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HomeMy WebLinkAbout4. Smart Meters Installation Discussion 10/14/2014Sample A. Sample 1234 Main Street Apt. 123 Your Town, IL 12345-6789 An Exelon Company [Account Number: 000 000 800] Service Address: 1234 Main Street Apt. 123 Your Town, IL 12345-6789 IMPORTANT! New meters are coming soon to your neighborhood. Dear Sample A. Sample: Within the next 45 days, ComEd will be upgrading the existing meter at your home with a new smart meter. A smart meter will give you access to more information on your home's electricity use so you can make changes that can save you money on your monthly electric bills. WHAT TO EXPECT DURING INSTALLATION • You will not need to be home if we can access the meter. • One week prior to meter installation, we will call you at <phone# on file> to let you know when your home is scheduled for installation. If this is not the correct number, please call ComEd immediately at 866-368-8326. • Installations will take place between 7:00 a.m. and 6:00 p.m., Monday through Saturday. A uniformed meter installer from ComEd or Corix, a ComEd-authorized contractor, with appropriate identification will attempt to knock on your door when we arrive at your home. The installation will occur at no cost to you. • During the week of your scheduled installation, please make sure there is nothing blocking access to the meter, such as locked gates, locked doors, dogs or lawn furniture. If you normally have to be present to allow a meter reader access to the meter at your home, you will need to be home to allow the installer access to the meter. — Based on past experience, installation will take about 10 minutes. — Expect a brief interruption to your electric service. We apologize for any inconvenience this may cause. • If we cannot access the meter, we will contact you to schedule an appointment. If you operate life support medical equipment at this address or have questions regarding the new electric meter installation, please call ComEd at 866-368-8326. Sincerely, Michael B. McMahan Vice President, Advanced Metering Infrastructure Implementation P.S. We have attached Frequently Asked Questions to help address your immediate questions. For additional information, visit ComEd.com/SmartMeter or call 866-368-8326. Sample A. Sample 1234 Main Street Apt. 123 Your Town, IL 12345-6789 An Fxelon Company [Nfimero de Cuenta: 000 000 800] Direccion de Servicio: 1234 Main Street Apt. 123 Your Town, IL 12345-6789 ilMPORTANTE ! Nuevos medidores Ilegaran pronto a su vecindario. Apreciado Sample A. Sample: En los pr6ximos 45 dias, ComEd estara reemplazando el medidor de electricidad en su hogar con un nuevo medidor inteligente. Un medidor inteligente le dara acceso a mas informaci6n sobre su consumo de electricidad de su casa para que pueda realizar los cambios que le pueden ahorrar dinero en su factura mensual de energia elNctrica. QUE LE ESPERA DURANTE LA INSTALACI ON • No necesita estar en casa si tenemos acceso el medidor. • Una semana antes de la instalaci6n del medidor, le llamaremos al: <phone# on file> con el prop6sito de informarle para cuando esta programada su instalaci6n. Si este no es el niumero correcto, sirvase llamar a ComEd de inmediato al 866-368-8326. • La instalaci6n se llevara a cabo entre las 7:00 a.m. y 6:00 p.m., de lunes a sabado. Un instalador de medidores de ComEd or Corix, un contratista autorizado de ComEd, con uniforme y la debida identificaci6n tratara de tocar a su puerta cuando lleguemos a su hogar. La instalaci6n se ofrece sin costo alguno para usted. • Durante la semana de su instalaci6n, por favor asegiurese de que nada este bloqueando el acceso al medidor, como portones o puertas cerrados con Have, perros o muebles del jardin. Si normalmente tiene que estar presente para permitir acceso a el lector de medidores a su medidor, tambi6n tendra que estar presente para permitir al instalador acceso a su medidor. — Basado en experiencia previa, la instalaci6n tomara aproximadamente 10 minutos. — Tendra una breve interrupci6n de su servicio el6ctrico y de antemano le pedimos disculpas por cualquier inconveniencia que esto pueda ocasionarle. • Si no tenemos acceso al medidor, nos comunicaremos para concertar una Cita. Si existe equipo medico de soporte vital en esta direcci6n o tiene preguntas acerca de la instalaci6n de su nuevo medidor el6ctrico, sirvase llamar a ComEd al 866-368-8326. Atentamente, Michael B. McMahan Vice President, Advanced Metering Infrastructure Implementation P.S. Adjuntamos Preguntas frecuentes para ayudar a contestarle sus preguntas inmediatas. Para informaci6n adicional, visite ComEd.com/SmartMeter o llame al 866-368-8326. SMART METERS Frequently Asked Questions NEW SMART METER EXISTING METER What is a smart meter? A smart meter is a digital electric meter that collects energy -usage information and securely sends it to ComEd. This helps eliminate estimated bills. Smart meters are important building blocks of the smart grid. With a smart meter, you can access more information on how you use electricity so you can make changes that can save you money on your monthly electric bills. What is a smart grid? In the same way that today's smart phone technology merged the power of computers with cellular phones, a smart grid merges the power of computers with the electric grid — the electric infrastructure made up of poles, wires and substations that provides your electricity. Why is ComEd upgrading the electric grid? Technology has transformed our way of life, but the nation's electric grid hasn't kept up with this transformation. With a smart grid, you can expect fewer and shorter outages because ComEd can better monitor the electric grid and respond to potential problems. %mart mr -ire mr' You can securely access more information on your electricity use through the Internet, and then develop smarter energy habits to better manage your monthly electric bills. Smart meters also will provide access to optional pricing programs that help you save money when you voluntarily shift electricity use to times when it costs less to produce. And because smart meters automatically send meter readings to ComEd, they eliminate the need for a meter reader to visit your home. This results in lower operational costs that are fully passed on to customers. Where will my smart meter be installed? ComEd will install the smart meter in the same location of the existing meter. What do I need to do? Please make sure there is nothing blocking access to the meter, such as locked gates, locked doors, dogs or lawn furniture. • As long as ComEd can safely access the meter at your home, you don't need to be home at the time of installation. • If you normally have to be present to allow a meter reader access to the meter in your home, you will need to be home to allow the installer access to the meter. What will it cost and who's paying for this? The cost of all smart grid improvements for residential customers is about $3 per month. Smart meters are a key component of the smart grid and will comprise approximately $2 of this monthly cost. ComEd will fully pass on to customers the operational savings that result from smart meters which, over the next 20 years, are expected to be twice the amount of smart meter costs. You can more than offset the cost of smart meters by taking advantage of online energy -management tools offered by ComEd, and enrolling in optional pricing programs that will be available through ComEd or other electric suppliers. Do smart meters keep energy usage data secure? Yes. ComEd uses state-of-the-art cryptographic technologies, similar to those used by international banks and the U.S. Department of Defense to protect against hackers seeking access to its customers' personal information. ComEd encrypts all customer -related, energy -use data transmitted by its smart meters using methods similar to those used for online banking and ATMs. ._nrm r.. .__-n :-'�ormation? Visit ComEd.com/SmartMeter or call 866-368-8326. MEDIDORES INTELIGENTES.. Preguntas frecuentes •-, R ,&Que es un medidor inteligente? NUEVO MEDIDOR MEDIDOR EXISTENTE Un medidor inteligente es un medidor electrico digital que recolecta informaci6n de consumo de electricidad y la envia de forma segura a ComEd. Esto elimina las facturas estimadas. Es un componente basico importante de la red de energia inteligente. Con un medidor inteligente, usted puede acceder a mas informaci6n sobre c6mo utiliza la electricidad para que pueda hacer los cambios que le pueden ahorrar dinero en su factura mensual de energia electrica. s 01"r� Dnp Ir, . nke? De la misma manera en que la tecnologia de telefonia inteligente de hoy fusion el poder de las computadoras con los telefonos celulares, la tecnologia de la red de energia inteligente fusiona el poder de las computadoras con la red de energia. "La red de energia" es la infraestructura electrica, compuesta de postes, alambres y sub-estaciones que le suministran electricidad. i,Porque este mejorando ComEd la red de energia? La tecnologia ha transformado nuestro estilo de vida, pero la red nacional de energia s no se ha mantenido al dia con esta transformaci6n. Con una red de energia inteligente usted puede esperar menos y mas breves interrupciones del servicio electrico porque ComEd puede mejor monitorear r la red y responder a problemas potenciales. IC6mo me beneficiarsn los medidores inteligentes? Usted podra tener acceso por Internet y en forma segura, a mas informaci6n sobre su consumo de electricidad y luego desarrollar habitos mas inteligentes de consumo de electricidad para mejor controlar su facturas mensuales de electricidad. Los medidores inteligentes tambien le proporcionan acceso a programas de precios opcionales que le ayudan a ahorrar dinero cuando usted voluntariamente pasa su consumo de electricidad a las horas en que cuesta menos producirla. Y debido a que los medidores inteligentes envian automaticamente las lecturas del medidor a ComEd, eliminan la necesidad de mandar un lector de medidores a su hogar. Esto se traduce en menores costos operativos que despues pasan a todos los clientes. i-Wnde sera instalado el medidor inteligente? ComEd instalara el medidor inteligente en el mismo lugar donde se encuentra su medidor existente. ,&Que debo hacer? Por favor asegurese de que nada este bloqueando el acceso al medidor, como portones o puertas cerrados con Have, perros o muebles del jardin. • Si ComEd tiene acceso seguro al medidor existente, usted no tiene que estar presente al momento de la instalaci6n. • Si usted tiene que estar presente para darle acceso a un lector de medidores, tambien tends que estar presente para permitir al instalador acceso al medidor. 4Cusnto costars y quien pagars por esto? El costo de todas las mejoras de la red inteligente para los clientes residenciales es de $3 por mes. Los medidores inteligentes son un componente clave de la red inteligente y comprenderan aproximadamente $2 de este costo mensual. ComEd pasara totalmente a los clientes los ahorros operacionales que resultan de los medidores inteligentes que, en los pr6ximos 20 anos, se espera que Sean el doble de la cantidad de los medidos inteligentes. Usted puede mas que compensar el costo de los medidores inteligentes, aprovechando las herramientas de energia en linea ofrecidos por ComEd, a participando en programas de precios opcionales que estaran disponibles a traves de ComEd u otros proveedores de electricidad. ,&Los medidores inteligentes mantienen seguros los datos sobre el consumo de electricidad? Si. ComEd utiliza tecnologias criptograficas de punta, similares a esas utilizadas por bancos internacionales y el Departamento de Defensa de EE.UU., para proteger contra piratas informaticos que intentan tener acceso a informaci6n personal de sus clientes. ComEd encripta toda la informaci6n transmitida por el medidor electric de consumo de electricidad relacionada con sus clientes utilizando metodos similares a los utilizados por la banca en linea y las cajeras automaticas (ATMs). i,Wnde puedo encontrar informaci6n adicional? Visite ComEd.com/SmartMeter o llame a1866-368-8326. AMI Communications Guide ComEd plans to install smart meters in all homes and businesses across northern Illinois by the end of 2018. To help c-reate awareness, ComEd has developed a comprehensive conimunications plan that provides specific implementation details to customers receiving meters. These communications provide customers with practical information on what's happening when, and encourages them to take advantage of new tools and resources to help them save on monthly bills. TIMING 90 DAYS BEFORE DEPLOYMENT METHOD MESSAGE/BENEFITS COLLATERAL Informational brochure - Create awareness aboutsmart received in customer bill metersand their benef its 60 DAYS 6x9 mailed informative BEFORE piece DEPLOYMENT - Create awareness that meters will soon be installed in customer's neighborhood - Provide more information about meters and benefits 30DAYSBEFORE Operational Letter - Inform that ameterwillbe DEPLOYMENT sent in envelope and installed at customer's home includesFAQs in next30 days - Sets customer expectation on what happens day of install 7DAYSBEFORE Recorded message -Reminder that meter install will DEPLOYMENT delivered via phone be occurringwithin the week DEPLOYMENT "Sorry we missed you" -10reason install did not occur; doorhanger left if unable provide avenue to reschedule to install meter V DEPLOYMENT "Meter Installed" doorhanger 30DAYSAFTER 6x9mailedwelcome DEPLOYMENT piece -Inform that meter has been installed; educate aboutenergy I. managementtools l V -Encourage participation in energy management tools, Caffid, � powering lives An < wlwi C ,.-pa ,, WHAT IS A SMART GRID? It's an electric delivery system enhanced with digital technologies — including smart switches, intelligent substations and smart meters — that automatically communicates with ComEd, THE BENEFITS OF A SMART GRID When the smart grid is complete, smart meters will provide customers with faster restoration times by notifying ComEd when an outage occurs and when power has been restored Intelligent substations detect potential problems and automatically notify ComEd to help prevent power outages. WHAT IS A SMART METER? HOW SMART METERS HELP CUSTOMERS SAVE Residential customers can enroll in optional pricing programs that help them save on electric bills by voluntarily shifting energy use to times when there is less demand for electricity. Smart switches automatically reroute power around problem areas so customers experience fewer and shorter power outages. A smart meter is a digital electric meter that collects electricity usage information and securely sends it to ComEd so meter readers do not have to visit customer homes. A� Smart meters provide customers access to more information about their electricity use through online energy - management tools that can help them manage their electric bills. Because smart meters automatically send meter readings to ComEd, they help eliminate estimated bills and reduce operating costs that become savings on customer electric bills. ContEd. I powering lives ComEd Grid Modernization fact sheet SMART METER ComEd is modernizing its electric infrastructure to provide customers with a stronger, more reliable electric system. As part of this effort, ComEd plans to install smart meters in all homes and businesses across its northern Illinois service territory by the end of 2018. HOW DO I KNOWN I HAVEASMART METER? Look on your ComEd bill. You have a smart meter if the meter number has nine digits and begins with "2." (See the "Meter Information" box near the top of your bill.) Checkthe meter installed on your home. SMARTMETER • Smart meters are affixed with a Silver Spring Networks sticker at the top of the face of the meter. eter Number r.e r. m`m Yrrr u.o. 200000000 WPM ems. . Yow+� � Yxr irp ma.rrr pr Y..n r. a DVJMY carr pYs xu�.nre.Y�rurcmeh.anrwrwe.wer 9r�. P.r' Y.<l. rONYrbrY®.MW mYr.YL GYMMS�C_....._..LWlL1t_11O�IJf..._lV.•L......_�ou�rint_r!w_.!.y..'!J_+�•—ss_w_tw.� For information on smart meters, visit COMUCOm/SmartMeter 0 Commonwealth Edison Company, 2014 ANALOG METER • Analog meters have moving dials. C=Ed. powering lives An Exelon Company ComEd Grid Modernization WHAT IS A SMART METER? A smart meter is a digital electric meter that collects energy -usage information and securely sends it to ComEd. Smart meters provide you access to more information about your energy use through online energy -management tools that can help you manage your electric bills. You can also enroll in optional pricing programs that help you save on electric bills by voluntarily shifting energy use to times when there is less demand for electricity. Because smart meters automatically send meter readings to ComEd, they also help eliminate estimated bills and reduce operating costs that become savings on customer electric bills. WHAT IF I STILL HAVEANANALOG METER? Prior to a smart meter being installed at your home, you will receive a letter and phone call from ComEd with details on when the installation will take place. The installation of smart meters takes about 10 minutes and will occur at no cost to you. Expect a brief interruption to your electric service. The installation of smart meters is part of ComEd's commitment to modernize the electric grid and create a stronger, more reliable electric system that helps prepare Illinois to meet the growing energy demands of the 21st century economy. For more information on smart meters, visit COmEd.com/SmartMeter C=W. I powering lives An Exelon Company © Commonwealth Edison Company, 2014 ComEd Grid Modernization SMART METER INSTALLATION ComEd is investing in a modernized electric system to build a smart grid that will improve reliability, provide better customer service and give customers greater control over their electricity use. Smart meters are important building blocks of the smart grid and will be installed in all homes and businesses across northern Illinois by the end of 2018. A smart meter is a digital electric meter that collects energy -usage information and securely sends it to ComEd. Smart meters provide access to more information about energy use through online energy -management tools that can help you manage your electric bills. Residential customers with smart meters can also enroll in Peak Time Savings (available in fall 2014) and Residential Real -Time Pricing and save money by voluntarily shifting energy use to times when there is less demand for electricity. Because smart meters automatically send meter readings to ComEd, they also help eliminate estimated bills and the need for meter readers to visit your home and business. Prior to a smart meter being installed at your home or business, you will receive a letter from ComEd with details on when the installation will take place. On the day of installation, a uniformed meter installer with appropriate identification from ComEd or a ComEd-authorized contractor, Corix or MZI Group, will attempt a knock on your door. The installation of smart meters takes about 10 minutes and will occur at no cost to you. Expect a brief interruption to your electric service. You may need to reset digital clocks on your appliances and electronics. For larger commercial installations, there typically is no service interruption. For information, visit ComEdxom/SmartMeter © Commonwealth Edison Company, 2014 fact sheet INSTALLATION TAKESABOUT 10 MINUTES 1 'J CAME& powering lives An Exelon Company Privacy PROTECTING THE PRIVACY OF OUR CUSTOMER -RELATED DATA. INCREASING YOUR CONTROL OVER ENERGY USE. Over the past decade, information technologies, such as cell phones, ATMs and WiFi, have greatly improved how we live and work. These same technologies are now being used to modernize the nation's electric system and create a smart grid that supports the 21st century economy. The benefits of a smart grid include: • Fewer and shorter outages through devices that can automatically reroute power when problems occur, once the smart grid is complete. • Operational efficiencies that will create savings which will be passed on to all customers. • More information about your home's electricity usage, which you can access securely through the Internet to give you greater control over your monthly bills. • Easier integration ofrenewable energy sources, such as wind and solar power. • Creation of thousands offull-time equivalent jobs at the grid's peak investment period. PROTECTING DATA ABOUT OUR CUSTOMERS' ENERGYUSE Making sure customer -related energy use information remains confidential and secure has always been a top priority for ComEd. • In accordance with relevant laws and regulations, we will not disclose or sell any personally identifiable energy use information without approval, except when required by law. • ComEd complies with the Illinois Consumer Fraud and Deceptive Business Practices Act, which provides that an electric service provider shall maintain customers' personal information "solely for the purpose of generating the bill for such services" and, in general, may not divulge the information except when required by law. • The Energy Infrastructure Modernization Act, which authorizes ComEd's smart grid, also contains requirements for maintaining the privacy of customer -related data. Even beyond these requirements, we are fully committed to maintaining not only the privacy of customer -related energy use information, but of all electronic information associated with our system. This is absolutely central to our mission, and our systems are designed to meet the highest standards of cyber -security. More w- 1001110. � powering lives An Exelon Company Privacy PROTECTING THE PRIVACY OF OUR CUSTOMER -RELATED DATA THE INFORMATION WE COLLECT Modernizing the electric system includes replacing the standard analog meters our customers use today with new digital meters, called "smart meters." Just like standard meters, smart meters will measure the amount of electricity you use — not how you use it. They are not surveillance devices. Smart meters only contain the meter identifier and total energy information. No customer -identifying information is stored in a smart meter, nor is customer -identifying information transmitted across the network. Once installed, smart meters will: • Electronically transmit interval usage data back to ComEd to eliminate the need to send meter readers onto your property. • Monitor service voltage data information, which is important to verify that your service is delivered within required limits for operating household and business equipment. This data will be encrypted before it is transferred across our secure network. Each new meter also will contain safeguards designed to prevent unapproved, outside parties from retrieving the data. WHATYOU GETIN RETURN Once installed, smart meters transmit information to ComEd electronically so that: • You receive more information about energy use, which will allow you to better understand and manage your home's energy use an d yoti _r energy bill. • Once the smart grid is complete, smart meters will signal to us when power has been lost, which helps us respond to outages more quickly and efficiently. Your confidence in our ability to protect the privacy of our customer -related data is important to us. After all, earning the confidence of our customers is what has enabled us to serve northern Illinois for more than a century. PRIVACY OF OUR CUSTOMER ENERGY -USE DATA We are dedicated to maintainingthe highest level of security to ensure that customer -related energy usage data remains confidential and secure at all times. Smart meters contain safeguards to prevent unapproved, outside parties from retrieving data. For more information, visit ComEd.com/SmartGrid 0 it � CamEd powering lives An Exelon Company © Commonwealth Edison Company, 2013 Security fact sheet SAFEGUARDING DATA THROUGH SMARTER TECHNOLOGY ComEd is modernizing its electric infrastructure to provide customers with a stronger, more reliable electric system. ComEd also plans to introduce new, state-of-the-art technologies to create a smart grid that supports the 21st century economy. To protect both our electric system and customer -related energy -usage data, these technologies include the latest in security features: • Security is evaluated in all project areas and built into the infrastructure as required. • Vulnerabilities are reduced by employing a defense in depth approach to security encompassing physical security, prevention and response policies and procedures, education, software and hardware controls. • Customer data is encrypted and only made available to authorized systems and personnel. Customer data is encrypted similar to the way thatATM's and online transactions are encrypted. • Systems and personnel must go through a multi factor authentification process each time, they connect to secured data sources making sure that customer data privacy is maintained at all times. SMART METER SECURITY Securing our customers' energy - usage data is absolutely central to our commitment to provide you with the best service possible. Energy -use data transmitted by our smart meters is encrypted using methods similar to those used for online banking and ATMs. Information systems are tested regularlyto deter hackers, identify potential weaknesses and ensure that the highest standards of cyber - security are maintained. More w- C=Ed. � powering lives An Exelon Company Security SAFEGUARDING DATA THROUGH SMARTER TECHNOLOGY ASSECUREASATMs Smart meters are a key component of the smart grid. From physical restrictions to layered security approaches to unique identities, ComEd implements multiple levels of cyber -security to protect smart meters, our customers' energy -usage data and our electric system. • We use state-of-the-art cryptographic technologies, similar to those used by global financial institutions and the U.S. Department ofDefense to protect against unauthorized access to your personal information. We encrypt all customer -related, energy -use data transmittedby smart meters usingmethods similar to those used for online banking andATMs. • We regularly test our information systems to deter hackers, identify potential weaknesses and ensure that the highest standards of cyber -security are maintained. • ComEd, the industry at -large, state regulators and our technology partners continue to monitor security issues and evolve our standards and technology to safeguard against potential threats. Securing our customers' energy -usage data is absolutely central to our commitment to provide you with the best service possible. The confidence of our customers is what has enabled ComEd to serve northern Illinois for more than a century. SMART METER BENEFITS Once installed, smart meterswill provide the followingbenefits: Accessto more information about your home's electricity usage, which you can access securely through the Internet, to give you greatercontrol overyour energy consumption. Eventual accessto special pricing options that reward you for voluntarily reducing consumption during designated peak usagetimes. For more information, visit COmEdxom/SmartGrid © Commonwealth Edison Company, 2014 A reduction inutility operating costs by eliminating manual meter readingand manual meterservice connections when customers move in and out. Smart meters are an important part of a modernized electric grid that, when complete, can notify ComEd when an outage occurs and when power is restored. 104CRIM. I powering lives An Exelon Company