectives 1. Create a unique and vibrant sense of place - contemporary, family -friendly and having a lively feel 2. Create a flexible vision of Downtown that is reflective of market conditions 3. Place strategic destination opportunities for commuters, residents, visitors, customers and others 4. Attract businesses to Downtown 5. Partner with business organizations to make our commercial business districts attractive destinations 6. Facilitate traffic and pedestrian movements and stimulate commercial activity 00, Short -Term Challenges and Opportunities 1. Parking in Downtown 2. Aging and deteriorating commercial centers and corridors 3. Revising the Zoning Code to reflect goals and vision 4. Landlords and property owners not maintaining or investing in upgrades for their buildings 5. Code Enforcement: Compliance processes and results 6. Degree of Village regulation versus being "business friendly" 7. Marketing Mount Prospect 8. Defining and funding the Village role 9. Defining the boundaries of "Downtown" 11 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois 10Actions 2016 Policy Agenda 1. Central Plaza Development Plan 2. Triangle Property Development 3. Sakura Property Development Agreement 4. Golf Plaza 2 Redevelopment 5. Randhurst Village Fringe Area Development/Redevelopment 6. Mount Prospect Station Development 7. Downtown Chase Building Management Agenda 1. Rand Road Corridor Study Management in Progress 1. Dish'n Out TV Program: Evaluation, Direction 2. Downtown Vacancy Report Major Projects 1. Downtown Wayfinding Sign: Design, Construction 2. Metra Station Facade Improvements/Building Upgrade PRIORITY Top Priority Top Priority High Priority Moderate Priority High Priority 12 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois GOAL 5 I GOVERNANCE: FINANCIAL SOUND, PROVIllING EXCEPTIONAL SERVICE ► Objectives 1. Examine the municipal service model (core services, level of services and delivery systems) to identify areas for improvement 2. Maintain a solid fiscal position through active stewardship of Village finances and resources 3. Explore and evaluate cost options for provision of core services through consolidation or privatization 4. Ensure policies are responsive to changing local and regional dynamics 5. Maintain a positive political atmosphere by adherence to our community principles 6. Develop and maintain productive local and regional relationships 7. Serve as a responsible steward of Village resources ► Short -Term Challenges and Opportunities 1. Maintaining sound communications with residents and businesses in a changing communication environment 2. Federal and state government mandates and regulatory requirements 3. Delivering Village services in the most cost effective, efficient manner with high level of customer satisfaction 4. Potential loss of state shared revenues from the State of Illinois 5. Actions by the State government that impact Village services and finances 6. Maintaining a top quality Village workforce dedicated to serving the Mount Prospect community 7. Having adequate resources/staffing to support defined Village services 8. Determining how to involve immigrant population in Village government and governance 9. Balancing fiscal conservatism with funding the service needs of the community 10. Retaining a quality workforce during economic recovery .13 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Pros; 00Actions 2016 Policy Actions 2016 Illinois 1. Village Manager Organization Assessment Report 2. Alternative Revenue Sources 3. Village Corporate Communications Plan, Position 4. Village Government Technology Plan and Funding 5. Long Term Financial Plan with Projections 6. Water/Sewer Rates Study 7. Television Programming Management Actions 2016 1. Individual Department Service/Performance Report 2. Legal Service Review 3. Strategic Plan Implementation and Process 4. Employee Appraisal System 5. Customer Response Management System: Development 6. Fire Department Service, Staffing and Financial Plan 7. Vehicle Replacement/Maintenance Policy and Plan 8. Resident Survey Process/Report 9. Village Employee Survey 10. Department Strategic Plans 11. Paid on Call Program Report Management in Progress 2016 1. Project Management/Capital Projects System Computerization 2. Union Contracts A. Public Works B. Fire C. Police 3. Video Surveillance and Door Access: Update 4. Guardian Tracking Installation 5. Affordable Care Act Reporting 6. Automatic Aid Agreements: Review A. Elk Grove B. Prospect Heights 7. Village -Owned Property: Inventory Report 8. Special Events Permits Policy/Applications: Revision (including Waiver Policy) 9. Medcore System for Workers' Compensation: Implementation 10. Human Services Forms and Files: Review/Update PRIORITY Top Priority High Priority High Priority Moderate Priority Moderate Priority Top Priority Top Priority Top Priority Top Priority High Priority High Priority High Priority High Priority High Priority 14 Executive Summary: Strategic Plan Implementation Guide 2016 -2021 - 2030/Mayor and Village Board/Mount Prospect, Illinois ► Actions 2016 (Continued) PRIORITY Management in Progress 11. Alternative Service Locations 12. Fire Standard Operating Guidelines and Procedures A. Changes: Safer Grant Hires B. Completion 13. Shelter Operations Training (with American Red Cross) 14. Information Technology Security Assessment and Strategic Plan 15. Solid Waste Services Report, Contract: Presentation 16. HIPAA Compliance Procedure: Updates 17. Community Connections Center Security Improvements 18. Fire Chief. Selection 19. Human Services Client Software: Upgrade • Phase 1 - Social Services/Nursing • Phase 2 - Mental Health 20. Customer Service Audit Report 21. Village Website: Redesign 22. Firehouse Software: Refinements 23. Active Shooter Incident Action Plan 24. IAPro Installation 25. Police Ticketing Software 26. Vehicle Replacement Schedule Analysis and Plan 27. Vehicle Maintenance Fee Analysis 28. Village Code: Update (3) 29. Food and Beverage Software: Direction 30. ERP Software System: Updates 31. Fire Engine: Purchase 32. Ambulance: Purchase 33. Public Works Vehicles: Purchase 34. eBilling: Development 35. GIS Upgrades with Archival Laser fiche Metadata 36. Public Works Accreditation and Self Assessment 37. File Vault Digitalization 38. Mobile Integrated Healthcare: Development Major Projects 2016 1. Board Room Upgrade: HD Projectors and Monitors 2. Commuter Automated Pay Machines Replacement 3. Automated Water Meter Change Out (100>) 4. Public Works Facility Roof Replacement 15 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois GOAL 6 I CULTURAL CLIMATE: HONORING HISTORY, HERITAGE AND DIVERSITY Objectives 1. Ensure Village policies and practices honor and advance our community character as a diverse, family friendly and connected community 2. Demonstrate commitment as an inclusive community with accessibility for all demographic groups 3. Develop partnerships with business and other governmental units to cultivate opportunities for stakeholder engagement 4. Feature citizen accomplishments, local celebrities and other points of interests 5. Respect diversity 6. Foster a sense of community optimism 7. Encourage connection of "community neighborhoods" 8. Host events that appeal to a wide diversity of residents 9. Target younger audiences so that the community can enjoy the benefit of new, contemporary thinking and to ensure leadership succession 10- Short -Term Challenges and Opportunities 1. Understanding and appreciating different cultures - their values, heritage and traditions 2. Developing effective methods for engaging the community 3. Effectively communicating with all residents 4. Developing residents' ownership and pride in Mount Prospect 5. Differing levels of understanding and tolerance among residents 6. Prioritizing and responding to different cultures and different generations 7. Developing community events that all are invited 16 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois 00- Actions 2016 Policy Actions2016 1. Diverse Community Outreach Strategy 2. Community Events Inventory/Evaluation Report Management in Progress 2016 Village Centennial Celebration: Plan and Implementation PRIORITY Top Priority High Priority 17 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Policy Agenda 2016 "Targets for Action TOP PRIORITY Diverse Community Outreach Strategy Village Manager Organization Assessment Central Plaza Development Plan Triangle Property Development Critical Intersections Analysis and Plan Levee 37 Plan HIGH PRIORITY Police Station Evaluation Report Sakura Property Development Report Alternative Revenue Sources Economic Development Incentives Report Corporate Communications flan, Position Community Events Inventory/Evaluation Report Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois MODERATE PRIORITY Golf Plaza 2 Redevelopment Annexation Report and Policy Direction Capital Improvement Plan and Funding Mechanism Village Government Technology Plan and Funding Long Term Financial flan with Projections 19 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois TOP PRIORITY Individual Department Service/Performance Report Legal Services: Review Strategic Plan Implementation Plan and Process Employee Appraisal System HIGH PRIORITY Customer Response Management System: Development Schools/Parks Strategy and Outreach Fire Department Service, Staffing and Financial Plan Vehicle Replacement Policy Resident Survey Process/Report Rand road Corridor Study Village Employee Survey Kit, Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and V i I lage Board/Mount Prospect, Illinois V illage of Mount Prospect Management in Progress 2016 1. Sidewalk Improvement Policy and Program: Review/Revision for ADA Compliance, Board Report 2. Wayfinding Signs: Direction, Future Funding 3. Sewer Inflow/Infiltration Program: Revision 4. Combined Sewer Management/Operation Program: Revision 5. Sanitary Sewer Televising/Condition Assessment: 2016 6. Sanitary Sewer Flow Monitoring 7. Booster Station 17 Storage Tank Roof Replacement: Funding 8. Dark Sky Enforcement and Report 9. Life Safety Codes: Update 10. Single Family Rehabilitation Program (5-8 homes) 11. CDBG: Evaluation Report with Options, Direction 12. Mount Prospect Entrepreneurs Initiative 13. Dish'n Out TV Program: Evaluation, Direction 14. Downtown Vacancy Report 15. Project Management/Capital Projects System Computerization 16. Union Contracts A. Public Works B. Fire C. Police 17. Video Surveillance and Door Access: Update 18. Guardian Tracking Installation 19. Affordable Care Act Reporting 20. Automatic Aid Agreements: Review A. Elk Grove B. Prospect Heights C. Des Plaines D. Arlington Heights 21. Village -Owned Property: Inventory Report 22. Special Events Permits Policy/Applications: Revision (including Waiver Policy) 23 Medcore System for Workers' Compensation Implementation 24. Human Services Forms and Files: Review/Update 25. Alternative Service Locations 26. Fire Standard Operating Guidelines and Procedures: Review and Report 27. Shelter Operations Training (with American Red Cross) 21 Executive Summary: Strategic Plan Implementation Guide GV 10 —GVG 1 — GV-1V/Mayor anu v mage rsoaraiviouni rrospect, minis 28. Information Technology Security Assessment and Strategic Plan 29. Solid Waste Services Report, Contract: Presentation 30. HIPAA Compliance Procedure: Updates 31. Community Connections Center Security Improvements 32. Fire Department Leadership Review 33. Human Services Client Software: Upgrade • Phase 1 — Social Services/Nursing •Phase 2 — Mental Health 34. Customer Service Audit Report 35. Village Website: Redesign 36. Firehouse Software: Refinements 37. Active Shooter Incident Action Plan 38. IAPro Installation 39. Police Ticketing Software 40. Vehicle Replacement Schedule Analysis and Plan 41. Vehicle Maintenance Fee Analysis 42. Village Code: Update (3) 43. Food and Beverage Software: Direction 44. ERP Software System: Updates 45. Fire Engine: Purchase 46. Ambulance: Purchase 47. Public Works Vehicles: Purchase 48. eBilling: Development 49. GIS Upgrades with Archival Laser fiche Metadata 50. Public Works Accreditation and Self Assessment 51. File Vault Digitalization 52. Mobile Integrated Healthcare: Development 53. Village Centennial Celebration: Plan and Implementation 22 Executive Summary: Strategic Plan Implementation Guide 2016 —2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Major Projects 2016 1. Evergreen/Maple/Elevated Tank Water Main Replacement 2. KBC Detention Pond Improvements: Design (4), Construction (2017 — 1) 3. Isabella Sewer Project 4. Northwest Highway Streetscape Project 5. Central/Weller Pedestrian Crossing Improvements 6. Water Distribution System Remote Sensing Program: Initiated 7. Prospect Meadows Drainage Improvements 8. KBC Jogging Path Improvements 9. Salt Storage Building 10. New Sidewalks: Design, Construction 11. Arthur/Central Pedestrian Crossing Improvements 12. Downtown Wayfinding Sign: Design, Construction 13. Metra Station Facade Improvements/Building Upgrade 14. Board Room Upgrade: HD Projectors and Monitors 15. Commuter Automated Pay Machines Replacement 16. Automated Water Meter Change Out (100>) 17. Public Works Facility Roof Replacement pg. 23 Village of Mount Prospect STRATEGIC PLAN IMPLEMENTATION GUIDE 2016 2021 2030 ammum— ME* MoLint T ro.,,})tct Mount Prospect, Illinois October 2015 OilLyle Sumek Associates, Inc. Phone: (386) 246-6250 9 Flagship Court Fax: (386) 246-6252 Palm Coast, FL 32137 E-mail: sumekassoc@gmail.com Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Table of Contents Strategic Planning for Mount Prospect Mount Prospect Vision 2030 Mount Prospect Village Government: Our Mission Mount Prospect Village Government: Core Beliefs Village of Mount Prospect Plan 2016 — 2021 Village of Mount Prospect Action Agenda 2016 1 3 9 13 19 42 This report and all related materials are copyrighted. This report may be duplicated for distribution to appropriate parties as needed. No unauthorized duplication is allowed, including for use in training within your organization or for consulting purposes outside your organization. All requests for duplication must be submitted in writing. Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois STRATEGIC PLANNING FOR MOUNT PROSPECT Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/1\4ayor and Village Board/Mount Prospect, Illinois Strategic Planning Model for Mount Prospect Value -based principles that describe the preferred future in 15 years Strategic goals that focus outcome -based objectives and potential actions for 5 years Focus for one year — a work program: policy agenda for Mayor and Village Board, management agenda for staff; major projects Principles that define the responsibility of City government and frame the primary services — core service businesses Personal values that define performance standards and expectations for employees VISION Destination "You Have Arrived" PLAN Map "The Right Route" EXECUTION "The lrgt Dir Right Direction" MISSION Vehicle "The Right Bus" CORE BELIEFS "The RFuel ight People" Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 2 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois MOUNT PROSPECT VISION 2030 Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Vision 2030 Mount Prospect Vision 2030 represents the BEST OF SUBURBAN COMMUNITIES — THRIVING, PROUD, (2) DIVERSE (3) and CONNECTED (4) — having a RICH HERITAGE, (5) STRONG VALUES, (6) TIMELESS VET CONTEMPORARY ATMOSPHERE. (7) Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 4 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Vision 2030 PRINCIPLE 1 THRIVING 00- Means 1. Growing local economy with successful Mount Prospect businesses 2. Having a robust climate for retail and restaurant businesses 3. Having residents viewing the community as thriving, overcoming misperceptions and misinformation 4. Having a low commercial vacancy rate 5. Having Mount Prospect as a regional destination 6. Having businesses investing in Mount Prospect 7. Having an active life style with amenities for all generations 8. Having opportunities for a healthy and active life style PRINCIPLE 2 PROUD Means 1. Having a strong sense of community 2. Having residents and community organizations contributing to a better Mount Prospect community 3. Having a reputation as a great place to raise children 4. Having Village managers and employees taking pride in service to the Mount Prospect community 5. Having children raised in Mount Prospect return to raise their families 6. Having the Village government reaching out to all neighborhoods 7. Having a unique community identity as Mount Prospect 8. Taking pride in saying "I am from Mount Prospect" 9. Having residents enjoying their lives in Mount Prospect Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 5 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois PRINCIPLE 3 DIVERSE 00, Means 1. Being an inclusive community that welcomes ALL — cultural backgrounds, ages, demographics and incomes 2. Having a diverse business community — types, employment opportunities, entertainment venues 3. Having residents open and accepting 4. Having a community that values and respects differences 5. Learning from others — cultures and ages 6. Having housing available for low income families 7. Having community festivals celebrating various cultures but open to all to enjoy 8. Being recognized as a "global community" 9. Having all residents feeling comfortable PRINCIPLE 4 CONNECTED ■ Means 1. Being strong advocates for the Mount Prospect community at the regional, state and federal levels of government 2. Using contemporary methods to inform residents and businesses 3. Having state-of-the-art information technology for businesses and residents 4. Having proactive communications with residents 5. Providing regional leadership on critical issues of importance 6. Having efficient traffic flow throughout the community 7. Working with other municipalities for more effective service delivery and advocacy 8. Involving residents in the governance and policy development processes with active resident engagement on boards and commissions Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 6 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois PRINCIPLE 5 RICH HERITAGE ► Means 1. Celebrating and respecting the community's history and traditions 2. Being a family friendly community for all generations 3. Recognizing and honoring the contributions of others to the community 4. Embracing the community's history 5. Recognizing the community's 100th anniversary 6. Educating new residents on the history of Mount Prospect 7. Having well maintained public infrastructure and facilities PRINCIPLE 6 STRONG VALUES ► Means 1. Being a family oriented community 2. Providing municipal services valued by residents and delivered in the most cost effective manner 3. Having residents working to solve problems and to create a better future 4. Having top quality public education 5. Being a safe community — any place and any time 6. Becoming residents "hometown" 7. Being the community where you want raise children Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 7 Strategic Plan Implementation Guide: 2016-2021 —20', 0. �1av or and Vi l lace Board/Mount Prospect, Illinois PRINCIPLE 7 TIMELESS YET CONTEMPORARY ATMOSPHERE Means 1. Having a sense of optimism about Mount Prospect's future 2. Being open to new ideas and embracing change 3. Attracting new and emerging businesses to Mount Prospect 4. Having a business friendly reputation and Village processes 5. Having a range of housing choices for all families 6. Attracting new residents to Mount Prospect 7. Anticipating the future needs, issues and opportunities 8. Knowing current worldwide and national trends and applying when appropriate to Mount Prospect Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois MOUNT PROSPECT GOVERNMENT OUR MISSION Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Village Government: Our Mission The Mission of Mount Prospect Village Government is to ADVANCE OUR COMMUNITY'S COLLECTIVE QUALITY OF LIFE AND POTENTIAL (1) through ADAPTIVE LEADERSHIP (2) and LEADING — EDGE SERVICE DELIVERY. (3) Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 10 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Town Government: Our Mission PRINCIPLE 1 ADVANCE OUR COMMUNITY'S COLLECTIVE QUALITY OF LIFE AND POTENTIAL ► Means 1. Listen to and understanding the needs of the community — residents and businesses 2. Providing well designed and well maintained Village infrastructure and facilities 3. Providing reliable, top quality services necessary for daily life 4. Providing effective and appropriate response to calls for service — emergency and non -emergency 5. Creating a safe community — residents feeling safe and secure 6. Enhancing property values through land use and development regulations 7. Providing opportunities for an active and healthy life style PRINCIPLE 2 ADAPTIVE LEADERSHIP ► Means 1. Creating an organizational climate that encourages creative thinking and innovative actions 2. Knowing global and national trends and evaluating their impact on the Mount Prospect community 3. Developing and using the strategic plan and processes 4. Willing to take reasonable, calculated risks 5. Having the Village government working together as a team 6. Seeking and using feedback and learning for the future 7. Understanding the community 8. Engaging the community in Village operational processes Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 11 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois PRINCIPLE 3 LEADING — EDGE SERVICE DELIVERY 10- Means 1. Evaluating Village services and exploring ways to improve 2. Providing basic services that are responsive to the community needs 3. Having a professional, top quality Village workforce dedicated to serving the Mount Prospect community 4. Knowing "best practices" in municipal services and their possible application to Village government 5. Delivering Village services in the most efficient, cost effective manner 6. Exploring opportunities for regional service collaboration Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 12 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois MOUNT PROSPECT VILLAGE GOVERNMENT: CORE BELIEFS Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 13 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois MountProov"ect Village Government: Cope Values MOUNT PROSPECT VILLAGE GOVERNMENT: CORE VALUES RESPECT (l) LISTEN (1) ETHICAL (3) POSITIVE AND OPTIMISTIC (4) COMMITMENT TO SERVICE (5) SOUND ANALYSIS AND DECISION MAKING (6) CONSENSUS (7) Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 14 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Village Government: Core Values — Definition BELIEF 1 RESPECT ► Means 1. Taking responsibility for your decisions and actions 2. Respecting the Village government and officials — the institution 3. Communicating in an honest and straightforward manner 4. Delivering on your promises and commitments 5. Being nice — courteous and gracious 6. Acting with compassion 7. Welcoming all — employees and customers 8. Taking pride in serving others BELIEF 2 LISTEN ► Means 1. Understanding the context of the situation 2. Listening and understanding where people are coming from 3. Providing a complete, direct response to a question 4. Listening and understanding before responding 5. Being open to communications from others 6. Keeping others informed — avoid last minute surprises 7. Encouraging others to communicate in an open manner Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 15 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount BELIEF 3 ETHICAL ► Means 1. Acting in an ethical manner — beyond question 2. Doing the right thing when no one is looking 3. Acting in a professional manner — meeting and exceeding standards 4. Acting in a legal manner — following the law 5. Knowing and applying ethical standards 6. Working for the best interest of the Village — no personal agendas Illinois BELIEF 4 POSITIVE AND OPTIMISTIC ► Means 1. Demonstrating a positive attitude 2. Looking for ways to say "yes" 3. If you must say "no", taking the time to explain your decisions and actions 4. Present a positive image for the Village 5. Being open to new ideas and change 6. Looking for better ways to serve the community 7. Going the extra mile 8. Being willing to help others to be successful in serving the community 9. Bringing energy to the team Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 16 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount BELIEF 5 COMMITMENT TO SERVICE ► Means 1. Acting with a sense of urgency 2. Going beyond what is expected 3. Doing your job to the best of your abilities — giving your best effort 4. Developing skills and proficiencies 5. Taking pride in serving others — willing to put name on the final product 6. If you cannot serve the customer, personally linking the customer to the individual who can help them 7. Developing your knowledge and skills 8. Using the Village team and outside resources when necessary Illinois BELIEF 6 SOUND ANALYSIS AND DECISION MAKING ► Means 1. Presenting complete staff reports and data based recommendations 2. Using the Village's Strategic Plan in decision making and service delivery 3. Defining and evaluating the problem before taking action 4. Developing a plan to implement changes 5. Providing thoughtful recommendations 6. Understanding the big picture 7. Setting achievable goals and expectations 8. Taking time to evaluate outcomes and consequences 9. Seeking and using feedback to improve Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 17 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois BELIEF 7 CONSENSUS 10- Means 1. Working as part of the Village team 2. Supporting the decision and direction 3. Collaborating with others to find consensus and new ideas 4. Building consensus in the community 5. Working with others to find common goals or direction 6. Being willing to compromise for the greater good Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 18 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois MOUNT PROSPECT PLAN 2016 - 2021 Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 19 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Mount Prospect Goals 2uz1 Infrastructure Development Business Commercial Business District Governance Cultural Climate Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 20 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Goal 1 Infrastructure: Well Designed, Well Maintained Public Spaces and Facilities OBJECTIVES 1. Design and implement upgrades, improvements and maintenance for optimum mobility and system sustainability 2. Provide reliable dedicated funding source for each infrastructure component — flood control, water and 3. Communicate with state and county highway departments to resolve troublesome intersection issues with funding mechanism for possible solutions 4. Ensure sustainable public spaces, facilities and systems that match our needs 5. Provide reliable funding source for roads 6. Improve and maintain infrastructure facilities and systems for public health and safety 7. Protect our investment in these vital community resources and protected private property 8. Upgraded infrastructure in newly annexed areas VALUE TO RESIDENTS 1. Protection from flooding 2. Quality Village streets for efficient travel 3. Reliable, quality utilities services necessary for suburban living 4. More bikeable, pedestrian friendly community 5. Convenient access to the Chicago metro area 6. Protection of property values Copyright C 2015: Lyle Sumek Associates, Inc. Project 151006 21 Strategic Plan Implementation Guide: 2016 — 2021 — SHORT TERM CHALLENGES AND OPPORTUNITIES and Village Board/Mount Prospect, Illinois 1. Mitigating increases to traffic flow and congestion 2. Determining priorities for capital projects 3. Flooding in certain areas and defining Village role and actions 4. Federal and state mandates and regulations 5. Addressing substandard infrastructure in annexed areas: assessing condition and available funding for improvements 6. Making Mount Prospect a more walkable, pedestrian friendly community 7. Defining "sustainability" and its application to Mount Prospect LONG TERM CHALLENGES AND OPPORTUNITIES 1. Aging Village infrastructure with deferred maintenance 2. Developing funding sources for maintaining existing infrastructure and building new infrastructure 3. Rising construction and maintenance costs 4. Reduced federal and state funding and grants 5. Applying "Complete Streets" concepts to Village infrastructure projects 6. Defining "green initiatives" Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 22 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 23 POLICY ACTIONS 2016 MAJOR PROJECTS 2016 PRIORITY 1. Critical Intersections Analysis and Plan Top Priority 1. Evergreen/Maple/Elevated Tank Water Main Replacement 2. Levee 37 Plan Top Priority 2. KBC Detention Pond Improvements: Design (4), 3. Police Station Evaluation Report High Priority Construction (2017 — 1) 4. Capital Improvement Plan and Funding Moderate Priority 3. Isabella Sewer Project Mechanism 4. Northwest Highway Streetscape Project 5. Street Lights Report 5. Central/Weller Pedestrian Crossing Improvements 6. Busse Avenue Pedestrian Crossing 6. Water Distribution System Remote Sensing Program: Initiated 7. Prospect Meadows Drainage Improvements 8. KBC Jogging Path Improvements MANAGEMENT IN PROGRESS 2016 9. Salt Storage Building 10. Consider sidewalk maintenance to minimize trips and falls 1. Sidewalk Improvement Policy and Program: Review/Revision for ADA Compliance, Board Report 11. Arthur/Central Pedestrian Crossing Improvements 2. Wayfinding Signs: Direction, Future Funding 3. Sewer Inflow/Infiltration Program: Revision 4. Combined Sewer Management/Operation Program: Revision 5. Sanitary Sewer Televising/Condition Assessment: 2016 6. Sanitary Sewer Flow Monitoring 7. Booster Station 17 Storage Tank Roof Replacement: Funding Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 23 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/1\4ayor and Village Board/Mount Prospect, Illinois ON THE HORIZON 2017 — 2021 1. Village -wide Stormwater Plan and Funding Mechanism: Review (including Utility Fund) 2. Comprehensive Water System: Evaluation Report and Options, Funding • Supply • Distribution 3. Central/Rand Improvements (Intersection): Traffic Study, Direction 4. Sewer System Evaluation Report and Options, Funding • Long Term Financial Play 5. Busse Road Improvement Project (Cook County — Engineering Design with takeover by IDOT) 6. Accelerated Combined Sewer Improvements: Direction, Funding 7. Northwest Highway Resurfacing (IDOT) 8. Railroad Crossings: Evaluation Report with Options, Village Direction and Actions • Pedestrian Crossings 9. Highway 83 Improvements (Central and Kensington) (IDOT) Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 24 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Goal Z Development: Balancing Preservation, Revitalization, Growth OBJECTIVES 1. Attract local and regional customers to Mount Prospect with lively restaurant establishments, shopping choices and a variety of recreational opportunities 2. Facilitate restaurant/shopping development 3. Ensure a continuum of housing opportunities meets residents' evolving lifestyles to allow residents to maintain their connection to Mount Prospect, including senior and young families 4. Encourage continued upgrading of single family housing stock 5. Expand the development of Downtown, Kensington Business Center and the Southside 6. Solicit development proposals 7. Promote "small space" commercial development VALUE TO RESIDENTS 1. Protection and enhancement of property values 2. More reasons to live in Mount Prospect 3. Increased housing options 4. More choice for your leisure time 5. Opportunities to live an active, healthy life style 6. A community for all family generations Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 25 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois SHORT TERM CHALLENGES AND OPPORTUNITIES 1. Aging, antiquated housing stock needing modernization or replacement 2. Village's role in land use and development regulations 3. Determining the Village's role and incentives 4. Upgrading older multi -family developments 5. Attracting more restaurants and entertainment venues to Mount Prospect 6. Improving development processes and regulations 7. Improving development processes and regulations LONG TERM CHALLENGES AND OPPORTUNITIES 1. Redevelopment being more difficult than new development 2. Tapping the advantage of rail station and convenient access to Chicago 3. Connecting Northside and Southside — the rail tracks as a community "divider" 4. Developing high end rental opportunities 5. Developing leisure amenities and services for all family generations 6. Helping homeowners — old and new — to upgrade their homes Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 26 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois POLICY ACTIONS 2016 1. Annexation Report 2. Comprehensive Plan: Update 3. Zoning Ordinance: Revision 4. Sign Code: Review/Revision MANAGEMENT ACTIONS 2016 1. Schools/Parks Strategy/Outreach MANAGEMENT IN PROGRESS 2016 PRIORITY Moderate Priority PRIORITY High Priority 1. Dark Sky Report: Report and Enforcement 2. Life Safety Codes: Update 3. Single Family Rehabilitation Program (5-8 homes) 4. CDBG: Evaluation Report with Options, Direction ON THE HORIZON 2017 — 2021 1. Property Maintenance Code: Evaluation Report with Options 2. South Mount Prospect Plan: Update/Re-Evaluation 3. Rental Registration and Inspection Policy and Program: Evaluation Report, Direction 4. Apartment Complex: Problem Definition/Analysis, Report with Options 5. Absentee Landlords: Problem Analysis, Best Practices, Report with Options 6. Housing Stock Inventory/Condition Assessment Report, Plan, Village Actions Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 27 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Goal 3 Business: Strong Local Economy, Support for Innovation, Entrepreneurialism and Small Business OBJECTIVES VALUE TO RESIDENTS 1. Engage commercial landlords to attract and grow small businesses 2. Identify and market to specific business segments 3. Investigate needs of tech -savvy business to foster growth in the sector 4. Attract businesses with a regional customer base 5. Develop policies to retain businesses 6. Foster a climate for innovation and entrepreneurship 7. Utilize data to focus business development efforts 8. Develop an effective business incubator facility and programs 1. Support to start and grow your business in Mount Prospect 2. Working near home resulting in more family and leisure time 3. Strong working relationship between the Village and businesses/the Chamber of Commerce 4. Business friendly Village government 5. Support for appropriate home based businesses with no impacts on the neighborhoods 6. Small businesses working together for a stronger, more diverse local economy Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 28 Strategic Plan Implementation Guide: 2016 —2021 —2030/Mayor and Village Board/Mount SHORT TERM CHALLENGES AND OPPORTUNITIES 1. Developing effective programs, services and regulations for small business 2. Defining the Village's policies and role in small business development 3. Attracting sustainable technology related businesses 4. Developing partnerships to support small businesses 5. Vacant and underutilized commercial properties Illinois LONG TERM CHALLENGES AND OPPORTUNITIES 1. Developing and financially supporting Village business incentives 2. Working with the Economic Development Commission 3. Attracting the "right" businesses to Mount Prospect 4. Recognizing that many small business/start up businesses fail 5. Developing and maintaining technology infrastructure to support small businesses 6. Working with the Chamber of Commerce 7. Competition from neighboring communities Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 29 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois POLICY ACTIONS 2016 MANAGEMENT IN PROGRESS 2016 PRIORITY 1. Economic Development Incentives High Priority 1. Mount Prospect Entrepreneurs Initiative 2. Retail Demographic Study: Update 3. Business Outreach/Visitation Program Feedback Report ON THE HORIZON 2017 — 2021 1. Small Business Development Policies, Programs and Incentive Policy, Guidelines 2. Absentee Landlord 3. Overall Village Economic Development Plan/Polices and Tool Kit: Review 4. Entrepreneurial Development Policy and Action Plan 5. Business Incubator Development Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 30 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Commercial Business District: Vibrant Downtown and Commercial Areas OBJECTIVES 1. Create a unique and vibrant sense of place - contemporary, family -friendly and having a lively feel 2. Create a flexible vision of Downtown that is reflective of market conditions 3. Place strategic destination opportunities for commuters, residents, visitors, customers and others 4. Attract businesses to Downtown 5. Partner with business organizations to make our commercial business districts attractive destinations 6. Facilitate traffic and pedestrian movements and stimulate commercial activity VALUE TO RESIDENTS 1. Convenient and quality businesses for eating and shopping 2. Acceptable, predictable travel times within Mount Prospect 3. More reasons to visit Downtown 4. Opportunities to start and grow a business in Mount Prospect 5. More pedestrian friendly community 6. Opportunities to live near work 7. Protection of property values Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 31 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 32 SHORT TERM CHALLENGES LONG TERM CHALLENGES AND OPPORTUNITIES AND OPPORTUNITIES 1. Parking in Downtown 1. Defining and funding the Village role 2. Aging and deteriorating commercial centers and corridors 2. Defining the boundaries of "Downtown" 3. Revising the Zoning Code to reflect goals and vision 3. Maintaining an attractive and inviting Downtown 4. Landlords and property owners not maintaining or investing 4. Uncertain global and national economy in upgrades for their buildings 5. Defining and attracting "right" businesses to Downtown 5. Code Enforcement: Compliance processes and results 6. Vacant buildings and visual blight 6. Degree of Village regulation versus being "business 7. Getting more residents to come to Downtown friendly" 8. Having more residents living and enjoying Downtown 7. Marketing Mount Prospect Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 32 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois POLICY ACTIONS 2016 MAJOR PROJECTS 2016 PRIORITY 1. Central Plaza Development Plan Top Priority 1. Downtown Wayfinding Sign: Design, Construction 2. Triangle Property Development Top Priority 2. Metra Station Facade Improvements/Building Upgrade 3. Sakura Property Development High Priority Agreement 4. Golf Plaza 2 Redevelopment Moderate Priority ON THE HORIZON 2017 — 2021 5. Randhurst Village Fringe Area Development/Redevelopment 1. Downtown Parking Garage Utilization: Evaluation Report 6. Mount Prospect Station Development with Options, Direction, Village Actions, Marketing Plan 7. Downtown Chase Building 2. Major Corridors Improvement Plan: Evaluation, Plan with Village Actions, Funding 3. Downtown TIF (Expires 2021): Plan Actions with Time MANAGEMENT ACTIONS 2016 Frames PRIORITY 4. Parenti-Raffaelli Development Plan: Property Sale, 1. Rand Road Corridor Study High Priority Construction 5. Vacant Properties: Inventory, Registration and Action Plan 6. Business Facade Improvement Program Extension beyond TIF District: Direction, Role and Funding Mechanism MANAGEMENT IN PROGRESS 2016 7. Busse Road Corridor Redevelopment 8. Kensington Business Center: Outcomes, Strategy for Village, 1. Dish'n Out TV Program: Evaluation, Outline Actions Direction 9. Downtown Residential Development Strategy and Village 2. Downtown Vacancy Report Actions 10. Downtown Grocery Store Attraction Strategy 11. Entertainment Venues Attraction Strategy: Development 12. Downtown Master Plan: Refinement, Adoption, Actions 13. Small Triangle Redevelopment Copyright C 2015: Lyle Sumek Associates, Inc. Project 151006 33 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois LMS "' Governance: Financial Sound, Providing Exceptional Service OBJECTIVES 1. Examine the municipal service model (core services, level of services and delivery systems) to identify areas for improvement 2. Maintain a solid fiscal position through active stewardship of Village finances and resources 3. Explore and evaluate cost options for provision of core services through consolidation or privatization 4. Ensure policies are responsive to changing local and regional dynamics 5. Maintain a positive political atmosphere by adherence to our community principles 6. Develop and maintain productive local and regional relationships 7. Serve as a responsible steward of Village resources VALUE TO RESIDENTS 1. Service value for taxes and fees 2. Village services responsive to resident and business needs 3. Opportunities to become engaged in Village governance and planning processes 4. Convenient, easy access to Village information and services 5. Village services delivered in the most cost effective, economical manner 6. Timely response for a service request - emergency and non -emergency Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 34 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois SHORT TERM CHALLENGES AND OPPORTUNITIES 1. Maintaining sound communications with residents and businesses in a changing communication environment 2. Federal and state government mandates and regulatory requirements 3. Delivering Village services in the most cost effective, efficient manner with high level of customer satisfaction 4. Potential loss of state shared revenues from the State of Illinois 5. Actions by the State government that impact Village services and finances 6. Maintaining a top quality Village workforce dedicated to serving the Mount Prospect community 7. Having adequate resources/staffing to support defined Village services 8. Determining how to involve immigrant population in Village government and governance LONG TERM CHALLENGES AND OPPORTUNITIES 1. Aging Village infrastructure needing major repairs or replacement 2. Defining and prioritizing core Village services and projects 3. Seeking accurate feedback from our residents and businesses 4. Limited revenue options 5. Collaborating with other municipalities for more cost effective service delivery 6. Balancing fiscal conservatism with funding the service needs of the community 7. Retaining a quality workforce during economic recovery Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 35 Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 36 POLICY ACTIONS 2016 MANAGEMENT ACTIONS 2016 PRIORITY PRIORITY 1. Village Manager Organization Top Priority 1. Individual Department Top Priority Assessment Report Service/Performance Report 2. Alternative Revenue Sources High Priority 2. Legal Service Review Top Priority 3. Corporate Communications Plan, High Priority7 3. Strategic Plan Implementation and Top Priority Position Process 4. Village Government Technology Plan Moderate Priority 4. Employee Appraisal System Top Priority and Funding 5. Customer Response Management High Priority 5. Long Term Financial Plan with Moderate Priority System: Development Projections 6. Fire Department Service, Staffing and High Priority 6. Water/Sewer Rates Study Financial Plan 7. Television Programming 7. Vehicle Replacement/Maintenance High Priority Policy and Plan 8. Resident Survey Process/Report High Priority 9. Village Employee Survey High Priority 10. Department Strategic Plans 11. Paid on Call Program Report Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 36 Strategic Plan Implementation Guide: 2016-2021 -2030/Mayor and Village Board/Mount Prospect, Illinois MANAGEMENT IN PROGRESS 2016 1. Project Management/Capital Projects System Computerization 2. Union Contracts A. Public Works B. Fire C. Police 3. Video Surveillance and Door Access: Update 4. Guardian Tracking Installation 5. Affordable Care Act Reporting 6. Automatic Aid Agreements: Review A. Elk Grove B. Prospect Heights 7. Village -Owned Property: Inventory Report 8. Special Events Permits Policy/Applications: Revision (including Waiver Policy) 9. Medcore System for Workers' Compensation: Implementation 10. Human Services Forms and Files: Review/Update 11. Alternative Service Locations 12. Fire Standard Operating Guidelines and Procedures A. Changes: Safer Grant Hires B. Completion 13. Shelter Operations Training (with American Red Cross) 14. Information Technology Security Assessment and Strategic Plan 15. Solid Waste Services Report, Contract: Presentation 16. HIPAA Compliance Procedure: Updates 17. Community Connections Center Security Improvements MANAGEMENT IN PROGRESS 2016 (Continued) 18. Fire Chief. Selection 19. Human Services Client Software: Upgrade • Phase 1 - Social Services/Nursing • Phase 2 - Mental Health 20. Customer Service Audit Report 21. Village Website: Redesign 22. Firehouse Software: Refinements 23. Active Shooter Incident Action Plan 24. IAPro Installation 25. Police Ticketing Software 26. Vehicle Replacement Schedule Analysis and Plan 27. Vehicle Maintenance Fee Analysis 28. Village Code: Update (3) 29. Food and Beverage Software: Direction 30. ERP Software System: Updates 31. Fire Engine: Purchase 32. Ambulance: Purchase 33. Public Works Vehicles: Purchase 34. eBilling: Development 35. GIS Upgrades with Archival Laser fiche Metadata 36. Public Works Accreditation and Self Assessment 37. File Vault Digitalization 38. Mobile Integrated Healthcare: Development Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 37 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/1\4ayor and Village Board/Mount Prospect, Illinois MAJOR PROJECTS 2016 ON THE HORIZON 2017 — 2021 1. Board Room Upgrade: HD Projectors and Monitors 1. Police Station Evaluation Report with Cost Analysis and 2. Commuter Automated Pay Machines Replacement Funding Mechanism 3. Automated Water Meter Change Out (100>) 2. Succession Planning, Program and Process 4. Public Works Facility Roof Replacement 3. Development Review Organization/Performance Audit Report with Recommendations 4. Financial Policies: Review 5. Regionalization of Village Services: Evaluation Report, Policy Direction, Village Actions 6. Classification and Compensation Study, Policy and Funding 7. Performance Measures System: Development 8. Video Gaming: Policy Direction 9. Social Media Policy: Direction 10. Property Tax Freeze and LGDF Action Plan ("5" Step) 11. Non -Wage Benefits: Definition, Evaluation Report with Options: Direction (Work Schedule, Telecommuting, Take Home Car, etc.) Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 38 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Goal 6 Cultural Climate: Honoring History, Heritage and Diversity OBJECTIVES 1. Ensure Village policies and practices honor and advance our community character as a diverse, family friendly and connected community 2. Demonstrate commitment as an inclusive community with accessibility for all demographic groups 3. Develop partnerships with business and other governmental units to cultivate opportunities for stakeholder engagement 4. Feature citizen accomplishments, local celebrities and other points of interests 5. Respect diversity 6. Foster a sense of community optimism 7. Encourage connection of "community neighborhoods" 8. Host events that appeal to a wide diversity of residents 9. Target younger audiences so that the community can enjoy the benefit of new, contemporary thinking and to ensure leadership succession VALUE TO RESIDENTS 1. Everyone welcome in Mount Prospect 2. Understanding, appreciating and learning from different cultures, ages and demographics 3. Our children make the choice to return to Mount Prospect to raise their families 4. Opportunities to contribute to a better Mount Prospect community 5. Celebrating and using the historic roots of Mount Prospect 6. Successful community events and festivals bringing people together Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 39 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount SHORT TERM CHALLENGES AND OPPORTUNITIES 1. Understanding and appreciating different cultures - their values, heritage and traditions 2. Developing effective methods for engaging the community 3. Effectively communicating with all residents 4. Developing residents' ownership and pride in Mount Prospect 5. Differing levels of understanding and tolerance among residents 6. Prioritizing and responding to different cultures and different generations Illinois LONG TERM CHALLENGES AND OPPORTUNITIES 1. Developing community events that all are invited 2. Defining and financially supporting the Village role 3. Defining "inclusive community" 4. Educating new residents about Mount Prospect's tradition and community values 5. Evolving definition of "family" 6. Reduced participation/membership in service clubs and community organizations 7. Understanding and appreciating differences Copyright C 2015: Lyle Sumek Associates, Inc. Project 151006 40 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois POLICY ACTIONS 2016 MANAGEMENT IN PROGRESS 2016 PRIORITY 1. Diverse Community Outreach Top Priority 1. Village Centennial Celebration: Plan and Implementation Strategy 2. Community Events High Priority Inventory/Evaluation Report ON THE HORIZON 2017 — 2021 1. Village Centennial Celebration: Plan and Implementation 2. Sister City Commission: Germany, France (existing) Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 41 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois VILLAGE OF MOUNT PROSPECT ACTION AGENDA 2016 Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 42 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Policy Agenda 2016 TOP PRIORITY Diverse Community Outreach Strategy Village Manager Organization Assessment Central Plaza Development Plan Triangle Property Development Critical Intersections Analysis and Plan Levee 37 Plan HIGH PRIORITY Police Station Evaluation Report Sakura Property Development Report Alternative Revenue Sources Economic Development Incentives Report Corporate Communications Plan, Position Community Events Inventory/Evaluation Report Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 43 Strategic Plan Inip lemeritation Guide: 2016-2021 —2030 -Mai or and VFIIa-2e Board/Mount Prospect. Illinois MODERATE PRIORITY Golf Plaza 2 Redevelopment Annexation Report and Policy Direction Capital Improvement Plan and Funding Mechanism Village Government Technology Plan and Funding Long Term Financial Plan with Projections Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 44 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Man"urementActions 2016 TOP PRIORITY Individual Department Service/Performance Report Legal Services: Review Strategic Plan Implementation Plan and Process Employee Appraisal System HIGH PRIORITY Customer Response Management System: Development Schools/Parks Strategy and Outreach Fire Department Service, Staffing and Financial Plan Vehicle Replacement Policy Resident Survey Process/Report Rand Road Corridor Study Village Employee Survey Copyright © 2015: Lyle Sumek Associates, Inc. Project 151006 45 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Management in Progress 2 016 Sidewalk Improvement Policy and Program: Review/Revision for ADA Compliance, Board Report Wayfinding Signs: Direction, Future Funding Sewer Inflow/Infiltration Program: Revision Combined Sewer Management/Operation Program: Revision Sanitary Sewer Televising/Condition Assessment: 2016 Sanitary Sewer Flow Monitoring Booster Station 17 Storage Tank Roof Replacement: Funding Dark Sky Enforcement and Report Life Safety Codes: Update Single Family Rehabilitation Program (5-8 homes) CDBG: Evaluation Report with Options, Direction Mount Prospect Entrepreneurs Initiative Dish'n Out TV Program: Evaluation, Direction Downtown Vacancy Report Project Management/Capital Projects System Computerization Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 46 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Union Contracts: Public Works, Fire, Police Video Surveillance and Door Access: Update Guardian Tracking Installation Affordable Care Act Reporting Automatic Aid Agreements: Review Village -Owned Property: Inventory Report Special Events Permits Policy/Applications: Revision (including Waiver Policy) Medcore System for Workers' Compensation: Implementation Human Services Forms and Files: Review/Update Alternative Service Locations Fire Standard Operating Guidelines and Procedures: Review and Report Shelter Operations Training (with American Red Cross) Information Technology Security Assessment and Strategic Plan Solid Waste Services Report, Contract: Presentation HIPAA Compliance Procedure: Updates Community Connections Center Security Improvements Fire Department Leadership Review Human Services Client Software: Upgrade Customer Service Audit Report Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 47 StrateLlic Plan IT11P1Crne11tatioii Guide: 2016-2021 — 20 7014ayor and Village Board/Mount Prospect, Illinois Village Website: Redesign Firehouse Software: Refinements Active Shooter Incident Action Plan IAPro Installation Police Ticketing Software Vehicle Replacement Schedule Analysis and Plan Vehicle Maintenance Fee Analysis Village Code: Update (3) Food and Beverage Software: Direction EIRP Software System: Updates Fire Engine: Purchase Ambulance: Purchase Public Works Vehicles: Purchase eBilling: Development GIS Upgrades with Archival Laser fiche Metadata Public Works Accreditation and Self Assessment File Vault Digitalization Mobile Integrated Healthcare: Development Village Centennial Celebration: Plan and Implementation Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 48 Strategic Plan Implementation Guide: 2016 —2021—2030i'Mayor and Village Board/Mount Prospect, Illinois Village of Mount Prospect Major Projects 2016 Evergreen/Maple/Elevated Tank Water Main Replacement KBC Detention Pond Improvements: Design (4) Isabella Sewer Project Northwest Highway Streetscape Project Central/Weller Pedestrian Crossing Improvements Water Distribution System Remote Sensing Program: Initiated Prospect Meadows Drainage Improvements KBC Jogging Path Improvements Salt Storage Building New Sidewalks: Design, Construction Arthur/Central Pedestrian Crossing Improvements Downtown Wayfinding Sign: Design, Construction Metra Station Facade Improvements/Building Upgrade Board Room Upgrade: HD Projectors and Monitors Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 49 Strategic Plan Implementation Guide: 2016 — 2021 — 2030/Mayor and Village Board/Mount Prospect, Illinois Commuter Automated Pay Machines Replacement Automated Water Meter Change Out (100>) Public Works Facility Roof Replacement Copyright 0 2015: Lyle Sumek Associates, Inc. Project 151006 50